Skip to main content

Home/ Hospitality Technology/ Group items tagged door

Rss Feed Group items tagged

Filter: All | Bookmarks | Topics Simple Middle
rebecca Bonet

Keeping hotel locks safe | Hotel Management - 1 views

www.hotelmanagement.net/...keeping-hotel-locks-safe-18180

shared by rebecca Bonet on 02 Nov 12 - No Cached
  • Our Classic magstripe locks do not store critical security information within individual locks, such as master key information, and any service device must authenticate itself through diversified encryption methods to gain access to the lock software
  • VingCard Elsafe’s locks can also detect tampering and work to alert hotel security staff using the company’s VISIONLINE system. “[The VISIONLINE system] incudes alarms to alert the hotel front desk if someone attempts to tamper with a door lock as well as providing real time alerts to the hotel’s security staff when activity is detected that a card is being misused,”
  • Other alarms include detecting that a door is forced open, left open, or ‘mule tool’ intrusions when a door is opened from the inside handle without an occupant in the room.”
  • ...18 more annotations...
  • VingCard Elsafe provides comprehensive training on the technology for the hotel staff and encourages everyone who will have interaction with the locks to participate
    • TIANJIAN ZHANG
      TIANJIAN ZHANG on 03 Nov 12
       
      Nowadays, locks security is an essential issue in hospitality industry. Actually, most hotels upgrate their locks systems with advanced technology. The role of technology in the security sector is fundamental, but despite the rapid technological progress, one thing has remained constant: the importance of trust. Whether hoteliers wising up to the fact that they've bought what could be called a flawed security system will be willing to trust the supplier of said equipment for a fix.
  • After installation, hotels must work to keep their staff trained and their system upgraded to keep pace with the latest security issues. 
  • As hotel locks become increasingly automated, preventing them from becoming vulnerable to security concerns has become a top priority for hoteliers.
  • As hotel locks become increasingly automated, preventing them from becoming vulnerable to security concerns has become a top priority for hoteliers.
  • When VingCard Elsafe moved the industry towards RFID technology, security was one key driver, and our primary focus was to add additional security to the RFID card to prevent cloning. To that end, VingCard Elsafe hotel locking systems do not work with cards that have no anti-cloning capability.”
  • As hotel locks become increasingly automated, preventing them from becoming vulnerable to security concerns has become a top priority for hoteliers
  • , preventing
  • As hotel locks become increasingly automated, preventing them from becoming vulnerable to security concerns has become a top priority for hoteliers
  • As hotel locks become increasingly automated, preventing them from becoming vulnerable to security
  • “  Our Classic magstripe locks do not store critical security information within individual locks, such as master key information, and any service device must authenticate itself through diversified encryption methods to gain access to the lock software ,” Shea said. “  When VingCard Elsafe moved the industry towards RFID technology, security was one key driver, and our primary focus was to add additional security to the RFID card to prevent cloning. To that end, VingCard Elsafe hotel locking systems do not work with cards that have no anti-cloning capability.”
  • VingCard Elsafe’s locks can also detect tampering and work to alert hotel security staff using the company’s VISIONLINE system. “[The VISIONLINE system] incudes alarms to alert the hotel front desk if someone attempts to tamper with a door lock as well as providing real time alerts to the hotel’s security staff
  • VingCard Elsafe’s locks can also detect tampering and work to alert hotel security staff using the company’s VISIONLINE system. “[The VISIONLINE system] incudes alarms to alert the hotel front desk if someone attempts to tamper with a door lock as well as providing real time alerts to the hotel’s security staff when activity is detected that a card is being misused,”
  • For instance, a ‘wandering intruder alert’ warns hotel security personnel when a card is presented to a number of different doors.  Other alarms include detecting that a door is forced open, left open, or ‘mule tool’ intrusions when a door is opened from the inside handle without an occupant in the room.”
  • After installation, hotels must work to keep their staff trained and their system upgraded to keep pace with the latest security issues.  
  • VingCard Elsafe provides comprehensive training on the technology for the hotel staff and encourages everyone who will have interaction with the locks to participate ,”
  • As with any hotel upgrade, hoteliers understand that renovation and upgrades are a regular part of running their business
  • Looking past RFID solutions for instance, VingCard Elsafe has made our RFID locks compatible with next generation technologies, like Near Field Communications (NFC), providing our customers with an easy upgrade path at reasonable cost.”  
  • Michael Anthony on 02 Nov 12
     
    This article discusses the security issues with room keys. These hotel locks will not open with cards that are read as duplicates or duplicatable. The locking mechanism has been specifically designed to alert the front desk and secuirty departments in the event these locks are tampered with. I'm sure at one point or another we have all experimented with our room key and tried to open other doors. A system like this will prevent activity like that.
  • ...2 more comments...
  • Yingjie Cao on 03 Nov 12
     
    VingCard Elsafe, the global leader in hospitality security and part of the ASSA ABLOY Group, announces that it has phased out the use of brass metal plating and painting in the manufacture of its locking systems, opting instead to use a more eco-friendly process to color stainless steel. VingCard Elsafe has adopted a new method of metal coloration called physical vapor deposition, or PVD, an environmentally friendly process that involves vaporizing an alloy onto stainless steel within a heated vacuum. PVD requires no chemicals and produces no waste or hazardous materials of any kind, resulting in no environmental impact whatsoever. The PVD process has other added benefits, as well. PVD-treated surfaces have high wear resistance for discoloration, and the stainless steel adds enhanced anti-corrosion properties. Besides eliminating the negative environmental effects of the brass plating process, the move by VingCard Elsafe to simplify its lock manufacturing process has had other related green benefits. By doing away with the need for secondary surface treatments of the locks, new product components are now supplied directly from metal stamping to the point of use in the assembly line. This means less shipping and transportation is required for product manufacture, resulting in a diminished carbon footprint.
  • Xue Yan on 03 Nov 12
     
    VingCard Elsafe is a new kind of lock system, which contains RFID technology and is compatible with the Near Field Communications. It has several advantages compared to traditional magstripe locks. First of all, it can add security to the RFID card and prevent cloning, which is much safer than the traditional key card. Another is that it can detect tampering and know when and where staffs use the lock. It can send alert to the front desk. Moreover, the front desk can know when the door is forced open. However, before using the lock system, training program should be provided. So this new kind of lock system brings safety to the guests and to the hotels.
  • rebecca Bonet on 03 Nov 12
     
    This article talk about the issue that hotel are having with their security system lock for guest room. These cards are easy to duplicate. The new system will alert front desk or security if the lock has been tampered with. Other alarms include detecting that a door is forced open 'mule tool' instruction when a door is open from the inside handle without an occupant in the room.
  • Gaby Belardo on 04 Nov 12
     
    This article discusses the current state of hotel lock safety. Monitoring safety has changed as these locks become more automated. The article states that, "Hotel Management corresponded with Tim Shea, president of ASSA ABLOY Hospitality, for ways in which vendors are keeping hotel locks secure." Through VingCard Elsafe's locks, hotel security and safety has increased. VingCard says, "Our Classic magstripe locks do not store critical security information within individual locks, such as master key information, and any service device must authenticate itself through diversified encryption methods to gain access to the lock software." This is just one of the ways the locks increase security. The article also states that the system is cost-effective for hoteliers.
Alyssa Westmeyer

Hotel technology trends that are changing how hotels do business - 1 views

www.lodgingmagazine.com/...2

pms cloud

shared by Alyssa Westmeyer on 03 Oct 13 - No Cached
  • Choice created the software in 2003 as an inexpensive solution for franchisees of its economy brands.
  • The PMS had a lot of growing pains at first, but eventually it became more and more cloud enabled and was adopted across the company.
  • “A lot of companies had outsourced their IT and now they’re bringing it back in house because they can do almost everything they need on the cloud or through software as a service.
  • ...4 more annotations...
  • pects of a franchisee’s business, from guest check-ins and housekeeping services to billing and finances. Over time new features have been rolled into the software platform making it more robust and useful for hotel owners—it’s currently distributed in eight countries and available in four languages. And while plenty of cloud-based PMS packages are now available from third-party vendors like Micros, Maestro, and RoomKey, Choice’s internal solution has garnered its fair share of attention. “We had been getting knocks on the door from IT vendors at other hotel companies and individual Choice franchisees that own other brands, saying they were interested in our product,” says Pacious, “So we set up a new division so we could take a look at other opportunities we could develop.” This led the company to launch SkyTouch last year, a new division that develops and markets cloud-based software solutions to hotels inside and outside the Choice system. Pages: 1 2 3 4 2013-06-18 Sean Downey !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//connect.facebook.net/en_US/all.js#xfbml=1"; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk')); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })(); (function() { var li = document.createElement('script'); li.type = 'text/javascript'; li.async = true; li.src = ('https:' == document.location.protocol ? 'https:' : 'http:') + '//platform.stumbleupon.com/1/widgets.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(li, s); })(); inShare0 Related Articles attachment-3
  • Switching to the cloud from a client server platform pays off with a big drop in both the initial capital outlay and the ongoing operating costs for the property management and other systems.
  • his led the company to launch SkyTouch last year, a new division that develops and markets cloud-based software solutions to hotels inside and outside the Choice system. Pages: 1 2 3 4 2013-06-18 Sean Downey !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//connect.facebook.net/en_US/all.js#xfbml=1"; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk')); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })(); (function() { var li = document.createElement('script'); li.type = 'text/javascript'; li.async = true; li.src = ('https:' == document.location.protocol ? 'https:' : 'http:') + '//platform.stumbleupon.com/1/widgets.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(li, s); })(); inShare0 Related Articles Hotel Market Insight: Cleveland a
  • This led the company to launch SkyTouch last year, a new division that develops and markets cloud-based software solutions to hotels inside and outside the Choice system.
  • Alyssa Westmeyer on 03 Oct 13
     
    Choice Hotels has been a industry leader in the cloud PMS movement. They identified the opportunity to create their own platform 10 years ago when cloud was barely on the radar and have now successfully distributed it to 5,500 of their properties. Unique functionality built into the system is internet redundancy via cellular data plan, company-wide campaign pop-up messages to staff, interface to Pegasus and revenue management through predictive analytics. The platform has been so successful that, in response to inquiries from other companies who wanted to use Choice's proprietary system themselves, they created an additional revenue stream by establishing a separate company that sells and creates custom cloud PMS systems. One advantage pointed out is that managers no longer need to be on property to access and make changes to their PMS. While this is hugely beneficial to the majority of the industry (who already work long hours and visit the property on their day off), there may be some who take advantage of the situation. If this becomes the case, less oversight at the property means that operations has the potential to slip. It doesn't seem that this is a concern for Choice Hotels but it should be considered.
Marcos Oliveira

America's Most Hi-Tech Hotels - Articles - Executive Travel - 1 views

www.executivetravelmagazine.com/...americas-most-hi-tech-hotels

shared by Marcos Oliveira on 21 Mar 13 - No Cached
  • the hottest high-tech hotels feature an intricate network of intelligent systems working to make every aspect of your stay more comfortable, more convenient and more secure—both for you and for the hotel staff
  • Instead of swiping your card through the lock and waiting for the green light, you can simply approach the door with card in hand and walk in, thanks to smart technologies that unlock the door for you as you approach
  • radio-frequency ID (RFID) cards replace the conventional swipe card, allowing various systems throughout the hotel to detect your presence automatically and respond appropriately
  • ...9 more annotations...
  • Hyatt is also experimenting with a version of this approach, building RFID into customer loyalty cards to let regular guests bypass the front desk and head straight for the comfort of their rooms.
  • The technology also allows the hotel to maintain better security by knowing more clearly who’s coming and going throughout the hotel, since each RFID card can be detected by multiple sensors in the lobby, elevators and rooms.
  • Hilton and InterContinental are working with a company called OpenWays to deploy a new key technology that plays a specially encoded sound from your phone. Give your cell phone number to the hotel at the time of booking, and you’ll receive a text message with a special phone number to call. When you arrive at the door of your suite, just call the number and hold the phone up to the door lock. As the garbled noise plays from your phone’s speaker, the lock will “hear” it and open on command.
  • Soon you’ll be able to use your own cell phone as your room key at a number of top hotels
  • OpenWays
  • audio key system
  • One of the most advanced high-tech security technologies, facial recognition, is starting to make its way from the government sector to the hospitality industry
  • 3VR Security
  • From the moment you step into the lobby to the time you check out, high- tech hotels of the future will be tracking your moves, identifying you to hotel staff and opening doors to luxurious amenities. This sophisticated tracking will help ensure your security and may even enhance the guest experience by personalizing your interactions with hotel staff in much the same way that Google and Facebook personalize your web browsing experience by showing you relevant content
  • Marcos Oliveira on 21 Mar 13
     
    As hotels make every attempt to come up with new and innovative techniques to conduct business, technology companies are looking for ways to being the first on scene with new technological tools. Many hotels now have instead of swiping ones card through the lock and waiting for the green light to enter, the guest can simply approach the door with a card in their hands and walk right into their rooms. This is possible through radio frequency identification (RFID). RFID are also being used to track customer loyalty to ones brand. RFID Technology also allows the hotel to maintain better security by knowing more clearly who's coming in and going throughout the hotel, since each RFID card be detected by multiple sensors in the lobby, elevators and rooms. There is even the possibility to access ones room by simply utilizing their cell phones and having the phone unlock the door. This is done by simply dialing a phone number and when prompted placing the cell phone next to the door lock. An audio key will play and the door will be unlocked. The audio is unique to each and every reservation.
Krystal Jost

Keycard hacker picks locks, exposes gap in hotel security - Travel Kit on NBCNews.com - 0 views

www.nbcnews.com/...oses-gap-hotel-security-918330

technology hotels hospitality electronic door keys locks security safety travel hacker

shared by Krystal Jost on 13 Feb 13 - No Cached
  • Last week, the self-described hacker/music aficionado demonstrated a homemade gadget that could conceivably unlock millions of hotel-room doors around the world.
  • Brocious followed up his demonstration by publishing a how-to paper that may inspire other hackers to try their hand at entering guests’ rooms without their knowledge or consent.
  • most hotel crimes are crimes of opportunity where crooks take advantage of guests’ inattention.
  • Krystal Jost on 13 Feb 13
     
    Almost everyone has recently heard of Cody Brocious and his gadget that was implemented and utilized to unlock guest room doors in Onity locking systems. This issue has been recently broadcasted all over the news and has gained the awareness of millions of people, making travelers panic when staying in hotels, and questioning their safety and security. The truth is, behind the issue at hand, travelers have been utilizing hotels and other establishments without being concerned or conscious of their safety, and with some negligence, and lack of attention, they put themselves at risk in numerous different ways. Although Brocious' invention gained the attention of the public, and although he went out of his way to be sure that other hackers out there knew how to replicate the system and how to utilize it to their advantage, enabling hackers to enter guest rooms and steal their personal belongings without their permission, or potentially cause physical harm to a traveler as well. Stated in this article, according to Forbes, the gadget that Brocious invented has proven inconsistent in its effectiveness. That is not to say that it could not eventually be improved, but with the changing in technology, and now the gained awareness, hotels are focusing more intently on ensuring guest security through their technological outlets. Technology affects many aspects of a hotel guest's security - from internet access to credit card information, along with guest room locks and personal identity. The article also suggests numerous ideas for how guests can avoid a lot of problems with their safety in mind, including using secondary security systems on their door, ensuring closure of the room door when leaving he room, as well as never keeping your room number written down with your key. The article also focuses on how utilizing your energy to ensure that your belongings are safe in your room as you would in your own home, is energy more well spent than being concerned about someone
paige rosenberg

The Future of Hotel Security - AOL Travel News - 1 views

news.travel.aol.com/...the-future-of-hotel-security

shared by paige rosenberg on 17 Feb 12 - No Cached
  • Technology is opening new doors to hotel safety
  • Yet more card-free security systems are on the way
  • eventually new security measures will become such a part of our everyday lives that they will become the norm.
  • ...12 more annotations...
  • Systems that track the other qualities that make each human unique are in development as well.
  • here are some systems being explored that can allegedly sniff someone, and also systems that can recognize the pattern of blood veins on a human being which are apparently unique to the individual,
  • new thing is contact-less Smartcards and RFID (Radio Frequency Identification) cards that need just be waved to allow room access.
  • Kimpton's 190-room Nine Zero Hotel in Boston was the first hotel to install a biometric iris scanner back in 2004
  • we navigate hotels is set to change in the blink of an eye. Or the swipe of a cellphone. Or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the next level. #plain_module { width: 590px; height:170px; border: none; float:left; margin:0px; font-size:12px;} #plain_module img {border:none; width: 13px; height:14; border: 0px; margin:0px; } #plain_module .mini_main { margin: 0px; padding:0px; width:585px; height:220px; repeat scroll 0 0} #plain_module .mini_item_header {padding:10px 0px; margin: 0px 0px; font-size:16px; color: #555555; border-bottom:1px dotted #CCCCCC;} #plain_module .mini_item {padding:5px 0px; margin: 0px 0px;} #plain_module a { color: #49A3CA; text-decoration:none; } #plain_module a:hover { color: #F98419; text-decoration:underline;} span.gray {color:#949494;} .mini_main li{list-style-type: none;background-image: url(http://www.aolcdn.com/travel/bullet);background-repeat: no-repeat;background-position: 0 1px;padding-left: 10px;}
  • Those plastic key cards that once seemed so innovative will soon go the way of the actual key
  • "In addition to Radio Frequency Identification, there are also systems that use a smartphone, such as an iPhone,"
  • When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message
  • Many industry watchers are keeping an eye on Houston's largest hotel, the vast 1,200-room Hilton Americas–Houston. The hotel has a facial recognition system that can identify and track guests, employees, and even suitcases
  • 1,200 rooms worth of luggage in transit, the system makes it a lot easier to find lost or misdirected bags.
  • Returning guests will be recognized and greeted by nam
  • "Hospitality all over the world has become more aware of past vulnerabilities that they might have had and have closed these holes by more in-depth training and awareness of guests and staff," he says. "In today's society, all travelers are becoming interdependent on each other for safety and security."
  • Fang Shu on 17 Feb 12
     
    This article talks about the future trend of the hospitality security, which is technology is opening new doors to hotel safety.  The author introduces some different technologies such as Contact-less Smartcards and RFID that hotels like New York's Plaza Hotel are currently using. Finger print or cellphone wipe technology is also used instead of card, which should be more safe. Some hotels even use video-capture systems to make sure the security is perfect. After introducing these technologies, the author also talks about the privacy issues. Because some customers are not willing to be on cameras. However, though some of them are concerning about this issue, an expert predicts that new security measures will eventually become such a part of everyone's everyday lives that he or she will become the norm. All in all, this article gives us the trend that more and more technologies will be used for hotel security in the future.
  • ...7 more comments...
  • Melissa Krajewski on 17 Feb 12
     
    I think PR representatives should address the privacy controversy surrounding radio frequency identification technology with a safety campaign. This may help consumers realize that they are not in the privacy of their own home when they are in the hallways of hotels and cruise ships and the cameras/tracking could help protect them. As long as the data collected is not misused these technologies will continue to be present in these locations.
  • Mary White on 17 Feb 12
     
    It's pretty important for the hospitality industry to present these new technologies as wonderful security measures. People could be put off by knowing they have to swipe their finger to get into a bathroom. The success of these technologies depends on effective marketing and proven security measures that ensure collected information about a traveller will not be used in unethical ways.
  • YONGHE FAN on 18 Feb 12
     
    Interesting article it is. Security is always the big issue for hospitality. I would like to stay in a hotel that is using finger print as the key card of the hotel because i believe that is much safer than cards that anybody can access my room by using the card.
  • Carolina Alfonso on 26 Mar 12
     
    In this article all of the new trends for hotel security are described and examples of where they are being implemented are given. Thanks to technological innovations hotel safety is heading into a whole different level. Now key cards are being change to more sophisticated ones that need just to be waved to open a room door. In the near future it is expected for these cards to be used as a payment method and to check-in and check-out. In the U.S biometrics technology is starting to be used by a small number of properties not only for guests to access their rooms but for employees. Facial recognition systems with the ability of tracking guests and employees are also being implemented. This system helps to improves customer service as it helps to really understand guest's preferences, as enormous amount of information can be extracted as they are constantly being monitored. Other technologies are also being developed. The most amazing ones are the systems that track other unique human characteristics as the way a person walks or it's DNA.
  • Jingjing Zhu on 30 Mar 12
     
    The technology of hotel changes very fast, such as swipe of a cellphone or print of a finger, or the contact cards that need just be waved to allow room access. It is like the cruise world's one card system, these cards may soon make hotel stays easier by allowing guests to pay for services, as well as to check- in and check-out, through a single device. If customers lost their cards on cruise, the radio frequency identification and smartphone will provide customers their code via text message, so they can play back the code to unlock your room door. But more card free security systems are on the way. If you want to get into your room at New York's SoHo Loft , you are going to have to lift a finger. The Nine Zero Hotel in Boston us the technology to make the property safer all round ,that means non-staff members and intruders can not access the property. Systems that track the other qualities that make each human unique in development as well. The Houston's largest hotel has a facial recognition system that can identify and track guests and an annual $16 million payroll ,the system offers benefits such as employee time theft monitoring and prevention for the hotel. But with 1200 rooms worth of luggage in transit the system makes it a lot easier to find lost or misdirected bags The Wolfe feels that in addition to the biometrics and high-tech methods currently being deployed ,one of the greatest security measures of late is actually low tech.
  • Te Gu on 30 Mar 12
     
    The full name of RFID is radio-frequency identification. RFID is the use of a wireless non-contact system that uses radio-frequency electromagnetic fields to transfer data from a tag attached to an object, for the purposes of automatic identification and tracking. Some tags require no battery and are powered by the electromagnetic fields used to read them. Others use a local power source and emit radio waves (electromagnetic radiation at radio frequencies). The tag contains electronically stored information which can be read from up to several metres (yards) away. Now RFID in hospitality industry as a tool is used for improving service quality, customer satisfaction, market share, and profitability. As the new technology apply into hotel security, the hotels change their ways in the blink of an eye, or the swipe of a cell phone, or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the high level and some of the luxury hotels begin to use RFID system. Usually customers will worry about lose the card of hotel. Then they can not open the door and even need to pay extra money to buy a new card. But now security systems in some hotels do away with cards altogether. Because of RFID system, customers can use the iPhone connect with the system. When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message. Guests can play back the code to unlock your room door.
  • liang qian on 31 Mar 12
     
    i think there are some factors to consider. Customer Service - Many opportunities for "great" customer service are lost if guest and employee interaction is diminished. In many cases, the front desk staff give the first impression that a guest experiences. This first "experience" can be crucial for referring the guest to other property amenities, i.e. spa, restaurants, lounge, pool, attractions, etc. Often, the front desk staff are acting as the concierge and resolvers of guest issues.
  • katya zelinskaya on 01 Apr 12
     
    this article talks about new technology that is being implemented throughout out US and the world. Old key cards are now going to be replaced with even older standard keys or the radio frequency identification card that can be waived in front of the door to gain access. Also, there is a technology that will sent an encrypted sound text to guest;s cell phone, which when played back will open the door.  It talks about technology that tracks all employees, guests and their luggage.  There are several concerned that travelers have about their privacy, but article stated that it all depends on the type of the traveler.  Also, the face recognition technology used in Houston's largest hotel remembers guests names and when they return, guests are greeted by name.  Article concludes that even with all this technology, the best security is provided through interdependence of travelers and employees.  
  • paige rosenberg on 04 Aug 12
     
    Technology in the hotel travel and tourism industry will be changing drastically in the near future, from the swipe of a cell phone, print of a finger, facial recognition, iris scanners, security is going to be taken to the next level. the plastic key cards will soon no longer exist. Radio frequency I'd cards are the new thing, where guest will use this for preferences for everything, from charging things to your room, preference of floor type to pillow choice, chick in and out etc. systems that track the other qualities of a person instead of using a key or card are in development as well. There are research going on how to open the door and. Lose wi just the persons walk and movements. Some people think these new security technologies are awesome, while some think they are not, people dont want to be watched 24/7while on vacation they just want to enjoy there stay. But in today's society all travelers are becoming interdependent on each other for safety and security.
wenzheng guo

What Are the Different Types of Key Card Systems? - 2 views

www.wisegeek.com/-types-of-key-card-systems.htm

shared by wenzheng guo on 25 Sep 12 - No Cached
  • Metal keys with a jagged row of teeth are becoming increasingly rare as technology improves.
  • In locations as diverse as hotels
    • wenzheng guo
      wenzheng guo on 27 Sep 12
       
      4 kinds of keys mention in the article.
  • using key cards instead of traditional keys.
  • ...17 more annotations...
  • four types of key card systems: holecards, bar code cards, magnetic strip key cards and radio frequency identification (RFID) cards
  • Holecards are the earliest type of key card systems
  • An individual key card is programmed by a computer with a unique electronic signature.
  • If stolen, magnetic strip cards and RFID cards can have the signatures changed, adding security protection from theft.
  • Key card systems operate on the relationship between a plastic card and electronic access control locks
  • Bar code cards were the next innovation in key card technology.
  • The technology used by this type of card includes microchips and radio technology, so it is considered the most difficult to forge and provides the highest level of security.
  • Sornes devised a system that would punch a series of 32 holes into a plastic card. The card would correspond to a lock and would open a door when it was inserted into a slot in the door.
  • his key card type lost popularity when magnetic strips became more readily available,
  • because bar codes could be forged and the electronic reader easily fooled.
  • Magnetic strip key card systems are widely used in the hotel industry and in workplace security. This card looks like a credit card with a thin metallic strip on the back.
  • This type of card is much more difficult to forge than holecards and bar codes, providing an added layer of security.
  • RFID key card systems are a more recent form of technology than holecards, bar code cards or magnetic strip cards. RFID cards have a radio sensor chip embedded inside the card.
  • When brought into close proximity of a correspondingly programmed reader, the door unlocks.
  • an individual bar code is created to correspond with a particular lock and is printed on a card.
  • The technology used by this type of card includes microchips and radio technology, so it is considered the most difficult to forge and provides the highest level of security.
    • wenzheng guo
      wenzheng guo on 27 Sep 12
       
      Later biological key like facial identification may be the next era of keys.
  • In 1975, inventor Tor Sornes devised a system that would punch a series of 32 holes into a plastic card. The card would correspond to a lock and would open a door when it was inserted into a slot in the door.
    • wenzheng guo
      wenzheng guo on 27 Sep 12
       
      first step of security keys.
  • marilyn diaz on 25 Sep 12
     
    This article is about the different keys available for hotels to use for their rooms. Metal keys which are like what we use everyday for our homes is an outdated form of security key in the world of technology. The key card system is a plastic card with electronic access. Hole cards seen rarely today is a plastic card with a series of holes to correspond to a specific door in the hotel. Bar code cards is exactly that a card with a bar code, like you see at the supermarket, which is placed under an electronic reader. This type of key has been fazed out due to easily being fooled. The magnetic strip key card are widely used in the hotel industry. They look like a credit card with a metallic strip on the back. It has extra protection unlike other types of keys. The newest system is the RFID key card system, which has a radio sensor chip embedded inside. It works with a programmed reader and when the key is brought in close range the door unlocks and opens. This article was about the security keys being used in hotels.
  • Jenna Rashbaum on 26 Sep 12
     
    Marilyn, This is an interesting article because I never knew the progression of hotel key cards. I do not think anyone did and we just assume they started somewhere simple and got to where they are at now. Key Cards with RFID seem as though they are the best type of key but also very expensive for the hotels, especially if it is a large property. We only see the one kind of key card now in hotels and to me it seems secure but who knows what information is actually stored on that card. Great article !
  • wenzheng guo on 27 Sep 12
     
    This article is about the different keys available for hotels to use for their rooms. Metal keys which are like what we use everyday for our homes is an outdated form of security key in the world of technology. The key card system is a plastic card with electronic access. Hole cards seen rarely today is a plastic card with a series of holes to correspond to a specific door in the hotel. Bar code cards is exactly that a card with a bar code, like you see at the supermarket, which is placed under an electronic reader. This type of key has been fazed out due to easily being fooled. The magnetic strip key card are widely used in the hotel industry. They look like a credit card with a metallic strip on the back. It has extra protection unlike other types of keys. The newest system is the RFID key card system, which has a radio sensor chip embedded inside. It works with a programmed reader and when the key is brought in close range the door unlocks and opens. This article was about the security keys being used in hotels.
dawn davis

Hacker Will Expose Potential Security Flaw In Four Million Hotel Room Keycard Locks - F... - 5 views

www.forbes.com/...llion-hotel-room-keycard-locks

shared by dawn davis on 23 Aug 12 - No Cached
  • The next time you stay in a hotel room, run your fingers under the keycard lock outside your door. If you find a DC power port there, take note: With a few hacker tricks and a handful of cheap hardware, that tiny round hole might offer access to your room just as completely as your keycard
  • Using an open-source hardware gadget Brocious built for less than $50, he can insert a plug into that DC port and sometimes, albeit unreliably, open the lock in a matter of seconds. “I plug it in, power it up, and the lock opens,”
  • The ability to access the devices’ memory is just one of the two vulnerabilities Brocious says he found in Onity’s locks
  • ...1 more annotation...
  • he company also uses a weak encryption scheme that allows him to derive the “site code”–a unique numerical key for every facility–from two cards encoded one after another for the same room
  • dawn davis on 23 Aug 12
     
    A security researcher discovered that he could unlock certain electronic key card entry devices used at millions of hotels by inserting a plug into the small port in the bottom of the key card device and unlocking the door. When he inserts the plug and turns on his device it triggers the mechanism inside that key card device and opens the door in seconds. Granted when he tested this at a conference he was only able to open 1 of 3 doors but it was still enough to show the flaw in the system. It doesn't sound likely after reading the article that there is an easy or cost effective fix to this problem because so many hotels across the world use these devices supplied by Onity. I think the lesson here is to always be vigilant in securing your valuables in any hotel room. Any time new technology is installed there is going to be someone right behind trying to hack it or find the security breaches.
  • ...1 more comment...
  • Nelson Placa on 25 Aug 12
     
    Dawn, I wrote about the follow-up article regarding this issue. I can not believe that it has taken Onity this long to correct the issue. I can't imagine why Marriott and other companies haven't address their guests regarding this concern. I understand the negative impact this could have to the business, however the companies should keep in mind safety.
  • dawn davis on 25 Aug 12
     
    Nelson, I went back and read your article, very interesting to see the follow up but I am surprised that it has taken this long to come out. I wonder if this would have been more publicised if it would have put more pressure on Onnity to fix the problem without putting financial burden on the hotel owners? I am curious now to see if my own company has been effected by this issue.
  • marilyn diaz on 26 Aug 12
     
    That is scary that you can think you are secure and anyone can hack the system and open your hotel room door. Now paranoid people that think they may be robbed by hotel staff, also have to think of outsiders, not even staying at the hotel. Anyone can enter hotels now a days and start opening doors like a lottery system, until they strike gold. The moral, be vigilant while on vacation, because there may also be someone eyeing your stuff. Also, if you have an in room safe use it.
Donald Wojciechowski

Carbon footprint, guest sensors, door sensors, motion detector, Night Occupancy Mode, V... - 0 views

www.hotelmanagement.net/...ine-and-carbon-footprint-20785

carbon footprint guest sensors door motion detector

shared by Donald Wojciechowski on 24 Jul 13 - No Cached
  • Modern systems have managed to finally link cost-effectiveness with environmental sustainability, though many properties are still struggling to grasp what the best way is to control the energy output of the hotel guestroom.
  • motion detectors and door switch sensors are commonly used in collaboration with one another in the guestroom.
  • the majority of a hotel’s energy savings is received through management of the property’s HVAC system
  • Donald Wojciechowski on 24 Jul 13
     
    This article discusses the various options for reducing both a hotels energy costs and its carbon footprint. Many times a hotel will combine a door sensor with a motion detector. However, some in industry argue that a door sensor is over unnecessary. Real saving is energy is achieved through "through management of the property's HVAC system". Whatever system is installed it is best to err on the side of the guest. Door sensors can be tell if a guest has enterer or exited a room. But if a motion detector is installed it can be sure of a guests presence.
marylauren1717

Austrian Hotel First to Feature Rooms with Minimalist Locks | News | Hospitality Magazi... - 0 views

hospitalitytechnology.edgl.com/...oms-with-Minimalist-Locks85041

hotel locks hospitality Technology solution

shared by marylauren1717 on 05 Mar 13 - No Cached
  • VingCard Elsafe, the global leader in hospitality security and part of the ASSA ABLOY Group, has installed the world’s first invisible door lock at the 5-star Hotel Bristol in Vienna. Essence by VingCard is a revolutionary concept in hospitality security, taking minimalist design to the extreme by eliminating all lock hardware on the door. Essence encases all electronic components inside the door itself to make the access devices practically invisible to hotel guests.
  • VingCard Elsafe’s suite of RFID locking systems feature contactless access control via Radio Frequency Identification (RFID) encoded communication and secure anti-cloning software. Additionally, VingCard Elsafe RFID solutions are designed to be easily adapted to Near Field Communication (NFC) technology that is expected to be in widespread use globally within a few years and which will enable travelers to use mobile devices as room keys. Both communication protocols are compatible with Essence by VingCard locks.
  • marylauren1717 on 05 Mar 13
     
    VingCard Elsafe provides electronic locks, in-room safes, and advanced energy management systems for hotels. At the Hotel Bristol in Vienna, the first invisible door lock has been installed, taking minimalist design to new heights. Without compromising the security of hotel guests, VingCard Elsfae is able to the hide the lock components from the user, allowing for a more sleek door.  WIth the use of RFID and secure anti-cloning software, this solution is designed to be adapted to Near Field Communication technology which will allow guests to use their mobile devices as room keys. Besides aesthetic advantages, Essence by VingCard Elsafe minimizes integrated installation and maintenance. 
Laura Alonso

7 Things You Can Do to Make Internet Explorer More Secure - CIO.com - 0 views

www.cio.com/..._Internet_Explorer_More_Secure

things internet explorer cio com Technology tech software solution

shared by Laura Alonso on 01 Jun 13 - No Cached
  • How well Internet Explorer--or any Web browser, for that matter--protects against attacks and malware greatly depends on whether you keep it up to date and have the right security settings. Here's how to take the proper security measures with Internet Explorer 9 and 10.
  • IE lets you set custom security settings for different zones: Internet, Local Intranet, Trusted Sites, and Restricted Sites. When you visit a website, IE automatically classifies it as in the Internet zone. The exceptions are websites hosted by your local network (say, a site set up for use on your company's network)--then it's Local Intranet--or sites that you've added to the Trusted or Restricted lists beforehand. You can set each zone to a predefined security level and customize the settings as well.
  • Laura Alonso on 01 Jun 13
     
    The article by Eric Geier is mainly an informative piece as well as a basic tutorial of Internet Explorer Settings. Geier focuses on security, the core of a browser's purpose next to actual browsing. He provides a few tricks that aren't always set for users, such as tracking protection, a feature that protects your privacy and reduces pop-ups, especially from unwanted ads. The largest focus of the article is what I find most important, and it's most talked about for a reason. Staying on top of a browser's update is essential for not only the browser's performance but most importantly for your computer's security. To put it into perspective, every time you get on Internet Explorer, it's like leaving your house. If you update your browser constantly, you are always making sure the door is locked. But the longer you wait between updates the more likely the door will be unlocked. And if you completely forget to update for an extended period of time it's like leaving the door open for malware, or malicious software.
Sherine Mattison

How Smart Devices will Change Hospitality Technology | By Les Spielman - 0 views

www.hospitalitynet.org/...4054663.html

shared by Sherine Mattison on 02 Nov 12 - No Cached
  • In the hospitality industry, "Near Field Communications" (NFC) now has an even more secure network that assists the utilization of total hotel security, individual room monitoring for the HVAC system, more bedside controls for lights, electronic drapes, monitoring who is at the door, fire and smoke security, excessive electrical usage, all centrally monitored by management and the individual guest, from network controlled smart devices that we all carry. Imagine a typical hotel (which already exists today). Your smart device is already registered with the hotel or hotel chain. You walk into the front door of the hotel and there are sensors by the entrance/exit. You press the hotel's "app" that is on your mobile device, you have now checked into the hotel, without going to the front desk. The hotel's system sends your smart device an arrival confirmation along your new room number. When you reach your room, the app opens the door using NFC. Look ma, no keys needed. The door security device registers your arrival time along with the device's ID info. In the meantime, the HVAC system now sets the temperature of your assigned room to the temperature from your profile. Housekeeping and the concierge are notified.
  • Sherine Mattison on 02 Nov 12
     
    With security now becoming an issue in the hotel industry, especially western hotels that operate in different parts of the world, "NFC (Near Field Communications) now has an even more secure network that assists the utilization of total hotel security." This will be monitored by the guest and management. The smart device has to be registered with the hotel and when the guest walks in and presses the hotel the guest is checked in. An arrival confimation is then sent to the device along with the room number, this app is then used to open the door. The arrival time is registered and the utilities in the room are set based on the guest's profile. "Housekeeping and the concierge are notified."
Nelson Placa

Hackers to Open Hotel Rooms in Seconds. - 1 views

www.diigo.com/nelsplaca

shared by Nelson Placa on 22 Aug 12 - No Cached
  • The company’s response to that epic security bug has two parts–a quick fix,  and a more rigorous one, both of which it plans to make available by the end of  August: First, it’s issuing caps that cover the data port Brocious’s hack  exploited, which can only be removed by opening the lock’s case. To further  stymie hackers who would try to open the locks and remove that cap, it’s also  sending customers new, more obscure Torx screws to replace those on the cases of  installed locks.  The second fix is more substantial: Onity will offer its customers new  circuit boards and firmware that ostensibly fix the problems Brocious  demonstrated–But Onity is asking owners of some models of its locks of some to  pay a “nominal fee” for the fix, while offering others “special pricing  programs” to cover the cost of replacing components. It’s also asking its  customers to cover the shipping and labor costs of making hardware changes to  the millions of locks worldwide.
  • Nelson Placa on 22 Aug 12
     
    On August 17th, 2012 Forbes Magazine wrote about Onity's security breach with hotels room doors that affected over 4 million hotel rooms across the globe. During a security conference, Cody Brocious, a program developer showed how simply he could insert a device into the data port to access hotel rooms. The cost of this device cost him $50 to build. The company responded to the security issues with a two part resolution. To avoid hackers from accessing the data so easily, Onity will be issuing the hotels new caps that will cover the data case on the doors. Onity is also protecting the equipment with obscure torx screws that will enable the hackers from accessing the panel. The second fix is more costly and challenging for Onity. The company has created a new circuit board and firmware that allegedly fix the security issue. However, Onity is asking hotel owners to pay a nominal fee to help with the fix. Onity could face many financial hurtle through the recall of the 4 million door locks that need to be replaced. The security and safety of many travelers are at risk if this issue is not resolved. Companies such as Marriott International, Starwood Hotels and Hilton utilize Onity's key system across the globe (http://en.onity.com/companyprofile/Pages/Hotel-Resort-Worldwide-References.aspx). These companies won't be affected by the cost associated with the fix; however the small and independently owned and operated hotels will be affected. The question Brocious wrote on his blog and I also ask myself; how many hotels will refrain from properly fixing the issue? Are the major corporations such as Marriott and Starwood given each hotel a deadline to complete such project? Since neither company owns the properly, they simply operate the hotel, how much money and how quickly are owner willing to get this issue resolved?
Michael Anthony

Behold the human-free, fully-automated hotel stay | Tnooz - 1 views

www.tnooz.com/...ree-fully-automated-hotel-stay

shared by Michael Anthony on 31 Aug 12 - No Cached
  • hotel in Norway has joined all the dots together, creating a completely human-free experience.
  • complete passport registration for overseas guests, select a room and other services through Ariane’s system – a platform
  • use their reference details to carry out a number of processes
  • ...12 more annotations...
  • customer has booked their stay over the web or call centre
    • Michael Anthony
      Michael Anthony on 31 Aug 12
       
      They still have human interaction if the guest is booking over the phone, so there is technical support available
  • which effectively automate the entire process.
  • Before arrival at the hotel
  • The mobile key version works by emitting a unique ring tone to open the room door
  • Ariane’s system – a platform which is integrated with the hotel or chain’s back-end reservation platform.
  • customer actually arrives at the property they either pick up a keycard from a kiosk in the foyer or can be sent a mobile key system provided by OpenWays
  • mobile app for  its technology in March 2010.
  • can be used elsewhere around the hotel or for in-room services.
    • Michael Anthony
      Michael Anthony on 31 Aug 12
       
      The mobile app sent right to your phone, can unlock your room, allow enterence to pool/fitness center/conference center, etc. It can unlcok most any door all from your phone. You don't have to worry about misplacing your room key.
  • visitors to the Comfort Xpress Hotel in Oslo will soon be able to complete their entire stay without ever speaking to a member of staff
  • covering areas such as restaurant bookings, leisure services including spa treatments as well as activities in the local area which can be booked through the hotel
    • Michael Anthony
      Michael Anthony on 31 Aug 12
       
      Instead of having to wait for the agents at the spa, or restaurant to print you an itemized receipt. They can just scan your mobile app and you will be charged for the services and products.
  • guests can check-out from their mobile device at any time, even once they have left the property, settling outstanding charges via secure payment systems
  • a string of major hotel chains, including Hilton, IHG and Rezidor, to roll out various parts of its technology around the world.
  • Michael Anthony on 31 Aug 12
     
    This article demonstrates how easy it is to check in and out of your hotel as well use the services that feature at the property. There is no longer a need for room keys or itemized receipts to be printed. All the agents have to do is scan the mobile app and all charges can be seen from your smart phone. Asides from all charges being posted, yourphone will be unlocking most doors including your guest room, spa, and. fitness center. You don't have to worry about misplacing your room key and having to take it out everytime you want to use the elevator or get into your room. This type of technology has been produced in France and has been adopted by Comfort Xpress in Oslo, Norway. I don't think it will be long before the US adopts this policy. All they would have to do is create or purchase the software and hardware from Ariane Systems and Openways or create there own verison. Personally, I would love to be able to use something like this, I always misplace or forget my room key but never my phone. I also don't have to wory about putting change in my pocket and having the room key be defunct. My only question would be how many mobile apps could I have? If I was traveling with a guest or partner, could they get a mobile app as well at no additional costs?
  • Michael Anthony on 31 Aug 12
     
    Many of the individual elements of the tech-led hotel are in place, but a hotel in Norway has joined all the dots together, creating a completely human-free experience. Combining check-in/out and guest management software from France-based Ariane Systems with room door technology from OpenWays, visitors to the Comfort Xpress Hotel in Oslo will soon be able to complete their entire stay without ever speaking to a member of staff.
lkastwood

ASSA ABLOY Hospitality Upgrades Guestroom Security at Renaissance Toronto Downtown Hote... - 0 views

www.hospitalitynet.org/...4083436.html

technology business hospitality hotel security software tech solution RFID Visionline

shared by lkastwood on 08 Oct 17 - No Cached
  • ASSA ABLOY Hospitality today announces the successful upgrade and implementation of its VingCard Classic RFID door locks at the Renaissance Toronto Downtown Hotel
  • By upgrading its previous ASSA ABLOY Hospitality-based room access platform to include VingCard Classic RFID door locks along with the Visionline locking solution, the property ensures against the latest security threats while offering state of the art convenience.
  • With the implementation of VingCard Classic RFID, the Renaissance Toronto Downtown Hotel gains a contactless solution that provides the latest in anti-cloning technology.
  • ...2 more annotations...
  • By using an online-based security access platform, guests can be re-assigned to a different guestroom or have their stay extended without ever having to visit the front desk.
  • Properties equipped with Visionline can also provide guests with the ability to use the same keycard for different areas of the hotel, enhancing the guest experience, while reducing costs. With RFID technology, hoteliers also gain the opportunity to provide guests with an array of key format options, such as wristbands, keychain fobs or stickers in order to better cater to individualized needs.
  • lkastwood on 08 Oct 17
     
    Hotels are constantly trying to find ways to make their guests safer. In an article written for Hospitalitynet Renaissance Toronto Downtown Hotel upgraded their guestroom security by adding advanced RFID solutions. This hotel is located in the Rogers Center which is home to the Toronto Blue Jays which sees a lot of high-profile guests. "By upgrading its previous ASSA ABLOY Hospitality-based room access platform to include VingCard Classic RFID door locks along with the Visionline locking solution, the property ensures against the latest security threats while offering state of the art convenience". By adding this technology, the hotel gains "a contactless solution that provides the latest in anti-cloning technology". This technology has proven itself as the future technology for hoteliers. The online-based security access platform allows guests to be re-assigned to different guestrooms or extend their stay without going to the front desk. The visionline feature also allows guests to use their same keycard at different area in the hotel. This reduces cost as it eliminates the need for multiple keycards. The VingCard Classic RFID door locks along with the Visionline locking solution sets the bar for guest security and increase the guest experience.
vmorr026

Technology in the hospitality industry - exploring the very latest trends - 3 views

www.aurecongroup.com/...ng-the-very-latest-trends.aspx

shared by vmorr026 on 06 Sep 16 - No Cached
  • Nowadays, hotel guests who travel with devices such as phones, tablets and computers no longer see Wi-Fi as a perk, but as a must-have when they check in at a hotel. Hotel guests expect to be able to connect to the internet seamlessly and without too many interruptions, leading hotels to invest in better, faster Wi-Fi infrastructure so that people can do business and use their technology devices with ease when they book their stay. Hotels are also starting to move away from user pay models. In the past, hotels could charge exorbitant rates and guests knew they would have to pay if they wanted to go online. Installing and maintaining a hotel-wide wireless network may be coupled with costs, but many leading hotel groups have started to install high density Wi-Fi and started to offer in-building mobile phone coverage as guests have come to expect these services during their stay (not only for themselves, but also for their guests if they are hosting a conference or function at the hotel). It might not yet be financially feasible for hotels to completely abandon the user pay model, but many of them are re-thinking their current infrastructure and pricing models.
  • Technology is advancing at a faster pace than ever before, and this is changing both the expectations of patrons as well as the way in which the hospitality industry conducts its business. Some of the trends in industry are leading to great improvements and savings for hospitality industry companies; while some are changing how hotel developers plan their buildings, infrastructure, management structure and staffing requirements.
  • Near field communication (NFC) technology is the next-generation short-range high frequency wireless communication technology that gives users the ability to exchange data between devices.
  • ...10 more annotations...
  • This technology is also ideal for self check-ins by guests at hotels as well as the next trend in this article: smart room keys.
  • Hotels will increasingly install smart room access systems that allow guests to unlock their doors by simply swiping their phones across a keyless pad on the door. Starwood (owner of the Sheraton, Weston and “W” hotel chains) has already upgraded 30,000 room locks across 150 hotels with this system and Hilton will be implementing a similar system at 10 of their US properties this year. In 2016, they will be deploying the smart room key technology globally. This technology will mean that guests don’t have to worry about picking up keys and front desk staff won’t have to issue new keys in the event that a guest loses their room key. Another innovative way to offer a keyless experience is through fingerprint-activated room entry systems and retina scanning devices. Retina scanning is even more accurate and secure than fingerprint scans and hotels like the Nine Zero Hotel in Boston have already installed an iris scan system in place of key cards to control access to the hotel’s presidential suite.
  • Some hotels are already offering more futuristic experiences, with robots delivering any items ordered through room service to a guest’s door. A boutique hotel that is nestled between Apple’s headquarters and other tech companies, called Aloft Cupertino, has a robot butler called Botlr that is able to move between the various floors of the hotel in order to take items such as toothbrushes, chargers and snacks to guests. These types of digital systems not only make it easy for hotel staff to deliver items to guests, but it also offers a forward-facing digital experience to people who stay at the hotel. Infrared scanners are now also used to minimise disruptions relating to housekeeping (which is a common complaint from customers). Instead of hanging a ‘Do Not Disturb’ sign on doors or having cleaning staff wake up traveling guests with knocks and phone calls, hotel staff can take a more innovative approach by using infrared scanners that will detect body heat within a room and tell cleaning staff that they should rather come back later if the room is currently occupied.
  • Digital conference facilities Besides being able to offer high density Wi-Fi for conferences and meetings, hotels also need to be able to offer access to audio-visual (AV) and digital facilities for conferences. While the amount of AV and digital equipment that goes into a typical conference room is fairly minimal, staging companies are often hired for various projects in order to equip the facility as required.
  • Mobile communication and automation In many airports, it’s no longer necessary to stand in a queue to check in and people are expecting the same kind of easy, technology-driven check-ins at hotels. Guests want to be able to do everything from checking in at a venue’s automated kiosk to ordering room service with a digital device instead of standing in queues and moving around the hotel premises to order food.
  • Cloud services Being able to provide entertainment on tap and mobile content has led to the trend of hotels investing in cloud services. While hotels want to be able to offer digital content, they don’t necessarily want to invest in IT infrastructure and IT staff, making cloud computing the ideal solution.
  • Feedback on social media Technology has infiltrated almost every aspect of our lives and hotel developers need to realise that almost any person checking in at a hotel, resort, spa or lodge, will have a smartphone in their pockets.
  • Converged LANs to support multiple services Converged local area networks (LANs) will also help hotels to create more intelligent buildings. A variety of computer-based building services can be automated in order to control lighting, refrigeration, air-conditioning and heating. Besides reducing energy consumption, converged LANs can also be set up to provide a smarter, more personal experience. If a guest is known to prefer his or her room temperature at 18°C with the lights dimmed to 65%, for example, this can be programmed before the guest checks in at the hotel.
  • Integrated, seamless experiences Technology doesn’t mean that customer experience can only happen online and through devices, check-ins and online comments. All of these experiences need to be part of an integrated, dynamic system so that the guests’ experiences are at the forefront of the marketing and  operational team’s mind.
  • Marketing, management and hotel developers can no longer work in silos and these technology trends are giving them the opportunities, tools and solutions they need to create memorable experiences that can lead to positive change and growth in the industry.
  • amichellemagluta on 06 Sep 16
     
    With technology evolving and changing at a fast pace it is changing both what consumers expect and how the Hospitality industry responds to these expectations as well as how they do business themselves. The article highlights the many trends in the Hospitality industry. These trends include the improving and overhauling of a Wi-Fi network, conference rooms that offer Audio visual equipment, Smart room keys and many other different trends.
  • lkastwood on 27 Aug 17
     
    In today's world we are surrounded by technology; however, sometimes we do not realize the extreme of which we are surrounded by until we stop and look around. The Hospitality industry is quickly adapting to the technologically world we live it. I read an article written by Jeff Robinson, Technical Director for Aurecon titled "Technology in the hospitality industry - exploring the very latest trends". This article was beyond interesting because it touched on some on the way technology has already changed the hospitality industry and ways it will be changing it for the future. Robinson tells us in his article that "some of the trends in industry are leading to great improvements and savings for hospitality industry companies; while some are changing how hotel developers plan their buildings, infrastructure, management structure and staffing requirements". This means its not only about the bottom dollar, but the experience of each guest when they stay at the hotel. Robinson also states the obvious fact that travelers these days do not see Wi-Fi as a perk, but more of a must have. Full access to audio-visual is also on the must have list especially for business meetings and conferences. What I found most interesting from Robinson's article was the introduction of the Near Field Communication (NFC) technology. This technology give you the ability to share information from a short-range frequency wireless communication. This technology is also ideal for self check-ins by guests at hotels as well as smart room keys.(Robinson) Hotel room keys have come a long way. From an actual key, key card in which you insert, to a key card you simply pass close to the reader and now the birth of the smart key. "Smart room access system allow guests to unlock their doors by simply swiping their phones across a keyless pad on the door.". (Robinson) Now how awesome is that. Robinson also talks about other new technology just as the future of hotel in room entertainment, hotels offering
  • vmorr026 on 26 Sep 17
     
    It has been well described and defined that technology impacted the hospitality industry in which it has advantage and disadvantages. The update and development of software creates a change in the business. This justifies that better software leads to better customer service. For this development has given most business opportunity to grow as they give them better tools.
anaslip

10 Examples Of Customer Experience Innovation In Hospitality - 1 views

www.forbes.com/...ence-innovation-in-hospitality

innovation technology hospitality software

shared by anaslip on 24 May 20 - No Cached
  • When a guest feels the hotel understands them, they are 13% more likely to stay there again. The majority of hotel visitors want to experience new technology
  • Marriott is testing the technology at its hotels in China, which shortens check-in time from three minutes or more to less than one minute.
  • InterContinental Hotels Group is creating AI smart rooms in its hotels in China. The rooms allow guests to use voice control technology and speak naturally to get personalized assistance for both business and personal travel.
  • ...9 more annotations...
  • Aloft Hotels uses Botlr, a robot butler, to deliver items to guests around the clock.
  • Guests at New York’s Yotel can have their bags stored with Yobot, a robotic luggage concierge. Robots aren’t entirely replacing humans, however—a lesson learned by the Henn-na Hotel in Japan, which fired half of its all-robot staff to employ more humans.
  • More hotels are moving away from traditional room keys to leverage RFID technology through guest wristbands. The technology is popular at resorts like Disney World and Great Wolf Lodge.
  • The Cosmopolitan in Las Vegas has Rose, an AI concierge who can help guests book spa services and restaurants and offers insider information like secret menu items at the hotel bar. Four Seasons Hotels uses Four Seasons Chat for 24/7 chat service that is powered by humans, not AI, for a more personal touch and responds to messages in 90 seconds or less.
  • . Hilton Hotels has introduced mobile check in for rewards guests to seamlessly check in, choose their room and unlock the door through an app. 
  • ach room at the CitizenM Hotel in Amsterdam comes equipped with a MoodPad tablet, which allows guests to change the temperature, TV, window blinds, alarm and lighting in one place. Some Marriott hotels have smart shower doors where guests can jot down their ideas while in the shower and then email the image to themselves for future use. 
  • A number of hotels and resorts, including Radisson and Omni, offer the service and have seen improved customer satisfaction and online booking rates. 
  • Hilton uses location-based services at some of its resorts to alert guests to events and activities that might interest them based on where they are on the property.
  • The wall of each room at Hub by Premier Inn in the U.K. includes an AR map of the local area. When guests point a smartphone at the map, they can learn about local attractions and get recommendations for the best things to do and see.
  • anaslip on 24 May 20
     
    This article tells us about 10 new innovations in the hospitality world. Mostly it is talking about some innovations in the hotel industry such as face recognition at the registrations, voice-controlled rooms, and smart amenities.
kyleemcroberts

Insights | Technology in the hospitality industry - exploring the very latest trends - 2 views

www.aurecongroup.com/...gy-in-the-hospitality-industry

Technology Hospitality hotel tech

shared by kyleemcroberts on 15 Jan 23 - No Cached
  • Technology is advancing at a faster pace than ever before, and this is changing both the expectations of patrons as well as the way in which the hospitality industry conducts its business.
  • of the trends in industry are leading to great improvements and savings for hospitality industry companies; while some are changing how hotel developers plan their buildings, infrastructure, management structure and staffing require
  • Hotel guests expect to be able to connect to the internet seamlessly and without too many interruptions,
  • ...10 more annotations...
  • Like many of the other technology trends in the hospitality industry, investing in a check-in/cocierge app requires a small initial investment and can lead to greater efficiency and savings as hotel staff are able to focus on customer service
  • Communication between NFC devices can transfer data at up to 424 kbits/second and the communication is enabled when two devices touch each other,
  • This technology is also ideal for self check-ins by guests at hotels as well as the next trend in this article: smart room keys.
  • Some hotels are already offering more futuristic experiences, with robots delivering any items ordered through room service to a guest’s door
  • nfrared scanners are now also used to minimise disruptions relating to housekeeping (which is a common complaint from customers). Instead of hanging a ‘Do Not Disturb’ sign on doors or having cleaning staff wake up traveling guests with knocks and phone calls, hotel staff can take a more innovative approach by using infrared scanners that will detect body heat within a room and tell cleaning staff that they should rather come back later if the room is currently occupied.
  • Hotels will increasingly install smart room access systems that allow guests to unlock their doors by simply swiping their phones across a keyless pad on the door.
  • While hotels want to be able to offer digital content, they don’t necessarily want to invest in IT infrastructure and IT staff, making cloud computing the ideal solution.
  • Many companies in the hospitality industry are already using social media to their advantage as guests check-in on location-based social media apps,
  • Converged LANs to support multiple services
  • Marketing, management and hotel developers can no longer work in silos and these technology trends are giving them the opportunities, tools and solutions they need to create memorable experiences that can lead to positive change
  • kyleemcroberts on 15 Jan 23
     
    Technology is growing every day and staying up to date with what customer needs and wants are, are very important to being a successful business. This articles main focus is about the growth of technology in the hotel industry and how hotels are adjusting to new and upcoming technology. Customers expect certain tehcnologies now when staying in a hotel such as high speed wifi or electric key swipes now. Also new Developments such as social media. Businesses have started using mobile apps such as twitter or Facebook to learn about the needs and wants of their customers before they have even walked through the door.
cpaez007

New technology coming to cruise ships in the next few years | Miami Herald - 2 views

www.miamiherald.com/...article188432379.html

shared by cpaez007 on 20 Jan 18 - No Cached
  • Wristbands, which open doors, come for an additional price but are free for children.
  • The app will also have facial recognition to allow crew to identify passengers. Other features include way-finding navigation — like Google Maps for ships, — the ability to make purchases, request services, book excursions and plan daily activities in-app. The MSC for Me app will also offer suggestions based on guest preferences.
  • The Miami-based cruise line announced earlier this month a new Cruise Norwegian app that will allow passengers to check in ahead of their vacation, book excursions, make dinner and show reservations, and purchase drink packages or other amenities. Unlike the Carnival or Royal Caribbean versions, the app doesn’t change the physical embarkation process, but it does offer the option to go paperless with the documentation needed to go aboard.
  • ...11 more annotations...
  • Like Norwegian, it will rely heavily on an app component, that, like Carnival, will also be available on interactive screens around the ship, in addition to mobile devices and stateroom TVs. And, like Royal, MSC will have a smart watch with geo-location that is also connected to the app.
  • In January, Carnival revealed the result of an 18-month project aimed at making the cruise experience more intuitive. Instead of largely relying on a smart phone, the company chose to build a “medallion.” The quarter-sized, two-ounce disc contains passenger information, incorporates geo-location services and is personalized with each cruiser’s name and sail date. It can be carried in pockets or worn on wristbands or pendants for an additional cost.The medallion interacts with the whole of the ship, which will be retrofitted with thousands of sensors and interactive screens, and miles of cable.
  • In the short-term, those innovations will looks like this: Guests will check-in through facial recognition technology — not check-in counters, thus eliminating lines. On board, passengers will be able to sign up for excursions, order drinks and make dinner reservations from a new Royal Caribbean app that also will enable crew to find passengers based on facial recognition. The app will partner with Royal’s WOW Bands, similar to Disney’s MagicBands, to open stateroom doors. And, thanks to RFID tags on luggage, guests will also be able to track the progress of their bags to their rooms. As with Carnival, the more passengers interact with the technology, the better equipped the app will be to offer meaningful recommendations.
  • For example, as guests approach their stateroom doors, the door senses the medallion and unlocks it for them. A digital photo wall senses a passenger’s approach — thanks to the medallion — and adjusts to show the cruiser his or her vacation pictures. After a guest requests a drink, either on an interactive screen, a smart phone or other device, crew can find that passenger wherever he or she is on the vessel because of the geo-location in the medallion.The operating system behind the medallion is Ocean Compass, an online vacation profile that passengers create before sailing, where they input their preferences; during the trip, they can add information via onboard screens and personal devices. Crew can also access passenger profiles in Ocean Compass, allowing them to offer relevant suggestions and address passengers by name.
  • Beyond that, Royal Caribbean plans to add virtual reality and augmented reality into the passenger experience. These concepts might transform cabin interiors with images of a starry night or a peaceful sunset displayed on screens on the walls, ceiling and floors. It could also transform dining by introducing virtual reality glasses that can transform the venue into a new landscape based on the cuisine passengers are eating.
  • But with the new technology will likely come privacy concerns. Much of the software cruise lines are introducing also involves capturing passenger information and using it to curate suggestions about what to do.
  • It’s already happening. In 2014, Starwood Hotels announced plans to start using smart phones as hotel keys, with the help of an app and Bluetooth connection. Hilton this year discussed plans to build a “Connected Room” in 2018, which will allow guests to control features of the room through an app, including lighting, entertainment and temperature.
  • It elevates the experience for everyone, not just the highest paying passengers, and not just on its best and newest units. I think it will become the norm...eventually the cruise industry and, not just the cruise industry, but other places, other tourism [entities].
  • The technology aims to ease irritations: the long lines to embark or disembark, crowded bars, the impersonal feeling of a mass congregation of people.
  • Carnival Corporation, Royal Caribbean Cruises, Norwegian Cruise Line Holdings and MSC Cruises — have all come out with tech that promises to make cruising a less cumbersome experience. Most of it incorporates facial recognition and geo-location.
  • In the next five years, the new normal in cruising is going to be a better-connected voyage that will largely do away with lines and waiting — some of the factors that deter travelers from cruising to begin with.
  • cpaez007 on 20 Jan 18
     
    The article revolves around new technological concepts that the main cruise lines are adding to the cruising experience. While they have heavily focused on the ships hardware, they want to implement new software that will make the experience more enjoyable and simpler for guests to enjoy. Carnival, would like to implement a "medallion" called the Ocean Compass, that is crossover between the Disney Magic Band, and the band seen at the Universal Volcano Bay water park. It fits the Disney aspect, because it holds information,can open doors, and links guest pictures to the technology. It is similar to Universal, because it informs guests of when to attend something, so that they do not have to wait in a line. Royal Caribbean, likes the band idea that Disney presented, and wants to make bands of their own, that have similar functions that the Ocean Compass from Carnival has. In addition, Royal Caribbean wants to expose their guests to Virtual Reality. They hope to create an immersive experience for their guests, from the comfort of their rooms. Norwegian and MSC are mostly developing smart phone applications, that allow guests to check-in, book excursions, and open rooms. It is obvious that Disney developed a great idea with combining a "magical" band and phone application. The concept is so successful, that other players want to utilize the same formula. Let us see how well it works in the cruising industry.
Chi Zhang

Hotel Motel Security, Advice for Travelers, security consultant, Chris McGoey, hotel, m... - 0 views

www.crimedoctor.com/hotel.htm

shared by Chi Zhang on 23 Mar 13 - No Cached
  • Upper floors are safer from crime, but worse for fire rescue. Emergency rescue is best below the fifth floor.
  • In a high-rise building, rooms above the fifth-floor are usually safer from crime than those below because of lesser accessibility and ease of escape.
  • The room door should have a wide-angle peephole so you can view who is at the door before opening.
  • ...4 more annotations...
  • Doors should be self-closing and self-locking. Room doors should have a deadbolt lock with at least a one-inch throw bolt.
  • Do not open your door to someone who knocks unannounced.
  • Put the Do-Not-Disturb sign on the doorknob even when you are away, this deters room burglars (it may affect housekeeping service, however).
  • When you find a suitable hotel that meets your safety standards and will cater to your security needs try to stick with it or with the same hotel chain.
  • Chi Zhang on 23 Mar 13
     
    Most hotels can be entered without any restrictions. When traveling on business or pleasure, your hotel guest should feel safe and relaxed while they stay in your hotel. The hotel has to offer custom hotel security officers and patrol services, according to the location, image, and clientele of the hotel. Most international hotels have spent a considerable sum to ensure your safety and security. Fire safety equipment, CCTVs, and security patrols are often part of the hotel's security plan. Regardless of the level of security provided by the hotel, you need to become familiar with certain aspects of the security profile of the hotel. This will take on increased significance when you may be forced to stay at the only hotel at a particular location.
David Maggard

VingCard Elsafe Captures the "Essence" of HITEC 2012 with Successful Launch o... - 0 views

www.automatedbuildings.com/...120803124707ving.html

shared by David Maggard on 04 Aug 12 - No Cached
  • VingCard Elsafe, the global leader in hospitality security and part of the ASSA ABLOY Group, again captured the attention of hotel technology professionals last month, with the successful introduction of its latest hotel locking innovation
  • Essence not only eliminates a visible lock reader on the door exterior, creating a cleaner aesthetic in the hallway, but also eliminates bulky hardware on the interior of the door, making it more secure and visually appealing from inside the guestroom, as well.
  • “It served to confirm that our projections of where hotel locking technology is heading for the future are accurate, and that the market is continuing to embrace the trend toward minimalism in design, as well as RFID and NFC technologies, which we have incorporated into this new locking platform.”
  • David Maggard on 04 Aug 12
     
    Ok so this is where technology and design are coming together featuring a brand new innovation in the lock world. There is no visible , physical site of a lock on either the outside or the inside of the door. The technology is being run off of RFID (radio frequencies) . No more , hard key or even inserting a key. This technology was just showcased in August 2 at the worlds largest technology show.
1 - 20 of 260 Next › Last »
Showing 20▼ items per page