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Contents contributed and discussions participated by demax85

demax85

Sales & Catering CRM for Hotels: Everything You Need to Know - 0 views

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    A good CRM for your hotel is essential in keeping everyone on the same page. Event management companies use CRM systems to keep up with clientele data. It is used in the hotel to prevent double booking and provides a daily report on performance. To keep clients satisfied a good system to keep the relationship between the establishment and customer is needed to track data and deliver desirable service.
demax85

Safety & Security Tips for Hotel Management | Chron.com - 1 views

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    This article talks about some security measures hotels can take to tighten security. Controlled employee access areas or controlled guest areas where the room key is needed to get into locations for guests is one way to control unwanted guests. Face recognition systems is a tool to identify guests and others. The use of the mobile device as a room key works as a way to help with security as guests usually have their cellphones on them most of the time. Training employees on security measures can help fill in the gaps of loop holes in the security system.
demax85

Importance of technology in the hotel industry - 0 views

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    Hotels are taking advantage of new technology as it betters customer relations and sales. A cloud based PMS allows you to communicate across platforms in real time. Hotels can now make better decisions for their business by having a system that collects data. Guests also have access to data such as check in and check out times. All due to the rise of IT in hotels.
demax85

Boosting the efficiency of your POS system - Information Age - 2 views

  • Point-of-sale systems are critical to managing stock, tracking orders, recording customer details, logging hours and numerous other activities that enhance customer service and boost employee performance.
  • Due to the increasing demand to serve customers quickly, POS systems need to be fast and durable.
  • As retailers continue to focus on prioritising customer service, their IT systems need to do more than just process transactions.
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  • One survey found that 80% of consumers are not willing to wait longer than five minutes in a queue.
  • SSDs enable systems to boot up faster, load data almost instantly and increase overall productivity.
  • However, the price of SSDs has reduced significantly and they are now widely accessible.
  • By installing SSDs into your POS systems, you will notice an increase in productivity and efficiency. POS systems are subject to a range of environments where their durability is tested.
  • They are often prone to shock, bumps and vibrations which could break the hard drive. However, as SSDs have no moving parts there is nothing delicate to break.
  • Data stored on retail systems is an asset and a liability. Self-encrypting SSDs use an encryption engine built into the hardware that encrypts every file.
  • Not only will individual POS systems work better, but the organisation will be more efficient. When everyone is working faster, retailers can serve customers more effectively, beat the competition and make more sales.
  • Point-of-sale (POS) systems are now a vital component of ‘bricks-and-mortar’ retail
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    This article is talking about having POS with solid state drives. They do not have moving parts so they are not as delicate as the HHD hardware. Retailers not only want to be efficient in how they run their business by having a reliable POS system but they also want to boost customer service by having a system that works faster. As technology moves at a faster pace, customers are also looking for quicker service. The SSD hardware is self-encrypting, protecting customer data, it boots up faster, energy efficient using less power from the POS and are now widely accessible.
demax85

4 ways ecommerce is impacting the hospitality industry - Insights - 0 views

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    This age of technology has become so powerful that it is used widely for travel. Consumers are looking for a personal experience, not something that is meant for everyone. eCommerce has evolved and made it very easy for retailers to obtain customer information. With that information they are able to customized ads for you based on your searches. Virtual reality is also a new way for consumers to be able to see if an item good for their home. It allows you to get a feel of the product before using. Hotels allow the opportunity for guests to get a feel of the hotel before going.
demax85

5 ways tech can make your hotel more responsible | Green Hotelier - 0 views

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    Going green is one thing to consider if a hotel wants to save money and conserve the environment. This article discusses 5 tech ways to make some green changes in your hotel. Some points were to change the lighting to energy saving lighting. Using sensor lighting saves you money and shows guests that you care to conserve. Laundry technology and asking guests to only give towels that are unwanted instead of changing towels everyday. A system monitoring the heat and cooling system can regulate temperatures reducing the cost of unnecessary use of the system.
demax85

Trends to Watch: 4 Emerging Hotel Management Technologies - 0 views

  • The Zebra Technologies study found that 49% of hotels and resorts are looking for ways to turn data collected from guests into enhanced in-stay experiences.
  • You can use automation to your advantage to create a real “wow” experience for your guest.
  • 66% of guests have a better experience when associates use the latest technology, and 68% want to use their smartphone to speed up check-in.
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  • While AI is probably out of reach to everyone except the big chains for now, automation is a bit more accessible.
  • For example, chatbots through mobile apps can allow customers to unlock their rooms, change the room temperature, and even use their phones as a remote control for the television.
  • Today, guests expects hotels to offer personalized interactions while also maximizing convenience.
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    This article is about new technologies available to hotels. Hotels are looking to become more technologically advanced because it is discovered that customers have better experiences with the newest technology. Software is available to collect data to see what customers like and don't like. Also it allows businesses to monitor employee performance, which would be easier to do than having someone always supervising employees.
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