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Paige Wuensch

TLabs Showcase - Green Path Transfers | Tnooz - 0 views

  • Green Path Transfers, part of the WHL Group, is a new, global, eco-friendly airport transfer and ground transportation network. We are currently operational in over 30 destinations around the world, with over 100 expected by the end of this year.
  • Our focus is on partnering with local operators who have made a commitment to environmental sustainability, especially through the use of low carbon emission fuels or engines
  • . They do not know how to access global markets with a professional transfer service priced for distribution (a problem they have as well with their other tour and activity products), nor do they have the technology to plug into global distribution, and this is where Green Path Transfers comes in.
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  • Second is the move to a low carbon future. The WHL Group is committed in all its businesses to minimising our environmental footprint and supporting local communities. In designing the airport transfers business we noted the increasing number of “green” transfer and taxi companies appearing around the world and had the idea to try and bring as many of these into one big global family as we could
  • Green Path Transfers are simply in this case focussing our training, distribution efforts etc. around the transfers element of their business, giving them access to the technology to plug them into global markets.
  • First, ground transportation in much of the developing world is still very fragmented and immature.
  • Green Path Transfers offers transfers from airports, ship ports, bus stations, train stations and border crossings, as well as inter-city and inter-country transfers.
  • Strengths: Unique, appealing twist on an existing product Strength of the global network, reaching destinations others can’t Ability to leverage other WHL Group assets. A network of operators with strong shared values and a shared mission (building a greener future
  • Weaknesses: Limited exposure. Difficulty recruiting partners in some destinations offering low-emission vehicles being. They are essentially non-existent, especially in developing countries.
  • Opportunities: To become a recognized brand name within the travel industry and the travelling public for providing eco-friendly ground transportation To become a global partner to worldwide corporations with a focus on environmental sustainabilit
  • Threats: Larger organisations moving into the space Low/zero emission vehicles becoming so prevalent that this is no longer a unique selling point
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    Green Path Transfers are a a fairly new Eco-friendly airport transfer and ground transportation network. The goal is to offer safe and professional transportation in global markets to travelers. In addition Green Path Transfers are focusing on a low carbon movement in the future. The company has partnered with companies using low-emission vehicles and these vehicles are clearly marked in the search results of the website, in order to allow the customer a completely transparent booking and check-out process with the vehicle of their choice. Their customers consist of leisure travelers, corporate travelers and their distribution partners, such as hotels and flights.
anonymous

Hospitality HRIS and Payroll, Building a Better Experience | Avanti Software - 0 views

  • But what makes a hospitality successful? Your people
    • kaylaabad
       
      "But what makes a hospitality successful? Your people" People drive every business, thus, companies must find ways to make the workplace more effective and productive. They are turning to technological systems, such as HRIS systems, to do this.
    • kaylaabad
       
      PRO OF HAVING HRIS SYSTEM: "They can get real-time updates about their schedules."
    • kaylaabad
       
      PRO OF HAVING HRIS SYSTEM: "a hospitality HRIS system that automatically sends time entered to you or your manager for approval, it saves more time than having to manually enter this data in. This gives you control to make any last-minute changes."
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  • It can become challenging to track each employee’s availability and providing updates to all of your staff as soon as possible.
  • Having an employee time tracking tool that’s integrated with your payroll system ensures that all data can easily be found in one place. This eliminates the need for multiple systems, where information can be easily misplaced.
    • kaylaabad
       
      SUPER IMPORTANT NOTE: Having an employee time tracking tool that's integrated with your payroll system ensures that all data can easily be found in one place. This eliminates the need for multiple systems, where information can be easily misplaced.
    • kaylaabad
       
      PRO OF HAVING HRIS SYSTEM: "Ultimately, by automating these calculations you not only save time, but you can ensure that you are accurately paying gratuities to your staff."
  • By having employee information readily available, it allows your employees to easily access and track their time worked.
    • kaylaabad
       
      PRO: it allows your employees to easily access and track their time worked.
  • they can get real-time updates about their schedules.
  • a hospitality HRIS system that automatically sends time entered to you or your manager for approval, it saves more time than having to manually enter this data in. This gives you control to make any last-minute changes.
  • By having a tool that allows you to automate calculations for gratuities, you have the ability and control to accurately pay out employees based on the hours worked in a certain position.
  • Ultimately, by automating these calculations you not only save time, but you can ensure that you are accurately paying gratuities to your staff.
    • kaylaabad
       
      PRO OF HAVING HRIS SYSTEM: "Now that your HRIS reporting tool pulls the payroll and scheduling information into one place, you no longer have to verify consistency across all those other systems."
  • Now that your HRIS reporting tool pulls the payroll and scheduling information into one place, you no longer have to verify consistency across all those other systems.
  • A better hospitality HRIS reporting tool should support your payroll and people
  • But it should also assist you in your budget reports, for things like occupancy rates and creating weekly cost profit analysis reports.
    • kaylaabad
       
      HRIS systems assist multiple facets of a business: "A better hospitality HRIS reporting tool should support your payroll and people . But it should also assist you in your budget reports, for things like occupancy rates and creating weekly cost profit analysis reports."
  • This gives you the control you need to accurately and confidently track the amounts due and paid.
    • kaylaabad
       
      PRO OF HRIS SYSTEM: "This gives you the control you need to accurately and confidently track the amounts due and paid."
    • kaylaabad
       
      PRO OF HRIS SYSTEM: "Your hospitality's payroll and people operations will become more efficient."
  • Your hospitality’s payroll and people operations will become more efficient.
  • Level up your HR Tech, and have full control when it comes to managing your people.
    • kaylaabad
       
      "Level up your HR Tech, and have full control when it comes to managing your people" This is a main goal when speaking about technology in the industry
  •  
    This article is eye-opening as it proves how important technology such as HRIS systems are within the Hospitality industry. This article does this by describing common human errors that occur when working with data and then immediately providing ways that these errors can be avoided or limited by the use of this technology. For instance, the article states "It can become challenging to track each employee's availability and providing updates to all of your staff as soon as possible." The next section responds to this situation with "Having an employee time tracking tool that's integrated with your payroll system ensures that all data can easily be found in one place. This eliminates the need for multiple systems, where information can be easily misplaced." The industry is ever-changing thus it is becoming increasingly more difficult to keep up with all of the duties. Moreover, human error will always exist as we are not perfect. For these reasons, businesses need to incorporate technology systems to create a more productive and effective workplace.
  •  
    This article goes over the importance of HRIS in regards to the employees. It talks about how the employee must be comfortable with the process and understand it as well. They must have a good experience with it.
angelicamm6

A model that connects information technology and hotel performance - ScienceDirect - 0 views

  • Fig. 1. Global proposals about IT impact on organizational performance.
  • Fig. 2. Operational productivity through IT.
  • Fig. 3. Employee productivity through IT.
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  • behavior refers to employees taking actions to address clients' needs; and expertise relates to the knowledge of employees about the service.
  • IT applications help hotels to deliver services faster (Chathoth, 2007). Tangible relates to the physical evidence of the service; which, in the case of IT, can be impacted by updated technologies
  • Fig. 4. Customer service through IT.
  • “Companies and organizations in virtually every industry employ customer-satisfaction measures for the straightforward reason that satisfied customers are essential for a successful business”
  • Fig. 5. Commercialization through IT.
  • A total of 30 interviews were carried out and all were tape-recorded with the permission of the respondents.
  • All the global paths (Fig. 1) were confirmed by the interviewees and no new ones were found, since all the mentioned options regarding the use of IT fitted adequately into the constructs.
  • What was found were other options inside one of the global paths (commercialization) and some new relationships between the constructs, as will be explained at the end of this section.
  • The front office managers and hotel directors agreed that the routine task automation that IT generated was an opportunity to focus on client interaction. Contact employees could dedicate more time to understanding clients' needs, to explaining hotel facilities and services, and to recognizing loyal clients.
  • As hotels commercialize their offers in a larger number of channels, greater flexibility is demanded from IT to allow for new options to be created.
  • Fig. 6. Detailed proposal about IT impact on organizational performance in hotels.
  • Hotel managers should not directly rely upon the type of IT (e.g., online check-in, smart TV, presence sensors); instead, they should analyze the extent to which a specific IT product or service (with all its configurations, and possibilities) is capable of improving the operational productivity, personnel productivity, customer service, and income generation paths.
  • If a hotel competes on price or emphasizes a cost control approach, the operational and employee productivity paths will be more important than customer service. Alternatively, hotels that try to stand out in terms of service quality will assign more importance to the customer service route and to some of the factors of the commercialization path (e.g., client satisfaction measures and client behavior knowledge).
  • This research presents some limitations.
  •  
    The article give information regarding four global paths through which IT can impact hotel performance. The conducted research by doing a survey on 30 managers of hotels around different areas. The research was extensive and brought information that will be useful for IT and hotels in the future.
boyan yuan

Sabre Launches Eco-Certified Hotel Program, Includes More Than 4,700 Hotels - 1 views

  •  
    The Sabre Eco-Certified Hotel Program builds upon Travelocity's Green Hotel Directory, launched in 2009, and extends the program company-wide to recognize hotels that are certified as sustainable according to the Global Sustainable Tourism Council's guidelines. Travelocity is still the only major online travel company that helps users find green hotels with an eco-friendly tag.The program addresses travelers' growing desire for environmentally responsible accommodations and includes more than 4,700 hotels certified by globally-recognized certification programs. The 4,700+ hotels participating in the program will be clearly distinguished in Sabre's Global Distribution System (GDS) and reflected in other Sabre platforms. Sabre is keenly focused on the economic, social and environmental sustainability of the travel industry and we are committed to providing our customers with products and services that help them promote these same long-term values throughout their businesses." In addition, Sabre's resolve that standards are important for the travel industry directed an industry-leading path for standards with the introduction of carbon calculation and reporting tools for airlines, hotels, and car rental companies.
dsada005

Southwest's GDS deals to help agents, but how much?: Travel Weekly - 0 views

  • Southwest's pending move into the Travelport and Amadeus GDSs, coupled with the carrier's entry into ARC's settlement and reporting system, will simplify workflow for travel advisors and make it easier for TMCs and leisure agencies alike to process Southwest purchases.
  • "If it becomes easier to sell Southwest, the competing airlines may take a look at it and say, 'We might be losing share,' and they may address it in a competitive way."
  • "In some instances, we have found lower fares on the Big Three carriers. I don't believe we will see an increase in competition, since they are already competing in the marketplace."
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  • Southwest announced on Aug. 5 that it will provide full content in the Amadeus and Travelport systems beginning in mid-2020.
  • Travel advisors booking Southwest through Amadeus and Travelport will be able to change, cancel or modify reservations directly through the systems. Agents who currently book Southwest through Sabre must call the airline for any ticket modification that is not a cancellation.
  • For Southwest, broader entry in the traditional agent channel will serve as a third prong in the airline's distribution offering for business and leisure agency partners, joining its direct channel and the SWAbiz booking tool.
  • The company projects that it will earn between $10 million and $20 million in additional revenue in the second half of 2020 as a result of the move.
  • "It's an intelligent compromise on Southwest's part, because to compete with other airlines in the corporate market they have to sell their tickets through the channels that corporate customers want to use,"
  • Last month, Southwest joined NDC Exchange, an airline product marketplace operated by ATPCO and SITA that facilitates direct-connect capabilities between airlines and agencies using NDC protocols. While NDC is especially useful in enabling airlines to sell ancillary products such as fare bundles and checked bags through the agent channel, Offutt said it's also important as a way to attract ordinary ticket sales through alternative booking paths. 
  • "I think Southwest realized that as NDC moved from aspirational toward practice, they had to go down that path or be left behind,"
  • while the increased functionality will make sales-tracking more efficient for agencies, it will also provide greater visibility of Southwest purchases to competing airlines, thereby making it easier for those carriers to monitor whether agencies with which they have corporate contracts are meeting market-share goals.
  • Southwest's broader entry into the GDSs will result in the legacy carriers boosting the incentives they offer corporate and leisure agencies.
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    GDS systems are predominantly used by travel agencies to book both individual and corporate travel. By expanding their listings to Travelport and Amadeus, Southwest opens themselves up to increases in bookings but also potentially moving into better competition with larger airlines. Moving into these systems also allows them to offer further NDC enabled content, such as fare bundles and checked bags, helping to build even more bookings.
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    Southwest has always been on the outskirts when it comes to the top airlines. The "big three" are known as American, Delta and United. In order for Southwest to stay in the game, they are providing full content in Amadeus and Travelport systems. Amadeus is known for its European market and Travelport is known for its US market. Southwest already belongs to Sabre, which is also a US market. However, "those offerings will both complement and exceed Southwest's current limited-content availability on Sabre" (Silk). Henry Hartveldt states that "given Sabre's leading presence in the U.S. market, Southwest will elevate its participation in the Sabre GDS as well" (Silk). Of course, by only belonging to one GDS presence, Southwest was not able to compete with the big three, however, now Southwest is back in the game. In order to sell your tickets, you must be available in the channels that customers prefer to use. Southwest realized that "they had to go down that path or be left behind" (Silk). Vlitas believes that "Southwest's broader entry into the GDSs will result in the legacy carriers boosting the incentives they offer corporate and leisure agencies" (Silk). Other airlines may fear more GDS entries from other airlines, however, it is clear that GDS is here to stay.
ldeur001

What is Network Redundancy and Why Does It Matter? - 0 views

  • The underlying concept of redundant networks is simple. Without any backup systems in place, all it takes is one point of failure in a network to disrupt or bring down an entire system. Network redundancy is the process of adding additional instances of network devices and lines of communication to help ensure network availability and decrease the risk of failure along the critical data path.
  • All valuable data should be backed up regularly, preferably in another location. A good data center location strategy maps out the best places to replicate and store data so it can be easily accessed in the event that other redundant systems fail and the main network goes down. By using more than one data center, companies can ensure that even if some disaster occurs, they will be able to carry on with minimal disruption.
  • Colocation data centers regularly conduct tests to assess the integrity of their backup systems and redundant networks. They can test different connections by physically disconnecting hardware to make sure failover occurs as anticipated. If things do not go as planned during testing, data center managers then create an after-action report that lists the items they need to fix as a result of the testing. They also create a procedure to follow for both automatic and manual flip over. 
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  • For many companies, their networks are the primary point of contact for delivering products and services to their customers.
  • A network outage, then, whether it's caused by equipment failure, an unexpected cyberattack, or some form of human error, can be devastating for a business. Every moment of system downtime translates into very real financial losses in the form of lost revenue, diminished brand reputation, and missed opportunities.
  • Network redundancy is the process of adding additional instances of network devices and lines of communication to help ensure network availability and decrease the risk of failure along the critical data path.
  • Without any backup systems in place, all it takes is one point of failure in a network to disrupt or bring down an entire system. Redundancy in networks helps to eliminate single points of failure to ensure better network stability and uptime in the face of events that would otherwise take the network offline.
  • fault-tolerant redundant system provides full hardware redundancy, mirroring applications across two or more identical systems that run in tandem.
  • Ideal for any operations in which any amount of downtime is unacceptable
  • A software-based redundant system, high availability uses clusters of servers that monitor one another and have failover protocols in place.
  • there is a brief loss of service while the backup servers boot up applications.
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    Network redundancy is the process of adding network devices and other instances of communication lines to help ensure network availability and reduce the risk of failures on critical data paths. One of the first steps in the network redundancy plan is to create a network strategy that reviews the existing infrastructure. A high-quality hosted data center should have an extensive backup system to ensure that it is always available. All valuable data should be backed up regularly, preferably in another location. By using multiple data centers, companies can ensure that even if certain disasters occur, they will be able to proceed with minimal losses. In addition, a well-maintained UPS system ensures that the server can be switched from power to backup generator power without losing any data or applications.
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    A network outage whether it is due to a cyber attack or simple human error can be devastating to a company. It makes them look very bad, damaging their reputation, and can cost the business millions of dollars. Network Redundancy can help ensure network availability and decrease the risk of failure. There are 2 forms of redundancy. Fault Tolerance where there is a mirrored backup system that takes over with no loss of service, and High Availability where the backup servers take over and restart applications that were running on the failed server.
Yanqiu Li

Blue Mountain Networks Unveils M-Suites to Bring Carrier-Grade VoIP Services to Hotel G... - 0 views

  • Blue Mountain Networks
  • a cloud telephony management software developer and solutions integrator for the hospitality industry
  • VoIP services
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  • a technology that gives hotels the ability to transition from an expensive PBX legacy design to a product that allows hospitality to take advantage of its fluctuating operating environment.
  • he Blue Mountain Network’s software, M-Suites, provides a robust suite of hospitality features and interfaces that enhance the carrier’s portfolio by providing new cloud-based capabilities for the hospitality market.
  • ILEC and CLEC Carriers
  • PBX systems
  • Blue Mountain has allowed us to offer operators the opportunity to expand their services portfolios with a new set of revenue-generating services geared toward the hospitality industry
  •  
    This article gives a brief summary of Blue Mountain Networks offering new clod telephony management system software, which will enable Metaswitch's MetaSphere platform to bring carrier-grade VoIP services all the way to the hotel guestroom.On the one hand, this new technology will provide a robust suite of hospitality features and interfaces that enhance the carrier's portfolio by providing new cloud-based capabilities for the hospitality market. On the other hand, it extends beyond software to enable its ILEC and CLEC Carriers to offer "Pay-As-You-Go" occupancy based rates for the hotel sector as well.  This unique feature gives hotel properties an economical path to purchase state-of-the-art communication services as well as utilize a robust hotel feature set based on Metaswitch Networks' MetaSphere platform that enables hospitality to reside in the cloud. Besides this new benefits, it also innovate the PBX systems, which expands their services portfolios with a new set of revenue-generating services geared toward the hospitality industry. As general analysis from author, we can clearly see how dramatic that the technology influences our hospitality industry, every second, things goanna be changed and this new trend will put more weight on hotels' revenue related to unique features set of the industry.
Yuting Peng

The importance of social networks in hotel business - 0 views

  • The booking tool offers fans who follow us on Facebook the opportunity to directly book their stay at one of our hotels. Social media will grow in significance and we consider it particularly important to offer excellent services – also on the Internet.
  • In addition to social networks, hotels should also focus on mobile solutions and complement their classical marketing mix with mobile applications for iPhone, Android and BlackBerry smartphones.
  •  
    The article tells us how the social networks important to the hotel business. The study shows the network and social media are benefit to hotel marketing. And the ARCOTEL sees this potential opportunity in social media and network application Facebook. Nowadays, the network and some third party such as kayak, priceline provide many hotels boost in booking and increase in guest loyalty and public relation. But study shows that only 24 percent of the users would like to join hotel profiles on Facebook. The ARCOTEL hotels have integrated the apps into their Facebook sites. By using this app, the fans can directly book their favourite hotel and read ratings and other information through the app. The social media will get after them to offer excellent services. Both of them were done on the internet. At the same time, the fans who use the app to book hotel will also get prize draws, special discounts or a user-friendly booking function with extra tools. Although the network has given the hotel a instrument to contact with the guest, the modern technology still can not replace the classical booking and marketing paths, the network is just like the catalyst. As the internet business is rapidly growing worldwide. Hotels have to focus on combine their classical marketing with new technologies such as smartphones, ipad and facebook. They will help the hotel gain business and be success.
Deborah Fromer

Efforts Focus on Helping Veterans Find the Right College - US News and World Report - 0 views

  • A high school senior at the time of the September 11 attacks, Paul Szoldra joined the Marine Corps shortly thereafter and, for eight years, served in countries around the world, including a deployment in Afghanistan.
  • he faced an unexpected challenge: finding a college to attend afterward
  • [Find out how to take virtual college tours.]
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  • Despite the abundance of information on the Internet, Szoldra found more marketing sites
  • than actual guidance
  • Unsure of what factors to consider, Szoldra looked to expensive schools with small student populations—two marks of quality, he assumed. 
  • he's advising other college-bound service members to ditch his parameters in favor of attributes that will directly affect veterans, such as credits for military service, a community of veterans, and advisers certified by the Department of Veterans Affairs. 
  • To reach more college-bound service members, Szoldra created CollegeVeteran.com, an advising website, and started a Change.org petition for a ranking of colleges that best provide for veterans.
  • Currently, misleading marketing targeted at veterans pervades the Internet, he says, and may persuade those on the GI Bill to choose schools, including some for-profit institutions, that may not be right for them. 
  • It's a cause President Obama has taken a stand on as well. According to a press release from the White House in late April, deceptive marketing includes recruiting "veterans with serious brain injuries and emotional vulnerabilities without providing academic support and counseling; encourag[ing] service members, veterans, and their families to take out costly institutional loans rather than encouraging them to apply for Federal student aid first; ... and not disclos[ing] meaningful information that allows potential students to determine whether the institution has a good record of graduating service members, veterans, and their families and positioning them for success in the workforce." 
  • In an executive order, Obama announced a plan to target those types of online recruiting and to more effectively provide veterans with good information
  • Obama's order "will require that colleges participating in the military and veterans education benefit programs do more to meet the needs of military and veteran students by providing clear educational plans for students [and] academic and financial aid counseling services with staff that are familiar with the VA and D[epartment] o[f] D[efense] programs." 
  • A VA-certified representative working with the college students is a key factor in veterans' success, Szoldra says.
  •  
    This article deals with the necessity to assist military veterans through all the internet marketing on colleges. Veterans or soon to be veterans can find it very hard to weed through all the internet information there is on colleges and which is the best for you to choose. One Marine veteran Paul Szoldra had this problem, he thought a good college would be one that was expensive with a low population, therefore a low student to teacher ratio, not true. To assist other veterans trying to locate a college that is suitable and is not looking for the monies that the GI Bill will provide the institution he created CollegeVeterans.com and created Change.org an online petition to rank colleges that best provide for veterans. President Obama has also pass an executive order to address these veteran issues at institutes of learning making it mandatory to have certified veteran advisers that will lead and insure veterans are not taken down a wrong path with their education benefits or other federal benefits vice more costly loans or funding to the veteran. Some more important factors that a veteran should do is research the institute they wish to attend, e-mail the veteran representative at the institute to get some insight on the institute, there is nothing like communicating with someone who know and cares about you and will help you to avoid the marketing pitfalls, and last look for institutions that have veteran assistance, look for the institute offering military credit towards education in the field you wish to enter.
tstur005

Booking trends: Don't ignore impact of GDSes - 0 views

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    "It's easy to fixate on technology when talking about bookings, but one of the most well-established paths to booking a room might represent the most overlooked opportunity for hoteliers. That opportunity? Global distribution systems."
  •  
    This article talks about exactly what we talked about in the discussion board, it talks about how hotels are actually getting more bookings from using the GDS system.
Rachel Rodriguez

Hotels get advantage during the Solar Eclipse Event - 0 views

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    During the recent solar eclipse the hotels located on the path of totality got an increase on their revenue. The greatest increase on the occupancy rate was the night before the event but also the following days. Apparently customers took advantage of this natural event to explore the areas that they were visiting. The most incredible point for me , is that the main part of such event , it lasted less than 2 minutes, which it was the moment of total eclipse. These 2 minutes of total darkness had a geographic path were it could be seem from, therefore, those 2 minutes were the responsible for such a great episode in our industry. Some cities were not prepare for this touristic wave as they are not popular destination in general. Some other cities had a great number of accommodations therefore these ones had great deal of business. Regardless, the number were so scandalous for the average revenue this time of the year "that was enough to lift performance results for the entire country last week." Important to mention as well that most of the hotel were located in non-urban areas which requires a certain type of customer but it did not matter in this case. We need more solar eclipses everybody.
anonymous

5 Things Hotels Should Consider when Investing in Technology | By Hammad Hussain - Hosp... - 1 views

  • With over half of hotels (57%)[1] poised to spend more on technology in 2017 than they did last year, hotels are looking for fresh ways to deliver high-quality experiences to keep pace with rising customer expectations.
  • While most hotels are generally focusing on being "smarter" and "more innovative", the real burning questions are: how can hotels make sure their investments are worthwhile in the right technologies?
  • Implementing the right technology allows hotels to focus on modern needs beyond what traditionally makes good service, such as offering travelers mobile check-in and check-out, virtual concierges and one-touch access to room facilities.
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    • berkley7
       
      I completely agree with this statement! Technology is not meant to replace human interaction, only to complement human interaction to provide a balance and the best experience.
  • Technology should be an aid, not a replacement, for face-to-face staff and guest interaction. Person-to-person communication is an essential part of hospitality. Guests expect travel tips, attentive services and friendly, personal interactions as part of their hospitality experience.
  • The balance is in finding technology that complements human interactions and vice versa
  • Guests expect more than just WiFi – they want all services at their fingertips at all times.
  • Mobile based technologies have the advantage of familiarity and convenience. With handy's preloaded apps, curated city guides and maps, guests can find out about the city, decide what to do, where to go and where to shop – with all the convenience mobile technology brings.
  • Future-proof your technology investments Think about which parts of your business you are trying to improve by using the technology, and look for one integrated system that could manage this.
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    What an informative article! In my own opinion, the following article gave a great insight to investing in technology within the hospitality industry. The 5 helpful tips they provided within the article are the following; get to know your guest first, balance technology with the human touch, invest in mobile based technologies, try before you commit, and future-proof your technology investments. Each of these suggestions truly would make a huge impact within the hotel industry if followed and practiced. In my own opinion, the most vital thing to be sure of when introducing new technologies into your business is to make sure you have the right balance of human connection and technologies. Like stated in the article, technology is not meant to be an aid or replacement for face-to-face staff and guest interaction. New technologies are giving the industry the ability to provide fresh ways to deliver high quality experiences to keep pace with rising customer expectations.
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    The article highlights 5 things a hotel leader should consider before they decide to invest in IT. The goal is to ensure the investment truly helps grow the firm's bottom line, is inclusive with the human resources operating within the establishment, and is in align with current long-term trends and not just fad investments. The article helps connect the dots on what makes IT investment risky or an essential path to success.
anonymous

The High Risk of a 'Wait and See' Approach - Big Think - 0 views

  • On the surface, taking a “wait and see” approach seems to make sense
  • In the past, when we were going through rapid change (not massive transformation like we’re seeing today), a company could use a “wait and see” approach because it was harder for competitors to develop and deploy new offerings quickly, and it was harder for established competitors to change the game or redefine completely
  • Anyone, at any time, can quickly become more relevant than you because the barriers to entry are low and the ability to scale is fast
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  • deciding to “wait and see”—can quickly put you on a path of increasing irrelevancy or a rapid demise.
  • you can see how detrimental a “wait and see” approach can be—how you’re actually missing major new opportunities for sales and growth
  • Blockbuster Video may have changed how we rent movies, but Netflix transformed it
  • This year, many forward-looking school districts across the country are moving away from textbooks and issuing tablets filled with ebooks to students
  • This is a game-changing move, and one that will save the school about $25,000 each year
  • The way you can design for mobile users, engage visitors, increase sales, track people, and improve your rankings with search engine optimization are changing so rapidly that if your site is two years old, it’s obsolet
  • In reality, a “wait and see” approach has much more risk than the action being avoided.
  • Today, new competitors can emerge rapidly, and they can even be from another part of the world. Geography is increasingly less of a hindrance
  • deciding to “wait and see”—can quickly put you on a path of increasing irrelevancy or a rapid demise.
  • We’re transforming all of these things plus more, and if you don’t initiate the transformation, someone else will.
  • To see the difference between mere change and game-changing transformation, consider these examples: Barnes & Noble may have changed bookselling by creating the super bookstore, but Amazon transformed how we buy books and so much more
  • Therefore, you have to evaluate what you’re saying “no” to in terms of potential lost opportunity, because what you could gain by saying “yes” will often outweigh the perceived risk and expense.
  • Because technology is increasing so fast and because we are in a period of rapid transformation are the exact reasons why you can no longer “wait and see” what will happen.
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    This article discussed the importance of being ahead of the curve and why the 'wait and see' approach is not beneficial in most cases. If you 'wait and see' you can become irrelevant very quickly as there are many others out there, in many cases other parts of the world, making new inventions and discoveries daily. This article gave a great example where a school system implemented tables and the amount of money they saved was $25k/year. There are many benefits to staying ahead of the curve and as the article states "If you don't do it, someone else will".
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    A "wait and see" approach has a higher risk than it being avoided. One of the cons is that it can pave the way to a company no longer being relevant. New opportunities for sales and growth may be missed if a company does not begin to evolve quickly.
laura kaczkowski

Travel Agents Increase Use of GDS to Book Hotel Rooms - 3 views

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  • he leading global provider of revenue generating solutions for hoteliers, clearly demonstrates how crucial Global Distribution System (GDS) platforms and GDS Shopping Displays are to travel agents:
  • 84 percent of respondents indicated that they were using their GDS platform the same amount or more often than in the past, with 35 percent stating that they are using GDS more.
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  • where 26 percent of travel agents stated that they used their GDS platform more often than in the past and 19 percent said they used the GDS Shopping Displays more often than before.
  • "Travel agents are increasing GDS hotel use, and have once again confirmed their confidence in GDS Shopping and Booking Displays,"
  • Travel agents in 25 countries across the Americas, EMEA (Europe/Middle East/Africa) and Asia/Pacific regions who subscribe to one of the four major GDS systems were asked to participate.
  • n the survey, travel agents worldwide also indicated that promotional messages are effective and often prompt bookings: 66 percent of all travel agents surveyed who were aware of promotional messages requested additional information by looking at the screen attached to the promotional message.
  • "This survey definitively shows that promotional messages are not only an excellent way to reach travel agents, but also a valuable sales catalyst,
  • s the leading provider of revenue generating solutions for hoteliers across the globe. TravelClick offers hotels world-class reservation solutions, business intelligence products and comprehensive media and marketing solutions to help hotels grow their business.
  • is one of the fastest growing marketing research firms in the United States. With offices across the country and in Europe and partnerships with many of the largest companies in the financial services, consumer package goods, automotive, healthcare, media, technology and travel and leisure industries worldwide, PMI also offers advanced advertising and brand measurement along with direct marketing expertise.
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    In the article, "Travel Agents Increase Use of GDS to Book Hotel Rooms," it talked about how the leading global provider of revenue is generating solutions for hotels, it shows how important GDS platforms are to travel agents. "84 percent of respondents indicated that they were using their GDS platform the same amount or more often than in the past, with 35 percent stating that they are using GDS more." Back in 2009, when the last study was conducted, about 26 percents of travel agents said that they used their GDS platform more often than in the past. This study also states that the annual GDS shopping displays will be over $50 million in 2011, which will increase more than a million bookings compared to 2010. There was another survey that was done and they surveyed different travel agents from across the world that were subscribed to a major GDS system. In the survey the travel agents indicated that promotional messages are effective and often prompt bookings. Out of the travel agents they surveyed, 66% said that they were aware of the "promotional messages requested addition information by looking at the screen attached to he promotional message." From this survey it showed that promotional messages are an excellent way to reach travel agents and from reaching the agent, they also reaching the customer, it's a win-win reaction.
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    I enjoyed the part about brand and promotional messaging, that is always a lure for me. When I see an attractive offer, evern If I'm not interested in booking or going to the destination, I often click on it anyway just to see the offer. It is a very effective marketing tool.
markh283

Green IT: Going Green - Does your Company Care? | TechNet Magazine - 1 views

  • The real trick to achieving green IT is to accept the fact that your current IT assets are fixed. You’re not going to lose a lot of physical servers. What you can do, however, is get a better idea of your current servers’ utilization and a feel for which servers are more efficient. Identify which of your servers produce more workload for less energy. By identifying the most efficient machines and those with extra capacity, you can start to slowly consolidate tasks—using virtualization, in most cases—and perhaps reduce energy costs a bit.
  • Many companies profess a concern for the environment, but few are remodeling their data centers or taking major steps toward greener technology.
  • Typically, green IT simply means building an IT infrastructure that uses fewer resources—most notably energy.
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  • Try to ensure that every watt is being used to full advantage by moving older, lower-efficiency servers into virtual machines running on newer, higher-efficiency ones.
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    This article describes how many companies are reluctant to add "green" initiatives. However, it notes that this is a growing and important area that many companies are deciding to become involved in because of its importance. Moreover, it points out that by reducing the power consumption of computers in a business the effect is to produce a green result. Additionally, this not only saves the company money, but it also has the result of being a good public relations outcome. Then, the company can advertise how it is following a greener path.
Maria Zuniga

Blog | History of POS in hospitality industry | intelligentpos - 1 views

  • Whether it is a hotel requiring integration of room rates and billable amenities, or a restaurant incorporating both front and back-end activities, the point-of-sale (POS) environment is critical to successful operations
  • the first cash register was invented in the late 1800s? From those earliest days through to the early 1980s, manual cash registers were combined with paper transactions to keep track of everything occurring within the hospitality business.
  • there was no way to integrate what happened at the counter with back office operations. Companies were still required to enter the same data two and three times by way of manual transcription.
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  • The mid-1990s saw the development of POS software that could be run on a standard computer. The electronic cash register was replaced with a desktop computer system consisting of a monitor, keyboard, CPU, and cash drawer.
  • a number of well-known software companies began working on technology that could link software systems across a local network
  • Cloud computing really took off at the turn of the 21st century. It is cloud computing that forms the basis of today's electronic point-of-sale systems (EPOS) now used by virtually every company in the hospitality industry. EPOS makes it possible to integrate nearly every aspect of a hospitality business into a single system located on the cloud.
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    I found this article very interesting because it gives us a walk through of the evolution of POS in the hospitality industry. Since the very beginning hotels and restaurants have relied on keeping record and storing data. Throughout the years there have been great breakthroughs that have made the life of the employees easier as well as lead to greater productivity. It makes me happy and feel very fortunate to live in times where work has been facilitated and has made work for efficient and reliable. I am sure that there is still much work to be done and many adjustments to be made but we are on a good path.
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    I like your reflection about the article very much because as you mentioned "it walk you through" the different stages of technology through time. Our industry had evolute from the paper record keeper all the way to a very efficient data storage and operating systems. I cannot even imagine what the future will withhold for the lodging industry.
jalilahst

What is Network Redundancy and Why Does It Matter? - 0 views

  • Network redundancy is the process of adding additional instances of network devices and lines of communication to help ensure network availability and decrease the risk of failure along the critical data path.
    • jalilahst
       
      Defines Network Redundancy.
  • Redundancy in networks helps to eliminate single points of failure to ensure better network stability and uptime in the face of events that would otherwise take th
  • e network offline
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  • A fault-tolerant redundant system provides full hardware redundancy, mirroring applications across two or more identical systems that run in tandem
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      1 form of redundancy that data centers use.
  • fault-tolerance redundant systems are complex and often expensive to implement.
    • jalilahst
       
      Disadvantage to fault tolerant redundant systems.
  • If something goes wrong with one server, the backup servers take over and restart applications that were running on the failed server.
    • jalilahst
       
      How high availability works, the 2nd form of redundancy that data centers use.
  • it does tolerate a certain amount of downtime in that there is a brief loss of service while the backup servers boot up applications.
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      Disadvantage to high availability software based redundant system.
  • create a network strategy that reviews existing infrastructure.
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      First steps of network redundancy plan.
  •  Well-maintained UPS systems can ensure that servers can switch over from electrical power to backup generator power without losing any data or applications.
  • the best places to replicate and store data so it can be easily accessed in the event that other redundant systems fail and the main network goes down. By using more than one data center, companies can ensure that even if some disaster occurs, they will be able to carry on with minimal disruption.
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      The importance of backing up data offsite.
  • They can test different connections by physically disconnecting hardware to make sure failover occurs as anticipated. If things do not go as planned during testing, data center managers then create an after-action report that lists the items they need to fix as a result of the testing.
  • creating incident response plans that can counter them is crucial for ensuring network resiliency in the face of modern cyber threats. Network redundancy can be a crucial aspect of many cyber incident response plans.
  • attacks are a type of cyberattack where the goal of the attacker is to render a target network or service unusable
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      DDoS definition
  • By blending a variety of ISPs, data centers can leverage their connectivity to help reroute network services when a DDoS attack is underway. vXchnge’s vX\defend, for instance, uses diverse traffic routing options to identify and bypass volumetric attacks without compromising bandwidth or increasing network latency.
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      prevent DDoS attacks by implementing redundant networks with flexible internet access.
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    Network redundancy is the process of enhancing network devices and lines of communication to help safeguard network availability and decrease the risk of failure along the critical data path. Redundancy in networks purpose is to help eliminate specific areas of failure to guarantee better network stability and availability when the network would otherwise be offline. Optimize network redundancy by backing up data offsite and conductions frequent test to measure its durability and maintain it. Protect the network from malicious attacks is also important. By creating plans for when attacks occur by rerouting network services.
shannaton

Semiconductor Technology Trends | Technology Vision | Accenture - 0 views

  • Bringing together digital interactions with human attention are what successful semiconductor companies are doing to design a collaborative digital experience. An evolution of individual expectations, everyone wants an up to date digital interaction, but quickly become disappointed as most companies use legacy methods
  • Advances in sensors, speech recognition and computer vision are combining with lower hardware costs to make robot technology more accessible for the semiconductor industry, and the rollout of 5G networks is set to unlock new opportunities outside of controlled environments. But finding the right way to introduce robots into the world includes challenges around talent, questions of human-computer interaction and a global testbed.
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    The stakes of getting innovation right have never been higher as leaders in this industry are weaving technological building blocks together to set a course for their conpany's future. The path forward begins with renewed focus on the transformation of technology.
anonymous

5 Event Industry Trends To Watch Out For In 2015 | Ungerboeck Software - 1 views

  • 1. Content, Content, Content. Feed attendees’ hunger for knowledge and keep the event buzz alive in the digital world: Offering digital content is a wonderful way to magnify the effect of content generated at an exhibition,
  • 2. Innovative Event Formats. Audience engagement was a widely discussed topic this year and it is true that events have changed significantly by focusing more on attendees.
  • 3. Millennials & Generation Y. A new generation enriches the industry with different expectations and experiences: The so-called “Generation Y” often has a firmer grasp of technology.
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  • 4. Technology Trends. While everyone has been busy collecting data and understanding the “Big Data” picture in the recent past, now’s the time to analyze. According to meeting & IT expert Corbin Ball analytics tools, especially with regards to mobile apps, will be fundamental for organizations looking at leveraging data into opportunity.
  • 5. Social Media & Events. Closely connected with strategic content marketing, social media plays an important role in event marketing success.
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    Underboeck Software International, a hospitality industry-related watch group, discusses five industry trends to watch out for that were critical in 2014 and were expected to continue being important into 2015 and beyond. Its main focus appears to center around information technology and the path in which key target markets utilize this technology to perform functions associated with their hospitality needs.
robfitzpatrick

As tech transforms the hotel business, network performance is critical - 3 views

  • he changing demands of travelers that have put technology at the center of the lodging experience.
  • wireless connectivity is what guests desire most
  • well-performing WiFi was “essential to their stay,
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  • 89 percent of guests “deciding where to lodge based on free reliable WiFi,
  • access to connectivity is now literally the first thing brands should be delivering to guests.
  • Poor guest WiFi can result in negative guest satisfaction
  • consequences
  • ncluding loss of repeat customer business, poor online reviews, managers not getting bonuses, or worse, loss of franchise.
  • global hotel brands now connect their various branch or franchise locations via a corporate Wide Area Network (WAN) that supports many of the critical tools hoteliers need to both keep guests happy and the lights on.
  • hotel guests have little patience for bottlenecks at the front desk.
  • hotel networks need to support an almost countless number of apps -- from business-critical tools to a guest’s Instagram account
  • f IT can retire their physical legacy network infrastructure, they’ll no longer need to exhaust resources to support hardware
  • drawbacks
  • ack of visibility
  • IT teams lose that visibility when they rely on cloud
  • IT will need a monitoring solution that delivers visibility along each network path to pinpoint the actual cause of the issue and to resolve it.
  • comprehensive network performance monitoring solution
  • any performance monitoring solution
  • is able to account for ALL of the apps leveraging network capacity.
  • This includes the personal apps of guests using a specific locations WiFi
  • breaks down the barriers to visibility across the network where issues hindering performance could be hiding.
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    The article starts off by addressing the most essential desire of the modern traveler, which is well performing WiFi. Based on a study in 2018, 89% of guests decide where to stay based on free reliable WiFi. This makes access to connectivity the top priority hospitality firms should be looking at for their guests. Poor WiFi experiences can lead to negative guests satisfaction which leads to a loss of repeat business and poor guest reviews. Connectivity also plays a crucial role in the operation of the business. As more business applications move to a wireless or cloud base, the need for strong connectivity increases. This allows room for new innovations to enhance the guest experience. A front desk agent can now check someone in on a cell phone rather than a desktop. This enables you to greet the guest at the door and complete a check-in while in route to their room, eliminating the need to wait in the lobby. Another benefit is with the advent of cloud computing, a hotel can reduce their hardware costs by not having to have a LAN at each property. They can run a centralized cloud server that all properties can log into. This also eliminates the need to have dedicated IT staff at each location. A major issue with this though is that IT loses visibility of the local delivery path of the network. This makes it difficult for them to locate and resolve issues that might happen, such as slow WiFi speeds. They are then challenged to develop a network performance monitoring solution that can account for all the apps working off the network, including the guest's, to gain visibility to be able to troubleshoot when issues arise. I think moving to a cloud based system to reduce hardware and labor costs will become standard for large hospitality firms. For brands with thousands of properties, this can be a great way to reduce expenses. There are certainly challenges that go along with this new technology, however I believe the ROI to be greater and I can see these companies m
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    I can see these companies making the initial investments to perfect this method. You already see it in a majority of software applications moving to a cloud/web based system. This helps to greatly reduce hard drive storage needs and makes the programs accessible from anywhere. In this post-covid environment, remote accessibility has become a necessity.
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