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Solo travel and its promising business opportunity | PhocusWire - 0 views

www.phocuswire.com/Solo-travel-deep-dive-Klook solo travel
shared by uhey77 on 28 Jan 20 - No Cached
  • Of the nearly 21,000 people we surveyed around the globe, 76% indicated that they have either traveled alone already or are considering it – regardless of age, gender and nationality. 
  • The vast majority of people are interested in traveling solo.
  • (53%)
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  • “me-time”
  • for self-care or to reward themselves
  • 40% of both Generation Z and Millennials said they were keen to “meet or date new people.”
  • 41% of Generation X and 37% of Baby Boomers said they are drawn to the “flexibility of traveling alone.”  
  • Asia are leading the solo travel trend
  • Korea (93%), Vietnam (84%), mainland China (84%), and Taiwan (84%)
  • With the rapid rise of solo travel around the world, the tours and activities sector is poised to grow dramatically in the coming years.
  • Klook is curating new experiences geared for independent travelers, as well as exploring innovative ways to connect like-minded people through technology.
  • uhey77 on 28 Jan 20
     
    Whether travelers are seeking freedom or flexibility, new friends or more "me-time," the solo travel market will only expand as more people begin to feel comfortable with the idea of exploring alone. Whether travelers are exploring on their own or hitting the road with loved ones, we're dedicated to helping them enjoy the best of every destination and feel part of a global tribe of curious, passionate explorers.
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Email marketing for hotels - everything you should be doing (and more) | PhocusWire - 1 views

www.phocuswire.com/g-you-should-be-doing-and-more technology marketing email solution mobile
shared by jorgeegutivav on 17 Nov 19 - No Cached
  • jorgeegutivav on 17 Nov 19
     
    This article discusses the most effective ways for hotels, both small and large, look to email their prospective clients. The ages of emails spam from companies in order to engrave their name onto their client's eyeballs are over. Personalized emails with relevant information, discounts, and rewards are much more effective and are increasing revenues for hotels everywhere. The article goes into all of these aspects with great detail and allows hoteliers to improve on their own methodology with these tried-and-true techniques.
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Enhancing the Travel Experience Through Personalization - 0 views

insights.samsung.com/...rience-through-personalization Technology Hospitality network business travel airline future service
shared by kdibe001 on 24 Jun 17 - No Cached
  • By looking beyond fare revenue and basic services such as excess baggage fees, airlines have the opportunity to enhance their revenue through the development of personalized, branded services higher in the value chain
  • 79 percent of passengers preferred to buy additional services directly from the airline rather than a third-party vendor
  • One example of using technology to develop a personalized customer service strategy comes from Emirates airlines, who signed an agreement in January to adopt Sabre Corporation’s technology that allows consumers to easily purchase a range of customized fares. The two companies will also use the solution to provide the airline’s fares to global travel agents who use Sabre.
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  • Travelers can select from Emirates’ branded fares that offer the option of choosing from budget fares, the most reward miles or the greatest degree of flexibility.
  • Utilizing technology to enhance the travel experience reflects a growing trend of airlines operating more like the retail industry. This trend will continue as travelers come to expect increasingly personalized service, and airlines that adopt a retail-oriented customer service strategy will better meet the needs and desires of travelers before, during and after their journey.
  • kdibe001 on 24 Jun 17
     
    The leader in the airline industry, Emirates airlines is collaborating with Sabre Corporation Technology to provide better services for it's customers, as well as receiving more in revenue. Studies have shown that customers enjoy customizing their travel plans and by working with this new type of technology partnership, the software is being developed that will allow the customers to customize every aspect of their trip. They can filter based upon price, miles earned, and date/time while then adding on any other options, but rather through just one airline, this software allows guests to choose from all airlines within the Emirates family. I think this type of investment technology is the future, because the airline industry has already changed the way we purchase airline tickets, by no longer including seat selection, checked baggage, and now even carry-on baggage. Instead of trying to make the customers feel like the airlines are charging for every littl thing (which they are), this type of technology can let guests feel like they are truly creating their own trip.
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How Top-Performing Hotels and Resorts Optimize the Guest Experience - 1 views

www.hotelnewsresource.com/article94670.html
shared by rderonville on 04 Jun 17 - No Cached
  • GEM is a long-term, multi-pronged initiative that encompasses virtually all aspects of a property. Having the right technology infrastructure is critical.
  • In the end, GEM is a strategic undertaking. It is as much a set of guiding principles as it is a set of technology solutions.
  • Ideally, a PMS would also integrate with sales and marketing campaign solutions, which may be managed through a CRM system, as well as guest loyalty management and rewards solutions.
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  • PMS upgrades account for the largest portion of the budget for hotel technology investments.
  • Specialized standalone solutions and PMS modules designed to manage specific hotel facilities and departments also play an instrumental role in influencing the guest experience
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Sustainable hotels: how hotels can reduce energy costs - 1 views

www.telegraph.co.uk/...sustainable-hotels hospitality technology green solution
shared by natashacastro on 22 Nov 17 - No Cached
  • n the hotel industry there is an urgency not only to go greener but also to become more tech-friendly, according to recent research by energy leaders E.ON.
  • The first stage is to check the rate at which they’re paying for energy, and to get a greater sense of how much their business is affected by this cost. The second is to address the easiest fixes to bring that cost down – such as replacing inefficient bulbs or heaters and minimising wasted heat or light. The third is to put energy at the heart of the business’s strategy and to make committed investments that promise long-term reward, such as installing solar panels, or investing in waste heat-recovery systems to slash heating costs.
  • The changes in travelling habits and the demands of guests will have a significant impact on hotels both small and large,” says Phil Gilbert, director of energy solutions at E.O
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  • “Cutting down waste, using smart technology to manage buildings and possibly generating their own power are all options for hotels to consider, and E.ON can help throughout the whole process, from concept to management.”
  • is now ready to invest significantly in energy solutions across other hotels in the Thwaites chain.
  • Getting to grips with energy costs is important for all businesses, and minimising the impact that rising energy prices will have is important for every organisation’s long-term security.
  • natashacastro on 22 Nov 17
     
    This article discusses the push that is happening for hotels to "go green" and "tech-friendly". Travelers have more of a preference for eco-friendly/tech friendly hotels when booking. For example, guests now prefer wifi more than complimentary breakfast. Another example that guests are searching for sustainability usage was important to them. In a survey done one in five woule stay in a boutique hotel if it used renewable energy sources. The article examines the desires for guests and their preferences for hotels and how hotels can adjust to this change. To meet these demands, hotels can address what are easy fixes such minimizing wasted heat or light. Another way hotels can hop on in this movement is by investing in systems that are eco-friendly such as waste heat-recovery systems. Investing in energy solutions will meet customer demands and help save the environment.
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Budgeting for Cybersecurity: Risk vs Reward - NuData Blog - 0 views

nudatasecurity.com/...budgeting-for-cybersecurity Technology Hospitality network business cybersecurity cyber attacks ddos data breach
shared by kdibe001 on 29 Jun 17 - No Cached
  • Companies are facing an onslaught of cybercrime – everything from DDoS attacks to breaches to insider theft – and the numbers are staggering. Cyberattacks typically cost large businesses $861,000 and small business on average about $86,500, according to Kaspersky Labs. Jupiter Research is estimating that the cost of data breaches will reach $2.1 trillion globally by 2019. It is the frequency of attacks and the cascade of numbers which now makes this a CEO and Boardroom issue as cyberattacks could cause some major damage or even take whole businesses down.
  • IT Security budgets are set to grow 14% on average over the next three years with small business spending as little as a $1,000 all the way to a million dollars for large companies. While some analysts like Cybersecurity Ventures predict that there will be a burst of spending – 12-15% year over year growth through 2021, Gartner Research reports that IT security spending will account for less than 5% of worldwide IT spending.
  • You can also get more budgeting dollars by leveraging bottom line increases such as incentives for VIP customers, revenue increases, and spend increases throughout the customer lifecycle.
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  • Security spending does not equal security effectiveness
  • kdibe001 on 29 Jun 17
     
    I found with this article that cyber attacks are becoming alarmingly more common than we have prepared ourselves for. Businesses now need to invest in their own cyber security department or, as the article suggests, apply a cyber security budget to each department. With security budgets predicted to increase 14%, money should be collected through the customers over a lifetime of the customer so that the budget is continually there. I found this article to stand out to me because I never thought of cyber security being so crucial, but it easily makes sense. I think a lot of business lack in providing the proper amount of security to prevent cyber attacks. Personally, I never heard of a cyber security department so this was new for me to read about.
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Why integrated POS Systems are a must | TechRadar - 1 views

www.techradar.com/...s-are-a-must-for-your-business POS CRM
shared by balle028 on 29 May 21 - No Cached
  • Beyond improving the checkout process, an integrated POS system can give you valuable insights into the behavior and purchase patterns of your customers. You can leverage such data on the shop or café floor, but it can also be shared with internal UX analysts, brand marketers, and pricing teams to help inform marketing campaigns and increase profitability. 
    • balle028
      balle028 on 29 May 21
       
      POS systems are becoming a lot more engaging. which would help make a lot more profits for companies based on data acquired.
  • Integrated merchant services including integrated credit card processing eliminates the need for manual entry during checkout. This not only saves time but also reduces the probability of human errors. What’s more, integrated card processing makes your end-of-day reconciliation much easier. 
  • One of the biggest benefits of integrated POS systems is that they facilitate exceptional customer experiences that boost loyalty. By integrating your CRM and/or marketing automation software with your POS system, you can get access to valuable insights into the preferences and behavior of your customers.For example, you could keep track of the products they buy most often or the ones they’ve added to their wishlist and send them personalized product recommendations. In a retail setting, your staff can use such information to make relevant suggestions suited to their interests. You can also leverage the data you have to create loyalty programs and targeted marketing campaigns. Personalized offers, recommendations, reminders and rewards can go a long way in encouraging your customers to make repeat purchases, boosting loyalty and retention. Besides all of this, an integrated POS system also helps you keep track of your best-selling products so you can manage your inventory efficiently. This can prevent your customers’ favorite items from going out of stock and keep them happ
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  • Personalized, data-driven offers can greatly increase the likelihood of your customers responding to them. The financial cost of a customer being fond of your business versus favouring it is huge. Think about it, do your customers have an affinity for your business or have they fully bought into it as Apple loyalists have bought into the Apple brand?Overtime, personalized marketing equates to you building an individual brand relationship with each customer. This has a long-term effect on boosting sales and offer conv
  • But before you rush out to choose a new POS system with integration, be sure to check it integrates with your existing systems first. Usually, their website should reveal such information. For example, Zettle lists all of its POS and e-commerce integrations on its website. 
  • balle028 on 29 May 21
     
    this article goes in-depth the benefits of using POS systems.. POS systems are being used a lot more than ever before. it is a great and effective tool to follow up on customer engagement and understand more about sale information and profit projections, all while providing excellent customer service
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Converting Data into Business Intelligence in the Hospitality Industry | TravelDailyNew... - 1 views

www.traveldailynews.com/...ce-in-the-hospitality-industry
shared by obrediajones on 03 Jun 20 - No Cached
  • hospitality is better primed than most industries to harness all that big data has to offer
  • Big data” as a buzzword is often thought to mean a large volume of information, but simply possessing the information is not tantamount to using it in a way that adds value to your business. Therefore, what you want is a “big data strategy.”
  • an API-powered data system will provide a holistic snapshot of your business that integrates with third-party business intelligence (BI) vendors to transform raw data into a user-friendly format with gauges, dashboards, trendlines and more to equip you with the exact answers you need to improve your business. 
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  • it is best to identify an industry-specific option so the collection process yields both sufficient quantity and quality of information. 
  • Hoteliers should choose a collection tool that combines numerous data sources with sufficient speed to process information in real-time
  • security must be inherent in a data storage system
  • data warehousing is an essential tool for hoteliers to stay ahead of the curve
  • The first phase of a big data strategy is data collection.
  • harnessing big data through data warehousing enhances data mining, analytics reporting, decision support and business forecasting
  • Collectively, these capabilities result in an increase in efficiency, reduction of costs and improvement of overall performance and profitability. 
  • Consistent data monitoring and evaluation allows hotel teams to deliver a high level of service while consistently striving toward continued improvemen
  • On the macro level, corporate and regional managers have the extended oversight necessary to ensure the right decisions are being made at every level of the company from the ground-up.
  • Hoteliers who decide to apply big data in a meaningful way will reap the rewards in every aspect of their business, from sales and marketing to guest satisfaction. To improve labor management, hotel operators can monitor employee productivity within an easy-to-use dashboard and gauge overtime hours to cut back on unnecessary expenses. 
  • The obsession with big data is here to stay. Success-oriented hotel operators must adapt to the changing landscape of the industry by adopting the most versatile technology on the market.
  • obrediajones on 03 Jun 20
     
    Article explores the uses of data mining in hospitality. How when used effectively data mining can result in the creation of strategic sales and marketing plans that improve customer satisfaction and retention. Author also discusses the importance of data security and warehousing throughout the phases of executing a "big data strategy."
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Why Your Restaurant Needs a Mobile POS System - businessnewsdaily.com - 0 views

www.businessnewsdaily.com/11348-mobile-pos-benefits.html
shared by teresaricks on 01 Feb 21 - No Cached
  • Mobile POS systems allow restaurants to increase sales and retain customers using their own tablets or smartphones.
  • A mobile POS, or mPOS, is a point-of-sale system that uses a smartphone or tablet to act as a register and accept payments on the go. A mobile POS accepts credit cards and contactless payments.
  • What sets a mobile POS apart from a stationary POS system is the portability of the hardware
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  • An mPOS is best for businesses that want to complete transactions on the go – such as a landscaper, a food delivery service, or a retailer that wants to move customers through the checkout process faster.
  • Mobile POS systems are also popular with market vendors, home repair services and food trucks.
  • An unattended POS system enables self-ordering and self-checkout, which has become popular during the COVID-19 pandemic.
  • Getting an mPOS system up and running is simple. You choose your mobile POS software provider, download the app, and connect your card reader to the mobile device. Once that's complete, you can start accepting payments. Mobile POS systems rely on Wi-Fi or a data connection to process payments.
  • The standout features that make mPOS popular include portability, speedy checkout, inventory management tools and advanced reporting.
  • Restaurant owners have come to rely on mPOS systems for several reasons. They're easier to set up and use, they support a wide selection of third-party integrations, and they can facilitate rewards and loyalty programs.
  • teresaricks on 01 Feb 21
     
    This article reviews Mobile POS systems and unattended POS systems and provides key features of each.
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Hotels Remain a Prime Target for Hackers - Security Boulevard - 0 views

securityboulevard.com/...ain-a-prime-target-for-hackers hotels hackers security target
shared by anonymous on 26 Jun 21 - No Cached
  • Two years ago, in its “Hotels Outlook Report 2018-2022,” PWC found that hotels are a favorite target for hackers, with the hospitality industry having the second-highest breach numbers after the retail sector
  • . The same report found that 74% of hotels lacked breach protection
  • In 2018, hackers attempted to access Marriott International’s Starwood Hotels & Resorts Worldwide guest reservation database. In the same year, the Radisson Hotel Group identified a breach affecting Radisson Rewards members
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  • These breaches can also be costly, with the UK’s Information Commissioner’s Office (ICO) fining Marriott $23.8 million for the Starwood breach.
  • Today, close to 50% of all bookings happen through online travel agencies or online channels, with the share of offline bookings dropping every year.
  • For hotels, the information is exchanged between the payment gateway, the OTA, the intermediary and its central reservations system (CRS
  • These multiple data exchanges among partners leave the data that much more susceptible to breaches
  • , as not all providers have the same security standards.
  • First, they should reduce the temptation to focus on standalone point solutions
  • Instead, they should look at technology providers that help in securing the entire data value chain by focusing on having a security framework that stops data from moving outside of the country (which is where it is typically misused
  • Second, hotels should know the storage practices and policies of all providers, insisting on a zero percent storage rate to reduce the chance of personal data getting expos
  • Similarly, hotels should make sure that partners do not store any credit card information locally, which will reduce the risk of exposure
  • lso, with most companies using some form of cloud infrastructure, hotels should know the structure used by any partner (private, hybrid, public) as well as what protections are in place
  • They will also be taking an important step in protecting their brand identity, as brand will be essential as the recovery from the COVID-19 fallout continues
  • anonymous on 26 Jun 21
     
    This article points out that hotels are still a huge target for hackers. Hotels need to make sure they reduce the temptation on standalone point solutions. Hotels should focus on having a security framework that stops data from moving outside of he country. To limit hacking as well, hotels should not store information locally. It was surprising to read that 74% of hotels lacked breach protection.
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Top Cybersecurity Challenges for the Hospitality Industry | KirkpatrickPrice - 0 views

kirkpatrickprice.com/...s-for-the-hospitality-industry
shared by afost026 on 28 Oct 19 - No Cached
  • Organizations within the hospitality must consider why they’re a target for cybersecurity attacks, which data privacy and security frameworks and regulations apply to them, and what challenges they will face.
  • Data Collection
  • Data collection inherently makes the hospitality industry a target for hackers and cyber attacks
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  • When Marriott’s guest reservation database was breached, the names, mailing addresses, phone numbers, email addresses, passport numbers, rewards account information, dates of birth, gender, arrival and departure information, reservation dates, communication preferences, and encrypted payment card numbers of up to 383 million guests were compromised –
  • If a hacker can get into just one location’s gift shop or front-desk system, they can access a whole lot more
  • afost026 on 28 Oct 19
     
    This article talks about the many challenges for the hospitality industry due to hacking. One example is interconnected technology. If a hacker can hack into one location, they can hack into multiple connected locations.
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How IT Can Go Green | Top Stories | | Hospitality Magazine (HT) - 2 views

hospitalitytechnology.edgl.com/...How-IT-Can-Go-Green78245 hospitality IT green travel
shared by Panpan Xie on 07 Feb 12 - No Cached
  • In the world of information technology (IT), the green movement is taking shape. There are numerous opportunities for IT professionals to take leadership roles in helping their organizations to adopt sustainable practices. Technology is a tool to provide solutions, but regrettably, technology can also be a source of the problem due to factors like energy consumption and the environmental impacts when disposing of obsolete or broken technology (i.e., e-waste). Therefore, we will need to look at situations and technology usage via multiple lenses to try to assess the net impact to determine if the outcomes are truly desirable and positive versus negative. This often requires asking tough questions and looking for possible unintended consequences before decisions are being made
  • Like any business initiative, green IT projects will require strong commitment from an organization’s top management and investment in time and resources at all levels.
  • In order for tourism to prosper, we cannot afford to let our environment erode.
  • Jiaqi Xu on 07 Feb 12
     
    Green information technology(IT), referred to as green computing, is a term used to describe the application of automated resources in an efficient manner. Green IT originates with system manufacturers producing environmentally friendly products and encouraging users to adopt eco-friendly practices such as reducing paper usage through minimal printing, operating more efficiently with power management,and exercising proper recycling habits.As global information technology environmental standards continue to expand, it is highly likely that guidelines governing product life span, power consumption and recyclable resources will be in the forefront.
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  • anonymous on 13 Feb 12
     
    This article shares how IT is going green in several areas including hospitality. It speaks to digital marketing, e-waste, and appealing to employees to aid in using technology responsibly. The use of energy saving techniques and energy star products.
  • Tamara Lang on 31 Aug 12
     
    As our natural resources are being depleted rapidly and technology is changing faster than ever resulting in mountains of "e-waste", I believe the IT industry should focus a vast amount of their efforts in the area of sustainability or going green. In the hospitality and tourism industry maintaining natural resources and cutting down on the consumption of water, energy and paper is an IT issues that we can all support. The focus of this article was about revealing opportunities where IT can go green. Sustainability is good for the environment, the viability of the hospitality industry, the guests, and the bottom line. According to the article, IT leadership needs to take "a leadership role in helping their organization to adopt sustainable practices". Some of the areas where IT can look at going green are as follows (information taken directly from the article): * Using IT responsibly and effectively to reduce energy, water and paper consumption * Deploying effective technology practices such as Energy Star compliance to power down computers automatically after periods of inactivity and server virtualization * Tackling e-waste and deploying recycling technologies to reduce environmental waste and impacts * Digital marketing practices * Marketing strategies to report and promote green practices A commitment of time, money, and resources will be required from all levels of leadership in order for green IT projects to work. Companies have to educate their employees and guests to create awareness, implement practices such as energy audits, device shut downs to force people to use media, and give rewards to get the buy in. Even though the payback of green initiatives may take a long time, the upside is that you are being environmentally conscious and doing the right thing.
  • Michael Anthony on 31 Aug 12
     
    I highlighted in blue the sections I was most interested in, I found the passage about reducing faxing and photocopying to be most interesting. There is no reason to be so reliant upon these when you can send attachments through your smart phone. Hotels and other properties can unplug these machines to save money on the electric bill. There are otherways to be paperless, for example.The article I spoke of was about how hotels can limit the need to priint itemized bills and reciepts, all charges can be posted right to the mobile app on the smart phone. The mobile app on the smart phone will even unlock and lock your room doors and allow enterance to the spa and fitness center. There won't be a need for plastic room keys anymore either.
  • Panpan Xie on 07 Feb 13
     
    In hospitality industry, IT technology brings many benefits to us, but it is also a source of pollution when disposing of broken technology. There are many advantages of green IT movement such as reducing energy, water, paper, environmental waste and impacts, etc. Although it has many benefits, green IT projects need support from company's top leaders in both time and resources. The ROI of green IT is a little bit longer than other types of projects, but it has upside potential and intangible benefits. Green IT practices are not contrary with making money, so hoteliers should take measures to lead the organization on its journey to green action.
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The Best Employee Management Software for Small Businesses - TechnologyAdvice - 0 views

technologyadvice.com/...employee-management-software hospitality
shared by nbakir on 25 Nov 20 - No Cached
  • nbakir on 25 Nov 20
     
    This article outlines the main elements of HR. It presents HR as a functional task in a firm which focuses on employee matters and processes, thereby aggregating the lifecycle of each employee. This includes hiring, benefits, performance, communication, training, rewards and others (Scott, 2020). Based on this, the writer defines the essence of HR and also goes on to show that HR requires an appropriate software which meets the core duties and goals of HR as a functional business unit. On the basis of this, the author deduces the most important elements of an HRIS or HR software. This starts with the need for the software to be Workable. This means it has to track data and information and must be able to store, protect and disseminate information when and how it is needed. The main strength identified by 15Five include the ability to gather and compile data weekly, provide a system of feedback through surveys, generate quarterly reviews and track and analyze responses of employees. Other standards include the ability of the HR system to connect members of the team through various well-integrated communication tools like chats among others. Then in terms of training, there should be the right tools that can be used to learn and undertake activities. This has to be flexible and give employees the chance to gain new knowledge and also demonstrate their newly acquired knowledge. For bonus, there should be an information system that can be easily programmed to meet the needs of the industry. In the hospitality industry, there is the need to be dynamic and an appropriate HRIS should identify the needs at different times and make changes. In conclusion, the take home point of the article is that an HRIS must meet the core HR data collection and information generation needs. In the 21st Century, the system might need specialized functionalities covering training and developing, remuneration calculation and other functions. However, it seems there is the need for a strong i
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Why Your Organization Should Pay Attention to Marriott's New E-Commerce Partnership | PCMA - 0 views

www.pcma.org/tts-new-e-commerce-partnership
shared by anonymous on 10 Sep 20 - No Cached
  • Alibaba has more than 500 million active consumers on its platform, and the new relationship gives Marriott opportunities to re
  • ach the growing number of Chinese travelers
  • enhance our service for Chinese guests when they arrive
  • ...6 more annotations...
  • Alipay,
  • broaden our offerings of guest amenities and services appealing to Chinese travelers
  • 600,000 new Marriott Rewards loyalty members
  • world’s largest source market for outbound travel
  • more Chinese join the ranks of the middle class and choose to travel.”
  • conference attendance numbers
  • anonymous on 10 Sep 20
     
    In 2017, Marriott entered into an e-commerce partnership with Alibaba...China's number 1 recognizable name in e-commerce. By installing Alipay and broadening their guest amenities, Marriott is hoping to increase the number of Chinese travelers to their hotels all over the world. Globally, China is expected to have the largest population growth and Marriott is banking on them to travel to their hotels.
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Top 5 Cloud Computing Trends for 2020 - Learn What You Need To Know - 0 views

vnt-software.com/cloud-trends-2020 Cloud computing trends
shared by xiaoyuzhang on 12 Sep 20 - No Cached
  • In 2020, the emerging cloud trend is that enterprises are becoming less worried about sticking with one cloud vendor, and are embracing a multi-cloud or hybrid-cloud offering where they can get the best out of each solution.
  • Visibility across a heterogeneous environment will be more important than ever, ensuring that organizations can achieve the same level of insight across the board, in various instances and platforms, without gaps.
  • According to Gartner, the worldwide revenue from public cloud will grow by 17% this year to $266.4 billion. A record-breaking 60% of organizations will be using an external cloud provider’s managed services offering by 2022, doubled from 30% in 2018 – growth is an undeniable cloud trend. The decentralized model of consumption has raised costs for organizations exponentially, and often without any control over the spiraling bottom line.
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  • While your cloud provider will be responsible for infrastructure needs such as storage, outsources will be taking care of compute and networking, specific needs such as data, visibility, AI and ML technology, or IoT.
  • As cloud costs get taken under control, businesses will have more revenue at their disposal to take advantage of these solutions that beat their specific industry challenges. In turn, providers will look to push out innovation that is easily accessible to a wide audience, has a low learning curve, low-code interface, and is more democratized overall, so that anyone can reap the rewards. Without the need for a team of data scientists, organizations will begin to see the benefits of Machine Learning, AI, and automation in a very tangible way to solve and enhance business strategy and an exciting cloud trend in 2020.
  • xiaoyuzhang on 12 Sep 20
     
    This article showed us 5 cloud trends coming up over the horizon in 2020. They are multi and hybrid cloud environments will continue to grow; retaining compliance in an increasingly complex environment; organizations will make it a priority to control cloud costs; solution-focused partners; a continued shift to tech on demand.
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5 Best POS Systems for Hotels | Book Guests With Ease - 0 views

toppossystem.com/pos-system-for-hotels pos hotels
shared by mannypjr on 20 Sep 20 - No Cached
  • It works with a variety of amenities such as restaurants, travel desks, spas, minibars and much more. It comes with unlimited built-in POS System terminals.
  • Hotelogix lets you settle payments through different modes. It accepts multiple currencies, processes credit cards or generates bills directly to the company.
  • Allowing management to gain greater control of all departments by merging operations together, like Housekeeping POS, Front Desk POS, etc.
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  • Making packages and inclusions will help up-sell services.
  • The main focus is to make lasting connections that enhance guest satisfaction, boast an efficiency of staff and operational workers and grow revenue opportunities with automated engagement.
  • Restrictions can be set up to restrict users to perform critical actions like night audit.
  • On-premise or installed deployment feature is not available in the POS System.
  • You can easily promote your hotel through various channels with a variety of inclusive packages and rates.
  • This avoids the need to print multiple receipts and cause inconvenience to the guest.
  • This POS system caters to scheduling activities, food and beverage and more.
  • It also expedites the traditional check-in and out experience which mostly causes dissatisfaction.
  • It protects the guest’s payment data and reduces the risks, costs, and compliance by tokenizing each transaction with point-to-point encryption (P2PE).
  • The customer service staff is not always able to solve your issue at once, but their team can submit a ticket and get any errors fixed within a reasonable timeframe.
  • Allow customers to pay their entire bill and room costs at checkoutVerify that the billing is accurate by putting all charges on one billCombine bar, restaurant, and room service charges for any roomMatch specific menus to any display device to any area in your hotel
  • You can connect and share data in real-time with this POS system.
  • Assign special permissions to managers or cashiers, giving them the ability to view sales numbers or simply manage inventory.
  • The interface also allows for seamless billing for any and all room service requests.
  • You can track products easily and see if they are near the minimum or maximum level.
  • If you own multiple businesses, you can use Bepoz to keep track of all of your businesses.
  • Bepoz does not provide installation or an on-premise option.
  • LS Retail provides a holistic solution to all your worries by giving you a transparent and enhanced view of your hotel’s entire business operations.
  • With LS intelligent analytics tools, businesses can track and study their customer’s past interactions and preferences to make their guest profiles more meaningful.
  • LS Central for hotels gives an option where it can be deployed solely in the cloud, on the hotel premises, or both at the same time – whichever way suits your business profile in the best way.
  • It gives a complete overview of your hotel’s current occupancy, its housekeeping, along with all the extensive analysis required by the management to make necessary decisions.
  • It is a single platform that minimizes costs because it reduces the number of vendors and other systems that are otherwise needed for resolving all hotel-related business issues.
  • There is nothing more important than booking guests. Using a hotel POS system can help this process become quick and easy.
  • The average consumer is more likely to go for a package deal, given that they are getting good value for their money.
  • If the client makes an online reservation, the information will be distributed in real-time.
  • You can print these reports and give a detailed review such as payment balancing totals, customers served, average customer and much more.
  • Rewards deals can often increase sales.
  • Our recommendation is to consider Hotelogix or Agilysys, as they are user-friendly and have effective loyalty and sales tools.
  • The features are very comprehensive and fit for both large and small hotels.
  • mannypjr on 20 Sep 20
     
    This article looks at the 5 best POS systems for hotels including Hotelogix, Agilysys, Lightspeed Retail, Bepoz, and LS Retail. It breaks down what makes each system different and the pros/cons associated to each of them.
38More

2019 Hotel Accounting Trends Are All About the As | Hospitality Technology - 1 views

hospitalitytech.com/ccounting-trends-are-all-about
shared by jessielee214 on 08 Feb 19 - No Cached
  • From an industry perspective, the next chapter of hospitality accounting will be all about the three “A’s”: apps, automation and analytics. Faced with greater demands in 2019, hoteliers will be forced to find new forms of automation to speed up financial processes and improve visibility on the backend, while enticing guests to utilize mobile apps through enhanced personalization on the frontend.
  • Mobile app reporting not only streamlines efficiencies and allows easier access to data, it also allows today’s hotelier to be more agile. GMs and other personnel can be on the go and still have KPIs, productivity data and real-time stats in the palm of their hand.
  • Good data supports good management. As more guests tap into hotel apps on the front end, hoteliers can track, analyze and adjust their offerings on the backend to meet guests’ needs, all while supporting a business synergy and strategy that makes sense.
  • ...31 more annotations...
  • Increased automation will remove manual workloads and streamline processes. Putting the right industry-specific accounting software in place will be a game-changer for hotels looking to pinpoint inefficiencies and significantly reduce expenses across property lines.
  • During the next wave of hospitality technology, more and more hoteliers will recognize the power of analytics and adapt their strategy accordingly. Smart operators will seek out the most versatile technology on the market to collect and store information through data warehousing, which enhances data mining, analytics reporting, decision support and business forecasting.
  • Hotels have already begun replacing front-desk employees with apps, robots and automated kiosks. As a result, finding high-quality labor (at a reasonable cost) is no easy task.
  • As we continue to live in an increasingly customized world, hoteliers will seek targeted accounting tech partners to replace one-size-fits-all solutions.
  • Apps/AI Over the last decade, the hospitality industry has developed a fixation on mobile technology that has revolutionized hotel management. In the next phase, this trend will continue with full force—and any service that is currently delivered using pen and paper will eventually make the shift to mobile.
  • Hoteliers are already using their mobile apps for real-time data analysis, allowing them to make informed decisions whether they are on property, near their work areas, in the field or on the fly.
  • Predictive analytics and forecasting tools will continue to allow management teams to better anticipate and adjust decisions to meet future guest needs without sacrificing bottom-line results.
  • While there has been significant introductions with regard to guest-facing apps, and apps focused exclusively to enhance the guest experience, the untold value in mobile apps, for the operator, is behind the curtain
  • Automation Rising demands from guests will require hotels to be more responsive than ever. To keep up with the pace, managers will need to access an array of critical information on-the-fly, from in-house guest preferences to upcoming reservations, restaurant volumes, spa bookings and so forth—with automatic alerts set up that notify staff members when there’s a deviation from the plan related to forecasts or scheduling changes.
  • By combining varied data sources into one centralized location, or data warehouse, an API-powered data system will provide a holistic snapshot of entire portfolio raw data into a user-friendly format with gauges, dashboards, trendlines and more to equip hoteliers with the answers they need to impact bottom-lines.
  • Analytics The phenomenon of “big data” has infiltrated the professional world, spanning industries and transforming all facets of business, from accounting and operations management to marketing and business development. No longer bogged down by paper and binders, today’s hoteliers can access numerous data sets at every turn, from STR reports to PMS documents and guest satisfaction surveys.
  • On a micro level, big data will help property managers faced with countless day-to-day decisions make more informed choices on the floor, from keeping track of labor expenses to assessing the cost of a new light fixture.
  • On a macro level, corporate and regional managers will have the extended oversight necessary to ensure the right decisions are made at every level of the company from the ground-up.
  • And finally—partnering with a hotel-specific provider will continue to be invaluable for hoteliers to speed up their internal processes, minimize investment, reduce errors, and increase overall performance to make more informed decisions on the horizon.
  • the next chapter of hospitality accounting will be all about the three “A’s”: apps, automation and analytics.
  • Apps/AI
  • this trend will continue with full force—and any service that is currently delivered using pen and paper will eventually make the shift to mobile.
  • significant introductions with regard to guest-facing apps, and apps focused exclusively to enhance the guest experience, the untold value in mobile apps, for the operator, is behind the curtain.
  • Mobile app reporting not only streamlines efficiencies and allows easier access to data, it also allows today’s hotelier to be more agile.
  • interact with and enhance the guest experience by being more available and more attentive on the floor. Removing the chains and restrictions of the desktop and expediting report compilation, hoteliers can truly begin to refocus on delivering the best experience possible without worrying about becoming mired in the weeds of business ineffeciencies.
  • Predictive analytics and forecasting tools will continue to allow management teams to better anticipate and adjust decisions to meet future guest needs without sacrificing bottom-line results.
  • Good data supports good management. As more guests tap into hotel apps on the front end, hoteliers can track, analyze and adjust their offerings on the backend to meet guests’ needs, all while supporting a business synergy and strategy that makes sense.
  • Automation
  • managers will need to access an array of critical information on-the-fly, from in-house guest preferences to upcoming reservations, restaurant volumes, spa bookings and so forth—with automatic alerts set up that notify staff members when there’s a deviation from the plan related to forecasts or scheduling changes.
  • Increased automation will remove manual workloads and streamline processes. Putting the right industry-specific accounting software in place will be a game-changer for hotels looking to pinpoint inefficiencies and significantly reduce expenses across property lines.
  • Analytics
  • Smart operators will seek out the most versatile technology on the market to collect and store information through data warehousing, which enhances data mining, analytics reporting, decision support and business forecasting. These capabilities will result in increased efficiencies, reduction of expenses and improvement of overall performance and profitability.
  • Over the next five years, the advantages of having a big data strategy will be infinite. Hoteliers who decide to apply big data in a meaningful way will reap the rewards in every facet of their business, from sales and marketing to guest satisfaction. On a micro level, big data will help property managers faced with countless day-to-day decisions make more informed choices on the floor, from keeping track of labor expenses to assessing the cost of a new light fixture. Using consistent data monitoring and evaluation, hotel teams will be able to deliver a higher level of service while making informed strides every day.
  • Technology and Labor
  • Effective labor management technology can help proactively notify management when there’s an issue and eliminate overtime before it happens to ensure that guest satisfaction remains high while balancing profitability. Mobile and dashboard data related to key functions that consume labor will become the GM’s best friend.
  • finally—partnering with a hotel-specific provider will continue to be invaluable for hoteliers to speed up their internal processes, minimize investment, reduce errors, and increase overall performance to make more informed decisions on the horizon
  • tricc003 on 08 Feb 19
     
    Accounting trends in the hospitality industry are always evolving with technology. Hotels are looking for technology that will catch their data and analyze it all while delivering it in a more user friendly app. Apps, Automation & Analytics are the A's of hotel accounting and technology.
  • ...1 more comment...
  • anonymous on 12 Jun 20
     
    Currently, accounting is about three different things. First, there are apps. Apps can be used to help hoteliers make informed decisions based off the analysis of real-time data. They are able to make these decisions from basically anywhere. Second is automation. Automation helps get rid of the looming manual workloads most hotels endure. The third thing is analytics. In today's hospitality industry, hoteliers are able to access data sets from wherever they may be. According to this article, apps, robots, and automated kiosks have already started to replace front-desk employees.
  • hankunli on 15 Jun 20
     
    Accounting cannot be without data. In my opinion it is mainly about data analysis. With automation and analytics, it will be more reliable and descriptive. Apps helps mainly in its portability and time efficiency.
  • jessielee214 on 23 Sep 20
     
    The article talks about three future trends called A's - apps, automation, and analytics. It makes examples of their function and works. In my opinion, the A's can use in any industry, not only in hospitality. They can help us work more efficiently and shorter working hours.
5More

Marriott Offers Option to Bypass Front Desk with Mobile Check-in App | News | Hospitali... - 3 views

hospitalitytechnology.edgl.com/...-with-Mobile-Check-in-App88149 marriott mobile app check-in front desk
shared by Alyssa Westmeyer on 13 Sep 13 - No Cached
  • Adoption has been rapid as one-quarter of Marriott Rewards guests with reservations at those hotels used the Marriott Mobile app to check-in. 
  • Mobile is Marriott’s fastest growing consumer channel
  • Marriott plans to add mobile checkout in November
  • ...1 more annotation...
  • Marriott recently launched a new website – www.travelbrilliantly.com – revealing innovations under development, as well as a co-creation platform to solicit future-forward ideas from influencers, experts and traveling consumer enthusiasts
  • Alyssa Westmeyer on 13 Sep 13
     
    The launch of a mobile check-in app is one of the most innovative developments in recent hospitality history. This is what consumers have been asking for for years and it eliminates the need for expensive and maintenance-laden kiosks. This is clearly a result of Marriott's recent commitment to innovation through its Innovation Lab - a subterranean space that functions as a technology design board. On the website listed in the article, www.travelbrilliantly.com, you will find so many more intriguing ideas and unlikely but brilliant partnerships. Contributors are even encouraged to submit their own ideas so that the public can vote on them, engaging users. Marriott, once considered a but stuffy and cookie-cutter has once again transformed itself and taken a leading role in the industry.
10More

Artificial intelligence is reshaping the hospitality industry | Strongbytes - 0 views

strongbytes.ai/gence-is-reshaping-hospitality
shared by teresaricks on 08 Feb 21 - No Cached
  • With the help of AI, businesses operating in the hospitality industry can upgrade their services, processes and improve customer experiences.
  • AI systems, more specifically chatbots, have proved to be extremely effective when it comes to direct messaging and online chat services. Chatbots are able to understand and respond to simple questions or requests almost instantaneously. And they can do this 24 hours a day, seven days a week.
  • Apart from discussing with customers, AI-driven chatbots can help hotel guests with a wide range of tasks, including ordering meals or drinks, controlling room temperature and lighting, managing evening reservations, as well as taxi booking and itinerary planning.
  • ...6 more annotations...
  • Most accommodations collect a lot of information about current or potential guests and AI systems can sort through these large amounts of data and draw important conclusions that will help businesses adjust their services and strategies.
  • Machine learning based techniques such as natural language processing and sentiment analysis can help you extract key customer data, like certain positive or negative phrases from a voice chat, an instruction to an AI-powered assistant from your hotel or a discussion in the review section of your website. This information will allow you to customize your offer or rewards program for certain guests.
  • Introducing AI-based features into websites can reduce friction and provide customers personalized experiences, while also freeing up staff who can handle more complex tasks.
  • Regarding occupancy, an AI system can help businesses by providing relevant insights into the occupancy patterns of the area they're located in. In addition, it can dynamically adjust pricing rates from day to day.
  • Furthermore, AI can parse multiple sources of information and identify if there are any upcoming events that might influence your occupancy rate or might determine the price to go up.
  • airports are benefiting from AI-powered robots too. These robotic assistants can help passengers by carrying out a series of tasks including providing information in different languages, performing check-in activities, etc
  • teresaricks on 08 Feb 21
     
    This article discusses the various ways that AI is being integrated into the hospitality industry and the positive effects it has had in the industry.
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