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Benefits of Human Resource Information System | Mitrefinch Inc - 0 views

mitrefinch.com/...an-resource-information-system hospitality hotel solution HRIS
shared by krehman on 11 Feb 19 - No Cached
  • With new systems available to enhance productivity and streamline operations, those in human resources can achieve greater success with the benefits of human resource information system choices.
  • refer to those systems that assist business owners, HR departments, and employees be more productive.
  • your company could see benefits ranging from cost and time savings to increased employee engagement and better adherence to compliance and regulations.
  • ...13 more annotations...
  • hey can be split into two groups:
  • benefit the business owner and HR department
  • those that benefit the employees.
  • Some small to medium businesses find that they are hiring on a near constant basis either due to turnover or growth.
  • An HRIS can make the onboarding process an efficient and consistent one.
  • an HRIS can turn a disjointed process into one that runs smoothly.
  • If your files are located in a storage room or a disorganized filing cabinet, you could be losing hours of productivity. These files are also subject to loss or compromise.
  • When you can automate payroll by integrating it with your HRIS, you take hours of work off your HR team’s shoulders.
  • With biometric timekeeping, your HR team knows in real time where employees are in case they are needed.
  • Employee self service tools allow your employees to clock in and out with their personal smart device, making it easy for them to work from remote offices or from home.
  • With an HRIS, employees can communicate with each other, your HR team, and leadership in an easy and consistent way.
  • This not only allows employees to talk with colleagues about ongoing projects, but also request shift changes, explain absences, and put in for annual leave or vacation.
  • By choosing the right system, you can save time and money and provide a cutting edge work environment that your entire team will benefit from.
  • krehman on 11 Feb 19
     
    This article talks about the ease of using an HRIS not only for the HR department and other departments in the hotel but for employees as well. The article is divided into these two separate groups and lists the benefits for each group and how those benefits could be implemented. The use of an HRIS for the HR department would assist with adding new hires to the system, automating reoccurring tasks such as payroll, and keep track of employees (i.e. if they are at work of off and where they are within the hotel). For employees the HRIS could assist in keeping track of when employees clock in from remote locations and communicating with the HR department in a singular way to perform certain tasks such as requesting time off.
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Improving data security in the hotel industry lets guests sleep peacefully | Hotel Mana... - 1 views

www.hotelmanagement.net/...y-lets-guests-sleep-peacefully Hospitality Technology security
shared by galca008 on 18 Feb 18 - No Cached
  • The hospitality industry is quickly growing as a favored target of hackers and cybercriminals. In fact, according to the 2016 Trustwave Global Security Report, hospitality is the vertical industry with the second-highest number of data breaches, behind only the retail industry.
  • Hotels are high-value targets for cybercriminals because they not only hold payment card information on guests, but also a wealth of other sensitive personal data that can be used to steal their identity.
  • The fallout from a widespread data breach that compromises guests’ payment card data or personally identifiable information can be disastrous for a hotel chain. The average cost of a data breach in 2016 was $4 million. This figure encompasses everything from breach mitigation to crisis team management costs, business losses and even the more intangible consequences: damages to brand reputation.
  • ...6 more annotations...
  • However, with more countries migrating to chip cards and EMV-compliant POS systems, attackers have shifted their focus to card-not-present fraud and are targeting industries where consumers are making their payments and reservations over the phone—such as hotel contact centers.
  • If guests aren’t convinced that the hotel is keeping their personal and financial data secure, they will take their business elsewhere. In order to protect their brand reputation and their business, hotels need to create a culture of security throughout their entire organization that focuses on protecting guests’ digital property in addition to their physical property. One of the best places to start is their contact center.
  • In an era of increasing cyberattacks, hotels can make themselves less of a target by adopting technology to ensure that payment card data and other personally identifiable information is kept secure and segregated from the contact center.
  • With such an approach, customers calling to make a reservation or order additional services discreetly type their card numbers into the telephone keypad, rather than reading them out loud to the agent on the phone line. The data is securely routed to the payment gateway or a more secure server so it is never shared with the agent and is not held in the contact center infrastructure. This ensures that there is no possible spillover of the data to the unsecured or unmonitored areas of the business. It also reduces the number of individuals with access to the sensitive data, and makes the hotel contact center a less attractive target for cybercriminals. As an added benefit, this approach makes it easier for the hotel to comply with Payment Card Industry Data Security Standards by reducing the scope of compliance. By keeping payment card data out of the contact center, hotels can significantly reduce the high costs and extensive time associated with maintaining PCI DSS compliance.  
  • With stronger security practices for handling guests’ sensitive data, the hotel industry as a whole can transform itself from being one of the most likely targets for data breaches to becoming a model for data security, thereby ensuring that fewer customers ever have to go through the experience
  • Guests can sleep peacefully knowing that their data is secure, and the hotel can rest assured that its name won’t be making headlines as victim of a costly data breach.
  • amberarias on 18 Feb 18
     
    The hospitality industry is a major target for cyberattacks, resulting in sensitive guest information being compromised. When these attacks happen it leaves guests restless, because they know or believe their information is not safe. This article discusses this issue and how security can be improved to avoid these attacks.
  • bdolman on 20 Mar 18
     
    The article titled, "Improving data security in the hotel industry lets guests sleep peacefully" shows how the breach of data security can be anywhere. As technologies improve, so do ways in which cyber security can become at stake. According to this article, "Hotels are obligated to maintain the physical security of guests and their belongings during their stay-if guests don't feel safe staying in their room or leaving their belongings there, they won't continue to patronize that hotel brand. The same thinking applies to data security: If guests aren't convinced that the hotel is keeping their personal and financial data secure, they will take their business elsewhere". Thus, hotels need to make sure they are safeguarding information such as their payment information as well as other confidential information. Hackers are becoming even more sophisticated, where they can target specific industries, such as hotel industries since guests speak with hotel representatives over the phone to provide payment information. In the even that a hotel's data has been compromised, what is its responsibility? First, they should send the client a letter of apology, and then handle the complete process efficiently, so the client can at least feel they re supported. The avoidance and handling of data breach is becoming even more common nowadays with the rise of technology.
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India's tightens e-commerce rules, likely to hit Amazon, Flipkart - 0 views

www.cnbc.com/...ly-to-hit-amazon-flipkart.html technology india rules amazon business
shared by ianpmyers on 21 Jan 19 - No Cached
  • India will ban e-commerce companies such as Amazon.com and Walmart -owned Flipkart Group from selling products from companies in which they have an equity interest.
  • The new regulations follow complaints from Indian retailers and traders who say e-commerce companies like Amazon have created an unfair marketplace.
  • India’s retail market is dominated by small corner shops, which are now threatened by the e-commerce giants.
  • ...4 more annotations...
  • In a statement, the government also said that the companies will be prevented from entering into exclusive agreements with sellers. The new rules will be applicable from February 1.
  • E-commerce companies can make bulk purchases through their wholesale units or other group companies that in turn sell the products to select sellers, such as their affiliates or other companies with which they have agreements.
  • Those sellers can then sell the products to other companies or direct to consumers, often at attractively low prices.
  • New rules will appease small traders and farmers who fear that U.S. companies are making a back door entry into India’s retail market and could squeeze out small corner shops that dominate Indian retailing.
  • ianpmyers on 21 Jan 19
     
    This article describes India's more stringent regulations in regards to E-commerce. These new regulations specifically target industry giants like Amazon and Flipkart. The new regulations do not allow companies to sell any products that they have an equity interest in. This is intended to protect small local retail shops in India.
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Online event registration software: own, open-source or paid solution - pros and cons (... - 0 views

www.konfeo.com/...s-and-cons-part-1-own-solution
shared by avila031 on 05 Nov 18 - No Cached
  • development of your custom registration system;using free or low paid open source solutions;using commercial online event registration software that can be launched on your website.
  • programming knowledge;knowledge of server operation and updating;skills to optimize performance and protect applications from attacks;adaptation of the application to work in various internet browsers;implement legally required solutions related to the protection of personal data (GDPR).
  • The greatest advantage of developing your private solution is total control over the operation and functionality of the application.
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  • The stage of functional design is crucial and all shortcomings in defining the app’s features will adversely affect the later stages of its development.
  • In other words, they regularly register a large number of attendees per month, measured in thousands rather than in hundreds.
  • avila031 on 05 Nov 18
     
    This is a great article for any company that produces large events and is thinking about implementing event software. It helps to analyze both the pros and the cons of software like this as well as what it takes from your company in order for it to work. It points out that without someone who understands programming your company is going to have a very hard time running this software and getting it set up. Overall, I agree with the articles viewpoint on a companies size playing a major deciding factor. A company should only invest in this costly software if they take part in large scale or consistent events that need the software. Before jumping into a software a company can try many of the online simple tools and figure out what they need from a software.
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Why Women Are Leading The Growing Natural Wine Movement - 0 views

www.fastcompany.com/...-growing-natural-wine-movement
shared by smones on 15 May 18 - No Cached
  • “boys club.”
  • emerging market dedicated to organic ingredients and sustainable practices.
  • With such clean ingredients, the end product isn’t as stable as it’s more traditional counterparts, and therefore needs to be sold relatively soon after production.
  • ...15 more annotations...
  • The definitions involve both the environment (how the grapes are tended to, without artificial chemical fertilizers, pesticides, and herbicides) and the winemaking process (with limited or no added chemicals/sulfates).
  • A Mintel study found that 60% of millennials and 55% of Gen-Xers are concerned about harmful ingredients in their food and groceries.
  • While organic represents less than 5% of the U.S. wine industry, it grew at rates between 10% and 20% per year in volume from 2013-2016, according to Nielsen. In the last decade, the number of organic vineyards tripled worldwide.
  • Women outnumber men as the leading consumer of wine in both retail and restaurants, consuming 57% of bottles in the U.S, reports Nielsen. Of those, 51% of those aged 21-24 say organic factors in into their purchasing wine.
  • (Several studies suggest women eat more nutritiously than their male counterparts).
  • Natural wine is generally lighter and tends towards a funkier, less manipulated consistency.
  • A recent study conducted in conjunction with UCLA found that organic labels yielded higher taste ratings from wine critics.
  • millennials, who constitute 36% of wine drinkers, according to a report by Beverage Dynamics.
  • more subtle, restrained, and elegant than it’s predecessors. “Women’s wine tends to use less of the winemakers’ bag of tricks as far as oak is concerned and different methods to manipulate the flavors of wine,” says Den Haan.
  • “They’re geared to the female consumer,” adds Ed Field, owner of Natural Merchants, Inc., one of North America’s leading importers of organic wines, which counts Whole Foods as client. “There’s not necessarily heavy tannins–it’s more refined.”
  • Magdevski says that in the past, women probably veered away from winemaking in part because of the physicality required.
  • Women might also gravitate towards small, natural producers and local markets since larger operations have long been dominated by men.
  • In 2013, Ann Rabin Arnold founded the Organic Wine Exchange, an organic wine club that’s now available in 13 states with a clientele that is  80% female.
  • larger producers will co-opt it as a smart marketing move. “That’s my fear,” she says, adding, “and my hope.”
  • organic wine is “at the tip of the iceberg” as more and more consumers, especially millennials, actively look for not only healthier solutions, but more distinct dining options.
  • smones on 15 May 18
     
    Even though the wine industry was once considered more of a "boy's club", woman are now leading the way in the growing Natural Wine Movement as a market dedicated to organic ingredients and sustainable practices continues to emerge. This is largely due to the fact that women outnumber men as the lead consumer of wine in both retail and restaurant bottle purchases, as well as several studies that suggest that woman eat/drink more nutritiously than their male counterparts. This has led to organic and biodynamic wines growing at rates between 10 percent and 20 percent per year in volume from 2013 to 2016, and organic vineyards almost tripling word wide over the last decade. Being in charge of the Beverage Ordering and Menu Creation at my restaurant, I have seen first hand the increase demand for organic and biodynamic wines. It has become so prevalent that I have begun printing menus with asterisks to highlight which of our wines fall into either of these categories. According to a Mintel Study, 60 percent of millennials and 55 percent of Gen-Xers are concerned about harmful ingredients in their food and groceries. With millennials constituting for 36 percent of wine consumers, according to a report by Beverage Dynamics, it is a essential that both the restaurant and wine industries continue to cater and adept to our consumers wants and needs. It would only make sense that Women are the ones leading this growing trend, as they constitute the majority of the market for it as well.
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Another Airline Follows Lufthansa And Adds GDS Fees - 0 views

www.travelmarketreport.com/...ws-Lufthansa-And-Adds-GDS-Fees #Lufthansa #ukraineinternationalairlines #hospitalitytechnology #GDS #gdsfees #travel
shared by sbarr011 on 04 Jun 18 - No Cached
  • “the overall business case is more positive than we thought,” he pointed to an uptick in ancillary sales through the direct channel.  “From what we hear in the industry and with the visible success of Lufthansa, I would be very surprised if others would not follow.”The global GDSs, including Amadeus, Sabre and Travelport, continue to strongly oppose Lufthansa’s strategy, saying that their platforms offer agencies and their clients the most choice of services.
  • Meanwhile, Lufthansa says it won’t change course on the booking-fee strategy, which is aimed both at reducing GDS costs, and encouraging agencies to use the airline’s direct-connect platform to buy tickets. 
  • But the Ukrainian flag carrier is also slapping a slew of new fees on all bookings made through a variety of channels, including third-party booking sites as well its own ticket offices – which will also be subject to the $9-per-segment fee.  Thus, the action appears to be designed to steer consumers to book directly on the airlines’ own website, rather than specifically targeting agencies.
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  • Like Lufthansa, which introduced a 16-euro fee on GDS bookings in the fall of 2015, Ukrainian argues that the fee is in response to what it calls the “growing fees of GDSs.”  
  • Any new fee can generate a backlash, and particularly for price-sensitive leisure travelers, could lead to booking away from a particular carrier. 
  • Lufthansa German Airlines’ CEO recently raised eyebrows in the industry by predicting other airlines would match its controversial fee on all bookings made through Global Distribution Systems. But since then, the only news on this front has been from a relatively small carrier, Ukraine International Airlines, which said it will impose a new $9 surcharge on GDS bookings at the end of April.  
  • sbarr011 on 04 Jun 18
     
    This article discusses Lufthansa airlines and Ukraine International Airlines who both now impose a surcharge on GDS bookings. The GDSs Amadeus, Sabre and Travelport disagree with this strategy and say that they offer the most choice of services and think that steering clients away from using GDSs to book travel is not a smart idea. In 2015, Lufthansa and its other airlines (which also includes Austrian, Brussels, Eurowings and Swiss airlines) implemented a 16-euro fee on all GDS bookings. Ukraine International Airlines (UIA) is a much smaller airline than Lufthansa, however, some analysts believe that this decision could prompt other airlines to do so as well. About one month ago, UIA imposed a $9 surcharge on GDS bookings. Some analysts believe that the new imposed fee will drive some customers, especially the price-sensitive leisure travelers, towards other airline carriers. In addition to implementing a surcharge on GDS bookings, UIA is also adding fees to any bookings made on third-party booking sites. The airline is trying to incentivize its travelers to book directly through their website and not go through any other channel. Lufthansa has had success with their strategy. The CEO stated the fee had a net-zero impact on their business, but there was a rise increase in sales through their direct channel.
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How Big Data Is Reshaping Property Management - 0 views

www.cpexecutive.com/...-reshaping-property-management PMS property management maintenance integration business software
shared by smgarcia on 21 Sep 19 - No Cached
  • Data collection points related to building operation systems include electrical, HVAC, fire/life safety, utilities and telecommunications, among others
  • the newest trends in data analytics center around energy software that “intertwines” the building management or energy management system.
  • That results in the creation of more analytics and more real-time data. For example, rather than a property manager or engineer turning on a piece of equipment and setting the temperature, they’re able to receive additional analytics that allow for fine-tuning the equipment.
  • ...6 more annotations...
  • That ability, in turn, creates cost savings as well as an alerting feature that tells the manager whether there are any amperage variations.
  • In some cases, he added, this function allows you to approach a client in advance of an equipment failure and offer replacement prior to malfunction or stage the replacement equipment on site, teed up for the failure rather than starting from scratch, which could create downtime for the tenant and potentially result in a client having to provide rent relief.
  • The intelligent software tool is used to data mine various building automation networks or raw collected data for executive-level summary reports and facility performance information.
  • “Roving engineers” can predictively respond to issues without having to be on site. Instead, they use the technology to monitor from afar and only respond if there’s an alerting request.
  • When talking cost-cutting and fine-tuning energy consumption, sustainability often takes center stage, with a strong helping hand from data collection and analysis.
  • This year, the firm recognized its top 25 managed properties in the U.S. that achieved a 10 percent or greater year-over-year increase in Energy Star score. These combined efforts have resulted in a total greenhouse gas emission reduction equivalent to cutting nearly 86 million miles driven by an average passenger vehicle or planting more than 580,000 trees.
  • smgarcia on 21 Sep 19
     
    Not only are PMSs valuable for hotel management, but also for commercial and residential properties. The ability to predictively prepare for any issues that may occur allows for less onsite staffing at any given moment aside from the already lowered costs of using these online systems allows. These systems can also track energy usage to allow for better property management across the board.
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Impact Of E-Commerce On The Hospitality Industry | YOSAKI - 0 views

www.yosaki.com/ce-on-the-hospitality-industry technology hospitality eCommerce
shared by anonymous on 10 Sep 19 - No Cached
  • E-commerce has now become a very important and basic part of people’s lives and since it is the selling and buying of products and services via the internet it has not only impacted on the business industry but the hospitality industry as well.
  • The hospitality industry being one of the most essential industries must move together with the evolving world in order to fully satisfy consumers and this has brought an unavoidable combination of E-commerce and hospitality.
    • anonymous
      anonymous on 10 Sep 19
       
      Society is constantly changing and a big part of that change is due to technological advancements. In order for the hospitality industry to move forward and keep up with society it must stay up to date with these changes and make constant improvements in the system.
  • E-commerce creates quick access to the hospitality industry as it markets the best services so that people don’t have to waste too much time looking for where the best hospitality services are.
    • anonymous
      anonymous on 10 Sep 19
       
      People want to be able to access what they are looking for or what they need quick and easy.
  • ...19 more annotations...
  • As tourists look for the best places to tour on the internet they are also provided with hospitality facilities such as accommodation (hotels), social functions, foods and cultural attractions among many others  that are displayed all over the internet.
    • anonymous
      anonymous on 10 Sep 19
       
      The hospitality industry and tourism seem to almost work hand in hand through eCommerce as this example shows.
  • From a mobile phone or computer it is now very simple for to look up for where they can find the best services
  • The hospitality industry is majorly dependant on wildlife and natural scenes which are very easy to advertise through E-commerce
    • anonymous
      anonymous on 10 Sep 19
       
      Being advertised through the internet gives them a better chance of having more people find them and want to use their services. People expect to find everything online.
  • Since customers can know whatever they need to know through internet, all extra costs have now been eliminated yet made everything more convenient and thus leading to a really drastic rise customer satisfaction.
    • anonymous
      anonymous on 10 Sep 19
       
      eCommerce makes transactions faster by allowing guests to pay immediately for their services and since all information is available online they can have anything they need to know available for them right there. Thus it is understandable why customer satisfaction has increased.
  • When using the internet it is super fast and easy for a customer to get into contact with the supplier of the particular service or product that they need. Using emails and different social media app chats communication which is one of the key issues in developing the industry has greatly been simplified.
    • anonymous
      anonymous on 10 Sep 19
       
      For customers it is very important as well to get in touch with their suppliers for any questions or concerns that they may have. When they contact them they expect to be able to do so fast and just like that they also expect a quick response from them.
  • Through the various web services, customers have been motivated to try out the most famous hotels and inns no matter how far they are and also people who were never interest in travelling are encouraged to go to destinations far away.
  • Everyone loves to have various options to pick from in order to have their needs perfectly satisfied and that is exactly what e-commerce has brought into the hospitality industry
  • All a company needs to reach out its ideal customers is create a website through which it can offers its services directly to customers, display each and every service they offer and also the necessary conditions and requirements without having to pay extremely high costs for it.
    • anonymous
      anonymous on 10 Sep 19
       
      This reduction in cost makes more hospitality industry want to try eCommerce. Then with this extra money that was saved up, the company can invest it in something else to improve their services or to add things to their inventory.
  • Most of the companies that deal in hospitality services now allow customers to have their places of stay booked earlier, they make the payments online and have all of the details including where to find tickets, how they will be welcomed, what is required of them and so much more.
    • anonymous
      anonymous on 10 Sep 19
       
      Now that all the information is available online it makes it easier for the guests to be informed beforehand and have some knowledge as to what to expect. eCommerce makes finding information about the services effortless.
  • Much as they work hand in hand with other industries it is now an independent industry of its own
  • Each and every company puts out their rates in the open giving customers the advantage of comparing prices before they can actually go on to spend the money.
    • anonymous
      anonymous on 10 Sep 19
       
      This a very important thing for customers. People like being able to compare prices in order to choose the one that saves them money. They also want to be able to make the right choice in terms of what is really worth their money. But of course this means more competition within the hospitality industry.
  • Through the bookings and reservations done from the internet customers end up giving out way too much information something that has become overly dangerous as it exposes innocent customer’s information to unauthorized that end up using it for in wrong ways and for the wrong purposes.
    • anonymous
      anonymous on 10 Sep 19
       
      Some people may also have their concerns and preoccupations about eCommerce and how safe it is. Nobody wants their personal information to end up in the internet for everyone to see and possibly steal/use.
  • E-commerce has created a world where it is extremely easy to rob, steal, kidnap and even more criminal offences such as killing among so many others.
  • The owners of such places must put strict security and warning on such attractions or else suffer with the unruly members who may use them recklessly.
  • Marketing countries with overly attractive facilities has become a threat as it has overly attracted the wrong crowd, not everyone that travels into a country come into the country with the best of intentions.
    • anonymous
      anonymous on 10 Sep 19
       
      This is another possible side effect of advertising in the internet. Everyone nowadays has access to the internet and therefore can see all this information and as is mentioned here not everyone has good intentions and could turn something pleasant into something offensive and hateful. One just has to be very careful with these things.
  • The internet attracts all sorts of people since it puts out way too much information and the same way hackers get into other online businesses they have also managed to get into the hospitality industry and caused innocent countries to face huge problems with such people.
  • Since the customer never gets to meet personally with the owner of the service, a seller can easily provide them a service different from what they actually wanted, some do this by mistake while others do it intentionally due to lack of ethics.
    • anonymous
      anonymous on 10 Sep 19
       
      This a very common things that does happen maybe very often depending on how well the communication between the customers and the suppliers goes. Sometimes customers end up paying for a service that wasn't exactly whet they wanted or whet they needed. This then leads to customer dissatisfaction and to poor service.
  • Service providers need to check their services to ensure that they deliver customer satisfaction
  • In conclusion, e-commerce has increased the popularity of the hospitality industry through the different ways of marketing its facilities and making them more accessible to the customers who are mostly tourists and people who enjoy lives of leisure and luxury.
  • anonymous on 10 Sep 19
     
    This article talks about both the pros and cons of eCommerce in the hospitality industry. It talks about how it has changed and helped the industry but also the side effects that it may have.
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How IT Can Go Green | Top Stories | | Hospitality Magazine (HT) - 1 views

hospitalitytech.com/how-it-can-go-green
shared by natyangel on 25 Sep 17 - No Cached
  • In the world of information technology (IT), the green movement is taking shape.
  • Technology is a tool to provide solutions, but regrettably, technology can also be a source of the problem due to factors like energy consumption and the environmental impacts when disposing of obsolete or broken technology (i.e., e-waste).
  • Like any business initiative, green IT projects will require strong commitment from an organization’s top management and investment in time and resources at all levels.
  • ...13 more annotations...
  • The environmental focus is here to stay and must be embraced.
  • Clearly, hotels and resorts are in the business of making money, but they must do so in a conscientious manner
  • The focus on sustainability or "going green" is quickly becoming a major trend. But let’s face it, being environmentally conscious is the right thing to do, and it should be a business imperative for everyone. After all, a significant portion of the hospitality and tourism industries rely on the natural beauty and desirability of destinations: beach resorts, mountain ski lodges and canyon-land ranches
  • Deploying effective technology practices such as Energy Star compliance to power down computers automatically after periods of inactivity and server virtualization: This means having applications which share a common server rather than each application hosted on a separate server.
  • There are numerous opportunities for IT professionals to take leadership roles in helping their organizations to adopt sustainable practices.
  • Using IT responsibly and effectively to reduce energy, water and paper consumption: Energy management systems are effective at controlling guest comfort while saving energy consumption and costs.
  • Tackling e-waste and deploying recycling technologies to reduce environmental waste and impacts: Many electronic firms offer responsible recycling programs for used hardware. Technology can also be utilized to assist in the recycling process
  •  Digital marketing practices: Using digital media instead of print media is a great way to save money while reducing the impact on the environment. By tapping into social media, you can let guests be involved in green practices and spread the word virally about all the good the organization is doing
  • There is a growing environmentally conscious market, a profitable segment to tap
  • .    Educate employees and guests to improve awareness of environmental issues and green practices in your organization and the industry.
  •    Conduct an energy audit to see where and how energy is being consumed and to establish a baseline. Continue these audits on a regular basis.
  • Seek suggestions from employees and guests, and offer rewards for ideas that get implemented.
  • Celebrate and market key successes
  • denisedantas on 25 Sep 17
     
    This article emphasizes the positive and negative aspects of the hospitality industry adopting to sustainable practices. It recognizes that this industry is in the business of making money, while appoints the importance of doing so conscientiously, respecting the environment. It shows the steps that the organizations should take on its journey to action. I believe that sustainability should be a business imperative and not a lifestyle choice, as the sustained interest among consumers in tourism products and services are continuously increasing. That should be beneficial for the organization, positively affecting the operating revenue.
  • ...2 more comments...
  • ruchit0622 on 01 Oct 17
     
    The articles describes, how technology helps a hospitality firm in conserving non renewable resources. It focuses on sustainability of hospitality industry. The article describes one interesting point, educate the employees and the guest, employees and guest are the pillars of any hotel. If they understand the concept of going green, it would be easy for the organization to conserve energy. use of E marketing by the hotels has reduced the use of paper, which mean many trees are being saved from getting cut. Use of recycle bins by the firms makes people aware of the waste which an be recycled should be disposed off separately. The use of tablets in the rooms is another way which the hospitality firms have adapted to go green, it not only saves paper but also gives a new amenity in the rooms.
  • bdolman on 05 Feb 18
     
    The emphasis on sustainability and going green is everywhere, including hospitality and tourism industries. Within the scope of information technology, there are numerous opportunities to becoming greener and more sustainable both in the short and long term. First, using IT responsibly and effectively to reduce energy, water and paper consumption are advantageous and can also be seen as consumer driven. For instance, if a hotel offers a guest the convenience of controlling temperature through their smartphone or using their smartphone as the room key, not only is the hotel becoming greener but also the guest will appreciate these value added features. Instilling technology practices such as Energy Star compliance will lead to less consumption. Additionally, addressing the issue of e waste and creating recycling technologies to reduce environmental waste and impact adds on to the sustainable strategy. Lastly, with the growing environmentally conscious effort, creating marketing strategies to promote green practices improves the company's image, increases awareness on becoming more sustainable, and educates the public on becoming greener. It takes time, as employees need to be trained in order to become aware of environmental impacts (such as printing less paperwork and shutting off a printer when idle), track energy consumption, and instill these behaviors on a day to day basis. According to this article, it was noted that " for many guests, particularly Millennials, environmental stewardship is a key topic that resonates with them. It has become one of the decision-making criteria used to select companies in which they do business, including hotels and resorts". I believe that sustainability and the promotion of green practices is not a fleeting trend, but rather it is a change in mindset in which younger generations appreciate this adopted conscientious value.
  • gabybilk on 26 Sep 19
     
    The article discusses the many ways the IT world is finding new ways to be sustainable in the hospitality industry. Changing the way a hotel runs by introducing e-mails to guest and other companies to reduce the paper flow or allowing guest to do mobile check-ins can reduce a lot of paper waste. Also, having guest use their phones as key cards for their rooms can aid in avoiding wasting and needing to create key cards. By hotels having an energy saving system, they reduce electrical waste by having computers on low power consumption mode. One main thing the article mentioned that I personally see a lot of hotels doing is digital advertising. Instead of relying on paper advertisement, hotels rely heavily on ads on social medias, facebook, google, and third party vendors.
  • natyangel on 30 Sep 19
     
    This article discusses the IT green movement that has been in action since the rise of technology and ways on how IT can go green. Some opportunities in the green IT movement include the following: - Using IT responsibly and effectively to reduce water, energy, and paper consumption. This gives IT teams to take advantage of a few technical enhancements within their hotels to provide key cards available on smart phones, email to reduce paper, and digital signage. - Deploying effective technology practices such as Energy Star compliance to shut down computers automatically after periods of inactivity and server virtualization. This would mean for everything to be on one common server, and companies can save money on computer hardware and power consumption. - Tackling e-waste and deploying recycling technologies to reduce environmental waste and impacts. This could be implementing by introducing a safe recycling system for used hardware. - Digital marketing practices. This could be like using digital media to save money or using social media to encourage guests about the green practices that the hotel is implementing. - Marketing strategies to report and promote green practices. This could be having the business properly use marketing strategies to target these environmentally conscious market and find ways to promote green practices to this market segment. These are all very effective ways for IT teams to go green within their hospitality businesses. These green IT projects will need approval from top management and investment in time and resources.
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6 Top Benefits of Property Management Software | TEC - 0 views

www3.technologyevaluation.com/...f-Property-Management-Software technology hospitality software pms
shared by anonymous on 01 Oct 19 - No Cached
  • Property management software (PMS) offers so many advantages that there's really no longer a reason not to deploy it.
  • Cloud-based software can alert you to a problem immediately as soon as a work order is added to the system.
    • anonymous
      anonymous on 01 Oct 19
       
      1. Maintenance Dealing with maintenance issues almost immediately can help you keep your hotel in its prime state. Also in apartment buildings it is important both for tenants and the staff to resolve their maintenance issues as soon as possible because it is an inconvenience that nobody wants to deal with for too long.
  • This kind of system also guarantees integrity on the part of your contractors. Constant access to a cloud database of work orders allows you to schedule work and ensures that you'll know when something wasn't done on time.
  • ...18 more annotations...
  • Use of this software won't require a property manager to look through anything that would be considered an unreasonable invasion of privacy. It can also remind a landlord if it would be illegal to reject an applicant because of something the landlord considers questionable.
    • anonymous
      anonymous on 01 Oct 19
       
      2. Tenant Applications & Screenings Using this software can help the tenant selection process be more secure. It'll make the living environment a safer one because the management will know exactly what kind of people live in their residency. The system will also be a more accurate one with PMS.
  • PMS apps always receive regular updates, so you'll never be out of the loop as far as these legislative changes are concerned.
  • The software can also ensure that all applicants are asked the same questions. This protects you by ensuring you don’t forget or overlook an important questions, and protects the applicants by ensuring they are not singled out for additional discriminatory inquiries.
  • Accepting rental payments online makes things easier for your tenants and yourself. Letting a tenant pay online can eliminate the need to visit them in person or to maintain regular office hours, and can save you time that would otherwise be spent accepting, sorting, and depositing checks.
    • anonymous
      anonymous on 01 Oct 19
       
      3. Online Payments Living in a building complex that allows for online payments makes things so much easier for both tenants and management. Most if not all of the residents prefer to make payments through a system online instead of having to in person and make the payment in the office. Plus having the option to make automatic payments saves some residents from late payments.
  • automatic payments
  • payment tracking and easily accessible records
  • Many property management tools give you the option of automatically logging financial data, which takes all of the guesswork out of the task.
    • anonymous
      anonymous on 01 Oct 19
       
      4. Data Tracking & Report Generation PMS makes tracking things such as the financial information a little easier. It'll show you reports about your finances.
  • Using PMS apps in this way might help you get a handle on what aspects of your venture need to be changed to boost your ROI.
  • Business intelligence
    • anonymous
      anonymous on 01 Oct 19
       
      4. Business Intelligence This could help you keep track of patterns that you weren't aware of. It can help you work out strategies to improve.
  • includes strategies on how to best analyze large amounts of data, as well as the technology used to do so
  • By applying business intelligence technology to these sources of data, you can mine them for patterns you might never know existed. For instance, you could potentially find a correlation between certain times of the year and spikes in overall maintenance costs.
  • For example, weather could be causing damage to your property, which would necessitate an increase in work orders. If this is the case, then the business intelligence interface should have collected relevant stats on the numbers of orders made out in each month.
  • Doing background checks on new applicants and then reading a financial report can really help when it comes to preparing for the future. One of the big advantages to using PMS technology is that you're able to act on this information instantly.
    • anonymous
      anonymous on 01 Oct 19
       
      5. Business Running Smoothly PMS can help you keep track of everything going on within your business, from who is currently living in your buildings to verifying the vendors that come in to the building.
  •   Residential property managers may use these features to keep tabs on everyone who lives on the same property
  • This kind of technology is also useful for keeping tabs on certified vendors who you can order repair parts from without violating any warranties.
  • ensure that you'll stand out from the competition as soon as you pick a PMS app
    • anonymous
      anonymous on 01 Oct 19
       
      6. Standing Out PMS can really help you see the areas in which changes need to be made. By making these changes your are ensuring that improvement is being made therefore keeping your business at its best.
  • Marketing information collected from analytical data will also help you to know where you need to focus your promotion efforts the most
  • you'll be able to compare recent sets of data against older ones to see if they've been through a positive change or not
  • anonymous on 01 Oct 19
     
    This articles discusses the top 6 benefits of having PMS in your business and their importance.
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New Carbon Capture Technologies Just Waiting For IRS Green Light - 0 views

www.forbes.com/...st-waiting-for-irs-green-light carbon capture technologies waiting irs light technology tech travel hospitality solution green mobile hotel software
shared by anonymous on 08 Feb 20 - No Cached
  • Innovative carbon-capture projects are ready to launch in the U.S., according to experts gathered yesterday by the Atlantic Council, but they are waiting for IRS guidance expected since fall.
  • The guidance should resolve uncertainty over how companies can take advantage of the carbon capture tax credit in Section 45Q of the Internal Revenue Code.
  • “We’ve seen more governments embrace net-zero targets,”
  • ...8 more annotations...
  • CCS is taking off now in part because of the IPCC’s 2018 report on 1.5º of global warming.
  • some governments increased their ambition from a 40% or 50% reduction in emissions by mid-century to net-zero emissions.
  • we think is the next generation of carbon capture.”
  • Even without the new policies, three new CCS projects are in development in the U.S., all tied to power plants,
  • Ten are in development in Europe, equal to the total number now operating in the U.S.
  • “First, we'll see more carbon capture on natural gas power plants,”
  • “and in many places the license to operate for natural gas-fired power plants will be dependent on capturing their CO2.”
  • Second, many projects will capture methane to produce hydrogen, storing the CO2.
  • anonymous on 08 Feb 20
     
    As there is a rush to fix emission gases in our ozone, some scientists are invented new technology to help eliminate CO2 gases in our air. One of their inventions helps take CO2 gases from the air and fixes it into basaltic rock. Another stores CO2 gases for power for natural-gas power plants. However the USA is still waiting for approval from the IRS to implement a carbon capture tax credit.
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Website, GDS and OTA: the right mix in distribution channel investments - Insights - 0 views

insights.ehotelier.com/...stribution-channel-investments channel website insights distribution mix
shared by yuqiongliang on 26 Jan 20 - No Cached
  • Here is a summary of the trends in three online distribution channels used in the hospitality industry: websites, Global Distribution Systems (GDS), and online travel agents (OTAs).
  • The Internet has made marketing more measurable and accountable with different metrics and analytics that show the contribution of marketing to the bottom line. The most critical measures of marketing are the customer acquisition cost (CAC) and the customer lifetime value (CLV), which at times can be difficult to understand and quantify.
  • The CAC is the price a hotel pays to acquire a new customer, which can have a significant impact on RevPAR performance and asset value growth. The CLV is a prediction of the value a business will derive from its entire relationship with a customer.
  • ...28 more annotations...
  • CAC = Marketing Campaign Costs/Total Customers Acquired
  • CLV = Gross profit from all historic purchases for an individual customer
  • f managed skillfully, the hotel’s website could yield the lowest CAC and the highest CLV as it permits the hotel to have a direct interaction with the customer which could lead to a long-term relationship.
  • Each online distribution channel plays a different role in the hotel’s marketing program:
  • The hotel website is the most critical marketing tool because it can deliver a message that is both relevant and appealing to the target customer.
  • A responsive web design provides an optimal viewing experience by adapting the website to mobile phones, desktop computers, and tablets. A responsive design is an advantage because a wide range of devices are used to make hotel reservations.
  • This could be a significant advantage for a hotel considering that mobile bookings have increased by 42% in the last two years, accounting for 25% of total bookings made in the Americas, as reported by TravelClick.
  • hotel website that contains relevant, unique, engaging, and accurate information will be able to dominate SEO.
  • Online Travel AgentsThis channel has the highest cost for hotels given the bidding process and the commission structure in place, typically amounting to 15% to 30% of revenues generated.
  • Branded hotels typically have agreements and commission structures in place with different OTAs.
  • Most OTAs feature a pay-per-click sponsor listing through a bidding process that typically ranges from $0.25 to $2.00 per click, depending on the market.
  • Each OTA uses a slightly different algorithm to position and rank hotels in the results screen. Regardless of the OTA used, hoteliers should implement the following techniques to position their hotel with the highest possible ranking:
  • The more information we know about customers, the more we will understand how to attract them to hotel properties. Hoteliers need to understand the electronic distribution environment and develop a comprehensive pricing strategy to maximize revenue and profit. Maximizing profitability can only be possible by extracting intelligence on the day-by-day activity of these channels and analyzing the possible displacements.
  • It is important for hotels to ease the booking process for travel agents by including the right type of information and rates in the GDS, and by keeping hotel information current, including all attractions and points of interest that attract guests.
  • Measuring the distribution channelsDemand360 is a market intelligence tool from TravelClick that provides exclusive information and in-depth reports on projected future demand for a hotel’s specific competitive set.
  • GDS provide pricing, availability, and reservation functionality to a world-wide market of consortia, who can book airline, car, hotel, and other travel arrangements for their customers.
  • Here is a summary of the trends in three online distribution channels used in the hospitality industry: websites, Global Distribution Systems (GDS), and online travel agents (OTAs).
  • The most critical measures of marketing are the customer acquisition cost (CAC) and the customer lifetime value (CLV), which at times can be difficult to understand and quantify.
  • the hotel website reflects and emphasizes the hotel’s image and competitive edge
  • OTAs can boost occupancy in need periods and help diversify a hotel’s client base by introducing guests that otherwise might not have considered staying at that particular hotel
  • the GDS connects hotels with consortia, which are global associations of travel agents that provide hotels primarily with major sources of corporate business.
  • A vanity domain name with an independent website that reflects the hotel’s unique personality can be an advantage for a branded hotel operator to include relevant information about their particular submarket and the property.
  • The advantage of this distribution channel is marketing exposure. If a hotel is incapable of filling certain days using other channels, even higher-cost OTAs would be considered a benefit.
  • GDS provide pricing, availability, and reservation functionality to a world-wide market of consortia, who can book airline, car, hotel, and other travel arrangements for their customers.
  • It is important for hotels to ease the booking process for travel agents by including the right type of information and rates in the GDS, and by keeping hotel information current, including all attractions and points of interest that attract guests.
  • The GDS distribution channel remains an important part of the industry, and it can have a significant impact on the amount of commercial demand captured.
  • Data mining will help managers understand how many room nights are being booked and the typical season and day of the booking, which will in turn help them recognize how to maximize profit from these accounts and avoid displacing higher-rated demand.
  • GDS channel advertising opportunities are also available to increase the exposure of the hotel on the GDS
  • dyaniroberts on 26 Jan 20
     
    Hotels rely on the information that is accessed through different intermediary systems that give each property information on their customers, as well as insight on their comp set. OTAs play a key role in assisting properties generate revenue, they have different processes in place such as pay per clicks or commissions involved when bookings are made through their websites. Marketing plays a key role in both OTAs and a properties direct website. Websites must be user friendly, easily accessible and have the ability to function on a mobile device. Majority of bookings are made online and and increasing amount are being made through a mobile device. Ensuring that each of these platforms creates a welcoming environment for each potential guest maximizes the chances of them booking.
  • yuqiongliang on 02 Feb 20
     
    An effective marketing strategy starts with knowing your customers and your goals. it is important to understand how to attract online shoppers, increase conversion rates, and have data mining tools to understand the customer's preferences and booking patterns to be able to develop a long-lasting relationship.OTAs and GDS remain an essential part of the industry, as they provide marketing exposure to a wider range of market segments.
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Jury sides with US Airways against Sabre in GDS antitrust trial of the century - Tnooz - 0 views

www.tnooz.com/...airlines-gds-antitrust-lawsuit gds sabre airways trial jury laws technology travel agencies fees competition
shared by rderonville on 26 May 17 - No Cached
  • The jury has returned its verdict in US Airways’s $134 million antitrust lawsuit against travel technology giant Sabre.
  • The airline’s lawyers successfully argued that Sabre had threatened it, saying that it had to accept a contract on Sabre’s terms or else be cut off from a network of thousands of travel agents worldwide who depend on the inventory that the tech giant provides via desktop software.
  • During contract negotiations, Sabre never offered a deal for less than full-content, the airline said. Full-content contracts typically require an airline to provide the same fares it offers via any other channel, such as its own website, to Sabre, too.
  • ...2 more annotations...
  • full-content contracts are widespread between major airlines and the three major global distribution systems (Sabre, Amadeus, and Travelport), who act as middlemen for plane ticket sales worldwide.
  • Sabre argued that its fees are justified relative to the cost an airline would incur to distribute its fares comparably by other methods. It said consumers benefited by agents having a full array of options for price comparison.
  • rderonville on 26 May 17
     
    The role of GDSs in the travel industry has a major impact on revenue, competition, and reservations. In this article, Sabre, one of the largest known GDSs was sued by US Airways for failing to provide a fair contract to the airline. The lawyers from US Airways claimed that Sabre threatened to "cut off the airlines from a network of thousands of travel agents worldwide who depend on inventory that the tech giant provides via desktop software". The jury concluded that Sabre indeed violated antitrust law. Sabre, apparently, charged US Airways increased fees though their cost per transaction decreased because of the advances in technology. According to the article, Sabre argued that the fees were justified relative to the cost that an airline would incur to distribute its fares by other methods. This helped the agents have access to a plethora of information regarding price comparison. In my opinion, this is just a messy situation. However, it goes to show how important and how much of an impact that GDSs have on airline companies. They determine what consumers or agents readily see on the site. They determine how much of a presence a company has. The GDSs provide company information to a worldwide network that markets to consumers. Having a GDS system hold back or increase fees has proved to be detrimental. Ethical issues have come into play. The fact cannot be ignored that the technology being used by Sabre is helping lower cost for transactions. This decrease in cost should have resulted in a decrease in fees for the airlines. Nevertheless, the key to this article is that GDSs have the power (though Sabre did illegally) to determine which avenue a company goes through in regards to apparent competition and markets. The advancement of GDSs is resulting in lower cost transactions and giving agents and consumers "more bang for their buck". So it is important that the relationship between GDSs and airline companies remain ethical in all ways, especially dealing with
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HNN - Hoteliers take measured approach to Hotspot 2.0 upgrade - 2 views

www.hotelnewsnow.com/...approach-to-Hotspot-20-upgrade WiFi Hotspot 2.0 Hardware internet connection in hotels
shared by irinatroitskaya on 01 Sep 17 - No Cached
  • It’s likely the entire hotel industry will upgrade to the new Wi-Fi standard with seamless transfers from mobile networks and better encryption, but the cost of installation and guests’ lack of awareness of Hotspot 2.0 is tempering the pace of adoption.
  • The hardware on-site can’t accept that process right now
  • Moving to the new Wi-Fi standard will be a challenge for properties,
  • ...2 more annotations...
  • and it costs about $125 to $150 a room to update properties to the new ratio, averaging about $40,000 to $65,000 per hotel.
  • Connectivity has become a greater deciding factor for guests
  • irinatroitskaya on 01 Sep 17
     
    This article tells about the perspectives of Hotspot 2.0, the new standard for public WiFi, in the hotel industry. The WiFi Alliance has been working on designing this new standard which is supposed to be much friendlier to the users while making Wi-Fi usage more akin to cellular. It allows automatic WiFi network detection and eliminates the public Wi-Fi log-ins, providing automatic access to secure Wi-Fi networks using a Passpoint profile stored on a device. For hotel guests, this means they would be able to go from using their mobile devices on their personal mobile networks to the hotel's Wi-Fi without having to re-enter their authentication credentials every time. This feature, in my point of view, would be very useful, especially for the business travelers who value every second of their time. Another major benefit of Hotspot 2.0 is improved security by means of enterprise-grade WPA2 encryption, which makes it safer than open public networks. This also will be appreciated by the travelers who often use hotel's WiFi networks for booking different travel services and insert security sensitive data. However, the cost of implementation of this new standard in the hotels is rather high. Thus, hoteliers do not wish to force its realization until they are sure that there is demand from the customers. The polls show that the guests are still unaware of the benefits of Hotspot 2.0 and don't consider it as a key point while choosing a hotel. Yet some hotels try to be before the competition and become early adopters of this technology. They believe that quality of internet connection, as well as additional options, will be a differentiating point for hotels in the future. However, in my opinion, it would be wise to conduct appropriate research and wait until this technology will be close to becoming the industry standard before making significant investments. There is always a chance that the trend will go another way.
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Top Eight Network Technologies to Invest in for "Hotels of the Future", by Daryl Stokes - 1 views

hotelexecutive.com/...st-in-for-hotels-of-the-future hotel network technologies hotels future
shared by gmuno014 on 27 Oct 12 - Cached
  • Poll hotel guests on which amenity is most important to them and chances are they’ll vote for connectivity. But it’s more than just raw Internet access they expect these days. In this new always-connected age, guests want easy and persistent access to all things digital that can enhance their experience, both within and outside the premises. It’s a big reason why hoteliers are now spending as much time and resources on network technology and applications as they are on the quality of their linens and food service. Hotel customers expect the same online convenience and customization they have in their homes. And with seemingly every traveler equipped with laptops, iPads, and smart phones, they also expect their hotel to be place of ubiquitous connectivity. Indeed, according to Scot Campbell, chief information officer for MGM Mirage, the core of a hotel’s ‘cool' factor is technology. Campbell says that "we are building rooms where everything is on a network.”(1) Installing new technologies will give hotels a competitive edge with travelers for whom digital devices have become just another normal bodily appendage of sorts.
  • Poll hotel guests on which amenity is most important to them and chances are they’ll vote for connectivity. But it’s more than just raw Internet access they expect these days. In this new always-connected age, guests want easy and persistent access to all things digital that can enhance their experience, both within and outside the premises. It’s a big reason why hoteliers are now spending as much time and resources on network technology and applications as they are on the quality of their linens and food service. Hotel customers expect the same online convenience and customization they have in their homes. And with seemingly every traveler equipped with laptops, iPads, and smart phones, they also expect their hotel to be place of ubiquitous connectivity. Indeed, according to Scot Campbell, chief information officer for MGM Mirage, the core of a hotel’s ‘cool' factor is technology. Campbell says that "we are building rooms where everything is on a network.”(1) Installing new technologies will give hotels a competitive edge with travelers for whom digital devices have become just another normal bodily appendage of sorts.
  • t's a big reason why hoteliers are now spending as much time and resources on network technology and applications as they are on the quality of their linens and food service.
  • ...24 more annotations...
  • Indeed, according to Scot Campbell, chief information officer for MGM Mirage, the core of a hotel's 'cool' factor is technology. Campbell says that "we are building rooms where everything is on a network."
  • While there are many tantalizing new applications hotels can invest in to take advantage of ubiquitous connectivity, we see the following eight technologies delivering the best ROI and competitive advantage.
  • 1. Digital check-in
  • Guests will be able to check-in from a kiosk or a touch-screen display in the lobby, just as passengers do in an airport concourse.
  • 2. Secure, reliable and scalable Wi-Fi connections throughout
  • The push now is to make Wi-Fi easier, more reliable, and secure―all the while being compliant with Payment Card Industry (PCI) and other Federal and state law enforcement requirements (e.g. the Communications Assistance to Law Enforcement Act). Secure and flawlessly managed connectivity throughout the premises will be mandatory.
  • 3. The smartphone operated hotel
  • Room numbers and entry codes will be sent directly to cellphones for easy, keyless entry. Not only is this a solution to guests losing their keys, it also prevents serious security risks that come with magnetic key strips that store personal information, such as social security and credit card numbers.
  • For example, Marriott Hotels booked $1 million in revenues in the first 100 days after the launch of its mobile website in 2009. Mobile bookings were particularly important in supporting last minute bookings and moving expiring inventory, as about one-third of the mobile bookings were for same-night stays.
  • 4. The television as in-room control center
  • The in-room display will even allow customers to set preferences for lighting and temperature.
  • 5. Guest sensors
  • Energy efficiency is important―both to the environmentally conscious consumer, as well as the economically conscious hotel manager.
  • Not coincidentally, the Aria has received the highest certification from Leadership in Energy and Environmental Design (LEED), and 5 Green Keys from the Green-Key Eco Rating Program.
  • 6. Restaurant display ordering
  • Using touch screens in restaurants increases the efficiency of staff, and being able to use dynamic graphics and displays enables the chef to promote specials and upsell on orders
  • 7. Digital employee communications
  • Hotels will increasingly use digital learning to keep employees informed about everything from shift responsibilities, to updates on occupancy rates, to the next wave of convention attendees and security needs.
  • hese 20-minute audio and video modules can be viewed in the hotel or on mobile devices, and be
  • cause they are video-based, they are inexpensive to update and translate into languages other than English. High employee turnover rates are part of the hospitality industry, so having an efficient, consistent training solution is critical
  • 8. Multiple data streams, running through multiple networks that can be both secure and shared
  • Each of these data streams will need to be highly available―that is, a hotel cannot afford to have the system 'go down'. Network performance will have to be optimal as travelers will expect transactions to happen in real-time. And most importantly, all this data will need to be secure. PCI compliance requires a high level of security for each transaction. Information needs to be able to flow securely and efficiently with built-in redundancy.
  • According to iProspect, a search engine marketing firm, two thirds of consumers begin their shopping experience―including hotel shopping experience―online
  • A key part of competing in the new marketplace is having the technical capability to capture every consumer touch-point opportunity on the hotel grounds―from the time they step into the lobby, to the time they leave for the next destination.
  • Sherine Mattison on 27 Oct 12
     
    Hotel guests are now more interested in connectivity than they used to. With this technology age guests would like to have access "to all things digital that can enhance their experience." Hotels now are spending more time and resources on network technology as they do for other services. For hotels to gain competitive advantage they need to build rooms where everything is on a network.
  • ...1 more comment...
  • gmuno014 on 19 Jun 17
     
    This article highlights top technological improvements in a hotel that have proven to be successful, and in return have reflected a positive ROI. The article discusses ideas that are new and upcoming. Some of these ideas include: Digital check-in/check-outs, secure and reliable Wi-Fi, smart phone operated hotels (use of keys), TV as in-room control center where guests can control room temperature and lighting, and restaurant display ordering.
  • gmuno014 on 19 Jun 17
     
    This brings up a topic that we discussed in one of the earlier weeks in class. Being PCI compliant is a very critical role in guest satisfaction. It makes the guest feel secure and confident that their information is safe and not being shared through other channels.
  • gmuno014 on 19 Jun 17
     
    Another topic that is mention, previously discussed in class, is how paper menus will be replaced and guests will now have access to order via touch screen devices. This does not eliminate servers, but increases efficiency of staff, and increases turnover of tables.
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Are travel agents REALLY booking less often with GDSs and going direct? - 2 views

www.tnooz.com/...vel-agents-booking-GDSs-direct travel agents booking
shared by yimengliu on 13 Sep 17 - No Cached
  • The report says agents are booking air tickets 15% less than they did in 2006, while they’re booking tickets direct from airline websites 65% more. That result combines with the trend that there are fewer than 10,000 agencies in the US today — down from 32,000 in 1998.
  • That’s one perspective, over a long period. But if you look at the latest data from another source, a different picture emerges. TravelClick, a provider of cloud-based solutions for hotels, found that GDS room nights in Q4 2013 grew by 5.3%, year-over-year, in North America. That was a larger jump than it reported for either OTAs or brand.com sites received from travel agents.
  • GDSs have long given travel agents a cut of the fees, while also often supplying back-office systems. GDSs have wanted to reduce these kickbacks in recent years, as airlines have negotiated hard on segment fees. But they haven’t been able to, as the bargaining hand of agents has been strong.
  • ...1 more annotation...
  • GDSs have responded by trying to make their tools more user friendly with “graphical user-interfaces”, but uptake has been slow. Despite complaints, some established agencies seem reluctant to learn new systems.
  • yimengliu on 13 Sep 17
     
    There has a report about the travel agents are booking less with GDSs, the customers booking air tickets 15% less than they did in 2006 and they found they are booking tickets from the company the airline website 65% more than before. According to the research, more than 32,000 travel agencies in the US in 1998, but there are less than 10,000 travel agencies in the US today. According to this report, the article trying to find the answer about if travel agents are doing significantly fewer bookings with GDSs. Online travel agencies are very popular led by Priceline.com, Expedia, and Orbitz etc. More and more people would like to book the hotel rooms, airline ticket via the OTA. The benefit of the OTA is the customers can see the price of the different hotels or airline companies on one website rather than several websites. That can help customers save the time and money because they always can show you the lowest price. OTA make the booking easier and clear. We know how popular of the Online travel agent in these years. That's why this article trying to find it out of why the percentage of direct booking more than their booking via GDSs. Travel agents attract a lot of customers that can directly influence the number of booking with GDSs. "ASTA's survey found that American agents use GDSs to book hotel rooms 29% less today than they did in 2006 but agent reservations made on hotel websites have increased 58%". But if we change a perspective, TravelClick found that GDS room grew 5.3% in the 2013 year over year. Therefore, we can found that travel agents use of the GDS for hotel booking growing very fast than direct booking via the company website.
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The Hotel Industry and SaaS. Does It Differ from Other Industries? - By Jos Schaap - 1 views

www.hotelnewsresource.com/article92964.html service software technology cloud
shared by irinatroitskaya on 11 Sep 17 - No Cached
  • Software-as-a-service has gone mainstream
  • Adoption of SaaS is growing exponentially in most every industry, with SaaS cloud hardware and infrastructure software spending projected to reach $55B in 2026.
  • Hotel systems leading the pack when it comes to migrating to the cloud and being delivered in the SaaS structure include property management systems (PMS), point of sale systems (POS), sales and marketing systems and guest service platforms (guest engagement). 
  • irinatroitskaya on 11 Sep 17
     
    This article describes the implementation of SaaS (software as a service) in the hospitality industry. It is forecasted that by 2020 the packaged software will decrease to 10 % of all new installations. Hospitality industry, a 24/7/365 fast paced business, is totally dependent on the functionality of its internal systems. On demand platforms in every category are needed in the hospitality industry to maintain continious performance. Essential property management systems (PMS), point of sales systems (POS), service and marketing systems as well as guest engagement platforms are often provided as SaaP nowadays. Cost savings, flexibility, scalability, employee productivity, and guest service are named among the benefits of SaaS. However, there are some disadvantages such as the issue of integration and interfacing. Sometimes there are more than 50 systems used to manage a single property, so the provider should be able to guarantee their complete integration. The author states, that SaaS will enable hotels gather information about the guests, their preferences and habbits not only from their own records, but also use other resources, including those from different industries. This gives the hotels an opportunity to provide excellent service to the guests. However, I suppose that using guests' profiles gathered by other institutions might be not legal in some states. Thus, hotels need to consider that while making a decision.
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Stopping Data Breaches in Hospitality | Impact Networking - 0 views

www.impactmybiz.com/...data-breaches-in-hospitality data hospitality
shared by jiayi017 on 06 Mar 21 - No Cached
  • Nearly half of all cyberattacks target SMBs, a number which is expected to increase.
  • Human error is the number one cause of data breaches from cyberattacks, with 52% of incidents directly attributable to them.
  • The majority of attacks that occur within businesses happen because somewhere along the line, someone made a mistake. Perhaps they opened an attachment they shouldn’t have or visited a risky website.
  • ...7 more annotations...
  • 93% of companies without a disaster recovery plan who suffer a major data disaster are out of business within one year.
  • SMBs simply don’t have the resources to survive breaches and are risking their entire business by not fully preparing against attacks.
  • Research suggests that 70% of consumers would stop doing business with a company if it experienced a data breach.
  • even for businesses who can survive a breach and save their data, long-term consequences can be dire.
  • Consider a true next-gen antivirus for everyone under your network to minimize the potential for attack.
  • By keeping all your data periodically backed up in secure data centers, you can rest a lot more easily knowing that should the worst happen, you can respond quickly and effectively.
  • One of the most effective ways of counteracting the dangers of cyberthreats is by training employees and establishing policies around a security strategy.
  • jiayi017 on 06 Mar 21
     
    This article describes the destructive effects of cyber attacks on enterprises, especially small and medium-sized enterprises. Because it does not have sufficient prevention and sufficient resources for disaster recovery. The most direct cause of current cyber attacks is that people open some risky websites or emails in the wrong place. For the hospitality industry, there is a large amount of customer privacy and sensitive information. Once attacked, its destructiveness is unimaginable. And to protect consumer data, most service industries just comply with local state laws, but most state laws have not made greater progress in information protection. Therefore, enterprises should protect themselves and their customers from cyber threats from the three aspects of their own network endpoints, disaster recovery and education.
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Let's Talk About Disruptive Travel Technology | TTS - 0 views

www.tts.com/...t-disruptive-travel-technology
shared by carlatj on 11 May 21 - No Cached
  • There is plenty of media buzz about start-up companies like Airbnb and Uber. These two start-ups are among a growing number of technology-driven service providers that are changing the nature of leisure and corporate travel.
  • Airbnb
  • From the travel industry perspective, Uber and Airbnb remove travellers From the regular “inventory” of hotel rooms and car rentals. From the oversight perspective, these services are being scrutinized to determine whether they violate various safety, insurance, tax, pricing, and liability laws.
  • carlatj on 11 May 21
     
    A quick look at the ways Airbnb and Uber are disrupting the structure of lodging and traveling. From the oversight perspective, these services are being scrutinized to determine whether they violate various safety, insurance, tax, pricing, and liability laws. The peer-to-peer (P2P) is already making major disruption in the industry by sharing of resources like sharing a car and/or a rented house.
18More

What Can We Do About the Growing E-waste Problem? - 3 views

blogs.ei.columbia.edu/...growing-e-waste-problem technology tech Software business
shared by garz14 on 19 May 20 - No Cached
    • tcale003
      tcale003 on 19 May 20
       
      China recently banned other countries from sending e-waste to them. E-Waste is comprised of many toxic materials such as lead, mercury, cadmium and beryllium which are very harmful to people and the environment. Many new technologies for biodegradable electronics are being looked at and there is even an EcoAtm in some U.S. states for people to recycle their small electronic devices.
  • When China banned 24 kinds of solid waste last September, countries such as the U.S., the United Kingdom, Australia, and Japan realized they had a big problem. Until last year, China accepted 70 percent of the world’s electronic waste—discarded computers, cell phones, printers, televisions, microwaves, smoke alarms, and other electronic equipment and parts.
  • After China stopped accepting this e-waste out of concern for its environment, Europe and North America began shipping more of it to Southeast Asia—but now Vietnam and Thailand, whose ports have been overwhelmed, are curbing imported e-waste as well.
  • ...13 more annotations...
  • In 2016, the world’s population discarded 49 million tons of e-waste
  • It’s estimated that by 2021, that number will grow to more than 60 million tons.
  • Electronic devices are made of a complex mix of materials that include gold, silver, copper, platinum, palladium, lithium, cobalt and other valuable elements.
  • But electronic devices also comprise toxic heavy metals like lead, mercury, cadmium and beryllium, polluting PVC plastic, and hazardous chemicals, such as brominated flame retardants, which can harm human health and the environment.
  • A recent study in China found that mining copper, gold and aluminum from ore costs 13 times more than recovering the metals through the urban mining of e-waste. The state of e-waste recycling Recycling e-waste is practiced both formally and informally.
  • onmental hazards, however, many people in developing countries earn a living by dismantling, refurbishing, repairing and reselling used electronic devices.
  • As a result, many companies and countries illegally export their e-waste to developing countries where recycling is cheap
  • Research has found that inhaling toxic chemicals and direct contact with hazardous e-waste materials (even in some formal e-waste recycling settings) result in increases in spontaneous abortions, stillbirths, premature births, reduced birth weights, mutations, congenital malformations, abnormal thyroid function, increased lead levels in blood, decreased lung function, and neurobehavioral disturbances. Moreover, e-waste toxins contaminate the air, soil and groundwater. In the face of these health and envir
  • n the face of these health and en
  • mally.
  • In addition to its health hazards, informal recycling can pose security risks, because while formal recyclers in the U.S. usually require wiping devices clean of data, informal recycling does not.
  • Criminals search e-waste for credit card numbers and other financial information.
  • In order to reduce e-waste, manufacturers need to design electronics that are safer, and more durable, repairable and recyclable. Most importantly, this means using less toxic materials.
  • anonymous on 10 Jun 20
     
    This article introduces what is e-waste and the main reason for the surge in e-waste. It also introduced the current recycling status of e-waste and the harm caused by the informal recycling of e-waste, such as heavy metal poisoning and financial information leakage. In addition, measures to address the proliferation of e-waste were also discussed.
  • garz14 on 12 Apr 21
     
    It has become necessary for more proper and formal recycling of e-waste as it is economical and environmentally beneficial for companies. China decided to accept less e-waste from other counties and as a result there is more e waste going to other countries in south east Asia damaging their environments.
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