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sbarr011

Who takes responsibility for cyber security in a hotel? - 0 views

www.tnooz.com/...nsibility-cyber-security-hotel

#cybersecurityinhospitality #cybersecurity #hotelmanagement #hoteltechnology

shared by sbarr011 on 12 Jul 18 - No Cached
  • it is vital that franchisors and their corporate security teams communicate franchisees’ contractual duties;
  • It’s you who may need to ensure all policies are upheld, that’s why it pays to provide incentives that will make it worth franchisees’ while to comply.
  • The study also reported that the cost for each lost or stolen record containing sensitive and confidential information increased from an average of $154 to $158.
  • ...9 more annotations...
  • And, while there’s no definitive answer to who owns cyber security in a hotel franchise, hotel owners or franchisees can take measures, such as investing in cyber insurance and maintaining updated systems, to prevent a cyber attack.
  • there have been multiple data breaches in some of the biggest hotel chains, with 55% of data compromises resulting from a corporate/internal network breach.
  • If the lines are still blurred come May 2018 – when GDPR is implemented – hotels may not be compliant and will face strict penalties.
  • Last year’s Ponemon study found the average total cost of a data breach is $4 million.
  • Adding to the cyber security difficulty: most franchisees have multiple properties, each with their own brands and contracts, making it even more important for cyber security policies to be implemented and upheld.
  • However, currently, too many hotel owners rely heavily on central reservation systems; thus, they don’t have much, if any, involvement in data collection or storage. That makes it difficult to implement an effective cyber security policy.
  • Many of the vulnerabilities are due to a gap in hotel franchise’s cyber security responsibility.
  • Unfortunately, this industry is a popular target for attack, because of the type of data it holds – credit card data, frequently used throughout the hotel either at check-in, in bars, restaurants, or shops – as well as relatively poor cyber security.
  • According to a recent Trustwave 2016 Global Security Report, the hospitality industry accounted for the second largest share of data compromises among any other last year.
  • sbarr011 on 12 Jul 18
     
    This article discusses the liability for a cyber breach at various branded hotels between the franchise owner or the corporation. The Trustwave 2016 Global Security Report stated that the hospitality industry had the second largest amount of data breaches. Additionally, more than half of the breaches are from a corporate/internal network breach. According to a Ponemon study, the average cost of a data breach is $4 million. While this is alarming, it is a surprise since hotels store numerous amounts of personal customer data including guest's credit card information. The article states that cyber hacks are largely due to the gap in not knowing who is responsible for the cyber security. There is an issue of control of data versus franchise network requirements. The hotel brand places individual franchisees in control of their own cyber security. However; they must rely on many centralized corporate owned reservation systems that could be possible access point for cyber attacks. The article suggests that the individual franchisee should make more effort in protecting their customers information as the hotel brand will take most of the blame. This does not help either side. Also, it mentions that in order to protect the hotel franchise it is important to have updated systems and should consider investing in cyber insurance.
sbarr011

InnQuest Software - How Future-Proof is Your Hotel Property Management System? - InnQue... - 0 views

www.innquest.com/...tel-property-management-system

#pms #hoteltechnology #hotelmanagement #futureofpms

shared by sbarr011 on 18 Jun 18 - No Cached
  • To be as future-proof as possible, your PMS most also offer revenue management capabilities, staff scheduling, guest loyalty features and a channel manager that provides you with access to a world of potential booking sources.
  • When the provider monitors your hotel PMS 24/7 and it is cloud-based, you’ll lessen your hotel’s IT security burden because you’ll only need a Web browser and Internet connection to access the PMS. This also allows you to benefit from the latest server security updates to deter attackers.
  • Link a PMS to the right external systems, and you’ll reduce duplicate workload, all but eradicate human error and be able to provide new guest services in high demand.
  • ...7 more annotations...
  • Your hotel property management system software is the heart of the hotel’s technical operations, but it will benefit significantly from integrations with third-party systems
  • If your current provider seems uncomfortable divulging information about either its PCI compliance or preparations for the GDPR, then it might be time to look for a replacement.
  • A hotel PMS that is not GDPR-compliant can cause a hotelier to face potential legal and liability issues. Hotels must obtain, store and process personal data to provide the best possible guest services.
  • To process guest credit cards securely and in a manner that makes your hotel compliant, you’ll need a hotel property management system which has embraced the PCI standard.
  • A cloud-based hotel PMS enables the housekeeping & maintenance staff, for example, to receive room cleanings and maintenance requests in real-time with powerful desktop and mobile tools.
  • If you can’t access your PMS with a mobile device, such as a tablet, or a laptop computer with a WiFi Internet connection, then it’s missing, perhaps, the most important piece of future-proofing required.
  • The Hotel Property Management System (PMS) is essential for guest satisfaction and business success.
  • sbarr011 on 18 Jun 18
     
    This article discusses the importance of a hotel being up to date with their PMS system and all the features a PMS system could have. The article states that cloud-based PMSs accessible to hotel staff via Internet through a phone, table or laptop is essential for the future of PMS and will enable the staff to stay up to date in real time. Additionally, a PMS system that is PCI compliant is necessary to protect guest personal information and will allow the hotel to provide better guest services and satisfaction. Another feature listed was to ensure the PMS is integrated with third-party systems such as two-way OTA interfaces and credit card processing platforms. This will help eliminate human error and lessen workload so employees can concentrate on delivering the best guest experience. Also mentioned was the fact that a cloud-based PMS offers security updates that will always be compliant to the latest standards of cyber security. With staff scheduling and revenue management capabilities, PMSs are a much more integral and important part of hotels success than ever before. It is imperative for a hotel to be up to date with their PMS so they don't fall behind their competition.
sbarr011

Mobile key: It's the new reality for hotels | Hotel Management - 1 views

www.hotelmanagement.net/...-key-it-new-reality-for-hotels

#mobilekeyentry #hospitalitytechnology #futureofhotels #hotelmanagement

shared by sbarr011 on 20 May 18 - No Cached
  • ” Shedd said. “On average, guests using digital key rate a hotel seven points higher than keycard guests with 84 percent of guests likely to use digital key again. 
  • New technology always takes time to enter the mainstream and mobile key is still on the adoption curve, but reviews among users and hotel satisfaction scores prove out that mobile key is the future
  • “The global demand for digital locks has swamped the manufacturers to the extent the typical wait time to receive new locks is up to 90 days. Challenges still exist around budgets to fund upgrading locks to BLE, but the desire to do so among hotels worldwide seems to be universal.”
  • ...2 more annotations...
  • Remote check-in with mobile keys will allow guests to go straight to [their] room and improve the hotel’s operational efficiency.”
  • The mobile technology used with radio frequency ID electronic locks delivers a more personalized and interactive guest experience—from check-in and informing guests of hotel amenities to securely accessing their room, all via their mobile device,
  • sbarr011 on 20 May 18
     
    The article titled Mobile Key: It's the new reality for hotels by Esther Hertzfeld, discusses the various aspects of the implementation and utilization of the mobile key technology in hotels. The mobile key technology is a Bluetooth enabled lock that a user can open with their mobile devices. The popularity and demand for mobile key entry in hotels is skyrocketing. However, hotels can't implement them as fast as the guests demand and desire them. It will be easier for hotels that are being built from scratch to integrate the feature than established hotels switching over to this new technology, but I believe they will eventually. In the article it states that guests rate the hotel 7 points higher with mobile key cards. Higher reviewed hotels will bring in more guests thus increasing hotel revenue. The utilization of the mobile room key allows the guest to check in on their phone remotely. Once the guest arrives to the hotel they can go straight up to their room without having to stop at a front desk. This gives the guest a more personalized and efficient experience, which I agree with. In my opinion being able to walk into a hotel and go up immediately to my room is ideal. I have not stayed at a hotel yet that has used the mobile key feature but I imagine it is great. I think all hotels in the future will run on mobile key entry. The article states there will be a learning curve for the guests and staff initially. It will be important to educate guests who don't travel often and guests in general. It stated that some people might feel embarrassed if they don't use the mobile key correctly and need to return to the front desk. That could be very frustrating to some guests who come to their room and then have to go back downstairs to talk to the front desk if something goes wrong. It is also stated that there will be awareness and comfort challenges with the front desk staff. I believe that mobile key entry is the future of hotel technology. It will take
lorenismora21

Cloud Computing: Travel and Tourism Trends - 0 views

This article talks about how beneficial it can be to have a cloud based model for travel companies. Cloud solutions offers flexibility, scalability, remote access to services and can reduce operati...

https:__www.hotelmanagement-network.com_features_cloud-computing-travel-and-tourism-trends_

started by lorenismora21 on 01 Sep 21 no follow-up yet
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