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The article titled Mobile Key: It's the new reality for hotels by Esther Hertzfeld, discusses the various aspects of the implementation and utilization of the mobile key technology in hotels. The mobile key technology is a Bluetooth enabled lock that a user can open with their mobile devices. The popularity and demand for mobile key entry in hotels is skyrocketing. However, hotels can't implement them as fast as the guests demand and desire them. It will be easier for hotels that are being built from scratch to integrate the feature than established hotels switching over to this new technology, but I believe they will eventually. In the article it states that guests rate the hotel 7 points higher with mobile key cards. Higher reviewed hotels will bring in more guests thus increasing hotel revenue. The utilization of the mobile room key allows the guest to check in on their phone remotely. Once the guest arrives to the hotel they can go straight up to their room without having to stop at a front desk. This gives the guest a more personalized and efficient experience, which I agree with. In my opinion being able to walk into a hotel and go up immediately to my room is ideal. I have not stayed at a hotel yet that has used the mobile key feature but I imagine it is great. I think all hotels in the future will run on mobile key entry. The article states there will be a learning curve for the guests and staff initially. It will be important to educate guests who don't travel often and guests in general. It stated that some people might feel embarrassed if they don't use the mobile key correctly and need to return to the front desk. That could be very frustrating to some guests who come to their room and then have to go back downstairs to talk to the front desk if something goes wrong. It is also stated that there will be awareness and comfort challenges with the front desk staff. I believe that mobile key entry is the future of hotel technology. It will take

One investment that seems to be going well is the use of keyless entry at hotel properties. We already use our phones for more that just the traditional phone calls and texting, so might as well throw room access in there, as well. Hilton Worldwide has introduced this feature through their mobile app and they seem to have much success with it. They found that with this process being implemented, guests are at the front desk for less time and the conversations with front desk associates are "more conversational and less transactional". Hilton plans to expand this keyless entry feature throughout all of its brands through 2016, with more than 170,000 rooms expected to be upgraded. Of course, with it being a technology, flaws are bound to exist. The first fix that is being worked on is the ability to use the keyless system even in the event of a power outage. Also, properties are looking into how to go about extending the battery life of the technology in the doors to prevent any inconveniences for guests.

Great article summarizing various elements a mobile device can be used for in a hotel. Mobile devices are becoming a priority in younger generations & are often used not just for phone calls, but also text messaging, web searching & games. It's no surprise they are now being used to check in at hotels, pay bills & order room service. Cell phones provide guests a unique customer service that is inexpensive, quick & simple to use. Using mobile devices as room keys is an example that will save the hotel money in not having to purchase thousands of room keys & having to deal with replacement cards for guests. There are several benefits to utilizing mobile devices in the hospitality industry, but there are also drawbacks. Guests may choose to play games on their phone or watch movies on their phone's screens instead of paying to watch a movie on the hotel's television or attending activities offered by staff. This reduces the face-to-face customer service that many hotels are recognized for. It may take away from the hotel's superior guest service if a request does not go through the mobile device or it malfunctions when a guest is trying to enter their room. Whether or not hotel managers like it, mobile devices are becoming popular among guests & should be implemented.

This article discusses how technology is changing the experience you have while staying at a hotel, by making it much easier for the guest. The article specifically address 11 areas in which technology is changing the whole experience. First is a mobile wallet, which will make paying the bill a breeze, by wirelessly sending credit card information directly to the hotels computer. Next, how about using your smart phone as a room key, as well as using it as the in room phone, connecting you to the front desk anytime any place. Or using it to order room service, and having it delivered to you anywhere on the property by using your phones location services. Next the article discusses virtual concierge desk, which can be scattered around the property, making it easy to make dinner reservations without having to wait in line. And the last main points that are discussed are controlling the temperature, lighting, and in room entertainment from an app on your smart phone, letting you turn off and on lights from bed, and changing the temperature before you even get back to the room. And one day when you forget your smart phones power cord and think your taking a step back in time, because you cant use any of the new technology, no worries their will be one in the room.

Mobile technology is constantly changing the way we do everything. Smart mobile devices dictate how we live our lives and how we travel. Here is a sampling of eleven items that may be drastically different in some hotels of the near future: 1. Currency 2. Hotel Room Keys 3. In-Room Phone 4. Concierge Desk 5. Room Service 6. Front Desk Attendant 7. Printed Hotel Promotional Material 8. Alarm Clocks 9. In-Room Entertainment 10. Thermostats, Light Switches and more 11. Power Cords

This article compares the advantages and disadvantages of having a computerized accounting system and then also completing the task by hand. When looking at different factors it is clear that it seems like an owner would run a risk going either way because where the computer would lack in areas, the human touch would prevail and then where a human touch would lack in other areas, the computer would prevail. Therefore, I would conclude that it is probably better to have a little bit of both to help make the process smooth but not over bearing on a human or even on the computer.

This article basically goes over the pros and cons of switching over to computerized accounting systems like Quickbooks and Freshbooks. It goes over the main concerns like data breached and human error, but it also deleves a little deeper to discuss how many of the software require regular system and hardware updates in order to have the software run efficiently.

the article highlights major keys that managers should keep an eye on in order to identify theft fraud at restaurants

This article discusses how Miso Robotics, an innovative technological company, invented and developed robotic arms that flip burgers and make fries. This robot, Flippy, is one that is the first of its kind in the restaurant industry, and was invented to work alongside humans. However, with its reduced costs and its efficiency, it may replace humans in the kitchen in the near future, especially with the turnover rate so high in the restaurant industry. With the invention of Flippy and testing it out at LA Dodger Stadium as well as CaliBurger, a fast food company owned by Miso Robotics, Miso Robotics are utilizing the ahead of the curve approach since Flippy is the first of its kind.

This article discusses the various ways that AI is being integrated into the hospitality industry and the positive effects it has had in the industry.

In this article, Donald Fomby discusses the Pros and Cons in the Hospitality Industry by giving great examples of AI being used in the industry today.

This article goes in depth into GDS. It explains the concept of the GDS is and how eaxctly it works. It also gives examples of some major GDSs. It talks about the benefits of using GDS in hotels.

The global distribution system in the hospitality industry is beyond vital in the act of keeping the ball rolling. GDS provides live products and offers to travelers across the globe. Whats really amazing about GDS is that live availability and rates are transferred through a channel manager directly to online booking sites. This allows guests to acquire the best rates the soonest as opposed to waiting to call a hotel or resort to see what they have and at what price.

This article shows us everything we need to know about Hotel GDS. It includes GDS in the hotel industry, GDS work way in travel, seven major GDS systems, the way to access leading GDSs with GDS software, GDS conditions of use, benefits of connecting hotel to the GDS, and how to use the GDS to capture cruise travel bookings at hotel.

It is crucial that hotels manage their social media presence and reputation if they plan to attract newer customers. The newer generations go to social media sites now to see what people are saying about hotels. A single bad review without a rebuttal can really make people think twice before booking. If its a negative review the hotel has to respond to show good faith to any future bookers that they are willing to respond. Same goes for positive reviews, some guests appreciate the acknowledgment. As its stated in the article its important hotel are aware of the conversation about their property. Another key to social media will be analyzing the data to make sure you are aiding guests through the booking process.

This article describes the vulnerabilities in the security systems of the hotel Industry. The POS system was recognized as one of the most vulnerable areas that are more targeted by hackers. This is due to the multiple stations where the POS systems are located on the premises of the hotel. Likewise having POS systems independent of the hotels security system left the system open to hackers. Two options to defending the cyber-defense, are digital walls and employee training. Digital walls works by keeping hackers from accessing the systems. Although even with a strong firewall it is recommended to implement point-to-point encryption (P2PE), this encrypts payment information of guest. the other is tokenization. This uses alphanumeric pseudonym to protect data stored for long periods of time. Another way to prevent cyberattacks is employee training, encourage the use of strong passwords an dhow to detect fraud and phishing attacks.

This article explains what a POS system is and it goes into details about what to expect and what you can use a POS for when at work. POS systems ultimately make our jobs far easier both from an employee and a managerial position because all data can be stored and processed through the same system. Different POS systems can be used for different properties as well as for different styles of businesses, you select the system that fits best for what your business consists of.

In this Article it talks about the POS Systems, to help you understand the point of sales software in a small business.

This article is a guide for business beginners to choose a POS. It firstly explains the basic definitions of a POS system and made explanations for its usage. A top-tier point of sale system can do everything from inventory management to providing detailed reports and analytics. It can even help with online sales with eCommerce integrations - and many come with built-in card processor services as well. Different kinds of POS includes cloud-based ones and locally-installed ones. Also, there are POS that are compatible with Android. iOS, or both. POS can sync with many hardware such as scale, card reader, and code scanner. This article also explains on how to select a POS system. It finally encouraged the readers to get a POS for their own businesses.

This article talks about how ecommerce has impacted the way business is done online within the hospotality industry with enhanced customer service, automated marketing, customer-specific advertising.

As the hospitality industry continue to grow we should urge to monitor the current trends of consumer needs. Anticipation of what they may look for such as discount codes and personalized experiences are big pluses when it comes to satisfaction. An additional feature that customers are now being attached to is the virtual trend of placing furniture or items that you may purchase online in space of your home to see if it fits your look.

This article introduce four ways that E-commerce impact on hospitality industry. Ecommerce is opening up new avenues for businesses all over the world across a variety of industries. Hospitality has a lot to gain from adopting new technology and ecommerce innovations. In Hospitality and Tourism industry, hardware, software, information management, and telecommunications systems have allowed for the processing and information flow amongst organizations. We consider the importance of the trend of Information Technology by implementing an effective IT system for advertising, distribution, encouragement and co-ordination of the industry. It is important that Hotel Industry take the lead of the emerging technologies to improve management abilities and develop business plans focusing on the most efficient income of delivering value added products to clients.

This article highlights the importance of announcing a security breach quickly, and explains the argument on whether it needs to be carefully analyzed before releasing the breach. It explains the importance of releasing the understanding of a hack as quickly as possible to maintain people's information (i.e. bank information) safe.

This article talks about how cyber security is very important to the safety of the personal information.

Author, Lena Combs, discusses why hospitality has become vulnerable to cyber attack. Ranging from the failure to secure POS systems and credit card data. To hotels' inability to detect and effectively respond to potential cyber threats. Combs outlines the steps involved in implementing a cohesive top- to bottom strategy that will effectively address these dilemmas. More importantly, why doing so protects a hotel's bottom line and brand positioning.

The following article highlights the importance of cybersecurity in general and why it is especially important in the hotel industry. This highlights many facets, one being the fact that the hotel industry is one of the most vulnerable to cyber-attacks, therefore, needing to have top-notch cybersecurity.

email security is a good defense against cyberthreats in the hospitality space because it not only helps fend off attacks but also sensitizes staff to risks in cyberspace and provides them with basic awareness and education.

Mariott learned the hard way about the importance of cyber security! By inquiring a hotel for their boutique hotel line, it wasn't until after the fact that they realized that the hotel had been hit by a huge data breach in their system. Luckily, Marriott has the resources and reputation to deal with the issue. But a lot of these smaller hotels do not, so the damage to them could be catastrophic.

"The hotel industry is at risk of attacks, such as malware and ransomware, where criminals try to either steal data or exploit organizations" Majority of threats come through over email, often in malicious links. deploying email security is a good defense against cyberthreats in the hospitality space because it helps fend off attacks.

This article was able to summarize all the different event registration softwares that are available currently and their pros and cons. It gives you a good idea on what software you would prefer for your company depending on what they have to offer.

During a pandemic when access to on-site events are limited, this article on Skift offered possible solutions to larger gatherings and events. Technologies like tracking will be useful, as well as medical solutions. Using purifiers, doing thermal scanning and digital signage on-site are also possible ways for events. To avoid contact in an event, using apps is also a good solution to deliver the necessary information. Clever, informed, and creative event professionals will be able to leverage current technology to deal with the changes and make events happen.

The article talks about cyber security threats in the hospitality industry. Threats range from high staff turn over so staff isn't trained thoroughly, to insider threats where employees can sell information to third parties, to Cyber-criminals who infect POS systems with credit cards.

Data information security is very important to a business development.In my opinion, I think the relationship is inversely proportional. In other words, the more effective cyber security budget is invested, the less potential impact there is of customer information being stolen (being hacked). Cybersecurity is the practice of protecting systems, networks, and programs from digital attacks. These cyberattacks are usually aimed at accessing, changing, or destroying sensitive information; extorting money from users; or interrupting normal business processes.