Skip to main content

Home/ Hospitality Technology/ Contents contributed and discussions participated by vmorr026

Contents contributed and discussions participated by vmorr026

vmorr026

The Importance of an Online Event Management System - Online Event Management System - 0 views

  • Event organisers are continually appreciating the benefits of an online event management system such as an event management software. Organising an event is not an easy task, especially if the target audience is of a substantial size and if there are many teams involved during the execution phase. For this reason, automating the processes found in the event planning life cycle is a godsend to organisers who are still using old school methods. An online management system practically automates the organising process and leaves lesser room for human error. You may want to know the latest technologies and focus on an event planner software.
  • Modules of Online Event Management System An event organiser should be privy to the following modules of online event management system: 1.) Event Website
  • 4.) Event App Fourth, a highly effective system is customised for mobile use. Many event organisers are currently looking into the benefits of a dedicated event app or an onsite check-in app that facilitates faster registration and attendee entry into the venue. 5.) Online Payment Fifth, a good online event management system will also allow for online payment collection. Gone are the days when event organisers have to process checks and money orders paid by confirmed attendees. Today, with the use of debit or credit cards, attendance confirmation becomes a matter that can be settled in a few minutes.
  • ...2 more annotations...
  • First, since most event processes can now be done virtually, except perhaps for attendance, a good online event management system should allow an organiser to create a customised website tailored specifically for an event. With the rise in social media, it has become very easy to share website links and thus any event website can therefore be very accessible to target attendees. 2.) Reliable Email System Second, an online event management system should allow for the simplification of the emailing system. Should social media not be enough to lure a target audience into a website, an emailing system comes in handy in a way that organisers can practically tap their networks by simply sending out invitations by electronic mail. Confirmed guests can also be easily updated or given notifications through this system. 3.) Online Ticketing Third, taking part of the modules of online event management system, is the ability of organisers to pursue online ticketing. Purchasing tickets online is now easier than ever since interested parties can simply choose from a different array of tickets to match their budget and interests. For a concert, for example, this module can greatly help in making sure attendees get their preferred seating or area during the concern date.
  • Those are only some of the modules and characteristics that an event organiser should look for in an effective online event management system.
  •  
    Organizing an event can be challenging and time consuming especially when there's no system that provides a lot of resources. In this article, there's an emphasis on the significance of event management system. Having this type of system can lessen the pressure and minimize human error. There are multiple various of event management system that a company can choose from. This topic briefly pointed out the necessary and basic things to consider when it comes to online event management system for an effective and efficient outcome.
vmorr026

Las Vegas shooting could have major impact on future of hotel... - 1 views

  • Police and hotel security members spend a lot of time talking about what to do and who will do what if an incident like the shooting in Las Vegas breaks out. After at least 59 people were killed and more than 500 were hurt in Las Vegas, it's possible the discussion will seriously ramp up. Visitors can't bring a gun into the MGM Grand casino or any other Detroit casino unless they are an on-duty police officer.
  • "I think you'll start possibly, just like going to an airport, they'll have magnetometers," Wilson said. "You could have other types of security sweeps on the application of technology to try to identify someone who was smuggling in weapons." This type of increased security would mean a more expensive hotel rate, because security is costly.
  • "The big hotels usually put up signs that say weapons are not allowed on the premises," Wilson said. But signs aren't enforcement, and Wilson said it's not out of the question that hotel entrances need to be treated like a TSA stop at the airport.
  • ...1 more annotation...
  • "As a business that is centered on serving the public, no issue is more important than safety and security. Hotels have safety and security procedures in place that are regularly reviewed, tested and updated, as are their emergency response procedures. As we better understand the facts in the coming days, we will continue to work with law enforcement to evaluate these measures."
  •  
    This incident implies how important safety and security in hospitality industry. This was so devastating that every must invest and modify the security in the hospitality industry.
vmorr026

The Keys to Marriott's Success | CIO - 0 views

  • The Keys to Marriott's Success Long before the economy went south, Marriott had a reputation for finding creative ways to wrest the most value from every IT dollar.
  • The devil is in the details—success is in the system.-The Spirit to Serve Metrics drive Marriott. Talk to an IT associate on any given day, and he can tell you exactly how much business the company processed via its systems that week per second ($3,568 when this reporter visited).When implementing the PeopleSoft enterprise service automation module for project tracking and time reporting within IT, for example, programmers developed a tool so that project and productivity metrics are automatically computed after time is entered. Another rule for metrics is to make sure that the right people get the right data in a form that’s meaningful to them. "You need to measure a lot of things, but the trick is to publish the right information to the relevant audience," says Melnick. "Having Marriott.com up and running is not as important as the dollars running through it," explains Keppler. Melnick adds, "For each system we try to focus on the core metrics. And that changes. What might have been important the day you go live becomes a nonevent a few weeks in." For example, five years ago the critical metric for Marriott.com was uptime. Today, it’s how much business the website books. Last year, metrics fueled the IT department’s decision to invest in an upgrade to the site that would make it easier to reserve rooms. Today, more than 75 percent of rooms booked online come through Marriott.com, saving the company $12 million annually.Keeping its eye on the numbers lets Marriott revisit business cases for IT projects each quarter. "The project itself may not change that much, but something external may happen—something like SARS, something from the competition," Melnick explains. "Just because you start a project and it’s on track doesn’t mean you want to keep the same pace. There may be something that comes up that’s even better." Success is never final.-The Spirit to Serve Though the IT department’s resourcefulness is helping keep Marriott afloat during hard times, Wilson and his peers aren’t taking anything for granted. They say they can’t let their culture of resourcefulness wither away when the economy turns around. They’re reminded of how easy it could be to let their guard down each time they flip through Mr. Marriott’s book in which he quotes Somerset Maugham: "The unfortunate thing about this world is that good habits are so much easier to give up than bad ones."But Wilson believes the principles and procedures put in place for prudent and resourceful IT decision making should keep the company on the straight and narrow and ahead of the competition."I have a firm belief that the only real sustainable competitive advantage we can get with IT is making sure our people understand conceptually what IT can and can’t do and apply it better than competitors," Wilson says. "Anything we do in IT, a competitor can install. What they can’t capture that quickly is having a team of people throughout the company that really gets this and follows it all the way through. That’s sustainable."Marriott has valued resourcefulness—on paper if not always in practice—for decades. But resourcefulness is not an end in itself. It’s a tool one uses in the ongoing construction of value, a project that’s never finished. Or, as Mr. Marriott says succinctly in his book, "Success is never final."
  •  
    The article elaborates how Marriott success lies on I.T. as they invest wisely. This states that even they are forced to do more expensive and intensive system upgrade, the result is always a success. It has been stated that information technology is significant as it evolves as they have to deal with all the system update, conversion, implementation and transition.
vmorr026

Technology in the hospitality industry - exploring the very latest trends - 3 views

  • Digital conference facilities Besides being able to offer high density Wi-Fi for conferences and meetings, hotels also need to be able to offer access to audio-visual (AV) and digital facilities for conferences. While the amount of AV and digital equipment that goes into a typical conference room is fairly minimal, staging companies are often hired for various projects in order to equip the facility as required.
  • Mobile communication and automation In many airports, it’s no longer necessary to stand in a queue to check in and people are expecting the same kind of easy, technology-driven check-ins at hotels. Guests want to be able to do everything from checking in at a venue’s automated kiosk to ordering room service with a digital device instead of standing in queues and moving around the hotel premises to order food.
  • Cloud services Being able to provide entertainment on tap and mobile content has led to the trend of hotels investing in cloud services. While hotels want to be able to offer digital content, they don’t necessarily want to invest in IT infrastructure and IT staff, making cloud computing the ideal solution.
  • ...4 more annotations...
  • Feedback on social media Technology has infiltrated almost every aspect of our lives and hotel developers need to realise that almost any person checking in at a hotel, resort, spa or lodge, will have a smartphone in their pockets.
  • Converged LANs to support multiple services Converged local area networks (LANs) will also help hotels to create more intelligent buildings. A variety of computer-based building services can be automated in order to control lighting, refrigeration, air-conditioning and heating. Besides reducing energy consumption, converged LANs can also be set up to provide a smarter, more personal experience. If a guest is known to prefer his or her room temperature at 18°C with the lights dimmed to 65%, for example, this can be programmed before the guest checks in at the hotel.
  • Integrated, seamless experiences Technology doesn’t mean that customer experience can only happen online and through devices, check-ins and online comments. All of these experiences need to be part of an integrated, dynamic system so that the guests’ experiences are at the forefront of the marketing and  operational team’s mind.
  • Marketing, management and hotel developers can no longer work in silos and these technology trends are giving them the opportunities, tools and solutions they need to create memorable experiences that can lead to positive change and growth in the industry.
  •  
    It has been well described and defined that technology impacted the hospitality industry in which it has advantage and disadvantages. The update and development of software creates a change in the business. This justifies that better software leads to better customer service. For this development has given most business opportunity to grow as they give them better tools.
vmorr026

The Importance of a Global Distribution System | SiteMinder - 0 views

  • The answer is you’ll need the advantage your competitors and travel agents have – a Global Distribution System (GDS). More than 600,000 travel agents plug into a GDS every day to book flights, hotels, car rentals and destination activities.
  • “It seems that every week there’s a new channel or emerging trend for hotel operators to keep up with, and decide whether there is a real opportunity or if these are just distractions.” He adds, however, that a GDS is “definitely a significant opportunity” for hotels.
  • If you want to be visible and bookable … your hotel needs to be on those supermarket shelves whenever and wherever your guests go shopping for a hotel booking,”
  • ...2 more annotations...
  • More leisure travellers are also getting caught in the GDS web. The use of global distribution systems across corporate and leisure travel is on the rise, with the total number of travel agents using a GDS increasing by 14 per cent from 2011, according to market research by Phoenix Marketing International.
  • Live rates and availability are sent from a hotel’s property management system (PMS) directly to the GDS and online booking websites through SiteMinder’s Channel Manager. As soon as a reservation is made on the GDS or an online booking website, the Channel Manager instantly reduces inventory across all channels, including the hotel’s own website, and automatically delivers the reservation details back into the PMS or central reservation system (CRS).
  •  
    True statement was given by Chestler on this topic. GDS have a lot of positive contribution to hotels and brings a lot of opportunity as it is growing. He even compare it to a supermarket. this system emerges and give a good impact on the hospitality industry's revenue.
vmorr026

SPG Hotels Sustainability Programs | Marriott Corporate Responsibility - 0 views

  • Make a Green Choice (MAGC) Make a Green Choice (MAGC) is our guest-facing sustainability and loyalty program in which our guests can choose to help reduce our environmental footprint. Any guest at a participating SPG hotel can Make a Green Choice by forgoing full housekeeping for up to three days in a row (excluding their check-out day). For each night a guest opts into MAGC, they receive 250-500 Starpoints or a $5/5€ Food & Beverage voucher, while helping to reduce the use of water, energy and chemicals. Sustainable Food & Beverage We aim to integrate leading sustainable and social practices and principles into our core Food & Beverage strategy and operations. We are working to reduce the negative impacts of our business while supporting locally sourced ingredients and their suppliers. View Sustainable Food & Beverage Policy (PDF) Sustainable Meeting Practices (SMP) Sustainable Meeting Practices (SMP) includes a globally aligned collection of initiatives that integrate environmental and social concerns into the meeting process. This includes a Meeting Impact Report that calculates the carbon footprint of a customer’s meeting, tracks the sustainable practices incorporated during the event, and provides the ability to offset the meeting’s carbon footprint.
  •  
    Sustainability strategies are being imposed in hotel chains and one program that I am familiar with is the MAGC in which starwood properties participated in. They have the guidelins to be on brand with these sustainability programs which is both beneficial to our guests loyalty and help sustain on what is left in nature. It has been shown in this topic the different programs that involves every department. The MAGC being introduced or offered to guests upon check-in is a good way to let our guests know that we truly cares and value our environment. And email receipt is also recommended. The SMP is for company or meeting planners with the recommendation of going paperless and go digital and still be efficient and effective. This is also to prevent the property and participants in making unnecessary wastes.
vmorr026

POS Terminal Market:Transparency Market Research - 1 views

  • Demand for Enhanced Services from Savvy Consumers Boosts Mark
  • The rapid growth of the retail and hospitality sectors in developing economies have had a profound impact on the growth of POS terminal market. Small and medium sized retailers and quick service restaurants in the emerging economies of China and India are increasingly adopting POS solutions for enhanced customer experience. With the entry of retail giants such as Wal-Mart to emerging economies, the demand for POS solutions is further expected to rise. Therefore, Asia Pacific is expected to display significant growth with the leading CAGR over the forecast period. The growth of the market is further supplemented with the rising adoption of mobile POS in retail and hospitality sectors as they are more systematic and allow prompt processing of credit. Further, it offers ease of use, as any tablet or mobile can be remodeled into mobile POS by simply fastening a reader to it. Thus, mobile POS terminal are expected to experience high growth over the coming years. Furthermore, advancements in POS terminal systems, in recent years, such as real time analytics features is working in favor of the growth of the market. Last but not the least, compliance requirements such as Europay, Mastercard, and Visa (EMV) are driving the growth of POS terminal market as they are ensure enhanced security of payments. The information presented is based on the findings of a report by Transparency Market Research, titled “POS Terminal Market (Product Type - Fixed POS Terminal, Wireless and Mobile POS Terminal; Component - Hardware and Software; Application - Restaurant, Hospitality, Healthcare, Retail, Warehouse/Distribution, and Entertainment) - Global Industry Analysis, Size, Share, Growth, Trends and Forecast 2017 - 2025.”
  • The global POS terminal market is segmented as follows: POS Terminal Market, by Product Type Fixed POS Wireless and Mobile POS POS Terminal Market, by Component Hardware Software POS Terminal Market, by Application Restaurant Hospitality Healthcare Retail Warehouse / Distribution Entertainment Others (Field Service, Government, Transportation, etc) POS Terminal Market, by Geography North America Europe Asia Pacific MEA South America
  •  
    The topic mainly implies on how well POS system integrate and how useful it is in the industry from small to large business entities. The market growth definitely rely in the point of Sale system as they adopt the flow and the advancements which is mainly beneficial to hospitality industry. As it has been pointed out on the demand for enhancement applicable to the industry's tech savvy customers. It features it's functionality, convenience, as well as the use of different type of devices. It also entails a well detailed information with all the product types, components, application and geography. Although the research gives us a standard basis on its uses and functions but it gives ideas that the system is a demand as technology evolves quickly in business. POS function so well that it helps boost the market, and the hospitality's revenue. It also focuses not only for the easy use, but also assist associates when it comes to accuracy and efficiency to improve customer service. It is also good to know that implementation of the compliance requirements to ensure safety and security will not be disregarded as they enhance further.
1 - 7 of 7
Showing 20 items per page