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Home/ Hospitality Technology/ Contents contributed and discussions participated by snesbeth

Contents contributed and discussions participated by snesbeth

snesbeth

What Employees Expect from Their Human Resource Information Systems | HR Technologist - 0 views

  • we often see employees complain about using these systems, citing reasons such as a slow system or the excessive time taken to learn how to use it.
  • After all, if employees do not adopt and embrace the HR systems to make their work easier and faster, what is the use of investing millions in expensive HRIS?  
  • As an HR, get into the mind of the employee while planning to design an HRIS
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  • HR must aim to replicate the flexibility, speed, and convenience of the personal app, making enterprise applications highly intuitive and usable for the employee.
  • Some of the things that millennials expect from their work interactions are instant feedback and responses, clean user interfaces, and information at the tip of their fingers when they need it the most.
  • Today employees work on the move, often from remote locations for days together. Lack of access is a handicap that hampers effective work. Always-accessible employee service systems are non-negotiable.
  • employees must feel that the HRIS adds value to their work lives, and not a burden to be “finished off”.
  • Only when the HR professional puts himself or herself in the shoes of the employee, will he or she be able to truly understand what employees expect from the organization.
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    The article discussed how three main things are expected from a fully functional Human Resource Information System. Employees expect the system to be easy to use, desired, and easy to access. The author believes that the employer has to place themselves in the employees shoes in order to design a HRIS that is fully functional and extremely useful to an employee if they are unable to do this then the system would be of no purpose to the employees.
snesbeth

The Importance of Infrastructure: Planning for the Future - 0 views

  • Unlike a commercial building where cabling systems have an economic life of 5 to 10 years, the physical plant of a hotel is much more difficult to change in the future.
  • hotels still require an increasingly sophisticated cable plant.
  • This network complexity should be addressed sooner rather than later in the building process and pre-opening phase.
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  • It’s time that hoteliers stopped overlooking the importance of infrastructure, and start ensuring it is addressed during a major renovation or re-development project.
  • It is much more expensive and very difficult to re-wire a hotel in the future, than it is to plan ahead for changes.
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    The article discusses how the physical plant of a hotel is important to consider during the early phases of building the establishment because it can get much more expensive later on if it is not dealt with from the beginning. The author believed that this simple detail is what separates a prosperous hotel a part from a retired hotel company. They also noted that trying to take care of the physical plant during a remodeling phase or a major renovation project would be a good alternative to ensure that the physical plant is thought out appropriately.
snesbeth

3 Marketing Lessons from Bed Bath & Beyond's 'Offline Shopping' Ad - 0 views

  • I happened to catch this Bed Bath & Beyond commercial about "offline shopping."
  • Lots of people assume that brick-and-mortar retail is dead and that e-commerce is taking over everything. It certainly feels that way sometimes, and it's true that online shopping poses significant threats to traditional business models.
  • They're proud of who they are and what they can offer their customers, like physical locations staffed with real people who are trained about the products they sell.
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  • Its "offline shopping" ad features examples of the types of products people are more likely to shop for at their stores, such as home goods.
  • If you're a real-life retailer, think hard about how you can create a better customer experience and a compelling need for people to visit your brick-and-mortar store.
  • online shopping can be surprisingly time-consuming and inconvenient. We’ve all been there -- it’s easy to get distracted while researching and shopping online, poring over endless product reviews, opening dozens of browser tabs and watching video reviews.
  • there is still plenty of room for brick-and-mortar retail to coexist.
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    This article is interesting because it discusses how Bed Bath and Beyond placed an internet advertisement marketing their offline shopping experience which is what drove the customer to actually visit the store in order to purchase the item that they have been searching for on the internet. Which made me rethink how I viewed in person retailers because I thought it would be a matter of time before they ceased to exist but in reality it just depends on how they market themselves to consumers on the internet, just by marketing their "offline experience" on the internet as an ad persuaded someone to actually visit the store to gain the experience and the product they were originally looking to purchase online.
snesbeth

What Makes a Successful Event in the Hospitality Industry? | Chron.com - 0 views

  • As the owner of a small business in the hospitality industry, your first priority is the satisfaction of the client, the person who booked the event and is paying for it.
  • Their experience depends on the quality of the food, friendliness of the staff and the ambiance of the room
  • However, a successful event leaves the client feeling that he got more than he paid for.
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  • The guests and client may not consider profitability as a measure of a successful event, but the small business owner coordinating or presenting the event certainly does.
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    The article discussed four things that makes an event successful in the hospitality industry. These items are based on the perceptions of the person that booked the event, the guests of the event, and the person that owns the business. Ensuring that the client is happy, the guests are pleased and that the owner was able to make a profit and also allow the client to feel as though they received more than what they paid for are important aspects in determining whether the event is successful or not.
snesbeth

Hotel safety and security systems: Bridging the gap between managers and guests - Scien... - 0 views

  • Safety and security are important factors in guests’ selection of a hotel.
  • The findings reveal that guests perceive “well-equipped fire prevention systems in accordance with local regulations”, “an emergency plan”, “an emergency lighting system”, “a 24-h uniformed security guard” and “the regular testing of hotel safety and security systems” to be the top five in-house safety and security systems, whereas hotel managers perceive “closed-circuit television systems for hotel public areas”, “emergency lighting systems” and “application of a guest key to activate the lifts to guest floors” to be the third through fifth most important.
  • indicating that managers may require a better understanding of guest expectations.
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  • this study discusses the importance of staff safety and security training, the acceptance of high-tech safety and security systems and the need for female guest floors, and provides a number of insights to help hotel managers better understand the needs of their customers,
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    The article is more of a study that was conducted to determine where there may be a gap between the understandings of security for the managers of a hotel and the actual guests. For example, guests believed that the physical appearances of the hotel of where they stayed determined whether the hotel was an actually safe place to stay and managers are more capable of understanding the things needed behind the scenes that guests do not normally see that truly determines whether their hotel establishment is safe or not.
snesbeth

How The Internet Has Changed Investing - 0 views

  • most revolutionary and disruptive technologies in history, creating a major paradigm shift.
  • wide availability of information is perhaps the biggest benefit that the Internet has had on investing.
  • contact a company directly for the latest financial report, which could prove costly in terms of postage for large financial reports,
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  • With the Internet, an investor can find an online company report from the Securities and Exchange Commission (SEC) website immediately after it is posted.
  • These days, many free websites provide financial information while others charge nominal annual fees for more specialized data.
  • primary benefit that the Internet has had on investing is the affect it has on lowering fees for investors.
  • Internet has placed considerable power in the hands of individuals, and this has had a profound effect on how the investor obtains financial information.
  • lowered costs significantly for most financial market participants.
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    The article basically discusses the differences between investing before and investing now since the internet has been born. Previously, people had to try and gather as much information about the company they were interested in investing in by going to the library and reading as much as possible but now it is easier for investors to search a company up and gain all the information they need and more to invest in that company just by entering keywords. Therefore, the internet has changed the investing game completely and even lowered the amount in fees that brokers pay immensely.
snesbeth

The Advantages of Manual or Computerized Accounting | Small Business - Chron.com - 0 views

  • Such information may be analyzed to help business owners make future financial decisions, using the advantages of either manual or computerized accounting.
  • Computerized accounting has the advantage of increased efficiency and time management when compared with manual accounting.
  • Computerized accounting has the advantage of higher accuracy when compared with manual accounting
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  • The potential for human error is greater when employees are manually completing accounting procedures.
  • The advantages of manual or computerized accounting systems may be equal when it comes to reliability.
  • Manual accounting can function independently of machines so that work continues when "the system" isn't working.
  • modern backup systems and increased functionality, the disadvantage of reliability in computerized accounting may be lessened.
  • the subtlety and focus of an analysis’ conjecture or hypothesis depends on the person operating the system.
  • manual accounting may have an advantage over computerized accounting systems.
  • computerized accounting systems lose their potential for sophisticated analysis.
  • analysis may be hampered or obstructed by software design.
  • Computerized systems can cost millions of dollars to purchase, implement and maintain. It may be necessary to purchase updated software with some regularity.
  • automatically updated and instantly available.
  • It can be costly to staff qualified accountants to complete manual accounting processes, but it can also be costly to staff accountants familiar with specific computerized accounting software and programming.
  • Computerized systems can produce invoices, purchase orders and other documents more quickly.
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    This article compares the advantages and disadvantages of having a computerized accounting system and then also completing the task by hand. When looking at different factors it is clear that it seems like an owner would run a risk going either way because where the computer would lack in areas, the human touch would prevail and then where a human touch would lack in other areas, the computer would prevail. Therefore, I would conclude that it is probably better to have a little bit of both to help make the process smooth but not over bearing on a human or even on the computer.
snesbeth

6 Key Benefits of Restaurant Menu Digitization - Outsource2india - 0 views

  • There are many benefits to digitizing menus for restaurants.
  • Digital menus can be updated frequently in creative and fun ways.
  • relying on digital menus instead of print can reduce the cost incurred in printing takeout regularly.
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  • Digital menus can include high resolution photos of the food served.
  • Digital menus also increase accuracy in ordering.
  • make the menu accessible on all devices - from PCs to tablets and mobile phones,
  • They can include additional nutritional information, details on gluten free ordering, diabetic recommendations and markers, and other information that may not make it into a paper menu.
  • A digital menu can upsell or recommend paired dishes automatically, resulting in higher sales and better customer satisfaction.
  • easier to produce menus in multiple languages when they are digital,
  • Having a digitized menu can give a restaurant the competitive edge it requires to grow a business and build a loyal following.
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    Since we spent time discussing both the positives and negatives of utilizing an electronic restaurant menu, this article primarily focuses on six positive things about utilizing electronic menus. One positive thing I did not even consider is that it allows for people that speak different languages to communicate what they want better since they would have a menu that is in their native language. It also makes updating the menus much easier on the restaurant owners because everything is online which makes adding and deleting items much easier overall.
snesbeth

Top 6 Benefits Hotel Property Management Systems Provide To Your Business - 0 views

  • making hotel property management systems (PMS) vital for hoteliers striving to boost their revenues.
  • Hotel property management systems can automate them, creating opportunities for the stuff to better serve their guests and visitors.
  • in some cases decrease or eliminate time spent on time-consuming tasks and operations, allowing hoteliers to focus on the bigger picture.
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  • manage all bookings within one system generated through these third-party channels (OTAs, GDSs, social media, metasearch) and avoid making major mistakes that could negatively impact the guest experience.
  • Hoteliers can advertise across many channels from the large online travel agents (OTAs) and global distribution systems (GDSs) to individual retail travel agents.
  • provides scope for easy and clear communication between all departments, ensures that they all are functioning effectively and efficiently, saving time and offering guests and visitors an improved and more personalised experience.
  • allow hoteliers to implement effective data-driven revenue management strategies, requiring the tracking of key performance indicators
  • helping them make better business-mix decisions and generate more revenue.
  • PMS solution helps hotel staff perform tasks and processes, such as check-in/out, guest requests, housekeeping status, room maintenance, bookings, billing option with ease.
  • property management systems provide great possibilities of flexible remote access from anywhere and at any time.
  • Hotel businesses should realise these benefits and focus on digital solutions designed to meet their operational needs and boost their profit.
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    The article basically discusses six different ways how PMS's help shape and make the lives of hotel owners much simpler because they take a way most of the behind the scenes thinking action that is needed to run a fully operational hotel. Which ultimately gives the hotel owner more time to consider ways to satisfy their guests to persuade them to keep coming due to the exceptional customer service that may be given.
snesbeth

Technological Advancement and the Effect on the Ecosystem - 0 views

  • New technological goods are often burdensome to the environment.
  • consist of environmentally harmful waste produced by the technology itself, or the castoff remains of obsolete technology.
  • require resources that are difficult to acquire without harming the environment
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  • advanced batteries in hybrid cars are composed of nickel and rare-earth metals.
  • Mining these materials is a significant source of harmful emissions, including solvent vapors, sulfuric acid and coal dust.
  • Acid-laden water discharges kill all plant
  • animal life around nearby waterways
  • sickened and killed nearby rural residents.
  • rare-earths cheaply because it sacrifices environmental safety standards in the mining process.
  • improve production, such as pesticides, herbicides and chemical fertilizers, can also harm the environment.
  • damaging soil and groundwater and creating dead zones in lakes and oceans.
  • greenhouse gases and other toxic emissions from transportation technology.
  • clothes washer create microplastic-laden wastewater that winds up in the ocean,
  • compact fluorescent light bulbs contain mercury,
  • Discarded vehicles left in place for long periods eventually leak toxic fluids into the ground, where they kill plants, animals and soil microbes.
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    The article expands on the topic from this week because it discusses how there are other technology throughout the world that adds to the pollution on the planet. For example, cars contribute to the poison getting leaked into the atmosphere because when they are discarded and not used they tend to melt from the sun and then rain water washes it into the ocean and lakes where it gets consumed by animals. Also adding technology to farming has made life useful but also added to the pollution on the planet because of the toxic chemicals being used to repel insects from the plants and China has deliberately decided to ignore health standards just to mine and sell rare-earths cheaply.
snesbeth

5 Future Ecommerce Trends of 2019 - Ecommerce Platforms - 0 views

  • Companies embracing ecommerce marketing strategies are experiencing rapid growth.
  • ecommerce is replacing the need for in-store retail experiences.
  • Using personal online data
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  • search queries, page visits, and purchase history, brands transform their online stores
  • consumers spend 48% more when their experience is personalized.
  • login to your Amazon account
  • recommended products based on your past purchases, ads tailored to your search history, and marketing copy speaking directly to you.
  • best serve the customer’s needs and interests.
  • showed 57 percent of online shoppers are comfortable with providing personal information to a brand, as long as it directly benefits their shopping experience.
  • robots will invade ecommerce stores. Well, robots such as chatbots and artificial intelligence (AI) designed to enhance a customer’s overall shopping experience.
  • chatbots can fulfill a number of customer service needs, from answering questions about a product to discussing a complaint.
  • even been projected that B2B ecommerce sales will increase worldwide to $6.6 trillion by 2020.
  • today’s technology lets us use virtual reality, 3D imaging, augmented reality, and more to interact with a product from the comfort of our laptop or smartphone.
  • cheesy infomercial has transformed into an immersive, 360-degree online shopping experience.
  • no technology can truly replace every detail of an in-store experience.
  • These brands open retail stores with less square footage and employees, but a more personalized and interactive in-store visit.
  • companies are creating ecommerce experiences within a retail store via digital kiosks.
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    This article was mainly about the growth of ecommerce businesses due to the fact that the world is changing into a more technological environment. It stated five trends that would begin to show up more as time goes on such as interactive chatbots on store websites to help with customer complaints and even answer questions about products. It also stated that physical stores are going bankrupt but will try to accommodate with the change by providing smaller and more intimate customer service experiences in store because even though the internet is great it still does not provide the entire customer service experience for customers most of the time.
snesbeth

Facebook and Instagram Going Dark Should Be a Wake Up Call for Entrepreneurs - 1 views

  • users had issues posting, commenting, and accessing content
  • entrepreneurswho use social media for their business, this should be a blaring wake up call
  • notice entrepreneurs talking about the outage and how they were affected
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  • some entrepreneurs their business is heavily dependent on organically posting on social media.
  • who pay for advertising, their ads weren’t reaching potential customers
  • lost revenue because they couldn’t use the strategy
  • can’t build the foundation of your business on someone else’s platform.
  • marketing plan should not rely too heavily on one main strategy
  • build the foundation of your business on other people’s platforms
  • you are giving up the control of your business.
  • Create a marketing plan that survives outages--or worse.
  • outage happens, your business won’t be affected
  • built your audience in multiple places and ways
  • time to build on a foundation that’s yours and won’t be affected by third parties.
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    This article is about how a lot of business are relying on the online platform to keep their businesses running. This article touches base when Instagram and Facebook both experienced an outage and prevented businesses from using their resources to reach consumers at a large scale. Which is why having different resources and not trusting one party to hold all your information is important when running a business especially if it is primarily online. Therefore, the article was just bringing the overall situation to light and heeding companies to explore different options as a whole so that if an outage ever occurs again, then they are prepared and their business will not suffer completely.
snesbeth

Fake ID Users Beware: Face-Scanning Software Guesses Your Age [VIDEO] - 1 views

  • new facial recognition software. Face.com API, used by photo apps, can now detect the ages and moods of individuals in pictures.
  • allow apps to list estimated ages
  • looks at a person's facial features to determine the mood in the photo.
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  • updated facial-recognition algorithm predicts age by looking at indicators such as wrinkles and skin texture.
  • an attributes box will list your age, mood, gender — and how genuine your smile is.
  • technology can be integrated into parental-control apps or be used by companies to restrict content based on user age or interest.
  • facial recognition will be 30% more accurate.
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    The use of facial recognition software within the hospitality business can be used to determine the age and mood of individuals in a picture. This software can be used to monitor age restricted products from certain age groups, which can also be monitored by their parents. Facial recognition is 30% more reliable and the app is still under maintenance to ensure that the results are a bit more accurate because some times the app can be off by 13 years.
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