Skip to main content

Home/ Hospitality Technology/ Group items tagged arrivals

Rss Feed Group items tagged

shoss003

Speedy Check-In Lets Hotel Guests Bypass Front Desk - 1 views

  • The hospitality industry is moving toward more automated check-in systems
  • “Customers are used to A.T.M.’s at the bank instead of tellers, checking in for airplane flights online, and they are now looking for that same efficiency when they arrive at a hotel,” Mr. Craig said. “No one wants to wait in line for the front desk anymore.”
  • an upset customer posting to Twitter, Facebook or TripAdvisor can easily share bad impressions with a wide group of people.
  • ...8 more annotations...
  • automated check-in was also a plus for hoteliers who wanted to assign additional duties to the front desk staff. “When a guest checks in late at night and the same employee can make sure the check-in goes smoothly and also sell them something to eat,” he said, “the hotel has saved money on staffing, increased its revenue and increased customer satisfaction.”
  • The different check-in methods are meant to provide options for guests, not to supplant any,
  • “Leisure guests here for shopping, dining and culture may want the opportunity to talk with our front desk associates to get some quick recommendations, versus a person here on business who may prefer to check in though the Web or self-check-in kiosk,
  • welcoming, like coming to a friend’s house
  • remove the physical barriers between the guests and the staff
  • hides the technology but uses it to prepare for and personalize each check-in.
  • orientation takes place at the same time as check-in
  • “There’s a lot of preplanning, technology and communications going on behind the scenes, but humans are the most important part of hospitality, so we keep the technology parts hidden
  •  
    This article is giving the reader a look into the new check in procedures being implemented by hotels across the world. This "speedy check-in" allows for guests to by pass the traditional front desk check in and instead opt for check in via kiosks located in the lobby or even checking in before arrival. The automatic check in trend began as a way to relieve guests from having to wait in long lines when arriving at their hotel to check in . The option for speaking with front desk associates is still there but would rather serve as more of concierge, with suggestions on restaurants and questions regarding any leisure activities within the city or hotel itself. Some hotels are also taking the approach of personal greeters who approach the guest upon arrival, making the check in process more like a welcoming into a friends home. Overall I love the idea of being able to bypass hotel lines, especially during holidays when lines tend to get quite long or when arriving to a hotel fairly late in the night. Being able to arrive and head straight to the room allows for smoother check-ins and more efficient use of front desk associates. The personal greeters also provide more of an at home feeling. Guests can feel like they are personally being cared for as opposed to just being another occupied room. 
  •  
    As we move into a technology focused society hotel needs to follow the trend of what travelers want and how to streamline using technology. This article describes how hotels are implimating kiosk in their lobbies to offer their guest a quick and easy way to check-in without having to make the line at the front desk. The hotels goal is to leave the "hotel embassador" and/or front desk for guests that have special requests or questions about their stay. They reference a hotel in Boston that has taken the electronic checkin a step further. They email the guests prior to arriving at the hotel two codes. The first code is to be used at the front door to enter the hotel, and the second code to enter into their hotel room keypad. They interviewed President and General Manager of NCR Corporation's travel business about these types of services. He stated that they offer travelers the same speed and quick services as ATM machines at banks or kiosks at the airport for quick checkin. He went on to say that they expect that type of service when traveling. Mr. Craig even touched on how a travelers feedback is even more important due to social media. One bad review can affect the hotel instantly after they tweet, post, etc. In the article they also interviewed Glenn Haussman, editor of the online trade magazine Hotel Interactive. He stated that with the use of the kiosk and express check-in the front desk staff can offer a more personal experience by doing other tasks. For example they mentioned a late check guest might want a snack or something to relax after a tough flight. By the staff not needing to check them in can go get the guest a coffee, or something to eat; this making the experience feeling more personal. The article states the Hyatt chain has implemented their kiosk in almost all their properties in major cities. They still offer a more traditional check-in as well. They went on to say some chains are using greeters with ipads to check guests in as they ente
Sherine Mattison

How Smart Devices will Change Hospitality Technology | By Les Spielman - 0 views

  • In the hospitality industry, "Near Field Communications" (NFC) now has an even more secure network that assists the utilization of total hotel security, individual room monitoring for the HVAC system, more bedside controls for lights, electronic drapes, monitoring who is at the door, fire and smoke security, excessive electrical usage, all centrally monitored by management and the individual guest, from network controlled smart devices that we all carry. Imagine a typical hotel (which already exists today). Your smart device is already registered with the hotel or hotel chain. You walk into the front door of the hotel and there are sensors by the entrance/exit. You press the hotel's "app" that is on your mobile device, you have now checked into the hotel, without going to the front desk. The hotel's system sends your smart device an arrival confirmation along your new room number. When you reach your room, the app opens the door using NFC. Look ma, no keys needed. The door security device registers your arrival time along with the device's ID info. In the meantime, the HVAC system now sets the temperature of your assigned room to the temperature from your profile. Housekeeping and the concierge are notified.
  •  
    With security now becoming an issue in the hotel industry, especially western hotels that operate in different parts of the world, "NFC (Near Field Communications) now has an even more secure network that assists the utilization of total hotel security." This will be monitored by the guest and management. The smart device has to be registered with the hotel and when the guest walks in and presses the hotel the guest is checked in. An arrival confimation is then sent to the device along with the room number, this app is then used to open the door. The arrival time is registered and the utilities in the room are set based on the guest's profile. "Housekeeping and the concierge are notified."
bdolman

3 Reasons Why Hotel Email Marketing is Essential - 0 views

  • Generating an estimated £30 for every £1 spent and conversion rates three times higher than social media, email marketing is the channel that delivers the highest ROI—whatever industry you’re in.
  • Email marketing offers you the unique opportunity to personalise your guest service and extend your brand through one-to-one marketing campaigns. Effective hotel email marketing starts the minute a guest has booked and nurtures your relationship with them long after their stay. It’s a chance for you to build rapport with your guests—which translates into positive reviews and repeat customers.
  • Pre-arrival emails also present another opportunity: to increase your incremental revenue through upselling and cross-selling.
  • ...5 more annotations...
  • Every email you send is an opportunity to promote your social media channels and encourage guests to interact with them
  • You can start with the pre-arrival email. Ask guests to follow you and give you a “Like” on Facebook in exchange for a special offer from your hotel. It’s a simple and cost-effective way to use email marketing to grow your hotel’s audience online. And not only does your social media reach now include this person and their followers, you’ve also given your guest another reason to look forward to their stay.
  • An estimated 77% of consumers prefer to receive marketing messages through email campaigns. So there’s your chance to collect valuable feedback for your hotel—with post-stay email marketing.
  • Sending emails to your customers after they’ve checked out does more than help you discover what they thought about their experience. These emails are also a chance for you to thank your guests for staying with you and invite them to subscribe to your loyalty programs. They’re a chance for you to build on the guest-hotelier rapport you established with your pre-arrival email. And when guests subscribe to your mailing list, you can reach out to them in the future with special deals and exclusive offers.
  • If guests enjoyed their stay, you can also use this email to remind them about your social media channels and encourage them to share their experience online. If, on the other hand, they had a bad stay, sending them an email opens the door for you to mend the relationship and offer a win-back incentive. Both types of exchanges create loyal guests, which can lead to repeat business and referrals.
  •  
    This blog post talks about how you can effectively reach your customer base through the use of email marketing, pre and post arrival. One of the benefits is being able to build guest rapport by creating a relationship through this channel. Sending them a few offers prior to arrival or a unique message to follow your twitter page creates this positive relationship and vibe about your brand. This leads to getting a farther reach on your online presence via social media and what not. This is a cost effective marketing channel that leads to more followers, more likes, and more brand awareness. Lastly, you can discover great guest feedback by sending post stay e-mail marketing. It has been reported that the majority prefer to receive a guest feedback e-mail rather than being stopped while they are checking out. This also opens the doors to opportunities, by keeping the relationship, creating customer loyalty, and reaching them through email marketing for special deals. The use of email marketing is one of the most cost effective and leads to the greatest ROI. It creates customer loyalty and leads to repeat business.
  •  
    The article titled "3 Reasons Why Email Marketing is Essential for your Hotel" provides interesting points in terms of the impact of email marketing. Building guest rapport, specifically a personalized point of contact, is crucial for the guest to feel that there is a connection, and in turn will become loyal. According to the article, "Effective hotel email marketing starts the minute a guest has booked and nurtures your relationship with them long after their stay. It's a chance for you to build rapport with your guests-which translates into positive reviews and repeat customers". Therefore, how can hotels create a positive guest experience and environment? Email marketing, when used efficiently, such as through pre-arrival emails, will allow guests to feel appreciated and taken care of. In addition to this, email marketing is an excellent opportunity to extend the brand's online presence and receive guest feedback. Thus, email marketing should not be seen only as communication from the hotel to the guest, but a great start to a conversation.
amcqu004

Cloud Computing in the Hospitality Industry | Deloitte US - 0 views

  • Cloud computing in the hospitality industry is transforming the customer experience at all levels of the value chain and turning possible into actual.
  • a welcoming, no-surprises arrival to a speedy and efficient departure,
  • Cloud computing in the hospitality industry is transforming the customer experience at all levels of the value chain and turning possible into actual
  • ...1 more annotation...
  • hotel analytics can create a "frictionless experience" for visitors and delivers greater insights to hospitality organizations.
  •  
    This article is interactive and informative on how cloud computing impacts every stage of the customer hotel experience now a days. As you click on each of the clouds more information is revealed on different ways the cloud can be used and components of it. I like this article because it gives an analysis of the cloud from different perspectives and different usages.
  •  
    Cloud computing is an integral part of hotel bookings, being useful in the pre-arrival, arrival, occupancy, and departure stage. It makes things efficient and more convenient for both hotel guests and staff through hotel analytics and the storing and sharing of data.
Cindy Saunders

Tech Takeover | Blogs | Blogs - 0 views

  • Hotels are investing in new technologies that will simplify and enhance the guest experience while driving business.
  • On the day of arrival, these guests receive an email invitation for online check in and have the option to use their Gold Passport card as their room key. Travelers who choose this option will receive a text or email from the property with their room number, which allows them to bypass the front desk.
  • “The system notifies us when the guest has arrived so we can call and welcome them and ensure that their accommodations meet their needs
  • ...1 more annotation...
  • The days of hiding behind a 50-foot granite front desk and having this barrier between you and your customer—I think that’s evolving and changing pretty quickly,”
  •  
    This is an article that discusses the technology and how it can enhance the customer experience. With this new RFID technology, hotels can understand the movements of their guests (while not being intrusive) and thereby enhance their experience from pre-arrival to post-departure. It becomes a completely customized stay, if the guest chooses to engage with the venue.
Gian Altamirano

New Green Hotel Tech Includes Smart Fireplaces, Lights With Memory || HotelChatter - 0 views

  • at Hotel 1000 in Seattle, they control what gets switched on and off using the system that tells them when a guest comes and goes. When a guest checks in, the heating or cooling kicks in, and when they go out for a while, the air con and other electrical appliances turn down to preset levels.
  • And the conference also talked a lot about putting solar panels on hotel roofs with government subsidies.
  • The system will remember how lights are set and if the fireplace is on and will shut down 20 minutes after the guest leaves and come back to the same setting when guest returns.
  • ...1 more annotation...
  • cost them $8 million
  •  
    With the trend of green hotels and technology growing rapidly in not only our industry but all industries in general, it is important for companies to stay up to date with new innovative green technologies. This article touches upon on hotel in Seattle named Hotel 1000. The hotel has begun implementing new technologies such as memory lights that shut down when guests are out of the room and then turn on to the same levels set when the guest returns. Also being implemented is a system that can switch air on when a guest arrives to the hotel. This controls the amount of time the air is in use as well as prepares the room pre-arrival.  Finally this article discusses the imminent idea of alternative energy solutions for hotels. Many hotels hope to receive government subsidies in order to begin implementing solar panels on their roofs providing more energy while cutting current electricity costs. Installation costs are high but will be offset over time.
Michael Anthony

Reservation Software system by Michael Anthony - 0 views

  • The RDP system is designed for short term and long term reservations for hotel rooms, condominiums, homes, campsites, boat slips, parking places,
  • The system displays availability up to four years in the future, checks the past guest file, and calculates rates and packages, all within
  • is also possible to sell and reserve other additional items that are in time periods shorter than one day using the activity scheduling module
  • ...22 more annotations...
  • Long Term Reservation Features Long term reservations can be created for guests staying between 30 days - 4 years. The long term reservations can calculate monthly rent with the ability to override and pro-rate rent. Each property can define rules for which reservations constitute as long term based on the length of stay or tax status.
  • The system can calculate various additional charges, such as a booking fee, resort fee, gratuity, pet charge, housekeeping fee, etc.  Many customers have used this ability to increase the total revenue.  These charges can be calculated as a flat fee, a percentage of total room charges, or based on the room type or room number.  A sample screen is below:
  • Up to 52 unique seasonal rates are possible for each room type or room number.
  • up to 99 unique components
  • A reservationist only enters the arrival date, departure date, and number of guests.  The system calculates the correct package charge for all possible seasons, unit types, and components
  • Rate plan patterns can be used to offer a free night periodically during the stay, or a discounted rate after a number of days.
  • several customers in the Myrtle Beach area have reservation packages that include golf at over 100 golf courses in the area.  The package includes one round per person per day at any medium quality golf course in the area
    • Michael Anthony
       
      With this system you not only can you tailor a package to specifically meet a guests needs, but you can have all the charges appear one bill with one flat rate. This would eliminate human errors such as double billing, tand he need to have 10 seperate bills. This would also make the night auditors life easier because they would have less charges to track. It would all be on one sheet of paper.
  • Most hotel customers assign a room type during the reservation process, and then assign the room number closer to or at check-in, based on which rooms are clean and available.  However, customers using the owner accounting system often assign the room number during the reservation process.  You can assign room numbers during the reservation process, anytime prior to arrival, or upon arrival.  Guests can also switch rooms after arrival, and the owner accounting module will pay the owner of each unit the correct amount.
    • Michael Anthony
       
      I think this would confuse things.
  • The RDP system guarantees availability of adjoining rooms.  For example, assume there are two rooms with an adjoining door.  The system allows one reservation to hold these two specific rooms.
    • Michael Anthony
       
      This would be good for large families and large groups of business travelers.
  • Sort Rooms by Guest Requests and Best Fit
  • Internet Reservation Module (IRM
  • Internet Reservation Module (IRM)
  • Internet Reservation Module (IRM)
  • Internet Reservation Module (IRM)
  • Internet Reservation Module (IRM)
  • Internet Reservation Module (IRM)
  • Internet Reservation Module (IRM
  • Internet Reservation Module (IRM)
  • a deposit is required to hold the room, the reservationist enters the guest's credit card number, and the system obtains an authorization immediately and automatically.
  • Internet Reservation Module (IRM
  • 50 different reservation reports included with the core system
  • which allows reservationists to determine why a guest did not book a room.  Perhaps the rate was too high or there was not enough conference space.  Proper analysis of denied reservations can lead to changing rates or policies to increase future bookings
    • Michael Anthony
       
      This is a good tool to try and entice the guest to come back for another try.
yoyohad

Hospitality Technology News | Hotel Software News | StayNTouch - 0 views

  •  A 2012 and 2013 finalist for the San Francisco Hotel Council’s Hotel Hero Awards for Innovation  and recipient of AH&LA’s Innovation Technology award last year, Galleria Park Hotel is the latest Commune Hotels & Resorts property to introduce the StayNTouch Mobility Platform.
  • With today’s traveler looking for a more personal, convenient guest experience, Galleria Park Hotel is a step ahead of the curve by providing its guests with the ability to check in and out via their mobile devices (mobile phone or tablet) and receive their room keys via a key dispenser. These options allow the hotel’s guests to experience an expedited arrival process. Guests who choose to take advantage of the service can review reservation details prior to arrival, see available room upgrades and complete their check-in through the PMS-integrated experience.  Checkouts are similarly expedited.  A notification is pushed out to departing guests, allowing them to review bills, request folios via email and request late checkouts.
  • Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience.
  • ...2 more annotations...
  • Enabling guest pre-engagement and mobile guest services via mobile web, no app needed.  Guests receive an email invite to check-in & out via smart phone or desktop.
  • Via any mobile device (iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing.
  •  
    This new technology is very interesting to see for many travelers. When you arrive at a hotel in the late night, the least thing you want to do is standing in line to wait for check in. Or when there is a flight to catch, you don't want to wait in line to check out either. With this phone/ mobilized app, it's possible to do all the front desk work by yourself, save time and energy, and be more controllable of your own free time. 
lalle044

Hilton to invest $500 million in mobile technologies | Hotel Management - 2 views

  • Hilton Worldwide Holdings, Inc. is investing $500 million on the assumption smartphones will increasingly be used by guests to book rooms, check in and unlock doors.
  • igital check-in and room selection will be available at more than 4,000 Hilton Worldwide properties across 11 brands in 80-plus countries via members' Hilton HHonors accounts.
  • "For nearly a century, our guests have counted on us to consistently deliver exceptional experiences around the world, and in today's digitally connected culture, that means providing them with more choice and control over their hotel stay through technology,"
  •  
    Hilton Hotels have invested $500 million on smartphone technology that allows guests to book their stay, check in from their cell phone, pick a room from ones that are available and request additional amenities be delivered to their room upon arrival. The biggest opportunity for guests is the ability to log on the day before their arrival and choose which room they want. They not only choose a type of room but they also choose the location.
pattyjoe10

6 Lesser Known Uses of Beacons in Restaurants | News | Hospitality Magazine (HT) - 1 views

  • allowing customers to order ahead
    • pattyjoe10
       
      Beacons allow customers to order-ahead of time. It attracts a different clientele and allows us to gain others because of a shorter or no waiting time. Like an express line. But they have to make sure the order is left ready by the time customers arrive.
  • consumers today value personalized, contextual mobile engagement, built around their current location, interests and buying preferences.
  • 80% of consumers prefer receiving personalized, context-aware branded content through their mobile app.
  • ...12 more annotations...
  • Therefore, it is highly likely that, merging mobile marketing efforts with iBeacon technology could result in higher click-through, quicker conversion, more sales and greater loyalty.
    • pattyjoe10
       
      Technology has taken a huge toll on society and business now a day. If our business is keeping itself updated with technology, could mean we are at the top of our game. 
  • Q app
  • busy a restaurant is at a particular time
  • real-time information
    • pattyjoe10
       
      Beacons also allow customers to know exactly how much people are at that exact time at the restaurant or business, and thus waiting time, if any.
  • not overwhelm users with notifications
  • deep understanding of the value offered to customers and deliver it in the best way possible.
    • pattyjoe10
       
      I believe this is one of the most challenging for businesses. Customers (as myself) hate when we get attacked by too much notifications.  If it were useful in anyway or if it called my attention every now and then, buy companies apparently don't pay attention to how customers may feel.  It is very important to use the access wisely and give out information customers really want. Offer what they are looking for, by personalizing.
  • delivering personalized deals and messages
    • pattyjoe10
       
      Attract customers by promoting events or special offers. People like a place they can see as happy and fun. Also, who doesn't like discounts.
  • prevent boredom
  • offer customized discounts for first-time customers, encouraging them to come back often
    • pattyjoe10
       
      I believe this is one of the best efforts to retain and gain customers. Reward the customer who passes by every now and then, with personalized dishes; and reward  first time customers by attracting them with discounts specifically for them.
  • deliver custom menus to valued customers based on previous orders and visit history
  • awarding crawlers
  • ollect massive amounts of untapped data
    • pattyjoe10
       
      Another must. Keep track of everything to better improve employee wages and specifics of customers that are out-and-about.
  •  
    Technology has taken a huge toll on society and business now a day. If our business is keeping itself updated with technology, could mean we are at the top of our game. This article briefly  demonstrates how Beacons can help improve your business by providing how, when and where are customers behaving. For example, Beacons allow customers to order-ahead of time. It attracts a different clientele and allows us to gain others because of a shorter or no waiting time. Like an express line. But  it may become a challenge if the business doesn't know how to ensure a time-effective preparation before customers arrive. Beacons also allow customers to know exactly how much people are at that exact time at the restaurant or business, and thus waiting time, if any. Another advantage would be "push-customized notifications". I believe this is one of the most challenging for businesses. Customers (as myself) hate when we get attacked by too much notifications.  If it were useful in any way or if it called my attention every now and then, but companies apparently don't pay attention to how customers may feel.  It is very important to use the access wisely and give out information customers really want. Offer what they are looking for, by personalizing. It also helps to attract customers by promoting events or special offers and notifying via beacons. People like a place they can see as happy and fun. Also, who doesn't like discounts? A fifth advantage, and as I believe to be one of the best ways to retain and gain customers, is to reward the customer who passes by every now and then, with personalized dishes, and reward first time customers by attracting them with discounts specifically for them. And finally, another must consider, is that beacons help keep track of everything (all happening at a specific given time) to better improve employee wages and specifics of customers that are out-and-about.
  •  
    Technology has taken a huge toll on society and business now a day. If our business is keeping itself updated with technology, could mean we are at the top of our game. This article briefly demonstrates how Beacons can help improve your business by providing how, when and where are customers behaving. For example, Beacons allow customers to order-ahead of time. It attracts a different clientele and allows us to gain others because of a shorter or no waiting time. Like an express line. But it may become a challenge if the business doesn't know how to ensure a time-effective preparation before customers arrive. Beacons also allow customers to know exactly how much people are at that exact time at the restaurant or business, and thus waiting time, if any. Another advantage would be "push-customized notifications". I believe this is one of the most challenging for businesses. Customers (as myself) hate when we get attacked by too much notifications. If it were useful in any way or if it called my attention every now and then, but companies apparently don't pay attention to how customers may feel. It is very important to use the access wisely and give out information customers really want. Offer what they are looking for, by personalizing. It also helps to attract customers by promoting events or special offers and notifying via beacons. People like a place they can see as happy and fun. Also, who doesn't like discounts? A fifth advantage, and as I believe to be one of the best ways to retain and gain customers, is to reward the customer who passes by every now and then, with personalized dishes, and reward first time customers by attracting them with discounts specifically for them. And finally, another must consider, is that beacons help keep track of everything (all happening at a specific given time) to better improve employee wages and specifics of customers that are out-and-about.
  •  
    Creative and a bit scary application of existing technologies. Much like Facebook Messenger, when do we cross the line between convenience and forfeiture of privacy? As part of the industry, the responsibility falls to us to manage the line in favor of our guests. They will know when it has become too much, and we will know very soon after when business evaporates. Provide friendly, targeted service without being too invasive. Remembering orders and having them ready on time is fine. Sending a pop-up message every time the guest passes by in a cab may be a bit much. Consider how many Starbucks messages you could receive in any major metropolitan area. Without proper care, we could be giving a whole new meaning to the word Spam.
annastone

http://www.hospitalitynet.org/news/4060662.html - 13 views

Six technology trends revolutionizing the hospitality industry include but are not limited to SaaS, Mobility, Social, Personalized Systems, Integration, and Globalization. McIndoe points out that i...

technology hospitality tourism

jmelilli

HNN - Hoteliers use tech to communicate with guests pre-stay - 0 views

  • Hoteliers are leveraging technology to connect with guests before they even arrive on-property, leading to an enhanced guest experience and, in some cases, a boost to the bottom line.
  • The technology connects to the PMS and allows the team to communicate with guests and offer ancillary services that could help drive revenue.
  • Every guest whose contact data is recorded in the system will receive a standard pre-arrival email containing information about the weather or events going on in the city, he said. The email might also include an offer to make a reservation at the in-house restaurant, creating an opportunity to drive ancillary revenue.
  • ...3 more annotations...
  • While that initial email goes out to everyone in the database, Sauceda said the tool gives the ability to segment guests and target information.
  • “We can click a box and send the email only to wine-lover guests. We can customize it,” Sauceda said.
  • Sauceda said hoteliers have many opportunities to install technology platforms that sometimes it can be difficult to keep up with them all. However, if a hotel is moving down the path of installing new technology, he said leaders need to really vet their partner vendors.
  •  
    In this article marketing software that hotel's can use to send pre-arrival emails to guests is discussed. This type of contact allows hotels to increase revenue by offering additional services or upgrades as well as create detailed profiles about their guests. These profiles can be used to further segment and advertise as well as just improve the guest experience. 
lkastwood

The importance of a Property Management System in the Hotel industry - Preno HQ - 0 views

  • The right property management system (PMS) is a key factor in hotel success. Having a system that makes frontdesk workflows easy, will create a seamless guest experience. With the abundance of new technology in the property management systems industry, there is no time like the present to upgrade your PMS.
  • Having streamlined and easy check in and checkout processes is important for both the guest experience and hotel efficiency. A property management system will help you perform these tasks with ease, increasing productivity and delivering that exceptional guest experience.
  • A PMS that connects to a channel manager means all your availability is constantly being updated. This means no double bookings, saving you and your team time by eliminating double bookings.
  • ...1 more annotation...
  • The guest experience is such an important aspect of your accommodation, and is the key to returning guests. Using a streamlined and intuitive PMS will save you time on your day-to-day processes.
  •  
    A Property Management System (PMS) is essentially a company's accounting system. In an article written by Preno a Property Management System company they talked about the importance of a Property Management System in the Hotel industry. The right property management system plays a key role in the success of a hotel. The right PMS is not only good from an accounting stand point, but also for building the guest experience. The article covered 5 benefits of having the right PMS in your hotel. First, guest's first impression Preno states "having a system that makes front desk workflows easy, will create a seamless guest experience". How frustrating would it be to finally getting to your hotel after hours of traveling only to have the person at the front desk unable to find your reservation in their system? This would definitely paint a bad picture for the guest; however, it would be a much better feeling if upon your arrival your information is already printed and your guest preferences are already noted and your room keys already printed. Secondly, streamlined check-in and check-out. This is important because the hotel industry has made the process so easy by making applications available for your phone or ipads in the rooms or hotel lobby. Third, clear communication. "Having clear lines of communication between all departments of your property and with the guest is integral to a successful accommodation." This is very important especially between house keeping and front desk. Having an effective PMS allows house keeping to clearly communicate what rooms are clean and available for check-in and upon check-out the front desk is able to change that room status allowing house keeping to see the room is ready to be clean. This also work well for room service and room repairs. Fourth, and one of the most important is no double booking. With clear communication from each department the system will be constantly updating, this saves the hotel time and decrease or eli
Ted Rood

Maestro Launches the New Face of Hotel Operations; Mobilizes Staff with Xpress iPad Che... - 1 views

  • Maestro iPad Xpress Check-In app
  • Xpress Check-In app lets properties use iPads and other tablet devices for personalized mobile check-in and check-out services
  • enables staff to perform all the system check-in and -out functions of a wired front desk terminal anywhere a wireless signal is available.
  • ...17 more annotations...
  • supercharge guest service and optimize revenue and productivity
  • encode magstripe and RFID room keys from the iPad
  • group conference check-in
  • Credit card paymen
  • NORTHWIND is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort hotel software technology
  • Xpress Check-In is ideal for processing large groups quickly and conveniently to keep the lobby operating smoothly.
  • Entire tour groups may also be registered, their credit cards processed, and keys encoded
  • and distributed while still on their bus for greater convenience.
  • unique services that drive revenue and increase productivity;
  • Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels,
  • Curbside or lobby wireless check-in and check-out
  • With the portability, large screen and long battery life of the iPad, it is suited very well for the round-the-clock hotel industry. The Maestro Xpress iPad solution
  • Personalized upsell and room-change capability with real-time availability access
  • Remote
  • and room blocking
  • Xpress Check-In registers entire groups from meeting rooms and conference spaces Maestro
  • We worked with IJWS to create our iPad Xpress Check-In app that integrates with Maestro PMS to register guests in the lobby or curbside for the ultimate in personalized service and upsell capabilit
  •  
    This article discuss how both new software and hardware is being utilized in the hospitality industry to expedite the process of guests checking in and out of hotels. The article is about NORTHWIND, a company well known for having developed "Maestro" a property management software suite that enables hotels, resorts, and multi-property organizations to manage their facilities. Specifically the article mentions how NORTHWIND is introducing "Xpress Check-In" an tablet specific software that will increase the speed and ease with which guests are able to enter and exit the hotel. This goes to show how the company is keeping abreast with the recent and growing trend of portable tablet/touch screen hardware devices. This software and hardware combination enables desk agents to operate away from their desk allowing for more intimate and personalized service with guests. I think the most unique and amazing feature of this system is that it will allow hotel agents to check in and process large groups such as conference attendees quickly and efficiently. The "Maestro Xpress Check-In" system can not only check guests in, but also encode their room key card, as well as process credit card transactions and capture their signature. All of these things can be completed even before conference attendees disembark from the bus and enter the hotel. I believe that hotels who choose to invest and employ technologies like this will distinguish themselves from other establishments because their service will be much better and smoother, both for guests and the hotel. These unique services will also be key in driving revenue and increasing productivity. NORTHWIND is well recognized in the hospitality industry for providing real-time technology solutions that help users control and manage their business effectively.
  •  
    Maestro, a company specializing in property management and hotel software is launching a new face in property management productivity by introducing the Maestro Ipad Xpress App. With the popularity of tablet computers such as IPads and android platform tablets rising, Northwind has decided to launch a system through Maestro to make the check-in and check-out process in a hotel as simple and efficient as possible. Northwind ultimately hopes that the Xpress check-in app will not only be more efficient for guests but also optimize revenue and productivity in the hotel. The new app allows guests to complete the check-in and check-out process anywhere a wireless signal is available. Lets say for example, a large group of employees are attending an out of state conference and when they arrive at the hotel, there are over fifty of them that have to go through the check-in process. With the Xpress check-in app, these individuals could check in on their way to the hotel and by the time they get there they will save time and effort by not having to wait in line and go through the entire check in process one by one. For this reason the Maestro Xpress Check-In App is perfect for handling large groups of people arriving at the same time. The Xpress app creates a more personalized service for the customer making the entire check-in and check-out process much more convenient for the guest and productive for the hotel. 
cborregomarsh

Cloud Computing Continues to Transform Hospitality - RTInsights - 1 views

  • Just like databases in the early 90s allowed hotels to manage large numbers of reservations and requests efficiently, cloud solutions offer the chance to remove common frustrations and frictions across the entire ecosystem.
  • Reduce cost: Cloud services allow hospitality industries to pay only for the services they need. Cloud computing also puts smart building management into reality, as well as facilitating projects and maintenance.
  • Improve experiences: Cloud services also provide flexibility in services by allowing staff to operate from anywhere, as an example. Guests also receive the same flexibility to manage their needs from anywhere.
  • ...46 more annotations...
  • Build responsive infrastructure:
  • Cloud Security
  • Cloud reliability The hospitality industry wants to know that they aren’t adopting another solution that will prove obsolete in just a few years.
  • Even if it’s no fault of the establishment, customers will remember frustration reconciling a bill or having to wait a long time for check-in. The cloud adds a layer of protection against minor hiccups in their experience.
  • Personalize guest offers: Captured data offers a wealth of information. Cloud computing helps hoteliers and other hospitality organizations provide customized experiences and responsive, convenient services.
  • Cloud computing can offer a seamless experience to customers while reducing obstacles to service from the staff side.
  • The Airline was able to improve customer service by providing an instant response to various customer requests and reducing wait times.
  • Pre-arrival: Cloud services capture data from the moment guests first interact with the company or service. The hotel, for example, can make a note of what services or rooms the customer looked at and offer suggestions for upgrades.
  • Arrival: When guests arrive, their information is saved and ready for each member of staff. This offers personalization right from the beginning.
  • The stay: Knowledge of previous stays provides insight into customer preferences. A hotel may address mistakes right from the beginning or identify missed opportunities. Personalization continues with upsell offers that happen as the customer continues to interact with the business.
  • Departure: Not only does the cloud enable a frictionless checkout experience with no surprises, but it can also follow up afterward to continue to nurture relationships and reward loyalty.
  • Preparation: Following guest stays, businesses can enable targeted follow-up. Cloud computing can also handle things like predictive maintenance to reduce downtime, especially during peak seasons.
  • The Hilton made use of cloud computing to monitor all locks within its properties.
  • It’s only one instance of the Hilton’s shift to cloud computing. It has digitized rooms and created a type of mission control for everything from entertainment to ordering room service.
  • Cloud services can offer the full security expertise with automatic updates that the hospitality industry needs to keep information secure.
  • The cloud provides a real end-to-end solution for hospitality that brings back the excitement of travel. In an industry facing stiff competition, this type of solution could be a differentiator for success.
  • Companies can choose a provider familiar with the nuances required for hospitality excellence and reap the benefits of an end-to-end experience.
  • Cloud services allow hospitality industries to pay only for the services they need.
  • Cloud services also provide flexibility in services by allowing staff to operate from anywhere
  • Moving to cloud operations also allows the hospitality industry to scale.
  • In that case, cloud services allow a smooth transition with a central line of communication.
  • Cloud computing helps hoteliers and other hospitality organizations provide customized experiences and responsive, convenient services.
  • cloud solutions offer the chance to remove common frustrations and frictions across the entire ecosystem.
  • rigidity causes issues in connectivity and service. When the internet goes out, or a system goes down, operations cease.
  • Staff can work from anywhere, change devices if necessary, and mitigate the risk of lost or unsecured information.
  • The Hilton’s Room Lock Problem
  • The American Airlines Integration Challenge
  • The space continues to evolve, offering new ways to ingest, process, and protect customer data. And it’s this free flow of data that will allow the hospitality industry to move into the new era of the industry.
  • Use of cloud computing in hospitality continues to evolve, offering ne
  • w ways to ingest, process, and protect customer data.
  • cloud solutions offer the chance to remove common frustrations and frictions across the entire ecosystem.
  • Cloud services also provide flexibility
  • Cloud services allow hospitality industries to pay only for the services they need.
  • operate from anywhere,
  • cloud services allow a smooth transition with a central line of communication.
  • provide customized experiences
  • Staff can work from anywhere
  • he cloud adds a layer of protection against minor hiccups in their experience.
  • security is built-in.
  • Cloud computing can offer a seamless experience to customers while reducing obstacles to service from the staff side.
  • personalization right from the beginning.
  • address mistakes right from the beginning or identify missed opportunities. Personalization continues with upsell
  • handle things like predictive maintenance to reduce downtime
  • this type of solution could be a differentiator for success.
  • It has digitized rooms and created a type of mission control for everything from entertainment to ordering room service.
  • reducing wait times.
  •  
    Cloud computing has come a long way. The hospitality industry is quickly incorporating cloud computing services for guest satisfaction and productivity of employees. The article shares several real life examples where cloud computing were beneficial.
  • ...2 more comments...
  •  
    As we know, cloud computing is becoming the new norm and is the future for technology but is also transforming the hospitality and tourism industry. Cloud computing allows the hospitality industry to improve travel experiences, provide personalized offers, and also helps the industry reduce cost. With so many advantages, there are some cons of cloud computing that may pose as an issue such as the security and reliability that comes with using cloud computing. However, the pros outweigh the cons and if cloud services can overcome those barriers, the hospitality industry will reach new heights not seen in previous years. With the implementation of cloud computing in the hospitality industry, it will provide a travel experience like no other from start to finish, literally.
  •  
    This article discusses the impact that the integration of cloud computing has had on the operations and growth of the hospitality industry as a whole. Companies are optimizing their usage to help them carry out daily tasks while using data and sharing to provide the best guest experience possible. The article also goes into detail regarding the steps being taken by companies to prevent data theft and downtimes. One aspect of the post that I found to be extremely interesting was how it walked me through the integration of cloud computing in every step of guests' stay from pre-arrival to departure.
  •  
    Cloud computing is the future whether businesses want it to be or not. With the growth of technology, we need to embrace one tool that is become very developed, cloud computing. It gives more efficiency to businesses who need to know more about their clientele and also can provide information and data that humans could never do. It gives a more personalized experience to each guest while organizing data much faster than on a excel sheet that stuff have to manually update. It improves experience and reduced cost for business as well. It allows information to be reached anywhere and business can be taken home or traveled with. It brings a new level of security to businesses and customers and allows more flexibility in service in the hospitality industry.
  •  
    Cloud computing transforms hospitality by a offering seamless experience to customers while reducing obstacles to service from the staff side. It also offers individualized, quick solutions in an industry that is highly competitive.
mmart802

Contactless Check-in for Hotels: Here's What You Need to Know - 0 views

  •  Recent surveys have found that contactless check-in and a touchless journey can help guests feel more comfortable staying in a hotel, with 26% of consumers indicating they want digital room keys and 35% asking for contactless payment options. 
  •  For check-in to be truly contactless, your hotel needs to factor in each step of a guest’s arrival and anticipate the points at which human contact can be prevented or replaced with technology.
  • Mobile check-in solutions help hotels gather customer insights about their guests: learn what their preferences are with a pre-arrival questionnaire, and see which offers and amenities a guest chooses to learn about before their stay.
  •  
    The lodging industry has been implementing contact-free check-in way before the pandemic started. Hotel companies saw that as a solution for the long lines at the front desk and the time wasted signing required documents before receiving your key. Contactless check-in has been proven to be more effective and favorable by many travelers. Guests can now check-in through their phones and even have a digital key to unlock their room. Check-in applications will allow you to learn about the guests' interests in your amenities/ outside attractions which can help companies better the experience for the next time that guests books with them. As these contactless check-in apps are implemented into more hotels, it is best to inform the guests of the process atleast a day before their arrival. Since some might not be familiar with the idea, the companies should guide them on how to check-in through their phone and how to access their key. The more that guests will adapt to doing this, the more that they (and your employees) will be happy.
jordynmiddleton

Bear Robotics Debuts Hospitality Robot Designed for Multistory Hotel & Office Buildings - 0 views

  • Bear Robotics unveiled a new bot targeted at multi-floor commercial and residential spaces
  • Called Servi Lift, the new robot incorporates several firsts for a Bear product, including an interactive touch screen, security doors, a large video display screen for advertising, and mobile app integration
    • jordynmiddleton
       
      The large screen designed for advertising could be a great revenue stream to offset the cost of purchasing the robot. This is also a great way to self promote the business without the need of having a person involved.
  • the Lift is designed to navigate through office building community “gates” and call and operate elevators
    • jordynmiddleton
       
      This makes the use of this machine more attractive. Depending on the size of the hotel, multiple machines would be needed, however, they don't have to be stuck on one floor. A company could purchase 5 or 10 and they could service all floors within the hotel.
  • ...2 more annotations...
  • The Lift also features an automatic charging station to dock between deliveries.
    • jordynmiddleton
       
      This prevents usage down time or the device dying mid-service and needing to be lugged back to a charging station.
  • The Lift also has a number of consumer interaction features, including app integration, the ability to notify customers they’ve arrived via phone call, and an on-robot touch screen where consumers can enter security passcodes to access their deliveries.
    • jordynmiddleton
       
      The ability to call guests keeps everyone notified of its arrival. It will also keep items/info secure based on its passcode access. This could become a problem if too many passcodes are stored unless they are autogenerated per delivery.
  •  
    The article discusses a new robot that is designed to access multiple stories, allowing it to serve more than just one area. It highlights its capabilities such as an "interactive touch screen, security doors, large video display screen for advertising, and mobile app integration." It proves it self to not only be advanced technologically, it could be a great revenue stream with its available advertising space. The robot delivering to the wrong room is also not an issue as it will call/notify the receiver of its arrival along with the items being locked via passcode access.
xwang023

Why trust the Cloud to manage your hospitality business? - 0 views

  • revenue-maximization
  • Hotel management solutions offered on the Cloud are often referred to as PMS (property management system) or HMS (hotel management system). Whatever might be the nomenclature, the benefits of using a web-enabled solution on the Cloud remain largely the same. This includes the ease-of-use, scope for customization and assurance of any-time, anywhere availability.
  • When the Cloud first arrived, data security-related concerns were prominent. What many people don’t realize is that these apprehensions were quickly dissolved.
  • ...3 more annotations...
  • survival or safety of a Cloud-based data management system can be eliminated if you understand the dynamics of Cloud computing.From handling data management in Fortune 500 companies to driving millions of transactions across business process outsourcing companies, the Cloud is literally, everywhere.
  • This is just a form of temporary glitch that is as common as struggling with a slower broadband connection or power outage for a few minutes. This doesn’t compromise the security of your data in any way!
  • Hotel owners have realized that investing in new IT infrastructure or manpower just isn’t practical. A better solution lies in using an on-demand, flexible solution, i.e. a web-based hotel management system.
  •  
    In this article we could check lots pros of the cloud PMS.This includes the ease-of-use, scope for customization and assurance of any-time, anywhere availability.When the Cloud first arrived, data security-related concerns were prominent. This is why computing solutions offered on the Cloud have risen as a dynamic solution for businesses handling the most sensitive kind of data, including financial/banking institutions and workplaces handling large volumes of personal information.Hotel owners have realized that investing in new IT infrastructure or manpower just isn't practical. This helps to raise the recall value of hotels and provides them with the most influential form of marketing recommendations from happier, more contented customers
Caroline Hardenbergh

Future Travel Experience - Airport Check In, Baggage, Security, Immigration, Boarding, ... - 1 views

  •  
    I am adding a travel site rather than a travel article. The Future Travel Experience site provides news of technological innovations for travelers world wide. Every travel consideration is covered, including Self service, Baggage Handling, Facilitation & Security, Mobile Technology, Boarding & Gates, Immigration, Arrivals, and Technology. The index page lists all these on the menu at the top, as well as displayed below as separate "file folders" which show the most recent article for each subject. This website has a wealth of up-to-date information regarding world wide travel technologies in place and how such innovations enhance and simplify the passenger experience. The information is even relevant to would-be travelers by explaining available options for booking travel arrangements, and assisting them when they arrive at their destination. The site describes such options as being able to order food delivered to the gate that is properly packaged according to airline requirements (B4 YOU BOARD). Other articles describe self-boarding, curbside lounge access, and sleeping pods for layovers. This is not only a extremely informative website for world travelers, but also is a forerunner in media that provides exclusive international travel related topics and information. Any site visitor can browse the articles and gain a greater understanding of the technological capabilities, and the issues present in the world market. The site is connected to Facebook, and LinkedIn, and has ongoing Twitter updates right up front. FTE is an interactive site which fully communicates travel considerations worldwide and provides comprehensive information regarding technological systems available for travelers so that they can know what is being offered, where ever they are going, and how to utilize it to their benefit.
Deborah Fromer

Philippines lags behind ASEAN neighbors in competitiveness as a tourist destination | B... - 0 views

  • THE PHILIPPINES is lagging behind most of its neighbors in Southeast Asia in terms of its competitiveness as a tourism destination, a recent report by the World Economic Forum (WEF) showed, citing insufficiencies especially when it comes to business environment and infrastructure.
  • Based on the Association of Southeast Asian Nations (ASEAN) "Travel and Tourism Competitiveness Report 2012," the Philippines ranks seventh out of the eight ASEAN member countries included in the report.
  • The country
  • ...6 more annotations...
  • trailed behind Singapore, Malaysia, Thailand, Brunei, Indonesia and Vietnam.
  • In ranking the countries, WEF used three subindices that include several categories.
  • In the second subindex of business environment and infrastructure, the categories are air and ground transport infrastructures; information and communication technology infrastructure; and price competitiveness.
  • The Philippines lagged behind the most in the second subindex.
  • It was, however, offset by the ratings the Philippines got for the other categories in that subindex, which ranged from 2.5 to 2.8.
  • Tourism Secretary Ramon R. Jimenez, Jr. said "the figures are not consistent with the continuous growth (average of 16%) of foreign tourist arrivals." "Be that as it may, we are determined to improve country competitiveness in all aspects," he said in a text message yesterday. -- A. E. Barrameda
  •  
    The World Economic Forum (WEF) has indicated that the Philippines is lagging behind in tourism travel due the lack of business environment and infrastructure. There were four millions visitors in 2011 to the Philippines; but based on a Travel and Tourism Competitiveness Report in 2012, by the Association of Southeast Asian Nations (ASEAN) the Philippines is behind in tourism and one of the reasons is the information and communication infrastructure. It is behind countries like Malaysia and Indonesia ranking very low. The Tourism Secretary Ramon R. Jimenez, Jr. indicated, by text, that the figures don't match the growing tourist arrivals and they will improve their countries' competitiveness in all areas.
  •  
    This is interesting since this country is very familiar with the English language, something Americans prefer when traveling, and the travel by Philippine Americans back to the Philippines is frequent for business purposes, but it seems that helping to build a better communication infrastructure is not on the top of there business agendas.
1 - 20 of 241 Next › Last »
Showing 20 items per page