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Panpan Xie

Technology Could Help Enhance Security At Hotels | By Suresh John - 0 views

www.hospitalitynet.org/...4038969.html

hospitality IT security

shared by Panpan Xie on 18 Feb 12 - No Cached
  • In a day and age of increasing insecurities, it is time that we take proactive measures to protect our guests, our own selves, our industry and our world. Technology comes to the rescue, yet again.
  • There are simple ways in which each one of us can ensure that our surroundings are secure.
  • Upon entry into the property, it is vital that a guest’s baggage is scanned and the baggage count is added to his data for cross verification during the check-out,
  • ...9 more annotations...
  • Guest history modules
  • a special report
  • The House Keeping module
  • In addition, all employees must be allowed access only into their areas of work.
  • The next step would be to have a stringent recruitment procedure in place.
  • CCTV surveillance
  • an online central passport and ID card verification mechanism must be introduced,
  • A communication engine can be further used to send out pre-defined messages,
  • simple technology put to effective use,
  • Jingyi Wen on 18 Feb 12
     
    Terrorism attacks on international hotels have turned the industry's focus on security issues. No doubt about it, both government and hospitality entrepreneur pay more attentions on security after September 11, 2001. It is important for hotels enhance security by using technology. Hotels use Vehicle Management System to tab all vehicles entering the property. This VMS also can be tagged with the guest information, drivers' information and vehicle number. Hotel should use the guest history modules to store the information about every guest especially for those 'first time guest'. The information includes the copy of passport detail of the international guests, guests' flight detail, an emergency contact number and copy of photo registration cards. The house keeping module makes report of Sleep-out guest. This system can share the occupancy reports and nationality wise occupancy report automatically with local police. Also the incoming call can be tracked. Hotel should have a stringent recruitment procedure in place. Hotel can use biometric access to restrict employees only allowed access their working place. The gate-pass system, vehicle management system and biometric access control system ensure only authorized staff and vehicles are allowed into the property. The online central passport and ID card verification mechanism can automatically verify the document against data available with the security agencies. The communication engine can send message to stuff, supervisors, in house guests and authorized external security bodies about the emergency like suspicious guest, fake passport and so on. Effective use these technology can save the hotels from the worse that can happened.
  • ...1 more comment...
  • YUCHEN TI on 29 Mar 12
     
    Hospitality industry was affected by terror attacks. This article pointed out how new technology increased security in a property. For instance, having an able Vehicle Management System can keep a tab on all vehicles entering the property. This can also be tagged with your Guest History data, enabling tagging of vehicles with in-house guests. The Vehicle Management systems also have room for adding Driver and Vehicle number details to the database. Upon entry into the property, it is vital that a guest's baggage is scanned and the baggage count is added to his data for cross verification during the check-out, in order to ensure that no undesired material is left behind. Guest history modules in a property management system would also prompt for extra information to be noted for a first-time guest. On check-in, a photo registration card must be printed and handed over to the guest. The photo can be stored in the database and also compared with the central list of criminals / suspects identified by the authorities through an online module that should be made available to all the hotels by the central bodies. a biometric access control can be interfaced with the property management system, restricting a front office executive from entering into the Kitchen area. Also, only authorized supplier staff and vehicles must be allowed into the property.
  • Xu Wang on 04 Nov 12
     
    This article gives us some tips on how technology could help enhance security at hotels. By summary the article, we can find out that the technology can help enhance security at hotels in maintaining copy of passport or ID card of all guests, noting an emergency contact number always, storing data at an off-site location for easy access in case of mishap, installing a biometric access control system for in-house and supplier staff, scanning baggage and maintaining baggage count of each guest and cross-verify on check-out, and monitoring sleep-out guest report closely. By using these simple technology, hotels can save a lot, and make hotels secure.
  • Panpan Xie on 20 Mar 13
     
    The hospitality industry is hassled by the terror attacks at luxury properties, so it is important to use technology to protect the guests. A Vehicle Management System can be used to keep watch on all vehicles entering the property. The property management system is used from check-in to check out to verify the baggage and guests. A stringent recruitment such as biometric access can prevent unauthorized staff or guests step into the specific area. Also, there is an online central passport and ID card verification can verify the guests' identification and give an alert on a fake ID or passport. All these measures can help to prevent worst things from happening.
akallison93

Biometrics, Digital Identity To Save Travel | PYMNTS.com - 0 views

www.pymnts.com/...to-save-travel-and-hospitality

biometrics identity travel hospitality immunity passports airline technology solution

shared by akallison93 on 14 Feb 21 - No Cached
  • “The World Travel & Tourism Council, a London-based trade group, recently issued new recommendations in its Global Guidelines for Safe & Seamless Traveller Journey report, underscoring requirements for the swift and coordinated implementation of biometrics and digital traveler identity services.”
  • outlined several key considerations for public and private sector entities striving to collaborate on biometric verification measures. It notes that governments must work together on solutions so that data collection and sharing can be based on official documentation. It also explains the importance of establishing an industrywide consensus on privacy standards, interoperability and functionality that would make any solutions easier and more secure for users.”
  • American Airlines recently adopted a biometric health wallet app designed that allows passengers to track and verify their COVID-19 test results and documents. The solution, VeriFLY, allows consumers to leverage facial biometrics and ensure that their data matches countries’ requirements, with the app displaying a pass or fail message on their devices once the information has been processed.”
  • ...4 more annotations...
  • That goes together with concepts like digital “immunity passports” that ride along with travelers carrying vaccination data and other encrypted personal health information.
  • but some hotel chains and management firms have looked to digital ID solutions to address consumers’ safety concerns.
  • MGM Resorts debuted a contactless check-in process that allows customers to use its mobile app to verify themselves, pay for their rooms and even receive digital keys.”
  • Biometrics are playing a huge role in new identity needs, and that function is widening.
  • akallison93 on 14 Feb 21
     
    Informative article on the role of Biometrics in the travel industry during Covid-19.The article explains the concept of immunity passports and what you have to do now, and what you will have to do in the future, regarding air travel. The article also briefly explains how biometrics are affecting and changing the hotel industry.
liz649

Hospitality wins with biometrics; getting gamblers to the table; travel credentials' future plumbed | Biometric Update - 0 views

www.biometricupdate.com/...vel-credentials-future-plumbed

shared by liz649 on 19 Jul 23 - No Cached
  • match passport photos to guest faces, validating the stay plans of international visitors against the nation’s Immigration & Checkpoints Authority
  • second-generation cashless technology
  • enhances the omnichannel consumer journey, reducing the customer’s “time to play”
  • ...5 more annotations...
  • update introduces biometric authentication, remote identity verification and enrollment for loyalty and payments, as well as a single digital wallet user experience
  • first omnichannel cashless wallet to use the biometric features on the patron’s mobile device for enhanced security and ease of use.
  • Resorts World Las Vegas’ Mobile+ app
  • believes they will eventually replace physical passports.
  • enting and picking up a car using qualified electronic signatures
  • liz649 on 19 Jul 23
     
    The article discusses the future of biometrics in the hospitality and travel industry. It predicts that biometrics will soon cause the physical passports to disappear. As well as how hotels and casinos are moving towards a cashless and app only business.
Jennifer Mesa

Beyond 2005: Top Technologies That Will Redefine the Hotels of the Future - 0 views

hotels.about.com/...future_hotels.htm

biometrics airport Amsterdam hotel robot

shared by Jennifer Mesa on 23 Mar 13 - No Cached
  • Biometrics, a security technology that identifies individuals by retina scans, fingerprints or voice prints, is already in use at government and private industry installations. The lock on your hotel room's safe may soon be triggered by a retina scan. Guests of future hotels might also forget about room keys and check in to hotels with just a glance. An airport in Amsterdam is paving the way with the first public installation of retina scans replacing passport checks at security checkpoints.
  • I'm still dreaming about living in a Jetsons-style home that cleans itself, but I may see it in a hotel room first. In an interview with Travel+Leisure magazine, consultant Grace Leo-Andrieu imagines hotels of the future which offer "services that may not necessarily be performed by humans. Food and drinks could be dispensed by machines or robots, rooms could be cleaned by built-in vacuum and disinfecting systems, and a quick back-and-foot massage could be provided by a robotic apparatus."
  • Jennifer Mesa on 23 Mar 13
     
    The future of hospitality is approaching sooner than we thought. Biometric technology for airports is about to launch in an airport in Amsterdam eliminating passport and some other security measures. Also, hotels are looking into robots that clean room and maybe even give you a massage! 
hannahamorton

Marriott Breach Exposes Far More Than Just Data - 0 views

www.forbes.com/...xposes-far-more-than-just-data

data breach cybersecurity hotel

shared by hannahamorton on 14 Feb 19 - No Cached
  • for about 327 million victims, compromised data may include names, addresses and passport numbers
  • "they should have been able to isolate hackers back in 2015."
  • Currently many companies opt for inadequate data security because it's cheaper than the consequences of a data breach,"
  • ...5 more annotations...
  •  "The Consumer Privacy Act fixes that and would hold companies accountable."
  • The CCPA — which gives Californians the right to know what personal information is collected about them, whether and to whom it is sold or disclosed, as well as the power to prevent such sales — takes effect in 2020 and, while it may sound like reasonable legislation, has already faced a grueling uphill battle.
  • Fancy Bear, which has been tied to Moscow's military intelligence service GRU, was found to be using the leaked NSA hacking tool Eternal Blue to hack victims via their hotel WiFi connections.
  • This is much more than a consumer data breach. When you think of this from an intelligence gathering standpoint, it is illuminating the patterns of life of global political and business leaders, including who they traveled with, when and where. That is incredibly efficient reconnaissance gathering and elevates this breach to a national security problem.”
  • Hotels are easy targets, constituting 92% of all point-of-sale intrusions in 2017, and hotel mergers are only expected to accelerate.
  • hannahamorton on 14 Feb 19
     
    Marriott's data breach in 2018 exposed the information of over 500,000 guests including names, addresses, and passport numbers - leading to a class-action lawsuit and falling share values. The California Consumer Privacy Act, taking effect in 2020, gives Californians the right to know what information is collected about them and where this information goes. Amazon, Facebook, Google, Microsoft, Twitter, Uber, AT&T and Verizon are lobbying against the CCPA, but data-security regulations are being enacted regardless to protect customers against these breaches.
brobb009

Biometric Technology to be Used to Promote Safer Travel | TravelPulse - 3 views

www.travelpulse.com/...d-to-promote-safer-travel.html

shared by brobb009 on 09 May 19 - No Cached
  • The program’s ultimate goal is to create a travel landscape in which travelers won’t need to provide the same information or passport multiple times
  • The two organizations have committed to working together to make “the best use of new and emerging technology and established border management principles” to deliver an improved international passenger experience globally across borders.
  • “Travel and tourism employs one in ten people on the planet today and over the course of the next 20 years we will witness a doubling of the number of travelers and the creation of as many as 100 million jobs around the world,” said Gloria Guevara, president, and CEO, WTTC
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  • Border agencies are dealing with more international passengers than ever before
  • brobb009 on 09 May 19
     
    This article explores the a new partnership between the World Travel & Tourism Council (WTTC) and the International Border Management & Technologies Association (IBMATA) to provide a new, faster traveling experience using biometric technology worldwide. This process would potentially eliminate wait times by eliminating frequent use of passports at multiple check points. I believe it could be epic for TSA wait times. The article failed to mention any possible flaws in the security measures for the system. We should expect to hear more after the first pilot program.
  • chefaroy on 10 May 19
     
    This is already happening in Singapore and China. Face recognition is all part of how I entered and left South Korea too. Even expats living there could register. Cameras are everywhere in that country and it shows it when you lose a wallet and the next day someone is knocking at your door. The USA could benefit from the "eye in the sky" as it is a better and more efficient way than threatening with the death penalty that hasn't worked ever.
llibe010

5 ways AI and robots will affect future travel | Flash Pack - 1 views

www.flashpack.com/...bots-will-affect-future-travel

AI travel agent hospitality hotel software

shared by llibe010 on 08 Nov 22 - No Cached
  • We accepted driverless trains very easily – London’s DLR, for example, has been trundling around without drivers since 1987. Driverless cars we’ve been more sceptical about, but seem to have made peace with their inevitability (aids for human drivers like lane assist are pretty much standard in every new car). But if either of those concepts blows your mind and/or has you feeling a little uneasy in the pant department, just wait until you board a pilotless aeroplane! That’ll feel completely fine, right? But it will almost certainly happen – it kind of does now, to an extent
  • The Vdara Hotel & Spa in Las Vegas uses two robot ‘butlers’ to deliver room service. This Chinese company claims to have created an AI receptionist. Even hotel mega-giants Hilton experimented with a Watson-powered robot concierge called Connie
  • an omnipresent army of artificially intelligent travel agents who can find the perfect holiday for you, powered by deep learning and a vast collective knowledge of everything travel-related except what it feels like to get sunburnt
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  • recognition, be it facial or cornea or fingerprint, could soon be your way through passport control: it’s already being trialled at Changi airport in Singapore
  • You might have heard of smart cities. Super-connected, intelligently-planned urban conurbations aimed at making life an absolute dream, both now and in the future, through the use of technology
  • And while ‘more planes’ doesn’t sound very environmentally friendly, that AI technology can be used to make all kinds of transport more efficient. Fewer empty planes and trains, less stacking over airports, more intelligent planning of onboard catering (no more fish dishes = less food waste IMO – who eats them?) – it all helps the goal of green tourism
  • llibe010 on 08 Nov 22
     
    The article discusses 5 potential use cases of artificial intelligence with a focus on travel and hospitality. The first example is of driverless vehicles and airplanes and the second speaks of AI receptionists and robot concierges. Other examples include AI-powered travel agents that use deep learning and create customized holiday packages for guests in the future. Biometric recognition as a replacement for passports has also been discussed along with using AI for green tourism. In general, the article highlights the role of AI technologies in improving travel efficiency and sustainability while acknowledging that there are pitfalls and that these technologies still require years of development.
duyt tran

GrandStay Hospitality Selects ZDirect for eMarketing and eCRM - 0 views

www.hospitalitynet.org/...4059937.html

emarketing

shared by duyt tran on 02 Apr 13 - No Cached
  • GrandStay® Hospitality LLC, franchisor of the GrandStay® Hotels and Crossings by GrandStay® brands, is growing by leaps and bounds. With 24 extended-stay and select-service hotels in California, Florida, Iowa, Minnesota, South Dakota and Wisconsin, and an additional 10 hotels scheduled to enter the system in the coming months,
  • GrandStay Hospitality selected ZDirect and its ZMail® electronic communication platform.
  • Direct has been providing hotels with eCRM solutions since 2002. The company's hospitality portfolio spans six out of seven continents, with more than 2,000 hotels and resorts using ZMail® and its Mobile suite, including: Mobile Passport, SMS Messaging, Apple Passbook and Responsive Email Design.
  • ...2 more annotations...
  • This month, GrandStay Hospitality will begin rolling out ZMail and the ZDirect Dynamic Content Engine to GrandStay Hotels and Crossings by GrandStay properties. The electronic communication tools will enable each property to send electronic guest confirmations, pre-arrival email promotions, post-stay satisfaction surveys and more to establish two-way communication between the hotel and its guests. Engaging guests with personalized dialog will spark onsite spending and result in increased revenues and maximum profits.
  • GrandStay Hospitality will use ZDirect tools to: Manage custom databases Optimize delivery rates for each message via desktop and mobile Create e-Questionnaires on the fly -- including queries for cancellations, meeting planners, and pre-stay requests -- with the ability to edit existing forms or create new ones as needed Analyze statistical reports driven by interfaces to the hotel's PMS and CRS Personalize campaigns that boost brand loyalty and bottom line revenues Build opt-in subscribers Use purchasing habits and shopping preferences to attract the best customers Modify existing campaigns for last-minute promotions Establish a mobile web portal that is fully integrated with the hotel's PMS Leverage text and SMS to increase customer interaction and communication
  • Kristen Kaminski on 02 Apr 13
     
    GrandStay Hospitality has selected ZDirect for its eMarketing and eCRM provider. ZDirect also has ZMail which includes Mobile Passport, SMS Messaging, Apple Passbook, and Responsive Email Design. According to Jon Kennedy, president of GrandStay Hospitality, ZDirect has an impeccable reputation in regards to their services and customer successes. He believes that ZDirect will give it the leverage needed to help the "small, transitional" company quickly grow. The tools of ZDirect and ZMail will "enable each property to send electronic guest confirmations, pre-arrival email promotions, post-stay satisfaction surveys", which will allow the hotel and its guests to communicate. This two-way communication will help to increase revenue and maximize profits.
  • Nicole Stevens on 05 Apr 13
     
    eMarketing is a great way for smaller companies to grow in the hotel industry. But if planning to run eMarketing all on your own it can get costly. The amount of severs, maintenance, and man power to run a successful eMarketing campaign is more than a small hotel chain can handle. Allowing a third party company like ZDirect to come in and help orchestrate an eMarketing campaign is a great solution for smaller hotel chains a chance. 
yoyohad

The Right Hotel Technology - StayNTouch - 0 views

stayntouch.com/right-hotel-technology

hotel technology hospitality travel

shared by yoyohad on 31 Aug 14 - No Cached
  • Upon arrival at the guest room, the robot calls the room to alert the guest.  When the robot senses the door opening, its lid opens allowing the guest to retrieve their delivery.
  • With the new app, travelers scan their passport page just like scanning check for online banking.  After a third party verifies the passport for additional security, the traveler is provided with a boarding pass, allowing him or her to proceed directly to security for international flights.
  • New technology in hotels is moving at a such a rapid pace, it’s no longer a question of if technology will impact the guest experiences, but a question of how.
  • ...1 more annotation...
  • any investment must either improve service or provide a return.  In other words, if a solution can markedly increase service delivery to your guests, then it’s probably worth it. If the investment in the new technology can provide a return, then it’s most certainly worth it.
  • yoyohad on 31 Aug 14
     
    As I was reading this post, I noticed that the writer used an interesting phrase. "New technology in hotels is moving at a such a rapid pace, it's no longer a question of if technology will impact the guest experiences, but a question of how. " Technology is affecting everyone's daily life nowadays. From the smart appliance in the kitchen to the digital controllable house, such as the technology you can find in the HGTV smart home, and to the every little thing that begin with an 'i'- iphone, ipad, irobot... When we are on the road, or out enjoying a meal, we also wish we can stay at somewhere that can connect us to the world by technology. Can you imagining staying at a hotel with no internet? Nope, not only we are demanding internet, we are also looking for free internet. These little things might not change the hospitality sharply, but when everyone in the industry has it and you don't, it's like losing at the very beginning of the competition.
anonymous

Dominican Republic safety: Travel precautions to take now - 1 views

www.today.com/...ravel-precautions-take-t156775

safety travel hospitality

shared by anonymous on 23 Jun 19 - No Cached
  • more than 2 million Americans visit every year, accounting for about one-third of the tourism to the Caribbean island — the sudden and mysterious circumstances have spooked some travelers.
  • He said it's a good idea for travelers who are going abroad, especially to the Dominican Republic, to purchase a travel insurance plan that offers medical assistance, and if the worst happens, evacuation coverage.
  • he State Department also recommends signing up for its Smart Traveler Enrollment Program, which is a free service for U.S. citizens and nationals that registers your trip with the nearest U.S. embassy or consulate.
  • ...5 more annotations...
  • ake two copies of your passport. Give one copy to someone you trust, and keep another on you — separate from your real passport — in case of theft,
  • his includes examining the windows and doors to make sure the locks work and that nothing has been tampered with, she said.
  • hat check should also include the minibar.
  • f you have elite status on an airline, it doesn't hurt to call and see if there's anything they can do to
  • waive the cancellation fee.
  • anonymous on 23 Jun 19
     
    The article highlights the recent security concerns regarding travel to the Dominican Republic. The article gives key safety tips to take, not just for the current level 2 alert but for any international travel as an appropriate security plan of long distance traveling.
teallemejia

Cloud Computing in the Travel Industry | Accenture - 0 views

www.accenture.com/...cloud-imperative-travel

cloud computing travel industry

shared by teallemejia on 05 Sep 21 - No Cached
  • Before the pandemic, companies were managing under legacy on-premise technology, hesitant to make big investments in cloud due to concerns about cost, time and security. But in a world after the pandemic, the travel industry must adapt fast to survive
  • The value it delivers goes beyond technology to organizational transformation, making the journey through cloud in travel a key CEO priority.
  • Airlines and airports reinventing airport experiences: From contactless, smooth passage, through bag drop and security to airside shopping for travelers who have pre-filled biometric data
  • ...4 more annotations...
  • Travel companies must future-proof their businesses built upon living systems and processes enabled by agility and scale. They need to take a deep relook at strategy, organization, practices, technology and talent functions.
  • Compete for investment capital Cloud-related investments drive business changes needed for increased productivity, smoother traveler experience, vertical integration & resilience.
  • Rehost scalable functions Rehost high-volume, scalable functions on Infrastructure-as-a-Service (IaaS).
  • Cloud is central to the travel industry’s survival and future growth. There’s no time for delay. Companies must use this crisis as a springboard to scale up cloud adoption, improve resilience and innovation capabilities, and create the seamless, contactless and effortless experiences travelers demand
  • teallemejia on 05 Sep 21
     
    Before the pandemic, companies were afraid to invest in cloud due to the concerns of the cost, time, and security. But in today's world technology is something companies need to adopt. It's time for travel companies to see the cloud for what it is, the passport to future value. All sections can benefit from this technology including hotels, airlines, and airports. This is the best time to invest into technology to benefit the industry by taking a deep relook at strategy, organization, practices, technology, and talent function. As travel is being rebuilt, cloud-related investments will deliver higher returns on capital than investment in new aircraft, new hotels, and new ships. This is the perfect time to invest into cloud adoption.
amoon008

Artificial Intelligence for Hotels: 9 Trends to Know | Cvent Blog - 0 views

www.cvent.com/...ficial-intelligence-for-hotels

intelligence hotels

shared by amoon008 on 28 Mar 21 - No Cached
  • using artificial intelligence for hotels is “not just a matter of gaining a competitive advantage; it’s imperative in order to stay in business.
  • “94% (of C-level executives) reported that artificial intelligence would ‘substantially transform’ their companies within five years
  • 49% of survey respondents say that the hotel industry ranks right in the middle at a grade of “C” for artificial intelligence implementation
  • ...15 more annotations...
  • Hyperdynamic pricing allows booking engines to automatically search social media, past user data, and even world news to display rates that maximize earning potential.
  • Improve revenue management and help save the environment with energy, water, and waste-monitoring tools.
  • Chatbot translators can quickly identify languages used by website visitors based on their location. They can also translate scripts on the fly and manage simultaneous guest inquiries from all over the world
  • AI is already changing the guest experience across the travel lifecycle, including the on-property experience
  • Artificial intelligence is used in the hotel industry for revenue management, guest experience, and the automation of daily operations.
  • Hotels such as the Radisson Blu Edwardian in London and Manchester use artificial intelligence concierges to check guests in or out, order room service, and answer questions 24/7
  • Consider chatbots for your hotel if you’d like to create consistent guest experiences and free up time for front desk staff to provide the best possible service for guests who are physically present. 
  • Cvent Passkey for Hoteliers uses smart technology to maximize the sales potential of existing business, improve the booking experience, and seamlessly organize all related departments.
  • Machine learning (a subset of AI) makes it easy to automatically collect, store, and analyze data from across a variety of online sources. 
  • "Wow" event planners with products such as Cvent Event Diagramming — an intuitive tool used to create 3D diagrams of event spaces.
  • Hilton and IBM teamed up to create Connie (named after Conrad Hilton), the first in-person customer service robot for hotels. The AI model can learn from guests and adapt over time while answering questions, fulfilling simple booking tasks, and improving its own speech over time. 
  • Hospitality recruiters are using machine learning to hire hotel employees in ways that go beyond the outdated resume model. Using personality profiles of existing team members and gamification-based tests, IHG and other top hotel brands have recruited thousands of employees. 
  • Keep an eye out for the tools, gadgets, and platforms that aren’t available now but are set to create a noticeable impact on the industry
  • Look out for passports with guest health information built in so medical professionals on or offsite can quickly access information such as their medical history, current medications, and allergies in an emergency.  Stay tuned for star ratings for hotel guests so properties can see information about their past stays. Look forward to robots as support staff to help ease the burden of late-night shifts and the effects of a high turnover industry. 
  • While AI robot concierges, room service delivery, and cleaning machines have the potential to replace 25% of today’s hospitality workforce, experiments such as Henn na Hotel in Japan
  • jiayi017 on 28 Mar 21
     
    This article mainly describes the current main trends of artificial intelligence in revenue management, guest experience, and daily operations. AI's concierge service, chat robot translator, ultra-dynamic pricing, forecasting utility, team booking software review data collection, intelligent function charts, and intelligent recruitment are the main manifestations of future technological development. Through these artificial intelligence, the hotel can simplify some service procedures, provide more personalized and improve the guest's staying experience. But at the same time, we must also realize that intelligent technology cannot completely replace employees.
  • amoon008 on 07 Feb 22
     
    "AI is already changing the guest experience across the travel lifecycle, including the on-property experience."
Cindy Saunders

Tech Takeover | Blogs | Blogs - 0 views

www.lodgingmagazine.com/...180.aspx

mobile messages Technology hotel

shared by Cindy Saunders on 02 Jun 13 - No Cached
  • Hotels are investing in new technologies that will simplify and enhance the guest experience while driving business.
  • On the day of arrival, these guests receive an email invitation for online check in and have the option to use their Gold Passport card as their room key. Travelers who choose this option will receive a text or email from the property with their room number, which allows them to bypass the front desk.
  • “The system notifies us when the guest has arrived so we can call and welcome them and ensure that their accommodations meet their needs
  • ...1 more annotation...
  • The days of hiding behind a 50-foot granite front desk and having this barrier between you and your customer—I think that’s evolving and changing pretty quickly,”
  • Cindy Saunders on 02 Jun 13
     
    This is an article that discusses the technology and how it can enhance the customer experience. With this new RFID technology, hotels can understand the movements of their guests (while not being intrusive) and thereby enhance their experience from pre-arrival to post-departure. It becomes a completely customized stay, if the guest chooses to engage with the venue.
JIACHEN LI

Roosevelt Hotel Selects and Installs TTI Technologies - 0 views

www.hospitalitynet.org/...4059133.html

hotel technologies hospitality software mobile

shared by JIACHEN LI on 24 Jan 13 - No Cached
  • Recently the Roosevelt Hotel sought a more efficient solution for running their business center. They wanted one-stop for both their solution and customer service. After careful evaluation of the solutions and service offerings of their existing provider and TTI Technologies International, the Roosevelt Hotel selected TTI Techn
  • ologies business center solutions that included both PC and MAC systems.
  • TTI Technologies offers both free to guest and paid by guest Business Center services. Consulting with each individual property allows the TTI team the opportunity to evaluate the true needs of the propert
  • ...2 more annotations...
  • y and make recommendations for the right solution to meet those requirements.
  • TTI Technologies International has been delivering innovative solutions since 1991 serving hotels and resorts all over the globe. TTI's solutions include Business Centers and Boarding Pass Stations, Flight Information Systems with Interactive Displays; and ID/Passport Scanner. With an international headquarters in New York City and satellite offices in acros
  • JIACHEN LI on 25 Jan 13
     
    This article is talking about the cooperation between the TTI technologies international and the Roosevelt Hotel. In order to provide a better customer service and hotel solutions, the Roosevelt Hotel chooses TTI company to help the hotel build a business center in the lobby. Why was the Roosevelt Hotel selected this company? TTI technologies has its special applications. The application has effectively implementing technology that can search and collect information from hotels, resorts, hostels, airports, retailers, and more by the internet. After installing the application in the PC and Mac, the hotel makes the guest more convenient to get the information about the flight information. This application has solutions to expedite guest check-in, improve operational efficiencies, and protect assets from false charge claims and erroneous personal identification.Also with the help of this application you can gain your guest satisfaction. Meanwhile because of the function of this application, people are willing to stay in your hotel longer. This can gain your reputation and profits. TTI system is a wonderful and useful application. It is a good choice for the hotel which wants to have a better customer service.
Xiaoqing Zhang

Optima Go Green - Green PMS for Hotels - 0 views

www.silverbyte.com/gogreen.html

shared by Xiaoqing Zhang on 15 Feb 13 - No Cached
  • Optima Go Green allows the hotels using Optima Hotel Management Solution to go the extra mile and reduce the total amount of paper used by implementing Optima green solutions. The solution meets two valuable targets by helping the environment and saving costs of operations.
  • Optima Green Check In – advance check in that can be done on the Internet or Smart-phones up to 24 hours before check in, saving the need to print registration cards and speeds up the checkin process at the hotel. Optima Green Check Out that includes presentation of guest folio on an iPad, or similar device, instead of printing folio statement and sending the invoice to the guest or company directly by email. Optima Fax and files attachment allowing attachment of faxes and other documents to the reservation and view them at any given time. The files attached to the reservations ad folios can be vied even years after the guest has checked out. Optima passports and IDs scanning allowing scanning of various IDs and insert the details directly into the Guest Profile information, including picture of the guest (when using Optima CRM) and attach the scanned document to the reservation. Paperless night process – all the statistics and financial information is stored in the database and can be viewed at any time. No need to print anything. Optima Managers’ Snapshots – daily reports sent daily to selective managers and owners saving the need to print these reports to managers who do not have access to Optima. Optima Mobile – allowing managers and sales people to view availability and prices online on their smart-phones instead of relying on reports that may be outdated
jie shen

Hotel Safety Tips For Travelers - Detective Kevin Coffey - 0 views

www.kevincoffey.com/...hotel_safety.htm

shared by jie shen on 31 Oct 12 - No Cached
  • Copy all credit cards, airline tickets, passports and important documents, front and back.
  • What to look for in a safe hote
  • Elevator safety
  • ...2 more annotations...
  • Hotel Safe Considerations
  • Hotel Security Products
  • jie shen on 31 Oct 12
     
    The article tells all the things about the safety tips for a traveler. Before trip, copy all the documents. It also gives you advice what to look for that may ensure you in a safe hotel. It talks about the safe in the hotel which is always the legal issues happens. It shows different type of hotel security products.
Michael Anthony

Behold the human-free, fully-automated hotel stay | Tnooz - 1 views

www.tnooz.com/...ree-fully-automated-hotel-stay

shared by Michael Anthony on 31 Aug 12 - No Cached
  • hotel in Norway has joined all the dots together, creating a completely human-free experience.
  • complete passport registration for overseas guests, select a room and other services through Ariane’s system – a platform
  • use their reference details to carry out a number of processes
  • ...12 more annotations...
  • customer has booked their stay over the web or call centre
    • Michael Anthony
      Michael Anthony on 31 Aug 12
       
      They still have human interaction if the guest is booking over the phone, so there is technical support available
  • which effectively automate the entire process.
  • Before arrival at the hotel
  • The mobile key version works by emitting a unique ring tone to open the room door
  • visitors to the Comfort Xpress Hotel in Oslo will soon be able to complete their entire stay without ever speaking to a member of staff
  • customer actually arrives at the property they either pick up a keycard from a kiosk in the foyer or can be sent a mobile key system provided by OpenWays
  • mobile app for  its technology in March 2010.
  • can be used elsewhere around the hotel or for in-room services.
    • Michael Anthony
      Michael Anthony on 31 Aug 12
       
      The mobile app sent right to your phone, can unlock your room, allow enterence to pool/fitness center/conference center, etc. It can unlcok most any door all from your phone. You don't have to worry about misplacing your room key.
  • Ariane’s system – a platform which is integrated with the hotel or chain’s back-end reservation platform.
  • covering areas such as restaurant bookings, leisure services including spa treatments as well as activities in the local area which can be booked through the hotel
    • Michael Anthony
      Michael Anthony on 31 Aug 12
       
      Instead of having to wait for the agents at the spa, or restaurant to print you an itemized receipt. They can just scan your mobile app and you will be charged for the services and products.
  • guests can check-out from their mobile device at any time, even once they have left the property, settling outstanding charges via secure payment systems
  • a string of major hotel chains, including Hilton, IHG and Rezidor, to roll out various parts of its technology around the world.
  • Michael Anthony on 31 Aug 12
     
    This article demonstrates how easy it is to check in and out of your hotel as well use the services that feature at the property. There is no longer a need for room keys or itemized receipts to be printed. All the agents have to do is scan the mobile app and all charges can be seen from your smart phone. Asides from all charges being posted, yourphone will be unlocking most doors including your guest room, spa, and. fitness center. You don't have to worry about misplacing your room key and having to take it out everytime you want to use the elevator or get into your room. This type of technology has been produced in France and has been adopted by Comfort Xpress in Oslo, Norway. I don't think it will be long before the US adopts this policy. All they would have to do is create or purchase the software and hardware from Ariane Systems and Openways or create there own verison. Personally, I would love to be able to use something like this, I always misplace or forget my room key but never my phone. I also don't have to wory about putting change in my pocket and having the room key be defunct. My only question would be how many mobile apps could I have? If I was traveling with a guest or partner, could they get a mobile app as well at no additional costs?
  • Michael Anthony on 31 Aug 12
     
    Many of the individual elements of the tech-led hotel are in place, but a hotel in Norway has joined all the dots together, creating a completely human-free experience. Combining check-in/out and guest management software from France-based Ariane Systems with room door technology from OpenWays, visitors to the Comfort Xpress Hotel in Oslo will soon be able to complete their entire stay without ever speaking to a member of staff.
Alejandra Kravets

Airline passengers hit by computer crash - Telegraph - 0 views

www.telegraph.co.uk/...ers-hit-by-computer-crash.html

shared by Alejandra Kravets on 11 Feb 12 - No Cached
  • Amadeus is one of four main global distribution systems use by the aviation and travel industries.
  • Airlines who used alternative systems experienced no disruption and were able to operate normally.
  • Alejandra Kravets on 11 Feb 12
     
    The Amadeus computer system crashed on Monday, Jan 30, 2012 leaving thousands of airline passengers without the opportunity to check-in online, reserve their seats, or buy airplane tickets. For more than 3 hours, customers were very upset and unsatisfied for the delay that this situation caused by having the airline crew members manually put their information instead of usually scanning the ticket or passport.
  • Jeremy Fairley on 12 Feb 12
     
    Luckily this didn't happen during a busy time as the article stated. I can only imagine the bedlam had this happened during say the holiday season such as Christmas or a day following a major event like the Olympics or something similar. What I'd be interested t see is if all staff can react to and handle this as well as the staff of the airlines involved. I guess its a good example of having a back up plan in the instance of network issues such as this. Can't say our staff at work would be able to function as well in the instance of similar downtime.
Bing Kwok

Tourism and Travel Distribution: the Travel Agent's Perspective - 1 views

www.insights.org.uk/articleitem.aspx

shared by Bing Kwok on 11 Sep 13 - No Cached
  • Bing Kwok on 11 Sep 13
     
    The Internet has changed the tourism industry and along came with a number of challenges and opportunities for all players. The role of the travel agent has been to act as an agent and retailer, selling travel services on behalf of principals for a commission. They also had a significant role as advisers for consumers and providers of different types of services, such as traveller's cheques, currencies conversion and travel insurance, as well as obtaining passports and visas. They also provide access both for the principal (access to the market) and the consumer (a convenient location to purchase travel services), as well as acting as a key source of advice in a customer-focused environment and on a person-to-person basis. WorldWideWeb has changed the industry structure and consumer behavior and technology has forms part of the strategy to enable travel agents to maintain a presence in the chain of distribution. If agents are to survive, technology will have to become an essential tool incorporated in the future business strategy determining their competitiveness. In this sense, technology is both a threat and an opportunity, as travel agencies need to readjust to the new realities. Re-intermediation via the Internet and IDTV (Interactive Digital Television) present potential opportunities for innovative players who utilise the emerging tools. This article analyses the key Internet trends in relation to the travel industry. It also considers strategies travel agents can employ to ensure their future survival.
Yudika Claude

Why Indian hotels are not riding the cloud - The Financial Express - 0 views

www.financialexpress.com/...15791

PMS Internet Technology Hospitality hotel Software business Tech mobile

shared by Yudika Claude on 08 Feb 15 - No Cached
  • Though cloud based PMS is gaining momentum in the global hospitality market, it still has a long way to go in India as hotels are hesitant to adopt it.
  • Today PMSs have become more powerful, with features that enhance efficiency, improve control over processes, enable faster delivery of services, and engender guest loyalty. But among the biggest trends in PMS is cloud computing. The introduction of cloud based PMS has revolutionised the hospitality industry globally as it has opened up a vast array of features, allowing hotels to work in a new environment that is highly efficient, secured and technical, and minimises human errors. It also allows easy accessibility anywhere across the world and can be customised according to the hotel’s requirements.
  • despite the benefits, cloud based PMS still hasn’t been able to gain the much needed impetus in the India market. Concerns over internet connection loss and data security are the two consistent arguments against cloud-based PMS.
  • ...7 more annotations...
  • current internet infrastructure is not yet robust enough to handle the requirement of property system in terms of speed, up-time and minimum delay.” Security is another issue. “It definitely is more viable but less secure as information is literally in an unknown electronic cloud. However, with this technology, access of information has become much easier and larger data can be stored and accessed at any given time,” mentions Apte. Though these are legitimate concerns, hotels need to find themselves a professional, dependable and trustworthy cloud PMS vendor.
  • Centralised PMS is a potential capital cost saving option for any property owner which will help him to minimise the entire project cost. The saving comes through many aspects like hardware cost, data centre space, electricity, air-conditioning, fire suppression cost in data center, etc.
  • Interactive mobile PMS application and self check-in kiosks is going to be the future trend. This will help the hospitality industry to eliminate the fixed desk concept in the lobby area. Self check-in and in-car check-in will help guests to access his room in minimum time after exhaustive office hours and hectic travel
  • As for Holiday Inn Mumbai International Airport, the OPERA PMS system in the hotel offers several modules including housekeeping, reservations and account receivable. “It is well interfaced and connected with the outside world for online reservation from different portals and our own website holidayinn.com
  • There were days when guests would enter the hotel and line up at the counters to get their room and compete the check-in formalities. With our mobile check-in app guests can now check in a day prior, get their allotted room and even complete basic check-in formalities such as ID or passport scan right from their smartphones,” reveals Apte. Another initiative on its way at the hotel is the mobile concierge. Guests would be able to order room dining, get their laundries ordered or even request for a dental kit from their smartphones. “High speed internet, smart TVs, mobile check-in, mobile integrated room controls, etc are some of the factors that each guest highly prefer. Guests even desire internet access and Wi-Fi in the hotel cars and we have provided each of these services. With our PMS solution you can set parameters important to your enterprise. It offers a friendlier user interface, while ensuring easy maintenance, faster updates and greater security
  • emergence of cloud computing has made centralised PMS a reality. Definitely, hotels in the future would opt for a centralised PMS as even today we co depend on each other for information. Making it centralised would mean access to information at any given point for use in any part of the country. A definite time efficient system to opt for
  • With such advancements, the hospitality sector is on its way to become a highly technology oriented sector where manual tasks and services are no longer required
  • Yudika Claude on 08 Feb 15
     
    This is a great article highlighting the cons of of cloud-based PMS. In India, the infrastructure is not developed enough for hotels to rely on a cloud-based PMS. While the hotel industry is slowly adopting things such as mobile check-in, there is great hesitation to adopt the cloud-based PMS. The Internet in India is not reliable therefore it would not be efficient for hotels to send all their data to the cloud. In the event of an outage, the hotels would not be able to operate. There are also many concerns over data security; Indian hotels are worried about transferring secure information to an "unknown" place. Yet, individualized properties are looking forward to centralizing PMS and perhaps embracing cloud-based PMS in the near future. Only time will tell how long it will take the Indian hotel industry to become more technology oriented. 
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