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Contents contributed and discussions participated by sandy_diigo

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eoin galligan

The Delicious Toolbar is the only thing that stops me using Diigo - 34 views

toolbar
started by eoin galligan on 09 Jul 11 no follow-up yet
  • sandy_diigo
    #2 sandy_diigo on 11 Jul 11
     
    If we make the functionality is available in the diigo toolbar,it will make the toolbar very heavy and may cause the speed down.
khirnhup yeo

Inaccurate update info - 19 views

started by khirnhup yeo on 01 Jul 11 1 follow-up, last by khirnhup yeo on 05 Jul 11
  • sandy_diigo
    #2 sandy_diigo on 04 Jul 11
     
    Can you please give us some detailed information so that we can further look into this issue?
  • sandy_diigo
    #4 sandy_diigo on 05 Jul 11
     
    We have fixed this issue. Please check it again.
Graham Perrin

highlight and sticky note missing from my view of my annotations at malwareresearchgrou... - 14 views

bug gpd4 Diigolet 5.0b2
started by Graham Perrin on 29 Jun 11 no follow-up yet
Siamii Squares

What's the difference between lists and tags? - 135 views

lists tags difference
started by Siamii Squares on 28 Jun 11 no follow-up yet
  • sandy_diigo
    #2 sandy_diigo on 29 Jun 11
     
    Lists and tags can both be used to organize items. List is similar to folder while tag is similar to label.
My Monaro

Filter not showing - 104 views

started by My Monaro on 30 Apr 11 3 follow-ups, last by My Monaro on 05 Jul 11
  • sandy_diigo
    #5 sandy_diigo on 09 May 11
     
    Did you drag and drop the icon to somewhere else?
    Can you please right click on the toolbar area, choose customize, then click restore default set?
    If the problem persists, can you please send some screenshots to info@diigo.com?
  • ...1 more comments...
  • sandy_diigo
    #10 sandy_diigo on 27 Jun 11
     
    Can you please send us your firefox profile?
    With the help of it,we can simulate scenarios you use toolbar on firefox completely and it is a crucial part to figure out the accurate reason and handle
    this issue ASAP.
    You can access the profile folder by the following address
    C:\Users\your user name\AppData\Roaming\Mozilla\Firefox\Profiles.
    Thanks for your time in advance.
    Regards
    The diigo team
  • sandy_diigo
    #12 sandy_diigo on 28 Jun 11
     
    Please send the particular one in question to info@diigo.com.
  • sandy_diigo
    #14 sandy_diigo on 28 Jun 11
     
    Please send the profile in active use.
    You can open the file named "profiles.ini" and find out the profile name containing "default=1",which is also known as the profile in current use.
John Caffaro

Making my bookmark selections private - 1031 views

started by John Caffaro on 10 Jun 11 no follow-up yet
  • sandy_diigo
    #3 sandy_diigo on 27 Jun 11
     
    Please rest assured that all index page will be deleted soon.
    @Trish Brasslow Can you please advise the URL?
rromano

My avatar became the photo of a woman i've never seen - 16 views

bug help avatar
started by rromano on 11 Jun 11 1 follow-up, last by sandy_diigo on 23 Jun 11
  • sandy_diigo
    #2 sandy_diigo on 15 Jun 11
     
    It is a weird issue and no one has reported this kind of problem. I am looking into this issue.
    Still, you can replace it with your desired avatar after sign in and go to the setting page for profile.
  • sandy_diigo
    #4 sandy_diigo on 23 Jun 11
     
    Having checked in database,the problem was caused by the wrong filename of your avatar.
    We have removed it. Now you can upload any image as your avatar as long as you like.Sorry for any inconvenience you met with.Please rest assured that all your data are safe and secure.
anonymous

Does API Support Sticky notes / highlights? - 19 views

API
started by anonymous on 13 May 11 no follow-up yet
  • sandy_diigo
    #2 sandy_diigo on 22 Jun 11
     
    No, only apis described in the docs are supported
Alex Todd

Diigo tags not being transferred to Delicious - 9 views

bug tags delicious transfer
started by Alex Todd on 10 Jun 11 no follow-up yet
  • sandy_diigo
    #2 sandy_diigo on 16 Jun 11
     
    Can you please give us some bookmarks whose tags are in question as examples?
Richard Lloyd

Firefox Remove Bookmark button text vanishes - 64 views

bug UI GUI diigo 5.1.0.1 Firefox Mozilla Firefox
started by Richard Lloyd on 06 Nov 09 no follow-up yet
  • sandy_diigo
    #8 sandy_diigo on 16 Jun 11
     
    Although it seems to be a small problem, it is hard to be solved. We use standard firefox API and it still causes some confliction.
Graham Perrin

private comments - 75 views

gpd4
started by Graham Perrin on 05 Jun 11 no follow-up yet
  • sandy_diigo
    #5 sandy_diigo on 15 Jun 11
     
    Dear Graham,so sorry for the mistake I have made.Based on fact that in most cases users want to make their
    comments public,we have removed this feature.
    You can make some sticky notes and make them private. In this way,they can work as private comments.
Leigh Zeitz

RSS feed for the Community Searches - 52 views

RSS community search igoogle
started by Leigh Zeitz on 30 Dec 10 1 follow-up, last by sandy_diigo on 02 Jun 11
  • sandy_diigo
    #2 sandy_diigo on 31 Dec 10
     
    Can you please send us the URL of webpage which you want to create an RSS feed for?
  • sandy_diigo
    #4 sandy_diigo on 02 Jun 11
     
    When you do a community search for the tag "eits2010", whole bunch of sites appear as long as one user has tagged those items with the desired tag.
    We do not offer RSS feed for community search currently.
    Can you please tell us some user scenarios where you need such feature?
Christophe Deschamps

Problem with Delicious export - 24 views

Delicious privacy
started by Christophe Deschamps on 25 May 11 no follow-up yet
  • sandy_diigo
    #2 sandy_diigo on 26 May 11
     
    Can you pleas send the URL in question to info@diigo.com so that we can further look into this issue?
itenisz79

Delicious to Diigo tags problem - 36 views

help delicious tags
started by itenisz79 on 23 May 11 no follow-up yet
  • sandy_diigo
    #2 sandy_diigo on 24 May 11
     
    We have resolved this issue.Please check it again.
Philip Peckson

Diigo Chrome extension won't work on some websites - 55 views

bug Chrome extension new advent
started by Philip Peckson on 20 May 11 no follow-up yet
Naoj Gior

Delicious to Diigo top tags problem - 22 views

delicious diigo top-tag
started by Naoj Gior on 18 May 11 no follow-up yet
  • sandy_diigo
    #2 sandy_diigo on 20 May 11
     
    Are things all well now?
    If the problem persists,can you please give us some tags in question?
alexis al

Cannot view tags I've added in My Tags - 58 views

bug tag tagging import
started by alexis al on 03 May 11 no follow-up yet
  • sandy_diigo
    #2 sandy_diigo on 18 May 11
     
    Can you please advise those tags in question so that we can further look into this issue?
Kala Parva

Linkroll not functioning - 35 views

Linkroll Tags Error
started by Kala Parva on 16 May 11 1 follow-up, last by Kala Parva on 18 May 11
  • sandy_diigo
    #5 sandy_diigo on 17 May 11
     
    Can you please advise the specific tag so that we can further look into this issue?
  • sandy_diigo
    #8 sandy_diigo on 18 May 11
     
    Sorry for any inconvenience you met with. Our servers have experienced a temporary glitch. Your tags have been indexed. Please check it again.
Andy Ruotsala

Diigo toolbar did not install - 51 views

Diigo toolbar IE8 Vista help
started by Andy Ruotsala on 11 May 11 2 follow-ups, last by sandy_diigo on 17 May 11
  • sandy_diigo
    #2 sandy_diigo on 12 May 11
     
    Please right-click on the menu in IE to check whether you select "Diigo toolbar" .
  • sandy_diigo
    #4 sandy_diigo on 13 May 11
     
    You haven't installed the diigo toolbar successfully.
    Please uninstall the diigo toolbar and reinstall it again.
    If the problem persists,what is the firewall software or anti-virus software you use?
  • sandy_diigo
    #6 sandy_diigo on 17 May 11
     
    Can you please contact us at info@diigo.com and we will send you an file for installation?
Markus Müller

Premium or Basic plan - are these subscriptions? - 262 views

diigo premium basic plan subscription
started by Markus Müller on 22 Oct 10 1 follow-up, last by sandy_diigo on 17 May 11
  • sandy_diigo
    #4 sandy_diigo on 16 May 11
     
    The subscription will be automatically renewed and yearly fees will be automatically charged to your credit
    card or paypal account.
    If you cancel your subscription,it won't have any influence on your current use and the subscription won' t be
    renewed.
  • sandy_diigo
    #6 sandy_diigo on 17 May 11
     
    >>>>a) Can you please tell me how cancelling a subscription works? Is it just a mouse click somewhere in my Diigo account?
    You can go to your account setting and cancel your subscription with a mouse click.
    >>>>b) Let's say my subscription renewal would be due in a month. Is there a deadline before I will have to cancel my subscription in order not to have to pay for another year or is it enough to just cancel before the next period starts?
    Please go to https://secure.diigo.com/setting to check the deadline.
    You won't pay for another period if you cancel your subscription before the deadline.
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