As hospitality industry has a high attrition rates, a HRIS software is important for hospitality management system. A good HRIS system usually has the functions of recruitment, staff-shifts, time & attendance, etc. Folklore HCM is a web-based software with the employee self service. It is usually used with other products such as Folklore Payroll, Folklore Training, and Folklore Attendance. Folklore HCM lets the HR manager pay attention to strategic issue instead of routine tasks. It also decrease costs and increase employee morale. Folklore Payroll software makes the payroll accurate, increases the productivity and reduce transaction costs. It can also motivates employees and examines different aspects of income tax. Besides, Folklore Attendance Software Folklore Training are all web based software and have many benefits.

To prevent the potentially harmful effects by the disaster, the chief engineer Sam Lota of Sheraton Sacramento Rancho Cordova Hotel set up a detailed engineering contingency plan. The plan can protect physical plant systems, computer systems, gas system, etc., and can also back up the electric's battery power and phone system. Instead of reacting to crises as they occur, Lota set up some action plans in advance. He asked staff to review the emergency procedures and make sure the emergency generator can be used smoothly. However, the emergency plan does not specifically deal with the computer system interruption caused by earthquake. Some experts advised that the data should be backed up in an offsite location.

Nowadays, many hotel managers realize the importance of internet and utilize it to create a personal relationship the internet. The author gives five ways to develop the e-marketing. First is assign e-marketing tasks carefully. It is very important for a manager to properly assign tasks or handle personally. A manager must focus on the operation of the company's website. Second is fish where the fish are. The website must be well managed and made changes in time to adapt to the marketplace. Third, comprehensive website reviews. The manager should have someone to review the site to make sure the website serves search and sales demands to increase the sales. Fourth is know your productivity numbers. The manager should try to make the website as a way to get the knowledge of useful data. Fifth, position your rates against the competition. The manager should make the website easier for customers to compare different companies and make decisions based on values.

Nowadays, there are 5 technologies that event planners cannot live without. They are smartphones, saas cloud apps, virtual events, social media and viral marketing, as well as ipads. With a smartphone, the event planner can respond to emails in time, add new postings on the event page, etc. Saas cloud apps allow the event planners or guests get the event details from any web-enabled device. Virtual events is an effective way for organizers to get the data for future events. With social media, event planners can share their experience through twitter or facebook, which is a great way to spread the market. With ipads and tablets, one can make contracts, register or other things online.

The hospitality industry is hassled by the terror attacks at luxury properties, so it is important to use technology to protect the guests. A Vehicle Management System can be used to keep watch on all vehicles entering the property. The property management system is used from check-in to check out to verify the baggage and guests. A stringent recruitment such as biometric access can prevent unauthorized staff or guests step into the specific area. Also, there is an online central passport and ID card verification can verify the guests' identification and give an alert on a fake ID or passport. All these measures can help to prevent worst things from happening.

As hospitality industry is now under recovery, many owners and managers are preparing using technology to help them run the facilities. Nowadays, there is a big requirement for investing the right technology and training to operate business in the market of 2010, 2011 later. Actually, hospitality technology investment can bring operational efficiencies instead of added cost to a hotel. Then the author takes revenue management technology as an example and points that a seamless flow of process of technology is a trend. All in all, in order for a hotel to adapt to the future trend, the right technology needs to be equipped.

An advanced hospitality financial accounting system is launched by Aptech Computer Systems, which is a hospitality software and financial accounting company. The system is based on internet and can be used by both individual and multi-property hotel companies. The president of the company thinks that with the help of internet, hospitality staff can access to the tools more easily. Also, he has positive attitude towards using new technology by more hotels. There is also an example for the technology's expanding role in hospitality industry. Smith Travel sent its research reports from two to three weeks a time to once a day. I think a good accounting system is very important for a hotel. In the globalized world, many hotels expand themselves in the world, and this system can bring convenience to multi-property hotels.

Many restaurants have taken step to use improved POS software. A London restaurant use interactive touch tables with digital tablecloth and e-menus. This device has a lot of functions. Customers can order the food by themselves instead of waiting for the waiters. During the time of waiting for food, customers are allowed to see the food preparation. After finish the food, customers are also separate the check by themselves. Besides, ipads are also a popular pos system to attract customers. They have the similar function with digital table cloth. The author thinks that in the next five years, this e-menu trend will grow rapidly. And the author listed five reasons. First, customers can entice by interactive suggestions and well designed screen. Second, this system is easily to share with friends. Third, restaurants can sell more wine and beer because ipads' suggestions. Fourth, customers are more likely to order food in a well presented recipe. Fifth, entertainment function will give guests impressive experience.

Nowadays, there are many concerns for hoteliers to adopt the cloud computing PMS system. People are reluctant to use the new technology because of the issues of control, security and connectivity. Hyatt and some benchmark hotels put most of their systems into cloud. Actually, when using the cloud PMS, data is not in the property which decrease the risk of operator. Also, as backups, network disconnection is rarely found. There are many benefits of the cloud, such as low cost, easy to upgrade software. Besides, it also has financial benefits. Many servers replaced the cloud PMS saw ROI within a year.

In hospitality industry, IT technology brings many benefits to us, but it is also a source of pollution when disposing of broken technology. There are many advantages of green IT movement such as reducing energy, water, paper, environmental waste and impacts, etc. Although it has many benefits, green IT projects need support from company's top leaders in both time and resources. The ROI of green IT is a little bit longer than other types of projects, but it has upside potential and intangible benefits. Green IT practices are not contrary with making money, so hoteliers should take measures to lead the organization on its journey to green action.

E-commerce has become more and more important in our daily life, because many customers today prefer to use internet to help them make decisions. In hospitality industry, e-commerce also plays an important role, as internet is a very cheap and convenient booking channel and many people use the internet intensively. There are many e-commerce strategies for hoteliers, such as making friendly web site design, embracing social media, etc. As e-commerce has so many advantages, I think e-commerce is an opportunity for hoteliers to grasp. It is important for hoteliers to use different strategies to get the best from the internet world.

According to the research by Cornell University, most US hotels are vulnerable to hackers. There are two main reasons contribute to the issue. One is the flaws in many hotels' network topology, making it possible for customers to lose their privacy. The other is careless employees provide access information to help hackers' breach. Ogle thought that WPA encryption, VPN and training employees are good ways to solve the problems. I think that if the computer networks of hotel are weak, the guests' password, email message or other private information will not be protected, and they will even suffer loss. So it is important for a hotel to use different measures as Ogle recommended to ensure the safety of the computer network.

A Swedish hotel intelligence organization has chosen Dubai as the location to use a new software product called Hoteligence. This software is about offering guests specific content and services at the specific time. It is a cloud-based software platform that can be operated through TV, iphone, ipad, Android, etc. It offers room entertainment: customers can play Angry Birds, listen to music and connect to social media platforms such as facebook and twitter. This software is also a useful marketing tool which can track and analyze guests' buying behavior. The feedback until now is very good, so I think it is possible to implement Hoteligence to a bigger market and more levels of hotels as this software not only increases the added benefits for guests, but also gives hoteliers a good marketing tool.