Using conferencing platform Hopin, SaaStock can see how long attendees are tuning in for, which talks they’re watching and how many people they’re networking with via the platform’s chat roulette-style function.

Forging digital connections:

The events and social working space had been wildly popular from the get-go, with 275 members and a waiting list of more than 4,000.

Ethel’s now has the opportunity to go international. Since launching four months ago, there are now more than 1,000 digital members, stretching as far as Germany and the Netherlands.

Taking takeaway seriously:

For D&D London, the challenge was to make sure this experience was on par with what customers of hip haunt Bluebird were used to.

In June, the team decided to make the most of this and set up a rotisserie outside the restaurant, creating a sense of theatre and letting the smell waft down the King’s Road.

D&D plans to continue experimenting with at-home dining.

Leveraging live-streaming:

MelodyVR, a US company that creates virtual reality music experiences, has had to rethink how it does business.

MelodyVR launched its newly kitted-out, COVID-secure studio and an events series, dubbed Live From LA, featuring artists such as John Legend, Cypress Hill and Nelly.

Self-isolation stations:

European hospitality brand 25hours Hotels saw occupancy crash from 95 per cent to zero.

could book into a room with high-speed wifi, a work station and complimentary Nespresso coffee.

Marti says the office offering will stay until business is back to normal levels.

Many hotels are incorporating web-based solutions to optimize their key management functions in order for managers, HR executives, and employees to shift their focus to other high value activities.

Within just a year, the hotel experienced significant positive results in terms of better alignment and lower turnover.

scale, magnitude, duration, and strategic importance

hotels are cultivating talent pools internally and preparing their employees to assume leadership roles whenever the time comes.

The senior management needs to outline such customer service values of their hotel, and ensure that their staff at all levels has clear understanding of how their individual actions contribute to providing these values.

senior executives also need to empower employees to ensure they deliver them in a way that adds values to the customer experience.

experience and knowledge must be readily available to employees, and must be proactively delivered to the right person at the right time.

they need to reinforce core messages through timely advice, which should be both practical and inspirational.

Each employee needs to know this change is going to affect their work, what they are expected during and after the transformation process, on what basis their performance will be measured, and what is the altered definition of success and failure.

The Marriott mobile app is accessible globally, allowing access to book rooms in over 3500 properties.

A very important aspect of mobile tech is providing staff the essential tools to deliver outstanding experiences

Hotels can actively analyze this huge collection of guest data to understanding and anticipating guest demands for superior experiences. 

This data is also being used by hotels to deliver guests with more personalized experiences.

New technologies and upgrades will make service delivery easier for staff, while hotel guests will experience a completely new service delivery process. 

Hotels can then use these very valuable user preferences to delight the guests when they visit next with already personalized rooms and local services.

Technology investment decisions should be outsourced to professional hospitality technology managers who have a better understanding.

Cloud technology is a brilliant solution for hoteliers to innovate data management, property management, and information technology services.

Therefore, cloud infrastructure will be one of the most important investment decisions for hotels in the coming year. 

Hotels are actively delivering IoT solutions by offering guests unlimited room control through mobile apps and in-room tablets.

Technology investments are also bound to make back office operations like revenue, procurement, and maintenance simpler.   

Making packages and inclusions will help up-sell services.

The main focus is to make lasting connections that enhance guest satisfaction, boast an efficiency of staff and operational workers and grow revenue opportunities with automated engagement.

Restrictions can be set up to restrict users to perform critical actions like night audit.

On-premise or installed deployment feature is not available in the POS System.

You can easily promote your hotel through various channels with a variety of inclusive packages and rates.

This avoids the need to print multiple receipts and cause inconvenience to the guest.

This POS system caters to scheduling activities, food and beverage and more.

It also expedites the traditional check-in and out experience which mostly causes dissatisfaction.

It protects the guest’s payment data and reduces the risks, costs, and compliance by tokenizing each transaction with point-to-point encryption (P2PE).

The customer service staff is not always able to solve your issue at once, but their team can submit a ticket and get any errors fixed within a reasonable timeframe.

Allow customers to pay their entire bill and room costs at checkoutVerify that the billing is accurate by putting all charges on one billCombine bar, restaurant, and room service charges for any roomMatch specific menus to any display device to any area in your hotel

You can connect and share data in real-time with this POS system.

Assign special permissions to managers or cashiers, giving them the ability to view sales numbers or simply manage inventory.

The interface also allows for seamless billing for any and all room service requests.

You can track products easily and see if they are near the minimum or maximum level.

If you own multiple businesses, you can use Bepoz to keep track of all of your businesses.

Bepoz does not provide installation or an on-premise option.

LS Retail provides a holistic solution to all your worries by giving you a transparent and enhanced view of your hotel’s entire business operations.

With LS intelligent analytics tools, businesses can track and study their customer’s past interactions and preferences to make their guest profiles more meaningful.

LS Central for hotels gives an option where it can be deployed solely in the cloud, on the hotel premises, or both at the same time – whichever way suits your business profile in the best way.

It gives a complete overview of your hotel’s current occupancy, its housekeeping, along with all the extensive analysis required by the management to make necessary decisions.

It is a single platform that minimizes costs because it reduces the number of vendors and other systems that are otherwise needed for resolving all hotel-related business issues.

There is nothing more important than booking guests. Using a hotel POS system can help this process become quick and easy.

The average consumer is more likely to go for a package deal, given that they are getting good value for their money.

If the client makes an online reservation, the information will be distributed in real-time.

You can print these reports and give a detailed review such as payment balancing totals, customers served, average customer and much more.

Rewards deals can often increase sales.

Our recommendation is to consider Hotelogix or Agilysys, as they are user-friendly and have effective loyalty and sales tools.

The features are very comprehensive and fit for both large and small hotels.

The goal is no longer the Destination but what you can take from it, in terms of emotions, feelings and experiences above all

a new way of booking that no longer requests the presence

it is difficult to sift through the options and opportunities to find the one that fits the needs of your business. And, even the most tech-savvy travel agents, may find some obstacles on their way

disruption, modernization, techie platforms, big data, robotization and artificial intelligence

Internet is helping to create the modern travel agency

no longer have to physically visit an agency

the rise of online booking

The same is valid for airlines and hotels where customers are now allowed to book tickets and lodging directly from these companies' websites.

creating a new kind of relationship between travel agencies and clients

travel agencies have widened the ways in which they can communicate not only with customers, but also with their business network and partner services. 

"get a personality"

Social media is one of the more significant tools nowadays

a 24/7 booking service and customers accept no less than that

"Digitization in aviation, travel, and tourism is expected to increase profitability throughout the ecosystem, creating up to 305 billion dollars (270 billion euros) in value over the decade spanning 2016 to 2025", according to Accenture and the World Economic Forum report.

the huge amount of customer data at the disposal of travel agencies is allowing for a more pervasive analysis and efficient predictions based on behavioural information

intelligent virtual assistants are increasingly being integrated into mobile devices and messaging apps, assuring travel agencies can offer a truly on-demand service which makes clients happier

Virtual reality is allowing agencies to "transport" customers to their dreamed destinations

. It is all about making clients happier and assure revenues are growing, turning the business into a profitable one. 

Transformation in the travel sector is all about increasing speed and creating the agility to spot and respond to customer needs better than ever before

Maximum efficiency, agility, end-to-end experiences based on real-time data, hyper-personalized services are some of the "must do" nowadays.  

The firm are also responsible for the masses of ‘greenscaping’ throughout the hotel – from the towering plants and trees in the lobby lounge to the rather eccentric ‘beds’ of moss in the bathrooms.

The mission-driven 1 Hotel Brooklyn Bridge is 'real' green development, with the hotel financing the creation of the public park.

Toiletries come in full-size refillable bottles, so you don’t feel short-changed, while doing away with the need for multiple mini bottles of shampoos and shower gels.

the hotel uses a  54% ratio of regional and reclaimed materials

A LEED Certified Project, other conservation initiatives include: the use of wind-power; filtered water in all taps, sinks, and showers; state-of-the-art, energy-efficient heating and cooling systems; a rainwater reclamation system and low-energy lightbulbs used throughout the hotel, as well as green cleaning solvents used to clean all rooms and linens.

Occupancy sensors

room automation

Utilities are 2nd highest cost of the hotel

a step back t

submetering

renewable energy

technology to reduce food waste

Digitize Building-Material Waste

Continuous performance monitoring

food waste management software

research and conservation

smart building resources and reducting emission technology

waste management

Solar Photovoltaic

Occupancy Sensors

Carbon Measurement Tools

work well and efficiently

base decisions on more than just capital costs and to realize that embracing sustainability

Smart Water Systems

better utilisation of your information technology

sensor tech

smart energy tech

social technology

low-cost high-resolution monitoring equipment

real-time reporting

(water and energy)

Building Management Systems

refrain from rushing to “get the job done regardless of the cost”

Food Waste Analysis Technology

digital thermostat

Renewable energy

Internet of Things (IoT)

Big Data Analytics

Machine Learning

data collection

food waste

“paperless” experience for guests and staff

smart green mobility

closed-loop technologies

truely green energy systems

When it comes to dining out, US respondents are most excited about visiting restaurants with the people they are currently social distancing with (55%). 

Survey respondents in the US largely agree about what will make them feel safe eating out again: 72% said it’s “extremely important” to see strict cleaning policies. 

Lower rates of walk-ins and new bookings mean that you should plan to overbook more than usual.

Stay on top of stimulus options

Analyze POS data for food cost savings

Partner with nearby restaurants

In general, make sure your team has a plan in place for dealing with a sick customer. Protecting your employees and making the other customers feel safe remains your number one priority.

Even if diners end up going to restaurants less frequently during this period of social distancing, they might still come together for notable calendar events, such as Easter, Passover, Mother’s Day, Graduation celebrations, and so on.

Market your restaurant as a safe place to gather.

Engaging your regulars is going to be critical during the coronavirus. These are the people who probably already see themselves as part of your community.

Offer your community a safe place to come together, get to know them, serve them. You will inscribe a place for your restaurant in your community’s shared history.

Resy’s reservations ticketing feature allows restaurants to package ‘takeout meals’ for their guests to book online.