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Contents contributed and discussions participated by yoevelyn

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yoevelyn

The Rise Of The Restaurant Robot - 0 views

www.forbes.com/...e-rise-of-the-restaurant-robot

shared by yoevelyn on 03 Feb 21 - No Cached
  • A study by the Center for an Urban Future found that the automation potential for waiters and waitresses is 77%. That figure increases to 87% when you factor in workers that prep food.
    • yoevelyn
      yoevelyn on 03 Feb 21
       
      I have never seen the hard date before, but according to this article, the automation potential for jobs in the restaurant industry could be as high as 87%. That is a massive exodus of workers leaving an industry.
  • This seems counterintuitive, but is influenced by the consumers’ desire to enjoy an authentic coffee shop experience that includes a handcrafted espresso drink with a touch of human interaction.
    • yoevelyn
      yoevelyn on 03 Feb 21
       
      It seems the biggest barrier to implement robotics and automation in restaurants is customers's expectations. Guests seem to think that the human touch gives more authenticity to the dining experience.
  • If you prefer a little more flair with an element of humanity, consider the Tipsy Robot, which uses two robotic arms mimicking a human bartender that will mix your drink, muddle your mojito, and even garnish your libation for a little extra pizzazz. 
    • yoevelyn
      yoevelyn on 03 Feb 21
       
      We have spoken in class a great deal about bartenders and servers and housekeepers being replaced by automation. This bar concept in Las Vegas offers a glimpse of what that will look like: Their selling proposition is a pair of dancing robot arms shaking your martinis. And it seems people are buying into it as the drinks are pricy.
yoevelyn

PMS integration: Why it's key to an effective hotel business - 0 views

www.siteminder.com/...pms-integration

shared by yoevelyn on 30 Jan 21 - No Cached
  • Competition is hot in the online booking space
    • yoevelyn
      yoevelyn on 30 Jan 21
       
      So, having an integrated PMS may go beyond conserving resources and into the realm of marketing. To stay competitive, a hotel property may need to list its bookings in different outlets, and a well integrated PMS can help managers make rooms available in real time by using data pushed through their PMS's.
  • Your hotel property management system should effectively be the lifeblood of your property; controlling, automating, and accelerating a huge range of operational procedures.
    • yoevelyn
      yoevelyn on 30 Jan 21
       
      This article suggests that a good PMS should be the center of your hotel universe. Allowing you to integrate all parts of the hotel operation.
yoevelyn

Global distribution system (GDS): Complete guide for hotels - SiteMinder - 1 views

www.siteminder.com/...global-distribution-system

shared by yoevelyn on 14 Sep 19 - No Cached
  • Essentially, the GDS can increase hotel bookings and revenue by placing hotels on more ‘supermarket shelves’ globally. This approach is particularly effective at capturing international corporate travellers. You can gain lucrative international corporate business, particularly if you’re near a major airport gateway or close to government or commercial enterprises.
    • yoevelyn
      yoevelyn on 30 Jan 21
       
      This article goes into how to optimize the use of GDS for a hotel operation and the author touched on a point we have discussed in the class before: how to market your local hotel to an international audience. The author suggests that adding your property to a GDS can be a cost-effective way to bring those international business travelers, specially if your hotel is near an airport.
  • The number of bookings generated through a GDS generally outpaces that of direct bookings
yoevelyn

The Future of IoT Is at the Edge | By Ian Millar - Hospitality Net - 0 views

www.hospitalitynet.org/...4099161.html

shared by yoevelyn on 18 Jan 21 - No Cached
  • This will significantly increase the quantity of data available to us as well as levels of automation.
    • yoevelyn
      yoevelyn on 18 Jan 21
       
      Cloud computing facilitates the implementation and application of IoT technologies. Businesses in the hospitality industry can now offer a more streamlined, personalized experience to guests by way of "smart environments." Devices that before weren't considered part of the information revolution are now becoming data gathering points thanks to the advancement in computing capabilities, accessibility and wide adoption of the internet.
  • By connecting everyday devices to a centralised database, hotel staff will receive real-time data on whether any device is posing any trouble, all before the client realises and before it brings dissatisfaction, shifting from preventative to predictive maintenance.
    • yoevelyn
      yoevelyn on 18 Jan 21
       
      Along generating highly personalized experiences to guests, the internet of things can help management predict maintenance issues with amenities and tools like air conditioning units, refrigerators and the like. This ability to predict if and when an appliance breaks down can help curve dissatisfaction by allowing maintenance to be performed before guests even have a chance to realize there is any issue.
  • According to PwC's Customer Experience Survey, customers do not want to choose between human interactions and machine: they want automation to be embedded in their experiences but to still maintain a human element
    • yoevelyn
      yoevelyn on 18 Jan 21
       
      Even though guests love the experience of smart environments enhancing their hotel stays, it is clear they don't see it as a substitute to human interaction. Instead, they see the implementation of these technologies as an enhancement, or a tool that complements the hospitality service while still maintaining the human element.
  • ...1 more annotation...
  • A proposed solution is to introduce fog and edge computing versus the already wide-spread cloud computing.
    • yoevelyn
      yoevelyn on 18 Jan 21
       
      With all this "smartification" of appliances, there is also the risk of security and privacy being breached. Experts in the field are proposing the use of "fog and edge" computing, which is a decentralized way of storing and processing the data, as opposed to the centralized cloud computing alternative. This means that the computers storing and analyzing the data would function as a "could" of sorts that's managed at a local level because these computers would exist in the hotel property itself rather than in a central data warehouse. This mean, more hospitality businesses would need to invest on their own computing and storage infrastructures.
yoevelyn

Nala to Debut Robotic Restaurant in Illinois | Hospitality Technology - 2 views

hospitalitytech.com/ut-robotic-restaurant-illinois

shared by yoevelyn on 14 Jan 21 - No Cached
  • Nala will offer the menus of 10 restaurants in one.
    • yoevelyn
      yoevelyn on 14 Jan 21
       
      A restaurant with a programmable robot is able to offer the menu of 10 different restaurants. That would take an army of chefs using the classic kitchen brigade system we use today.
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