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dstro007

Early adopters keen on keyless entry - 1 views

www.hotelnewsnow.com/...adopters-keen-on-keyless-entry

I.T. technology investment keyless entry mobile applications hotels hospitality

shared by dstro007 on 27 Sep 15 - No Cached
  • Hoteliers say using mobile keys lets hotel employees have fewer “transactional” interactions with guests.
  • Nixing those few minutes in the lobby and freeing guests of a keycard might seem like a small change to some, but many hoteliers are betting it’s an impactful one. That’s why more companies are investing in technology that allows guests to use their smartphones in lieu of keys, bypassing the traditional check-in process.
  • Both HTL Hotels and Starwood Hotels are also among early adopters of the technology.
  • ...6 more annotations...
  • Hilton Worldwide Holdings first started piloting the use of its “Digital Key” program—which allows guests to check in, choose a specific room and unlock their door all through their phone—in July and is approaching 1 million digital check-ins per month.
  • Dana Shefsky, director of digital product innovation at Hilton, said the move allows guests to have more meaningful exchanges with the hotel staff than they might during traditional check-in.
  • “Most people don’t lose their phones,”
  • while most guests still use traditional keycards, those who do use the mobile app as keys use it often and are likely to talk glowingly about it.
  • As with any new technologies, mobile keys aren’t without their own issues,
  • But despite the pain associated with any new wide-scale technology, each of the three sources said mobile key adoption has been largely painless.
  • dstro007 on 27 Sep 15
     
    One investment that seems to be going well is the use of keyless entry at hotel properties. We already use our phones for more that just the traditional phone calls and texting, so might as well throw room access in there, as well. Hilton Worldwide has introduced this feature through their mobile app and they seem to have much success with it. They found that with this process being implemented, guests are at the front desk for less time and the conversations with front desk associates are "more conversational and less transactional". Hilton plans to expand this keyless entry feature throughout all of its brands through 2016, with more than 170,000 rooms expected to be upgraded. Of course, with it being a technology, flaws are bound to exist. The first fix that is being worked on is the ability to use the keyless system even in the event of a power outage. Also, properties are looking into how to go about extending the battery life of the technology in the doors to prevent any inconveniences for guests.
zhuan007

You Don't Need to Be a Hilton to Have Digital Check-In - 1 views

hoteltechreport.com/...hilton-digital-check-in

hilton

shared by zhuan007 on 16 Jan 21 - No Cached
  • Guests already have their phones in their hands when they arrive at a hotel, so hotels can easily make their properties more mobile-friendly with initiatives like mobile pay and keyless entry.
  • But the idea of digital check-in doesn’t just sound cool, it actually leads to an average increase of 7% in guest satisfaction scores.
  • Hilton’s new Connected Room initiative aims to offer temperature controls, a TV remote, and access to media streaming services through the Hilton HHonors app.
  • ...2 more annotations...
  • The digital check-in functionality is certainly a compelling reason for travelers to download the HHonors app.
  • these solutions are indeed within the reach of independent hotels given innovations such as: adding keyless without replacing your existing door locks, hardware leasing and the declining cost of software.
  • zhuan007 on 16 Jan 21
     
    This article briefly explains the reasons why hotels need to implement the technology of keyless entry. It also summarizes the special features and functions that Hilton mobile app could provide for the guests, which is demonstrated as an example. Lastly, it illustrates some benefits of such technology for those independent hotels.
Taj Buckley

The future of hotel software is here: instant implementation, free integrations and app... - 0 views

hoteltechreport.com/...ture-of-hotel-software-is-here

software tech mobile

shared by Taj Buckley on 17 Jan 20 - No Cached
  • Today voice, keyless and robots are great buzz for hotels to leverage in PR but the applications still need time to mature in order to deliver meaningful business impact.
  • At first the apaleo pitch seems like a utopian promise to seasoned hoteliers:  implement your PMS in a day with no training needed and free integrations to dozens of apps. It almost sounds too good to be true but it's very real.  apaleo is already in market it’s using modern technology to bring Silicon Valley like frictionless innovation to hotels globally.
  •  Frictionless technology experimentation and instant implementation is the single most important innovation since the internet started bringing online bookings to hotels.
  • ...2 more annotations...
  • The market has moved from traditional on premise PMS and other systems to hosted systems (this is where unfortunately most of the PMS companies such as Opera or Protel are still today). That move was followed by the first generation of cloud PMS with hetras, Mews or Guestline. Today hoteliers want an entire open platform with easy to activate modules from the most innovative firms. The API first approach we have taken with apaleo for the hospitality industry is unique worldwide, and exactly addresses this requirement.  
  • We firmly believe that the "all in one PMS" are a thing of the past.
  • Taj Buckley on 17 Jan 20
     
    The future of the hotel industry is in voice,keyless and robots are a great buzz for hotels to leverage in PR. The concept of "all in one PMS" is a thing of the past as more companies lean towards mobile cloud PMS that is user friendly. Second Generation cloud PMS could be implemented in a day with no training needed and free integrations to dozen of apps.
tredunbar

How Hotels can use Beacons to Improve Experiences | Beaconstac - 0 views

blog.beaconstac.com/...s-to-enhance-guest-experiences

shared by tredunbar on 08 Dec 20 - No Cached
  • For an application, location is one of the most powerful triggers of action
  • technologies available have suffered from three significant limitations: accuracy, granularity and power consumption.This is where beacons come into picture
  • ibeacon, one of the most ‘disruptive’ technologies of 2014, is already making waves across various industry verticals for all the revenue opportunities and enhanced customer experience it offers businesses
  • ...22 more annotations...
  • beacon’s micro-location capabilities to deliver specifically targeted personalized messages, alerts and more on mobile devices
  • iBeacons implements a Bluetooth Low Energy (BLE) profile for micro-location, which opens up new possibilities for hotels and resorts using geo-fencing
  • Hotel apps in combination with beacons can take away many of the hotel formalities and make aspects such as room service, contact with staff, and in-room entertainment more interactive. The app is thus, more than just a tool, it is a personal concierge in itself
  • Check-in
  • Passbook integration, the reservation details would pop up on the phone screen when the guest crosses the geo-fence threshold of a defined iBeacon location
  • Finding the room and indoor navigation
  • Using beacons, you can define targeted ‘micro-locations’ to trigger an alert, an offer, or a special discount for a beverage to a guest who is already at the ba
  • These can also be used to build an interactive tour of a hotel or a resort, where users’ attention is directed to specific exhibits as they walk freely within the building. This feature enables indoor navigation similar to GPS
  • Using beacons you can provide guests with virtual maps and turn-by-turn directions to their favorite destinations inside the premises of your hotel
  • Keyless entry into rooms
  • iBeacon picks up the guest’s phone when in close proximity and unlocks the room door, giving the guest a keyless entry to his room
  • In-room controls
  • Room service
  • Offers, Loyalty programs
  • One can enable a mobile user to navigate and interact with specific regions geo-fenced using beacons. These devices can be used to determine the position of a guest in a large hotel, and direct him to his room
  • iBeacons, you will be able to customize promotions to specific locations in the hotel premises and send them right to a user’s smartphone
  • Check-out
  • Upgrade and upsell
  • Analytics
  • Gain customer insights
  • measure dwell times, measuring how much time visitors spend at different locations of the hotel, or which areas are most popular, when guests walk around the property
  • Staff Productivity
  • tredunbar on 08 Dec 20
     
    This article serves to showcase how beacons can serve as effective tools for hotels. The beacons deploy micro-location capabilities that allow for targeted personalized messaging. Utilizing Bluetooth Low Energy and a property's geo-fencing, beacons can transform the check-in and out processes, room and indoor navigation, keyless room entry and in-room controls, room service, loyalty offers, upgrades and analytics. The beacon technology can also used with staff to maximize productivity and evaluate where resources are able to be saved.
kteme001

How technology is changing the hotel industry | deBugged - 3 views

www.rentokil.com/...is-changing-the-hotel-industry

Hospitality Hotel Industry Technology travel green

shared by kteme001 on 19 Jun 17 - No Cached
  • Fuelled by technology and the immense power of the Internet of Things (IoT), consumer expectations are growing. This is true within every industry and in none more so than the hotel sector. In an industry where customer expectations for a positive experience run particularly high, technology may just provide the means for overcoming this challenge.
  • Technology for consumers means an easy life and our appetite for this lifestyle is insatiable.
  • To meet the challenge of growing customer expectations, the hospitality industry is turning to technology.
  • ...11 more annotations...
  • Back in 2014, a PWC report already showed hospitality as the fifth industry with the highest investment in sensors.
  • Mobile hotel check-in and check-outs may well become the norm soon, enabling staff to focus more on guest experiences.
  • he Hilton hotel is leading the charge for keyless entry.
  • facial recognition software may also be available to unlock guest bedrooms.
  • Technology can play a huge role in the effort to make your stay as easy and hassle-free as possible.
  • Starwood Hotels & Resorts Worldwide uses daylight harvesting to adjust indoor lighting, based on the amount of natural light coming in from outside.
  • hotel robots to deliver guest amenities and clean rooms
  • ravel sites like Expedia, Kayak, Booking and of course Airbnb
  • capability to select specific room locations (45%) means to share information about in-destination activities (41%) the check-in/check-out process (39%) ways to make service requests (36%)
  • , hotel operators are increasingly turning to data scientists to get under the skin of their customers.
  • : the human touch.
  • kingleo7 on 19 Jun 17
     
    This article talks about the growing need for customers to have certain in-technology. It also talks about what hotel industry is doing and investing keep it's ahead of the curve and what current are guest expectations when arriving at a Hotel in 21 century.
  • kteme001 on 18 Jan 18
     
    In this article, it explains that technology is the ruler of today's world. It creates an "easy life" and raises the expectations of customers by the minute, essentially making anything possible. To meet these expectations in the hospitality industry, hotels are incorporating more technological accommodations. This is a must to stay ahead of the competition and attract new customers. A report showed the hospitality industry as the 5th highest investor in sensors to ensure a positive customer experience. From simple technology such as online booking to things such as automated check in/ out are changing the game for the customers overall experience. These things have become normalized for a better guest experience along with keyless hotel room entrance making a shift to app's that act as the bedroom key. Another growing trend is having robots complete simple tasks such as room service as well as more sustainable practices such as adjustable lighting. In order to properly track the success rate of these new technologies, many hospitality related companies are hiring data scientists to assure they are meeting their guest's expectations. All of these advances make life easier for the company and the guests but none of these things can replace the art of human interaction. Although this art is dwindling away, it is something that most still yearn for, regardless of the technology involved in their experience.
vmorr026

Technology in the hospitality industry - exploring the very latest trends - 3 views

www.aurecongroup.com/...ng-the-very-latest-trends.aspx

shared by vmorr026 on 06 Sep 16 - No Cached
  • Nowadays, hotel guests who travel with devices such as phones, tablets and computers no longer see Wi-Fi as a perk, but as a must-have when they check in at a hotel. Hotel guests expect to be able to connect to the internet seamlessly and without too many interruptions, leading hotels to invest in better, faster Wi-Fi infrastructure so that people can do business and use their technology devices with ease when they book their stay. Hotels are also starting to move away from user pay models. In the past, hotels could charge exorbitant rates and guests knew they would have to pay if they wanted to go online. Installing and maintaining a hotel-wide wireless network may be coupled with costs, but many leading hotel groups have started to install high density Wi-Fi and started to offer in-building mobile phone coverage as guests have come to expect these services during their stay (not only for themselves, but also for their guests if they are hosting a conference or function at the hotel). It might not yet be financially feasible for hotels to completely abandon the user pay model, but many of them are re-thinking their current infrastructure and pricing models.
  • Technology is advancing at a faster pace than ever before, and this is changing both the expectations of patrons as well as the way in which the hospitality industry conducts its business. Some of the trends in industry are leading to great improvements and savings for hospitality industry companies; while some are changing how hotel developers plan their buildings, infrastructure, management structure and staffing requirements.
  • Near field communication (NFC) technology is the next-generation short-range high frequency wireless communication technology that gives users the ability to exchange data between devices.
  • ...10 more annotations...
  • This technology is also ideal for self check-ins by guests at hotels as well as the next trend in this article: smart room keys.
  • Hotels will increasingly install smart room access systems that allow guests to unlock their doors by simply swiping their phones across a keyless pad on the door. Starwood (owner of the Sheraton, Weston and “W” hotel chains) has already upgraded 30,000 room locks across 150 hotels with this system and Hilton will be implementing a similar system at 10 of their US properties this year. In 2016, they will be deploying the smart room key technology globally. This technology will mean that guests don’t have to worry about picking up keys and front desk staff won’t have to issue new keys in the event that a guest loses their room key. Another innovative way to offer a keyless experience is through fingerprint-activated room entry systems and retina scanning devices. Retina scanning is even more accurate and secure than fingerprint scans and hotels like the Nine Zero Hotel in Boston have already installed an iris scan system in place of key cards to control access to the hotel’s presidential suite.
  • Some hotels are already offering more futuristic experiences, with robots delivering any items ordered through room service to a guest’s door. A boutique hotel that is nestled between Apple’s headquarters and other tech companies, called Aloft Cupertino, has a robot butler called Botlr that is able to move between the various floors of the hotel in order to take items such as toothbrushes, chargers and snacks to guests. These types of digital systems not only make it easy for hotel staff to deliver items to guests, but it also offers a forward-facing digital experience to people who stay at the hotel. Infrared scanners are now also used to minimise disruptions relating to housekeeping (which is a common complaint from customers). Instead of hanging a ‘Do Not Disturb’ sign on doors or having cleaning staff wake up traveling guests with knocks and phone calls, hotel staff can take a more innovative approach by using infrared scanners that will detect body heat within a room and tell cleaning staff that they should rather come back later if the room is currently occupied.
  • Digital conference facilities Besides being able to offer high density Wi-Fi for conferences and meetings, hotels also need to be able to offer access to audio-visual (AV) and digital facilities for conferences. While the amount of AV and digital equipment that goes into a typical conference room is fairly minimal, staging companies are often hired for various projects in order to equip the facility as required.
  • Mobile communication and automation In many airports, it’s no longer necessary to stand in a queue to check in and people are expecting the same kind of easy, technology-driven check-ins at hotels. Guests want to be able to do everything from checking in at a venue’s automated kiosk to ordering room service with a digital device instead of standing in queues and moving around the hotel premises to order food.
  • Cloud services Being able to provide entertainment on tap and mobile content has led to the trend of hotels investing in cloud services. While hotels want to be able to offer digital content, they don’t necessarily want to invest in IT infrastructure and IT staff, making cloud computing the ideal solution.
  • Feedback on social media Technology has infiltrated almost every aspect of our lives and hotel developers need to realise that almost any person checking in at a hotel, resort, spa or lodge, will have a smartphone in their pockets.
  • Converged LANs to support multiple services Converged local area networks (LANs) will also help hotels to create more intelligent buildings. A variety of computer-based building services can be automated in order to control lighting, refrigeration, air-conditioning and heating. Besides reducing energy consumption, converged LANs can also be set up to provide a smarter, more personal experience. If a guest is known to prefer his or her room temperature at 18°C with the lights dimmed to 65%, for example, this can be programmed before the guest checks in at the hotel.
  • Integrated, seamless experiences Technology doesn’t mean that customer experience can only happen online and through devices, check-ins and online comments. All of these experiences need to be part of an integrated, dynamic system so that the guests’ experiences are at the forefront of the marketing and  operational team’s mind.
  • Marketing, management and hotel developers can no longer work in silos and these technology trends are giving them the opportunities, tools and solutions they need to create memorable experiences that can lead to positive change and growth in the industry.
  • amichellemagluta on 06 Sep 16
     
    With technology evolving and changing at a fast pace it is changing both what consumers expect and how the Hospitality industry responds to these expectations as well as how they do business themselves. The article highlights the many trends in the Hospitality industry. These trends include the improving and overhauling of a Wi-Fi network, conference rooms that offer Audio visual equipment, Smart room keys and many other different trends.
  • lkastwood on 27 Aug 17
     
    In today's world we are surrounded by technology; however, sometimes we do not realize the extreme of which we are surrounded by until we stop and look around. The Hospitality industry is quickly adapting to the technologically world we live it. I read an article written by Jeff Robinson, Technical Director for Aurecon titled "Technology in the hospitality industry - exploring the very latest trends". This article was beyond interesting because it touched on some on the way technology has already changed the hospitality industry and ways it will be changing it for the future. Robinson tells us in his article that "some of the trends in industry are leading to great improvements and savings for hospitality industry companies; while some are changing how hotel developers plan their buildings, infrastructure, management structure and staffing requirements". This means its not only about the bottom dollar, but the experience of each guest when they stay at the hotel. Robinson also states the obvious fact that travelers these days do not see Wi-Fi as a perk, but more of a must have. Full access to audio-visual is also on the must have list especially for business meetings and conferences. What I found most interesting from Robinson's article was the introduction of the Near Field Communication (NFC) technology. This technology give you the ability to share information from a short-range frequency wireless communication. This technology is also ideal for self check-ins by guests at hotels as well as smart room keys.(Robinson) Hotel room keys have come a long way. From an actual key, key card in which you insert, to a key card you simply pass close to the reader and now the birth of the smart key. "Smart room access system allow guests to unlock their doors by simply swiping their phones across a keyless pad on the door.". (Robinson) Now how awesome is that. Robinson also talks about other new technology just as the future of hotel in room entertainment, hotels offering
  • vmorr026 on 26 Sep 17
     
    It has been well described and defined that technology impacted the hospitality industry in which it has advantage and disadvantages. The update and development of software creates a change in the business. This justifies that better software leads to better customer service. For this development has given most business opportunity to grow as they give them better tools.
kenziemoody

Technology in the Hospitality Industry - Have We Gone Too Far? | By Court Williams &amp... - 3 views

www.hospitalitynet.org/...4092507.html

technology hospitality travel

shared by kenziemoody on 16 Jan 20 - No Cached
  • The hospitality industry is changing, and is rapidly becoming super high-tech.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      The hospitality industry is changing, and is rapidly becoming super high-tech.
  • On arrival at their destination, guests no longer need to wait in line for the key to their room. They can now check in and out using electronic kiosks, online and mobile check-ins. Automated payments and the use of smartphones for keyless entry, making requests, online purchases, or even placing room service orders makes self-service an attractive option.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Arrival technology - On arrival at their destination, guests no longer need to wait in line for the key to their room. They can now check in and out using electronic kiosks, online and mobile check-ins. Automated payments and the use of smartphones for keyless entry, making requests, online purchases, or even placing room service orders makes self-service an attractive option.
  • With the advent of technology, however, many activities previously performed by live humans have been replaced by automated methods, mainly in the attempt to streamline functionality and improve service
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      With the advent of technology, however, many activities previously performed by live humans have been replaced by automated methods, mainly in the attempt to streamline functionality and improve service
  • ...23 more annotations...
  • With the rising popularity of online reviews, hospitality guests now have the ability to research any venue to see what others have posted.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Pro:With the rising popularity of online reviews, hospitality guests now have the ability to research any venue to see what others have posted.
  • Both review websites and social media platforms have become active gateways to global opinion, and travelers use these extensively to help them decide where to book
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Pro:Both review websites and social media platforms have become active gateways to global opinion, and travelers use these extensively to help them decide where to book
  • Technology is shaping how lodgings and restaurants are found and booked
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Technology is shaping how lodgings and restaurants are found and booked
  • Improving a guest's experience depends on the ability to identify the individual guest's preferences. The best way to determine these is by collecting data from first-, second- and third-party sources, combining and analyzing it effectively.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Data has enhanced guest experience: Improving a guest's experience depends on the ability to identify the individual guest's preferences. The best way to determine these is by collecting data from first-, second- and third-party sources, combining and analyzing it effectively.
  • guests can now control all the functions of the room from a single device
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Pro: guests can now control all the functions of the room from a single device
  • We have also seen the emergence of cost-saving technologies that not only focus on guest loyalty but also reduce fixed costs and overheads.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Pro: We have also seen the emergence of cost-saving technologies that not only focus on guest loyalty but also reduce fixed costs and overheads.
  • statistics that show an undoubtedly positive response to technology,
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Technology in the industry is well received
  • Biometric authentication offers the most secure method of proving identity that's currently available, and the hospitality industry has been quick to realize the need for this level of safety.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Technology has improved security: Biometric authentication offers the most secure method of proving identity that's currently available, and the hospitality industry has been quick to realize the need for this level of safety.
  • Theoretically, it should improve the customer experience, particularly through the use of data collected by using the various technologies
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Theoretically, it should improve the customer experience, particularly through the use of data collected by using the various technologies
  • two-thirds of U.S. hotel guest respondents felt it was either "extremely important" or "very important" for hotels to continue investing in technology to enhance the guest experience.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      two-thirds of U.S. hotel guest respondents felt it was either "extremely important" or "very important" for hotels to continue investing in technology to enhance the guest experience.
  • it seems travelers of all ages are keen to make the most of online hotel reservations and reviews
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      it seems travelers of all ages are keen to make the most of online hotel reservations and reviews
  • hey understand the need for (and value of) using technology to support the guest experience, and although they are rapidly embracing many aspects of this brave new world, they still need to be able to consult with a human being if required.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      They appreciate t hey understand the need for (and value of) using technology to support the guest experience, and although they are rapidly embracing many aspects of this brave new world, they still need to be able to consult with a human being if required.
  • it seems travelers of all ages are keen to make the most of online hotel reservations and reviews
  • he experience is now facilitated by technological factors,
    • cleon087
      cleon087 on 13 Jul 20
       
      The key word is facilitates, I think that technology has enhanced experience but should never replace the hospitality warm feeling aspect.
  • Baby Boomers who look set to remain the most prolific travelers for the next two to three years, and see if the numbers support the theory that technology has improved the hospitality experience.
    • cleon087
      cleon087 on 13 Jul 20
       
      I think that technology is becoming a necessity in the hospitality industry. There is a need to be up to date. Especially if you want to attract the new generation of travelers.
  • But is it really an improvement, or has the industry gone too far? Do these changes enhance the guest's experience, or have we forfeited the true meaning of the word "hospitality" in the process?
    • cleon087
      cleon087 on 13 Jul 20
       
      I think that the industry is just simply evolving with the times.
  • how much is it taking away from the guest's personal experience?
  • shows the reviews for companies in the hospitality industry are considered 48% more important and valuable than in other industries, which indicates the target audience takes online reviews exceptionally seriously
    • cleon087
      cleon087 on 13 Jul 20
       
      I think that this just leads to different opportunities. Now you can show off on your social media how great your hotel is and its advantages. The only negative is how easily someone can write a negative review that might not even be true.
  • These have taken off extensively, with research showing one half of millennials, 26% of Gen Xers and 12% of Baby Boomers consider themselves "travel hackers," which means they believe they know all the best ways to use technology for good deals. Chatbots on booking websites enable the user to ask questions without even getting up from the sofa.
    • cleon087
      cleon087 on 13 Jul 20
       
      People are spending more time looking for the perfect hotel and for the best price. I know I do this whenever I travel and most of the time becoming a member for something like the Marriott, will end up being the best deal.
  • The benefits of automation will soon become crystal clear.
    • cleon087
      cleon087 on 13 Jul 20
       
      This just helps improve the service and you will still need someone at the front desk.
  • Guests can stream SHOWTIME shows for free through the app, without needing to input credentials or create a subscription. Anyone who prefers not to download the app can operate the same controls using a simplified, in-room remote device.
    • cleon087
      cleon087 on 13 Jul 20
       
      I feel like this just enhances the experience and makes it more personal.
  • from notifications about special deals to managing their loyalty program account.
    • cleon087
      cleon087 on 13 Jul 20
       
      Investing in a well designed app for your company is crucial now.
  • e, for example, the system can automatically send the conference itinerary and a map of the meeting spaces to his or her device.
  • augu010 on 16 Jan 20
     
    The Hospitality industry have been greatly impacted over the years by the advancements made in technology. Customers have everything assessable by the click of a button or utilization of an app. Various software is being created to provide for quick and easy service but in turn takes away from the personal experiences.
  • ...1 more comment...
  • kaylaabad on 29 Feb 20
     
    "All of this indicates that while a hotel offering a truly connected experience is likely to be full of very happy, empowered guests, we can't quite replace the human touch completely just yet." Though technology is taking over the industry, it is important that we not lose or completely replace the humanity of the industry. While technology has enhanced the employee experience and guests do appreciate it, they also like to know that they have a human waiting for them should they have any issues. All in all, technology has improved the industry by enabling a more personalized and empowering experience and increasing the safety of the guests and employees.
  • cleon087 on 13 Jul 20
     
    This article is about the new advances in technology and investing whether it has been taken too far. It analyzes the new advancements such as apps where reservations are made. These new technologies have been made to enhance experience but not replace the warm feeling that hospitality gives you. The article concludes that we haven't taken it too far, instead it has made guest experience better. Especially when it comes to checking in, and not having to wait a huge line when you just want to get to your room.
  • kenziemoody on 30 Aug 20
     
    As we learned this week, technology is impacting the hospitality industry. As the article states- "improving a guest's experience depends on the ability to identify the individual guest's preferences." This reminded me of the Smart Bar video we watched this week. Technology can enhance the quality of experience. However, depending on the businness/ company- most people would be unwilling to put a an investment into tech unless they see a significant uptake from the technology. Even though technology plays a major role in the industry, it has not completely took over human interaction.
bruss031

The future of hospitality tech: keyless entries, welcome robots, and more - 0 views

thegadgetflow.com/...ntries-welcome-robots-and-more

Hospitality Travel Technology

shared by bruss031 on 03 Oct 21 - No Cached
  • Tourism is an industry that merges markets with the power of defining entire local
  • es.
  • With the amazing advances in technology we see these days, it shouldn’t come as a shock to anyone that tech affects these industries as well.
  • ...6 more annotations...
  • These tours would provide you with clearer walkthroughs of hotels before they book them. This way, you’ll have an opportunity to get a deeper preview of where you’ll be staying.
  • They’re there to greet you kindly and provide information—even drinks and snacks! It’s a nice touch that’s sure to enhance your guest experience.
  • So it’s nice to see that some hotels are looking to adopt smart home features to create advanced and comfortable environments for their guests.
  • Additionally, keyless entry is also trending.
  • In a time of COVID-19, it makes sense, too, that some might want to limit contact, so the ability to place an order electronically and receive food or items is a nice option to have.
  • Given the above examples, it really is quite exciting to see how the hospitality industry is evolving. It’s only natural for establishments to embrace technology as it becomes more commonplace, and many hotels can feel a little behind in doing so.
  • bruss031 on 03 Oct 21
     
    This is a great article to visualize and read about all the technologies that are changing the way we as consumers are able to enjoy hospitality and tourism. The large portion of this article encompasses all of the technologies being implemented around the world in a variety of tourism settings. Everything from allowing consumers to take a virtual tour of a hotel room before booking a stay to welcome robots that greet patrons after a long travel journey to their final destination. Technologies like these are a nice breath of fresh air within the industry and are being used to help elevate the guest experience without removing the personal touch the hospitality industry has become known for.
sherylehlers

Spring Cleaning: Why Hotels Are Investing in New PMS Systems in 2023 - Hotel-Online - 0 views

www.hotel-online.com/...ing-in-new-pms-systems-in-2023

technology systems investing pms mobile solution

shared by sherylehlers on 23 May 23 - No Cached
  • PMS that can communicate with multiple departments and be mobile-friendly so to be accessed remotely
  • The hardest part of upgrading a hotel’s tech stack is often dedicating the funding towards it
  • IT professionals in hospitality continue to struggle with implementing new mobile solutions and partnered integrations using legacy systems. This issue remains a top challenge for operators across every chain scale, and it is something many hoteliers have chosen to tackle head-on by updating their PMS for improved capabilities and vendor services.
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  • modern PMS can provide guests with an expanded mobile reservation system supported by online pre-check-in services and a reliable pre-payment portal. These capabilities have improved the room reservation experience on both sides of the front desk, with operators benefitting from more accurate pre-check-in data. At the same time, guests gain the freedom to book and manage their rooms on their own terms.
  • Mobile check-in was popular before the pandemic, and while it is no longer a necessity for operations, it has nonetheless remained a draw for guests that want to self-serve or at least have the option
  • PMS will be able to maintain communications between multiple departments and more effectively store past conversations for clarification and training purposes.
  • PMS companies are teaming with access control solution and kiosk providers to offer not only online check-in and check-out, but keyless entry.
  • contactless technology movement that has cemented its place in consumer behavior is contactless payments
  • Hotels are becoming more competitive thanks to technology, and the PMS is the bedrock upon which these improvements are being made
  • sherylehlers on 23 May 23
     
    Hotels are investing in new PMS systems to gain a competitive edge with improving guest service, staff and property efficiency and profitability. The new PMS can provide lots of benefits including mobile reservations, online check-in and check-out, keyless entry, contactless payment and mobile two-way messaging. All of these benefits of the new modern PMS will help hotels meet their future goals.
danikafox

Hotels Working On Concierge App For Check-in Via Smartphones | The Economic Times - 0 views

www.hospitalitynet.org/...4065287.html

hotels smartphones concierge app

shared by danikafox on 15 May 14 - No Cached
  • Come 2015, guests arriving at the Aloft and W Hotels will be able to bypass the traditional check-in desk and enter their rooms using their smartphone as the room key.
  • Much like Starwood, other top hotel brands are also looking for ways to shorten queues at the front desk by offering quick check-in, check-out and concierge facility through the smartphones of their guests.
  • The Concierge App allows guests to manage a range of services including room service, transportation, local attractions, spa appointments, housekeeping requests, wake-up calls and more.
  • danikafox on 15 May 14
     
    Essentially this article breaks down the evolution of a mobile concierge that is to come in the future of the hotel industry. It is noted that Starwood Hotels has been implementing a system in two of their boutique brands that will allow guests to check-in to a room using a keyless entry system through their smartphones. This type of technology would provide a seamless check-in process and open the door to eliminating a "front desk" all together. The article goes on to explain that Marriott has already implemented a system similar to this in some their properties that allows certain guests to check-in through their mobile app and collect their keys from a designated mobile check-in desk. The use technology and applications has become the "new norm" and as technology continues to evolve the hospitality industry will be on the forefront of its utilization.
irinatroitskaya

Room for Innovation - Hotel Technology | By Hanna Falko and Florian Kriechbaume - Hospi... - 0 views

www.hospitalitynet.org/...4075766.html

shared by irinatroitskaya on 26 Oct 17 - No Cached
  • The world is changing rapidly, hence any type of business needs to adapt to evolving market dynamics.
  • According to a study conducted by Cornell Centre for Hospitality Research in 2014, it is estimated that the Millennial generation will represent 50% of all travelers by 2025.
  • Some brands, such as Loews Hotels, go as far as introducing an option of making a room reservation using a hash-tag on Twitter. Hilton's HHonors app, on the other hand, allows its loyalty program members to select the exact room location and configuration
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  • As more online traffic to the hotels' websites is now driven through mobile devices rather than computers, hotel operators continue to innovate their reservation systems and checkin procedures
  • As such, hoteliers have introduced a mobile check-in option, which enables guests to use their mobile devices as a key, through mobile applications and Bluetooth.
  • Going far beyond just a clean and comfortable bed, guests now want the room layout to be user-friendly and accessible for multiple digital devices.
  • A number of hotel companies have already recognised the benefits IoT can bring to their hotels and are now piloting initiatives around the Internet of Things as an opportunity to improve guest service, efficiency and revenue.
  • Public perception of a hotel is largely formed through the digital channels, especially now that social media platforms are perking up in popularity.
  • irinatroitskaya on 26 Oct 17
     
    The article discusses the aspects where technology is applied in the hotels. First, it is argued that although the hotel industry is considered to be among the slow adopters of technology, still the hoteliers are monitoring the innovations that can increase their efficiency. With the millennials constituting more than a half of all travelers by 2025 the industry should be ready to accommodate their needs for effective service with the help of technology. Bookings are made not only through traditional websites or OTAs but also via Twitter or Facebook. Online check-in process on a mobile device allows the guests select the exact room they want and open the door with the keyless access without stopping at the reception. The hotel rooms design is also changing to provide high connectivity opportunities. Traditional phones are substituted by tablets enabling guests to control the room features and connect with the hotel staff if needed. Internet of Things (IoT) is also considered as a way to improve the guests' experience and hotels efficiency. Finally, every guest now may have a great impact on the hotels' reputation through the social media. I believe that the article highlights the spheres where technology is applicable in the hotel industry and emphasizes the technological issues that should not be overseen by the hotels in order to remain competitive.
kdibe001

Transforming the Guest Experience with iBeacons - Blog - 0 views

blog.cvent.com/...ming-guest-experience-ibeacons

Technology Hospitality marketing emarketing bluetooth beacon hotels experience guests

shared by kdibe001 on 12 Jul 17 - No Cached
  • One of the latest trends to impact hotel marketing and the guest experience is the iBeacon, which sends a Bluetooth push notification to guests’ mobile devices when they come within close proximity of the iBeacon. This presents an opportunity for on-the-spot guest marketing. Beacon technology is the key to improving guests’ experiences. It can help you streamline check-in and check-out, guide guests around the property, and notify them about targeted offers at your restaurant, bar, or spa.
  • Beacons are a super effective source for gathering customer insights. By measuring things such as dwell times, how much time guests spend at certain areas in the hotel, and which areas of the hotel are the most popular during specific hours of the day, hotels can plan reward offers accordingly.
  • Beacons also are useful in measuring and enhancing staff productivity. For instance, beacons can alert housekeeping staff to service a room when the guest is out or to not disturb a guest when she is in the room. No more door hangers!
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  • If your hotel is equipped with beacons, guests can simply walk into your hotel lobby where they’ll receive ‘check-in’ push notifications on the hotel app. The push notification shows the reservation and asks for confirmation. Guests can confirm their reservation with a quick swipe of their finger–the result is a hassle-free guest experience that begins as soon as they enter your hotel.
  • These can also be used to build an interactive tour of the hotel, directing guests and providing info about specific amenities or features.
  • By providing the right offer, at the right place, and the right time, location-based mobile marketing can yield exceptionally high conversion rates with precise ad targeting.
  • kdibe001 on 12 Jul 17
     
    I found this article extremely interesting! Just last weekend I was in Key West at the Hilton Doubletree and I had my first experience of using the keyless entry, which was by using my cell phone as a key instead. My bluetooth was turned off so the staff informed me to turn it on and that was how the phone communicated with turning the door unlocked. This article discusses about how bluetooth technology now enables guests to do more than just unlock their hotel door. Checking in, setting the room temperature, ordering food, and managing the television can all be done. When a guest is walking near a restaurant in the hotel, bluetooth marketing technology can send a notification to the guest offering them something, which can lead to an increase in sales. The future of hotels is ever-changing with technology. Great article to read!
danakissane01

How your room-access bracelet might become a tracking device - 0 views

thepointsguy.com/...travel-wearable-devices

bracelet tracking device technology business travel tech hospitality

shared by danakissane01 on 31 Mar 21 - No Cached
  • Since 2013, the travel industry has been replacing easy-to-lose room cards and cumbersome, old-fashioned keys with room-access wristbands.
  • These wearable room keys can be worn in the shower, pool and ocean, and won’t get lost at the bottom of your bag or dropped on the ground. Some can even be connected to your hotel account and your credit cards, so you can seamlessly make purchases during your trip. But because of the COVID-19 pandemic, the uses for these bracelets and wristbands have evolved. Some are now capable of tracking your whereabouts.
  • Room-access bracelets, which function with a radio frequency identification (RFID) chip, first made a splash in the tourism sector when Disney’s MagicBand appeared at the Florida theme parks in 2013. Taking the place of a visitor’s admittance ticket and FastPasses, MagicBands also allow parkgoers to make on-property purchases and enable keyless entry for resort guests.
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  • Wearables debuted on the open seas in 2014 when Royal Caribbean launched its Wow Bands. Three years later, Princess Cruises debuted its Ocean Medallion technology. This wireless gadget can be worn as a bracelet or discreet pendant necklace, and it enables contactless boarding, keyless stateroom entry and onboard payments for everything from drinks to purchases in shipboard shops.
  • Now, instead of just making it possible to keep an eye on your kids while they’re having fun at a watery splash zone, these devices are now capable of keeping tabs on travelers who are quarantined due to the ongoing coronavirus pandemic. As part of Kauai’s so-called “enhanced movement quarantine,” six resorts on the Hawaiian island use a mobile app paired with a wearable surveillance device to ensure guests comply with a mandatory 72-hour quarantine upon arrival. Some properties provide the bracelets for free, while others charge guests up to $100.
  • The British Virgin Islands also mandate that guests wear tracking bracelets. Arriving passengers, including residents and citizens, must take a COVID-19 test at the airport and use a contact-tracing system on their phones linked to a government-issued wristband during a four-day quarantine before being tested again. The two required tests, the mobile contact tracing app and monitoring bracelet are provided at the visitor’s expense, costing approximately $175.
  • There are also environmental concerns. Most properties don’t reuse the bracelets. Chapur, of Le Blanc, said their beachfront resort uses plastic-free vinyl wristbands, but they still generate more waste than a keycard, which can be reprogrammed.
  • With more travel providers (and entire nations) turning to wearable technology in an effort to curb the spread of COVID-19 amongst travelers, we’ll likely see new innovations in the wearable space. A single device could become your room key card, a quarantine monitor, theme park pass and mobile payment device. It could even use biotechnology to monitor your health, like the buttons deployed by the Cayman Islands to help travelers enjoy a reduced quarantine period. But hopefully, these wearable devices will become increasingly comfortable, eco-friendly and more discreet, so guests and travelers aren’t easily singled out — and aren’t deterred from using the technology in future applications.
  • danakissane01 on 31 Mar 21
     
    This article explains how devices like Disney's MagicBand technology might become a tracking device during your vacation.
joshusingdiigo

EVEN™ Hotels Introduce PDC's Smart Band® RFID Wristband System for Keyless Ro... - 0 views

news.cision.com/...-entry-and-cashless-p,c9634689

shared by joshusingdiigo on 12 Jun 21 - No Cached
  • PDC’s Smart Band® RFID wristband system has been used by leading amusement parks, water parks, resorts, and music festivals to deliver unique and convenient applications that help redefine the guest experience
  • As each chip contains a unique ID number, the bands are impossible to duplicate.
  • EVEN™ Hotels guests receive an RFID room keycard, and for $8, may purchase a waterproof Smart Band® with a securely sealed RFID chip inside that stores and verifies guest data when scanned by a reader.
  • joshusingdiigo on 12 Jun 21
     
    In 2014 EVEN Hotels began a launch of RFID bands to secure guest information. The trial began giving customers the option to keep these when departing. In the hotel industry, getting rid of old systems like key cards for rooms, eliminates so many problems. One of the many benefits is less complaints about room keys not working properly. However, the guest is free to use this band wherever they are on site. After reading this it was clear that there was not a security issue with these bands, as they are personalized for the guest. The only negative I see with the bands is if the tech behind it is sustainable enough to be consistent during busy seasons.
Diya ZHAO

Five Innovative Technologies Hotels Use | Work in hotels, find hotel jobs and internshi... - 1 views

www.iworkinhotels.com/vative-technologies-hotels-use

easily live hotels technology

shared by Diya ZHAO on 29 Mar 13 - No Cached
  • Every year they come out with new innovative technologies to make your stay at hotels all around the world easier and more comfortable than they have even been before.
  • All these things are possible and more with this easy to use remote technology at the Montage. Room personalization is a great way for guests to make themselves feel comfortable while they are away from home. No longer are you stuck with standard room temperatures or television settings. You can use this technology to make your stay a true vacation. 
  • This eliminates the time needed to spend at the front desk waiting for front desk staff to help you or logging on to your personal computer while you are at the hotel giving you quicker easier concierge service
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  • Offering a new but desired technology the Ushuaia Beach Hotel in the capital of Ibiza has been able to help make your stay even more fun while sharing it with your friends.
  • You can now save yourself the time and trouble of checking into a hotel at the front desk. With the advanced technology the Clarion Hotel in Stockholm Sweden offers, you will be able to bypass the check-in process and head right to your room.
  • No more calling and requesting services at this high class hotel. The innovative technology at the Eccleston Square Hotel London allows you to order your services through your iPad. Using the touch screen you not only request your room to be serviced you can request what time your room be serviced. With a touch of your iPad screen you can easily make reservations at the spa.
  • Diya ZHAO on 29 Mar 13
     
    Every year hotels come out with newer more advanced ways to make your stay more comfortable. In some hotels gone are the days of getting up and turning off the light or calling and trying to get services via the telephone. Remembering to put out the Do Not Disturb sign is now a thing of the past combined with remote systems and keyless entry already out and being used it makes one wonder what they could possible think of next.
sanchezgema_

COVID-19 Resource: 5 Technologies for a 'New Normal' Hotel (Part 1) - 1 views

www.hospitalitynet.org/...4098642.html

technology hospitality covid

shared by sanchezgema_ on 24 May 20 - No Cached
  • chelasccr on 24 May 20
     
    This article is about how hotels are able to adjust to the new guidelines with covid. It has adjustments with how to reserve seats at the pool. Options for ordering food and how to do check in and check out.
  • sanchezgema_ on 31 Aug 20
     
    -COVID has affected the Hospitality industry and therefore affects the way consumers behave due to new legislation. Technology is being used in order to reduce the amount of consumers that experience COVID as well as employees. -Technology 1: contactless check in/out and keyless room entry -Fuel (provider of guest facing hotel software solutions) expanded this option for independent and boutique hotels. This makes it more accessible for travelers and reduced the spread of the virus. -Technology 2: touchless menu's for restaurants and hotels -MyMenusOnline is a touchless digital restaurant menu system that was recently launched. -There are many restaurants like Chilis, Carolina Ale House, etc that are also taking part in touchless menu's. -Technology 3: virtual TV remote control launched by Otrum -Hotel TV remotes are difficult to sanitize and makes it easier to spread the virus. -Technology 4: Solay mobile app provides social distancing technology for resort pools and beaches -Solay mobile app provides resorts and hotels an inventory management system so overnight guests are able to make reservations for seating at pools and beaches that are placed six feet apart. -Technology 5: Molekule Air - destroy viruses and bacteria like a pro -Air pro RX was cleared as an air purifier that is meant to destroy bacteria and virus' in the air.
dlevine4195

Top 5 Hospitality Tech Trends for 2021 | By Serge de Klerk - Hospitality Net - 1 views

www.hospitalitynet.org/...4104029.html

hospitality tech mobile Software

shared by dlevine4195 on 13 Sep 21 - No Cached
  • online check-in and check-/out possibilities; mobile keys and cloud connected keyless hotel locks instead of a keycard and traditional Bluetooth locks; cashless payment methods; communicationservices, such as instant messaging with staff.
  • IoT allows for further automation and guests to be able to control their entire stay in the palm of the hands. It syncs the physical and digital world and connects hardware with software.
  • This will guarantee the needed interconnectivity between the different tools and enables intelligent workflows to be made.
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  • the fact that more and more systems are connected to the internet and with IoT those systems can interact with each other in a smart way.
  • when an IoT lock is opened, this can automatically set on the connected smart lightning and temperature in the room.
  • . More and more are we seeing that the core, a hotel's PMS, is completely cloud-based and API driven.
  • IoT solutions also reduce costs associated with running a hotel by streamlining operations, providing better insights and offering real-time, automated management.
  • integrations allows for hotels to focus on guest interactions and service instead of administrative tasks.
  • There are many hotel tech companies that are then able to help hoteliers face these challenges and empower to run better, smarter hotels.
  • Hotels prefer to use one interface and guests should be able to use one (web)app for their entire journey. Having a cloud-based access system real-time connect with your PMS will offer this.
  • Creativity and flexibility will be key to driving hospitality growth post-pandemic.
  • Although technology can be a real game changer for the industry, it starts with the creativity of the industry itself.
  • Cloud-based technology can also be updated easily, securing hotels for future innovations and answering to their challenges of keeping up with the fast-paced technology in this industry.
    • dlevine4195
      dlevine4195 on 13 Sep 21
       
      Important Digital Touchpoints - Online Check in/Check out - Mobile Keys, locks, and Bluetooth keys - Cashless payments - Faster communication
    • dlevine4195
      dlevine4195 on 13 Sep 21
       
      IoT (Intelligent Technology), reduces costs, lets guest personalize and control every aspect of their stay, it connects the physical and digital world. These aspects are really crucial for success after the pandemic. It will allow hospitality companies to stay up with the trends of the contactless world. Since everything can be reached form mobile devices.
    • dlevine4195
      dlevine4195 on 13 Sep 21
       
      This will allow for more sustainability as well, making brands more "green", and saving energy and waste. This will be a lot more appealing for travelers, showing them hotels and restaurants have a mission to save the environment.
  • dlevine4195 on 13 Sep 21
     
    This article discuses how post pandemic technology integrations will be necessary to stay up to date with the average traveler. Cloud Services, integrations into PMS systems are allowing the guest to control every aspect of their stay by the touch of a button.
rhera004

Technology in the hospitality industry - exploring the very latest trends - 5 views

www.aurecongroup.com/...ploring-the-very-latest-trends

technology hospitality hotel Tech

shared by rhera004 on 24 Oct 19 - No Cached
  • Digital conference facilities
  • hotels also need to be able to offer access to audio-visual (AV) and digital facilities for conferences.
  • If a hotel has extensive conference facilities, network design becomes critical to ensure indoor mobile phone coverage, Wi-Fi connectivity, VoIP, real time location services (RTLS) and internet protocol television (IPTV)
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  • When investing in digital apps for check-ins, room service and other customer-oriented digital interactions, hotel operators are investing in systems and technologies that can personalise the experience for guests, including a guest’s name being displayed on the welcome desk at a digital check-in station;
  • hotel staff can take a more innovative approach by using infrared scanners that will detect body heat within a room and tell cleaning staff that they should rather come back later if the room is currently occupied.
  • NFC technology can also be used to personalise a guest’s experience at a hotel or resort.
  • A boutique hotel that is nestled between Apple’s headquarters and other tech companies, called Aloft Cupertino, has a robot butler called Botlr that is able to move between the various floors of the hotel in order to take items such as toothbrushes, chargers and snacks to guests.
  • Near field communication (NFC) technology is the next-generation short-range high frequency wireless communication technology that gives users the ability to exchange data between devices.
  • Retina scanning is even more accurate and secure
  • than fingerprint scans and hotels like the Nine Zero Hotel in Boston have already installed an iris scan system
  • Marketing, management and hotel developers can no longer work in silos and these technology trends are giving them the opportunities, tools and solutions they need to create memorable experiences
  • 81% of respondents wanted access to mobile video content at hotels and 55% said that mobile content availability at a hotel would influence where they choose to stay.
  • Being able to provide entertainment on tap and mobile content has led to the trend of hotels investing in cloud services.
  • gives hotels the flexibility to expand and adjust their IT needs along with business growth
  • Cloud computing is becoming the norm and we will continue to see hotel groups replacing their legacy IT infrastructure with cloud solutions.
  • take full advantage of technology in this space is using it to communicate how well they are doing (in real time) with respect to their various environmental initiatives (such as real time electricity/water usage reporting, etc.)
  • local area networks (LANs)
  • building services can be automated in order to control lighting, refrigeration, air-conditioning and heating.
  • Besides reducing energy consumption, converged LANs can also be set up to provide a smarter, more personal experience.
  • Another innovative way to offer a keyless experience is through fingerprint-activated room entry systems and retina scanning devices.
  • Installing and maintaining a hotel-wide wireless network may be coupled with costs, but many leading hotel groups have started to install high density Wi-Fi and started to offer in-building mobile phone coverage as guests have come to expect these services during their stay (not only for themselves, but also for their guests if they are hosting a conference or function at the hotel).
  • While the amount of AV and digital equipment that goes into a typical conference room is fairly minimal, staging companies are often hired for various projects in order to equip the facility as required.
  • Guests want to be able to do everything from checking in at a venue’s automated kiosk to ordering room service with a digital device instead of standing in queues and moving around the hotel premises to order food.
  • investing in a check-in/cocierge app requires a small initial investment and can lead to greater efficiency and savings as hotel staff are able to focus on customer service and property developers don’t have to create large static reception desks at each entrance and hotel location.
  • can transfer data at up to 424 kbits/second and the communication is enabled when two devices touch each other, which makes mobile payments (by touching the smart phone to a credit card) an instant, secure process.
  • this technology could also be used to track loyalty points from a guest’s use of the conference facilities or room service.
  • Infrared scanners are now also used to minimise disruptions relating to housekeeping (which is a common complaint from customers).
  • All of these experiences need to be part of an integrated, dynamic system so that the guests’ experiences are at the forefront of the marketing and operational team’s mind.
  • Starwood (owner of the Sheraton, Weston and “W” hotel chains) has already upgraded 30,000 room locks across 150 hotels with this system and Hilton will be implementing a similar system at 10 of their US properties this year. In 2016, they will be deploying the smart room key technology globally.
  • This technology will mean that guests don’t have to worry about picking up keys and front desk staff won’t have to issue new keys in the event that a guest loses their room key.
  • The hotel room’s television, radio and clock are taking a backseat as travellers use their own technology to keep themselves entertained.
  • Many companies in the hospitality industry are already using social media to their advantage as guests check-in on location-based social media apps, tweet about their experience on Twitter and share their holiday photos with friends and followers on Instagram and Facebook.
  • his shift has led to many hotel and leisure groups developing active social media monitoring and communication strategies in order to stay on top of what’s being said about them online
  • Hotels will increasingly install smart room access systems that allow guests to unlock their doors by simply swiping their phones across a keyless pad on the door.
    • rhera004
      rhera004 on 28 Aug 21
       
      This section is talking about designing effective conference facilities/ ensuring your hotel/ facility can accommodate clients technological needs. My thought on this is how can we in the hospitality field accommodate this when we do not yet know the scope of need. We do not know what is to come. Ex. Roads in Europe are incredibly narrow as no one knew cars would be a thing in the future. It's crazy to think buildings and infrastructure can also become obsolete.
  • medical facilities;
    • rhera004
      rhera004 on 28 Aug 21
       
      Super important given the state of things
    • rhera004
      rhera004 on 28 Aug 21
       
      This freaks me out a bit b/c of devices which can aid people in stealing your credit card information in close proximity to you.
  • For example, advertising can be targeted based on gender and age (so if a child walks by a digital sign in the lobby, the advertisement can change to promote a local theme park or the hotel’s kids club
  • hanging a ‘Do Not Disturb
    • rhera004
      rhera004 on 28 Aug 21
       
      Eco-friendly option. I like this!
    • rhera004
      rhera004 on 28 Aug 21
       
      Wireless = More sanitary. No one really thinks about the amount of hands that have been on room key cards...
    • rhera004
      rhera004 on 28 Aug 21
       
      This may be a hard sell for some people. Ex. Conspiracy theorists etc.
  • almost any person checking in at a hotel, resort, spa or lodge, will have a smartphone in their pockets.
    • rhera004
      rhera004 on 28 Aug 21
       
      Social Media is such a powerful advertising tool as well. Have clients work for you. This can also be dangerous if your facility is not running at 100%
    • rhera004
      rhera004 on 28 Aug 21
       
      Can be creepy- but will definitely optimize guest experience.
  • hen processes should be put in place to ensure the right person follows up by communicating with the guest and solving the problem at the hotel.
  • ead to positive change and growth in the industry.
  • l
  • computers no longer see Wi-Fi as a perk, but as a must-have when they check in at a hotel.
  • computers no longer see Wi-Fi as a perk, but as a must-have when they check in at a hotel.
  • I
  • t might not yet be financially feasible for hotels to completely abandon the user pay model, but many of them are re-thinking their current infrastructure and pricing models.
    • rhera004
      rhera004 on 28 Aug 21
       
      Bluetooth speaker system connectivity would be a good idea for hotel rooms.
  • anonymous on 24 Oct 19
     
    The article lists the varies new technology that are becoming more and more of the norm in modern hotels. The first and most important is WIFI. Ten years ago every hotel you went would make you pay for WIFI nowadays guests look for hotels that offer free wifi. Conference facilities are a big thing in larger hotels but they need to be digital. Everyone has a mobile device so making as much as possible available on a guests mobile phone will go a long way. Entertain and clod services are all new technologies being used in hotels as well. Of course social media is a huge part of our day to day world.
  • anonymous on 19 May 20
     
    This article talks about how technology is affecting the hospitality industry. There have been several small technological advances in the industry. Recently, advances have been skyrocketing, especially in the hotel sector. Hotels have been updating their technology year after year striving to stay relevant. Businesses are looking for Digital conference facilities for their conferences/meetings. Where skype and zoom calls can be conducted in a business fashion. There are also hotels that are looking to put in finger scanning devices for room access and infrared scanners for staff members to monitor room activity. This article has several other fantastic advances in technology that could be used in the hospitality industry as a whole.
  • laboygrisell on 25 Aug 20
     
    Technology evolves everyday it keeps getting better and making lives even easier. Guests are attracted to hotels who have the latest technology. This week I saw in social media a friend of mine is currently in Las Vegas and her room had an Echo Dot and she was asking Alexa to turn off the lights and close the shades. That got my attention and is proving the point on how the Hospitality industry has to be at the very top of the latest technology trends.
georgemacintyre

No, guests do not require human-provided services in hospitality | PhocusWire - 0 views

www.phocuswire.com/ovided-services-in-hospitality

shared by georgemacintyre on 17 Jan 22 - No Cached
  • The classic philosophy in hospitality goes like this: customers – whether leisure, business, corporate group or SMERF members - require services provided by super nice, smiling, well-trained humans.
  • I believe the notion that guests are demanding human-provided services is greatly exaggerated, especially today. A great example of why guests do not care about human-provided services as much as some in our industry think comes from the vacation rental sector.
  • The vast majority of these short-term rental bookings were done online via Airbnb, Vrbo, FlipKey, Vacasa, etc.
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  • Just imagine the whole vacation rental experience: you book online, receive online confirmation and pre-arrival information (directions, keyless entry info, destination info, etc.); upon arrival enter the unit using the mobile key or keyless entry; enjoy your stay; pack your bags and leave on day of departure.
  • All of this while having a completely humanless experience!
  • Five years from now, the hospitality industry won’t be needing half the people it needed back in 2019, and the savings from payroll will mean the investments in next-gen technology will pay for themselves.
  • The ultimate goal imposed on hospitality by the marketplace is simple: do more with fewer employees by using technology and thus reducing the property’s staffing needs by a significant percentage. 
  • So how much human labor would a hotel need in the future? In my view, five years from now, the hospitality industry won’t be needing half the people it needed back in 2019, and the savings from payroll will mean the investments in next-gen technology will pay for themselves.
  • georgemacintyre on 17 Jan 22
     
    This article portrays the belief that human interaction is very overrated in the hospitality industry. This author believes that rental services such as airbnb are proving that human interaction is unnecessary in hospitality and that hotels are wasting many resources by hiring too many people that technology could do the work for instead.
Jenan Williams

Teaching an Old Dog | hospitalityupgrade.com - 1 views

www.hospitalityupgrade.com/...magazine_Detail-ID-748.asp

shared by Jenan Williams on 25 Aug 12 - No Cached
  • Jenan Williams on 25 Aug 12
     
    Copyright 2011 In 1991 I started consulting to hotels, specifically regarding technology. Since then I've been lucky enough to be published in this magazine, to have spoken at HITEC and IHMRS, and also to have presented to many hotel companies.
  • Jenan Williams on 25 Aug 12
     
    After reading this article, I thought about my travel experience over the years and how technology has advanced greatly. I clearly remember stay in hotels with 27 box tv , standard alarm clocks and brew style coffee pots.Luxury rooms had VCR and I'm talking circa 1999. Fast forward five years and high speed internet, dvd players and docking stations began to make waves, out with the old and in with the new. Today, with a world filled with smartphones, sleek and slim TV and laptops, social media and WI-FI, staying connect is a must. Hotels are finding innovative ways to keep guest coming back. LCD, LED, HD, 4G are all acronyms that keep guest happy. From access their social media site, using keyless Wi-Fi door openers and having an apps makes a world of difference to tech savy guest, regardless of age. A recent hotel stay left me in speechless, I checked in using the app I downloaded to my phone, I customized my movie selection, orders my favorite snacks from the room service, used my phone to swipe into my room. Yea I was blown away by that fuzzy bar code scanner thingy, actually work. And be part of it all, I used didn't have to change the configurations on my laptop to access any of my favorite sites, I log into everything via a wireless keyboard and there it was 37in HD LCD screen updated me on the happening in my world. Technology, oh where we would we be without you?
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