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This article defines hotel maintenance management and why it is important to it in place to maintain the physical hotel facility in order to achieve desired outcomes. Hotel maintenance management certifications and training that can help you put together an effective team for your properties preventive maintenance.

To summarize this article discusses a great management goals to help effective hotel maintenance plan. EAM CMMS is a system that will most likely help hotels maintain operational costs as well as manage the lifecycle of assets. Having this system doesn't automatically help accomplish these goals. It is important to know how to properly use the system in order for it to be efficient. Maintenance planning for a hotel is more than just creating a schedule and hoping the staff may get to it as quickly as possible. Costs for maintenance can increase if things are not properly handled and maintained. Thus, it is important to attain hotel maintenance management goals. Some of these goals are as follows: * Meeting capital budget expectations * Establish standard operating procedures. * Eliminate overtime * Reduce energy consumption by 15%. * Reduce customer complaints (maintenance related) by 30%

the article highlights how companies can benefit from sustainable design and gives tips on preventive maintenance

HippoFM is a facility maintenance software program that provides preventative maintenance schedules, work orders, CAD graphics, capital planning features, and handheld mobile devices to help ensure hotels provide timely service to guests and provide tools to make the maintenance department more effective. The article states that this system can reduce maintenance costs, increase work-order closing speed and use handheld devices to access the system where ever you go. For any large hotel or restaurant chain I believe that a maintenance management software system is important. The company I worked for ran many restaurants in several hotels and when we implemented this type of system it made tracking and fixing equipment a breeze and managers became less disgusted with the maintenance department.

This is a great program for a hotel to have. It seems great that there are hand held devices for the maintenance people to have while they are walking around the property. I also like that it sets up a maintenance schedule for you so you do not have to worry about it yourself.

In this article, the author has introduced how a hotel maintenance management software does good to a business in the hospitality industry. The physical plant software enables hotels to be more efficient to manage bookings, monitor utilities and sort finances, which helps ensure daily operations run smoothly. There are several benefits of the physical plant software mentioned in the article. Firstly, the software allows hotels to implement a scheduled maintenance plan. By regular maintenance, hotels can spot problems and fix the issues. In addition, the software enables hotels to track the amount of energy and water, which will help save money and decrease the costs. Moreover, the software allows hotels to track the levels of all of the supplies and allow the suppliers to have access to the amount of inventory the hotels have on hand. Next point, such software has the ability track and prioritize work orders. Not mention the software allows hotels to track all employees' information, which makes it easy to manage multiple employees. Lastly, the physical plant software helps hotels plan an annual budget by tracking all of the hotel's expenses.

This article discusses the importance of the Computerized Maintenance Management Systems for the hotels. In the hospitality industry, the emphasis is made on the customer satisfaction. Thus, every issue including proper, thorough and timely maintenance is extremely important in making a guest happy. The maintenance manager may experience a large workload. The CMMS is intended to help in organizing the work and keeping it done fast and efficiently. Here are some functions of the CMMS. The assets are easily tracked with the detailed reports of the layouts, scheduled or completed repairs, etc. The guests' requests are responded faster as they are sent directly to the person in charge of the particular situation. It also provides effective scheduling procedures so that every request would be reacted in the best possible way. CMMS also schedules preventive maintenance for the most appropriate time. Regular preventive maintenance would save money on emergency repair. Thus, as the physical plant in the hotels becomes more complex the maintenance issues are getting more difficult to manage. The CMMS is able to assist the management in maintaining the facility in a way that will be satisfying to the customer.

According to this article, HVAC systems are responsible for more than 40 percent of total energy use. Having proper HVAC maintenance services allows for companies to save cost and prevent them from losing revenue due to damages. As stated in this article, "reactive maintenance is most costly way to maintain building HVAC systems". HVAC systems are the least noticed by organization because its not visible unlike other visible things such as lighting systems, carpet ect. Documentation is key, if facility executives want to level the playing field, they should consider investing money in HVAC maintenance that will provide the organization a rate of return that is equal or even greater than what others are promoting. There's up to 15 to 20 percent less energy used than when those systems are left to deteriorate. Therefore, regular inspection, testing, and maintenance of the damper will keep it operating properly minimizing energy use.

This article looks at hotel maintenance management from an engineering perspective, with some attention to I.T. It lays out and explains in detail requirements for successful operation and upkeep of a physical plant. For example, it discusses building maintenance, citing "roofing repair leakages, reproofing the entire building, taking care of building surfaces, pitting, & erosion of exterior surfaces," etc.

This article was very interesting because it shows how the maintenance of the hospitality facilities can really impact a business. We learned in this article that insufficient maintenance can render a lower profit for an investor or the owner regardless whether they want to sell the hotel or not later. We learned that proper upkeep reduces the expense of improvement projects. What can help run a sustained well-run hospitality operation is a preventative program. The only thing that can help you control your maintenance budget is a preventative maintenance program that can help you calculate when to replace carpeting, air conditioner, etc. Meeting up with the hotel supervisors repeatedly allows facility managers to really have a good evaluation on maintenance issues.

Its from the company Lowe's perspective of the maintenance of hospitality facilities

Great article! A preventive maintenance plan or program is definitely a must in order to reduce costs in the long run. It is important that the staff be trained to properly implement the plan and make sure that things are being done properly.

This article introduces the benefits of the facility management software in hospitality industry. Physical plant software keeps tracking and scheduling the maintenance so work will be more efficient and productive. Three advantages of the software described in this article. First, the software performs tracking maintenance and repair work. Thus, it makes easier to identify the need for the maintenance, repair or replacement, and it prevents facilities from breaking down through regular check-up. Second, workflow will be more efficient. Most maintenance jobs are already scheduled through the software, so it allows work tasks to be streamlined. Lastly, information will be stored in the software so anyone can have access to the data, and it makes a report for everyone to share.

This is an interesting article about SynergyMMS software which is basically a software aimed at enhancing asset management and preventive management. This software is designed with the hospitality and tourism management in mind since it allows seamlessly communication among various departments of the hotels to improve guests' satisfaction. This system provides real time information about the workflow and maintenance for assigned villas and tracks when the work is completed . Additionally, this system can help monitor water consumption reduce energy consumption enhancing life of equipment cycle have an impact on guest satisfaction ( lower complaints) and less tear down for the hotels.

More and more, hotels are using IoT (the Internet of Things) strategies. Just like we can use our phones to lock/unlock our house's front door, hotels can use different devices in their properties to boost a guest's satisfaction. Currently, some of the top IoT trends are: Guest-room automation, where a guest's room can change the temperature, switch on/off the lights, and do a few more personalizations around the room depending on whether or not a guest is currently in there; Predictive maintenance, where sensor data is used to prevent issues by recognizing dangerous trends and notifying maintenance before it gets worse; Mobile engagement, where guests can use their phones as room keys among other things; and Hyper-personalization, where rooms could remember a guest's room preferences (temp, lighting, tv channels, etc.) and then set up the room the same way the next time they stayed. However, the fact that all of this is internet-enabled means that there is also a significant risk of information being hacked into and stolen.

This article gives us a few tips about how to streamline the facilities management systems, to make the processes easier to track as well as reducing cost and waste. The first tip is to implement a computerized maintenance management system for the property. This CMMS would allow you to track preventetive maintenance schedules, which would alleviate excess labor on the staff. CMMS also allows the staff and even guests to submit maintenance requests electronically. Another tip is to adopt Energy Star's Portfolio Manager, which helps to track the property's performance and use of gas emissions, energy, and water. Third tip is to connect thermostats in guests room to the PMS. This would be able to not waste unnecessarily when rooms are vacant. Lastly, streamlining the property's waste management operations by producing less waste. Switching from paper copies to digital, using refillable containers, re-using leftover materials, and donating food and beverage leftovers to shelters should be adopted. Hotels these days need to be going green, and all of the above are ways in which we could start. This is a great article with helpful tips for hoteliers who are beginning.

Silver Reef Casino in Ferndale, Washington implemented a web based program called Bigfoot computerized maintenance system (CMMS) to solve the challenges such as the lack of a system for managing, tracking and analyzing repairs over time. Now, the casino has a preventive maintenance program in place so they can notice for everything from the glass washers at the bar, dishwashers in the kitchen, to the rolling press ironers because they are all in the PM scheduler. Also, the CMMS provides valuable information after repairs are made to equipment or other system. Another advantage of a CMMS system is that the managers can easily find information, such as the model and serial number of a piece of equipment, without having to sort through spreadsheets or repair manuals. Therefore, the maintenance team can quickly address customer complaints, and maintain the customer experience. Bigfoot PMs for industrial equipment prevent costly repairs and disruption of guest service. 

This is a great example of Preventive Maintenance systems for a hotel. Before implementing their their computerized maintenance management system (CMMS), it was very difficult for the Silver Reef Casino Management to know the 'history' of the products they were fixing and replacing, and whether this was something they had fixed before. The article also highlights the importance of quality management of rapid response and PM and how it directly relates to the guest relations and satisfaction. I have worked in hotels that offer very little to no PM, and from experience I know this makes everything harder and the service be more reactive than proactive. Hotels that are serious about their guest will definitely have a system to track defects and the work being done proactively. 

Use new smart technology can useful protect the physical plant.

The article discusses how facility managers can reduce operational costs by outsourcing help, promoting sustainability, and using facility management technology. When outsourcing work and emergencies of HVAC, electrical, plumbing, or waste, a hotel can reduce overhead costs and free time for on-staff technicians to keep up with their scheduled up-keep activities. Investing in green products like occupancy sensors and LED lights and policies like linen reuse, helps hotels save money by including guests in their commitment of protecting the earth while reducing costs. Computerized maintenance management systems can greatly help with streamlining the scheduling, purchasing, inventory, and order management, which helps protect the hotel's assets and image.

Author, Susan Daywitt, discusses the benefits of using computerized maintenance management systems (CMMS). Along with computer aided facility management systems (CAFM), to improve customer satisfaction and to reduce overhead costs. Daywitt also asserts CMMS and CAFM systems improve facilities managers' ability to manage inventory and work orders with greater efficiency.

This article focuses on sustainability and methods in which technology is utilized to conserve energy and waste, while also not hindering the guest experience. Hotels, similar to the Salvatore Grand Hotel, have began implementing systems such as the Verve Living System, by Zeno Controls, LLC, that provide wireless connections to the heating, ventilation, and air conditioning system, as well as the lighting in the guest room. It utilizes sensors to activate such amenities, and enables the guest to enter the room, place their key card into a slot, and it will begin to adjust to the preferred temperature and the preferred lighting levels. Once the key card is removed, such as when the guest is leaving the room, after a very short delay, it sends a signal that verifies the room is unoccupied, and turns off these energy-consuming items in the room. Many guests, when staying in hotels, do not consider turning off their lights or air conditioning when they leave the room, and simply leave everything running. They do not realize the impact this has not only on costs for the hotel itself, but also the impact that it has on energy consumption and sustainability. With the growing awareness of being "green", guests are focusing more and more on conservation, however, they may still be slacking in these areas, leaving things on, being absent minded. This system will allow guests to not have to worry about such tasks, and controls the system of turning these items off for them, adding convenience for the guest who is environmentally conscious. I have personally seen a similar system being used in a hotel room, and thought it was a great idea, and an amazing way to control costs and eliminate waste of resources. It is also very surprising to read that the Verve Living System detects low battery levels, constant occupancy, problems with room connectivity, and rooms that are not communicating with the hotel PMS or other systems. This enables the maintenance team of a hotel to fun

This article shares how the North Central Group implemented cloud-based mobile technology and boosted its overall guest satisfaction scores by 5.5% in a year. NCG, which manages 26 hotels in the Hilton and Marriot families, uses hotel SystemsPro's hotel ServicePro Computer Maintenance Management System. I feel this article is very relevant because we were introduced to cloud computing this week. Based on the statements in the article, NCG seems very satisfied with the system. They are able to stay on top of guest requests, implement preventative measures, and store all their information online, where it is accessible anytime. I think this is a good example of how cloud computing can have a positive effect on a hotel's operations, and in turn, their guests' satisfaction.

The article informs people about the hotel data issue maintenance of GDS, which was developed to transfer availability changes from hotel CRSs to the GDSs. However, the next challenge was to automate the processes for rate maintenance in the GDSs, a task much more complex than it might appear. Many hotel companies have seen increases in GDS reservations during the past years, which is a major and growing component in the hotel marketing and reservation process.