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Contents contributed and discussions participated by clonyr

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clonyr

6 Must-have Features of a Mobile Hotel PMS - 0 views

www.hotelnewsresource.com/article105707.html

mobile hotel pms hospitality technology software tech

shared by clonyr on 13 Jun 19 - No Cached
  • A Hotel Management App, or a Hotel PMS app if you will, is an absolute must in today’s competitive hotel business. With the amount of dependency there is today on a mobile device, being able to handle your hotel operations from the convenience of your smartphone is a winning strategy.
  • If you are still on the fence about investing in a hotel management app for your hotel, then let me run you through some of the vital benefits that come with investing in one.
  • The point of having a hotel mobile PMS app is to have the option and the advantage of being able to stay on top of your hotel operations without having to be physically present at the property. While there are several factors that contribute to the smooth functioning of hotel operations, there are a few of them that you just cannot afford to miss out on. This is where a hotel management app comes in handy.
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  • While there is little doubt about the efficacy of a cloud-based Hotel Property Management System, investing in a mobile Hotel PMS app takes you one more step closer to smoother hotel management.  
  • clonyr on 13 Jun 19
     
    This article is about the importance of having a hotel PMS in today's competitive hotel business. In this era ,we are dependent on our mobile device and being able to handle hotel operations is a convenience that can not be passed up. You will be introduced to the benefits to having the app and the must have features of a hotel PMS app needed for smoother hotel management.
clonyr

MultiBrief: Hospitality will enjoy growth in 2019 but suffer from labor issues - 1 views

exclusive.multibriefs.com/...l-hospitality-event-management

hospitality growth labor issues hotel

shared by clonyr on 04 Jun 19 - No Cached
  • Occupancy, which has seen an increase to 66.2 percent in 2018, will receive a further boost from an anticipated 2.1 percent rise in demand. A combination of factors like capital spending, tax-law changes and improved wage growth have affected the industry for the better
  • There are now more jobs than there are people to fill them.
  • Hotel employees are taking advantage of this unemployment rate to demand changes like increased wages and benefits, job security and better healthcare.
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  • According to the Bureau of Labor Statistics, there are many open jobs, but only 5.3 percent of those are filled. This is the highest level since 2000 and shows how hard it is for hospitality managers to find qualified employees.
  • clonyr on 04 Jun 19
     
    This article discusses the growth of the hospitality industry as the labor sector experiences a slow down. The CBRE projects that although labor issues are worse in the suburbans areas finding the right talent or retaining has become harder in all markets. In addition, the industry is facing challenges in areas like gender equity, insurance requirements, and controversial political considerations for example lower-paying jobs such as dishwashers, line cooks and wait staff have shown more talent shortage because typically those positions are filled by undocumented immigrants.
  • clonyr on 09 Jun 19
     
    I admire that the article mentioned many of the labor issues area result of undocumented immigrants leaving their job positions because of the political climate against undocumented individuals in addition to low pay. The affect of it can be seen throughout the industry.
clonyr

Expedia Being Investigated for Conspiring With Hotels to Suppress Competition – S... - 0 views

skift.com/...hotels-to-suppress-competition

hotel tech hospitality technology

shared by clonyr on 28 May 19 - No Cached
  • Expedia Group Inc. is under investigation by the Utah attorney general for allegedly conspiring with the biggest U.S. hotel chains to suppress competition in online travel booking.
  • Beginning in 2014, the hotel companies agreed to stop bidding on one another’s brand names in Google searches in order to avoid price competition.
  • TravelPass claims searches for hotels used to generate an open bidding process where companies could bid on keywords that included their own brand, as well as those of their competitors.
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  • “The conspiracy has left in its wake an online travel booking marketplace characterized by deliberately limited information and high transaction costs.”
  • clonyr on 28 May 19
     
    TravelPass Group LLC raised a lawsuit with the Utah attorney general to investigate Expedia conspiring with Marriott, Hilton and other hotel companies to manipulate search advertising on Google. Under federal law it is illegal for companies to work together to harm competition. In 2014, hotel companies agreed to stop bidding but Expedia continued to coordinate and act as a go between for the companies and providing reports on compliance with the agreement.
clonyr

Ten Golden Rules to Improve Guest Experience with SMS | By Mathieu Pollet - Hospitality... - 0 views

www.hospitalitynet.org/...4093448.html

hospitality sms guest integration technology mobile hotel

shared by clonyr on 22 May 19 - No Cached
  • It would seem only logical, therefore, that highly-personalised service providers like hotels would use this type of communication to ensure their guests have a great stay. Surprisingly though, most hotels don't use SMS at all to interact with their guests.
  • 82% OF SMS ARE READ WITHIN 5 MINUTES OF RECEIVING
  • But SMS can, on the other hand, be a perfectly scalable solution for any hotel, and it can dramatically improve the quality of communication with guests, not only before and after their stay, but throughout each phase of their journey.
  • clonyr on 22 May 19
     
    This article focuses on the integration of SMS in hotels to increase guest engagement. With 82% of SMS sent are read within 5 minutes of receiving, why aren't more hotel using SMS to interact with their guests? The use SMS communication will help the hotel meet your needs quicker boosting their experience. It will also be used to inform guests when their room is ready, offer late check out and send discount codes that can be shared to family or friends.
chefaroy

"Future Hotel" - 11 views

alibaba future hotel AI automation tech
started by chefaroy on 12 May 19 no follow-up yet
  • clonyr
    #3 clonyr on 12 May 19
     
    Hi Adam,

    Very interesting article. I find it interesting that Alibaba have decided to join the hospitality industry which is different from the retail industry. I am interested in getting feed back from their hotel guest once it opens. Although we welcome technology, many people would continue to demand human interactions when checking into a hotel.
clonyr

The Importance of Website Personalization for Hoteliers | By Trish Leighton - Hospitali... - 2 views

www.hospitalitynet.org/...4093312.html

hospitality hotel software personalization technology

shared by clonyr on 12 May 19 - No Cached
  • Personalization is all the rage in the travel industry, right now. Today's marketers have plenty of opportunity to personalize their
  • customer's online experience.
  •  According to New Epsilon research, 87% of consumers say they are more likely to do business with travel websites and/or apps that offer personalized experiences but say only 64% of travel sites are doing i
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  • well.
  • A recent consumer report by Harvard Business Review found that two-thirds of consumers remain loyal to a brand because they feel they share similar values.
  • Remarketing to return visitors could include things like loyalty program offers, room upgrades, return discounts, etc. Engaging consumers with remarketing tactics require content that is attention grabbing and urges them to convert.
  • clonyr on 12 May 19
     
    The importance of personalization for hotel guests is becoming increasingly popular in the travel industry and a simple step to improve direct conversions. You will learn about how to create a unique experience for hotel guests, mapping your target audience and crafting personalized campaigns for your target audience.
clonyr

How hotels are meeting the demand for quality meeting space | JLL Real Views - 3 views

www.jllrealviews.com/...g-demand-quality-meeting-space

technology hospitality hotel event meeting solution

shared by clonyr on 09 May 19 - No Cached
  • The global market for meetings and events is currently growing at seven percent per year, in turn driving up prices for meeting space across North America, Asia, and Europe.
  • The big hotels groups are taking this on board. In February, for example, Hilton announced a new hotel brand called Signia, which focuses exclusively on the meetings and events market by incorporating cutting-edge technology and design into the guest experience.
  • “Whether adding space or refurbishing, hotels need to think carefully about where the ROI will come from, be it though higher rates, improved occupancy or increased food sales,” concludes Sachs. “But there are definite opportunities to tap into this growing market by understanding and responding smartly to shifting expectations.”
  • clonyr on 09 May 19
     
    Hotels are now changing the way they provide meeting spaces to guests. Considering the change in the global market for meetings and events many facilities are looking to meet the demands for better technology, meeting guests expectations, and creating a memorable experience for the guests. With the many changes being made, hotels must also ensure that the changes will lead to a long-term return on investment.
  • clonyr on 09 May 19
     
    Hotels are now changing the way they provide meeting spaces to guests. Considering the change in the global market for meetings and events many facilities are looking to meet the demands for better technology, meeting guests expectations, and creating a memorable experience for the guests. With the many changes being made, hotels must also ensure that the changes will lead to a long-term return on investment.
  • clonyr on 10 May 19
     
    I've never heard of the Gaylord Rockies, I'll have to research that. In addition to the meeting sizes and technology, hotels are also changing menu's catering to the more green and healthier options and also customizable packages to cater to their needs and expectations.
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