People is getting more and more busy in this fast speed world and have fewer time to enjoy themselves. Catering is a big business in this country. "Industry data indicate there are nearly 40,000 catering businesses in the United States, not including the many restaurants that cater as well as operate one or more locations." Based on the need of socialization amount people, catering has been experienced rapid growth. The most important part and also is the most attractive part in catering is food. Now, there is a trend that people is more likely to enjoy nurturing, wholesome and down-to-earth food than before. With the globalization, Americans have a chance to taste worldwide food easily and have multiple choice. 

In this article, it talks about the importance of human resources management for hotel industry. First, one of the human resources manager 's job is to find those kind of people who are willing to work in hotel environment. Second, a lot of people  is not plan to work in one place as their career goal so that they are not stay in a company for a long time. But this will have a negative impact on hotel management and customers service. So HR manager should curb the desire and likelihood that employees will move to other jobs quickly by providing incentive programs. Those programs could contains of the English lessons for employees who are come from foreign countries and do not speak English well or offer ways for employees to advance in position. If employees can see a good prospects of their career in this hotel, they will work harder and try their best to make a promotion. Good employees benefit satisfactory customers and reflect on hotels revenue. Satisfactory customer is the best marketing tool for lodging industry. 

Hotel system contains various information and personnel privacy related to customers so that it is easy to be stolen or make use of by criminals. "Industry leaders speak openly that data security is a crucial part of running a business". But this issue is becoming more and more important and also take in to consideration in customers' mind. This article pointed out that there are three ways to decrease the threaten of data security which are preparation, response and post-mortem. The preparation is invisible but very significant effort to prevent attack. When a hotel experience a breach, system and employee can react immediately and take a right and quick step to kick the hacker out of system and protect data. And for post-mortem, both leaders and employee should learn something from this kind of event and update all plans and training.

Widely utilization and application of IT technology especially wireless and mobile technology are expected to increase in recent years.More and more hospitality organizations are realize the important role the mobile investment played in improving operational efficiency and enhance the customer experience. With wireless devices, hospitality organizations can save time of doing guest/attendee check-in, table-side order/payment or event ticketing which will improve operation efficiency and customers' satisfaction. According to survey results, tablets and VoIP handsets are the top two mobile devices planned for new deployments. Furthermore, right IT investment will increase revenues and have a good sales.

Widely utilization and application of IT technology especially wireless and mobile technology are expected to increase in recent years.More and more hospitality organizations are realize the important role the mobile investment played in improving operational efficiency and enhance the customer experience. With wireless devices, hospitality organizations can save time of doing guest/attendee check-in, table-side order/payment or event ticketing which will improve operation efficiency and customers' satisfaction. According to survey results, tablets and VoIP handsets are the top two mobile devices planned for new deployments. Furthermore, right IT investment will increase revenues and have a good sales.

This new Google Venice Update enable customers to receive more relevant and precise hotel information than before when they searching. The information including the nearest hotel around them, price, up-coming events, restaurant hours and so on. While many hoteliers already have a geo-targeted SEO strategy targeting long-tail keywords addressing the location, nearby attractions, etc., it is important to cover all your other SEO bases to ensure the best results. Further, developing an APP applied on iPhone or iPad which will increase convenience for customers and improve productivity for lodging industry.

Yield management is a process by selling limited quantity of goods to create maximum profits. Successful yield management requires a manager to sell, such as hotel room, at the right time, right price, to right customer. To achieve this goal, manager should understand what the purpose of hotel, what the category of hotel, and why customer choose their hotel rather than others. And also should know the market principal about price fluctuate during off season and busy season. So it is necessary to know well about yield management in order to survive in the fierce competitive environment.

POS is necessary management tool for a hotel operator to own because it enhances greatly the effectiveness of food, beverage, accounting, back-office management and saves food cost and labor cost and also save manager to deal with amount of numbers to analysis. As a operator of a hotel, to invest in a new POS system, there are some important features need to look for which include data reporting, back office management & integration, customer relationship management, wireless computing & handheld devices, payment security, self service technology. Wireless point of sale system is a booming field in recent years. In traditional environment such as a restaurant or a hotel, this technology helps to save time rather than waiting in a line for a long time and reducing service quality. Through wireless POS terminal, each order transmitted instantly and avoid overwhelming to back office and speed up the effectiveness of service staff. Self-service technology created a buzz in recent years. We can see this kind of service devices in supermarket, buffet restaurant and many other places. It saves labor cost on the one hand and also saves customers' time for checking out. 

With Hotel Concepts' Integrated Distribution Property Management System, hoteliers can now tie together the Brilliant PMRO PMS and the 3CX telephony system. Unique features of the 3CX Hotel Module now integrated with IDPMS and PMPRO include:1. the ability to automatically reset the guest PBX upon check-in and checkout, adding or removing the guest's name on the voicemail system and deleting any leftover recordings; 2. the option to block external calls to and from particular guestrooms upon request; 3.the scheduling of automated wakeup calls; 4.Guests' names are displayed to receptionists when making in-house calls; 5.Call billing automatically integrated into guest folios; 6.The ability for housekeepers to deliver status updates and execute minibar charges through guestroom PBX phones. With these special hallmarks, 3CX hotel module specified PMS in room amenity aspect and provide a lot of convenience and considerate design for customers as well as improve standard service quality of a hotel. Meanwhile it also bring revenues and profits without large costs for hoteliers. This will be a trend for hospitality development and technology enhancement.

Because increasing concern about environment and polluted water and air resources, hotel in green is an emerging issues. It is benefit for both hotel operators and consumers. Reducing fuel and water consumption, creating green construction standards for hotel developers, educating and inspiring employees and guests to support the environment, these are all strategies that will be used in developing a green hotel. Developing a green hotel is a cost saving method as well. Hotel can build a environment-friendly image among consumers and also for its sustainable development.

E-commerce is booming in recent years and it will definitely become a trend in managing hospitality industry. The trend refers to consumers can book a reservation or order food wherever they are. It means convenience and fast and easy to do. And m-commerce is a upgrade promotion to e-commerce since people can book a room when they arrive at airport with their handset devices. It has absolute geographic advantages. Because smartphone is wildly used by more and more people, m-commerce will proliferate throughout all over the world.

The definition of connectivity can simply perceive as connecting two system together--a distribution system and a hotel reservation system. But anybody who have experience of connectivity will tell you it is not as simple as connection. It is much more complicated.With push and pull system, both of them have advantages and disadvantages. So as a distributor who have to consider how to obtain ARI which refers to availability, rate, inventory for their customers. The complexities with connectivity and a great amount thought and careful planning incurred by ARI system create a environment of opportunity of third-parties.

This article talks about 7 tech issues to keep your GM up at night which are convergence, reputation management and review tracking, bandwidth, PCI compliance, in-room technology, technology and ADA, in-room television. In my opinion, as a hotelier, he or she should stand both on manager and guest position to consider operate a hotel. From a manager view, they are trying to make maximum profit with minimum cost. The profit comes from comfortable environment, convenient electronic devices, considerate human interaction. Those 7 tech issue provide a detailed list about how to improve hardware in hotel to reach a cozy and speedy living environment goal. From a guest view, they are trying to gain more delight experience with less expenditure. The devices that hotel provided and service that they rendered lead guests into a homelike place. So those 7 tech issues are beneficial for both two sides.