Skip to main content

Home/ Hospitality Technology/ Contents contributed and discussions participated by yimengliu

Contents contributed and discussions participated by yimengliu

yimengliu

The First 5 Benefits of an HRIS Solution - 0 views

  • It’s true that you can manage and archive HR documents and employee information in your HR software, and that’s essential for meeting compliance requirements and protecting yourself from legal ramifications.
  • How Your HRIS Adds Value to Your Company
  • Reduce Paperwork
  • ...2 more annotations...
  • Ensures Greater Compliance
  • Your customer service is only as good as your employees. Use your HRIS to implement and manage a strategic onboarding and training process that gives new hires every advantage to reach their potential.
  •  
    This article is talk about how they can use the HRIS adds value to the company. HR software tosses a life preserver to companies drowning in paperwork and the demands of an increasingly digital workplace. There have a lot of benefits of the HRIS to the company. First of all, HRIS can help deduce paperwork. Most of company spend a lot of money to manager paper. Companies spend upwards of $8 billion every single year. That is a lot of money if company have to pay it all the time. Second, ensures greater compliance. It's necessary to make sure the right paperwork. The mistake not good for company's reputation. Last, enhance customer service. HRIS can make the training process accurate.
yimengliu

Green Trends: Considerations for Leading Hospitality Companies, by Bob Chasnow - 1 views

  • With environmental compliance now a global issue, many companies possess environmental management systems, some developed around international compliance standards
  • When analyzing the ecological footprint of hotel and resort development companies, the source of the industry's largest impact on the natural environment is obvious - it's the buildings that house hotels and resorts.
  • Thinking Green Fosters Innovation and Product Differentiation
  • ...1 more annotation...
  • Operation and Management: Steps to a More Sustainable Resort
  •  
    This article is talking about how important of the Facilities Management and "Go Green" as a trend that really important in hospitality industry. There is common question of how the hotel and resorts companies best time to joining the growing green movement and what is the exactly sustainability movement? First of all, sustainability makes business sense. Currently, environmental compliance become a global issue that every business has to focus on it. That's why more and more business developed environmental management systems. Most of them around International compliance standards. These regular environmental management systems can bring a lot of benefits for the business such as environmental compliance which means can reduce the lost of the legal costs and liabilities. Second, every customer would like to stay in a Green hotel. There has a lot of benefits that customers can took from it. Therefore, the benefits is that can grab a lot of customers attention.
yimengliu

Why Social Media Marketing Is Important For Any Business - 0 views

  • Did you know that social media marketing has a 100% higher lead-to-close rate than outbound marketing? Or that 84% of B2B marketers use social media in some form? No matter what you sell and who you sell it to, using social media as a marketing tool can help you grow your brand and pad your wallet.
  • Social Media Is THE BEST Tool to Connect with (and Learn from!) Consumers & Industry Leaders
  • The Importance of Social Media Marketing for Brand Image
  • ...1 more annotation...
  • The Right Social Media Marketing Strategy Can Help You Slay the Competition
  •  
    16 Reasons Why Your Business NEEDS Social Media Marketing
  •  
    This article is described reasons that business need social media marketing. Currently, social media influence of the enterprise's finance and reputations. Most of the company would like to choose social media as of Advertising used, which can help the company save the expense and attract more customers. For every business, the most expensive cost is advertisement. The fast and easy way to introduce the business is using the advertisement. Social media may improve the marketing abilities at a lower cost than the traditional advertising. Furthermore, the importance of social media marketing is brand image.
yimengliu

What Makes a Successful Event in the Hospitality Industry? | Chron.com - 0 views

  • he event must go as planned, with the amenities the client is expecting, such as the number of tables and chairs, floral arrangements, food, drinks and entertainment.
  • Any problems must be solved quickly without noticeable impact on the guests
  • Their experience depends on the quality of the food, friendliness of the staff and the ambiance of the room.
  •  
    This article is talking about what makes a successful Event in the hospitality industry. There are have many popular event such like business meetings, celebration dinners or weddings in hospitality industry. According to the Convention Industry Council, they spend $263 billion for meetings and events in 2009. Everyone trying to make their even successful and satisfied their customer. Therefore, the article introduces the important factors can make the even successful. Firstly, client Satisfaction, client satisfaction for a small business very important because the first priority is the satisfaction of the client, the customers who booked the event and is paying for it. Customers will know if this company good or not through the event. Thus, the company have to plan it well and trying to make the customers happy. Any problem must ne solved as soon as possible without impact customers. A successful event that can help company grad a lot of customer's attention. Secondly, guest experience. Business have to provide the better experience for the customers all the time. Their experience depends on the quality of the food, staff and other facilities in the room. The success event should have a friendly server, good food and comfortable temperature. A little detail that will influence the customers feeling. As a owner of the business, we have to always focus on the detail of the event.
yimengliu

How Hotel Cybersecurity Keeps Guests and Data Secure - 1 views

  • Hotels need cybersecurity: Although they don’t have the volume of transactions that big box retail stores do, their transactions are generally larger, and their guests have more at stake than just their groceries.
  • But the personal information hotels store is only part of what’s at risk.
  • Hospitality organizations need to understand their vulnerabilities, as well as how to identify threats to their guests, property and data.
  • ...2 more annotations...
  • Hotels need to think about multiple endpoints and the remote connections they rely on to run the property’s operations.
  • Take advantage of cybersecurity professionals who can identify sources of intrusion, assess the extent of the breach and provide details of the compromised material.
  •  
    This article is talking about how the hotel cybersecurity keeps guest information data secure and why is very important. Most of the hotel has a really big database of the guest's personal information. Thus, it's easy to have security problems happen in the hotel. Hospitality organizations have to understand their vulnerabilities and always have to make a plan about how to protect hotel guest's data. This article also introduced 4 key areas cybersecurity teams need to focus on. First of all, instill security as a Cultural Norm. When the customer chooses the hotel to stay, which means they trust this hotel, they feel the environment is safe and they trust the digital assets as well. They will connect the Wi-Fi with their personal laptop or smartphone. Therefore, hotelier have to train their employee about provide the safety environment for their guests is necessary and everyone have to focus on it. Secondly, Think Beyond the Credit Card. Every billing system need to be protect customers personal and financial information, the hotel need to think about the multiple endpoints. Third, Be Smart About Responses. When the cybercrimes happen, they need to be reported responsibly and they have to know this thing at the first moment. Hotel have to keep training their security teams and be aware of some bad things happen. The last one, Don't sleep on Insider Threats. There is one thing that hotel have to focus on that the employee may steal data to sell it to other company.
yimengliu

Technology key to hotel success, yet few hoteliers investing in advancements - 0 views

  • Separate research by two companies – Samsung Electronics UK and hospitality IT Support company Cardonet – out this week, has revealed that just a quarter of hotels have money to invest in technology despite 82 per cent of hoteliers agreeing that spending out on the latest technology could boost customer loyalty and increase revenue. 
  • “The speed at which technology is progressing can be frightening, but when all is said and done, businesses simply want to use systems that work.
  • it is a higher expectation from guests for services such as free and fast Wi-Fi and remote check-in systems which is driving the need for investment, but many are still failing to do so. 
  •  
    This article is talking about more and more hoteliers would like to invest technology to their property in order to attract more customers. According to a research of Samsung Electronics UK and hospitality, IT Support company Cardonet 82% hotelier said they agreeing that invest technology can keep their royalty customers and increase revenue. For every hotelier, the goal is to boost occupancy levels which means hotel can increase their revenue. Most of the hoteliers believe technology can help them to achieve this goal. Being closer to the IT resellers and suppliers and always focus on how to invest the new service that will gain more customers and increase hotel's revenue. For most of the hotel, there still have a challenge for them to investment new technology such as customer not accept the emerging technologies and dear of changing the new technologies. Some customer may won't use Wi-Fi or the old school people they won't like to use the smartphone as a room's key. On the other hand, it's not easy to invest the new technology for a hotel, the old system may not accept the new tech or the system won't allow the old data and the new tech stay together.
yimengliu

How has Technology Changed the Accounting Industry? - Top Accounting Degrees - 0 views

  • With word processing tools and specialized accounting software, it is fair to say that technologies have dramatically improved accuracy in the field and reduced the margin of error.
  • statistical analysis and forecast modeling much more efficiently without spending years completing core training.
  • Accountants Need IT Skills in Addition to Other Business Skills
  •  
    This article is talk about how the internet provide the best accounting programs for the industry, how the electronic accounting help the business reduce the error. Firstly, since the technology become more popular and a lot of people would like use technology to operate their business. The new software accesses the industry that make the accounting profession changed. Technology made accountant's job easier and faster. Second, accountants have tools that can reduce the error. Since the special accounting software become popular, we can see the technologies have dramatically improved the people job's accurate and reduce the error. Most company will invest the special software program that provide simplifies data entry for accounting department. Besides, it can lead the company have a better accounting reports. This especially can benefit business because the little error that can influence the whole company finance results. Therefore, if the company want use the special software program they have to training the employees and hire a professional I.T is very necessary. The data from the software program too much better than the regular data. Statistical analysis and forecast modeling more efficiently than traditional data on the paper.
yimengliu

What Is a Point of Sale System? A Guide to POS Features - 0 views

  • Ask any retailer, “What is a point of sale system?” and they’ll tell you—it’s the central component of their business; the hub where everything merges.
  • “A point of sale system is a combination of software and hardware that allows merchants to take transactions and simplify key day-to-day business operations.”
  • Software and Hardware Components of POS Systems As we look at the components of POS systems, it’s first important to understand the software options available and what each requires.
  •  
    This article introduces what is a Point of Sale System(POS) and the benefits, must -have capabilities of POS system. Also, the article explains the hardware and software components of POS system. A retailer said the POS it's the central component of the business and the system and combined everything together. POS combination of software and hardware that allows the merchant's transactions day by day for the business operations. Thus, POS system becomes very popular and very helpful for the business. There have the key capabilities and the benefits for selecting a new POS system. For software components, on-premise and cloud-based are two common software adjust methods. First of all, on-premise is a traditional software model, the business can purchase it and installed it on the computer system or servers. You have to pay for the updating and maintaining fee for that software, which means the business has to hire an IT to monitor it. Second, cloud-based, cloud0-based is a good example of the Software as a Service (SaaS) POS solutions. The business has to access the system via the internet. The benefit of cloud-based is when your internet goes down, most systems can save the information for you and you always can go back to check it again when your internet coming back. Besides, the hardware components for the POS are registered screen which is can monitor that displays the product database, the barcode scanner is a automates the checkout process. Credit card reader that can secure the systems. The cash drawer, you need a secure place to store cash for transactions.
yimengliu

Researching Hotel Property Management Systems? Consider These Recommendations | By Jeff... - 0 views

  • Fast forward to today and there is no shortage of next-generation PMS solution providers promising to empower hoteliers with the ability to drive ever-increasing levels of efficiency and effectiveness.
  • Focus on building the guest database.
  • Focus on technology integration.
  • ...3 more annotations...
  • Focus on revenue management.
  • For a large hotel, the data set may include dozens of customer segments, a dozen or more room types, several years of historical booking and reservations data, and upwards of a dozen length-of-stay types.
  • Ensure that all necessary modules are available.
  •  
    This article is give hoteliers some recommendation of how to use property management system effectively and efficiency in the future. Until today there is no PMS (property management system) solution providers can promise the hoteliers use the PMS that can drive ever-increasing levels of efficiency and effectiveness. Therefore, the hoteliers have to focus on the right direction of the potential buyers. First of all, hoteliers have to focus on building the guest database. We can provide the survey for the customers and reward programs. Hoteliers can easy capture the data from the customer's survey. It's necessary to understand customer's behavior and enhance gusts profiles. By check the comments from customers that hoteliers can further maximize the value of guest relationships. In the end, the business can reach their full potential. Second, focus on technology integration. Technology very important for now, every business use the software for their daily works. Hoteliers have to take advantage of technology and make it easier to bring the third party software add on modules into a PMS. This way can help business minimum hassle and expense. Third, focus on revenue management. Next generation is a key to improve the business revenue management activities by capturing and storing customer's data. Revenue manager have to maintain a large data set. For a big hotel, the data set may include dozens of customers segments, more room type, several years of historical booking and reservation data etc. Next, ensure that all necessary module is available. The next generation PMS should provide more options for manage their hotel or resort facilities. For example, spa management solution, the manager can provide an optional module that customers can make appointment which is easy to manager their business by those new optional modules on PMS.
yimengliu

5 Ways Your Tech Will Go Green in 2015 - 0 views

  • But there are also many lesser-known tech devices out there designed to reverse the negative effects of human activity on the environment.
  • The newest wave of green technologies is aimed at the average, environmentally conscious person, and features products and services that will give consumers greater control over the carbon footprints of these tech devices.
  • Maximizing the energy efficiency of your home with smart technologies  is a worthwhile endeavor, but even with data about your energy use in hand, becoming more efficient might be easier said than done,
  • ...1 more annotation...
  • BuildingOS provides a central hub where the data from all of a building's systems (e.g. water, electric, gas, solar power) can be processed and understood. If the experts are correct, you'll likely see many similar applications emerge for homeowners in the new year.
  •  
    This article talks about the 5 ways can make the technologies will go green in 2015. We all know solar panels, electric cars, high-efficiency washing machines. Those technologies can negative effects the human activity on the earth but there are so much lesser known tech devices out there designed to help human to save the energy of the earth. Firstly, smart homes, it's hard to see the smart homes, being green is not that hart just makes your electric things to connect the internet. For example, connect your refrigerator to your smartphone, this way can allow the people adjust the temperatures all the time instead of walk to the refrigerator. Thus, being green only need to move your finger. It can help people to track that how much energy they use in their home, office or school. Therefore, they can reduce their bills in order to save the energy in the world. The article mentioned the most popular one is smart thermostats. Smart thermostats can "remember" the temperatures you prefer and can sense when you are not in the home. Thus, they can turn off the AC which's can save an of electric because that connect to the Wi-Fi and you can control it use tablet or smartphones. Second, the most important thing is smarter homeowners. The smart owner will maximize the energy efficiency of your home with smart technologies, using the website such as BuildingOS. This app gives the users the tools they need to analyze the efficiency of the office. The data that they provide all of from the central hub building's systems include water, electric, gas and so on.
yimengliu

Are travel agents REALLY booking less often with GDSs and going direct? - 2 views

  • The report says agents are booking air tickets 15% less than they did in 2006, while they’re booking tickets direct from airline websites 65% more. That result combines with the trend that there are fewer than 10,000 agencies in the US today — down from 32,000 in 1998.
  • That’s one perspective, over a long period. But if you look at the latest data from another source, a different picture emerges. TravelClick, a provider of cloud-based solutions for hotels, found that GDS room nights in Q4 2013 grew by 5.3%, year-over-year, in North America. That was a larger jump than it reported for either OTAs or brand.com sites received from travel agents.
  • GDSs have long given travel agents a cut of the fees, while also often supplying back-office systems. GDSs have wanted to reduce these kickbacks in recent years, as airlines have negotiated hard on segment fees. But they haven’t been able to, as the bargaining hand of agents has been strong.
  • ...1 more annotation...
  • GDSs have responded by trying to make their tools more user friendly with “graphical user-interfaces”, but uptake has been slow. Despite complaints, some established agencies seem reluctant to learn new systems.
  •  
    There has a report about the travel agents are booking less with GDSs, the customers booking air tickets 15% less than they did in 2006 and they found they are booking tickets from the company the airline website 65% more than before. According to the research, more than 32,000 travel agencies in the US in 1998, but there are less than 10,000 travel agencies in the US today. According to this report, the article trying to find the answer about if travel agents are doing significantly fewer bookings with GDSs. Online travel agencies are very popular led by Priceline.com, Expedia, and Orbitz etc. More and more people would like to book the hotel rooms, airline ticket via the OTA. The benefit of the OTA is the customers can see the price of the different hotels or airline companies on one website rather than several websites. That can help customers save the time and money because they always can show you the lowest price. OTA make the booking easier and clear. We know how popular of the Online travel agent in these years. That's why this article trying to find it out of why the percentage of direct booking more than their booking via GDSs. Travel agents attract a lot of customers that can directly influence the number of booking with GDSs. "ASTA's survey found that American agents use GDSs to book hotel rooms 29% less today than they did in 2006 but agent reservations made on hotel websites have increased 58%". But if we change a perspective, TravelClick found that GDS room grew 5.3% in the 2013 year over year. Therefore, we can found that travel agents use of the GDS for hotel booking growing very fast than direct booking via the company website.
yimengliu

Hotel Wi-Fi: The Biggest Challenges and Recommended Solutions, by Jeremy Rock - 1 views

  • Wireless has also created new ways for hotels to connect with their guests to generate loyalty
  • What is an illegal download? It is receipt (download) of copyright content without paying the prescribed fee, or receiving any other media that is deemed unlawful. It can occur in a variety of ways, exchange of flash drives, peer-to-peer (P2P) networking, or World Wide Web-based media.
  • Security and the potential compromising of personnel guest data is becoming a key concern amongst season travelers. Hotel networks tend to provide the illusion that guests are accessing the internet through a fairly secure environment. However in many cases hotels are acting simply as a HOTSPOT and are no more secure than the shared connection at your local coffee shop. Often hotels act simply as an ISP and offer no more security when controlling and monitoring the traffic on the network. The following are some items to consider when addressing Wi-Fi security concerns:
  •  
    This article is talking about wireless internet becomes more and more important in the hotel industry. They provide some of the key considerations for the hoteliers that help the hotel to ensure they can meet the demands of their customers. There's a big demand for wireless access to hotels. Every customer would like to choose a hotel with a Wi-Fi service. Wireless become very necessary in the hospitality industry. The best wireless service that can help the hotel create the loyalty customers. Wi-Fi has become a standard amenity, therefore, the hotel has to find affordable and non-disruptive solutions to meet customers wants and needs. Currently, customers would like to use the smart phone and their computer to watch videos rather than watch TV. They are not just sending email and web surfing anymore. There have a strong needs of the best internet from the hotels. The articles showed us couple challenge of wireless in the hotel. First of all, weak cellular signal strength. In many hotels, for guests, it's not always can find the signal of their cell phone, especially in urban area. The customers can't have a good voice communication with others. Maybe because the location of that room in the corner and there have something will disturb the signals or building construction that will interrupt the signal as well. The solution of the cellular signal strength is "Make provision for both voice and data signals to be amplified." To installing that equipment that always needs the hotel to run a new cable in order to provide the good signals for the guest used. The second challenge for the hotels is "Cellular Network Capacity Issue". Since cellular companies continue selling the device for many years without expanding their network to meet their demand. For example, AT&T is the first company that realized this issues when there are sell iPhone and another cellular. Thus, it's very important that each device support connection to the internet by use Wi-Fi withou
yimengliu

Ways to Drive Direct Bookings For The Modern Traveler. - Tuesday, 29th August 2017 at 4... - 2 views

  • It’s important to have a revenue strategy in place to ensure that your total CPA (cost per acquisition) remains as low as possible for all bookings. When it comes down to it, direct bookings are often the key to growing your revenue.
  • When your customers move online, you need to be there too. Hotels will always be brick-and-mortar establishments (at least until virtual reality gets much further along!), but they still need a strong, active online presence.
  • The internet is key to growth, and a direct booking strategy is the most cost efficient way to grow online.
  • ...5 more annotations...
  • Beyond the technical details, here are two tried-and-tested SEO strategies you can use for your hotel: Focus on link quality, not quantity
  • Look at your social channels.
  • Video marketing is key when it comes to mobile.
  • Social media creates a dialogue with your potential guests. Contests are popular among millennials, and vivid imagery in your posts will grab attention.
  • If guests are turning to the internet for all their travel needs – and many are – it’s time to use the internet to attract their interest and get your hotel more direct revenue.
  •  
    This article discusses the strategy of drive direct booking for attracting the millennial travelers. There have 5 key insights into the millennial market and the ways to gain the revenue for the hotels. The hotel has to learn how to drive direct bookings through technologies. Market trends are changing fast, especially in hospitality industry. Thus, the hotel owners need to focus on finding the strategy that can help themselves to gain the income. The big benefit of direct booking is hotels can pay less to maintain our own brand website than pay OTAs and other third parties. First of all, the internet is the key that can help the hotel growth the demand. According to the U.S. Census Bureau, Millennials have overtaken Baby Boomers as the America's largest generation. Hotel owners have to know that 90% of millennials go online every day. Thus, we have to move our attention to online as well. Second, hotels can take advantage of search engines. Almost everyone would like to use the search engines every singer day. For example, "Just Google it" has become a common refrain for the younger people. No matter search hotels, restaurant or airplane tickets. That is the best way they must be used. Just like the article mentioned "hotels should focus on quality, not quantity" of their website. Third, mobile phone or smart phone, the best hotel for the Millennials, that must be the hotel can provide the best technology in order to help them to save times. For example, my favorite hotel in Las Vegas is Aria. They provide the smartphone check out and check in service. Customers would like to choose the online service in order to avoid the line. Last, video marketing and social media. I believe the video can attract customers rather than the pictures. The article mentions that "2016 is going to be the major year for video on mobile". For customers, social media is the best way to let them know the hotels better. They will read the feedback from other travelers.
1 - 13 of 13
Showing 20 items per page