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chinneegyyal

How Technology Continues to Help Improve Sustainability at Events – The Meeting Pool - 0 views

meetingpool.net/prove-sustainability-at-events

technology hospitality

shared by chinneegyyal on 18 Sep 18 - No Cached
  • chinneegyyal on 18 Sep 18
     
    This article is about how they are taking events to go green. Going green is a way to use less paper during conferences, trade shows, and other meetings for events. Going mobile for meetings or presentations is a way to get rid of paper, so using mobile devices, computers and projectors will help go green. For example, green venues. The Mandalay Bay Conference Center in Las Vegas take advantage of ample sunshine through the use of solar panels. This helps produce power for the building, including any event, with a little help from the sun. Virtual conferences and more advanced analytics has also become more popular as in to communicate better and also going green.
Rachel Rodriguez

Hotels get advantage during the Solar Eclipse Event - 0 views

www.hotelnewsresource.com/article96175.html

hospitality hotel

shared by Rachel Rodriguez on 03 Sep 17 - No Cached
  • Rachel Rodriguez on 03 Sep 17
     
    During the recent solar eclipse the hotels located on the path of totality got an increase on their revenue. The greatest increase on the occupancy rate was the night before the event but also the following days. Apparently customers took advantage of this natural event to explore the areas that they were visiting. The most incredible point for me , is that the main part of such event , it lasted less than 2 minutes, which it was the moment of total eclipse. These 2 minutes of total darkness had a geographic path were it could be seem from, therefore, those 2 minutes were the responsible for such a great episode in our industry. Some cities were not prepare for this touristic wave as they are not popular destination in general. Some other cities had a great number of accommodations therefore these ones had great deal of business. Regardless, the number were so scandalous for the average revenue this time of the year "that was enough to lift performance results for the entire country last week." Important to mention as well that most of the hotel were located in non-urban areas which requires a certain type of customer but it did not matter in this case. We need more solar eclipses everybody.
agarc521

Digital Technologies Transforming the Hospitality Industry - Future of work - 6 views

www.futureofwork.com/...rming-the-hospitality-industry

shared by agarc521 on 21 Jan 17 - No Cached
  • Our travel preferences are changing these days. We have started to look out for more casual local experiences - learning about the culture and interacting with local people as part of our vacation (think AirBnB’s success). This is especially true with millennials- who crave authentic and unique experiences as 78 % of millennials prefer to learn something new when travelling. The proliferation of digital consumer hardware and software have also raised the bar. Travelers are now expecting more value and enriched experience from their travel journeys.  
  • The result, a number of companies in the hospitality industry are embracing new technologies to provide value add experiences to keep pace with growing expectations. In this respect, the following key trends are emerging:
  • 1. Personalization by using predictive analytics:
  • ...4 more annotations...
  • 2. Integrating wearable technology and sensors:
  • 3. Providing rich travel related multimedia content:
  • 4. Leveraging social media:
  • 5. Artificial Intelligence:
  • mtorres619 on 21 Jan 17
     
    Traveling is becoming a popular trend. People love to visit new locations around the world and are expecting a high quality level of technology. The more people travel, the higher their expectations become. The new technology trends being offered in the hospitality industry include wearable technology and sensors. Guests are able to check in and have a key-less room entry with an apple watch or something similar. Rooms are equipped with sensors for lights, an app to adjust room temperature as desired, TV voice recognition, digital news papers, and much more. Another important aspect of technology in the hospitality industry is providing rich travel related multimedia content. People like to use apps or websites such as Yelp, Youtube, or trip advisor to offer travelers suggestions and real life user experiences and reviews. Thus, providing such brands a way to create significant relationships with their current and future customers. Hotels encourage their guests to use social media to share their experiences. Yelp and swarm allows people to check-in and be rewarded for visiting the locations, by offering a complimentary cocktail, appetizer, and so on. In addition, Hotels encourage their guests to hashtag their stay. Robots are entering the hospitality industry, from serving foods, carrying luggage, and acting as hotel receptionists. You will be able to find this in the Henn-na Hotel in Japan.
  • sharene25 on 25 Aug 17
     
    Brands can now differentiate themselves from their competitors through the effectiveness of digital technologies such as sensors, robotics and mobile which provide a unique experience for customers. Sandals for example, uses key card sensors to door guest doors and customers are able to control the smart TV programs with an app on their phone. In addition, we uses a predictive system to monitor our rooms forecast as it relates to travel booking per month / year. The article focuses on five common trends: 1. Personalization by using predictive analytics: One example is Kayak, a travel booking site that uses the predictive analytics for their price forecast. 2. Integrating wearable technology and sensors: Hilton Worldwide and Starwood Hotels integrated Apple Watch in their business operation to enable mobile check-in, keyless room entry and special request. 3. Providing rich travel related multimedia content: Customers are able to review valuable information about their destination through various social channels such as YouTube, Instagram, Twitter, blogs and other websites. 4. Leveraging social media: Social media channels are allowing customers to share their stay experience at a resort and plus give rewards points and discount offers. Marriott Hotels for example, has a PlusPoint reward system. (https://sourceable.net/hotel-design-trends-for-millennial-guests/) 5. Artificial Intelligence: Businesses are using Anybots and Roboceptionist to replace receptionists. (http://www.otrams.com/blog/innovations/artificial-intelligence-in-hospitality-industry/).
  • agarc521 on 05 Sep 17
     
    This article written by Sharma, is providing a brief explanation of how new technology is taking over the hotel industry. From Apple watch room entry, to robots now taking over luggage and receptionist duties, technology is quickly becoming the essence of the hotel industry. Having a successful hotel is now measured by the level of technology associated with that hotel.
irinatroitskaya

Room for Innovation - Hotel Technology | By Hanna Falko and Florian Kriechbaume - Hospitality Net - 0 views

www.hospitalitynet.org/...4075766.html

shared by irinatroitskaya on 26 Oct 17 - No Cached
  • The world is changing rapidly, hence any type of business needs to adapt to evolving market dynamics.
  • According to a study conducted by Cornell Centre for Hospitality Research in 2014, it is estimated that the Millennial generation will represent 50% of all travelers by 2025.
  • Some brands, such as Loews Hotels, go as far as introducing an option of making a room reservation using a hash-tag on Twitter. Hilton's HHonors app, on the other hand, allows its loyalty program members to select the exact room location and configuration
  • ...5 more annotations...
  • As more online traffic to the hotels' websites is now driven through mobile devices rather than computers, hotel operators continue to innovate their reservation systems and checkin procedures
  • As such, hoteliers have introduced a mobile check-in option, which enables guests to use their mobile devices as a key, through mobile applications and Bluetooth.
  • Going far beyond just a clean and comfortable bed, guests now want the room layout to be user-friendly and accessible for multiple digital devices.
  • A number of hotel companies have already recognised the benefits IoT can bring to their hotels and are now piloting initiatives around the Internet of Things as an opportunity to improve guest service, efficiency and revenue.
  • Public perception of a hotel is largely formed through the digital channels, especially now that social media platforms are perking up in popularity.
  • irinatroitskaya on 26 Oct 17
     
    The article discusses the aspects where technology is applied in the hotels. First, it is argued that although the hotel industry is considered to be among the slow adopters of technology, still the hoteliers are monitoring the innovations that can increase their efficiency. With the millennials constituting more than a half of all travelers by 2025 the industry should be ready to accommodate their needs for effective service with the help of technology. Bookings are made not only through traditional websites or OTAs but also via Twitter or Facebook. Online check-in process on a mobile device allows the guests select the exact room they want and open the door with the keyless access without stopping at the reception. The hotel rooms design is also changing to provide high connectivity opportunities. Traditional phones are substituted by tablets enabling guests to control the room features and connect with the hotel staff if needed. Internet of Things (IoT) is also considered as a way to improve the guests' experience and hotels efficiency. Finally, every guest now may have a great impact on the hotels' reputation through the social media. I believe that the article highlights the spheres where technology is applicable in the hotel industry and emphasizes the technological issues that should not be overseen by the hotels in order to remain competitive.
kpony001

Hilton launches meetings-focused Signia brand | Hotel Management - 0 views

www.hotelmanagement.net/...-meetings-focused-signia-brand

hotel management business hospitality tech

shared by kpony001 on 02 Mar 19 - No Cached
  • At a launch event in New York City, Hilton President/CEO Christopher Nassetta noted
  • “There is a gap, we believe, in the upper end of the meetings and events space.
  • [They wanted] the type of technologies that will help them run their meetings much more efficiently and make it better [and] more customizable for their meeting attendees.”
  • ...9 more annotations...
  • While luxury hotels may be popular for some events, all of the details and fixtures that separate an upper-upscale hotel from a five-star property can push the price point out of reach. 
  • With that input in mind, HIlton decided  a new brand was necessary to capture the shifting market.
  • They wanted more flexibility, much more daylight, modern architecture, an impressive space.”
  • The Hilton team talked with owners and developers of meeting-focused hotels for several years to get a handle on the brand.
  • an upgraded culinary experience—“not only in the banquet and catering spaces, but in the restaurants and the grab-and-goes and the destination bars,”
  • Over the years, the team talked to existing customers, members of its Honors loyalty program and even travelers who aren't part of the program, asking what it would take to get them into the ecosystem.
  • The more customers we talked to, the more they say that they think a premium meetings and events product would really be something that would resonate for them.”
  • Looking ahead, the team sees international potential for Signia Hilton, particularly in Asian countries that are looking to host large-scale events in upscale spaces
  • Most Signia Hilton properties, he added, will probably be new-build, and the team will work with both existing partners and new developers alike as each opportunity comes along.
  • kpony001 on 02 Mar 19
     
    At a recent even at NYC, the CEO of Hilton, Christopher Nassetta, announced that the Hilton team is developing meeting focused hotels as a means to get the upper hand on event management. These hotels are being built with events such as conventions and business meetings in mind while constructing a five-star property. Thus, a new brand, Signia, was created as a means to improve upon flexibility in its architecture, as well as more daylight, modern design, and more spacious volume, as well as an upgraded culinary experience, and technologies that help run meetings more efficiently, likely updates in their event management system. This premium quality is something that has been constantly asked by them from customers. In the future they are planning to stretch out internationally.
anonymous

POS System - Point of Sale Software with No Monthly Fee | Square - 0 views

squareup.com/pos

shared by anonymous on 20 Feb 18 - No Cached
  • anonymous on 20 Feb 18
     
    Although this is not an article per se, I wanted to post this link on here anyways because in recent years I've noticed that more and more places I go to (specifically restaurants and food trucks) I find that they use Square as their POS. After looking through their website I can see why this POS has become so popular. Square is super easy to use, it offers options when it comes to receiving the receipt (as the customer) and you are able to manage your inventory in real time. Additionally, you can create customer profiles, have more than 1 location and create different customer profiles. Basically, this system does everything a traditional POS system does but it is more modern, user friendly and versatile.
tgore002

Technology Used by Hotel Front Desk Agents | Chron.com - 1 views

smallbusiness.chron.com/l-front-desk-agents-35952.html

technology hospitality hotel software business tech travel

shared by tgore002 on 10 Jun 12 - No Cached
  • Computerized front desk technology enables the agent to perform check-in duties ranging from room availability and reservations, to inventory, pricing and guest data capture. On checkout, the guest's billing is integrated with phone accounting, in-room entertainment costs and point of sale purchases. Front desk technology provides the agents with real-time information to facilitate efficiency and minimize wait time.
  • samira sobhani on 10 Jun 12
     
    In order to stay in market, hotels should present competitive services and keep up with the latest technology. Computerized and online systems are becoming more and more popular. A vital section in any hotel is front desk because this is almost the only channel through which the guests could be connected to the hotel. As technology improved the form of a front desk is going to be changed in near future though the importance of front desk would be the same. We may no more see any agent at the front desk and instead there are a couple of computers and machines which help you with your check-in and other stuff. Hotel front desk technology would help the hoteliers to take care of financial matters and costumer service in a much more accurate and convenient way.  
  • tgore002 on 16 Jan 19
     
    Today I have chosen an article based on technology evolving the hospitality industry. Today we have technology helping and advancing with guest experience and in house book keeping. Technology has helped with guests check in via mobile phone, key less entry to your room, as well as entertainment platforms connecting your phone and personalized liking to your room. Technology helps and benefits hotel oweners the tools to most effectivley serve guests and increase revenue. benefits include customer service, more efficient internal operations and control over financial data. The future holds interesting evolution of more technological advances including facial recognition, and cellular check in and room reservations.
kpony001

Guests want smart technology, but security concerns remain | Hotel Management - 0 views

www.hotelmanagement.net/...vices-to-connect-guestroom-tvs

hotel management technology security innovation

shared by kpony001 on 14 Jan 19 - No Cached
  • More than 96 percent of hotel guests travel with a smartphone and nearly 46 percent of guests travel with at least two smart devices, representing a 10 percent increase in just two years
  • More than 80 percent of guests indicated a desire to wirelessly cast content from their devices onto guestroom televisions and more than 90 percent of surveyed hoteliers agreed that today's guests would prefer to be offered wireless casting abilities, rather than traditional video-on-demand services.
  • With hotels around the world universally experiencing diminishing profits from VOD, the survey points to entertainment platform functions that hoteliers can deploy alongside wireless casting in order to regain these revenues
  • ...12 more annotations...
  • more than 60 percent of surveyed guests indicated that they would like the ability to order amenities and services via the guestroom television, if given the option. Sixty-five percent of guests would like to be able to surf the internet on the TV entertainment system
  • Another 61 percent of guests also indicated a preference to access information on available hotel services, such as restaurant hours, via the guestroom television.
  • 65 percent of guests are “highly concerned” about inputting usernames and passwords into a guestroom television app, according to HIS. 
  • As voice becomes the preferred interface for guest and staff interactions with technology in hotels, there must be safeguards in place to ensure that no data falls into the wrong hands,
  • The same is true for protecting hotels’ proprietary data from disclosure
  • Hoteliers have a duty to protect their guests personally identifiable information and we’ve built our technology atop the leading natural language processing platforms to ensure they meet this duty.
  • How are you protecting the privacy of my guests? Are recordings associated with our guests’ personally identifiable information?
  • How are you protecting the security of my hotel’s proprietary data?
  • Many travelers have unique accents or dialects that aren’t well understood by popular voice assistants. Does your solution improve the accuracy of interactions? 
  • How are you measuring return on investment? How will your solution drive efficiencies and increase revenues?
  • Can I easily change and update interactions with my guests once deployed?
  • Without the right integrations, even the best product can add complexity and cost. Hoteliers need to make sure any vendor they consider has the integrations they need to set their team up for success.”
  • kpony001 on 14 Jan 19
     
    The article reports that the great majority of hotel guests desire to have state of the art innovation for their convenience, such as casting and voice interface technology. The type of innovation stems largely from guests being able to use their laptops or phones on the TV, while also access hotel services such as restaurant hours and possibly food services from the same interface. They assert. however that it is important for hoteliers to know how guests may be able to keep their identity hidden from potential practices such as "integration with the platform that may use this data for remarketing", integrate a system that can understand an manage foreign accents. It also brings up concerns of how to measure return on investment, showing a increase in revenue and that it is possible to update the interactions with guests once the technology is deployed.
herzencortes

4 Sustainability Trends Transforming the Hotel Industry - 2 views

www.hcareers.ca/...rming-the-hospitality-industry

Sustainability

shared by herzencortes on 23 Jan 19 - No Cached
  • 4 Sustainability Trends Transforming the Hotel Industry
    • ansonj55
      ansonj55 on 23 Jan 19
       
      The article lists four sustainability trends that they argue are transforming the hotel industry. The four trends are: plastics reduction, water, conservation, sustainability efforts, and recycling efforts. Hotels are able to benefit by implementing such sustainable practices in a number of ways, including a positive brand image and cost savings (i.e., savings on electricity, water expenses, and cleaning materials).
  • adopting eco-friendly practices,
    • ansonj55
      ansonj55 on 23 Jan 19
       
      Eco-friendly practices are gaining popularity from consumers.
  • adopting eco-friendly practices,
  • ...13 more annotations...
  • key component to a successful hotel
    • ansonj55
      ansonj55 on 23 Jan 19
       
      Both financially and brand image
  • ecognize travel brands that prove their environmental merits
  • Recycling Efforts
  • Plastics Reduction
  • Water conservation
  • government subsidies, and tax and loan benefits
    • ansonj55
      ansonj55 on 23 Jan 19
       
      The benefits of being sustainable are well-rounded.
  • Sustainability Efforts and Suppliers
  • as efforts to do so not only help the planet, but create an eco-friendly image for themselves, in turn appealing to environmentally-minded job seekers and guests.
    • herzencortes
      herzencortes on 23 Jan 19
       
      For hotel to go into eco-practices is part of a bigger trend, it is part of a global trend towards a more conscious mindset on the importance of eco-friendly practices. The millennial market is the fastest growing in the tourism segment and research shows that a large percentage is more worried about what they leave behind in a destination than what the take from it.
  • Besides positive word of mouth, going green can lead to a leaner bottom line, as savings on electricity, water expenses, and cleaning materials can add up
    • herzencortes
      herzencortes on 23 Jan 19
       
      A leaner bottom line is the second element in going on eco-friendly practices.
  • “The company could eliminate the use of more than 1 billion plastic straws per year and about a quarter billion stirrers,” according to a corporate news release. “A single plastic straw, which might be used for about 15 minutes, will never fully decompose.”
    • herzencortes
      herzencortes on 23 Jan 19
       
      Straws have increasingly become a large component of changes that are happening world wide. Countries, States, and Cities have all begun passing legislation to control straws, many people today opt to not use a straw or carry a metal straw with them as to reduce waste. It is only natural that hotels and other hospitality venues begin to take action.
  • “The larger bottle formats help reduce waste by avoiding half-used containers. Only the lotion is provided in a 15 ml travel size along with the bar soap which is recycled to benefit Clean the World
  • For Vail Resorts, water use at their lodges, restaurants and properties is a huge focus. Through water-less urinals and low-flow fixtures installed in a majority of bathrooms at Vail Mountain in Colorado, the effort, “Saves up to 200,000 gallons from being flushed down the drain each year and the sink fixtures have led to a 27% reduction in annual water usage since installation in 2008,” according to the company’s website. In addition, over 80% of water used in snowmaking returns to the watershed yearly and the company is still seeking to improve such efficiency and optimize its environmental footprint.
    • herzencortes
      herzencortes on 23 Jan 19
       
      Water in ski resorts is a large portion of the expense. There is an absurd amount of water that is used to make snow, and so, using techniques to minimize water waste makes waste.
  • Additionally, hotels make an effort to find like-minded sustainable partners that align with the brand’s fresh approach to a lifestyle hotel offerings that makes a clear difference.
    • herzencortes
      herzencortes on 23 Jan 19
       
      The Hilton is not the only hotel chain or business unit that is looking for suppliers that are like minded, many travel wholesalers and travel agencies look for hotels and suppliers with certifications such as earth check.
  • herzencortes on 23 Jan 19
     
    Summary of sustainability trends in the Hotel Industry
clonyr

The Importance of Website Personalization for Hoteliers | By Trish Leighton - Hospitality Net - 2 views

www.hospitalitynet.org/...4093312.html

hospitality hotel software personalization technology

shared by clonyr on 12 May 19 - No Cached
  • Personalization is all the rage in the travel industry, right now. Today's marketers have plenty of opportunity to personalize their
  • customer's online experience.
  •  According to New Epsilon research, 87% of consumers say they are more likely to do business with travel websites and/or apps that offer personalized experiences but say only 64% of travel sites are doing i
  • ...3 more annotations...
  • well.
  • A recent consumer report by Harvard Business Review found that two-thirds of consumers remain loyal to a brand because they feel they share similar values.
  • Remarketing to return visitors could include things like loyalty program offers, room upgrades, return discounts, etc. Engaging consumers with remarketing tactics require content that is attention grabbing and urges them to convert.
  • clonyr on 12 May 19
     
    The importance of personalization for hotel guests is becoming increasingly popular in the travel industry and a simple step to improve direct conversions. You will learn about how to create a unique experience for hotel guests, mapping your target audience and crafting personalized campaigns for your target audience.
  • jnoll001 on 12 May 19
     
    As per the article, I agree that personalization & the development of unique experiences will be driving factors within the industry moving forward. The hospitality industry has some catching up to do here as well.
  • hchiebooth on 13 May 19
     
    The personalization or customization of the guest experience is extremely high in demand within the hospitality industry. It will be very interesting to see how hotels in particular are able to accommodate this new trend. It is important that the industry finds eco-friendly ways to address these needs. So hotels do not create additional, waste, since the product is 100% personalized for each guest.
brittsengl

5 Tech Trends Shaping the Future of Event Planning - 0 views

blog.socialtables.com/...-shaping-future-event-planning

shared by brittsengl on 09 Oct 16 - No Cached
  • Wearable TechnologyGoogle Glass and smart watches from tech giants such as Samsung and Apple are indicative of the future popularity of wearable technology. The possibility for incorporation into event planning are endless. Wearable tech has the potential to revamp everything from the site inspection process, to food and beverage. Menu options, travel directions, appointment updates, facial recognition software and contact information are just the beginning of the very real ways that event planners will soon be able to use wearable tech.
  • brittsengl on 09 Oct 16
     
    This article named multiple devices such as wearable technology, Virtual Reality and Multi- Use Apps to help advance the technology that is used in Event Planning. I agree with this article completely, in that it is time for an upgrade. This will help create a faster way for planners to get the job they need done and to help them stay even more organized.
  • brittsengl on 09 Oct 16
     
    This article named multiple devices such as wearable technology, Virtual Reality and Multi- Use Apps to help advance the technology that is used in Event Planning. I agree with this article completely, in that it is time for an upgrade. This will help create a faster way for planners to get the job they need done and to help them stay even more organized.
mjbengo04

10 "Green" Hotel Initiatives Every Event Planner Should Know About - 0 views

www.thebalance.com/negotiate-with-a-hotel-1223819

shared by mjbengo04 on 30 Aug 16 - No Cached
  • As environmental concerns and the popularity of eco-friendly practices like green meetings continue to increase, it’s important for meeting and event planners to continually expand their own knowledge of sustainability, particularly as it relates to the venues, vendors, and the work of other event services professionals.
  • Understanding these green hotel initiatives can offer event planners more to consider when selecting hotels for their client's programs whether as a venue for the event itself or as the choice for overnight accommodations for out-of-town guests.
  • Just a few years ago, RockResorts, along with its director of environmental affairs decided upon ten initiatives to adopt within Vail Resorts’ hotels and properties as their sustainable practices starting point. These ten initiatives have since become the norm for hotels looking to offer more sustainable services.
  • ...8 more annotations...
  • From central operations such as boilers to lighting systems, kitchen equipment, and automated energy management systems, hotels globally are working to reduce energy use while sustaining
  • Efforts include the linen and towel reuse programs that are now an industry standard to installation of low-flow faucets, showerheads, and other fixtures.
  • Many hotels are making a statement by offering guests custom formulated amenities.
  • Many hotel companies are shifting to card options made from paper, wood, and bioplastic that are better for the environment but equally as durable.
  • Recognizing the importance of safer products for guests and employees as well as the natural environment, many hotels have shifted to cleaning products that are made with bio-based oils and other natural cleaners.
  • A shift to more sustainable and healthier cuisine offers travelers unique opportunities to experience a greater connection to the locations they are visiting in a more sustainable way
  • Hotels and resorts are integrating more and more selections in menus of all types that integrate organic produce, hormone free meats and dairy, and other natural products that offer guests healthier food selections.
  • A growing trend with all types of spas is the integration of treatments that feature local and indigenous ingredients as well as natural and organic products.
  • mjbengo04 on 30 Aug 16
     
    According to Rob Hard, sustainability awareness has grown quite substantially. Now it is a must for for all employees in the industry, not only leaders, to extend their knowledge in sustainability practices. This article focuses on event planners and how understanding a hotel green initiatives can help make their selection of a hotel to be in the clients interest. Nowadays, hotels are slowly transitioning into becoming a green hotel for this reason. Some few initiatives that were talked about were the following: energy conservation, water conservation, bottled water alternatives, and recycling and waste reduction.
ketie005

Hospitality Net - The Scoop on Next-Generation Hotel Property Management Systems | Jeff zabin - 1 views

www.hospitalitynet.org/...4072029.html

hospitality hotel software technology tech

shared by ketie005 on 07 Jun 16 - No Cached
  • ahand019 on 07 Jun 16
     
    This article talks about how property management systems have changed over the years. Previously the main purpose of the PMS system was focused on back-of-the-house functions like guest registration and housekeeping. Now some PMS systems are equipped with everything from the ability to automate transactions with travel agents to in-room entertainment. These systems are enabling hotels to better serve their guests. Typically full-service hotels and resorts would require more complex PMS systems, but smaller select-service could manage with simpler systems. The overall goal of a PMS system is to increase profitability and RevPar. These new systems are more streamlined across all operations, which enables hotels to meet their goals.
  • vincentsalazar on 17 Sep 16
     
    "Today's systems now generally include channel management capabilities, including a web booking engine and global distribution system connectivity to automate transactions with booking agents. Many systems now integrate with third-party technologies like point-of-sale (POS) software, accounting software, keycard and access control systems, self-service kiosks, internet and telephone systems and in-room refreshment (minibar) and entertainment applications. Some systems now come with marketing and sales tools for creating targeted promotions and campaigns based on individual guest profiles, behaviors and preferences. Some systems also include robust data analysis capabilities for generating business intelligence, including insights into emerging trends. Built-in customer relationship management features can help engender higher levels of guest satisfaction, which invariably leads to not only more repeat stays but also a larger volume of positive brand advocacy - e.g., favorable reviews on TripAdvisor and other popular sites - ultimately translating into increased hotel occupancy rates and revenue per available room (RevPAR)." This article explains the advancement of PMS systems in contrast to the traditional POS software and its limitations. Todays PMS systems offer not only booking capabilities but operational room features as well. Market capabilities are now also available directly from these new PMS system which were previously handled elsewhere.
  • ketie005 on 02 Oct 16
     
    My article was very interesting and it was about the evolution of hotel PMS over the past 10 years. Early generations of hotel property management system only had the necessary features and functions like room inventory maintenance and housekeeping assignment. But now some PMS have been developed to meet the end-to-end needs of modern day lodging properties in ways that could be difficult to imagine a decade ago. Some systems now even come with marketing and sales tools for creating targeted promotions and campaigns based on individual guest profiles, behaviors and preferences. With the help of technology, property management systems for hotels have great opportunities to be improved because the goal of every software should be to provide the best service for the guests based on their information.
bdolman

Top 10 Communication Trends in Hotel Technology - 1 views

4atc.com/ion-trends-in-hotel-technology

shared by bdolman on 24 Jan 18 - No Cached
  • bdolman on 24 Jan 18
     
    The article the "Top 10 Communication Trends in Hotel Technology" specifically summarizes the top trends on communication in hotel technology. Besides the mobile convergence, not only does the mobile aspect offer advantages such as a door key, remote check in, among other features. We see with all these Internet based connections, there is going to be a demand for bandwidth and the tendency will only grow. One of the major trends related to networks is toward the usage of SIP-DECT, a radio based network, which is widely used in Europe and becoming more popular in the United States. This offers mobility to employees, especially since many Hospitality employees are on the go such as housekeeping and concierge, so SIP-DECT is a great fit. According to this article, throughout the course of time, the role of technology in the hospitality industry and hotels themselves have increased drastically. "In many cases, they're becoming hubs of activity unto themselves. Most of this activity relies directly or indirectly on technology, making IT more important to hotel operations and the guest experience than ever before". IT is an effective tool to improve hotel operations and employee workload. The trends include having the guest's mobile device as a key, offering service automation, fixed mobile convergence, guest apps, battle for bandwidth, location-based services, tech lounges, SIP-DECT, Tech enabled meeting spaces, and social listening. Some are more obvious, such as offering a mobile app for guests to change their temperature, whereas there are others not as evident which include the SIP-DECT networking and maximizes their efficiency with a location-based service. In my opinion, the usage of mobile apps and Internet usage is on the rise, and hotels need to adapt to the increasing demands of its guests.
kimmumford

A GDS Primer: What is the GDS and Which Travel Agents Need It? - 0 views

hostagencyreviews.com/what-is-gds

shared by kimmumford on 29 Jan 18 - No Cached
  • Global Distribution System (GDS) is a travel agent’s motherboard for booking airline tickets and other sorts of travel goodies (like hotel and car)
  • If you are a leisure travel agent, there’s a huge whopping huge chance that you don’t need to use a GDS.
  • onfuse the GDS with a Central Reservation System or Computerized Reservation System (CRS).
  • ...10 more annotations...
  • GDSs function as an umbrella for many many CRS systems. It’s like a CRS motherboard. (In fact, many vendors outsource their CRS systems to a GDS.)
  • on of the GDS . . . travel agents have access to zillions of different airline fares, and many airlines’ inventory is accessible to the zillions of travel agents who are booking flights for their many many clients.
  • Using a GDS is a technical skill (think computer coding), and to use it really well is an art.
  • To learn the GDS green screen takes intense training, and to become proficient takes tons of practice and constant use.
  • The GUI is the point-and-click version of the GDS.
  • its current stage of development, even GUI users need to understand the language of the green screen
  • interface, the code that comes back still has important information like fare types and rules that the agents really needs to understand
  • In short, debit memos are fines to travel agencies for making a mistake when booking with the GDS. Yes, even an itty bitty innocent mistake or typo
  • This is why a host agency cannot afford to let a new agent use the GDS without rigorous training. It’s just too risky.
  • nd if you miss your goals? Expect there to be financial penalties.
  • kimmumford on 29 Jan 18
     
    GDSs are updating their systems to meet the growing demands of travel agents and still are popular today. They are a complicated system that require months of usage and training to become proficient. There can be mistakes when using GDSs that most travel agents try to avoid making because a mistake could lead to a debit memo r fine. The good news is unless you are booking corporate travel, complicated itineraries, or air only travel, you do not need to use GDS. Most leisure travel agents can use a host agent. These systems are like the point and click booking that are used by online travel agencies. GDSs have their place and are beneficial for certain types of agents; however, most agents that do not want to take months to learn to use GDSs have alternatives.
anonymous

What's Driving IT Investment in 2011? | News | Hospitality Magazine (HT) - 2 views

hospitalitytechnology.edgl.com/...ng-IT-Investment-in-2011-73634

shared by anonymous on 06 Feb 12 - No Cached
  • “Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates,” says Craig Mathias, principal, Farpoint Group. “With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.”
  • Elevating the guest experience
  • The Motorola Solutions 2011 Hospitality Market Barometer reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business.
  • ...20 more annotations...
  • Enabling operational efficiency
  • Empowering the mobile worker
  • Fifty-six percent of hospitality organizations plan to raise mobile investments to better equip their workforces, improve operational efficiencies and enhance the customer experience.
  • Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates,” says Craig Mathias, principal, Farpoint Group . “With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.”
  • Improved guest experience is the top driver for mobility investments, cited by 76 percent of hospitality venues surveyed. Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others. Sixty-one percent of respondents plan to deploy some form of video capabilities, including video surveillance, video conferencing and streaming video, in public access areas such as lobbies. Fifty-eight percent of surveyed hospitality organizations deploying mobile technology today see improved customer satisfaction. 
  • Key facts from the survey
  • A recent Motorola Solutions, Inc. study uncovered that information technology (IT) spending in the hospitality industry is expected to increase in 2011, with guest experience cited as the top driver for investment.
  • The Motorola Solutions 2011 Hospitality Market Barometer reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business.
  • Elevating the guest experience
  • Improved guest experience is the top driver for mobility investments, cited by 76 percent of hospitality venues surveyed.
  • Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others. Sixty-one percent of respondents plan to deploy some form of video capabilities, including video surveillance, video conferencing and streaming video, in public access areas such as lobbies.
  • Fifty-eight percent of surveyed hospitality organizations deploying mobile technology today see improved customer satisfaction. 
  • Empowering the mobile worker
  • Fifty-nine percent of respondents currently deploying mobile and wireless technology witnessed an increase in employee productivity and efficiency, while 55 percent saw improved sales results.
  • Currently, the most popular applications on two-way radios are project management (51 percent) and collaboration (41 percent). Unified messaging and remote management/monitoring have the highest rate of planned deployments into 2012.
  • Among survey respondents, tablets and VoIP handsets are the top two mobile devices planned for new deployments by 2012.
  • Enabling operational efficiency
  • Seventy-five percent of hospitality organizations surveyed already have wireless LAN (WLAN) installed in their facilities.
  • “Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates,” says Craig Mathias, principal, Farpoint Group. “With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.”
  •   More than one third of survey respondents represent companies exceeding $1 billion in revenues. Responses came from the executive suite, IT functions and managers closest to the day-to-day implementation of mobile solutions.
  • kabir joshi on 06 Feb 12
     
    "The Motorola Solutions 2011 Hospitality Market Barometer reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business. As a result, hospitality venues are investing in new technology, as well as powerful wireless networks to handle greater data volumes and increasing demands for high-speed access from the customer and mobile workforce. "
  • ...12 more comments...
  • kabir joshi on 06 Feb 12
     
    This is a survey from The Motorola Solutions , it reveals how IT investment is gaining pace in hospitality industry. The resuults reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business. As a result, hospitality venues are investing in new technology, as well as powerful wireless networks to handle greater data volumes and increasing demands for high-speed access from the customer and mobile workforce.
  • ning sun on 22 Mar 12
     
    Widely utilization and application of IT technology especially wireless and mobile technology are expected to increase in recent years.More and more hospitality organizations are realize the important role the mobile investment played in improving operational efficiency and enhance the customer experience. With wireless devices, hospitality organizations can save time of doing guest/attendee check-in, table-side order/payment or event ticketing which will improve operation efficiency and customers' satisfaction. According to survey results, tablets and VoIP handsets are the top two mobile devices planned for new deployments. Furthermore, right IT investment will increase revenues and have a good sales.
  • Prince Wayne on 25 Mar 12
     
    Motorola Solutions, Inc (MS) conducted a study and discovered that IT (information technology) spending is expected to rise in the hospitality filed in the years to come, practically in 2011. The main reason for the increase in spending on IT is because of the guest experience. According to MS, fifty- six percent of hospitality establishments plan to increase mobile investment to better outfit their workforces, advance operational efficiencies and boost the customer experience. The survey main facts included three areas; One, to elevate the guest experience Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others. Two, to empower the employees by giving them the correct tools, fifty-nine percent of respondents currently deploying mobile and wireless technology witnessed an increase in employee productivity and efficiency, while 55 percent saw improved sales results. Finally, to enable operational efficiency, improvement, reliability, and extending range of current wireless data networks are the top three drivers behind 802.11n WLAN adoption - all critical network features to meet greater data volumes and increasing demands for access from the customer and mobile workforce. Seventy-five percent of hospitality organizations surveyed already have wireless LAN (WLAN) installed in their facilities. In North America, approximately one third of these venues have 802.11n, while European venues predominately have 802.11b/g.
  • Yichen Yang on 23 Oct 12
     
    This article is introducing a survey about information technology in the hospitality industry. It shows that there was a speedy increasing in IT investing which is aiming to improve customers' satisfaction and experience. Almost fifty-six percent of hospitality organizations plan to equip IT devices inside their organizations. Also, ninety-one percent of the hospitality decision makers have realized the importance of the mobile and wireless technology. There are three key facts that show the outcome of the survey. The first is to elevate the guest experience. The hotels are investing mobile and wireless technologies, also the video capabilities to improve customer satisfaction. The second one is to empower the mobile worker. The managers, security personnel and customer services all needs some applications to ensure the work efficiency and keep the management productive. The third one is to enable operational efficiency. It shows that the hotel wants to expand the ability of wireless and data transportation.
  • Yue Li (3011472) on 24 Oct 12
     
    IT investment becomes a big part of the investment in the hospitality industry. A research had been done in 2011 to find what factors drive IT investment in the hospitality industry. There are three main factors, which are elevating the guest experience, empowering the mobile worker, and enabling operational efficiency. Management finds that improved guest experience is the top driver for mobility investment, and over half percentage of the respondents witnessed an increase in employee productivity. IT investment also enables operational efficiency and it is said that 3/4 of the hospitality organization have WLAN installed in their facilities. In my opinion, I believe it is the trend to invest in IT, because people cannot live without modern technology nowadays, and even if you do not want to change, your competitors will do so, which will ultimately makes you out of the market. So IT investment is very important, and businesses in the hospitality industry need to take more concern on IT investment.
  • Minghui Zheng on 25 Oct 12
     
    The Motorola Solutions, Inc. study exposed that information technology spending in the hospitality industry is expected to increase in 2011, with guest experience cited as the top driver for investment. Mobility investments can elevate the guest experience by handling wireless email, guest check-in, tableside order/payment or event ticketing. Managers can empower the mobile worker by using smartphone. Installing the wireless LAN (WLAN) can enhance operational efficiency. Motorola Solutions conducts market research and provides indicators of the opportunities and challenges that mobility poses to hospitality enterprises.
  • Kelly Baptist on 26 Oct 12
     
    This article shared information from a Motorola Solutions, Inc. study predicting that information technology (IT) spending in the hospitality industry would increase in 2011, with guest experience cited as the top driver for investment. The study revealed that 91% of hotel decision makers recognized the importance of mobile and wireless technology and that they would be focused on enhancing guest experience, empowering the mobile worker, and enabling operational efficiency. Motorola Solutions conducts independent market research and collected surveys from 161 qualified participants. I found this article relevant because guests are now expected the hotels they stay at to be able to meet their technological needs. I attended a conference just this week and heard multiple attendees ask if the hotel had wifi and how/where to access it. Nowadays, it's more of a necessity than an option for hoteliers to make the decision to invest in technology. Not only does this investment meet guests' needs and increase satisfaction, but it also benefits employees. According to the article, over half of the survey respondents who use wireless and mobile technology in their workforce saw increases in employee productivity and efficiency. Often times, if employees are able to be more productive and efficient on the job, there is a positive correlation with guest service and satisfaction. Thus, IT investments are crucial for hoteliers to make.
  • Shuqiong Huang on 26 Oct 12
     
    This article is talked about the IT trend in hospitality industry. From a recent Motorola Solutions, Inc. study, it showed that information technology(IT) spending in the hospitality industry is expected to increase in 2011. What is more, 91% of hospitality decision makers realize the increasing important of mobile and wireless technology. Then it introduced some key facts from the survey. They are elevating the guest experience, empowering the mobile worker and enabling operational efficiency. Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates. Successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience. This is the information technology trend for hospitality industry. And IT will become an indispensable part in hospitality industry.
  • anonymous on 27 Oct 12
     
    Just like the saying in the article, in 2011, the investment is mostly focus on the mobile investments. As we know that with the development of the internet, more and more people can not live without the internet. So, it is very important for hotel or hospitality industry to put investments on this section. It is become the necessary part of the hospitality industry. So, increase the investments of mobile and internet will bring a strong advantages for your business and make you stand on the market.
  • cbespinel on 28 Oct 12
     
    The hospitality industry is investing in new technology to satisfy guests demands, it is important for hotels to provide wireless connections that are fast and reliable, this now also considered part of the guest experience.
  • Mohan Song on 07 Mar 13
     
    A recent study uncovered that information technology (IT) spending in the hospitality industry is expected to increase in 2011, with guest experience cited as the top driver for investment. 56% of hospitality organizations plan to raise mobile investments to better equip their workforces, improve operational efficiencies and enhance the customer experience. 91% of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business. Based on elevating the guest experience, empowering the mobile worker and enabling operational efficiency, a survey about this was set up. With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.
  • Hana Musilova on 10 Mar 13
     
    Nowadays more than ever does technology make a difference in how we run our operations, how effective our operations are which results in how satisfied our customers are. The article What's Driving IT investment in 2011 talks about the advances in the hospitality industry providing us with some important statistics in IT investments. According to the article, technology spending is expected to increase with the focus on customer experience. Fortunately, the statistics shows that 91 percent of hospitality decision makers realize the importance of mobile and wireless technology. As stated in the article, hospitality venues invest in new technologies to improve operational efficiencies and to enhance customer experience. As the survey shows, customer experience is the number on priority and driving force for implementing new technology. Hospitality properties also invest in technologies that enhance the check in procedures, wireless e-mail or table side orders and payments. After implementing new technologies, 59% of respondents to the survey taken could see improve employee efficiency and 55% saw improved sales results. According to the survey that was filled out by 161 respondents representing variety of hospitality enterprises, 58% saw improved customer satisfaction. Even though this article does not state which technologies in particular yielded these results, it is still important to see that investing in IT technologies does make a difference in customer satisfaction, employee efficiency and sales improvement. Many properties are afraid to invest new technologies, as they are unsure of the final results of the investment. I am strongly convinced that in order to keep up with the competition and the supply in the market, business had to take the technology route and use it to their fullest advantage.
  • Ruoxi Wang on 23 Oct 13
     
    The article analyzed why hotels do investment to It in 2011. It concluded three main reasons, which are elevating the guest experience, empowering the mobile worker, and enabling operational efficiency. It's already 2013 now and things can become different. Hotels should invent carefully according to its specific necessary and customers' necessary.
  • anonymous on 22 Sep 15
     
    Dear team! I found an article, very old but to me, very actual and interesting about how the Internet Technology is improving and progressing, and the investment bring benefits only. In 2011 , only 4 years ago, we can see that the companies were having a clear plan to improve the communication system. By introducing wireless, tablets, WLANs , to improve network reliability... Today we have it all on hands. We are using all the devices online , wireless and with no problem to access. No cords on the floor, no telegrams ... Internet technologies is a big progress in our century and is developing and growing, by leaving some of us behind. :)
sliu043

What's Driving IT Investment in 2011? | News | Hospitality Magazine (HT) - 0 views

hospitalitytech.com/ats-driving-it-investment-2011

Technology Hospitality IT Invstment

shared by sliu043 on 05 Mar 18 - No Cached
  • Elevating the guest experience Improved guest experience is the top driver for mobility investments, cited by 76 percent of hospitality venues surveyed. Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others.
  • Empowering the mobile worker Fifty-nine percent of respondents currently deploying mobile and wireless technology witnessed an increase in employee productivity and efficiency, while 55 percent saw improved sales results. Managers, security personnel and customer service associates are the primary users of mobile and wireless devices in the hospitality companies surveyed
  • Currently, the most popular applications on two-way radios are project management (51 percent) and collaboration (41 percent). Unified messaging and remote management/monitoring have the highest rate of planned deployments into 2012. Among survey respondents, tablets and VoIP handsets are the top two mobile devices planned for new deployments by 2012.
  • ...2 more annotations...
  • Enabling operational efficiency Seventy-five percent of hospitality organizations surveyed already have wireless LAN (WLAN) installed in their facilities.
  • Improving throughput and reliability, and extending range of current wireless data networks are the top three drivers behind 802.11n WLAN adoption – all critical network features to meet greater data volumes and increasing demands for access from the customer and mobile workforce.
  • sliu043 on 05 Mar 18
     
    The author introduced a recent study, which uncovered that information technology (IT) spending in the hospitality industry was expected to increase in 2011. Even though the article and survey were conducted in 2011, we can tell that the hospitality industry paid attention to the importance of IT investment and made good use of IT to improve customer service. In the article, the survey revealed that 56 percent of hospitality organizations planned to raise new technology investments to better equip their workforces, improve operational efficiencies and enhance the customer experience.
kdibe001

Transforming the Guest Experience with iBeacons - Blog - 0 views

blog.cvent.com/...ming-guest-experience-ibeacons

Technology Hospitality marketing emarketing bluetooth beacon hotels experience guests

shared by kdibe001 on 12 Jul 17 - No Cached
  • One of the latest trends to impact hotel marketing and the guest experience is the iBeacon, which sends a Bluetooth push notification to guests’ mobile devices when they come within close proximity of the iBeacon. This presents an opportunity for on-the-spot guest marketing. Beacon technology is the key to improving guests’ experiences. It can help you streamline check-in and check-out, guide guests around the property, and notify them about targeted offers at your restaurant, bar, or spa.
  • Beacons are a super effective source for gathering customer insights. By measuring things such as dwell times, how much time guests spend at certain areas in the hotel, and which areas of the hotel are the most popular during specific hours of the day, hotels can plan reward offers accordingly.
  • Beacons also are useful in measuring and enhancing staff productivity. For instance, beacons can alert housekeeping staff to service a room when the guest is out or to not disturb a guest when she is in the room. No more door hangers!
  • ...3 more annotations...
  • If your hotel is equipped with beacons, guests can simply walk into your hotel lobby where they’ll receive ‘check-in’ push notifications on the hotel app. The push notification shows the reservation and asks for confirmation. Guests can confirm their reservation with a quick swipe of their finger–the result is a hassle-free guest experience that begins as soon as they enter your hotel.
  • These can also be used to build an interactive tour of the hotel, directing guests and providing info about specific amenities or features.
  • By providing the right offer, at the right place, and the right time, location-based mobile marketing can yield exceptionally high conversion rates with precise ad targeting.
  • kdibe001 on 12 Jul 17
     
    I found this article extremely interesting! Just last weekend I was in Key West at the Hilton Doubletree and I had my first experience of using the keyless entry, which was by using my cell phone as a key instead. My bluetooth was turned off so the staff informed me to turn it on and that was how the phone communicated with turning the door unlocked. This article discusses about how bluetooth technology now enables guests to do more than just unlock their hotel door. Checking in, setting the room temperature, ordering food, and managing the television can all be done. When a guest is walking near a restaurant in the hotel, bluetooth marketing technology can send a notification to the guest offering them something, which can lead to an increase in sales. The future of hotels is ever-changing with technology. Great article to read!
kingleo7

What are 'Green' IT Initiatives? | RecycleNation - 3 views

recyclenation.com/...what-are-green-it-initiatives

increase popularity of green IT how more and priority for corporations. Also the saving incurred by initializing these practices in to a business. There are examples given University Pittsburg what they doing become with their technology networking.

shared by kingleo7 on 18 May 17 - No Cached
  • Green Information Technology (IT) initiatives have been sprouting up at corporations, organizations and governing entities in a variety of sectors. Green IT, by definition, includes such practices as reducing energy consumption, recycling or disposing of old equipment in an environmentally responsible manner and taking steps to manage a company’s carbon footprint.
Maria Zuniga

Top recruiting trends for hotel Human Resources - 2 views

www.hcareers.com/...ends-for-hotel-human-resources

shared by Maria Zuniga on 04 Dec 17 - No Cached
  • Business and leisure travel activity has recently increased and your guests expect a unique and memorable experience for spending their hard-earned dollars at your hotel.
  • n addition to staying ahead of the curve with new technology, amenities, and conveniences for your guests, the same is true for your employees.
  • By 2022, the hospitality industry will support 328 million jobs: that’s 10% of the U.S. workforce and represents a 49% increase in job postings since 2013.
  • ...10 more annotations...
  • It’s a people business and keeping your employees happy and engaged is a big part of talent attraction and retention.
  • The Affordable Care Act 
  • Baby Boomers are retiring
  • Service Staff 
  • Technical & Professional Staff 
  • New technologies in reservations, room upgrades, amenities, etc., means more technology specialists to provide reliable service
  • Hiring at the Managerial Level
  • 67% of professionals state they’re searching for a more interesting challenge when they change jobs and more than half are looking for a better work-life balance.
  • Companies are also planning to diversify their management demographics to include more women and to promote younger and diverse employees into management roles. Career recruitment events (held at your hotel) attract large numbers of diverse and qualified applicants that you can meet in person, thereby reducing the hiring time required.
  • Keeping your staff engaged, happy and motivated are key factors in retaining talent. Stay on top of your skill gaps by monitoring your people analytics, providing career development and education to those already working with you and promoting from within.  Keep your wages in line with current salary statistics and look beyond the borders to hire workers with H-1B visas to hire temporary workers for special occupations
  • Maria Zuniga on 04 Dec 17
     
    This article is very interesting because it shines light on the importance of using technology for HR purpose. It discusses the issues being faced that need to be resolved. It is important to note the generational differences and the social responsibility aspect.
  • ysuarez123 on 14 Jan 18
     
    I liked this article, but thought that it could have been more detailed. It offered many suggestions, but not that much intel into the systems that have been created or are in use to actually connect with candidates. For example, video interviewing. The best fit for the job might not always live close enough to travel for an interview. Skype interviews have become increasingly popular with hotels allowing them to quickly interview candidates without a person having to carve out a large portion of their day. The article did touch on the importance of following up very quickly which I agreed with, my property specifically is down 42% of our management due to hiring processes that are often drawn out.
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