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Contents contributed and discussions participated by Michael Anthony

Michael Anthony

About Hospitality HR Solutions | Hospitality HR Solutions - 1 views

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    This website and company will provide Hotel owners who are working on a limited budget and can not afford HR personnel. Everything is done online or over the telephone. They also specialize in risk management, employee motivation, Insurance practices,payroll, etc. You are pretty much outsourcing your HR dept to a thrid party. This reduces the expense of the hotel having to pay for entire HR staff, all correspondences can be done either over the internet, telephone, mail ins, or however the employee chooses. The downside of this, is that the employee is never dealing with the same person on a continusis basis so they will be stuck with having to explain everything over and over again. It's like dealing with an insurance company you never get the same person on the phone. This program is meant to benefit the employeer more than the employee which kind of defeats the purpose of HR.
Michael Anthony

It meeting convention/banquet - 0 views

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    Now you can manage and check into convetions/banquets from your living room couch, airport, bed, car, or anywhere that you bring your cell phone. With ONE mobile App that can store up to 12 diff meetings you can manage everything from checking in to managing the guest list, RSVP, layout, slide shows, etc. All from your cell phone, no phone calls necessary, no having to talk to anyone even your own guests. This would save a great deal of time, effort, and energy.
Michael Anthony

Benefits of E-Marketing over Traditional Marketing - 0 views

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    EMarketing is the ability to market your products or services with Internet capabilities. In other words, it includes emailing, websites, follow-up, and every other marketing approach. Through computer/Internet capabilities, small business owners that embrace eMarketing will save themselves hours of time. With eMarketing, business owners can automate nearly all of their business management functions. That means that eMarketing capabilities are taking care of the day-to-day tasks small business owners and their employees would normally be engaged in. eMarekting also has some other benefits. E-marketing eliminates the printing and postage costs of direct mail and is substantially less expensive than other traditional forms of advertising. Customers opt in to receive your news via email. E-marketing is affordable, so you can advertise more often.
Michael Anthony

Resteraunt Proximity Marketing - 1 views

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    There are plenty of services available to the resteraunt service industrty.
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    I like this article a lot it provides resteraunts alike with many different options and plans on proximity marketing. All of these methods are cost effective and very reasonable. This also does not compromise customer service, it just alters it a more quick and efficent manner. An example would be text messaging, pop up ads, facebook, etc.. In today's world and generation everything is on the go and now now now!
Michael Anthony

Keeping hotel locks safe | Hotel Management - 1 views

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    This article discusses the security issues with room keys. These hotel locks will not open with cards that are read as duplicates or duplicatable. The locking mechanism has been specifically designed to alert the front desk and secuirty departments in the event these locks are tampered with. I'm sure at one point or another we have all experimented with our room key and tried to open other doors. A system like this will prevent activity like that.
Michael Anthony

Background - 0 views

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    We invest in early stage, start-ups and turn-around companies in diversified areas including but not limited to: telecommunications, information technology and high-tech sectors regionally and globally. The Company invests in a portfolio of low-to-medium risk businesses, with an emphasis on providing growth capital to emerging companies operating in the telecommunications and information technology sectors.
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    This group is consists of forgein investors mainly from Egypt, the executive group are all from Egypt. The It investment group focuses on investments in telecommunications, information tech, and high tech sectors as well as systems. The fund mgr develops and ID's a strategic developmental plan between the technology and your company, everything gets personalized. In addition to your returns, the company develops a buy out plan as well as feasible exit. In addition, it studies your expertise and enterpernurial managerial skills, tech experience and overall operations. Not only do they design specific investments that fit your criteria and company values but they give you an overal action plan of your company w. an SWOT .
Michael Anthony

Accounting System - 0 views

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    This Microsoft Accounting System gets broken down into profit margins, trackinig key metrics, customer satisfaction, etc. It puts an emphasis on gathering trends, improving results and driving growth. A lot of this is based on statsical anylasis, charts, and diagrams. It has pop windows that would translate the data into plain english. It continuosly mointors your outsourcing vendors for quality staisfaction and rates. You don't have to be a mathematical genius to use this system either. The system will do it for you, as you can see there are many other programs that compliment this one.
Michael Anthony

POS system - 0 views

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    This displays a video that describes just how valuable a reliable POS systems is
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    it can track theft which would eliminate the need for camera installation. You can track your best and worst sellers, promotional items and inventory control. The best part is you can even do this from the privacy of your own home. There are a lot useful photoshots of how the images will be displayed and financial sheets. Interesting!
Michael Anthony

7 Things to Consider When Choosing Guest Management Software - About The Inn - 1 views

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    Our B&B, Brewster House Bed & Breakfast, was recently in a position to re-evaluate its guest management software choice. You would think that the frequent evaluations (and upcoming reviews!) of various systems (we'll call them guest management software, though some call them property management software) would make this an easy thing to do, but it never works out that way.
Michael Anthony

Going Green in Hotel Tech/Solar Energy Measured - 1 views

  • Residential solar systems usually don’t have much interaction with the meter attached to the side of the home.
  • U.S. customers see solar’s payoff as power bill reductions, rather than direct payment for the solar power they generate
  • net-metering-enabled smart meters may suit their purposes, and the utility’s purposes, just fine
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  • grade tally on actual solar power generated is critical
  • companies have promised their customers -- and their investors -- that they’ll keep close track of every dime of power generated, to make sure their complex lease or power-purchase arrangements are paying out properly over time.
  • market Itron is tackling with its cellular-linked solar power meters
  • Sunrun
  • Sunrun,
  • company’s customer website states that its "meters are based on cell phone technology, and while they collect data constantly, they only communicate with [... the company] four times a day, rather than every 15 minutes
  • Sunrun,
  • readings are uploaded onto web portals to show customers just how much money they’re saving with their financed solar system from day to day, along with other data and updates
  • Third-party aggregators also need to be able to connect with individual meters, installed in an unpredictable pattern across different utility service areas,
    • Michael Anthony
       
      This is similar to the way several subdivisions feed into the one server. As we have seen in large officies, travel agencies, point of sale systems, etc
  • Cellular works well for that, while the mesh networking used by the majority of the smart meters deployed in the U.S. to date requires lots of meters in proximity to one another to pass each others’ messages along to central collection points -- a fact that’s led key mesh smart grid players, like Silver Spring Networks, to add more cellular capabilities to their technology
  • 60,000 to 80,000 of these meters were sold last year,
  • communications technology giants like Verizon (NYSE: VZ), AT&T (NYSE: T), Sprint (NYSE: S), Qualcomm (Nasdaq: QCOMM) and others in the United States, along with coequals in Europe and Asia, have been beefing up their smart grid offerings
  • 5.64 per watt in the second quarter, compared to $5.84 per watt for directly owned solar systems -- a first in the industry
Michael Anthony

GDS - 0 views

  •   NFO Plog is a recognized and highly respected research firm that specializes in the travel industry, and has more experience in surveying travel agents than any other research company.
  • travel agents
  • travel agents are increasing … not decreasing … their reliance on GDS systems for hotel information. 
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  • Travel agents are now less likely to use printed hotel directories, direct mail, fax, and the phone to gather information about hotels.
  • Travel agent readership of the promotional text messages continues to have significant influence on hotel choice: 53% of all travel agents who recall GDS advertising report that they made a booking at a hotel at least once in the prior three months due to a GDS ad.
  • ad impressions are sent to 83% of GDS terminals worldwide
  • An advertiser only pays for ads delivered to these terminals.  Situations where an advertiser does not pay for ads would include the following: Terminals at selected agencies that have been turned off to GDS messages by agreement with the GDS to support the agency’s preferential booking programs. A travel agency group has created their own user interface that does not utilize the screen interfaces (with advertising) provided by the GDS. Terminals that are not viewed by a travel agent, but instead are being utilized by a robotic program.  This determination is based on an assessment of the transaction speed that would indicate a programmatic application.  In order to make sure that ad impressions are not wasted, advertising is turned off to these terminals.
  • In 2003, estimates are that travel agents will book $11.5 billion in room revenues compared to total online consumer bookings via the Internet of $7.5 billion.
  • Hotels are seeing a large return on their advertising investment through the GDS.  For a typical reservation worth $200 in rooms revenue (two night stay and $100 ADR), only a 0.5% response from travel agents would create a 10 times return from a GDS advertising campaign. 
  • Still Rely on GDS for Hotel Selection , 83% of GDS Terminals Receive Text Messaging/Advertising
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    GDS and text messaging being used in the travel agency
Michael Anthony

NCR Silver brings breakthrough technology, competitive edge to small businesses | NCR - 2 views

  • NCR Silver comes complete with customer service only an established company like NCR can provide, delivering accessible, affordable, cloud-based technology to small business people who make up the backbone of our economy
    • Michael Anthony
       
      Yes, but what types of customer service is being provided? What are the benefits to the customer of having their customer service?
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    I like the mobile being discussed here, can these be expanded into tracking devices I wonder. I don' t like the rather vague description being provided on there customer service polic. It makes me weary of using the software if I don't see any benefits listed under customer service or troubleshooting. Would someone be there to assist if I was trouble using there system or if goes down. What assurances are provided? Warranty, Insurance, etc. It should be more than just we provide customer service.
Michael Anthony

Heritage Hotels & Resorts Realizes 23% Increase in GDS Revenue Year-to-date with Pegasu... - 1 views

  • global distribution
    • Michael Anthony
       
      I have no idea, why a hotel wouldn't want to focus on global distrubution in the first place. The only reason I can think of would be they don't have enough $
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    Now with Peagsus CRS system any budget constraint property has the opportunity to market globally. Attracting a foregin market would certainly give the hotel an edge over it's local competition especially in a state like New Mexico.
Michael Anthony

Reservation Software system by Michael Anthony - 0 views

  • The RDP system is designed for short term and long term reservations for hotel rooms, condominiums, homes, campsites, boat slips, parking places,
  • The system displays availability up to four years in the future, checks the past guest file, and calculates rates and packages, all within
  • is also possible to sell and reserve other additional items that are in time periods shorter than one day using the activity scheduling module
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  • Long Term Reservation Features Long term reservations can be created for guests staying between 30 days - 4 years. The long term reservations can calculate monthly rent with the ability to override and pro-rate rent. Each property can define rules for which reservations constitute as long term based on the length of stay or tax status.
  • The system can calculate various additional charges, such as a booking fee, resort fee, gratuity, pet charge, housekeeping fee, etc.  Many customers have used this ability to increase the total revenue.  These charges can be calculated as a flat fee, a percentage of total room charges, or based on the room type or room number.  A sample screen is below:
  • Up to 52 unique seasonal rates are possible for each room type or room number.
  • up to 99 unique components
  • A reservationist only enters the arrival date, departure date, and number of guests.  The system calculates the correct package charge for all possible seasons, unit types, and components
  • Rate plan patterns can be used to offer a free night periodically during the stay, or a discounted rate after a number of days.
  • several customers in the Myrtle Beach area have reservation packages that include golf at over 100 golf courses in the area.  The package includes one round per person per day at any medium quality golf course in the area
    • Michael Anthony
       
      With this system you not only can you tailor a package to specifically meet a guests needs, but you can have all the charges appear one bill with one flat rate. This would eliminate human errors such as double billing, tand he need to have 10 seperate bills. This would also make the night auditors life easier because they would have less charges to track. It would all be on one sheet of paper.
  • Most hotel customers assign a room type during the reservation process, and then assign the room number closer to or at check-in, based on which rooms are clean and available.  However, customers using the owner accounting system often assign the room number during the reservation process.  You can assign room numbers during the reservation process, anytime prior to arrival, or upon arrival.  Guests can also switch rooms after arrival, and the owner accounting module will pay the owner of each unit the correct amount.
    • Michael Anthony
       
      I think this would confuse things.
  • The RDP system guarantees availability of adjoining rooms.  For example, assume there are two rooms with an adjoining door.  The system allows one reservation to hold these two specific rooms.
    • Michael Anthony
       
      This would be good for large families and large groups of business travelers.
  • Sort Rooms by Guest Requests and Best Fit
  • Internet Reservation Module (IRM
  • Internet Reservation Module (IRM)
  • Internet Reservation Module (IRM)
  • Internet Reservation Module (IRM)
  • Internet Reservation Module (IRM)
  • Internet Reservation Module (IRM)
  • Internet Reservation Module (IRM
  • Internet Reservation Module (IRM)
  • a deposit is required to hold the room, the reservationist enters the guest's credit card number, and the system obtains an authorization immediately and automatically.
  • Internet Reservation Module (IRM
  • 50 different reservation reports included with the core system
  • which allows reservationists to determine why a guest did not book a room.  Perhaps the rate was too high or there was not enough conference space.  Proper analysis of denied reservations can lead to changing rates or policies to increase future bookings
    • Michael Anthony
       
      This is a good tool to try and entice the guest to come back for another try.
Michael Anthony

Behold the human-free, fully-automated hotel stay | Tnooz - 1 views

  • hotel in Norway has joined all the dots together, creating a completely human-free experience.
  • complete passport registration for overseas guests, select a room and other services through Ariane’s system – a platform
  • use their reference details to carry out a number of processes
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  • customer has booked their stay over the web or call centre
    • Michael Anthony
       
      They still have human interaction if the guest is booking over the phone, so there is technical support available
  • which effectively automate the entire process.
  • Before arrival at the hotel
  • The mobile key version works by emitting a unique ring tone to open the room door
  • Ariane’s system – a platform which is integrated with the hotel or chain’s back-end reservation platform.
  • customer actually arrives at the property they either pick up a keycard from a kiosk in the foyer or can be sent a mobile key system provided by OpenWays
  • mobile app for  its technology in March 2010.
  • can be used elsewhere around the hotel or for in-room services.
    • Michael Anthony
       
      The mobile app sent right to your phone, can unlock your room, allow enterence to pool/fitness center/conference center, etc. It can unlcok most any door all from your phone. You don't have to worry about misplacing your room key.
  • visitors to the Comfort Xpress Hotel in Oslo will soon be able to complete their entire stay without ever speaking to a member of staff
  • covering areas such as restaurant bookings, leisure services including spa treatments as well as activities in the local area which can be booked through the hotel
    • Michael Anthony
       
      Instead of having to wait for the agents at the spa, or restaurant to print you an itemized receipt. They can just scan your mobile app and you will be charged for the services and products.
  • guests can check-out from their mobile device at any time, even once they have left the property, settling outstanding charges via secure payment systems
  • a string of major hotel chains, including Hilton, IHG and Rezidor, to roll out various parts of its technology around the world.
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    This article demonstrates how easy it is to check in and out of your hotel as well use the services that feature at the property. There is no longer a need for room keys or itemized receipts to be printed. All the agents have to do is scan the mobile app and all charges can be seen from your smart phone. Asides from all charges being posted, yourphone will be unlocking most doors including your guest room, spa, and. fitness center. You don't have to worry about misplacing your room key and having to take it out everytime you want to use the elevator or get into your room. This type of technology has been produced in France and has been adopted by Comfort Xpress in Oslo, Norway. I don't think it will be long before the US adopts this policy. All they would have to do is create or purchase the software and hardware from Ariane Systems and Openways or create there own verison. Personally, I would love to be able to use something like this, I always misplace or forget my room key but never my phone. I also don't have to wory about putting change in my pocket and having the room key be defunct. My only question would be how many mobile apps could I have? If I was traveling with a guest or partner, could they get a mobile app as well at no additional costs?
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    Many of the individual elements of the tech-led hotel are in place, but a hotel in Norway has joined all the dots together, creating a completely human-free experience. Combining check-in/out and guest management software from France-based Ariane Systems with room door technology from OpenWays, visitors to the Comfort Xpress Hotel in Oslo will soon be able to complete their entire stay without ever speaking to a member of staff.
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