To meet the evolving demands of customers and to thrive in a digital age, we help hotels and hospitality organizations to transform their front- and back-office operations through:
Strategy: Rethinking business strategies and operating models for the digital age - for example, developing integrated digital platforms to provide seamless customer experiences
Innovation: Broad innovation capability, including incubating new ideas and business models, and redesigning the entire customer journey
Experience: Analyzing the world of the customer, then designing and assisting new experiences such as e-commerce platforms that provide seamless digital experience
Operations: Aligning, enhancing and automating operations and supply chain to deliver the promise of digital
Trust: Helping EY clients build the agility to respond to digital risks