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Brian Massey

Why The New Google Search Ads Design Is a Subtle Work of Genius | EyeQuant Blog - 0 views

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    If you didn't know, Google has redesigned their search results pages recently. The change is primarily to the portion of the page that contains "sponsored content", or ads.

    The eye-tracking images provided by the folks at EyeQuant are telling.

    The pages now drive more attention to the ads, taking attention away from the free results. Ironically, it also makes the ads more evident, with a bright icon beside each.

    EyeQuant calls this "a Subtle Work of Genius". What do you think?
Brian Massey

Big Data is Good-But Big Testing is Better | Chief Marketer - 0 views

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     @chiefmartec "out of 12,000 experiments that Google ran in 2009, only about 10% of them resulted in adopted changes." You are not Google. But you must realize that in every industry, an online leader is going to emerge, and it will be the company that adopts a testing culture.

    Intuition is no longer your friend. Your intuition cannot comprehend the variety of ways our visitors are coming at us. Data and testing are your friends, or your online audience will continue to abandon you.

    Get excited about testing and taking that leadership role in your marketplace.
Brian Massey

Marketers are Operationally Proficient but Strategically Stalled. | - 0 views

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    My partner is fond of saying that the best judge of your marketing is your accountant. This is relatively easy to do online, to measure your marketing results all the way to revenue. Plus the learnings can be tried in other parts of the marketing portfolio.

    Marketing is always trying to get a seat at the executive table. This report shows why CMOs continue to struggle.
Brian Massey

Conversion Optimization 101: Pricing Tables - Ecommerce - 0 views

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    Bryan Eisenberg is a great teacher and is one of the fathers of conversion science. In this post, he asks his audience to make recommendations on pricing tables, those pages that ostensibly help us to choose the right product for us.

    Here are my suggestions.

    The main purpose of a page like this is "Help me choose." Choice, as it turns out, is a conversion killer, so these pages can be very helpful. This page needs to tell me which is "The best value." A badge would be helpful, probably on the most expensive item.

    The little "signal bars" are unique and may be helpful, but don't really tell me at a glance what I want to know.

    The copy is unhelpful. Instead of "Essential productivity..." how about "Great system for a tight budget." Instead of "Yield better results..." how about "Good value ready for your network." Instead of "2nd Generation Processor..." how about "This system has the power to do heavy number crunching, video editing and graphics."

    There are too many prices here -- four to be exact. I say, pick two: Savings and total price. Crossing out "Starting price" is a proven way to communicate value.

    Finally, put the coupon code near the "Customize & Buy" buttons to give those transactional shoppers an extra push.

    What do you find frustrating about this page?
Brian Massey

3 Ways to Grow Your Email List With Twitter | Social Media Examiner - 0 views

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    In my new book, I talk about the importance of having Marketing Batteries that store visitors attention for you to use over and over. The "Subscriber Battery" is your email list. The "Social Battery" will include your Twitter followers.

    The problem with the Social Battery is that it discharges unreliably compared to the Subscriber Battery. As a result I recommend converting your social networks to email contacts. This charges your Subscriber Battery from your Social Battery.

    Here is a great set of tactics to get more email subscribers from Twitter.
Brian Massey

Cognitive bias cheat sheet - Better Humans - 0 views

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    This is a great summary of the many biases that can harm our interpretation of date, turning information into superstition and mythology. Understand these things about yourself and you'll question your conclusions before they affect your test results.
Brian Massey

Bye, Bye Burger! - Startup Grind - Medium - 0 views

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    While this article discusses the bottom navigation bar for andriod apps, we often test "sticky" headers and footers on mobile websites. We call these kinds of tests "lead tophats" and "sticky shoes".

    Our tests often don't favor the hamburger menu, so we are always looking for alternatives. This sticky shoe approach has the footer navigation change with context. Given the results, such an approach may increase mobile conversion and call rates for your mobile website.
Brian Massey

Review of Popular Design Trends for Interfaces in 2016 - 0 views

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    This is a good overview of design trends from 2016. Not all of these trends are good ideas from a conversion optimization standpoint.

    Scroll Animations, Large Thematic Images, Animated Micrinteractions, and Brutalism are probably hurting conversion rates.

    The author makes a very important point: "this sort of experiment requires thorough research and in many cases the final result comes via several iterations tested and analyzed in terms of usability and visual perception."
Brian Massey

How to Build and Operate a Content Marketing Machine | SEOmoz - 0 views

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    It is a great sign that @SEOMoz included Conversion in their grand plan for Content Marketing. This infograph considers conversion a key component of content marketing, but in my upcoming book on conversion I make content a key part of conversion marketing. Different approaches, same result.

    Enjoy the Infograph.
Brian Massey

Seth Godin Used Kickstarter to Fund His Next Book Raising Over $130,000 - Forbes - 0 views

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    If you want to understand the importance of charging your marketing batteries TODAY, just listen to Seth Godin, who has been building a following for a decade with daily blog posts, books and presentations: "[Kickstarter is] the LAST step, not the first one. I started working on this Kickstarter 9 or 10 years ago. That's the way you maximize your results. Dig your well before you're thirsty."

    Seth was able to raise well over $100,000 to fund his new book using Kickstarter. He didn't set out to do that nine or ten years ago. When you've got a list and have built a relationship with its members, you can invite them to participate in new things as they arise. Start now.
Brian Massey

7 Conversion Lessons Learned From Eye Tracking - 0 views

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    @neilpatel collects some of the most interesting eye-tracking images available and provides seven insights that can help you design your pages and choose images. We have done our own eye-tracking study of business video and you can get the full report now. The report offers similar conclusions for the use of video in a landing page. It includes over 30 minutes of embedded video that you can watch yourself.

    Neil's conclusions include:Be careful you you use [images of] peopleThat people love media (especially on search results pages)That men and women look at images differentlyThat simple images can be more effectiveThe power of the left side of the pageThe power of facesThat people love hand-written notes (my favorite)Enjoy the images he provides.
Brian Massey

No More Guesswork: 5 Website Formats Proven to Get Results | The Daily Egg - 0 views

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    The folks at CrazyEgg have a wonderful summary of the five website formulas found in my book. Read this and you can skip chapters 3 and 4.
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    The folks at CrazyEgg have a wonderful summary of the five website formulas found in my book. Brochure Site Consultative Site Publication Site Online Store Online Service Read this and you can skip chapters 3 and 4.
Brian Massey

Science of Conversion Rate Optimization * Yoast - 1 views

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    @yaost offers some good advice in this article. In particular, there are some testing "elephants in the room" that he points out. These include the fact that the Z score used by testing tools assumes a normal distribution -- a bell curve -- in the data. That is often not the case.

    He also recommends ending tests on week boundaries. If you start a test on Friday and end it on a Tuesday, you may be exaggerating your results as Tuesdays are often bigger conversion days for ecommerce sites.

    This article is just nerdy enough for most marketers, and you're going to have to add some nerdy to your repertoire if you're not already there.
Brian Massey

How Images Become Viral on Google+ | MIT Technology Review - 0 views

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    While we never do tests to achieve social virality, I think we can learn something from how people interact with images on social networks.

    Don't take the results of this report as meaning that you should make the images on your website animated or vertical or eliminated. You may find the exact opposite for more engaged audiences.

    Instead, add this bit of information to your knowledge base when testing social campaigns. You may want to test image orientation, brightness or animation.

    But always test to the bottom line.
Brian Massey

Are You a CRO Junkie? | The Invesp Blog - 0 views

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    Do you get a shot of adrenaline every time you see an uptick in conversions? We do. However, we often find our early excitement tempered when a test turns out to be inconclusive.

    It can be hard to announce to a customer that you didn't find a winner. In fact, it's a discipline here.

    Find out what you can do to keep from getting addicted to good test results.
Brian Massey

Let's Talk About Image Sliders and Conversions | @JeremySaid - 0 views

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    Rotating headers, called "sliders" are losing their favor on landing pages. Ultimately, this is a good thing. But these hedges don't have to be conversion killers.

    In the article's summary of our tests on sliders, we've been able to make rotating hero images work by first testing the order. A large part of the increase in revenue per visit was from putting the most important panels first.

    Notice that the two panels that delivered the best result were offer oriented (Same Day Shipping and Super Saver Shipping). It's possible that we could remove the conceptual panels ("Make a bold outdoor impression" and "Leader in digital mesh banner printing") without impacting the revenue per visit. This would save some load time.
Brian Massey

Olark Live Chat - How Clever Greeters Increase Conversion Rates - 0 views

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    What is the equivalent of a good headline when you're talking about online chat? It's the questions your greeters ask.

    Like headlines, greeter questions provide better results when they are:RelevantSpecificNot cliche, i.e. UnexpectedOften, being relevant and specific is surprising enough to meet the last requirement: unexpected.
Brian Massey

BBC NEWS | Technology | Web users 'getting more selfish' - 0 views

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    This article talks about how visitors to web sites are more results oriented and selfish. Referred by Erin.
Brian Massey

Google SERP Snippet Optimization Tool | @SEOmofo - 0 views

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    Juxtaposition, or "where" something is placed on a Web page has lots to do with "what" you say on that page. I find that I can only develop copy and headings so far before I have to see how they will interact on the page. I have to do a mockup. Well, there is another place that our titles and copy show up, and it is a very competitive context: Search Engine Results Pages (SERPs). So, I was glad to find this handy little tool that let me see what my title, description and URL look like on a Google SERP. Now if only @SEOmofo could add the the page preview feature as well for a complete picture
Brian Massey

9 Tips For Increasing Video Conversions - 0 views

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     @ReelSEO Having just completed my first two videos for my up-coming book, I was grateful to have these nine reminders of what makes video convert.

    It's about time I started investing in video. The research and case studies I've read show that video is a powerhouse conversion tool, in almost all industries, B2B and B2C. Video isn't to boost your ego (although I like putting a little of myself in the footage). It has a job to do. These nine will help you get results.
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