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10 trends in hotel technology - 1 views

www.hotelnewsnow.com/...10-trends-in-hotel-technology

technology solution hospitality hotel software travel tech

shared by yoyohad on 06 Oct 14 - No Cached
  • Hotel guests travel with an increasing number of personal devices and their own information and entertainment content. A SmartBrief poll showed that 45% of hotel guests travel with two devices and 40% with three or more.
  • “We noticed travelers were packing books less and less. They’re cumbersome and take up valuable luggage space, but it’s really hard to replace the joy of reading a great book on the road,” Nelson said. “It’s also important for families that forgot to pack their tablets because games (and other contents) are big hits with bored kids.”
  • The Hyatt Union Square New York offers three check-in options for guests: an iPad check-in with a staff member called Gallery Host, a self-serve check-in kiosk and a traditional front desk. About 40% of guests at the hotel select the iPad option.
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  • According to a poll taken by the SmartBrief online service, 85% of travelers believe Wi-Fi in hotels should be free.
  • When the planners are in the hotel, they can request more coffee, more flipcharts, a change in temperature in the room, or whatever they need. We’re facilitating the conversation in the way planners and customers really want to talk to us.”
  • Another example from the participants was the MGM Grand Hotel & Casino in Las Vegas. Behind the hotel’s front desk is a huge video wall, and one of the applications is a live tool that allows guests in line, or anyone in the lobby, to send Twitter messages about the hotel or other topics. Also, the hotel’s food-and-beverage outlets use to the board to promote specials or events.
  • Marriott offers free Wi-Fi in its select-service and extended-stay hotels and in lobbies of its full-service properties. In addition, gold and platinum level members of the chain’s loyalty program receive it for free, Roe said.
  • Courtyard’s GoBoard lobby information center has become a way to eliminate the frustration of guests standing in line to ask a simple question, such as directions or a restaurant recommendation.
  • Marriott last week launched its Travel Brilliantly marketing campaign, which Roe said will help the company “define the future of technology.”
  • The white paper noted a variety of ways hoteliers increase their luxury offerings through technology—everything from high-definition TVs embedded in bathroom mirrors to curated set lists of music downloads as offered by Hard Rock Hotels.
  • Marriott’s new Workspace on Demand service allows non-hotel guests, such as small businesses and entrepreneurs, to book meeting space at Marriott properties on half-day or full-day basis. Larger groups can book meeting space that includes audio-visual equipment and Wi-Fi.
  • yoyohad on 06 Oct 14
     
    This posts summarized 10 trends in the hospitality technology. Most of them are benefiting the guests directly, such as the wifi access and the self check-in services. However, as more and more hotel in the industry adopting these technology, the competition has been brought on, and every company is working harder to invest more technology in hotel management, development as well as operation. These 10 trends are the most basic ones which have changed the industry greatly, but there are mot to expect in the near future. 
yoyohad

Hospitality Technology News | Hotel Software News | StayNTouch - 0 views

stayntouch.com/news

hospitality technology news software business solution mobile tech

shared by yoyohad on 29 Sep 14 - No Cached
  •  A 2012 and 2013 finalist for the San Francisco Hotel Council’s Hotel Hero Awards for Innovation  and recipient of AH&LA’s Innovation Technology award last year, Galleria Park Hotel is the latest Commune Hotels & Resorts property to introduce the StayNTouch Mobility Platform.
  • With today’s traveler looking for a more personal, convenient guest experience, Galleria Park Hotel is a step ahead of the curve by providing its guests with the ability to check in and out via their mobile devices (mobile phone or tablet) and receive their room keys via a key dispenser. These options allow the hotel’s guests to experience an expedited arrival process. Guests who choose to take advantage of the service can review reservation details prior to arrival, see available room upgrades and complete their check-in through the PMS-integrated experience.  Checkouts are similarly expedited.  A notification is pushed out to departing guests, allowing them to review bills, request folios via email and request late checkouts.
  • Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience.
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  • Enabling guest pre-engagement and mobile guest services via mobile web, no app needed.  Guests receive an email invite to check-in & out via smart phone or desktop.
  • Via any mobile device (iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing.
  • yoyohad on 29 Sep 14
     
    This new technology is very interesting to see for many travelers. When you arrive at a hotel in the late night, the least thing you want to do is standing in line to wait for check in. Or when there is a flight to catch, you don't want to wait in line to check out either. With this phone/ mobilized app, it's possible to do all the front desk work by yourself, save time and energy, and be more controllable of your own free time. 
yoyohad

The Robots Are The Chefs In This Japanese Restaurant | Singularity Hub - 0 views

singularityhub.com/...fs-in-this-japanese-restaurant

technology robots restaurant

shared by yoyohad on 22 Sep 14 - No Cached
  • ou can see other customers in the restaurant as they experience the restaurant in their own way – some mesmerized by the robots, others focused on their food and seemingly oblivious to the fact that the robots are even there.  Its an awesome scene.
  • The robots are fully autonomous, taking a customer order and cooking it from start to finish.  This includes boiling the noodles, pouring broth, adding spices and toppings, and so on.  The orders are complex too, requiring the robots to take customer preference for amount and type of sauce, salt, noodle, and so on.   The finished product is handed off to a human server who brings the food to the customer’s table.  The irony could not be more real as we witness the lowly human in the role of a mere server while the robot takes on the cooking.
  • The restaurant, called FA-men (pronounced Fu-a-men) based in Nagoya, Japan, takes its name from the phrase “Fully Automated raMEN” says Ni-Lab.  Not content to simply sit around when there are no orders to cook, the robots can be seen doing tricks and even performing pretend combat with a sword (knife) and a shield (plate) in homage to Manzai, a  style of stand-up comedy in Japan.  If you know Japanese, or are just curious, you can check out FA-men’s website.
  • yoyohad on 22 Sep 14
     
    Here we are, this post make the unattended POS a child's toy in the hospitality industry, look at the robot chef! The customers come into this restaurant to enjoy their meal, and suddenly they realize that their food are prepared by robots! from boiling the water, choose the customer's sauce according to the order... one thing I know, is that they will probably never mess up the order. The dish then is hand over to the HUMAN server to bring to the table. When is the last time you hear about this word? A HUMAN server? I think that in the near future, we can walk into a restaurant and find out that there is no HUMAN server, or HUMAN cook, or ever HUMAN manager. But the customers are still HUMAN though.
yoyohad

Caribbean hotels see 18.6% increase in net operating income - Travel Weekly - 1 views

www.travelweekly.com/...crease-in-net-operating-income

technology green solution travel hotel hospitality

shared by yoyohad on 14 Sep 14 - No Cached
  • The 2014 edition of PKF’s Caribbean Trends in the Hotel Industry reported that last year marked the third in a row that the region’s hotels saw double-digit percentage growth in net operating income, and it was the highest annual growth in operating profits since 2008.
  • Rooms rates accounted for 56.8% of total revenue, the largest source of revenue for the properties in the sample. Food and beverage sales accounted for 28.8% of total revenue, and retail and recreational outlets another 12.7%.
  • “Caribbean hotels have unique operating challenges that result in relatively higher expenses,” said Scott Smith, member of the Appraisal Institute and a vice president in PKF’s Atlanta office.
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  • lthough operating profits jumped 18.6% in 2013, the higher costs of goods, services and utilities in the Caribbean relative to the U.S. resulted in lower relative profit margins, according to the report.In 2013, Caribbean resorts registered a 16.3% profit margin, compared with a 21.4% margin for comparable U.S. resorts.
  • yoyohad on 14 Sep 14
     
    I believe that the increase in Caribbean hotel's net operating income indicates that more travelers are now traveling to these destinations compare to few years ago. Coming back from the economical downtime, the hospitality is now seeing increases of revenue after the depression since 2008.Caribbean is an unique place for travel, and often required air/ sea transit for travelers all over the world. Thus also encouraged the purchase decision for airline and cruise services. And by adopting technology to being green, the hotel is able to reduce the utility cost. And we are seeing more new hotels under construction in the Caribbean region.
yoyohad

EVEN Hotels Introduce PDC's Smart Band(R) RFID Wristband System for Keyless Room Entry ... - 0 views

www.hotelnewsresource.com/article79544.html

hospitality business tech solution green

shared by yoyohad on 08 Sep 14 - No Cached
  • yoyohad on 08 Sep 14
     
    One issue that I always get into when travelling is misplace my room key. Every time I leave my room I have to find my room card first, even just for getting the ice, or for finding a microwave in the middle of the night. And when we return to the room, I have to dig into my purse to find the keys to open the door, not to mention when there is something wrong with the key due to all kind of issue. This Smart Band is so convenient and useful, I can simply leave the room anytime and not have to worry about losing the room key or misplace it somewhere else. The only concern I have about it, is that there is fee for it. Although it seems to be reusable, it's not well adopted in the industry, but I'm sure the cost will eventually go away. 
yoyohad

The Right Hotel Technology - StayNTouch - 0 views

stayntouch.com/right-hotel-technology

hotel technology hospitality travel

shared by yoyohad on 31 Aug 14 - No Cached
  • Upon arrival at the guest room, the robot calls the room to alert the guest.  When the robot senses the door opening, its lid opens allowing the guest to retrieve their delivery.
  • With the new app, travelers scan their passport page just like scanning check for online banking.  After a third party verifies the passport for additional security, the traveler is provided with a boarding pass, allowing him or her to proceed directly to security for international flights.
  • New technology in hotels is moving at a such a rapid pace, it’s no longer a question of if technology will impact the guest experiences, but a question of how.
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  • any investment must either improve service or provide a return.  In other words, if a solution can markedly increase service delivery to your guests, then it’s probably worth it. If the investment in the new technology can provide a return, then it’s most certainly worth it.
  • yoyohad on 31 Aug 14
     
    As I was reading this post, I noticed that the writer used an interesting phrase. "New technology in hotels is moving at a such a rapid pace, it's no longer a question of if technology will impact the guest experiences, but a question of how. " Technology is affecting everyone's daily life nowadays. From the smart appliance in the kitchen to the digital controllable house, such as the technology you can find in the HGTV smart home, and to the every little thing that begin with an 'i'- iphone, ipad, irobot... When we are on the road, or out enjoying a meal, we also wish we can stay at somewhere that can connect us to the world by technology. Can you imagining staying at a hotel with no internet? Nope, not only we are demanding internet, we are also looking for free internet. These little things might not change the hospitality sharply, but when everyone in the industry has it and you don't, it's like losing at the very beginning of the competition.
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