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pjohn091

Hospitality security adjusts to COVID-19 constraints | 2021-02-08 | Security Magazine - 0 views

www.securitymagazine.com/...djusts-to-covid-19-constraints

shared by pjohn091 on 28 Feb 21 - No Cached
  • While COVID-19 has slowed the hospitality industry, security plays a more pivotal role than ever and the ongoing pandemic is challenging security professionals to adjust and adapt to new rules and procedures.
  • “The things people do in hotel rooms are things they would never do at home: prostitution, drug abuse. Suicide is huge, people kill themselves in hotel rooms because they don’t want to do it at home,”
  • The hotel industry came to a halt in the early months of the COVID-19 pandemic and things are only slowly starting to pick back up. Yet the burden on security is no less than it was before, and in many ways, the job has gotten harder.
  • ...12 more annotations...
  • Occupancy levels dropped 90% for several months and have only recently returned to a consistent 40%, with many hotels still closed,
  • “Despite the low occupancy levels, we continue to have a significant number of incidents resulting in a much higher incident-to-occupied-room ratio than we have historically seen. We have seen a dramatic increase in heart attacks and suicides over the past few months, and continue to have increased numbers of fraud and guest-on-guest type incidents.”
  • Even as the need for security persists, many hospitality chains have pared back their security budgets.
  • Eventually COVID-19 will recede, but new risk categories will likely continue to unfold in hospitality. Security professionals can help to steer a course by reminding upper management that risk is more than just a monetary calculation.
  • In some cases, entire corporate departments are being eliminated, so there is no centralized security department. There is no one providing corporate guidance, no one providing policies and procedures.”
  • Even if there’s only one person working the front desk, “they still need to be making the rounds,” Perman says. “They need to be knocking on doors and making contact, making conversation. You need them to keep up that level of human intervention.”
  • “A passive infrared detector can also be used to detect temperature in human beings, so a video camera that is infrared capable can detect fever in a human, and that is being done in a lot of places,”
  • Through COVID-19, though, technology can be a double-edged sword. For example, some hotels have turned to mobile-phone-based check-in to provide a touchless experience. “From a security perspective there are unintended consequences there,” Danson says. “Now you never have to go to the front desk, you never have to encounter a person.”
  • Under these emerging policies, security is striving to put more active eyes on guest rooms — right at a time when COVID-related staff reductions are making it harder for security even to sustain normal operations.
  • With the onset of COVID-19, things have gotten even more challenging, as hotel security is increasingly tasked to do more with less. 
  • Even in this strained environment, other common risks persist in the hospitality world. Prostitution is a perennially complex issue for hotel security, for example, while human trafficking is an increasing area of concern.
  • When allocating resources in support of operational safety and security, “the chief of security needs to be informing corporate leadership of the potential risks, so that it becomes a risk-based decision and not just a budget decision,” Slotnick says. “Security has to make the case for risk, whether it’s a risk to brand reputation or other forms of risk.”
  • akallison93 on 28 Feb 21
     
    This article goes into great detail about how Covid-19 is affecting hotel security. With budget cuts, security personnel are being limited, but the need for security is more important than ever. The article talks about how suicides in hotels are higher than ever as well, making it all the more important to have a solid security presence.
  • pjohn091 on 25 Jun 22
     
    In this article, it discusses the decline of the hotel industry following the COVID-19 pandemic, and how things have only slowly begun picking up again. However, the security burden is as great as it has ever been, and in many ways, it is even harder. Despite hotels closing their doors amid the pandemic, occupancy levels have only recently recovered to a consistently high 40%, with many still closed for months.
jwilc019

Hospitality Industry Turns to Tech to Lure Guests Back - WSJ - 2 views

www.wsj.com/...o-lure-guests-back-11596636001

shared by jwilc019 on 26 Aug 20 - No Cached
  • At RLH, “We’ve prioritized anything that has to do with automation,” Mr. Edwards said.
  • A key on your phone, voice-activated digital assistants that can order fresh towels, electrostatic sprayers—hotels are piling on tech workarounds to keep guests safe from Covid-19
  • U.S. hotel companies are doubling down on automation and fast-tracking technologies such as digital room keys and voice-activated digital assistants to minimize contact between guests and hotel staff amid the coronavirus pandemic.
  • ...3 more annotations...
  • any recovery could depend on how safe guests feel.
  • Guests can use the AI-based devices to control the lighting and operate the television, while avoiding touching light switches and remote controls.
  • “The reality is the pandemic has impacted all of our staffing levels and budgets and forecasts,” said John Edwards, chief information officer at the Denver-based company, which is also known as Red Lion Hotels Corp.
  • jwilc019 on 26 Aug 20
     
    This article focuses on the ways AI and automation can help the hospitality industry get back on track by helping guests to feel safe while they travel during the COVID-19 pandemic. By using different software guests can have a contactless check-in, request digital room keys, use AI based devices to control lighting/TV and/or make housekeeping/front desk requests, and housekeeping can use electrostatic sprayers to help mitigate the chances of guests contracting or spreading COVID. It notes the losses in revenue and occupancy by several major hotelier groups, especially some Las Vegas properties, as well the high number of furloughed employees that COVID has caused while showcasing ways that hotel groups can help get back on track by easing the fears of guests. It offers data to show that through these technologies, guests are returning because the feel their safety concerns have been addressed. comment by Jwilc019 " https://diigo.com/0ica77
uhey77

COVID-19 and the global hotel industry: A roadmap to recovery, part 1 | PhocusWire - 0 views

www.phocuswire.com/s-global-hotel-strategy-part-1

hotel travel

shared by uhey77 on 10 Mar 20 - No Cached
  • the sudden COVID-19 coronavirus outbreak hit the “pause button” hard -full stop
  • The Chinese Center for Recreation and Tourism Research has estimated the total loss of Chinese tourism this year could reach three trillion RMB yuan.
  • the size of the hotel industry has also changed dramatically, with the number of Chinese hotels in 2019 being 50 times that of 2003
  • ...10 more annotations...
  • With the Chinese hotel industry currently on indefinite hiatus and many hotel employees already on mandatory leave, hoteliers across the mainland - as well as surrounding Asian markets and even the wider global industry to a growing extent - may find themselves in a state of confusion and panic. What’s important now is to remain calm and maintain rational thinking with a focus on long-term strategies that account for multiple possible outcomes.
  • Revenue management, sales and marketing
  • Keep a close eye on your hotel’s revenue budget and forecast and make appropriate adjustments.
  • Right price: Focus on your competitive set and market trends to make appropriate adjustments to your pricing strategy, and keep an eye on your competitors’ reactions, such as whether they remain open or not.
  • Right customer: Focus on consumer behavior patterns.
  • Currently, hotels analyze their competition intensely. In the future, hoteliers should supplement competitive analysis with deeper study, insight and research into the needs, expectation and satisfaction of their guests.
  • Right product: After the recovery period, the market segmentation will have seen significant change, and hotel management needs to make adjustments accordingly.
  • Self-services with artificial intelligence technologies to avoid facing other people. Room control via mobile app to avoid touching in-room buttons. Room cleaning by specifically trained/screened housekeepers. External-circulation fresh air system and floor drain to prevent aerosol infection. Individual body temperature checks.
  • Channels, communication and confidence: Maintain channel promotions and sales during the epidemic.
  • Based on many client-success stories, the automatic data analysis-based pricing approach will meet customer needs while helping maximize hotel revenue.
  • uhey77 on 10 Mar 20
     
    As we prepare for the potential spread of the COVID-19 virus, there are some precautions hotel managers and staff can take to improve guest and employee health and safety. Early evidence suggests that the virus that causes COVID-19 can spread more easily than the virus that causes seasonal influenza, and it appears that the COVID-19 disease is more deadly than seasonal influenza.
blevi022

Rwanda's Tourism Seeks Innovative Minds to Recover from Covid-19 Shock - KT PRESS - 1 views

www.ktpress.rw/...to-recover-from-covid-19-shock

shared by blevi022 on 01 Jun 20 - No Cached
  • Rwandans with tech or innovative business solutions will this June have an opportunity to pitch their business ideas that could help the country’s tourism and hospitality sector recover from the coronavirus (Covid-19) crisis.
  • Rwanda Development Board (RDB), Private Sector Federation (PSF) ICT and Tourism Chambers will this June 4, host an online conversation and workshop to identify innovations and solutions the technology sector currently has, or could build to support the recovery process.
  • The digitalisation of tourism will play a big role in leading the needed recovery for the economy just like it is helping in other sectors like trade, education and healthcare as global economies face-off the Covid-19 pandemic,”
  • ...9 more annotations...
  • focus on digitalisation of the tourism sector as the new driver of the economic recovery for tourism businesses, which have been one of hardest hit in the country as a result of closed travel for local and international visitors.
  • government has embarked on starting up a Rwf100billion Covid-19 economy recovery fund, which will largely support the tourism and hospitality, industry, and water, electricity, road infrastructure projects among other income-generating activities.
  • session will expose the sector to listen into new concepts and ideas that they (participants) have, so as to tackle different challenges emerging from Covid19 but also for the overall sector.
  • We want to be inspired with new ideas. Not only digital way to also expose more ideas, answering the potential challenges that we have, not locked to one way (digitalisation) but many more alternatives of improving the sector going forward,” Kariza told KTPress today. 
  • online workshop aims at opening up new opportunities for technology companies to better understand the need in the tourism sector and in doing so develop solutions fit for driving the sector’s growth.
  • largely focus on strategies that could leverage technology to encourage domestic tourism covering but not limited to travel and hospitality sectors.
  • ICT Chamber has been working with the Chamber of Tourism to promote digitalization of the industry, by supporting companies that are serving in the industry through incubation programs at the ICT Innovation Center in Kicukiro district.
  • accelerate digitalization of the tourism sector through public private dialogue. 
  • RDB’s intent is to leverage technology and the solutions we have to stimulate domestic tourism and help the sector’s recovery. Taking lessons from what has been done with e-commerce and the online e-learning platforms. RDB will also present to us their challenges that tech companies can turn into monetize-able opportunities
  • blevi022 on 01 Jun 20
     
    Rwanda is seeking to engage the technology industry in a conversation to generate ways that e-commerce can be used to help the Tourism and Hospitality sector recover in the wake of COVID-19. This will be an online conversation on June 4 to find ways the technology already has or could create to help tourism. It notes how digitization has been important to other sectors of the economy during the pandemic including sectors such as education and Healthcare. By leveraging technology it is hoped that ways can be found to stimulate the tourism industry
anonymous

Why Now is the Time for Hotels to Invest in Advanced Technology Solutions | - 0 views

hoteltechnologynews.com/...-advanced-technology-solutions

shared by anonymous on 13 May 21 - No Cached
  • the impact of COVID-19 has caused a streamlining of investments in technological innovation within hospitality.
  • Innovation will allow hoteliers to leverage technology in order to navigate the hospitality industry’s new reality and make significant progress towards and beyond recovery.
  • Through the use of technology, hotels can adjust their flows of communication for increased safety. Creating alternative ways of communication that do not require employees to engage in human-to-human contact is a fundamental component of preserving a safe work environment.
  • ...1 more annotation...
  • By leveraging digital innovation, hotels are finding actionable solutions to the complex challenges of safeguarding employee health on a day-to-day basis.
  • anonymous on 13 May 21
     
    This article discusses the impact of COVID-19 on the hospitality industry and the technologies many companies are turning to enhance safety protocols. The high-risk atmosphere presents hotel managers with the challenge of maintaining a safe work environment for consumers and employees. Now more than ever, hoteliers need to invest in technologies that will not only help navigate COVID-19 but enhance business decisions. Facial recognition temperature scanning, light sanitation robots, digital monitoring systems, and wearable IoT devices are just a few technologies the hospitality industry adapted due to COVID-19. The hospitality industry must recognize and incorporate technology to harvest a safe, profitable, and efficient work environment.
anonymous

11 Tips to Improve Your Restaurant's Cyber Security in the COVID-19 Era | FSR magazine - 0 views

www.fsrmagazine.com/...ts-cyber-security-covid-19-era

cyber security restaurants hackers scams protection risk analysis

shared by anonymous on 27 Sep 20 - No Cached
  • wealth of client data on tap from places with lax security
  • unknowingly serve credit card data to hackers. Due to the volume of credit card transactions and CRM data available, restaurants need to take cybersecurity seriously before a criminal gets wind of the vulnerability
  • A hacker only needs to gain access to a restaurant's POS system and install malware to steal customer credit card details.
  • ...20 more annotations...
  • Take Chipotle, for example. The company got devalued by about $400 million after they suffered a data breach.
    • anonymous
      anonymous on 27 Sep 20
       
      Major consequences for restaurants if discovered as the link
  • because most go belly up six months after an attack.
  • Unprotected WiFi
  • Criminals pretend to be from the U.S. government and inform targets their COVID-19 stimulus check is ready, but they would need to verify the details of the recipient first before they can send it.
    • anonymous
      anonymous on 27 Sep 20
       
      Low level scammer
  • CRM software data, which may include names, addresses, and even birthdays. One of the most common ways to achieve this sort of attack is via malware (malicious software). Hackers find a vulnerable backdoor to a restaurant's network to install malware on the POS system. Malicious code then records every transaction and every detail, sending it back to the criminal's server over the internet.
  • GrubHub drivers scam both the restaurants and the customers by marking the deliveries as complete and pocketing the tip money, without bothering even to pick up the order from the establishment.
    • anonymous
      anonymous on 27 Sep 20
       
      AHHHH
  • Businesses are scrambling to find suppliers amidst the chaos, and criminals have been taking advantage of the confusion
  • Scammers are posing as representatives from the World Health Organization (WHO), the Center for Disease Control (CDC), and other public health agencies
  • social engineering on the restaurant staff to pull off phishing attacks.
  • PCI compliant.
  • conduct a risk analysis
  • hiring a security expert either full time or as a consultan
  • Secure your network and always change the free WiFi access point's password with a strong one every day.
  • latest operating system updates
  • Force multi-factor authentication
  • strong passwords
  • Ensure sensitive data encryption
  • web-filter to secure your WiFi network
  • Install a robust security software program on all computers and devices to block, detect, and clean malware.
  • Conduct regular cybersecurity training
  • anonymous on 27 Sep 20
     
    Restaurants have always been an easy target for cyber security hackers, in particular, hackers who are looking for credit card and ID information. Restaurants provide hackers with a "wealth of client data" due to the high "volume of credit card transactions and CRM data available." Once given access, a hacker could simple install malware and duplicate all customer information. Already facing critical financial issues during Covid 19, restaurants large and small need to take a stronger presence in the protection of their data. If discovered to be the start of a breach, customers will tend to avoid that business. "Chipotle, for example...got devalued by about $400 million after they suffered a breach," and many small restaurants "go belly up six months after an attack." Below is a summary of the types of attachs restaurants face: 1. Unprotected Wifi 2. Social engineering and phishing attacks. This is actually the one that stood out to me the most because of how sophisticated these attacks can be. It is a reminder that we are all at risk, both the technologically challenged and gifted. 3. Malware 4. Covid 19 Scams 5. Grub hub scams 6. Supply chain scams *A particular issue for restaurants and commercial businesses right now as companies scramble to find new vendors who can supply them with the products they require. 7. Public Health scams 8. Government Stimulus scams 9. Technical support scams How can we fight against these? Here are the recommendations: 1. PCI compliance 2. Hire and IT security professional to conduct a risk analysis and if possible, keep on as a consultant or full time 3. Keep a secure network and change free passwords daily 4. Use the latest operating systems, force multi-factor authentication, strong passwords, and use encryption services for data storage and transfers 5. Install and use robust web-filters and security software programs 6. Maybe most important!!! Train your employees. 5.
jenelleforbes

E-Commerce Booms While Hospitality, Restaurants Suffer Amid Covid-19 Concerns | Grit Da... - 0 views

gritdaily.com/-suffer-amid-covid-19-concerns

shared by jenelleforbes on 01 Jun 20 - No Cached
  • E-Commerce Booms While Hospitality, Restaurants Suffer Amid Covid-19 Concerns
  • e-commerce sector may see an added boost over the next few months as people avoid in-door shopping to practice social distancing during the Covid-19 outbreak.
  • 31% of consumers said they were increasing their online shopping in surveys conducted March 13-15 and 16-17, 42% said the same March 20-22, a 35% increase.
  • ...2 more annotations...
  • The substantial uptick in online shopping, while only one data point, matters all the more because the US is reporting thousands of more cases each day. That means areas that were not affected during one survey may be affected during the following survey three days later. It is reasonable to expect that trends currently affecting four out of 10 consumers will spread as additional states join the 23 that have already shut down non-essential businesses.
  • Unsurprisingly, the Covid-19 crisis is proving especially challenging for restaurants, the tourism and hospitality industry, and brick-and-mortars. A whopping 80% of consumers said in the latest survey that they are scaling down their restaurant visits, a 25% increase from the previous survey. Sixty-two percent are avoiding travel for business, and 42% are cutting back on in-store shopping for inessential items.
  • jenelleforbes on 01 Jun 20
     
    It is no surprise that in a time of a pandemic like Covid-19 the hospitality industry and restaurants are having a difficult time due to social distancing and e-commerce would be doing great. Media and marketing service firm Engine did a survey of 1000 people online and 31% of the people indicated the they were going to increase shopping online then just 7 days later that number went to 42% which was a 35% increase. 80% of people indicated that they would be cutting back on going to restaurants and 62% would not travel for business.E commerce will definitely be here to stay.
ahart054

How Hotel Cybersecurity Threats Have Changed During the Pandemic - 0 views

www.costar.com/...ve-changed-during-the-pandemic

hotel cybersecurity threats

shared by ahart054 on 23 Jun 21 - No Cached
  • Hotel industry cybersecurity experts say both the "nature and velocity" of cybersecurity threats have changed for the worse during the course of the COVID-19 pandemic.
  • the onset of the pandemic spurred many bad actors to quickly pivot and use "COVID as a theme and as a way to try to infiltrate their way into hotels."
  • He said the volume of threats and who they threatened also shifted.
  • ahart054 on 23 Jun 21
     
    Cybersecurity has changed both in nature and velocity during the COVID-10 pandemic. Hackers used COVID-19 to contact hotels under the guise of safety and security suggesting products to sell. There have also been an increase in phishing attacks at the outset of the COVID-19 pandemic. The threats targeted financial instruments such as loyalty points conduct fraud, to credit card information. The good news is both Hyatt and Choice hotels have executives that buy into the importance of cybersecurity.
cnburke22

Disruptive Innovation in the Hospitality Industry | SevenRooms - 8 views

sevenrooms.com/...on-in-the-hospitality-industry

hospitality Technology business software

shared by cnburke22 on 03 Mar 21 - No Cached
  • DI refers to a significant change that fundamentally alters an industry.
  • DI can take many forms, including product and service innovations, as well as changes to operating processes and business models. What they all have in common is a commitment to continuous improvement and growth. The goal is to always be on the lookout for new and better ways to serve the customer and lead the market.
  • Leveraging contactless ordering and payments, operators can collect more data on their guests. These details seamlessly flow into your point of sales system, as well as your guest database to track spent and historical data.
  • ...15 more annotations...
  • Streamlined SMS messaging directly to guests, for example, can be used to automate communications
  • Marketing automation
  • for example, can retarget guests with targeted marketing campaigns, triggered by certain thresholds dependent on preference, spending habits and other guest traits.
  • DI, however, can help you reconnect with your customers and revive your business. You’ll just be doing it in a new way
  • DI is an ideal way to reach your guests even after their dining experience at your venue has concluded.
  • The hospitality industry is truly a people-focused field.
  • COVID-19 pandemic has taken a toll on the global economy
  • Your customers will have peace of mind in knowing they won’t have to expose themselves to unnecessary risks when visiting your property
  • Every day, new technologies and systems are being developed to help businesses adjust to the new normal.
  • That makes hospitality much more of an essential service than many people may realize.
  • Yet of all the industries impacted by the coronavirus outbreak, the hospitality industry has been among the most affected.
  • quicker and more convenient
  • open the door of contactless communication, decrease likelihood of table abandonment and prevent overcrowding
  • This helps tailor the guest experience and personalize your communications with guests, resulting in increased loyalty and retention!
  • Disruptive innovation, however, is a powerful weapon in the industry’s arsenal, not only allowing professionals to survive in ordinary conditions, but also to thrive in extraordinary ones.
  • deden004 on 03 Mar 21
     
    The article I chose was based on disruptive innovations (DI) in a post pandemic world. In this article DI is represented as a necessary change through the additions of increased safety measures by implementing contactless ordering and payments to keep not only the guests safe but staff as well. This article describes how DI will not only give customers a stronger sense of safety but also give staff the opportunity to collect more data on customers in turn enhancing the guest's possible future experiences. This is just one example of how DI is helping to make customers experiences better during the COVID pandemic.
  • ...3 more comments...
  • sarahcarniglia on 09 Mar 22
     
    The article speaks on the effects COVID has had on the hospitality industry and how disruptive innovation will help businesses adjust to the new normal. As a business owner, you must always be aware of the new and upcoming trends to keep up with the market and servicing the consumer. Disruptive innovations will expedite your long wait times at restaurants or bars with SMS messaging, it will allow for an easy self check in/check out process. Any process that will make the consumers way of living easier, will have a significant effect.
  • pjohn091 on 11 May 22
     
    The article discusses how the pandemic and COVID-19 has hurt global economic growth. Despite the pandemic closing many restaurants, new technologies systems are being installed to help those businesses adjust to the new normal. In the world of business, disruptive innovation refers to a significant change in the way a business operates. In addition to product and service innovations, business processes and business models can also be affected. Even if the virus is having an effect, people still need to eat, travel, and have a way to sleep and shower when they do so. Payments and ordering via contactless technology can help business owners reconnect with their customers. This industry is inherently people-oriented. The application of disruptive innovation to this field allows professional to flourish in unusual circumstances.
  • iseli003 on 27 Jun 22
     
    this article talks about how COVID 19 helped speed up the process of many innovations taking over antiquated systems with a modern approach. and now that we have we will never go back. "DI can take many forms, including product and service innovations, as well as changes to operating processes and business models." basically it just disrupts the systems that was already put in place with systems that work better for today. "Leveraging contactless ordering and payments, operators can collect more data on their guests. These details seamlessly flow into your point of sales system, as well as your guest database to track spent and historical data." the restaurant i work for never use to do delivery services but COVID made them disrupt their system and innovate in order to make money and stay afloat. by using delivery dudes and easy packaging and simplifying the menu we have been able to increase our revenue and stay ahead of the curve which happens to be ghost kitchens.
  • jbrit055 on 21 Jul 22
     
    New advancements in technology and the hospitality and tourism industry have led to the collaboration of both sides to create better guest experiences. By using new technological products in the hospitality industry, guests can have contactless interactions to reduce their health concerns, brought on by the pandemic, as well as increase a business's productivity at the same time. The new innovations can also give more data on guest interests and help businesses learn more about their audience to make better decisions later on.
  • cnburke22 on 18 Jan 23
     
    "Disruptive innovation is nearly as old as the hospitality business itself." A post pandemic world has taken a new direction towards contactless service, and DI technology has played a huge role in how we now operate going forward. Sevenrooms is a online reservation software similar to open table that allows for a seamless reservation process. It tracks data such as how much a guest has spent, how frequent they visit and even table preference. "This helps tailor the guest experience and personalize your communications with guests, resulting in increased loyalty and retention." Sevenrooms also uses an SMS messaging feature to notify guests about any updates to their table, which allows them to enjoy themselves freely while waiting instead of being crammed up in the front of the restaurant.
rhera004

The 2020 Pandemic: Impact Of COVID-19 On The Live Events Industry | LiveDesignOnline - 0 views

www.livedesignonline.com/...-covid-19-live-events-industry

shared by rhera004 on 25 Sep 21 - No Cached
  • Aug 19, 2020 7:37pm
  • The Live Events industry is estimated to employ 12 million people and generate close to one trillion dollars in annual revenue.
  • lost over 75% of their business since March 2020,
  • ...14 more annotations...
  • One company noted they are working on “normal business projects plus the addition of sterilization equipment, PPE face shields, and portable lighting for temporary hospital units.”
  • only 22.43% of the responding companies had not cut staff.
  • In terms of receiving some form of government support to make up for business and revenue losses, 45% reported getting PPP loans, 30% got unemployment insurance, 18% received other forms of help (such as EIDL and/or SBA loans or credit), and 30% reported getting no help.
  • almost half of the companies (48.60% of them) indicated it could happen in 2022
  • the remaining 25.23% not hopeful until 2023
  • To get back to 100% pre-COVID-19 levels, the majority is looking at 2023 (36.45%) or 2024 (29.91% of companies), while 25.23% companies are looking at 2022, and less than 9% expect to reach 100% during 2021.
  • the industry is not expected to bounce back to pre-COVID-19 levels at a rapid pace.
  • developing new products for next year,
  • massive domino effect
  • Another impact on the success of the live events business is the lack of the live events, such as tradeshows and conferences that support the industry.
  • While some of these events have pivoted to virtual and digital solutions, they do not solve the issues of unemployment and lack of personal contact with clients which is so essential for business success.
  • In addition, Live Nation, the world’s largest concert producer, has announced that their revenue plunged by 98% in the last financial quarter, after COVID-19 devastated the live music sector. The company reportedly only presented 24 concerts in North America, while the second quarter of 2019 saw over 7,000 events.
  • hopefully looks forward to enjoying in the future as the economy and the industry come back.
  • An industry fighting for its life, but hopefully one with the resources required to survive.
  • rhera004 on 25 Sep 21
     
    Covid-19 impact on Events Industry - 2020
amajo017

(11) Disruptive Outliers in Hospitality: 5 Trends Shaping the Future of Accommodations ... - 1 views

www.linkedin.com/...s-shaping-future-pooja-kothari

Artificial Intelligence technology hotel hospitality tech travel green

shared by amajo017 on 20 Jun 23 - No Cached
  • The hospitality industry has experienced unprecedented disruption in the past few years, with the emergence of new technologies, changing consumer preferences, and the impact of the COVID-19 pandemic
  • A customer service robot
    • amajo017
      amajo017 on 20 Jun 23
       
      Will be useful for research paper
  • The online food delivery market will grow by 12.33% by 2027
  • ...6 more annotations...
  • Food services businesses are also adopting the ghost kitchen model to offer delivery-only services without the overhead costs of a traditional restaurant. 
  • or example, treehouse hotels offer nature lovers a unique and rustic experience, while glamping resorts provide a luxurious and comfortable camping experience. 
  • Businesses are responding by reducing waste, using eco-friendly materials, implementing energy-efficient systems, and promoting local and organic products. Meiser Hotels introduced a “green button” for guests to opt out of cleaning easily. Kyma Restaurant and Bar is increasing its use of organic, locally sourced ingredients in its menu. 
  • About 54% of US adults agree that they have become more concerned about their family's health and safety since the pandemic
  • Employers are offering attractive benefits to entice talent into their teams.
  • (Sims, 2020). 
  • amajo017 on 20 Jun 23
     
    This article is relevant to the current discussion of disruptors in the industry because it discusses how Covid-19 impacted the industry as a whole. Not only did Covid-19 lead the hospitality industry to have more cleanliness, but it also caused the industry to develop technology that would continue to serve guests even in times with something like Covid. This article also has mentions of Artificial Intelligence and how it is leading to changes in the industry, which will be helpful for the research paper if I get to write about that topic.
anonymous

4 ways to use HR systems to communicate as COVID-19 develops - 0 views

searchhrsoftware.techtarget.com/...ommunicate-with-your-employees

technology hospitality hotel software business Tech travel solution mobile green ways systems pandemic

shared by anonymous on 18 Apr 20 - No Cached
  • As HR teams navigate the new remote work environment caused by COVID-19, an organization's human resource information system has become a critical tool for keeping employees connected
  • Managers are on the front lines of employee relations, so they are critical in facilitating business responses to COVID-19
  • Here are four ways HR can employ an HRIS during the COVID-19 pandemic.
  • ...9 more annotations...
  • Use employee contact information
  • Up-to-date employee contact details are important so HR can share company news in a timely manner.
  • anagers will then be able to alert employees about new working hours, COVID-19 infections within the company and office closures.
  • Show policy changes
  • HR teams should keep the HRIS updated to reflect new and revised policies related to COVID-19.
  • Help the company stay on track
  • HR should ensure employees know how to view schedules and record time worked remotely. This may be a new process for employees who relied on their manager to post this information in a paper-based format.
  • Keep employees engaged
  • An HRIS system's collaboration or community features can provide managers with an environment that brings teams together to work on projects or just gives employees a way to keep in touch during a period of social distancing and remote work isolation.
  • anonymous on 18 Apr 20
     
    These are some tips and tricks for managers to use in order to really utilize the full potential of an HRIS during this pandemic. With remote working become the new reality, it is important to still remain on the same page with your team.
dulvanesei

Francis Volpe on COVID-19's impact on the digital marketing industry - 0 views

www.bangkokpost.com/...the-digital-marketing-industry

marketing industry technology hospitality Software business solution

shared by dulvanesei on 02 Apr 21 - No Cached
  • Digital marketing is an industry that exists within the prism of the digital world.
  • digital marketing became essential.
  • It exists as a lifeline between the isolated customer and the stranded retailer, connecting the supply and demand chain. 
  • ...2 more annotations...
  • The business was booming, but the reason for it was so unprecedented that most agencies were overwhelmed by the demand.
  • Our lives now exist in a very large part online, for this reason alone, the digital world is one that every business should create a space within.
  • dulvanesei on 02 Apr 21
     
    This article is about an experienced digital marketer and who's also the co-founder of the New York-based digital marketing agency, Francis Volpe, and he talks about how although so many businesses and industries especially the Hospitality Industry have been harshly impacted by Covid-19 Pandemic, there are some positives coming out of it. Since Covid-19 digital marketing has become very essential for businesses to stay open and survive for the year.
danakissane01

How contactless technology is defining the customer experience post-COVID-19 - 0 views

www.futuretravelexperience.com/...nd-to-end-passenger-experience

technology customer experience hospitality Software tech travel mobile solution business

shared by danakissane01 on 06 Mar 21 - No Cached
  • Contactless technologies have proven to be a game-changer for the air transport industry and beyond in recent months.
  • touchless technology remains a high investment priority between now and 2023.
  • Amazon and Disney have implemented in order to minimise the spread of viruses and reduce the interaction between passengers and staff – ranging from contactless check-in and security processes, to ‘Zero-Touch’ IFE and contactless food & beverage pre-ordering.
  • ...8 more annotations...
  • in April Etihad became the first airline to trial new contactless self-service technologies, which can estimate a passenger’s vital signs, to allow for touchless health screenings at airport kiosks and bag drops.
  • AirAsia also quickly followed suit and in May the airline introduced several contactless procedures for essential travel including contactless kiosks, Passenger Reconciliation System (PRS), contactless payments at the airport, as well as enhanced features on its mobile app to help ensure a smooth and safe travel experience.
  • Biometrics technology also has a major part to play in creating a touchless travel experience. The implementation of the technology in the aviation industry has been well underway in the past few years, but its potential to facilitate a more contactless travel experience has accelerated the adoption even further in the wake of the COVID-19 pandemic.
  •  Southwest Airlines, for instance, launched a series of improvements across its Inflight Entertainment Portal, which allows customers to stream inflight content without having to download an app before they board.
  • Qatar Airways announced plans to offer passengers touchless technology for its Oryx One inflight entertainment system (IFE) across its A350 fleet. The Zero-Touch technology, introduced in partnership with the Thales AVANT IFE system, will enable passengers to pair their personal electronic devices (PEDs) with their seat-back IFE screen by connecting to ‘Oryxcomms’ Wi-Fi and simply scanning a QR code displayed on the screen. They can then use their PEDs to navigate and enjoy more than 4,000 options on offer through the airline’s Oryx One IFE system.
  • in Europe, Schiphol Airport launched a pilot which allows passengers to pre-order food and drinks at Schiphol’s food & beverage outlets after security control. Passengers can now scan a QR code from one of the physical banners or media screens located at and after the airport security check. The QR code will allow them to place their order, pay online and choose a time to pick up their order after going through security.
  • The MagicBands let customers do everything seamlessly – from unlocking their Disney Resort hotel room doors and entering the theme parks, to making food and merchandise purchases. Since the COVID-19 pandemic hit, Disney has brought even more contactless engagement, by using signage with QR codes throughout the park to encourage guests to use features on the park’s mobile app.
  • Disney has also highlighted that last year food and mobile order utilisation skyrocketed from 9% to 84%, and nearly 90% of all payments are now cashless. The company is also implementing contactless security screening using artificial intelligence at its theme parks and Disney Springs centre.
  • danakissane01 on 06 Mar 21
     
    This article explains how due to Covid-19 more and more companies for developing and investing in contactless technology for customer experience.
jiayi017

How Technology Will Reshape the Hotel Industry Post-COVID-19 Pandemic | TravelPulse - 0 views

www.travelpulse.com/...ry-post-covid-19-pandemic.html

pandemic

shared by jiayi017 on 04 Feb 21 - No Cached
  • hotel industry finds itself scrambling to inspire consumer confidence while also working hard to safeguard both guests and employees against COVID-19.
  • accelerated the infusion of new technologies and applications into hotel operations.
  • As we move into the ‘new normal’ and hotels reopen for business, the expectation for customer experience is higher than ever.” He foresees that moving forward, guests will expect enhanced tools like live-agent or AI-powered support channels, and personalized communications, not to mention heightened hygiene standards. “Hotels that cater to these consumers' needs will win brand loyalty as we embrace the new normal and for the long term,”
  • ...6 more annotations...
  • Tech features that might have originally been intended for introduction as novelties or extra conveniences are suddenly becoming necessities in an era
  • tactics for keeping people apart while continuing to conduct business (i.e., “touch-free” or “contactless” solutions) are the order of the day.
  • Especially as people are increasingly opting for road-trips in the name of social distancing, hotels can benefit from installing geofences that send push notifications to visitors who might arrive within a certain radius
  • Location data can also work to activate touchless check-in upon guests’ arrival on property or prompt them for payment when they present for checkout
  • On-site capacity limits and real-time conditions can also be communicated to visitors when they’re nearing the venue to help avoid high customer densities
  • today's robotic hotel staff members can at least aid important efforts aimed at reducing person-to-person contact amid the pandemic.
  • alo328 on 04 Feb 21
     
    The article "How technology Will Reshape the Hotel Industry Post COVID 19 Pandemic" talks about how this industry is taking necessary measures in order to promote safety and security within their companies while implementing new technologies. It states that this pandemic has impulsed the implementation of new technologies into hotel operations. Contactless solutions, hotel check ins, mobile room keys, etc.. are just some of the examples hotels are taking in order to minimize contact and enhance customer experiences
  • jiayi017 on 13 Mar 21
     
    This article mainly describes how the hotel industry can use technology to help it recover after COVID-19, and how to enhance the confidence of employees and customers. With the development of the epidemic, the hotel industry and even the entire hospitality industry are widely promoting contactless technologies. Therefore, various mobile and self-service AI technologies are integrated with hotel operations. In the future, with the development of this normalization, reasonable monitoring technology, non-contact communication technology, location detection technology, super sterilization, and robotics technology will all become important aspects of the future development of the hotel industry.
yvenisem

The Evolution of Cybersecurity Threats During COVID-19 and What You Can Do About It | U... - 0 views

www.uschamber.com/...g-covid-19-and-what-you-can-do

shared by yvenisem on 02 Nov 20 - No Cached
  • As the COVID-19 pandemic spread across the globe, the risk for cyber-enabled fraud exploded in unparalleled scale and scope
    • yvenisem
      yvenisem on 02 Nov 20
       
      ill-prepared companies and much more opportunity for hackers
  • COVID-19 has changed many aspects of our lives—working from home, virtual meetings, and digital commerce are becoming our new normal
    • yvenisem
      yvenisem on 02 Nov 20
       
      Zoom is a huge part of this, imagine holding a very confidential meeting and it being intercepted by unauthorized peoples
  • Cybercriminals have taken advantage of this ‘new normal’ and have been exploiting cyber vulnerabilities among businesses.
    • yvenisem
      yvenisem on 02 Nov 20
       
      Since a lot of things have been moved online to promote spcial distancing, it only makes sense.
  • ...2 more annotations...
  • 48,000 hits on malicious URLs, and 737 pieces of malware detected—all tailored with content relevant to COVID-19.
    • yvenisem
      yvenisem on 02 Nov 20
       
      It's become so much easier to prey on people who just don't know and are not aware of certain risks
  • They exploit our trust. The trust we have in the applications we use, the emails that we get,”
    • yvenisem
      yvenisem on 02 Nov 20
       
      This reminds me of a time I got an email that seemed like it was from my job, fortunately, i opened it from home rather than on the company network
  • yvenisem on 02 Nov 20
     
    This article seeks to make people and businesses aware of the threats that have risen due to covid-19. Now that people are away from their desks, their guard is down. However, they can still be connected to the network, making them especially vulnerable to attacks. Not only this, but when it comes to Zoom meetings, they can be intercepted by hackers, leaving the attendees unaware.
irinadolgopolova

Where do OTAs Stand in the Covid-19 Era? - 0 views

www.oag.com/...otas-stand-in-the-covid-19-era

technology hospitality OTA COVID-19

shared by irinadolgopolova on 08 Jun 20 - No Cached
  • airlines have decreased capacities, withdrawn from routes, issued free cancellations and refunds to travelers, enacted flexible amendment policies to accommodate itinerary changes. However, these initiatives have also had negative impact on airlines’ operations and the balance sheets.
  • Historically, OTAs would offer alternate destinations or flight options to its travelers in times of crisis – hoping to still put a sale on its books. This time around, it is different. With several travel advisories, quarantine measures, and lockdowns in effect, people are least likely to spend their disposable incomes on travel just as yet.
  • Trip.com also guided towards a 45-50% year-over-year decrease in company-wide net revenues for the first quarter of 2020.
  • ...8 more annotations...
  • The sudden spike in cancellations and limited interest in future travels is surely putting OTAs through an uncomfortable patch.
  • Considering the weak booking period that is to follow, the group has decided to reduce its cost base, curtailing projects, reduce marketing, overheads and discretionary spend, freeze new hiring, deferring salary increases and waiving off management bonuses.
  • With all the components now hurting, OTAs also have the unique position to revive growth in the industry.
  • In-Airport Initiatives: OTAs such as Indonesia’s Traveloka handed over face masks to travelers visiting the affected countries (until border lockdowns were announced). Several also shared best airport and in-flight hygiene practices with their customer base.
  • Operating calls come with attached overheads, and despite the scale of cancelations most OTAs are absorbing this as part of their customer service initiatives. OTAs, however (and obviously) are prioritizing their assistance based on travel dates.
  • a number of OTAs have rolled out self-service tools, including chatbots, to mitigate the pressure from call center operations and offer instant resolution to travelers’ needs. These (semi-) automated modules are found across OTA websites and apps, which allows travelers to either opt for OTA credit for future bookings or instant refunds (subject to the airline policy).
  • The goodwill earned based on their actions during the ongoing crisis will likely pay off when the world bounces back and returns to traveling.
  • Trip.com recently launched Travel Revival V Plan in China, the ground zero for Covid-19. Through the initiative, the OTA group aims to bring together hotels, tours, flights and attractions; and contribute over RMB 1 billion to boost measures for travel industry recovery.
  • irinadolgopolova on 08 Jun 20
     
    As the entire travel industry, OTAs suffere a lot because of the COVID-19 pandemic. In this article are described not only financial losses of the OTAs, but also the steps that they are going to take towards the safety of the travelers, and the possible future conditions for the OTAs operations.
blevi022

Post COVID 19 Pandemic Global Property Management System (PMS) Market Research Report 2... - 1 views

www-bccourier-com.cdn.ampproject.org/...amp

shared by blevi022 on 20 Jun 20 - No Cached
  • Global Property Management System (PMS) Market analysis 2015-2027, is a research report that has been compiled by studying and understanding all the factors that impact the market in a positive as well as negative manner
  • Some of the prime factors taken into consideration are: various rudiments driving the market, future opportunities, restraints, regional analysis, various types & applications, Covid-19 impact analysis and key market players of the Property Management System (PMS) market
  • Major Market Players with an in-depth analysis: InnkeyPMS, DJUBO, Hotelogix, Oracle, eZee Technosys, InnQuest, MSI, Guestline, Frontdesk Anywhere, Northwind, RDPWin
  • ...4 more annotations...
  • Property Management System (PMS) market research report also provides information on how the industry is anticipated to provide a highly competitive analysis globally, revenues generated by the industry and increased competitiveness and expansions among various market players/companies.
  • The latest Coronavirus pandemic impact along with graphical presentations and recovery analysis is included in the Property Management System (PMS) research report. The research report also consists of all the latest innovations, technologies and systems implemented in the Property Management System (PMS) industries.
  • The research report also provides light on various companies & their competitors, market size & share, revenue, forecast analysis and all the information regarding the Property Management System (PMS) Market.
  • Property Management System (PMS) Market research report provides an in-depth analysis of the entire market scenario starting from the basics which is the market introduction till the industry functioning and its position in the market as well as all the projects and latest introductions & implementations of various products. T
  • blevi022 on 20 Jun 20
     
    This discusses a research report that studies the impact of both positive and negative factors impacting the market for PMS software. This includes analysis on the impact caused by COVID-19.
  • jackyreis on 21 Jun 20
     
    This is a great article and I love that it highlights issues that we're currently facing! A relevant article about the several improvements that'll have to be made amongst improving our technology, guest preferences, manage reservations based on COVID-19, etc.
davidclark33

Restaurant Technology in the Post-COVID-19 World | Hospitality Technology - 0 views

hospitalitytech.com/technology-post-covid-19-world

shared by davidclark33 on 26 Aug 20 - No Cached
  • Those who believe that business will resume under the same rules and rituals from before COVID-19 are not reading the social and emotional cues that have taken place over the last few weeks.
  • Our conventional payment models of cash and plastic credit cards are a petri dish of germs and potentially contagious agents. According to factmonster.com, a $1 bill is in circulation for 18 months; $5 bill, two years; $10 bill, three years; $20 bill, four years; and $50 and $100 bills, nine years. The number of hands that this currency will go through during the life of the currency presents a clear concern in the minds of a new germ-conscious consumer who emerging from the COVID-19 crisis will be better informed and educated about contagion.
  • The new awareness and concern over contagion will be a major driver for existing technologies to be fully implemented; this includes EMV, contactless, tap and pay, and mobile wallets. In each of these cases, there is no person-to-person transfer and the chance of passing any germs is greatly mitigated. All of these technologies have existed in the restaurant industry for years, and for the most part have been slowly and often begrudgingly adopted. 
  • ...4 more annotations...
  • It would be an interesting capability should timeclocks have the ability to take a temperature either through some biometric means as part of the clocking in process, with the ability to alert the manager should anyone clock in with a high temperature.
  • t has been clearly established that germs can exist on plastic surfaces for several days, and the newly educated customer base will be sensitive to the notion of being handed a menu that could easily be cycled a dozen or so times during this period. Restaurants should look to providing an option for a guest to pull up the menu on their own device as well as look to leverage digital menu board technology wherever possible. In some cases this may mean an alteration in the current serving model or perhaps new hardware to be developed that allows a server to bring a large digital menu to a table for ordering, but the intention is to avoid another concern that P-C19 customer will certainly have.
  • Organizations that do not embrace and promote a contactless payment environment will find themselves suddenly behind the operations-technology curve.
  • Employees interact on a regular basis with POS hardware and other types of technology during the normal course of their business day. Many of these surfaces are plastic and allow germs to survive on them for an extended period of time. Surfaces like a POS touchscreen, a KDS expeditor, or a biometric thumb scanner can be used by dozens of people on any given day. It will be important for employers to look at solutions, such as anti-microbial POS screens, as well as improved cleaning habits, in order to avoid passing germs as well as to set their employees at ease. This may also be the kick-in-the-pants that the technologists need to further refine and perfect the voice ordering capabilities in order to virtually eliminate the need to use a POS touchscreen altogether. We have long spoken about the promise and potential of this technology only to see it expand rapidly in our personal lives with Google and Amazon and yet be almost non-existent in our commercial operations. Now would be a good time to step up development and implementation of this technology.
  • davidclark33 on 26 Aug 20
     
    This article is about Restaurant Technology and how it is changing due to Covid-19. It highlights technology that may be necessary for the customer as well as technology necessary for the employee.
nbrac002

Transforming Disruption Into Opportunity: Post COVID-19 Hotel Customer Experience | Hos... - 1 views

hospitalitytech.com/d-19-hotel-customer-experience

disruptive innovations hospitality hotel business Tech travel technology

shared by nbrac002 on 25 Aug 21 - No Cached
  • With airline travel down by a staggering 90+ percent between mid-March and now (compared to last year), and hotel occupancy rates hovering in the low-single digits, global travel industry experts forecast a $2.1 trillion dollar loss for 2020, and a slow recovery that could take years.
  • oday’s new “norm” for user experience is the singular result of a worldwide health crisis that has already driven each and every travel and hospitality company into swift and decisive action,
  • and will require thoughtful and meaningful investments in digital technologies to improve the customer experience.
  • ...11 more annotations...
  • Hotels are looking for innovative ways to communicate with customers, meet unprecedented demand on call centers, or have contact center staff work from home.
  • Going forward, all guests – not just loyalty reward members – will likely use a mobile device for reservations, check in and get room keys, bypassing the front desk altogether.
  • Hotel entrances may include thermal scanning at the entrance, and guest rooms and conference facilities will be sanitized between uses. Connected room technologies would allow guests to control the lights, temperature, curtains, television, entertainment and more in the room with their own smart device or contactless gesture control.
  • A profusion of devices and wearables, equipped with geographic mobility technologies, that track and provide data anytime, on any device.
  • More pervasive use of digital labor to augment human staff or automation
  • interpret and execute more than just transactional, process-driven actions.
  • Predictive analytics
  • monetize big data
  • Enabling technology support will be critical for these operational changes. Hotels will need to constantly track customer feedback and social media response and manage inevitable setbacks and negative reviews with tweaks to their customer experience strategy.
  • personal safety as well as customer data
  • Travel and hospitality companies that manage the impacts of this crisis unambiguously and compassionately will generate increased value for their organizations and ultimately emerge even stronger than before.
  • nbrac002 on 25 Aug 21
     
    With the impact that COVID-19 has had on the travel and hospitality industry, companies have had to turn to digital innovations to improve customer experience and regain trust. Innovations such as digital temperature checkpoints, connected room technologies, and digital labor can increase safety and allow hotels to operate during a crisis in a way that still provides the upmost customer experience. Those who capitalize on these innovations in a timely manner, and who manage the impact of COVID- 19 compassionately, may increase both their customer confidence and their value as an organization.
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