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Contents contributed and discussions participated by ruchit0622

ruchit0622

8 Functions Your Property Management System Needs - 2 views

  • Housekeeping functionality will help keep properties of all sizes running smoothly. Your property management system should automate administrative tasks and create more efficient systems. A housekeeping report falls into this category.
  • Sales and Cancellations You also want to look for sales and cancellations functionality. These tools allow you to see today’s sales and cancellations so you can make the appropriate changes.
  • Calendar A calendar is a great way to visualize reservations and give yourself clarity. With an easy-to-read calendar, you are able to see availability and unlock new possibilities
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  • Reporting Reports are an essential part to any property. We wrote three articles about reports you should run every night; one about revenue management, and another on learning revenue management secrets from big chain hotels. Needless to say, we believe reports and knowledge are the best way to take your property to the next level. Your property management system should have built-in reporting functionalities
  • Best Available Rates (BAR) BAR functionality allows you to control your rate plans. With BAR, you can manage promotions, employee rates, and respond to market conditions.
  • Payment Processor A payment processor built in to your PMS will help you streamline accounting and keep more accurate reports. If a PMS does not have a payment processor
  • Dashboard When you log in and open your property management system, a friendly, helpful dashboard should greet you. An easy-to-read and understandable dashboard provides an instant snapshot. With the right information, you’ll be able to complete tasks faster and easier. Your property management system should offer you a swift homepage that updates in real time.
  • Direct Booking Engine Choose a property management system with a commission-free booking engine. Direct bookings are among the most valuable sources of revenue for most properties.
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    The articles discusses about the eight major function of PMS. The PMS has become on of the key factors for the operations in hotels. The system literally connects all the departments of the hotel under one umbrella. It is easier faster and useful for any hotel organization. The PMS should include these 8 parts: Dashboard: The dashboard should be simple and easily understood by the employees, this will make the check in and check out process quick, even in restaurants the staff would be able to handle orders from the guest quickly. Sales and Cancellation: This will provide a better daily picture about functioning of the hotel rooms. Calendar: This function will help in tracking the booking, noting down occupancy for a particular day. Housekeeping: The housekeeping department would be able to have a proper track of rooms, dirty, clean, dirty vacant and occupied. The housekeeping staff would not have ton call at the front desk all the time to check status of a particular room. Best available rate: The system will give a broader image of rates which needs to be set for the future months, comparing the sales from previous years. Direct booking engine: This what all the hotels wants, to save commission which needs to be provided to the third parties.
ruchit0622

How IT Can Go Green | Top Stories | | Hospitality Magazine (HT) - 1 views

  • The focus on sustainability or "going green" is quickly becoming a major trend. But let’s face it, being environmentally conscious is the right thing to do, and it should be a business imperative for everyone. After all, a significant portion of the hospitality and tourism industries rely on the natural beauty and desirability of destinations: beach resorts, mountain ski lodges and canyon-land ranches
  • Using IT responsibly and effectively to reduce energy, water and paper consumption: Energy management systems are effective at controlling guest comfort while saving energy consumption and costs.
  • There are numerous opportunities for IT professionals to take leadership roles in helping their organizations to adopt sustainable practices.
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  • Deploying effective technology practices such as Energy Star compliance to power down computers automatically after periods of inactivity and server virtualization: This means having applications which share a common server rather than each application hosted on a separate server.
  • Tackling e-waste and deploying recycling technologies to reduce environmental waste and impacts: Many electronic firms offer responsible recycling programs for used hardware. Technology can also be utilized to assist in the recycling process
  •  Digital marketing practices: Using digital media instead of print media is a great way to save money while reducing the impact on the environment. By tapping into social media, you can let guests be involved in green practices and spread the word virally about all the good the organization is doing
  • There is a growing environmentally conscious market, a profitable segment to tap
  • .    Educate employees and guests to improve awareness of environmental issues and green practices in your organization and the industry.
  •    Conduct an energy audit to see where and how energy is being consumed and to establish a baseline. Continue these audits on a regular basis.
  • Seek suggestions from employees and guests, and offer rewards for ideas that get implemented.
  • Celebrate and market key successes
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    The articles describes, how technology helps a hospitality firm in conserving non renewable resources. It focuses on sustainability of hospitality industry. The article describes one interesting point, educate the employees and the guest, employees and guest are the pillars of any hotel. If they understand the concept of going green, it would be easy for the organization to conserve energy. use of E marketing by the hotels has reduced the use of paper, which mean many trees are being saved from getting cut. Use of recycle bins by the firms makes people aware of the waste which an be recycled should be disposed off separately. The use of tablets in the rooms is another way which the hospitality firms have adapted to go green, it not only saves paper but also gives a new amenity in the rooms.
ruchit0622

The Impact of E-Commerce on the Hotel Industry - 1 views

  • The impact of global economic recession is taking its toll on the hotel industry. Smith Travel Research has reported a national RevPAR decline of 18.1 percent for YTD September 2009 compared to the same period in 2008.
  • Percentage of survey respondents who use these services to make travel plans: Online travel agencies such as Travelocity, Orbitz and Expedia: 34% Other Web sites: 27% Personal referrals: 25% Travel company Web sites: 19% Traditional travel agents: 9% Calls to travel companies: 7%
  • Manager for Colwen Management, said that “People are becoming more and more prudent while also becoming more knowledgeable about the internet; consumers are making intelligent decisions online for the best possible rate
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  • From our experience in the hotel industry, it is apparent that many hotel companies have increased efforts to bring guests directly to the hotel website to avoid the 15 to 25 percent commissions for reservations booked through third party websites.
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  • ocial Networking sites such as Facebook and Twitter are the latest phenomenon in the hotel industry. Similar to internet marketing, Social Networking sites have given hotel operators the opportunity to directly connect with a new generation of travelers. Many hotels are using the social networking sites to offer discounted rates in an effort to stimulate demand. However, studies have portrayed the negative effects of discounted rates on profitability.
  • Many of the major hotel chains now offer “Best Rate Guarantees” and it is imperative for operators to emphasize these campaigns especially to the leisure segment. Other travel related websites such as yapta.com will tell the consumers when prices are at their lowest levels and when it is the ideal time to book
  • nternet marketing has had many positive effects on the hotel industry. Marketing over the internet has given hotel operators the opportunity to create a positive image and reach more potential customers at a lower price. One example is PPC (Pay per Click) advertising campaigns that are now widely used throughout the industry. The primary goal with PPC advertising is to appear in the “Sponsored Ads” section of the major search engines when a potential customer searches for hotels. PPC ads often cost hotels about $1 per click versus many other marketing campaigns that cost hotels thousands of dollars.
  • Historic trends have proved that occupancy and average rate metrics will improve as the nation recovers from the current economic recession. Once demand begins to increase operators will find less resistance when attempting to increase rates. Hotels that have maintained rate while selectively marketing to the social networking demographic in addition to effective internet marketing should be poised for growth beginning in the second or third quarter of 2010. E-commerce and social networking sites will ultimately help the industry grow.
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    This articles describes the importance of E-commerce and social networking on the hospitality industry. The social sites like facebook, twitter and instagram has proven beneficial for the marketing of the hospitality industry. Individuals post their experience on these networking sites, which indirectly helps in marketing of the hospitality firms. The use of internet and hotel website has proven, to increase the revenue of the hotels, many people book directly through the hotel websites, which increases the revenue for the hotels as well save the commission paid to the travel agents. The loyalty programs introduced by various hotel, took a new shape all together after internet became the major source in these hotels. It was convenient for the guest to check how much points the have in their account and the tier level. The hotels also started offering guest extra points to their account, if they booked the room directly through the hotel website. This resulted in an substantial increase in the RevPar of the hotels.
ruchit0622

Telecommunications Equipment for the Hospitality Industry - 3 views

  • In an ever more global society, many businesses are becoming progressively more dependent on telecommunications equipment. For the hospitality industry, this is an increasingly vital priority
  • Purchase hospitality telecommunications equipment that meets your needs and is easy to use Before purchasing your in-room telecommunications equipment
  • Use the proper lodging telecommunications equipment to provide for a wide range of Internet demands Some guests may only wish to stay connected with friends and family via email. Others may have a job dependent on reliable and data rich communications with their home base.
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  • Choose a hotel telecommunications equipment supplier offering a secure and reliable messaging system A good hospitality messaging system covers a wide range of services to guests, such as voicemail, wake up calls, and general information messages
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    The article describes about the importance of telecommunication in the hotel industry. It also mentions the importance of choosing the right equipment, so the guest is connected to their friends and family. It also provide us an information that it is necessary to have an appropriate vendor so there is no problem once the equipment is installed in the properties. The equipment should also provide a wide range of network which would support all of its guest staying in the hotel.
ruchit0622

Chinese tourist town uses face recognition as an entry pass | New Scientist - 1 views

  • Who needs tickets when you have a face? From today, the ticketed tourist town of Wuzhen in China is using face-recognition technology to identify people staying in its hotels and to act as their entry pass through the gates of the attraction.
  • It was only a matter of time before face-recognition software was rolled out on this scale,” says Mark Nixon at the University of Southampton, UK.  It’s more convenient to use your face than tickets, he says, so it’s likely that the technology will soon be seen elsewhere.
  • The system is first being used to track the 5000 people per day staying in hotels in Wuzhen, who make up around 15 to 20 per cent of the town’s total visitors
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  • you have to present your passport and the software determines whether the person standing in front of the camera matches that identity.
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    This is one of the astonishing software I have come across. The Chinese tourist town in Wuzhen, have started using this software in many of its hotels, even at the port of entry on the airport. The software senses the face of the individual and authenticates it with the proof identification shown by the individual. The software has huge amount of data stored inside it, this makes the check in procedure easier for the hotel. The software recognizes the faces of the individual accurately, research shows that the software so far has an accuracy of 99.8%. This software is about to substitute the finger print software, which was time consuming. The software is believed to be more secure and safe than the finger printing.
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