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anaslip

10 Examples Of Customer Experience Innovation In Hospitality - 1 views

www.forbes.com/...ence-innovation-in-hospitality

innovation technology hospitality software

shared by anaslip on 24 May 20 - No Cached
  • When a guest feels the hotel understands them, they are 13% more likely to stay there again. The majority of hotel visitors want to experience new technology
  • Marriott is testing the technology at its hotels in China, which shortens check-in time from three minutes or more to less than one minute.
  • InterContinental Hotels Group is creating AI smart rooms in its hotels in China. The rooms allow guests to use voice control technology and speak naturally to get personalized assistance for both business and personal travel.
  • ...9 more annotations...
  • Aloft Hotels uses Botlr, a robot butler, to deliver items to guests around the clock.
  • Guests at New York’s Yotel can have their bags stored with Yobot, a robotic luggage concierge. Robots aren’t entirely replacing humans, however—a lesson learned by the Henn-na Hotel in Japan, which fired half of its all-robot staff to employ more humans.
  • More hotels are moving away from traditional room keys to leverage RFID technology through guest wristbands. The technology is popular at resorts like Disney World and Great Wolf Lodge.
  • The Cosmopolitan in Las Vegas has Rose, an AI concierge who can help guests book spa services and restaurants and offers insider information like secret menu items at the hotel bar. Four Seasons Hotels uses Four Seasons Chat for 24/7 chat service that is powered by humans, not AI, for a more personal touch and responds to messages in 90 seconds or less.
  • . Hilton Hotels has introduced mobile check in for rewards guests to seamlessly check in, choose their room and unlock the door through an app. 
  • ach room at the CitizenM Hotel in Amsterdam comes equipped with a MoodPad tablet, which allows guests to change the temperature, TV, window blinds, alarm and lighting in one place. Some Marriott hotels have smart shower doors where guests can jot down their ideas while in the shower and then email the image to themselves for future use. 
  • A number of hotels and resorts, including Radisson and Omni, offer the service and have seen improved customer satisfaction and online booking rates. 
  • Hilton uses location-based services at some of its resorts to alert guests to events and activities that might interest them based on where they are on the property.
  • The wall of each room at Hub by Premier Inn in the U.K. includes an AR map of the local area. When guests point a smartphone at the map, they can learn about local attractions and get recommendations for the best things to do and see.
  • anaslip on 24 May 20
     
    This article tells us about 10 new innovations in the hospitality world. Mostly it is talking about some innovations in the hotel industry such as face recognition at the registrations, voice-controlled rooms, and smart amenities.
Jennifer Mesa

Beyond 2005: Top Technologies That Will Redefine the Hotels of the Future - 0 views

hotels.about.com/...future_hotels.htm

biometrics airport Amsterdam hotel robot

shared by Jennifer Mesa on 23 Mar 13 - No Cached
  • Biometrics, a security technology that identifies individuals by retina scans, fingerprints or voice prints, is already in use at government and private industry installations. The lock on your hotel room's safe may soon be triggered by a retina scan. Guests of future hotels might also forget about room keys and check in to hotels with just a glance. An airport in Amsterdam is paving the way with the first public installation of retina scans replacing passport checks at security checkpoints.
  • I'm still dreaming about living in a Jetsons-style home that cleans itself, but I may see it in a hotel room first. In an interview with Travel+Leisure magazine, consultant Grace Leo-Andrieu imagines hotels of the future which offer "services that may not necessarily be performed by humans. Food and drinks could be dispensed by machines or robots, rooms could be cleaned by built-in vacuum and disinfecting systems, and a quick back-and-foot massage could be provided by a robotic apparatus."
  • Jennifer Mesa on 23 Mar 13
     
    The future of hospitality is approaching sooner than we thought. Biometric technology for airports is about to launch in an airport in Amsterdam eliminating passport and some other security measures. Also, hotels are looking into robots that clean room and maybe even give you a massage! 
ivettemackliff

https://talkroute.com/the-rise-of-airbnb-taking-over-hospitality-industry/#:~:text=The%... - 3 views

150 million users are hosting their properties in over 65,000 cities across the globe. Currently Air BNB is a $31 billion company. The company quickly became a hit mainly because it operated in unr...

technology Hospitality hotel software business tech travel

started by ivettemackliff on 24 Aug 23 1 follow-up, last by ivettemackliff on 24 Aug 23
lavendersheshe

Hospitality startup Oaky raises $9.5M to develop upsell technology | PhocusWire - 0 views

www.phocuswire.com/oaky-9m-series-a

technology hospitality solution business

shared by lavendersheshe on 05 Mar 20 - No Cached
  • Hotel upsell platform Oaky is embarking on its next phase of growth and development following its biggest capital raise to date
  • Oaky is an automated and personalized upselling tool that helps hoteliers capture incremental revenue and enable an elevated guest experience.
  • The Amsterdam-based company will use the funding to invest in product development, as well as to grow the team and expand its geographic footprint
    • lavendersheshe
      lavendersheshe on 05 Mar 20
       
      Before developing the upselling platform, Oaky already knows how the funding would be used and they have set goals to accomplish. It is important to have goals and a vision before going through with investing your time and money into a project
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  • “We’re incredibly energized to leverage this investment to scale all areas of our organization, continue our geographic expansion and solidify Oaky’s position as the global thought leader in this burgeoning category,
  • lavendersheshe on 05 Mar 20
     
    The hospitality industry is growing rapidly and many technology businesses want to be a part of this thriving market. Oaky company is developing a new software that would help hotels upsell rooms in more efficient way. This investment would eventually play role to expand the company and improve its position in the market.
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