Contents contributed and discussions participated by mmart802 - Hospitality Technology

Fine Dining Takes a la Carte Approach to Tech | PYMNTS.com - 0 views

www.pymnts.com/...rte-approach-to-tableside-tech

Technology hospitality business tech

shared by mmart802 on 13 Jul 22 - No Cached

even in high-end restaurants, speeding up the service gives an impression of better service
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“It’s always been important at the mid-scale, fast-casual places, but traditionally people wanted to sit down for a long time at higher end places,” he said, “and they don’t anymore.”
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focusing on driving as many sales as possible versus providing the best possible experience for dine-in customers.
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fine dining restaurants are challenged to strike a difficult balance between hospitality and technology
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Expert Shares 5 Consumer Trends That Hotel Marketing Cannot Ignore - 0 views

www.costar.com/...-hotel-marketing-cannot-ignore

shared by mmart802 on 30 Jun 22 - No Cached

He said that layer of customer preference should be baked into decisions on tech adoption.
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things that seem more new and novel feel more luxurious to consumers
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guests are particularly apt to recoil at the sight of what they believe are hidden fees, like resort or parking fees
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Wow, it's not just work from home. I can work from resorts. I can work from The Caribbean,'
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mmart802 on 30 Jun 22

As technology advances and people start to change how they travel, the hotel industry must not shy away from these changes. This article talks about consumer trends that hotels should be implementing onto their properties. Guests are beginning to find places that will allow them to relax but focus on their work. They also want to be assisted immediately, whether from a human being or a kiosk. They want to stay someplace they can brag about to others, which helps your company. They want to do business with a company that are honest with them about any policies or fees included with their stay. Lastly, guests are accepting the change of having things on a digital scale.

<div class="cArrow"> </div><div class="cContentInner">As technology advances and people start to change how they travel, the hotel industry must not shy away from these changes. This article talks about consumer trends that hotels should be implementing onto their properties. Guests are beginning to find places that will allow them to relax but focus on their work. They also want to be assisted immediately, whether from a human being or a kiosk. They want to stay someplace they can brag about to others, which helps your company. They want to do business with a company that are honest with them about any policies or fees included with their stay. Lastly, guests are accepting the change of having things on a digital scale.</div>

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Contactless Check-in for Hotels: Here's What You Need to Know - 0 views

hoteltechreport.com/...contactless-check-in

shared by mmart802 on 21 Jun 22 - No Cached

 Recent surveys have found that contactless check-in and a touchless journey can help guests feel more comfortable staying in a hotel, with 26% of consumers indicating they want digital room keys and 35% asking for contactless payment options. 
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 For check-in to be truly contactless, your hotel needs to factor in each step of a guest’s arrival and anticipate the points at which human contact can be prevented or replaced with technology.
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Mobile check-in solutions help hotels gather customer insights about their guests: learn what their preferences are with a pre-arrival questionnaire, and see which offers and amenities a guest chooses to learn about before their stay.
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mmart802 on 21 Jun 22

The lodging industry has been implementing contact-free check-in way before the pandemic started. Hotel companies saw that as a solution for the long lines at the front desk and the time wasted signing required documents before receiving your key. Contactless check-in has been proven to be more effective and favorable by many travelers. Guests can now check-in through their phones and even have a digital key to unlock their room. Check-in applications will allow you to learn about the guests' interests in your amenities/ outside attractions which can help companies better the experience for the next time that guests books with them. As these contactless check-in apps are implemented into more hotels, it is best to inform the guests of the process atleast a day before their arrival. Since some might not be familiar with the idea, the companies should guide them on how to check-in through their phone and how to access their key. The more that guests will adapt to doing this, the more that they (and your employees) will be happy.

<div class="cArrow"> </div><div class="cContentInner">The lodging industry has been implementing contact-free check-in way before the pandemic started. Hotel companies saw that as a solution for the long lines at the front desk and the time wasted signing required documents before receiving your key. Contactless check-in has been proven to be more effective and favorable by many travelers. Guests can now check-in through their phones and even have a digital key to unlock their room. Check-in applications will allow you to learn about the guests' interests in your amenities/ outside attractions which can help companies better the experience for the next time that guests books with them. As these contactless check-in apps are implemented into more hotels, it is best to inform the guests of the process atleast a day before their arrival. Since some might not be familiar with the idea, the companies should guide them on how to check-in through their phone and how to access their key. The more that guests will adapt to doing this, the more that they (and your employees) will be happy.</div>

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