Skip to main content

Home/ Hospitality Technology/ Contents contributed and discussions participated by kimmumford

Contents contributed and discussions participated by kimmumford

kimmumford

4 Ways Technology Is Changing the Events Industry - 2 views

  • events contribute $115 billion to the United States gross domestic product (GDP), with subsequent billions funneled to both state and federal tax revenue.
  • it's also getting bigger in nations like the U.K., India and Japan.
  • Mobile ticketing also allows vendors to do a lot more.
  • ...7 more annotations...
  • As a result, venues, promoters and planners need to partner with providers who can take their experiences mobile.
  • he use of event technology can create a 20 percent increase in event attendance while reducing related costs by up to 30 percent. Even so, numerous studies also indicate that one of the biggest reasons events professionals don’t integrate new technologies is due to costs.
  • Technologies like scannable QR codes, much like the ones used for online ticketing, can help event professionals collect data from attendees that are actively scanning different objects at a live event.
  • The most likely development in the near term is cashless events.
  • Virtual attendance has the potential to provide low-cost options for people who otherwise wouldn’t be willing to spend money on tickets. Additionally, those people could have a view from the best seats in the house without damaging ticket sales in those areas.
  • ut factors like cost and concerns surrounding the way tech integration may impact event experience continue to prevent some professionals from trying new solutions.
  • For event organizers, the key will be assessing what technologies have the best return on investment, both in revenue generation and attendee satisfaction. Those that capitalize on the right technologies stand to gain a significant competitive advantage in the evolving event landscape.
  •  
    The events industry is growing in the United States and around the world. Event managers need to keep up with the current and future technology trends in the industry. Mobile ticketing, cost reduction, gathering data from event attendees, and cashless events are all areas that event managers need to use in their operations. Using technology at events can help to reduce costs and improve attendance. In addition, the future in events could mean having a cashless event and also implementing virtual attendance. Event managers need to evaluate the technology that is the most cost-effective. The initial cost may be high; however, event managers need to look at the return on investment.
kimmumford

HPE Newsroom | Why Securing Connected Sports Stadiums Is a Must - 1 views

  • pturing a few credit card numbers at the corner cafe when they can do the same to thousands of people in one place?
  • The NFL monitored for scam websites before the event and brought in a cybersecurity team to track all data activity during the game. And it worked—so far, no cyber crimes have been reported.
  • focusing less on the Snapchats and more on point-of-sale transactions during events.
  • ...6 more annotations...
  • Stadiums need to segregate all that traffic from the important stuff,” such as credit card information and passwords.
  • eams, says creating secure applications and focusing on point-of-sale and other important data exchanges is just half of the cybersecurity solution, though. Patron participation is the other, starting at the gate, physical screenings should go hand-in-hand with cyber screenings.
  • IT professionals should monitor and restrict these growing digital access points in the building as well.
  • Avoiding cyber attacks at sporting events comes down to educating patrons about the risks
  • the next few years new technologies will arise to offer better, more cost-effective encryption options (possibly through quantum computing technologies) to help mitigate cyber cri
  • o date, though, it seems cyber safety will continue to rely heavily on the fans entering the stadium.
kimmumford

Europe To Be A Favorable Destination For The Growth Of Smart Stadium Market | Marketsan... - 1 views

  • The global smart stadium market that was estimated to be worth USD 4.62 Billion in 2016 is projected to reach a value of USD 17.32 Billion by 2021, growing at a CAGR of 30.2% during the period 2016–2021.
  • On the basis of deployment model, the on-demand deployment model is anticipated to take up the largest share in this market as well as grow at the highest rate in the coming years, since the organizations are nowadays focusing more on reducing operational costs along with improved efficiency, high security and low maintenance, and easy installation, among others.
  • Other factors like increasing demand for cloud services, data center services, network services, and its reliable and efficient integration are further said to be driving the services market.
  • ...4 more annotations...
  • , Europe is expected to hold the largest share, thus dominating the global smart stadium market in 2016, whereas the Middle East and Africa is the fastest-growing region.
  • The worldwide market for smart stadiums is experiencing huge growth, mainly owing to the following factors: Rising trend of digital transformation and adoption of IoT technologies Increased focus on attracting home viewers Growing demand for better customer engagement and experience Upcoming national and international sports events across the globe like 2022 FIFA World Cup in Qatar Increasing government initiatives for smart building projects Growing need for modernization of network and telecom infrastructure
  • On the flip side, inability of traditional stadiums to match up with the smart stadium technology and low investments in smart technology by the stadium owners in its deployment are the major factors that may hamper the growth of this market.
  • global market for smart stadiums include Huawei Technologies Co. Ltd. (China), Intel Corp. (U.S.), NEC Corp. (Japan), Cisco Systems, Inc. (U.S.), International Business Machines Corporation (U.S.), Fujitsu (Japan), Johnson Controls (U.S.), Tech Mahindra Ltd. (India), Volteo (U.S.), and GP Smart Stadium (the Netherlands).
  •  
    Smart stadiums are growing in popularity around the world. In 2016 was estimated to be 4.62 million dollars and is expected to grow by just over 30% by 2021. There are different models available when designing a smart stadium. The on-demand deployment model will make up the largest share of the market. The leader in the growth of smart stadiums are Europe, Middle East, and Africa. There are six factors contributing to the growth of smart stadiums. However, there are two factors that are hindering the growth of smart stadiums. One of these factors is the investment. There are at least ten major corporations that are offering smart stadium solutions. Five of the ten corporations are based in the United States. However, there are some smaller companies that are forming partnerships to help stadiums implement the new technology.
kimmumford

Best POS Systems for Small Businesses 2018 - 0 views

  • hey include time-saving features that help you analyze your sales data and manage your inventory, staff and customers.
  • integrations for email marketing, loyalty programs, and other capabilities that make it easier to run and grow your business.
  • cloud-based systems
  • ...1 more annotation...
  • e asked small business owners which systems they use and what they like and dislike about them. We also read customer reviews to see what users with firsthand experience think about them.
  •  
    This article discusses some of the best POS systems for food service. Small business owners were asked for their choices and the pros and cons for the systems they discussed. The Business New Daily created a list of criteria to evaluate the POS systems and then ranked the top ones they chose for 2018. There are links and some costs provided in this article.
kimmumford

A GDS Primer: What is the GDS and Which Travel Agents Need It? - 0 views

  • Global Distribution System (GDS) is a travel agent’s motherboard for booking airline tickets and other sorts of travel goodies (like hotel and car)
  • If you are a leisure travel agent, there’s a huge whopping huge chance that you don’t need to use a GDS.
  • onfuse the GDS with a Central Reservation System or Computerized Reservation System (CRS).
  • ...10 more annotations...
  • GDSs function as an umbrella for many many CRS systems. It’s like a CRS motherboard. (In fact, many vendors outsource their CRS systems to a GDS.)
  • on of the GDS . . . travel agents have access to zillions of different airline fares, and many airlines’ inventory is accessible to the zillions of travel agents who are booking flights for their many many clients.
  • Using a GDS is a technical skill (think computer coding), and to use it really well is an art.
  • To learn the GDS green screen takes intense training, and to become proficient takes tons of practice and constant use.
  • The GUI is the point-and-click version of the GDS.
  • its current stage of development, even GUI users need to understand the language of the green screen
  • interface, the code that comes back still has important information like fare types and rules that the agents really needs to understand
  • In short, debit memos are fines to travel agencies for making a mistake when booking with the GDS. Yes, even an itty bitty innocent mistake or typo
  • This is why a host agency cannot afford to let a new agent use the GDS without rigorous training. It’s just too risky.
  • nd if you miss your goals? Expect there to be financial penalties.
  •  
    GDSs are updating their systems to meet the growing demands of travel agents and still are popular today. They are a complicated system that require months of usage and training to become proficient. There can be mistakes when using GDSs that most travel agents try to avoid making because a mistake could lead to a debit memo r fine. The good news is unless you are booking corporate travel, complicated itineraries, or air only travel, you do not need to use GDS. Most leisure travel agents can use a host agent. These systems are like the point and click booking that are used by online travel agencies. GDSs have their place and are beneficial for certain types of agents; however, most agents that do not want to take months to learn to use GDSs have alternatives.
kimmumford

Article | On the Winning Team: Technology Fuels the Fan Experience | Networking | MKT14... - 0 views

  • performers and venue operators also enjoy the benefits provided by constant connectivity and interactivity, particularly the revenue generation digital technology brings to live events. 
  • Besides enhancing the overall fan experience, the technology presents new and more targeted opportunities for teams, performance acts and venues to generate revenue. 
  • etworked displays are critical in a large public venue in various use cases, including digital menu boards, concourse advertising, suite entertainment, wayfinding [helping guests find venue amenities and attractions], interactive touch experiences and scoreboards
  • ...4 more annotations...
  • High-density wireless networks, currently being deployed in stadiums and arenas worldwide, allow fans to stay fully connected before, during and even after events. Mobile applications, such as Major League Baseball’s Ballpark app, treat guests to device-based ticketing, special offers and rewards, exclusive content, remote food and merchandise ordering, seat and experience upgrades, a personalized history of every game the user has attended, social media functions and a variety of other features. 
  • mPOS enables specialty services such as paperless transactions, in-seat ordering and better crowd management to help improve the fan experience
  • Securing a high volume of guest demands concentrated within a relatively small area requires a network access control solution that can rapidly adjust to different users, devices and needs while simultaneously dispensing reliable policy management for automatic rules enforcement. “If fans are connected to a guest network, you’ll want to ensure that policies keep fan traffic separate from internal traffic,
  • trong, reliable security can also prevent guests and staff from inadvertently damaging IT and network security.
  •  
    This article discusses the way sport stadiums are enhancing the experience of fans to draw them from their couches to the stadium through the use of networks that allow them to enjoy the experience from before they arrive at the stadium until after the event is over. The networked technology allows guests to get upgraded seats, help with parking, order food or merchandise from their seats, and even watch replays of a play from multiple angles. They can even connect to one of the many apps that are now available for sport events. The proper system and strong networking is needed to provide and enjoyable experience to the guest from the time of leaving for the event until after the event is over.
kimmumford

The Role of Global Competer Reservation Systems in the Travel Industry Today and in the... - 0 views

shared by kimmumford on 15 Jan 18 - No Cached
  • the best known global CRSs are AMADEUS, GALILEO, SABRE, and WORLDSPAN with AMADEUS being the only one which is largely owned by European airlines. Together with GALILEO, it is the leading system in the European market. GALILEO, however, also has a strong position in the US market after it merged with an American system. SABRE and WORLDSPAN have been developed in the US. So far, SABRE is the only CRS which is wholly owned by one single airline.
    • kimmumford
       
      Global CRS's
  • CRSs are systems for purely (information transfer) logistical functions
    • kimmumford
       
      CRS definition
  • he network of the global CRS AMADEUS has additional 14 network nodes distribers who thus have the latest information about availability at any point in time and can use it as a basis for a new offer. In addition, the system can also store customer related information such as e.g. all services provided to a certain customer, type of payment, service information etc. ♦ Fare Quote & Ticketing: Just like the product presentation, the fare quote, ticketing and voucher generating process depend on the type and the complexity of the services offered. For flights, multiple fares are being offered which differ according to the reservation category, the date of the journey, the day when the reservation was made, the route and the length of the stay. That means that practically each fare needs to be calculated individually. In addition, fare quotes can change daily. The prices of other service providers, however, are relatively fixed so that in most cases, they stay an unchanged part of the offer. For the ticketing, travel agencies receive a fixed number of ticket forms which may only be used after confirmation has been availability of particular reservation categories and possibly the fare. It may, however, be difficult to describe the products of other service providers appropriately with only a limited amount of information. Hotels, for example, have so far only been able to provide information about the price, the size of the bed and its approximate location which alone is not a meaningful description for potential customers. For this reason, it is intended to link the particular offers to visual multimedia technology to be able to provide more detailed information to the customer. ♦ Reservation: The core function of reservation systems and the main reason for developing them is the reservation of offered services in the travel industry. To this end, a so called Passenger Name Record (PNR) or Guest Name Record (GNR) is created for each passenger or each group of passengers. These records contain all services-related customer information. At the same time, this information is transferred to the internal inventory system of all service providFigure 2 Principel structure of CRSs N N P pr S Fare Quote and T Hotel- or Car-Systems Travel Agencies Tourism Tourism Tourism Tourism Stickynote
    • kimmumford
       
      AMADEUS network modes and criticism of CRS
  • ...5 more annotations...
  • The development of such systems was already started at the beginning of the sixties, the objective being at the time to automate seat reservations procedures of airlines. Today, the largest civil data centers and the most powerful communications networks are being used exclusively for this purpose.
    • kimmumford
       
      Began for one purpose which is now expanded.
  • Today, the user has direct access to essential travel information and can find further information in all CRSs about trade shows, visa regulations, particular events etc. Furthermore, programs and interfaces have been developed which facilitate the internal administration for each travel agent. Also invoicing, accounting, customer and quota management increasingly depend on the respective CRS. User prompting has significantly improved so that even inexperienced users can easily learn how to work with the reservation procedure. Since more and more PCs are being used in this area modern user interfaces have been introduced.
    • kimmumford
       
      Additional access for the CRS
  • Another weak point in the CRSs have always been additional functions since such functions would not increase the number of sold flight tickets. O
    • kimmumford
       
      Weak point
  • There are two approaches which can help to reduce distribution costs. On the one hand, the on-line services provide additional possibilities of cost-effective direct distribution to the end customer. Many airlines now offer access to their internal service provider systems via on-line services and in particular via Internet. This also helps reducing costs incurred by travel agents and fees to the CRSs. O
    • kimmumford
       
      two approaches to cost reduction
  • he so called “no frill carriers”, one of them being Southwest Airlines, have taken this one step further. In all areas, they avoid unnecessary costs (service, change of bookings, meals, etc.) and merely offer basic services, i.e. to transport a passenger from A to B at the best possible price.
    • kimmumford
       
      Offer basic services
  •  
    This article discusses the role of CRS and GDS in the travel industry. The author discusses the well known systems used. The authors further discuss the advantages and disadvantages of using these systems and ways to reduce the costs. These systems were believed to be entering extinction; however, there are still uses in the industry.
1 - 6 of 6
Showing 20 items per page