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anaferia

AI Robots: 18 Top Examples of Artificial Intelligence in Robotics 2022 | Built In - 0 views

  • Artificial intelligence is a branch of computer science that seeks to develop technology to simulate the workings of the human brain.
  • AI has been used to develop and innovate intelligent machines that can be used for everything from manufacturing to assisting healthcare providers.
  • Robotics dates back to 1898, when Nikola Tesla used radio waves to remotely direct the movement of a robot boat in a miniature man-made pond during an electrical exhibition at Madison Square Garden in New York
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  • British polymath Alan Turing explored the mathematical potential of AI. He believed if people could use information and reason to solve problems, why couldn’t computing machinery do the same thing,
  • Top Companies Using AI Robot Technology
  • AI robot Shakey
  • marked the first mobile robot that could reason about its actions, according to the Computer History Museum
  • Companies Using AI Robot Technology
  • Miso Robotics creates AI robots for use in commercial kitchens.
  • Piaggio Fast Forward’s AI robot acts as an extra set of hands
  • Cruise combines AI with machine learning and robotics to develop self-driving, autonomous cars.
  • Starship creates autonomous robots that help to deliver items within a 4-mile radius.
  • Brain Corp’s proprietary technology makes AI robots adaptable and flexible so they can navigate unstructured environments like warehouses and store floors.
  • Outrider produces autonomous, zero-emission systems for yard operations to promote safety, efficiency and sustainability.
  • Skydio is a drone manufacturer using AI to develop technology for autonomous flight
  • Diligent Robotics uses AI to build robotic assistants for the healthcare industry.
  • AMP Robotics puts AI to work to automate recycling.
  • Perceptive Automata uses machine learning to help autonomous vehicles predict human behavior.
  • Hanson Robotics creates AI robots that not only have a human appearance, but also operate with human-like characteristics.
  • Autonomous aircrafts play a role in delivering goods to remote locations, where it’s difficult to get vehicles into the area or cost prohibitive to attempt the delivery.
  • Elroy Air uses AI in its autonomous Vertical Take-Off and Landing cargo aircraft called Chaparral. The AI robot can carry 300 to 500 pounds over a 300-mile range. 
  • UiPath’s Robotic Process Automation software instills AI into robots to help them perform repetitive tasks more efficiently and learn while they go.
  • Neurala created “The Neurala Brain,” AI software that makes an array of devices more intelligent.
  • Sea Machines creates autonomous technology for the marine and maritime industry.
  • Veo Robotics creates industrial robots with 3D sensing, AI and computer vision capabilities that enhance manufacturing operations.
  • iRobot uses AI in engineering home robots like the Roomba robot vacuum and Braava mopping robots.
  • Boston Dynamics’ Spot robot looks like an AI dog robot, and it “has an inherent sense of balance and perception” that’s a product of an AI style the company refers to as “athletic intelligence.”
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    As you read and examine the article, you will find that there have been many technological developments in AI and robotics. It has intrigued many on how applying intelligence to robotics will further innovations. Additionally, the article mentions how robotic dates back to 1898 and Nikola Tesla/s story and how fifty years later, Alan Turing, a mathematician explored the potential of AI. Moreover, as the two were combined together to create an AI robot currently many top companies have adapted the use of AI or AI robot technology to help in different industries with different services and duties.
smend120

How AR, VR, and robotics can work together | Artificial Intelligence | - 0 views

  • How AR, VR, and robotics can work together
  • With the help of robots, businesses not only achieve higher efficiency but ensure the safety of their staff in hazardous areas
  • With the help of AR and VR, people can experience surreal atmospheres indoors as well as outdoors
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  • Yes! Together, augmented reality, robotics, and virtual reality can be the ‘Three Amigos.’ VR and AR can offer an immersive medium to operate robots
  • With the help of low-latency networks, people can utilize robots remotely using intuitive AR and VR controls
  • Robot training
  • Virtual reality and augmented reality can be utilized to train robots for different tasks
  • With the help of dual neural networks, robots can learn new tasks by observing and breaking down several actions
  • he first network, known as the visual network, captures an image using the robot’s camera to understand the current state of an object. The other network, imitation network, tries to understand a demonstration and analyze how an action is being performed.
  • Motion sensors in AR and VR gaming can be deployed to train robots. Developers can use a pressure-sensitive trigger on a joystick to teach robots how to control grasping and articulation speed for picking up objects
  • Object recognition
  • Using this approach, robots can learn how to group similar objects together, differentiate between various objects, and identify new items that look similar to those it has already seen
  • Generally, AI-powered robots are exposed to a wide range of data.
  • By using VR, a trainer only requires a 3D VR model of several objects. With this approach, trainers and developers can minimize costs and effort required for collecting data and real-world objects. Using 3D models, robots can also be trained to recognize biological structures in the human body in detail.
  • Operations
  • Virtual reality can be used to develop teleoperating robots that can function with the help of multiple sensor displays.
  • obots replicate a user’s hand movements by using hand controllers
  • In a direct model, a user will be directly coupled to a robots current state
  • With a cyber-physical model, a user is separated from the robot.
  • Using controllers, users can guide hand grippers to move, pick up, and retrieve objects.
  • How AR, VR, and robotics can work together Augmented reality, robotics, and virtual reality can team up to develop innovative applications for various organizations.
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    They can work together. Based on this article, this can be beneficial for all industries.
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    Robotics, virtual reality, and augmented reality can work together to create cutting-edge solutions for diverse businesses. Businesses use robots to increase efficiency while also ensuring employee safety in potentially dangerous situations. Virtual reality and augmented reality, two contemporary technologies, have provided an immersive platform for media and gaming. People can explore strange environments both indoors and outdoors with the aid of AR and VR. The "Three Amigos" can be augmented reality, robotics, and virtual reality when they work together. Robot control using immersive technologies like VR and AR is possible. Business executives need to be aware of the potential benefits of combining virtual reality, robots, and augmented reality. Robots can be programmed to do a variety of jobs using virtual reality and augmented reality. There are two different kinds of neural networks: imitation networks, which attempt to comprehend demonstrations and examine how actions are executed, and visual networks, which use images taken by the robot's camera to understand the current state of an object. Dual neural networks can be used by organizations to enable robots to learn new tasks by monitoring and dissecting several behaviors. Robots that use artificial intelligence (AI) are exposed to a wide variety of data, which helps them learn how to distinguish between distinct objects, group related objects together, and recognize new objects that resemble what they have already seen. The expense and effort needed to gather data and real-world items can be reduced by trainers and developers. Robots can also be taught to recognize certain biological structures in the human body using 3D models. Virtual reality can be utilized to construct teleoperating robots that can function with the help of many sensor displays by employing hand controllers. The homunculus concept of the human brain, which postulates that there is a miniature human inside the brain that controls movement
shineal

How Hotels are Using Robots to Reduce Costs, Improve Operations and Enhance the Guest E... - 0 views

  • How Hotels are Using Robots to Reduce Costs, Improve Operations and Enhance the Guest Experience
  • The history of robots in the hospitality industry dates back to the early 2000s when the world’s first robotic concierge was introduced at the Aloft Hotel in Cupertino, California.
  • More recently, the hotel deployed a robot named ALO butler. ALO delivers items to guests’ rooms 24 hours a day, including towels, toiletries, and complimentary snacks. The results have been impressive. Guests have responded positively to the convenience of having access to room service around the clock, and the hotel has reported significant reductions in labor costs. In addition, the robots have helped to improve guest satisfaction scores by providing a consistently high level of service.
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  • Today, robots are being used in a variety of hotel departments, including housekeeping, food and beverage, and even security. And the benefits of using robots in the hotel industry are many.
  • The challenges and obstacles related to robots in hotels are also many. One of the biggest challenges is the cost of implementing and maintaining a robotic infrastructure. Another challenge is the lack of standardization. There are no industry-wide standards for hotel robots, which makes it difficult for hoteliers to compare and select the right robot for their needs. Finally, there is the issue of public perception. Some people may view robots as a threat to jobs. Others may see them as a nuisance.
  • For guests, the benefits are mostly related to convenience.
  • Robots can help to improve operational efficiency by automating tasks that are typically done manually. They can also help to enhance the guest experience by providing a more personalized service. In addition, robots can help to reduce costs and save time. For example, robotic valets can park cars for guests and robotic concierges can provide information about the hotel and its amenities.
  • Despite the challenges, the future of hotel robotics is very bright. The global market for hotel robots is expected to grow from $79 million in 2020 to $338 million by 2025, at a compound annual growth rate (CAGR) of 32.8%, according to a report by MarketsandMarkets. This growth is being driven by the increasing adoption of robots in the hospitality industry and the growing need for efficient and cost-effective solutions. Hotels are increasingly turning to robots to improve operations and enhance the guest experience. And the future of hotel robotics is very bright.
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    This article is about the history of the use of robots in the hospitality industry, back in the early 2000s. It then follows the deployment of ALO butler and the tasks it executed. Thereafter, a look into how robots are used today in various departments is presented. Also in this article are information about the pros and cons of using robotics both for the property and for the guests.
waldjustin13

10 robots automating the restaurant industry| 2021 Trends | Fast Casual - 1 views

  • From cocktail-making to burger-flipping, many food and beverage businesses are beginning to discover the benefits of using robots to improve their productivity.
  • The automation revolution has begun.
  • Even though the system was built for supermarkets, we don't see any reason why it couldn't be used in restaurants or hotel kitchens.
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  • Aside from being pretty damn cool and bringing innovation into businesses, customer-facing robots can help reduce human contact, a significant benefit at COVID-19.
  • Recently acquired by delivery startup DoorDash, Sally is a salad-making robot, mixing up to 8 fresh ingredients from vegetables to salmon into a compostable bowl in just 90 seconds!
  • Cecilia.ai is a smart, interactive bartender that can be placed almost anywhere, serve mixed drinks in less than 30 seconds, and give customers guidance about the menu using AI and speech recognition.
  • The entire process can be automated in this modular and customizable system, starting with spreading the sauce, topping it with cheese, then adding pepperoni and three more ingredients and baking the pizza.
  • Picnic can produce hundreds of pizzas per hour with just one operator, allowing the rest of the staff to be occupied with the rest of the food
  • The startup recently raised $16.3 million and has plans to install its robot in schools, stadiums and hospitals.
  • The Mini Bakery, built and designed by Wilkinson Baking Company, is a fully automated system for baking bread. It does all the mixing, shaping, proofing and baking, allowing bread to be sold hot and fresh directly to customers just like a vending machine
  • make 10 loaves per hour,
  • This countertop device makes authentic artisan gelato, fruit sorbets, frozen yogurt and ice coffee using biodegradable capsules, which can also be used as the serving bowl. Solato is ideal for small cafes and restaurants looking to upgrade their menu with fresh ice cream without wasting precious space and money.
  • can flip burgers and make fries
  • The system includes the Miso Analytics platform, which provides deep insights and improves food quality with cooking precisely as defined.
  • They can automate the food or beverage-making process, save money and human resources, enrich menus, make fewer mistakes, reduce food waste, and work 24/7 without a raise.
  • The Dark Kitchen, also referred to as ghost kitchens and virtual kitchens, is a kitchen space devoted exclusively to delivery-only restaurants, a trend that has seen a meteoric rise since the global pandemic began in 2020.
  • Beastro can be customized to automatically prepare any type of dish, prepare about 45 dishes per hour, collect analytics, and fully integrate with Cuismo, the company's online restaurant, and dark kitchen management software.
  • The company partnered with craft breweries in NYC to give customers high-quality coffee at a reasonable price, automatically made by a 20-square-foot kiosk that serves the cup using three little magnets.
  • While TrueBird's primary business model is to open dozens of automatically operated coffee shops in public spaces across the country, we can see no reason why you shouldn't set up one in your hotel or airport lounge.
  • ACUR-C by Japanese company Smile Robotics is an automatic robot for serving and collecting dishes in restaurants, clinics, nursing homes, hotels, and more.
  • The robot moves autonomously between tables, picking up trays with its robotic arm and bringing them back to the kitchen.
  • Among the company's clients are CaliBurger and White Castle, where it flips over 10K burgers and fries more than 12K baskets every month.
  • Another innovation for the hospitality industry is Milkit, a patented milk-tap solution that saves time, energy and money
  • With its unique milk bag, the Milkit device pours precise amounts of milk, saves up to 4 seconds per coffee cup and eliminates the need for storing milk bags.
  • Most of these systems are still quite expensive and are intended for filling in the gaps throughout the workforce (a major issue created by COVID-19), either to work alongside human employees so they can focus on more complex tasks, or just to serve as additional revenue sources or a tourist attraction.
  • already being used by several Israeli restaurants and hotels, as well as Starbucks in Germany.
  • As technology advances and AI becomes more accessible, it is no wonder that robots for the food and beverage industry are becoming more commonplace.
  • We believe that we will see more and more robots and machines in restaurants and hotels, making delicious meals or mixing fantastic cocktails.
  • Innovating the food and beverage industry is essential and will be beneficial for both the business and the customers.
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    This article discusses 10 robots that are helping to revolutionize the restaurant industry. These robots are really making an impact in the food and beverage industry by stepping in and filling workforce gaps due to the COVID-19 pandemic. The article mentioned that even though these robots have the ability to replace humans, it's very unlikely that will be happening anytime soon. Furthermore, a majority of these robotic systems are still quite expensive and are intended to work alongside human employees so they can "focus on more complex tasks." If you are interested in salad making robots, pizza robots, and my personal favorite the fully automated micro-cafe that creates coffee, then this will be a great read.
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    This article discusses 10 robots that are automating the restaurant industry. There are robots that make cocktails, pizza, burgers, coffee, ice cream, etc. Business are starting to discover the benefits of using robots to improve their productivity. Since the pandemic began, these robots have become increasingly used and all industries have started to take notice. In the future, it is likely that new generation technologies like these will replace front line workers.
teresastas

6 Hotel Brands Leading the Way with Robot Technology - 0 views

  • Robots in Hotels: 6 Hotel Brands Leading the Way
    • teresastas
       
      In this article we learn about 6 different hotels and the way they are using Robots to take on different tasks. In these examples all the Robots are guest facing. They are primarily used to dispense information, do deliveries and act as a bell hop. All of their tasks are some what simple tasks for their human counterparts but their usefulness comes from freeing up valuable staff to do more crucial tasks. I have experienced the robot delivery first hand and it was so much fun to have my food delivered to me by robot. I honestly prefeed it since it relived me of that awkward moment when I'm in my pajamas having food delivered to me by a stranger. The examples here won't be replacing any front line workers anytime soon but they can assist in replacing tasks.
  • To put it simply, hotel robots provide a competitive edge over the competition.Robots can free up the time of human staff and help personalize a guest’s stay.
    • teresastas
       
      Besides the novelty of being served by a robot the main reason for robots in hotels would be to free up hotel staff to take on other tasks.
  • Aloft Hotels became the first hotel brand to use robot technology, introducing A.L.O — robotic butler or Botlr — in its Cupertino location. The robot can travel the entire hotel to make deliveries. Its primary purpose was to surprise guest with room delivery.
    • teresastas
       
      I was surprised to learn that the first hotel to use a robot was Aloft hotels in 2014. This simple delivery robot is the most common used robot in hotels.
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  • When you enter, a robot velociraptor greets you at the front desk. It then asks you to check-in on a touchscreen. When you get to your room, you’ll unlock the door with face recognition. A robot in the room (named Churi San) controls the heating and lighting, tells you the weather, and more.
    • teresastas
       
      I kind of feel like a robot in your room might be asking for trouble! I would be very interested to know how user friendly this "robot" is. Because I really wanted to see how this works I went onto the website for this hotel and there was video showing you how to check in...if you are interested here it is https://www.h-n-h.jp/en/guidance
  • he robot in its New York hotel — fondly called Yobot — automatically collects and elvers guests’ luggage.
    • teresastas
       
      It looks like Henn Na in Japan has the same luggage robot as Yotel in NY.
  • Cleo and Leo fulfill guests’ needs by delivering whatever they need: an extra towel, a snack, a toothbrush. All in all, they’re a stand-in for when their human counterparts are not available
    • teresastas
       
      Again this seems to be the most common use of hotel robots.
cborregomarsh

The Rise of Service Robots in the Hospitality Industry: Some Actionable Insights | Bost... - 1 views

  • The current wave of service technologies is service robots, “system-based autonomous and adaptable interfaces that interact, communicate and deliver service to an organization’s customers”
  • Service robots can be equipped with different levels of artificial intelligence: mechanical, analytical, intuitive, and empathetic
  • Intuitive intelligence relates to the capability to process holistic and contextual thinking and thus provide personalized services. Empathetic intelligence refers to the ability to recognize and appropriately respond to people’s emotions. This “highest” level of intelligence enables service robots to deliver socially and emotionally interactive services, which is the ultimate goal of service robotics
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  • Service robots with these two levels of intelligence can basically handle functional tasks such as delivering food and answering a customer’s question. They free human staff from the high volume of trivial customer requests rather than taking higher-value roles. 
  • Adoption of service robots could signal low interpersonal contacts, reduce perceived risk of virus transmission
  • Mechanical intelligence relates to standardized and transactional tasks, which require a minimal level of learning
  • Analytical intelligence is based on systematic and rule-based learning from big data and enables logical thinking in decision-making.
  • consumers’ acceptance of service robots is determined not only by its functionality (e.g., perceived usefulness and ease of use), but also by social-emotional and relational elements that robots can provide
  • Service robots are becoming more and more popular in the hospitality industry. The need to provide contactless services to consumers (e.g., robotic food ordering and delivery) further accelerates the adoption of robots.
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    Throughout this article, service robots are discussed, which communicate, interact, and provide services to clients of an organization. It is possible that service robots can reduce the chance of infectious diseases spread via interpersonal interactions, which could increase the likelihood of visits. There are different types of artificial intelligence that can be incorporated into service robots: mechanical, empathetic, analytical, and intuitive. Standardized and transactional tasks can be handled by mechanical robots, while analytical robots can handle logical thinking in the decision making process. During the implementation of service robots, companies should consider the crucial factors that influence the adoption/acceptance of the new technology by consumers. Robots can also provide social-emotional and relational factors that can be perceived as human by users.
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    As Covid-19 hit, it came with the implementation of more robotics and AI systems in the hospitality industry. The systems allowed for less human interaction which aided in avoiding being infected. This resulted in customers wanting more of these systems in place as they now prefer the robotics to human staff when it comes to their safety concerns. The robotics have different roles based on their configuration levels.
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    The use of service robots in the hospitality industry is on the rise. They are equipped with different levels of artificial intelligence in order to handle functional tasks as well as provide more personalized services.
acole066

Robotics in Hospitality: How Will It Impact Guests? - 1 views

  • aimed at improving guests’ experience
  • the Henn-na in Nagasaki, has chosen to replace its front desk staff with robots
  • Visitors can check-in, check-out, and the robots can respond to questions.
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  • This can save time in housekeeping by sending off the amenities that a repeat guest orders
  • one of the biggest bonuses of using robots is their ability to search and respond to customer requests for information instantly.
    • darielmolano
       
      Now robots are able to offer customized guest service to guests. There is no more need for front desk clerks because now robots are able to recommend restaurants or places to visit. These robots have also been programmed to keep in memory the guest likes in order to enhance guest experiences through facial recognition. Some hotels have already implemented these technological advances and so far so good
    • darielmolano
       
      Now robots are able to offer customized guest service to guests. There is no more need for front desk clerks because now robots are able to recommend restaurants or places to visit. These robots have also been programmed to keep in memory the guest likes in order to enhance guest experiences through facial recognition. Some hotels have already implemented these technological advances and so far so good
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    On this article we would learned about how the robotics started to integrate into the hospitality industry. How slowly the technology became part of a human activity and the effect on the guest of Hotels especially in Asia.
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    Robotics in the hospitality and tourism industry has been a topic for years now, but we are actually starting to see it come to life. The reason for having robotics in the hospitality industry is because it provides a better guest experience. Robotics help save time with checking in and out of hotels, creating more satisfied guests/customers. With robotics and artificial intelligence, guest will have a greater experience with personalization in which robotics can assist in. Robotics will continue to be prevalent in the hospitality industry as it continues to greatly impact guest experiences.
irinadolgopolova

Robotic Technology in the Hospitality Industry Set to Shift | - 2 views

  • In hospitality, the use of robots can be considered a bit trickier because they would be required to interact directly with humans. Human responses are largely less predictable than machine communication
  • They can work with peak efficiency for longer periods than humans. Robots are also able to carry out a whole lot of tasks faster than humans. Additionally, when robots are used, human error is eliminated. You can expect a very high level of precision and accuracy.
  • robots cannot act beyond their pre-programmed range of actions. Sure, with artificial intelligence, they can learn a few things, but whatever new information they would learn has to be within certain confines.
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  • Right now, the duties of robots have moved from being just the dangerous and difficult tasks that we don’t want for humans. Robots now do the everyday job of making people happy, serving them food, waiting on them and making children laugh
  • Looking ahead, robots would be data goldmines in the nearest future.
  • The patterns recorded and learnt by the robots can be used as data to predict customer preferences and adjust services accordingly.
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    The article discusses advantages and disadvantages of the potential usage of robots in hospitality-related companies. Robots can make people's jobs easier. They should be wisely programmed to communicate with humans. Robots are also used to collect data for future research and analysis.
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    Nowadays, using robotics in hospitality has become a trend. Although it has proved that robots were not only suitable to do dangerous or repetitive work but also dealing with human guests. Robots can do the work of making humans happy. There is a concern for them in the hospitality field that robots will replace humans and make humans lose jobs. However, according to the article, it is not always accurate since sometimes using robots can make the service more organized and systematic and attract more guests, thus maintaining the needs for human workers. Looking ahead, robots would be data goldmines in the nearest future. They do not replace people, rather, they are tools used by people.
armanyleblanc767

8 Examples of Robots Being Used in the Hospitality Industry - 3 views

  • The use of artificial intelligence within the field of robotics is one of the most exciting and promising applications for individuals and businesses operating within hospitality management.
  • Below, you will find a list of eight current uses of robots within the hospitality industry.
  • robots are deployed to provide information, front desk services, storage services, as well as check in and check out services
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  • , with technology including voice and facial recognitio
  • robot concierge,
  • robotics being used for luggage purposes.
  • robots can improve automation and perform tasks without tiring, it is important to acknowledge limitations as well, including an inability to quickly adapt to circumstances.
  • ability for robots to offer support for a variety of different languages.
  • chatbots
  • Airport security
  • hotel robot butlers and robot luggage porters,
  • travel agents are also looking into the use of robots, especially as a means of pre-qualifying customers.
  • Amadeus have experimented with a robot called 1A-TA, which is powered by artificial intelligence. Rather than forcing customers to wait during busy periods, the robot is able to immediately get to work, finding out about their needs and preferences and passing the information on when they actually speak to a human travel agent.
  • chatbots have been one of the most common uses of robots within the hospitality sector and these can be used to deliver basic customer service, or for more complex tasks, like hotel or flight bookings.
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    This article introduces the concept of robots and analysis the advantage and disadvantages of it combined with AI when boosting individual and businesses operating in the hospitality industry. It shows 8 examples of robots application in the hospitality industry, which including the front desk and storage service, chat, concierge, luggage purposes, translation, help travel agencies, and airplane security, and as butlers, and so on. Conclude that it improves the performance of task while lacking the ability to quickly adapt to circumstances and costs of investment and maintenance may be high.
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    Great article and summary. I too read this article, I found it interesting the many uses of AI technology in our industry. The future of AI seems to be positive, I've also read an article that AI's are being used to convey human emotions.
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    This article goes into depth about some of the ways that robotics are transforming the way the hospitality industry operates. These examples will only increase as time goes on.
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    This article deals with the advances that are being made in the travel industry through the use of intelligent robotics. It provides several videos showcasing what each of the robots can do, from delivering toiletries, to checking for concealed weapons at the airport.
carine_elie

Service Robots and AI: What impact on the future of Hospitality - 0 views

  • Humans and robots working together The question might sound futuristic, yet the use of Artificial Intelligence (AI) is rapidly revolutionizing the business-as-usual model of the hospitality industry. It has the potential to disrupt the customer experience as we know it, and could provide powerful tools to help humans in their decision-making processes, which will impact the industry’s entire workforce. The challenge is to ensure that companies integrate AI and frontline service robots in a fair and equitable way. For that, we need to consider several dimensions such as: The ethical considerations linked to the use of robots in a service delivery context (replacement, responsibility, trust/safety, privacy/data protection, autonomy, and human cues). The customer experience (customer-robot interaction). The optimization of robots’ usage by employees (employee-robot interaction/co-creation with a robot).
  • How AI can improve customer experience By allowing robots to perform repetitive human tasks, AI is redesigning the customer experience. But to what extent? The question remains an open one. However, robots can now provide support to employees or even replace them in some cases. Robots are increasingly being created with specific features that allow them to perform some of the essential tasks of the industry. For example, service robots can perform some of the functions of a waiter, a barista, or the housekeeping team.
  • How the Hospitality sector can take advantage of futuristic opportunities Robots have come a long way since then, and the robotization of the industry is accelerating rapidly as technology and connectivity improves. The use of AI in the field of robotics has also opened up enormous opportunities for the hospitality sector, with a growing range of uses that can improve customer experience, brand awareness and customer loyalty.
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  • Getting service robots and customers to co-exist In addition, a key question still needs to be addressed: How will customers adapt to this trend? Do they expect or want their service to be provided by robots? Or, do they still want to be welcomed by smiling humans? The question doesn’t seem to be settled yet. For some guests to accept the implementation of AI enabled service robots more easily, the robots must be able to show empathy and be able to interact, which remains a major technological challenge. At the same time, a whole new generation of travelers is growing increasingly accustomed to a humanless service experience. The future might bring a combination of both.
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    This article is enjoyable to read. It offers a distinct viewpoint on how teamwork and ai technologies are beneficial to the hotel sector. Additionally, it provides good insight into the key lessons learned regarding the development and significance of artificial intelligence in the hospitality and tourism industries.
sosor012

Japan's Henn na Hotel fires half its robot workforce | Hotel Management - 0 views

  • guests complained that robots at the front desk could not answer basic questions
  • cut its robotic workforce after the experience failed to reduce costs or workload for its employees. 
  • return to more traditional human-provided services for guests
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  • Its change of direction can offer lessons for companies that are pursuing robotic solutions for customer-service roles, reports the Business Insider. 
  • complaints from both staff and customers.
  • robots were more adept at creating work for their human counterparts than they were at reducing it. 
  • robots annoyed the guests and would often break down.
  • Human staff ended up working overtime to repair robots that stopped working.
  • robot at the front desk could not answer basic questions.
  • The robot problem extended to the luggage-carrying bots, whose only job turned out to be more than they could handle.
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    The article "Japan's Henn na Hotel fires half its robot workforce" discusses the lessons learned from a hotel who opened its doors using a staff of robots believing it would lessen the workload and move things quickly and efficiently. However, they soon learned the robots did the exact opposite of what they were hoping it would. The hotel has had to cut its robotic workforce in half becuase of multiple guest complaints, robots malfunctioning, and robots creating work for their human counterparts rather than reducing. Not to mention the amount of money spent as well.
dbake008

Hotel Robots: An Overview of Different Robots Used in Hotels - 0 views

  • a robot is any device or system engineered to execute a specific set of tasks such as unparalleled levels of efficiency and precision
  • In terms of the hotel industry, the primary purpose of robots is to enhance and expedite the overall guest experience
  • hospitality technology is becoming cheaper to implement
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  • requirements of the guests themselves are beginning to change
  • customers have come to expect second-to-none levels of service during their stay
  • “guest ambassadors“, these robots are placed at strategic points within a property in order to answer common questions
  • Other robots can cook meals for guests
  • Another robot design focuses upon generalised services such as providing bins of fresh linen to the appropriate floors.
  • Floor-cleaning hotel robots are also quite popular, as they can enter rooms once the guests have departed in order to ensure a clean environment for new arrivals.
  • Some robots have likewise been designed to provide bespoke room service options to guests
  • Hotel robots can even double as waiters
  • One type of robot has been specifically engineered to clean and disinfect services that might have been exposed to germs or bacteria
  • One of the main advantages involves a second-to-none level of in-house automation; freeing up staff members to perform other guest-related tasks. Additionally, hotel robots can perform around-the-clock functions that might be impossible for employees to achieve. Many requirements can be completed with a higher level of precision when compared to human counterparts. Finally, the presence of robots provides a hotel with a genuinely cutting-edge appeal.
  • some tasks (such as addressing a question that has not been pre-programmed by staff) will need to be addressed by a human. Another pitfall is that many guests still wish to enjoy the human touch during their stay. A handful of patrons may not appreciate the somewhat “cold” nature of even the most advanced hotel robots. To put it simply, the majority of robots are incapable of providing a truly personal touch.
  • Contactless payments offer guests with a streamlined means to confirm reservations, to pay for services, and to expedite the entire check-in process.
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    Hotels can use robots in various ways to provide guest service. From greeting guests, bringing food, cooking food and more, robots can be programmed to perform human tasks meant to enhance the guest experience.
mmdmd99999

Man vs machine: examining the three themes of service robotics in tourism and hospitali... - 0 views

  • There is a growing need in the tourism and hospitality literature to harmonise service robots and artificial intelligence’s
  • Service robotics and related tourism and hospitality research follow three basic themes: deployment, acceptance and ethical considerations.
  • robot guide at a museum, a bag-drop robot at an airport and a robot chef at a restaurant
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  • potential to add $13 trillion to the global economic output by 2030.
  • Crowne Plaza deploys a robotic butler to deliver food and drinks to hotel guests
  • Royal Caribbean Cruises introduced robotic bartenders that mix two drinks per minute from an endless list of cocktail combinations
  • identify four intelligence types: mechanical, analytical, intuitive and empathetic.
  • Service robots are currently perceived as at a disadvantage regarding executing emotionally complex tasks. Consequently, a well-trained human workforce still performs such tasks better
  • point out that service robots should not look too human, because if they do, people will expect them to act like real humans
  • Henn na Hotel in Japan, which is mainly staffed by robots. At the front desk, polyglot robots greet the guests and help them check in or out. A robot stores the guests’ luggage in their rooms, for which they do not need a key, since the hotel uses a face recognition system
  • Of these projected at-risk jobs, it is estimated that automation will put approximately 30% of service and sales workers’ jobs at risk. This risk is projected to triple from 10% in 2027 to 30% in 2037
  • jobs across all industries are at risk.
  • the use of service robots and AI will be competed away in reasonably efficient markets and lead to an overall increase in consumer welfare. Increases in productivity, wealth and income due to AI and robotics should also stimulate the creation of new jobs
  •  
    indepth study on robotics in hospitality, will guests trust robots, will robots replace people, job loss
emilywest5

Employees' perception of robots and robot-induced unemployment in hospitality industry ... - 4 views

  • As service paradigm and customer expectations shift from conventional customized and personalized services towards a digitalized service environment, such customer orientation may favor using service robots at scales that could render service employees redundant.
  • Beyond digitalization, other service concepts, such as contactless services with highly reduced human interaction, are becoming more prioritized by hoteliers and consumers
  • The notable exception, Ivanov et al. (2018) denoted that employees might resist working with the service robot as they might see them as a threat, while Lu et al. (2019) believed that collaborating with a service robot can have adverse effects like frustration, discomfort, and confusion for service employees.
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  • However, researchers and practitioners have emphasized the essential role of robots in the service industry have a positive impact on productivity and customer satisfaction (Lu et al., 2019), which directly affect the organization’s structure, culture, decision-making processes, and employment (Xu et al., 2020).
  • Hospitality 5.0 may influence the hotel industry’s high-tech adoption, and during COVID-19 technological use was increased dramatically in hospitality service (Zeng et al., 2020) due to contactless services and safety in customer journey touchpoints (Pillai et al., 2021). Specifically, COVID-19 enhances the use of service robots as a helping hand to provide necessary services to consumers and employees
  • On the other hand, the existence of robots in restaurants may induce some risks (privacy, financial, time, performance, psychological) that can negatively affect the attitudes and intentions of customers (Hwang et al., 2021). Furthermore, robots are perceived as a threat that may lead to unemployment (Vatan and Dogan, 2021) and adverse outcomes due to job insecurity (Koo et al., 2021, Lu et al., 2020).
  • They also showed that employees prefer to work with human colleagues because they should be replaced by human communication and colleagues. However, employees select robots as a replacement when it approaches their employment.
  • According to former studies, robotic advancement directly impacts unemployment; directness’s negative and substantial influence on unemployment is comparatively more significant, specifically during and post-pandemic periods (Du and Wei, 2021). According to Keynes : p-325) (1930), “We are being affected with a new disease of which some readers may not have heard the name, but of which they will hear a great deal in the years to come – namely, technological unemployment.” COVID-19 is one of the main reasons for decreasing employment, whereas increasing the use of robots (Parvez et al., 2021). Therefore, the robot that induces unemployment is a challenging concept.
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    Good Morning Emily, Thank you very much for sharing this article! It is a rather interesting one which will certainly generate varying opinions. Me, from a management standpoint, I believe that robotics does have a place in the workplace (a greater presence in manufacturing and less in customer service). Dealing with humans on a luxury vacation tends to enhance my experience. Honestly, I cannot possibly imagine going on a vacation and not having the opportunity to converse with an employee!
  •  
    This article comes in lieu of the COVID-19 pandemic and originally stems from keeping people safe by having contactless service. With service robots being so popular during the pandemic they started to take the place of actual humans. This can cause issues in customer service where people would prefer human to human interaction. This article also discusses how humans feel about having jobs replaced by robots and their perception on how they feel about working WITH robots.
Karyn

Robots in the Travel Industry: 8 Real-World Examples | Revfine.com - 0 views

  •  
    This article discusses the use of robots in the travel industry, from light use of chatbots to the fully automated AI robot. There are some pros and cons of using robots in the travel and hotel industries, and some current examples of robots being used and some examples of future uses of robots.
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  •  
    Some of the examples of current use of robots include a robot-staffed hotel in Henn-na, Japan, which utilizes robots for reception, concierge, butler, etc.
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    Hilton currently is testing out Connie, a robot concierge, who learns from human interaction and therefore becomes "smarter" with time. Amadeus' is testing out a robot assistant for booking travel. Speaking of travel, chatbots for booking travel, robot assistants in airports, robot airport security, and even a robotic suitcase that follow the owner are being tested out. Butlers, porters, concierges, reception staff in hotels are being "manned" by robots. Get it--"manned?"
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    Pros and Cons of robots: PROS are obvious. Robots do not require salary, breaks, vacations, holidays, childcare exceptions and do not get tired or bored. They are oftentimes faster than humans, especially when it comes to calculations. CONS : People fear an "automation crisis," that could replace too many human jobs too swiftly for those humans to find other means of employment.
fischerc014

These Are the Robots Taking Up Dallas' Open Restaurant Jobs - D Magazine - 0 views

  • owner told the Dallas Morning News that robots have saved him thousands of dollars a month in labor costs as well as the trouble of finding enough human servers to staff his restaurant in a tight market for low-wage workers.
  • the robots can perform a variety of functions, but their basic competence is simple: delivery and display.
  • Chen says we shouldn’t worry. Not about a robot uprising—I neglected to ask him about it—but about the displacement of workers by automation.
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  • “Robotics is doing repetitive things, which maybe nobody wants to do anymore,”
  •  
    Robots are being used more in replace of low-wage workers to reduce labor costs at a restaurant. The robots have proven to be efficient and reliable in the restaurant setting. The (human) server is able to serve more tables with the robot helping with food-running/cleaning and doesn't have to split tips with the robot. The downside is the displacement of workers by automation. Will we see robots being implemented more in restaurants?
jsanc478

Hotel robotics thriving in 2020 | By Bob Rauch and Sarah Andersen - 0 views

  • When looking at productivity, hotels are using robotics not to supplant jobs, but rather to make them more effective and efficient.
  • . From automated vacuums to virus-killing robots, these cutting-edge technologies are bridging the efficiency gap between humans and robots.
  • "Hubert" the room-service butler provides a better guest experience by taking on tedious tasks like in-room deliveries, which frees our staff to focus on the more complex needs of the guest.
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  • Now restaurants can use QR codes as a menu, thus avoiding the printing of menus. At the same time, guests can use their own devices for the entire experience.
  • Operators will see an increase in profitability, healthier staff and higher guest satisfaction.
  • hotels are using robotics not to supplant jobs, but rather to make them more effective and efficient.
  • Robots are now making contactless deliveries directly to guestrooms.
  • These technologies are designed to support the natural evolution of the hospitality sector and are functional in each department, from housekeeping to revenue management.
  • job as hoteliers to meet this growing demand.
  • Technology is transforming the hotel industry by leveraging the power of robotics and artificial intelligence
  • Front desk
  • Housekeeping
  • People appreciate the convenience and enjoy the novelty of seeing a robot deliver their snacks and amenities. An added plus: Snack sales have seen a strong surge.
  • Food and beverage
  • Guests (millennials in particular) want to view, order and pay for hotel guest services from their own device. To meet this growing demand, hotels are using cloud-based mobile ordering solutions designed specifically for hotel guest services. O
  • combination of food costs, labor costs and overhead have made profit margins razor thin. 2020, thanks to the virus, has exacerbated this challeng
  • Automated systems are beginning to deliver unprecedented value to hotel operators and guests.
  • Robots and AI are holding costs in check while improving quality and consistency.
  •  
    This article illustrate how robotics help the oeprations of housekeeping, front desk and F&B in hotels during the pandemic. The examples demontrate that the technology of robotics improves guest experience, health and efficiency.
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    Hotels are using robots more and more. They find that robots are able to to the job more effectively and efficiently. We see this in housekeeping with automated vacuums and virus-killing robots, in room service deliveries, etc
  •  
    Robotics is the new future, they are transforming the Hotel Industry with all this new technology that not only will be better for the business, but for the costumers will be and extraordinary experiences. This articles talks about that the robots are not here to replace jobs, they are here to make their jobs more effective and efficient. Guest wants"personalization and information at the touch of a button "so business have to meet the demand of the customer,
tashaemunnings

Robots are coming to hotels, but how long will they stay? | Popular Science - 0 views

  • Rather than saving labour, the robots actually required the hotel to increase staffing in order to assist and repair the struggling robots.” 
  • Saving costs is a key reason hotels have for wanting to employ robots. And during the COVID-19 pandemic, contactless service was likely another, which reignited some of the interest for robots in this space
  • robotics systems and AI platforms are far from perfect when it comes to working out all the privacy concerns, such as how they will store data from users and safeguard against hackers.
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  • for the level of technology that is currently available, simple robots that do repetitive, predictable tasks, like room delivery, luggage carrying, or vacuuming, tend to fare better in the hotel work environment. Robots that had to handle more customer service interactions, or complex tasks, had more mixed results. 
  •  
    The hospitality industry is beginning to employ robots to perform many of the tasks we'd typically expect human employees to perform. They are programmed to perform tasks such as fulfilling guest requests and responding to guest inquiries. Some hotels, however, have taken it a step further by replacing half their staff with robots and attempting to program them to perform other tasks such as assisting guests with their luggage. This turned out to be more of an issue than it was helpful as guests found that these robots could not climb stairs or go outside. Guests staying in hotels where robots' tasks were simpler tasks such as vacuuming, and room delivery had better reviews than those tasked with more complex tasks such as customer service interactions.
smaka004

Do Robots Have a Real Future in the Hospitality Industry? - Skift - 0 views

  • Starwood’s Aloft Hotels announced earlier this month the introduction of a robot “Boltr” to aid check-ins and deliver items to guest rooms. Royal Caribbean followed suit with the announcement of robot bartenders on its newest ship Quantum of the Seas.
  •  
    While is may seem like the future promised to us on shows like "The Jetsons" may have never really arrived, we might be one step closer to seeing the gadgets and gizmos of the cartoon world become a reality in the hospitality industry. Starwood's Aloft Hotels, an upscale, modern hotel line that appeals to Millennials, recently introduced Boltr - a check-in and delivery robot. This machine was created by Savioke - a Silicon-Valley design firm. Like other startups, Savioke aims to minimize unnecessary work and increase efficiency. There is no reason an employee needs to be paid to walk back and forth to deliver items when a robot can do the job. Royal Caribbean has also introduced its own robot, specifically for bartending, in its new luxury cruise ship, Quantum of the Seas.  Hotel staff unions see robots as a potential threat to their member-employees. Nonetheless, robots replacing employees is not just unique to the hospitality industry. 
  •  
    Very much like the computerized bartender we've already studied, when does automation become too much? We are a "high touch" industry that relies heavily on our guest relationships. The human wait staff can make the guest feel welcome and spoiled (isn't that why we go on cruises in the first place?), the robot cannot. Let the machine prepare the perfect drink, then let the bartender add a smile and place it in the hands of the guest. It'll keep them coming back for more.
kjeewan

Application of AI and robotics in hospitality sector: A resource gain and resource loss... - 1 views

  • Stringent implementation of social distancing has increased the significance of robots in the hospitality sector to avoid the contagious spread of COVID-19.
  • Service automation and AI enable the hotel industry to provide customised, memorable, and cost-effective services [13]; amplifying their diverse usage more than humans can achieve for certain jobs.
  • Many hotels across the globe have implemented AI and robotics in their operations. Imminently, AI and robotics are going to change the decision making and operations managed in organisations [19]
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  • This robustness of AI and robots appears to be useful when serving quarantined customers at hotels during the COVID-19 pandemic [24,25]. One may claim that guest requirements have changed as they expect modern technology-based products and customised services [26]. Innovative technology and risk reduction practices attract customers [27].
  • To date, customers also look forward for advanced technology products and customised experiences [26,34]. Therefore, the hospitality sector has adopted advanced robots and AI to meet consumer demands [35]. The future foresees heavy use of AI alongside humans [36] at workplace, but human behaviour towards AI and robots remains untapped [37]. Use of AI and robots cannot be avoided in the future and it is already established that the implementation of these modern technologies increases employee TI, thus highlighting the need to identify key factors that can mitigate the influence of these technologies on employees' TI.
  • Artificial intelligence (AI) reflects the ability of a system to interpret external data appropriately to drive learning, as well as to use them to accomplish specific goals and tasks while adapting them as per circumstances [46]. It was known as a facilitator of tasks that is mechanical, but to date, it is recognised as a facilitator of tasks involving thinking and analytical capabilities. Accordingly [47], contended that due to the recent technological advancements, AI agents do not have the ability to handle tasks involving thinking and analytical skills. Robots are any machine introduced into the production process and can perform the tasks previously performed by workers [48].
  • The COVID-19 outbreak has enhanced the use of AI and robotics to avoid the threat of virus spread. Similarly, new technologies, i.e., AI, service automation, and robotics, are being used extensively in the hospitality and tourism industry. When AI and robots are applied in the hospitality setting, different benefits, such as cost reduction, accuracy, and speed, can be attained [35]. However, the utilisation of AI and robotics has created job insecurity among the employees of hospitality [42].
  •  
    The COVID-19 outbreak has enhanced the use of AI and robotics to avoid the threat of virus spread. Similarly, new technologies, i.e., AI, service automation, and robotics, are being used extensively in the hospitality and tourism industry. To date, customers also look forward for advanced technology products and customized experiences. Service automation and AI enable the hotel industry to provide customized, memorable, and cost-effective services; amplifying their diverse usage more than humans can achieve for certain jobs.
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