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The article describes a telecommunication system required for all types of hotels, as good communication is very important for the hotel industry. The article proposes that hotels should install hospitality PBX, which is a telecommunication system that allows multi attendants to answer calls and allow multiple users to make calls. Installing this system in a hotel would help the hotel guests to easily communicate with the hotel staff without having to move from their rooms. The advantages of this system are that PBX can help a hotel to centralize PBX management, control, and standards, boost communication and interaction between the hotel staff and guests, and improve comfort for the guests for they do not require to go to the reception to ask questions or make orders. PBX also improves communication between the hotel staff and the between staff and managers as it provides several features such as call hold and allows making multiple calls.

The system, PBX (private branch exchange), is a computer that controls the communications on a branch line from the telecommunications company. It is the technology that allows lines to be shared and can save a company money.

The article talks about an important telecommunications system known as PBX (Public Branch Exchange) that connects guests and hotel employees in different departments with just the press of a button. I have had experience working with the PBX system personally in two of the three hotels that I have worked in; so I can understand both of the positive points and negative points of having a PBX system as well as not having a PBX system. When I was working at the Hyatt Regency in Coral Gables, we did not have PBX employees or a PBX department; all of the calls, outside and inside, the hotel came through to the front desk itself. We answered all calls and also transferred all calls to the respective departments if necessary. Despite not having a PBX department or employees, we still had the PBX system to make those transfers to the departments that were needed; otherwise we would take care of the guests and their issues ourselves. In addition, it helped those of us working within the hotel because it was the best way to contact managers and other respective employees. On the other hand, if someone is not trained to make the proper calls or transfers, then you are out of luck. I know that it is not exactly a hard job or task to train new employees on, but the fact still remains that the basic need to be taught and known as well as the other duties involved. For example, at the hotel I currently work at, the PBX employees not only handle phone calls, but they also packages coming to and through the hotel for guests and others in the hotel. Overall, I would see it as a vital piece of a hotel's inner workings/departments and it would be a major advantage when installed in any hotel.

Cloud PBX is a great communication tool that is becoming more relevant after the pandemic hit. Cloud PBX is now the go-to platform for different industries including hospitality is able to offer high-quality voice and call recording to an intelligent call routing.

This article talks about the full integration between Hotel Concepts' Integrated Distribution Property Management System (IDPMS), the Brilliant PMPRO property management platform and the 3CX Hotel Module, a comprehensive PBX telephony system designed specifically for the global hotel industry. The 3CX is an add on that turns the 3CX phone system into a full featured hotel PBX, and with this new integration, it can directly interface with hotel concepts 'IDPMS or Brilliant PMPRO. this is one of the inexpensive ways/means to carry out property operations when compared to other PBX providers who charge high premiums, making it very affordable along with the VoIP technology. since the hotel and travel market is on an upward trend , integrated technology solutions like these can make those operations cost-efficient, as making calls all over the world is so expensive, and along with this, also streamline the operations by combining the extensive telephony experience with the knowledge of the global hotel industry, which will also set new standards in hotel management and communication.

Voice over Internet Protocol (VoIP) is a technology that is evolving in the hospitality industry. Trending in 2015 will be the use of hosted PBX services which will take the place of the stand alone on-premise system. By utilizing a hosted service businesses should see a cost savings from the freedom of maintenance on a system that is owned and operated by the hotel to the required staff that is needed to monitor the system on a daily basis. With the use of a hosted PBX the host company will be running analytical data and sharing the results with your company, a hosted setup will also be keeping up with technology without you incurring additional expenses of keeping your software updated in the ever changing technology field. This article goes on to talk about mobile integration which in my opinion, will need some tweaking right out of the starting gate. The trend talks about migrating our mobile phones and tablets as a replacement to the desk phone and room phone. This idea will make front desk staff more mobile, but I do see how it will also cause issues with employee abuse on personal calls acting like they are working and also with customers seeing an employee on the phone and automatically thinking the employee is on a personal call. There are still people out there that have not moved up with technology like the vast majority of the population, and they will be the first to complain loudly at the advances coming.

With Hotel Concepts' Integrated Distribution Property Management System, hoteliers can now tie together the Brilliant PMRO PMS and the 3CX telephony system. Unique features of the 3CX Hotel Module now integrated with IDPMS and PMPRO include:1. the ability to automatically reset the guest PBX upon check-in and checkout, adding or removing the guest's name on the voicemail system and deleting any leftover recordings; 2. the option to block external calls to and from particular guestrooms upon request; 3.the scheduling of automated wakeup calls; 4.Guests' names are displayed to receptionists when making in-house calls; 5.Call billing automatically integrated into guest folios; 6.The ability for housekeepers to deliver status updates and execute minibar charges through guestroom PBX phones. With these special hallmarks, 3CX hotel module specified PMS in room amenity aspect and provide a lot of convenience and considerate design for customers as well as improve standard service quality of a hotel. Meanwhile it also bring revenues and profits without large costs for hoteliers. This will be a trend for hospitality development and technology enhancement.

With the development of technology, the hospitality industry needs more app-based service. These telecommunication technology helps hotels to offers top quality customer service and make improvement. This article has introduced a communications platform - PBX System and listed 10 advantages of it.

This article is about The Albion Hotel in Miami Beach. It talks about how they were losing business due to their outdated PBX (Private Branch Exchange) phone system. It was not reliable. They switched to a cloud based system called TCN (Total Connect Now). They are now, not only saving money, but they are able to work from anywhere at any time. This shows the benefits of cloud computing!

In the hotel world, as technology is ever evolving and change it is most times necessary to keep up with change. This hotel was at least 20 years old in the business what worked back then to five years ago even one year ago may not work today. Granted not all hotels need to be tech savvy but if that's the majority of their clientele due to their location they may want to keep up to date to ensure that they are meeting their customers needs.

This article gives a brief summary of Blue Mountain Networks offering new clod telephony management system software, which will enable Metaswitch's MetaSphere platform to bring carrier-grade VoIP services all the way to the hotel guestroom.On the one hand, this new technology will provide a robust suite of hospitality features and interfaces that enhance the carrier's portfolio by providing new cloud-based capabilities for the hospitality market. On the other hand, it extends beyond software to enable its ILEC and CLEC Carriers to offer "Pay-As-You-Go" occupancy based rates for the hotel sector as well.  This unique feature gives hotel properties an economical path to purchase state-of-the-art communication services as well as utilize a robust hotel feature set based on Metaswitch Networks' MetaSphere platform that enables hospitality to reside in the cloud. Besides this new benefits, it also innovate the PBX systems, which expands their services portfolios with a new set of revenue-generating services geared toward the hospitality industry. As general analysis from author, we can clearly see how dramatic that the technology influences our hospitality industry, every second, things goanna be changed and this new trend will put more weight on hotels' revenue related to unique features set of the industry.

This article introduces brief suggestions about how to select a hospitality call accounting system. And the best way is to have a checklist identifying requirements in descending order from mandatory through to "nice to have." Such as, (1). A call accounting software package must be proven and specific to the hospitality industry. (2). Because of the VoIP (Voice over Internet Protocol) PBX (private branch exchange) has now superseded the TDM (time-division-multiplexing) PBX, so the solution needs to be compatible with hotels' existing PBX and whatever comes along in the future. (3). Hotels should choose different call accounting systems based on Single-site or multi-site businesses they have. (4). And the hospitality call accounting systems should integrate seamlessly with all major accounting software packages. (5). Software updates should be provided regularly (6). Competent 24x7 support is essential to assure hotels cost recovery and protect against revenue loss. (7). Software is easy to use and clearly but succinctly documented due to the high turnover of staff in hotels. And a web interface is a nice to have, but not an essential feature. Of course the best choice can vary because of different operation in hotels.

For hotel managers, there are dozens of hospitality call accounting options to choose from and depending on the nature of a particular operation the best solution will vary. This article offers a checklist for selecting a hospitality call accounting system.

Telecommunication is an area in the industry that has driven the productivity of all employees and the efficiency of processed information and future growth. One of the examples of telecommunication would be the PBX voice switch which can be used to facilitate data and video communication, enhancing security. Offering a competitive advantage the PBX has become more then just a voice switch, since its improvement housekeeping is able to moderate the room status directly from the room and guest can choose to checkout by dialing out in the room. Inclusively, systems can be interfaced with videophones which allow the user to see and decide on the visitors they would allow entering their room using VoIP (Voice over IP). VoIP provides cost efficiency, productivity, customer capabilities and enhancing access to information. Another useful form of telecommunication is wireless paging systems where it keeps employees from different departments accessible incase of any emergency. In my opinion, telecommunication has been a great advantage in the industry. It has improved in various ways through out the years and it continues to grow and allowing the customer experience to become a one of a kind with the efficiency that it offers. Guest is able to become more independent during their stay even when checking out of their rooms. Telecommunication has even provided employees with more ease at work by creating a system where housekeeping department is able to press a button on the phone of the room, which changes the status of the rooms immediately instead of having to inspect the room and then change status on the computer system. I still believe this new technology is great, but I stand firm that the older crowd (baby boomers) and those that do not speak the language (English) still prefer the human interaction for instance, at checkout time. The Y generation is more prone to be excited about all these new gadgets and independent ways of getting things done.

Telecommunication provides many benefits for hotel. It makes the housekeepers' work easier by change the room status in room rather than on computer system. And each user have separate number, so the outside call will directly received without go through the operator. Hotel does not need to hire a telephone operator.

Naples Grande Beach Resort (a personal competitor for my property) has upgrades its PBX system and chosen Cloud5, a cloud based system that allows for on-going integration that does not degrade over time. As stated in the article, "With Cloud5's hosted solution, our systems are always current with the latest software functionality, without the need to purchase future expensive upgrades or interrupt hotel operations. We're always operating with the most advanced features that allow us to deliver fast, reliable guest service across our expansive resort. This upgrade has even reduced monthly telecommunications expenses which adds value directly to our bottom-line.". This very statement intrigued me as I recall when my property transitioned to HotSOS for our PBX software. Like most other softwares, integration with Opera our rooms system was a challenge and it was not without hiccup and initial challenges. Because it is not cloud based, the property does need to purchase upgrades and re-install in individual areas throughout the property. Our Sales team does however, work off an internet based software - Salesforce - and it allows not only for easier and seamless integration, but it also allows us to access it from home. It will be interesting to see how Cloud5 changes the guest experience for those at Naples Grande and how many other companies will begin moving towards this format of system.

This article looked at the views on IT investments of Hospitality Technology's Editorial Advisory Board. The Board represents a variety of hospitality industries. The article focused on areas of improvement, emerging technologies, IT priorities for 2012, "wish list" IT investments, and more. Among the areas for improvement, guest Wi-Fi and mobile apps, loss prevention technologies, and social media targeting older clientele topped the list. Older guests connecting to and understanding social media are a worry among many of the Board members as well as lack of standardized, secure payment methods. Many also mention that their current systems (POS in particular) tend to hold them back from implementing new IT technologies because they would not be compatible.  Most Board members listed having mobile devices that could be used for a variety of purposes on the guest end as well as on the business end would be top on their "wish list" for IT implementations. With almost everyone owning smartphones today, I think this would be the smartest and most effective IT implementation to invest in. Many customers and guests are looking for easy and accessible ways of navigating through the hotel and restaurant environments without extensive help from others. Since many people, especially the generation coming up, are more and more attached to their phones and tablets, mobile apps for nearly everything seems like the smart way to go.  Cloud-based servers were a close second in terms of what they wanted in invest in. Many of the Board members pinpointed technologies that have been around but are still new, especially in their respective areas, when speaking of useful emerging technologies. Mobile apps, tablet and 73456

this article gives a great overview of the steps leaders in the Hospitality industry are taking towards new technology. In this article members of the industry were interview regarding weaknesses in the current hospitality market as well as emerging trends that each believe is in rapid increase. Some of the answers give very interesting approach towards technology. Although, overall it seems that the number one emerging technology is the use of cloud-based/mobile-based services.

Sceptre Hospitality Resources, one of the hospitality industries leading revenue enhancement service providers recently announced that they will be using voice activated services powered by Thing5 LLC. Their switch over to Thing5 is largely due to the fact that this company has been one of the leading telecommunication providers in the industry. Sceptre is hoping that the quality service Thing5 offers will help them achieve consistant sales revenue growth. Thing5 offers a wide array of services including complete reservation office support, after hours reservation call support, as well as concierge and loyalty program services to guests.  I think that by utilizing the services Thing5 have to offer, Sceptre will continue to be one of the bigger revenue enhancement service providers in the industry. The many features of Thing5 voice activation systems will allow for a better customer service experience. Guests will have full access to reservation services  as well as in-house staff and will also be able to book at any time of day or night with after- hours reservation call support. 

Sceptre is a company that provides useful resources to resorts and hotels to optimize performance and service; thus increasing revenues. Thing5 provides users with control over voice and online channels to provide better security and has better reporting tools. The two are among the most reliable and popular in their lines of business and are working together.

This article introduces the telecommunication equipments. There are many types of telecommunication equipments, such as the telephones, computers and radios. All of these equipments transmit the signals by internet. Then, the article mainly talks about the switches and routers. They help to transmit process, amplify, and direct packets of information to their destinations. This type of equipment has a greater capacity and clearer signals. Newer packet switching telecommunications equipment technology has also increased the transmission capacity of each line. Another one is cable television industry. Cable technology is rapidly becoming more like telecommunications networks. Cable television is becoming an interactive medium, allowing customers to request information and receive real-time responses, much like the Internet or automated telephone systems. Private branch exchange (PBX) switchboards are a type of telecommunications equipment used by businesses to relay incoming, outgoing, and interoffice telephone calls at one location or organization. In the end, the article point that the advances in telecommunications technology means it may be difficult to find a telecommunications job for those providing operator services. In the future, the telecommunications equipment installers and repairers will be in greater demand.

From your article, I think with the development of high technology, the customers can use more convenience system to get information and share the resource.

Billing software is important for the hotel. It can helps the hotel account for telephone charges, Internet usage, equipment fees, surcharges and taxes in real time. With the declining of the telecom revenue the new call accounting modules should adapt to new market competition. Some of the hotel adjusting room rate to balance the telecom revenue lost. Even though the use of the telecom is declining, proper use hotel call accounting system can still bring profit. The accounting system can provide traffic reports identify grade of service, peak calling hours, and the number of trunks the hotel should have to run telecom smoothly. The calling accounting report can show where guests are calling. It is easy for hotel find its target market and negotiate better tariff plans. The call accounting system can make fewer mistakes than the night auditor. All calls are being record with the help of calling accounting system. Hotel should update the critical information in calling accounting system monthly and all the properties use the same tariff table and follow the same guidelines. In this way hotel can avoid inaccurate billing and lost revenue.

Hotel call accounting software or hotel accounting software in short is a system records telephonic activity, translates it into relevant data and arranges it in reports, graphs, charts etc for analysis. In the hospitality industry, the call accounting software plays an important role as an interface between the hotel management/staff and the customers. Call accounting products allow hotels/motels to bill guests for all phone calls that the property will have to pay for, recovering costs.Managers can also detect phone misuse or abuse, optimize phone system performance, allocate telecom costs by department or extension, set special rates for VIP guests, and decrease billing errors.

Using accounting system to generate revenue for hotel is a great way. Today, revenue management is strong relay on those more accounting system. Properly use accounting system can support hotel generate more profits. Also, proactive hotel properties use call accounting reports to determine calling patterns that show where guests are calling. All these data help the hotel target marketing and negotiate better tariff plans.

Optima is global leading software in the hospitality industry, Designed for both the mid - market and luxury hotel sectors. All Optima line applications are integrated, using a single image open database, allowing full access to data across all modules and all hotel departments. Whether it is Reception or Banqueting, Spa or Accounts receivable, all modules read from the same database. And in addition all modules have the same recognizable user interface allowing staff to easily switch between applications. It's efficient,easy,flexible and customized configuration.

Considered the technology of the next generation Optima PMS, with advanced icons and color codes which gives managers an overview of hotels operations and maintain management controls. The windows graphical user interface helps simplify data entry by employees, user friendly, quick and easy. The system is able to change to a variety of languages, automatic or semi automatic night auditing procedures, guest history and mail merge, unlimited number of folios for guest, interfaced with all leading PBXs, housekeeping and room maintenance. Optima PMS has a report module with an extensive report generator which provides statistical reports and occupancy and work assignment forecasting reports. This new upcoming system seems to be well suited and user friendly, but does not seem very far from opera. Opera is a very user friendly system which really provides convenient use for the employees. It is even possible to email reservation confirmation through the system to a guest. In other PMS systems like brilliant or Epitome that was not possible. These new and improved systems really make a front desk and reservation agent life a bit easier. The system is interfaced with the phones in the rooms, which allows us to see in the system when a housekeeper is in the room cleaning which is called pick up status" so that we can provide adequate information for the guest informing them that the room is currently being cleaned instead of having to call housekeeping every 5 minutes.

This article describes the advantage of Voice-Over-IP Telephone (VoIP). By using VoIP, hoteliers can increase guest telephone revenue, reduce the expense of the hotel's own telephone service costs, enhance guest service portfolio and add a differentiation factor against competition. The reason why VoIP can reduce the cost of international calls is using the public Internet instead of dedicated telephone operator facilities. With the technology of VoIP, hotelier can even give guests free limited or unlimited international calls, which may attract more guests.

This article describes that Magnuson Hotels will give free PMS to hotels that convert to Magnuson`s franchise conversion brand. It will have no costs and offer 24/7 support and connects. It will also provide mobile and remote access reports and can support by over 400 interfaces. 

Maestro is the future of PMS in hotels! This cloud based system allows hotels with multiple properties to be fully integrated with one another. Hotel chains like Marriott International, Hilton, and InterContinental hotel groups are among of Maestro's customers. Hotels rave about Maestro flexibility, 24/7 support, and excellent customer service.