Filter not showing - 104 views

started by My Monaro on 30 Apr 11

#1 My Monaro on 30 Apr 11

Have just updated to Firefox 4.0.1. Unfortunately my filter does not show in the diigo toolbar. If I go to add another filter, using the same list I get a message that I already have the filter. I have created another filter, but this too is not visible.

<div class="cArrow"> </div><div class="cContentInner">Have just updated to Firefox 4.0.1. Unfortunately my filter does not show in the diigo toolbar. If I go to add another filter, using the same list I get a message that I already have the filter. I have created another filter, but this too is not visible.</div>

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#2 My Monaro on 01 May 11

I fixed the problem by deleting the "read Later" button. Then added the button and then my filter button appeared. Very strange!

<div class="cArrow"> </div><div class="cContentInner">I fixed the problem by deleting the "read Later" button. Then added the button and then my filter button appeared. Very strange!</div>

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#3 My Monaro on 01 May 11

However, I closed Firefox, reopened it and the filter button has disappeared! Very frustrating....

<div class="cArrow"> </div><div class="cContentInner">However, I closed Firefox, reopened it and the filter button has disappeared! Very frustrating....</div>

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#4 My Monaro on 06 May 11

Does anyone know how to fix this problem?

<div class="cArrow"> </div><div class="cContentInner">Does anyone know how to fix this problem?</div>

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#5 sandy_diigo on 09 May 11

Did you drag and drop the icon to somewhere else?
Can you please right click on the toolbar area, choose customize, then click restore default set?
If the problem persists, can you please send some screenshots to info@diigo.com?

<div class="cArrow"> </div><div class="cContentInner">Did you drag and drop the icon to somewhere else? <br /> Can you please right click on the toolbar area, choose customize, then click restore default set? <br /> If the problem persists, can you please send some screenshots to info@diigo.com?</div>

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#6 My Monaro on 09 May 11

Thanks for the suggestion. I have restored the default set, but still the problem. If I go to add the filter again, I am informed that the filter is already present. But I can not see it! I will send an email.

<div class="cArrow"> </div><div class="cContentInner">Thanks for the suggestion. I have restored the default set, but still the problem. If I go to add the filter again, I am informed that the filter is already present. But I can not see it! I will send an email.</div>

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#7 My Monaro on 13 May 11

I give up! I have tried to work out this problem, but I can not fix it. It has only happend since I update the Firefox 4.0.1 I should have stayed with the earlier version. The filter is visible however in Internet Explorer. But I prefer to use Firefox.

<div class="cArrow"> </div><div class="cContentInner">I give up! I have tried to work out this problem, but I can not fix it. It has only happend since I update the Firefox 4.0.1 I should have stayed with the earlier version. The filter is visible however in Internet Explorer. But I prefer to use Firefox.</div>

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#8 My Monaro on 22 May 11

This issue must only be a problem with Firefox 4.0.1, on a computer with Windows Vista (my desktop computer). On my laptop, running Windows 7 and Firefox 4.0.1 the filter icon is showing in my Diigo toolbar.

<div class="cArrow"> </div><div class="cContentInner">This issue must only be a problem with Firefox 4.0.1, on a computer with Windows Vista (my desktop computer). On my laptop, running Windows 7 and Firefox 4.0.1 the filter icon is showing in my Diigo toolbar.</div>

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#9 My Monaro on 29 May 11

If I go to Toolbar button on the Diigo toolbar, then select Toolbar Button Text Labels, then select an option, then Ok, then the Filter I have predefined shows on the Diigo toolbar. Everything works okay. However, when I close the Firefox browser and reopen it, the filter is not visible on the toolbar. How can I fix this problem?

<div class="cArrow"> </div><div class="cContentInner">If I go to Toolbar button on the Diigo toolbar, then select Toolbar Button Text Labels, then select an option, then Ok, then the Filter I have predefined shows on the Diigo toolbar. Everything works okay. However, when I close the Firefox browser and reopen it, the filter is not visible on the toolbar. How can I fix this problem?</div>

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#10 sandy_diigo on 27 Jun 11

Can you please send us your firefox profile?
With the help of it,we can simulate scenarios you use toolbar on firefox completely and it is a crucial part to figure out the accurate reason and handle
this issue ASAP.
You can access the profile folder by the following address
C:\Users\your user name\AppData\Roaming\Mozilla\Firefox\Profiles.
Thanks for your time in advance.
Regards
The diigo team

<div class="cArrow"> </div><div class="cContentInner">Can you please send us your firefox profile? <br /> With the help of it,we can simulate scenarios you use toolbar on firefox completely and it is a crucial part to figure out the accurate reason and handle <br /> this issue ASAP. <br /> You can access the profile folder by the following address <br /> C:\Users\your user name\AppData\Roaming\Mozilla\Firefox\Profiles. <br /> Thanks for your time in advance. <br /> Regards <br /> The diigo team</div>

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#11 My Monaro on 27 Jun 11

Thanks for the reply. I have located the Profiles folder and there are several items contained within the folder. Do you want me to send you one particular file or the entire contents of the Profile folder?

<div class="cArrow"> </div><div class="cContentInner">Thanks for the reply. I have located the Profiles folder and there are several items contained within the folder. Do you want me to send you one particular file or the entire contents of the Profile folder?</div>

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#12 sandy_diigo on 28 Jun 11

Please send the particular one in question to info@diigo.com.

<div class="cArrow"> </div><div class="cContentInner">Please send the particular one in question to info@diigo.com.</div>

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#13 My Monaro on 28 Jun 11

Which particular file do you require?

<div class="cArrow"> </div><div class="cContentInner">Which particular file do you require?</div>

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#14 sandy_diigo on 28 Jun 11

Please send the profile in active use.
You can open the file named "profiles.ini" and find out the profile name containing "default=1",which is also known as the profile in current use.

<div class="cArrow"> </div><div class="cContentInner">Please send the profile in active use. <br /> You can open the file named "profiles.ini" and find out the profile name containing "default=1",which is also known as the profile in current use.</div>

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#15 My Monaro on 29 Jun 11

Profile file sent via email.
Thanks

<div class="cArrow"> </div><div class="cContentInner">Profile file sent via email. <br /> Thanks</div>

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#16 My Monaro on 05 Jul 11

I have found that if I run Firefox in Compatibility Mode of Windows XP, the filter is visible in the Diigo toolbar.

<div class="cArrow"> </div><div class="cContentInner">I have found that if I run Firefox in Compatibility Mode of Windows XP, the filter is visible in the Diigo toolbar.</div>

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