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jhazz003

Expedia Announces Suite of Software and Technology Products for Hotel Partners - 0 views

  • Omni Hotels & Resorts is the latest partner to take advantage of Expedia's package solution. "Omni Hotels & Resorts is excited to further leverage our marketing partnership with Expedia to bring our guests the option to book their total vacation experiences directly with us," said Peter Strebel, chief marketing officer and senior vice president of sales for Omni Hotels & Resorts.
  • Partner Loyalty Enrollment: Initially tested with Red Lion Hotels Corporation last fall, the technology has advanced to now allow hotel partners to enlist and sign up users from Expedia sites for their brand loyalty programs. This program has grown to include three other chains.
  • MICE Booking Technology: The MICE solution is the first tool that truly automates the booking process for meeting organizers and hotels in real time, making RFPs (requests for proposals) a thing of the past. Hotels can increase MICE sales efficiency by integrating the MICE online booking engine on their website, allowing customers to configure and directly book their meeting, including group lodging, online. This technology further enables hoteliers to yield prices for meetings and groups, based on multiple dynamic criteria to increase revenue. The MICE solution is currently live with Best Western Central Europe and the NH Hotel Group in Germany with promising results. A global rollout will begin soon.
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  • Rev+:
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  • art of Expedia® PartnerCentral (EPC), the company's partner portal which helps hotels manage their properties and rates, Rev+ is a revenue management tool designed to provide actionable data and insights to empower partners to make smart decisions to optimize their revenue. Rev+, an essential tool for revenue managers, comes at no additional costs for hotel partners, and doesn't require additional sign-up.
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    Expedia has announced new technology and software for hotel partners that will help hotel partners drive knowledge and efficiencies. "Expedia Powered Technology was born from rethinking how we work with our hotel partners - through listening to their needs, and leveraging our technology as a driver for industry solutions," said Cyril Ranque, president, Lodging Partner Services. It is vital for Expedia, the world's largest online travel company to listen to their hotel partners and to follow the growing technology advancements. Omni Hotels & Resorts has been the latest partner to join the Expedia's package solution.
Michelle Wilson

Ping Identity Shares Best Practices for Securing and Managing User Access to UltiPro at... - 0 views

  • ing Identity solutions for human resource applications help companies get the most out of their HR technology investments. The company’s cloud identity management solutions allow employees to securely access UltiPro and other Web-based HR applications using Single Sign-On (SSO), while making it easier for Human Resource Information Systems (HRIS) to provision and manage user accounts. Whether a customer chooses PingFederate cloud identity management software or PingOne cloud identity management as a service, Ping Identity’s products are designed to work with existing HRIS systems, as well as a wide variety of Web-based environments and business applications. Connections—The Ultimate Partner Forum is Ultimate Software’s annual customer conference. Each year, a dynamic group of more than 1,000 HR, payroll, and talent management professionals come together to learn about UltiPro product enhancements, industry best practices, and compliance regulations. On March 29, 2012, at 10:45 a.m. PDT, Ping Identity Senior Technical Architect Paul Madsen will join Ultimate Software’s Vice President of SaaS Technology Jim Jenson and Director of Strategic Alliances Jennifer Brafman Staffen in a track session for UltiPro Enterprise that will cover “The Advantages of Single Sign-On and How to Get There.” The session will repeat at 4 p.m., PDT, March 29, 2012, in a track session for UltiPro Workplace. To learn how Ping Identity’s cloud identity management solutions work with UltiPro and other HR applications, please stop by the Ping Identity booth. The Ultimate Connections Conference begins today and continues through Friday at the Bellagio Hotel in Las Vegas. About Ping Identity | The Cloud Identity Security Leader Ping Identity provides cloud identity security solutions to more than 800 of the world's largest companies, government organizations and cloud businesses. With a 99% customer satisfaction rating, Ping Identity empowers more than 42 of the Fortune 100 to secure hundreds of millions of employees, customers, consumers and partners using secure, open standards like SAML, OpenID and OAuth. Businesses that depend on the Cloud rely on Ping Identity to deliver simple, proven and secure cloud identity management through single sign-on, federated identity management, mobile identity security, API security, social media integration, and centralized access control. Visit pingidentity.com for more information. Contacts fama PR for Ping IdentityWhitney Parker, 617-986-5011pingidentity@famapr.comFollow Us on Twitter: @PingIdentityJoin our LinkedIn Group: Ping Identity CloudSubscribe to our YouTube Channel: PingIdentityTV Recent Stories from Ping Identity UNC’s Kenan-Flagler Business School Turns to Ping Identity to Solve Identity Management Complexity April 04, 2012 DENVER--(EON: Enhanced Online News)--Ping Identity today announced that the University of North Carolina’s Kenan-Flagler Business School has selected PingFederate to ease the management of identiti... more » Ping Identity Partners with Macnica Networks April 03, 2012 TOKYO--(EON: Enhanced Online News)--Ping Identity®, The Cloud Identity Security Leader™, today announced that it has partnered with Macnica Networks Corp., the leading value-added distributor in Ja... more » Ping Identity Launches Certified Service Partner Program April 03, 2012 DENVER--(EON: Enhanced Online News)--Ping Identity announced its Certified Service Partner Program. more » More Stories class
  • Ping Identity solutions for human resource applications help companies get the most out of their HR technology investments.
  • allow employees to securely access UltiPro and other Web-based HR applications using Single Sign-On (SSO), while making it easier for Human Resource Information Systems (HRIS) to provision and manage user accounts.
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    This article shares some information about a Ping Identity that was demonstrated at the Ultimate Connections Conference in Las Vegas which was held at the end of March. Ping's experts were on hand to discuss how Ping Identity can help eliminate multi-employee passwords, increasing security. Ping uses cloud identity management solutions which will allow employees to access web-based HR applications using SSO (single sign-on), making it easier for HR managers to monitor user accounts. Pings systems are designed to be used with a wide array of products already in use. This is very interesting and will help the HR department, making their job a little easier by not having to worry about misuse of employee sign ons.
delaneyverger

Thinking Outside the Vendor RFP Process in Hospitality Digital Marketing | By Jason Price - 0 views

  • Some believe the vendor RFP process allows a hotel company to pick the most qualified service/product provider through an unbiased decision process. Perhaps this is the case for commoditized supplies or services (housekeeping supplies, linens, laundry, etc.) where the RFP process allows for comparing the proverbial "apples to apples."
  • At a typical hotel, who is equipped with the latest best practices in digital technology and marketing to sufficiently and adequately prepare a vendor RFP? Very few hotel companies have the bandwidth and depth of knowledge to adequately identify the digital needs of the property. Nor can they convey the property's needs and wants in the digital space and where it needs to be in 6, 12, 24 and 36 months from now. Lastly, who at the property can afford to devote considerable time to research and prepare a vendor RFP that asks the right questions, conveys the right objectives and provides a solid framework for evaluating and comparing one digital technology and marketing firm to the next?
  • On the hotel side, the typical vendor RFP process easily takes 50+ hours from beginning to end. On the digital technology and marketing vendor side, time to review, respond, and present takes upwards of 25-40 hours. Typically, three vendors compete and with all parties combined the entire RFP process will cost upwards of $15,000-$20,000. Beyond the cost, this process consumes the time and energy of multiple people and departments on an average of every two years for the hotel company.
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  • The traditional vendor RFP process is not suited for evaluating and choosing a digital technology and marketing partner who will be entrusted to guide the hotel in maximizing revenues from the most important distribution and marketing channel in hospitality: the direct online channel (i.e. the property website). Such an RFP process is typically riddled with contradictions and self-selecting biases, and also represents an antiquated method unsuitable for a fast-paced digital world
  • The traditional vendor RFP process cannot provide answers to crucial questions concerning familiarity with industry's best practices, strategic approach to digital marketing technology and marketing, digital technology innovativeness, quality and depth of direct online channel consulting services, etc
  • Common observations on the RFP experience: It serves as a tool to fulfill administrative requirements or to simply "shop around" when in fact the digital marketing/technology firm has already been privately selected. On paper, every digital technology and marketing firm can present itself at its best and can creatively diminish any weaknesses or embellish any strength. The hotel does not know what questions to ask to get to the heart of what the hotel needs. Digital marketing and technology firms can easily make promises and fall short on delivery and meeting expectations. Over-promising and under-delivering has become modus operandi for a number of players in the industry. Properties can get carried away and request proprietary information like methodologies, access to code, and design work as part of the vendor RFP.
  • Some hotel companies never follow up and leave the evaluated vendors in limbo. Oftentimes hotel companies do not give the digital marketing firm adequate time for proposal development, which demands further use of resources or the delay of other key projects. When management changes, the hotel company is more likely to go into a vendor RFP without evaluating the results and contributions of their current vendor, which can disrupt existing relationships and potentially impede the successes to date. Given the arduous process of the vendor RFP process, there could be a sense of entitlement on both sides that could result in a mutually caustic relationship from the onset.
  • Digital agencies may propose lower costs to win the contract and introduce additional fees later only leading to resentment and regret. Hotels will often push needs beyond the original scope in the vendor RFP and use the proposal as leverage to get more services without paying. Not all digital agencies are the same but as mentioned, any agency can demonstrate on paper its superiority to solve any problem and deliver any service. Behind the scenes an agency can outsource and end up costing the hotel twice what is originally proposed in additional fees.
  • Not all digital agencies are the same but as mentioned, any agency can demonstrate on paper its superiority to solve any problem and deliver any service. Behind the scenes an agency can outsource and end up costing the hotel twice what is originally proposed in additional fees.
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    This article discusses how the traditional vendor RFP (Request for Proposal) model is no longer the ideal way to integrate the right technology marketing that a hotel needs. The traditional vendor RFP model is time-consuming and expensive, and with the way that technology is constantly expanding and changing, hotels need to stay up-to-date with technology more and more frequently, which can mean this process is wasting time and money on an ever-increasing scale. Furthermore, it is not always an accurate indicator of the kinds of technology a hotel might need, especially what a hotel might need in the future, and it is difficult to determine who would best be capable of knowing what the property will need or what exactly to ask for in an RFP. The article talks about three alternatives to the traditional model: the Scorecard model, the Digital Marketing Partner Interview model, and the Trusted Partner model. With the Scorecard model, hotels have a checklist of things they need and can check off each point from each potential vendor. With the Digital Marketing Partner Interview model, which is similar to the traditional vendor RFP process, except that the interview focused on finding a Digital Marketing Partner that aligns with the hotel's management philosophy, values, and culture in order to find the right partnership. With the Trusted Partner model, the hotel works with one particular company with whom they share common goals and objectives, and they work together to solve problems and adapt new technology as the hotel's technological needs are manifested over time.
Yujia Xie

Priceline Partner Network To Provide Hotel, Flight And Car Rental Deals For Grandparent... - 1 views

  • The ability to book published-price hotel rooms through 245,000 hotels around the world
  • The ability to book published-price hotel rooms through 245,000 hotels around the world. Grandparents.com Travel customers also will have access to Priceline's extensive database of hotel freebies, including instant discounts, free breakfast, free Internet access, and more.
  • "As The Ultimate Resource for Grandparents, we strive to deliver top quality products and services to our audience and we continue to build our offerings with superior savings on the best deals on the Internet - most recently through our partnership with Priceline Partner Network. We are pleased to grant our very first Grandparents.com Recommended� Award for best in class providers of travel services to Priceline.com," said Jeffrey Mahl, President.
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  • Grandparents.com website visitors will have the best travel services we have to offer," said Randy Schartner, President of the Priceline Partner Network. "We believe that Priceline's broad array of travel services, which are also focused on delivering savings, will fit well with Grandparents.com's mission to provide savings to its members. We appreciate Grandparents.com's trust and confidence in Priceline to serve its members and website users and are honored to receive the first Grandparents.com Recommended� Award."
  • Working behind the scenes, PPN powers travel websites for a spectrum of affinity groups, airlines and hotel management firms and chains. PPN believes that it offers the most customizable private-label travel affiliate program on the market today. PPN's private-label services include hotels, flights, rental cars, flight & hotel packages, and priceline.com's famous Name Your Own Price� travel services for hotels, airline tickets and rental cars.
  • Grandparents.com seeks to strengthen the ties between family members, promote health and wellbeing, and give timely information and expert advice on what really matters to grandparents, from family, relationships, health and money, to entertainment, travel and retirement. More than anything, Grandparents.com celebrates what it means to be a grandparent today. The company's mission is to give today's grandparents--who like no other grandparents in history are engaged, vibrant and ageless, ideas and opportunities to connect to what's important to them.
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    As this article mentioned, Priceline Partner Network cooperated with Grandparents.com,Inc. to reach a business which can provide the latest information on this website. Travel customers can access to book hotels, rental car, airline tickets, air & hotel vacation packages. They try their best to provide best service and products. It also present the specific introduction about Priceline Partner Network, Priceline Group, Grandparents.com, Inc. in my opinion, this agreement can bring the visitors a new trip to search the hotels and other information. It can show various information which can be selected for customers and provide superior saving compared with other deals.
Paige Wuensch

TLabs Showcase - Green Path Transfers | Tnooz - 0 views

  • Green Path Transfers, part of the WHL Group, is a new, global, eco-friendly airport transfer and ground transportation network. We are currently operational in over 30 destinations around the world, with over 100 expected by the end of this year.
  • Our focus is on partnering with local operators who have made a commitment to environmental sustainability, especially through the use of low carbon emission fuels or engines
  • . They do not know how to access global markets with a professional transfer service priced for distribution (a problem they have as well with their other tour and activity products), nor do they have the technology to plug into global distribution, and this is where Green Path Transfers comes in.
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  • Second is the move to a low carbon future. The WHL Group is committed in all its businesses to minimising our environmental footprint and supporting local communities. In designing the airport transfers business we noted the increasing number of “green” transfer and taxi companies appearing around the world and had the idea to try and bring as many of these into one big global family as we could
  • Green Path Transfers are simply in this case focussing our training, distribution efforts etc. around the transfers element of their business, giving them access to the technology to plug them into global markets.
  • First, ground transportation in much of the developing world is still very fragmented and immature.
  • Green Path Transfers offers transfers from airports, ship ports, bus stations, train stations and border crossings, as well as inter-city and inter-country transfers.
  • Strengths: Unique, appealing twist on an existing product Strength of the global network, reaching destinations others can’t Ability to leverage other WHL Group assets. A network of operators with strong shared values and a shared mission (building a greener future
  • Weaknesses: Limited exposure. Difficulty recruiting partners in some destinations offering low-emission vehicles being. They are essentially non-existent, especially in developing countries.
  • Opportunities: To become a recognized brand name within the travel industry and the travelling public for providing eco-friendly ground transportation To become a global partner to worldwide corporations with a focus on environmental sustainabilit
  • Threats: Larger organisations moving into the space Low/zero emission vehicles becoming so prevalent that this is no longer a unique selling point
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    Green Path Transfers are a a fairly new Eco-friendly airport transfer and ground transportation network. The goal is to offer safe and professional transportation in global markets to travelers. In addition Green Path Transfers are focusing on a low carbon movement in the future. The company has partnered with companies using low-emission vehicles and these vehicles are clearly marked in the search results of the website, in order to allow the customer a completely transparent booking and check-out process with the vehicle of their choice. Their customers consist of leisure travelers, corporate travelers and their distribution partners, such as hotels and flights.
Diamond Williams

Google and The Future of Event Tech - 0 views

  • During I/O, the annual developer conference, Google made several announcements that are set to have an impact on how we use technology at events.
  • Google Glass is the gadget of the moment
  • Event staff could immediately scan event tickets by wearing Glass or attendees could scan an intelligent code to get clearance. The technology is so event friendly that I anticipate lots of cool apps in this space.
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  • Google announced that YouTube Live will be available to all Partners in good standing. This is quite massive. If you’ve been a regular YouTube user and gained the Partner status you will be able to stream events live.
  • Secondly livestreaming is, as Sam Sheffer of The Verge explains, the most logic use of Glass thanks to hangout integration.
  • Google planted 525 powered sensors around the halls of San Francisco’s Moscone Convention Center, and began collecting data
  • Crowd management and control is one of the most delicate issues in the industry. It looks like this technology could provide real time data to understand how the crowd is moving during the event.
  • While some of the discussed tech probably won’t make an event near you anytime soon, some other announcements will have an immediate impact on how you execute your event.
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    Google made several announcements at a developer conference that could bring drastic changes to event technology, both in the immediate future and further down the line. One of Google's latest gadgets is Google Glass. There has been much talk about both it's functionality and its detractors. However, it is highly functional for events. It allows you to scan tickets upon entry and it also allows you the ability to send a live feed of the event. This is advantageous for those who want to go to events but are not able to attend in person, for whatever reason and is ideal for Google Plus hangout integration. Google also announced that Youtube Live (live streaming on Youtube) would be available to all partners in good standing. Before, live-streaming on Youtube was only available to certain partners. So Glass now has greater potential to be used by more partners to live stream to Youtube. Lastly, Google planted sensors all around the convention center where the conference took place, and collected data (temperature, humidity, light, pressure (including nearby footfalls), motion, air quality and both RF and ambient noise) to study the crowd and how they moved around the conference. Crowd management and control is a delicate issue and this technology could give real time data into what the crowd is doing.
sbarr011

Expedia Leads $26 Million Alice Investment in Hotel Tech Push - Skift - 0 views

  • Alice, a startup that sells operations software to hotels, has raised $26 million in a Series B funding round led by online travel giant Expedia.
  • Expedia’s interest in Alice suggests that the online travel company is curious about possibly providing more back-end software services for the hotels that use it to market and distribute their inventory globally.
  • The company “is now at a completely different level,” when it comes to putting into place a set of tools that are broad and comprehensive and that are responsive to what hotels have said their needs are, he claimed.
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  • A key part of Alice’s system is its ability to let guests, front-of-house workers, and back-of-house staff communicate and track requests. For instance, a guest request via a text message for, say, more linens, can be conveyed to the right worker using Alice, the company said.
  • It now processes more than 50,000 requests a week, up from the 10,000-a-week pace it had a year ago. The company anticipates hotels will handle more than two million requests on its platform over the next year.
  • Alice has more than doubled its count of hotel clients this year.
  • It has since evolved into software that aims to provide the first unified platform for a hotel to run its entire back-end operations, such as housekeeping and customer service communication.
  • Expedia officially began to market a series of new tools for hoteliers that it has been adding to its extranet for suppliers since 2015 under the name Expedia Powered Technology. Tools include help with revenue management and messaging with guests.
  • There are other hotel tech brands that offer software-as-a-service (SaaS) solutions that overlap with what Alice’s platform provides, such as the housekeeping-focused services of Amadeus Hospitality’s HotSOS. Other potential players in the market include Sabre Hospitality Solutions and Oracle Hospitality.
  • Expedia’s suite of data analytics tools includes a free service that aims to help hotels set their rates to command the most revenue and Expedia’s first meetings-and-events booking tool to help hotels automate requests for proposals — which today is still, largely, a manual process.
  • Priceline Group has, since 2015, been investing in business services for its hotel partners under the BookingSuite brand. The tools include revenue management software and digital marketing help for a property’s own branded website.
  • Trivago, the hotel metasearch brand that is backed by Expedia (but operates independently), is also offering hotel services, such as for revenue management and hotel management (like Base7booking).
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    Alice, a relatively new start-up which sells operations software to hotels, had a significant investment from Expedia in the previous round of funding. Alice has become a software that provides "the first unified platform for a hotel to run its entire back end operations, such as housekeeping and customer service communication". The system allows guests to send a text message with a request for more pillows or towels, for example, which will be directed to the proper the hotel employee department. Customers can track their requests and both the front and back of house staff can receive communications from guest requests. This IT platform has seen 5 times the amount of requests being generated. Also, the platform has partnered with double the number of hotels and they project more than two million requests will be communicated through this software in a year. Expedia is the largest shareholder in Alice currently. Alice suggests that this is because Expedia could be more interested in "more back-end software services for the hotels that use it to market and distribute their inventory globally." Expedia currently markets tools such as revenue management under the name Expedia Powered Technology to hoteliers. Expedia also offers meetings and events booking tools for hotels. Priceline, which is a competitor to Expedia, also has invested in tools and services that include revenue management software for their hotel partners. Trivago is also offering these services. Alice believes that the size of the market will allow for many other companies to work in this space, and is even open to partnering with other firms to expand. Alice also plans to expand their own business and add personnel with the new funds.
Nivia Butler

- Microsoft's Cloud Computing Strategy and Roadmap Evident at Convergence 2013 - 0 views

  • Microsoft's Cloud Computing Strategy and Roadmap Evident at Convergence 2013
  • Microsoft’s Convergence 2013 marks a subtle, yet
  • very significant shift in how this technology leader is marketing itself to partners and the outside world.  They are humanizing their marketing, messaging and products.
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  • For Microsoft to succeed with Windows Dynamics and Azure, they are going to need each partner and reseller to believe in the vision of a cloud-first strategy, then translate their unique expertise into sales. 
  • Kirill Tatarinov’s keynote underscored how committed Microsoft is to becoming a cloud, devices and services company. 
  • While Kirill did not specifically say that, it is clear from an architectural standpoint Windows Azure will be the foundational element of their devices and services strategy. 
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    The article discusses Microsoft's cloud-first computing strategy and roadmap. The concepts were presented during the keynote address of Kirill Tatrinov at the Microsoft's Converge 2013 event. Microsoft is using a humanized approach in their marketing and messaging as they embrace a cloud computing, devices, and services strategy. The company is offering Windows Dynamics and Azure as part of their cloud-first strategy. Microsoft Azure is the foundational element of the company's devices and services strategy. Microsoft is committed to becoming a leader in the field. They will need their partners and resellers to believe in the strategy in order to be successful. During the Converge 2013 event, Microsoft presented four customer success stories from the Microsoft Customer Excellence Award. The four companies highlighted were Chobani, Shock Doctor, Revlon, and Weight Watchers. They each outlined how Microsoft Dynamics allowed them to better connect with customers and run more efficient businesses. Microsoft's cloud-first strategy has infused a sense of hope and anticipation in many partners and resellers and this could serve to transform the company's vision into a profitable reality.
jchac014

LG Electronics Partners with Hilton Hotels to Recycle Old TVs - 1 views

  • TVs are the largest contributor to electronic waste, which is one of the fastest-growing waste streams in the world.
  • To address this issue, Hilton Hotels recently teamed with LG Electronics to create a TV recycling pilot program.
  • The need for an e-waste recycling solution is urgent. Not only is the waste prevalent, but it’s also toxic.
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  • “Hilton is committed to minimizing waste by providing our properties with a sustainable solution for the proper disposal of their existing TV sets rather than sending them to a landfill where they can leak harmful substances in the environment,” says Judy Pines, director of sustainability and responsible sourcing at Hilton.
  • Working together, Hilton Hotels, LG and GSS recycled nearly 400 older flat-panel hotel TVs from the Hilton Newark Airport.
  • Each recycled TV set was replaced with a new 43-inch Energy Star certified LG flat screen TV. The program was successfully executed in four days and had a minimal impact on guests.  
  • The old TVs were transported to an e-Stewards-certified recycling facility in New York, where they were manually taken apart and sorted into various components. “Parts that cannot be dismantled efficiently are shredded into smaller e-waste pieces and eventually broken down even further,”
  • TVs contain valuable and reusable materials such as plastics, copper, gold and glass and approximately 99 percent of the TV components can be repurposed into new electronics
  • One option is a turnkey solution that includes the installation of new TVs, the removal of old TVs (50 unit minimum), TV programming and transportation to a recycling facility. The second option is for recycling services only and includes the removal of the old TVs and transportation of the old TVs to an e-recycler.
  • In addition to partnering with Hilton Hotels, LG has focused on making responsible recycling a priority.
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    TVs are the largest contributors to electronic waste. Electronic waste recycling solution is urgent because the waste is toxic. LG partnered with Hilton Hotels for a recycling program to efficiently recycle their old TVs without sending them to a landfill or somewhere overseas. Through the program, recycled TVs were replaced with newer 43" Energy Star certified LG flat screen TVs.
Paulette Grant

How companies are benefiting from Web 2.0: McKinsey Global Survey results | McKinsey & ... - 0 views

  • Nearly 1,700 executives from around the world, across a range of industries and functional areas, responded to this year’s survey.1 1.McKinsey Quarterly conducted the survey online in June 2009 and received 1,695 responses from executives across industries, regions, and functional specialties. We asked them about the value they have realized from their Web 2.0 deployments in three main areas: within their organizations; externally, in their relations with customers; and in their dealings with suppliers, partners, and outside experts.
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    The article highlights the benefits that companies around the world are deriving through the use of web 2.0. This was done through a survey from a range of industries that has used web2.0 and has seen tremendous value of the technology in dealing with both internal and external customers. According to the report 69 percent of respondents report that web 2.0 has impacted their businesses in a positive way. They are able to market products more effectively, reduce the cost of doing business and better able to communicate with customers, suppliers and of course the ability to collaborate with business partners and experts in a dynamic way; something that was not possible using the static web pages of web 1.0 The article was written four years ago and this goes to show that the technological capabilities of web 2.0, one that revolutionizes the way business has been conducted online, has been around for quite a long time and has been creating tremendous benefits for many businesses such as increase revenues. As the technology continues to increase and expand, and the public's acceptance continues to grow, going beyond web 2.0 is what we are presently experiencing using tools such as semantic web and augmented reality with the launch of web 3.0. The report uses exhibits to highlights areas that companies have gain measurable benefits using web 2.0, how companies have tie other technologies into web 2.0 and regions of the world such as North American and China that have experience tremendous benefits from web 2.0 interaction with both customers and business partners.
marylauren1717

HotelTravel.com partners with Phuket resorts to launch Facebook sweepstake - Hospitalit... - 0 views

  • HotelTravel.com, a worldwide leader in online hotel reservations and part of MakeMyTrip Limited (NASDAQ: MMYT), is celebrating reaching 50,000 fans with a special sweepstake available exclusively through Facebook with free nights at Phuket beach hotels.
  • Mr Kairop Suwansenee, Vice President of Marketing of Thavorn Hotels and Resorts, Phuket, Thailand said, “We are delighted to partner HotelTravel.com in this online competition and wish them every success after winning 2013 Best Online Travel Agent.”
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    HotelTravel.com provides the inside track for the best value online hotel deals. Its brand statement - Real People | Real Service | Real Choice - is the keystone of the company's customer centric business culture and its core value. It is part of MakeMyTrip Limited and is celebrating reaching 50,000 Facebook fans with a sweepstakes for free nights at Phuket beach hotels. HotelTravel.com, partnered with Thavorn Beach VIllage and Spa and Kata Beach Resort and Spa, will be giving away free nights to three separate sweepstake winners. Runner ups will receive vouchers redeemable on HotelTravel.com.
alibaba0512

New B2B holiday home rental GDS seeks agent partners - www.travelweekly.co.uk - 0 views

  • London-based travel technology start-up Pathway GDS is providing agents with access to holiday rental inventory to allow them to compete with the likes of Airbnb and HouseTrip.
  • now providing a tool to give access to apartment and private home inventory that’s on a par with search for hotels.
  • Marchant claimed the technology is a first in the holiday rental sector and will allow agents to enter a fast-growing market as well as differentiate themselves.
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  • pure pay-for-performance model
  • We built Pathway to offer a one-stop solution. By connecting once with Pathway GDS, both suppliers and distributors gain access to multiple business partners through one connection.
  • The whole rationale for the business is to generate incremental bookings for our suppliers and distributors.
  • Pathway GDS believes its technology has the potential to stretch to other markets, having the benefit of being a distribution system built for suppliers and retailers rather than airlines.
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    GDS, which has lasted for 3 decades, is a platform for the trading of suppliers and customers. In this article, Pathway GDS, a UK base GDS company, adds the concept of holiday rental to the GDS. Like hotels, car rentals and airlines, the application of GDS is thriving now. Nowadays, in order to fulfill the different needs of travelers, Pathway successfully broaden the platform. Like mentioned in the article, PAthway can offer one-stop solution. Pathway utilizes the platform, both suppliers and distributors gain access to multiple business partners through one connection.  
anonymous

Fragmentation nixed a Cisco-Android network partnership | ITworld - 0 views

  • Cisco has a partnership that makes Apple devices work better, but it tried Android first
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    Cisco systems, one of the worlds leading multinational technology companies, partnered with Apple to provide users a seamless experience when it comes to work related applications. The Cisco-Apple partnership occurred in 2015, however Cisco recently released that they originally tried to partner with Android. Why did the collaboration go sour? Well Android has multiple manufactures and an open source OS, meaning that the Cisco had to approach each in order to solidify the use of there network. The company didn't have enough resources to do so, so they ventured to Apple, who fully controls its systems and new releases. The integration and use of Cisco network allows Apple users to do things like "shift voice calls from carriers to wireless LAN without losing things like call logging for compliance".
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    There are several advantages to utilizing Apple systems and partnering with the, As you mentioned, they control their systems and new releases. They are also have more users than other systems for their mobile devices. This was a very smart decision by Cisco to drive their business.
Carolina Ferrer

Handling Reservations Calls Effectively | Hotel Industry Magazine - 1 views

  • So a good starting point is to quantify how many calls are actually being handled on the front desk and more importantly how many are being lost due to under-staffing, poor training and/or non-existent technology.
  • What then are the guiding principles when establishing a successful reservations function?
  • Technology which supports – rather than prevents – sales may seem an obvious starter for 10 but the reality is that again most hotels are at best challenged by IT due to under-investment.
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    From answering incoming phone calls, checking out guests, taking payments, and processing reports for management, a front desk agent can't do it all. Today, many hotels can come to the conclusion that a high number of guests are booking through online channels, but they cannot lose sight of to business that can be made over the phone. If hotels do not accommodate to guests calling in, it may lead to lack of trust from potential and loyal guests. In order to solve this issue, Collins refers to a mantra: hotels must need to recognize that what get measured, gets managed. This can be done by measuring how many calls are actually being handled and measuring those that are being ignored by a front desk agent on a typical day. When calls get ignored or are rushed, any investment that a hotel put into advertising or content production could turn up to be a loss. If incoming calls aren't being measured now, eventually hotels will be in for a rude awakening. Collins mentions that technology can help solve this issue, but most hotels find it difficult to handle scenarios with IT due to a lack of investment. Collins stresses how important it is to have the appropriate software and hardware for employees to perform at their best for the hotel to reach it's goals. In order to better navigate and keep track of call volume, Collins states that the PMS provider may not be able to accommodate a hotels request; therefore, hotels may need to invest in additional hardware and software. In addition to this, hotels may need to find an additional information technology partner to help reach their monitoring and service needs. In my opinion, although smaller hotels may have an issue with having to invest in sufficient hardware and software, the benefits would lead to better business practices and a more efficient front desk staff. The benefits of a more efficient front desk are endless, especially when it comes to effective multi-tasting and creating memorable customer relationships
elena_martynova

Why Cybersecurity in the Hotel Industry Should be a Joint Effort - 3 views

  • The global hospitality industry now sits in the top three of industries most frequently targeted by hackers, according to the 2015 Trustwave Global Security Report.
  • Thieves have seized the opportunity to capitalize on the wealth of data that passes through varying weak spots in hospitality networks, and they're now looking for more than just credit card data. Hotels hold contact details, travel plans, air miles, birth dates, passport data and personal preferences on millions of guests - all of which can be used by criminals in a multitude of ways, ranging from fraud to extortion.
  • According to the aforementioned report, 65 percent of the hospitality industry's security breaches were via point-of-sale (POS) systems, with weak remote access security contributing to 44 percent of those compromises.
  • ...6 more annotations...
  • But a number of breaches also affecting the industry targeted booking partners - companies that facilitate reservations on behalf of the hotel brands for services such as air travel, car rental and room bookings.
  • Regardless of where the initial breach occurs, one thing is certain: if customers can't rely on a brand's booking system, they will simply go elsewhere. Statistics show that nearly one in five shoppers have dropped out of an online travel booking because of security concerns around payment.
  • Understanding where critical data lives within your enterprise and how it moves, both internally and outside of the organization, is paramount.
  • POS attackers often take advantage of vulnerabilities, from configuration errors like easy-to-guess passwords to underlying flaws in the system itself, to access payment terminals and plant malware.
  • it is critical that hotel chains - and their partners - have experts regularly conduct deep-dive penetration to sniff out potential vulnerabilities before criminals can take advantage of them.
  • To mitigate the potential damage caused by unidentified malware, hoteliers and their partners should implement intrusion detection, security management and threat intelligence services, as well as scan inbound and outbound communication to flag data-stealing malware in real time and prevent information from leaving the door
  •  
    This article tells us about the fact, that now days the global hospitality industry is one of the industries which is most frequently targeted by hackers. In order to avoid any attacks there must be tighter control across a hotel and its network of partners. So the main 3 aspects which will help to avoid attacks are: -assess risks everywhere -protect the POS system -find malware and keep data protected
nbakir

New Study Reveals Technology Investment Priorities for Hotels - 0 views

  • Chain hotels 77% more likely to increase technology investments, while independent counterparts prioritize room renovation
  • Reliance on technology is becoming increasingly important in the lodging industry as hotels begin to recognize how they can gain key competitive advantage with strategic technology investments.
  • cost continues to be the key barrier with technology adoption for many hoteliers
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  • technology investment decisions are based on affordability and value.
  • more than half of the chain hotels prioritize technology that seamlessly integrates with their existing systems.
  • small independent hotels surveyed, 1 in 4 cited complexity as their biggest challenge when adopting technology, with 1 in 3 saying ease of use is a priority when evaluating solutions.
    • Angelica Saez
       
      Technology in the hospitality industry is very important. Technology is always used in the hospitality industry and it is evolving more everyday.
  • The study polled 1,215 global hotelier participants in July 2019 for a choice based study to determine how hotel properties are prioritizing their technology investment spend.
  • Partner Central Mobile App improvements
  • New "Rooms and Rates" overview page
  • New "Marketing" overview page
  • New adaptive home page
  • Multi property portfolio dashboard
  • According to a new survey of more than 1,200 hoteliers by Expedia Group, the world's travel platform, chain hotels1 are nearly twice as likely as small independent properties2 to prioritize technology investment. Alternatively, small independent properties are 1.5 times as likely as chain hotels to prioritize room renovations - indicating a gap in technology investment strategies among different hotelier segments.
  • 54% of hotels plan to increase their technology budgets for 2019, while only 8% plan to decrease.
  • Expedia Group is making enhancements to its platform so partners not only have the right resources whenever and wherever they need it, these solutions are delivered through intuitive and easy to use tools.
  • Chain hotels are classified as properties self-selected as part of a chain affiliation or group of properties with more than 100 rooms, while small independent properties are classified as properties with no chain affiliation and 100 rooms or less.
  • with nearly half of the small independent hotels surveyed i
  • chain hotels place significant investments in technology
  • nvest in how best to serve all our partners
  • prioritize with easy to use filters.
  • the simplified view streamlines information
  • new page reduces the number of links
  • managing rooms and rates easier with modified calendar navigation
  • view inventory and availability and make real time updates to reduce errors
  • he page brings the top five countries with the greatest booking opportunity
  • This personalised experience that enable suppliers to identify certain time-sensitive tasks they should take to accelerate booking potential on Expedia Group's marketplace.
  •  
    This article summarizes the findings taken from research done within the Expedia Group's global hotelier panel consisting of 1,215 hotelier participants that used a choice-based study to compare technology investments between defined hotel chains and small independent hotels. In summary, chain hotels were likely to invest twice as much in technology when compared to small independent hotels. Conversely, small independent hotels were likely to invest more in rooms reservations than chain hotels. The I.T investment strategy varied among the two hotel segments. Small independent hotels choose technology based on affordability, value, and complexity of technology, whereas chain hotels bought technology based on its ability to integrate into their existing systems, the price was not mentioned.
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    I think the biggest reason for the percentage of small hotels to not be thinking (as much as big hotel chains) for technological improvement is ROI. The small hotel chains mindset is to improve their rooms because they are going to give them faster results on the ROI than being edgy on technological advancements. While on the long run, big chains know that they are competing against other big brands to stay ahead on their technological improvements for their guests Even though the difference from big chains to small chains percentage in regards to "planning on increasing budgets on technological improvements for the hotels" is twice as much as small chains plans to increase budgets on "room improvement" which is 1.5. Hector Pachon
  •  
    This article is about chain hotels 77% more likely to increase technology investments, while independent counterparts prioritize room renovation.
  •  
    Technology investment is likely to increase at about 77% in large chains properties. Many properties are investing based on affordability and pertaining to their budgets. Some of them are relying more on their existing systems to integrate with the newer to remain cost efficient. Large hotel groups such as Expedia is taking large risks and movement into investing with properties of small and large chains to help grow the industry along with the development of I.T investments.
  •  
    Reliance on technology is becoming increasingly important in the lodging industry as hotels begin to recognize how they can gain key competitive advantage with strategic technology investments. The study polled 1,215 global hotelier participants in July 2019 for a choice based study to determine how hotel properties are prioritizing their technology investment spend.
  •  
    My opinion on this article surrounds my personal experience in the way I have been able to experience third party extranet portals and because of these enhancements that Expedia has developed for hotel partners, I have seen a tremendous amount of return on investment that goes into technology development. Many consumers have been influenced by these third party sites because they offer a type of experience that is different from traditional booking methods and often times consumers are able to snag cheaper rates than they would with booking hotel direct. I would like to see how this trend goes on in future years because I have seen more third party bookings in recent months and it should follow that trend for years to come.
  •  
    The article focuses on applying technology in the hospitality industry, based on the study conducted by Expedia Group (Big Think). The article summarized the research study conducted on 1215 hoteliers worldwide, assessing the focus and prioritization of technology investments by these businesses. The study provides that Chain of hotels are twice as likely to invest in technology than SME in the hospitality industries, with these SMEs being 1.5 times more likely to invest in renovations. In the year 2019, approximately 54% of hotels focused on increasing their technology investments, with only 8% focusing on reducing the same. This provided that more hoteliers were willing to "stay ahead of the curve" than those that focused on adopting the "wait and see" approach. In this respect, hoteliers identified that their main technology investments were influenced by the value and affordability of the same and the capacity to integrate them with existing technologies. On the other hand, the main challenges associated with the technologies were complexity, affecting 25% of the respondents, and ease of use, affecting 33.33% of the respondents (Big Think). In focusing on technological advancement, the Expedia Group focused on technological elements such as Partner Central Mobile Application improvements, new "rooms and rate," page improvements, new "marketing" improved pages, new homepages adaptive, as well as multiple-property portfolio dashboards. With regard to the market perspective, digital marketing/website optimization, smart room, reputation management, revenue management, guest check-ins, and payment solutions were the main technological focuses for the hoteliers. Focusing on the reasons hoteliers were motivated to invest in technology, the study established that improving productivity, improving loyalty and repeat visits, improving guest experiences and reviews, reducing costs, and improving revenue generation topped the list.  
kesca010

Southwest Airlines Partners With Sabre, Now Offering Flights on GDS | TravelPulse - 0 views

  • Southwest Airlines has partnered with Sabre to provide business travelers and business travel planners with the ability to book Southwest Airlines on one of the leading corporate booking channels in the country, through the use of Sabre’s global distribution system (GDS).
  • we're able to provide the ability for more organizations than ever before to quickly book and modify travel with just a few clicks.
  • those who are used to traveling for business want to do so again, with many desiring more direct input into the travel-planning process, including choosing their own accommodations and airlines. Southwest’s partnership will make the airline more accessible for business travelers.
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    First of all this article shows how Southwest Airlines is partnering with one of the Global Distribution Systems. It goes to mention how the pandemic has not completely eliminated business traveling. In fact, Southwest airlines wants to make it easier for business travelers to plan their trips.
jbrit055

Shopkick | The Mobile Proximity Marketing Advantages and Disadvantages Retailers Must Know - 0 views

  • The mobile market is maturing, with 82% penetration anticipated by 2020 in the US.
  • Beacon technology, which powers proximity marketing, results in an estimated 40 million messages a year, and that number is ever increasing. As a result, the retail industry must be sure it is primed to take full advantage of this technology now and in the coming years.
  • While proximity marketing is ideal for targeting the right audience at the right time, it’s also a complex and emerging marketing style that’s bound to have to work out a few kinks.
    • kmill139
       
      Once they fix the kinks they'd be able to make this a really great marketing tactic.
  • ...41 more annotations...
  • The Mobile Proximity Marketing Advantages for Retailers
  • The retailer added beacon technology to their stores in advance of Black Friday in 2015 through its Walk In and Win campaign. Macy employees and advertisements notified visitors of the upcoming event, encouraging them to download the store app in order to stay in the loop. Then, to incentivize consumers on Black Friday, users were given the opportunity to win prizes and play games via their mobile devices whenever they entered a Macy’s store.
  • Increased brand awareness:
  • Engaged users:
  • An automated edge:
  • Insights on purchase behaviors:
  • High-performing, innovative third-party retail apps provide proximity marketing that retailers can easily implement while avoiding many logistical concerns. Reputable partner apps have strong systems in place to prevent data breaches and have the experience to know how to interact with consumers without being intrusive.
  • However, there are some challenges to be aware of. As it’s an emerging marketing technique, there are still some challenges to be aware of before you implement the technology in your store.
    • kmill139
       
      The only downside I can see with this type of marketing is that it only works if the person has the app of the store downloaded. If not they will not see the ad whatsoever.
  • The Challenges of Proximity Marketing and its Disadvantages
  • Conversion issues:
  • Excessive opt-ins:
  • Management complexity:
  • Privacy concerns:
  • While proximity marketing is not without its disadvantages, many of these concerns can be resolved by choosing to partner with a trusted third-party mobile app. By capitalizing on the expertise of third-party companies, retailers of all sizes are able to achieve high conversion rates with beacon-based proximity marketing campaigns.
  • Higher conversion rates:
  • With the majority of adults now with a smartphone in hand, it stands to reason that retailers will want—and need—to leverage these devices to gain foot traffic, sales, and new customers.
  • employs geolocation to market to consumers within physical reach of a store
  • proximity marketing could be a valuable resource for increasing market share and brand awareness
  • minimizing expenses and easily gaining the attention of an existing consumer base
  • This is an emerging platform that companies are just beginning to utilize
  • retailers who choose to use it can garner a lot of attention.
  • doesn’t require much effort
  • unique
  • It is estimated that 57% of consumers are likely to engage with location-based advertising
  • If your target audience is asking for it, it can be assumed that it will be a sure-fire way to gain a bigger following.
  • you’re notifying an audience who is already motivated to buy.
  • drive their sales and increase brand awareness
  • It’s automatic; technology does the work for you.
  • the data it creates.
  • You can see what drives your consumers to buy, whether it’s discounts, informational videos, or interactive campaigns. This allows you to adjust future strategies accordingly.
  • improve customer conversion
  • drive brick and mortar sales
  • It can be difficult to predict which approach will be successful when you are implementing new marketing-based technology
  • they don’t use a majority of those apps regularly.
  • The more screens they must approve, the less likely they’ll be to finish the installation process and start to engage with your brand.
  • It requires the right hardware and programming as well as an expert to monitor it.
  • you’re responsible for its safekeeping
  • this data could be highly desirable for cyber criminals. Companies need to be prepared to not only store but also strongly protect this data.
  • Third-party apps strike the right balance between respecting a consumer’s privacy while providing timely marketing.
  • They also manage and consolidate the user agreements necessary to collect consumer data
  • you can gain access to a user base that is already active and engaged
  •  
    This article discussed the pros and cons of mobile proximity marketing and how to possibly overcome the downfalls of the type of marketing.
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    privacy concerns, complex management, excessive opt-ins, conversion issues
  •  
    There can be many benefits and negatives to introducing new technology into your company. While it can be interesting to see new marketing methods for a company, these results can also be temporary. A company wanting to integrate these new marketing methods into their business will have to identify if their audience would react well with this new form of marketing and make their choices based on those results.
Deborah Fromer

IATA Chief Cites GDS Partner Role, But Remains Critical - 0 views

  • While remaining critical of GDSs, IATA director general Tony Tyler sounded a somewhat less combative tone toward “our global distribution system partners” during his keynote speech at the IATA annual general meeting in Beijing.
  • Giovanni Bisignani, who retired as director general last year after 10 years in the post, made the GDS industry a frequent target of his famous “Basta!” moments over segment fees.
  • More recently, Tyler has excoriated GDS companies for what he called a failure to meet the changing needs of airlines as they adopt new merchandising methods.
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  • Our global distribution system partners help us to sell 60% of our tickets,” he said. “Beginning four decades ago, when these systems were created, their cutting-edge technology expanded our distribution horizons.”
  • But are blocking innovation
  • Open AXIS messages were in turn donated by Farelogix, the company that developed American Airlines’ Direct Connect technology.
  • GDSs, which are built on operating systems dating from the 1970s, have not been able to facilitate innovation like we have seen in other industries.”
  • multimillion dollar airline product investments “cannot break free of product descriptions limited to booking classes like F, C, or Y and their derivatives. And personalized offers based on availability, customer needs, preferences or histories are effectively impractical.”
  • IATA is working on new distribution standards to enable airline product differentiation, he said. Those standards are based on XML messaging schema adopted as “standard” by Open AXIS, the U.S. organization that promotes XML as the ideal technology connection linking airlines with distributors.
  • “XML standards and customer-friendly interfaces are the new cutting edge, facilitating revolutions in how the world does business.
  • IATA will define the foundation standard this year
  •  
    The International Air Transport Associate (IATA) at their annual general meeting in Beijing have had enough with the outdated Global Distribution Systems technology. The new Director General Tony Tyler indicated that in the 70's the system was cutting edge technology expanding distribution for airlines but years later the technology lacks innovation and must be brought up to date with airline product differentiation. This can be done by adopting new standards through XML messaging schema. Farelogix has donated XML through Open Axis, an organization that promotes the XML technology for linking airlines with distributors, similar to the technology that American Airlines has been using. IATA indicates that this year they will define the foundation standards in partnership with the GDSs, a necessary progression.
jennifer amador

PSAV Bringing Power to Presentations at The Westin Harbour Castle Hotel Toronto - 0 views

  • PSAV Bringing Power to Presentations at The Westin Harbour Castle Hotel Toronto
  • Toronto -- For The Westin Harbour Castle Hotel in Toronto, an event-technology partner is a team to rely on for audiovisual, maximizing event messaging and even to support each group's power requirements. This CAA/AAA Four Diamond hotel has found its event technology partner in PSAV® Presentation Services.
  • First and foremost, Ashton said PSAV's ability to quickly react to last minute requirements from event planners and guests is a key
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  • reason why having an onsite team is so valuable to The Westin Harbour Castle.
  • Being an onsite event technology partner that also handles power distributor means being able to respond to power-management needs for events, meeting rooms and tradeshows with ease," Coleman said. "As the on-site technology authority, PSAV is able to ensure that the Westin is prepared for a wide range of client needs, while freeing up the property's engineering staff. We monitor the power consumption of each group to help the hotel bill its customers for only the power they actually use. This leads to greater customer satisfaction, loyalty and repeat business for both PSAV and the facility.
  • Another way that PSAV is providing partner value to The Westin Harbour Castle is during the site inspection process. Remaining present whenever prospects come to tour the hotel and discuss their event needs is helping to "close the deal," Ashton said.
  •  
    This articles goes about descriping about how great and productive PSAV audio visual company is; and how it benefits for both hoteliers and guests "site inspectors". Nevertheless, Hotels such as The Westin has carry on a responsibility for its guests and future guests in providing the best quality as far as visuals and audio sounds is concern. Furthermore, PSAV has been producing large amount of revenue as well as new customers especially in the hospitality industry; as it is one of the most greatest and rapid growing industry in the United States Nations.
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