Group items tagged

E-commerce has now become a very important and basic part of people’s lives and since it is the selling and buying of products and services via the internet it has not only impacted on the business industry but the hospitality industry as well.

The hospitality industry being one of the most essential industries must move together with the evolving world in order to fully satisfy consumers and this has brought an unavoidable combination of E-commerce and hospitality.

Hotels’ total energy consumption costs can be 6 percent of the operating cost and utilities cost continue to rise.

While other energy-reducing technologies have produced limited results, cogeneration appears to be a technology that will meet expectations.

It’s a technology that has significant corporate investment behind it so we expect to see continued research and development to improve the technology and lower its pricing. 

To maintain a healthy flow of guests throughout the year hoteliers need to get creative, and it all starts with keeping a handle on your data.

guest data provides the key that will unlock profitable opportunities during traditionally low periods of the year.

Batchbook that allow you to learn more about your clients in one place and build a relationship with them – and that leads on to the all-important client engagement.

The benefits of using event management software It can make your life easier The main benefit of using such solutions is that they can help you maximize registrations, while minimizing the resources that may otherwise have been needed. Once you’ve set up an event on your chosen software, then you should just be able to press go and let it get on with things – leaving you to concentrate on promoting the event. If you’re running multiple events, or a regularly occurring event, then this can be particularly useful. Saves time needed for manual processing Good solutions will help you automate most processes. They will offer features like registration tracking, payment processing and also tools that can aid audience engagement. You’ll be able to grab a quick snapshot of what’s happening, who’s registered, who’s paid, who went on to attend and more. Plus, you’ll have an easy way to track how much money an event is bringing into the business. It will save time for your communication sequences too. With just a few clicks you should be able to send out tailored emails, including “thank you for attending” messages to those that made it and “sorry we missed you” to those who didn’t. Aids professionalism and the overall experience A further benefit is that it can make the management of the process feel that much more professional. The whole experience should run more smoothly. Nothing should be missed, which you can easily risk with a manual system. The payment of any monies can also be managed more easily and you’ll have the ability to manage multiple events easily. Can help increase engagement Engagement is at the heart of all marketing. It needs to start long before an event takes place and be supported and encouraged during and after. Good event management software will provide tools to aid participant communication at all stages. It will also give you the ability to see and analyze the global picture of your overall engagement levels. Supports targeted activity Marketing is at its strongest and most effective when it is highly targeted and tailored to an individual. (The key principal of account based marketing). You can use specialist solutions to tailor your event and all associated marketing activity. For example, by creating unique guest lists and email lists, and sending out targeted emails to those different attendees using certain parameters. A holistic approach Overall, event management software can act as a hub, holding together all elements of the event’s process. It can help keep everything connected, from the agenda, to speakers, any sponsors and the attendees.

ravel an

Gladly gathers all travel information about an individual no matter if it comes from email, text, etc., allowing customer service agents to instantly know exactly what the customer is calling about, whether it's because they've had a flight cancellation or are responding to a text they've received. "Gladly makes you a person rather than a number," says Bonny Simi, President of JTV. "We started with a proof of concept and we did an investment and now we're doing a full-scale implementation."

The modern hotel runs on software. You use software to schedule your employees, track housekeeping supply usage and inventory, and check guests into and out of the property.

Your hotel PMS and POS integration can offer major benefits.

Basically, your PMS handles every single task related to your property outside of selling rooms.

The congressional measure, approved overwhelmingly by the Senate Judiciary Committee on November 29th, would require criminal investigators to obtain a search warrant from a judge before being able to coerce internet service providers (ISPs) to hand over a person’s e-mail.

Cheap storage, wholesale access to the internet, powerful mobile phones and ubiquitous social networking have dramatically increased the amount of private data kept online.

As a consequence, the international telecoms treaty that emerged focused on how telephone traffic flows across borders, the rules governing the quality of service and the means operators could adopt to bill one another for facilitating international calls.

Last week, the self-described hacker/music aficionado demonstrated a homemade gadget that could conceivably unlock millions of hotel-room doors around the world.

Brocious followed up his demonstration by publishing a how-to paper that may inspire other hackers to try their hand at entering guests’ rooms without their knowledge or consent.

most hotel crimes are crimes of opportunity where crooks take advantage of guests’ inattention.

This month the company known for bringing "the science of feeling at home" to hotels and guests is releasing a Bluetooth Alarm Clock Radio with Speakerphone for iPhone, iPad and iPod.

guests can dock and charge the device PLUS answer or end calls while using the unit's speaker for voice communication, as long as the guests' cell phone is Bluetooth-capable.

The HiP50 offers the ultimate in hands-free convenience and communication,

you may very well be handed a flashy iPad tablet upon your arrival and check-in to use as your hospitality control panel, complete with an iPad menu that’s loaded with a caveat of features, and that’s able to streamline your experience via imbedded hotel app by directly communicating with hotel staff to facilitate a more enjoyable stay.

vehicle

surrounding

TraceGuard, a system that could detect substances used in explosives

TraceGuard has been developed by Israel's Trace-Safe as well as the American firm Raptor. The system was designed to ignore benign substances and prevent against false alarms.

or chemical weapons without opening luggage. The system, which could be integrated into scanners, magnetometers and hand-held devices, was designed to rapidly inspect both passengers and luggage without the use of full body scan and has been deployed at about 20 airports in the United States.

Mobile systems are transforming the payment environment. According to investment bank Barclays Capital, U.S. mobile commerce sales--that is, purchases made on smartphones and tablets--hit $5.3 billion in 2011, up 83 percent from the year before. Generator Research, a consulting firm specializing in digital media, projects that by 2014, usage by consumers will grow 600 percent to 490 million worldwide.

Texas Western began evaluating a cloud-based business intelligence system to take a load off its accounting staff by automating its property data gathering and reporting. The effort paid off – and produced some surprising results.

The company"s hotel software requirements included automatic downloading of property performance metrics from its Hilton OnQ and Marriott PMSes daily, as well as merging the data with labor numbers, Smith Travel Research output, and a variety of other information from TW"s corporate accounting system.

Texas Western selected Aptech Computer Systems, Inc. and implemented its Execuvue® hospitality Business Intelligence (BI) solution. Aptech built TW"s data warehouse and worked with Marriott and Hilton to identify, gather the data, and create the report formats TW needed for better performance management

How does it draw the line between technology and personal service? There is no doubt that technology plays an important role in tourism and travel. Most of us are now used to booking our airline reservations on line, dealing with telephone trees and other cost saving devices. These technological advances have allowed corporations to save on manpower while at the same time empowering customers to make their own decisions

On the other hand, technology's growth has allowed worldwide terrorism to attack the tourism industry. Cell phones can save lives or detonate bombs; air conditioning units serve to make life bearable in hot climates, but also pollute the atmosphere and can be carriers of disease. The dawn of the computer age permits us to know weather forecasts around the world, allows business travelers to stay in touch with their offices and to supersede the problem of cross time zones negotiation, but can be used to destroy air travel.

Remember that tourism is about people "interfacing" with other people No matter how good your technology may be, technology does not provide human warmth of take-home experiences. Be mindful that tourism is about the selling of memories and then ask yourself at what point are you willing to sacrifice memories for efficiency.

ou can see other customers in the restaurant as they experience the restaurant in their own way – some mesmerized by the robots, others focused on their food and seemingly oblivious to the fact that the robots are even there.  Its an awesome scene.

The robots are fully autonomous, taking a customer order and cooking it from start to finish.  This includes boiling the noodles, pouring broth, adding spices and toppings, and so on.  The orders are complex too, requiring the robots to take customer preference for amount and type of sauce, salt, noodle, and so on.   The finished product is handed off to a human server who brings the food to the customer’s table.  The irony could not be more real as we witness the lowly human in the role of a mere server while the robot takes on the cooking.

The restaurant, called FA-men (pronounced Fu-a-men) based in Nagoya, Japan, takes its name from the phrase “Fully Automated raMEN” says Ni-Lab.  Not content to simply sit around when there are no orders to cook, the robots can be seen doing tricks and even performing pretend combat with a sword (knife) and a shield (plate) in homage to Manzai, a  style of stand-up comedy in Japan.  If you know Japanese, or are just curious, you can check out FA-men’s website.

Benefits of Hotel Maintenance Management Software

• Track, assign, and prioritize incoming work orders • Mapping functions allow you to view the work the needs to be completed in a list view or highlighted on a map of your existing floor plan • Generate comprehensive maintenance and inventory reports to help you plan your annual budget • Access your hotel’s maintenance management software remotely so that you can instruct your employees while you aren’t at work • Monitor the amount of hours each employee works • Manage corrective actions • Create a scheduled maintenance calendar • Keep track of lost and found items • Manage suppliers and contractors • Manage hotel information needed for periodic hotel inspections • Track your on-site inventory • Dispatch tasks to selected employees • Track energy and water usage to spot unusual trends that could indicate a problem

Impress Your Guests