Skip to main content

Home/ Hospitality Technology/ Group items tagged quick

Rss Feed Group items tagged

Filter: All | Bookmarks | Topics Simple Middle
xrive007

Digital Transformation Sweeps Over Restaurant Industry | QSR magazine - 1 views

www.qsrmagazine.com/...weeps-over-restaurant-industry

restaurant transformation Tech solution

shared by xrive007 on 02 Sep 21 - No Cached
  • quick-service restaurant industry is highly adept at embracing rapid change and innovation.
  • From ordering apps to kiosks, loyalty programs and artificial intelligence, quick-serves today are harnessing technology to meet evolving consumer preferences for improved speed and ease of check-out.
  • the online ordering business grew 23 percent in the U.S. last year. 
  • ...16 more annotations...
  • many leading quick-service restaurants are embracing digital transformation to capture greater market share.
  • 39 percent of quick-serve guests placed their meal orders using a smartphone app.
  • Even though these add-ons increased the price of the selections, customers appreciated the ability to create items that were uniquely their own.
  • important trend in quick service is connected commerce
  • Connected commerce leverages the latest technology to bring added value to the consumer and the merchant alike.
  • mobile application enabling customized food selections.
  • 28 percent used a kiosk and 27 percent used a tablet to place their order.
  • Many quick-serves are introducing self-service ordering kiosks to allow customers to control their own ordering experience instore
  • 31 percent
  • have used a kiosk
  • 54 percent
  • expect to use a kiosk within the next year.
  • kiosks in general have a higher margin than counter orders, delivering an average lift of 15–30 percent per check.
  • leveraging of customer data and analytics to lower the cost of customer acquisition.
  • Quick-serves today are increasingly focusing on the opportunities presented by digital transformation.
  • Many are embracing technologies that enhance the quality of the customer dining experience, delivering more of what consumers are clamoring for
  • xrive007 on 02 Sep 21
     
    Connected commerce is helping the quick service restaurants. It is meeting more and more of the customers wants.
Jennifer Koren

Investment in Hotel Technology Pays Off with Increased Group Revenue - Charmed by Hospi... - 5 views

hospitality.cvent.com/...f-with-increased-group-revenue

IT Technology Hotels Hospitality

shared by Jennifer Koren on 18 Jul 12 - No Cached
  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers?
  • Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue’s departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, “Insert IACC blog post title URL” we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel’s lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT services in the white paper “What Do Planners and Trainers Really Want in Their Meeting Service?” All IACC-certified conference centers are required to have an on-site IT team to ensure technology functions properly. Now, the need for a knowledgeable IT team that really understands technology and can cater to individuals and group business is spreading to other hotel markets.   These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests. Want to learn about other ways hotels are using technology to build relationships? Check out Enhancing Your Social Networking Site with a Social Concierge! to maximize social media and connect with guests, attendees and planners!
  • More efficient billing
  • ...19 more annotations...
  • Service requests like housekeeping and in-room dining are instantly sent through the system,
  • ensure technology functions properly.
  • Virtual concierge service on guest room TVs
  • On-staff IT team
  • Virtual business centers
  • To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience.
  • Virtual concierge service on guest room TVs
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B.
  • On-staff IT team
  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • Virtual concierge service on guest room TVs
  • More efficient billing
  • As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • On-staff IT team
  • Virtual business centers
  • To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties.
  • Mengchao Li on 18 Jul 12
     
    Hotels developing High IT technology have taken a great deal of advantages from it which makes prosperous business and better customer service with high efficiency and goal-achieving process. In this article, it proclaims some prevailing high-techs used in hotels. Such as the In-room HD TV in Hyatt properties. It provide almost all the online computerized services accommodating customers with document-printing service, in-room dining service, restaurant reservation service, and even the email-checking, weather checking service. The on-staff IT team would oversee the IT application over the whole property, including upgrading, maintaining, and functioning. the impressive technology tools would be inevitable trend developing hotel industry.
  • ...9 more comments...
  • Irine Wallace on 17 Sep 12
     
    "Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn't just a hotel app. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue's departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, "Insert IACC blog post title URL" we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel's lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT serv
  • Irine Wallace on 17 Sep 12
     
    ARTICLE SUMMARY Hospitality industry is not only using technology to improve customers' experience but also to improve the bottom line as well as increase group use of the property. Hotels operators and owners are increasingly using conference centers and other meeting venues to attract business groups, seminars and conferences with new technology, and it isn't just a hotel app. Many of the branded hotels such as Hyatt Hotels with in-room HD TVs by Roomlinx Inc. are using the technology to allow guests to make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Hotels are investing in technology to provide these services and to compete effectively.
  • yuzhu li on 24 Oct 12
     
    Due to the market segment of the Groups, hospitality industry has focused on the IT investment on Groups. And there are some technologies for leisure and business travelers like virtual concierge service on guest room TVs, more efficient billing, virtual business centers, and on-staff IT team.  All these implements can benefit hotels and customers with a convenient, reliable, and profitable outcome. Besides that, it is super cool. 
  • Qike Chu on 25 Oct 12
     
    Nowadays, technology becomes one of the most important issue in hospitality industry. More and more hotels are going to pay more attention to their technologies such as APP application. Besides those technologies benefiting leisure travelers, investment in hotel technology also pays off with increased group revenue. Conference and convention become important parts in hotels, which means lots of meetings or events are choose to be held in hotels and lots of hotels decided to target their markets as convention directly. As in this article, it is talking about creating cool technology to increase the revenue based on group business. It stated Hyatt Hotel as an example to put virtual concierge service on guest room TVs, which is object to attract new markets as well as group business. What's more, an on - site IT team are going to be required in order to ensure hotels' technology functions properly. Having this kind of IT team, any questions can be responded fast. Therefore, investment fo those kinds of technology not only can bring more new markets or customers but also lead to quick return on hotels' investments, especially in F&B. 
  • Michael Anthony on 26 Oct 12
     
    I don't understand where this document will print if you don't have a printer with you? Will it print at the front desk somwhere? What if it's confidential information and how secure is this system? If you put more technology and have it be so accesible even when your having a meal you would have to hope that dinners continue to order otherwise you'll never be able to turn the table. Also, some dinners must not be as savy as others and won't like this idea of being able to do everything from the TV in your Hotel room. I know I wont even use the feature at the end of the day I dont feel like playing with tech. Others may want to escape tech because they have been around all through the work day, it may feel like you never stop working.
  • Ting Li on 26 Oct 12
     
    This article talks about the benefit of investing hotel technology. As it mentioned, technology is another way of gaining group business and marketing the hotel and meeting center. Here are four of these new popular tools for travelers. They are Virtual conceirge service on guest room TVs; More efficient billing; Virtual business centers; and On-staff IT team. For the Virtual conceirge service on TV, guests can do many things and request services through this system immediately. It can improve not only the departmental efficiency, but customer satisfaction as well. By using the virtual business center, cutomers can enjoy a dining experience. These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. To increase group business, hoteliers are comfortable with this investment and they know that there's a return on investment with generated buzz/venue marketing and satisfied guests
  • LU DENG on 26 Oct 12
     
    This is an interesting and useful article that reminds me of the importance of new technology investment in hotels' conference centers and other meeting venues. Technology has become an efficient method in winning group business and marketing a hotel. There are several new hot tools for leisure and business travelers. For instance the virtual concierge service on guest room TVs, efficient billing, and virtual business centers. If a guest is able to make service requests, check email, use the Business Center, print documents and receive customized messages from meeting planners through an in-room HD TV by Roomlinx, the whole departmental efficiency can be improved and the guests' satisfaction can be enhanced to a higher level. This is useful to attract business travelers who care about these areas of service and it also leads to a quick return on investment too. When the discussion of hotel Wi-Fi services has been outdated, the topic of investment in technology amenities that provide the same comforts of home or the office is becoming another focus in hotel industry.
  • Yaping Li on 27 Oct 12
     
    This article introduces some new technology applied in the hotel. Nowadays, the hotel will adopt some new technology to attract more and more guest. Like the article said, "technology is just another way hotels are winning group business and marketing a hotel or conference center". The article introduce the Hyatt Hotels adopt the virtual concierge service on guest room TVs that offer a good service for guest and try to appeal to new markets and drive group business. The article also involves the revenue management system that the hotels are investment can help the hotel deal with data effective and increase revenue for properties. The new technology that the hotel applied will not only improve the guest experience but also can increase the revenue of the hotel.
  • TIAN LIU on 06 Mar 13
     
    Further analyses of our data suggest that as industries become more competitive, the effect of IT on profitability increases. IT investments also had a greater effect on profitability in the service sector than in the manufacturing sector. A possible explanation for this finding is that services allow greater IT-enabled customization and professionalization. One key takeaway from our research: All other things being equal, executives should accord higher priority to IT projects that have the potential for revenue growth over those that focus mainly on cost savings.
  • Xueling Wang on 07 Mar 13
     
    Hotels, conference centers and other meeting venues are increasing group business with new technology. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. There are some of these new hot tools for leisure and business travelers. 1. Virtual concierge service on guest room TVs 2. More efficient billing: Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. 3. Virtual business centers: Socialization through technology and food and beverage outlets is increasing revenue for hotel.
  • Jennifer Koren on 24 Oct 13
     
    This article examines the new technology that hotels are investing in. In room concierge, billing ease, on- staff IT team, and virtual business center all make the hotel guests experience more comfortable and easy. Whether traveling for business or pleasure, the new technology is worth investing in for these hotels.
csendra004

Major Fast Food Chains Add High Tech Ordering - QSR magazine - 0 views

www.qsrmagazine.com/...rands-are-all-digital-ordering

shared by csendra004 on 24 Jun 18 - No Cached
  • csendra004 on 24 Jun 18
     
    MODULE 7: This article is about the growing trend of quick-service brands implementing mobile and kiosk ordering for their customers. For major quick-service brands like McDonalds, Burger King etc. they've started to implement self-service kiosks or mobile apps allowing their customers to pre-order their meal and pick it up without waiting in a long queue line. At the base of this ever-growing trend, the trend is very similar to when banks started to provide self-servicing ATMs. According to the article in the next three years most of any quick-service brand that has multiple locations on a regional and/or national scale will have implemented a mobile ordering system within their operations. While taking this into consideration, quick-service restaurants need to be careful in how these mobile apps are perceived by people who isn't using it. Some may think that using the mobile app promotes those people to "skip the line", which can cause some negative feedback. With that said, now these quick-service brands need to satisfy their customers who don't use the mobile app so that they don't feel obsolete for not partaking in the trend before. With this growing trend, these quick service brands will not only have to think about their customers walking in their locations but also for the potential customers that are walking on the streets with their mobile devices.
Jing Huang

Hotel Lock Firm's Security Fix Requires Hardware Changes For Millions Of Keycard Locks ... - 4 views

www.forbes.com/...-changes-for-millions-of-locks

lock hotel security

shared by Jing Huang on 02 Nov 12 - No Cached
  • Good news for the security of hotels and travelers: Onity, whose keycard locks can be found on at least four million rooms around the world, has a plan to fix a security flaw
  • Black Hat security conference by Cody Brocious, a Mozilla developer who showed that he was able to insert a device he built for less than $50 into the data port on the underside of Onity’s locks, read their memory to find a decryption key, and use it to gain access to the lock’s firmware and trigger its open command in a matter of seconds.
  • The company’s response to that epic security bug has two parts–a quick fix, and a more rigorous one, both of which it plans to make available by the end of August: First, it’s issuing caps that cover the data port Brocious’s hack exploited, which can only be removed by opening the lock’s case.
  • ...6 more annotations...
  • “If such a significant issue were to exist in a car, customers would likely expect a complete recall at the expense of the manufacturer,” Brocious adds. “I can’t help but feel that Onity has the same responsibility to their customers, and to customers staying in hotels protected by Onity locks.
  • “We want to assure you that Onity is working on providing you with a solution that will address any potential risks related to the alleged vulnerability of these locks,”
  • But since then, two hackers who asked not to have their names revealed have claimed in emails to me that they independently replicated the exploit and refined it, so that it now works on any Onity hotel room lock. Brocious tells me he’s spoken with eight or nine hackers who have all been able to replicate his work to some degree.
  • Onity isn’t the only one to come under fire in wake of its security flap: Brocious has also been criticized for failing to warn Onity ahead of his Black Hat demonstration and for selling a licence to use his Onity-hacking trick to a locksmith training firm for $20,000 long before he made his findings public.
  • Onity issued a statement responding to last month’s presentation at the Black Hat security conference by Cody Brocious, a Mozilla developer who showed that he was able to insert a device he built for less than $50 into the data port on the underside of Onity’s locks, read their memory to find a decryption key, and use it to gain access to the lock’s firmware and trigger its open command in a matter of seconds.
  • Onity will offer its customers new circuit boards and firmware that ostensibly fix the problems Brocious demonstrated–But Onity is asking owners of some models of its locks of some to pay a “nominal fee” for the fix, while offering others “special pricing programs” to cover the cost of replacing components.
  • laura kaczkowski on 02 Nov 12
     
    In the article, "Hotel Lock Firm's Security Fix Requires Hardware Changes For Millions Of Keycard Locks," it talks about how Onity has a plan to fix a security flaw that allows hackers to insert a homemade device into the lock and open the door in a matter of second. The only problem with this new plan is that it requires hardware changes to every affected lock and it even might require it customers to pay for it. "Black Hat security conference by Cody Brocious, a Mozilla developer who showed that he was able to insert a device he built for less than $50 into the data port on the underside of Onity's locks, read their memory to find a decryption key, and use it to gain access to the lock's firmware and trigger its open command in a matter of seconds." It seems crazy that hackers can break in so easily, so maybe this expensive security could be worth it in the long run. The company responded with two different parts, first, it's issuing caps that cover the data port Brocious's hack exploited and the second more substantial: Onity will offer its customers new circuit boards and firmware that ostensibly fix the problems. Before reading this article I had no idea that it was so easy for hackers to get into hotel rooms, this really makes you think twice before you decide which hotel you will be staying at!
  • Jing Huang on 15 Jan 13
     
    The hardware of hotel is the locker. This article showed us there is a new key card locker was discovered by Onity's. It is more security but it need to change all the affected lock. It is a lock built for less than $50 into the data port on the underside of the Onity's locks. The company's response to that epic security bug has two parts-a quick fix, and a more rigorous one, both of which it plans to make available by the end of August: First, it's issuing caps that cover the data port Brocious's hack exploited, which can only be removed by opening the lock's case. To further stymie hackers who would try to open the locks and remove that cap, it's also sending customers new, more obscure Torx screws to replace those on the cases of installed locks.The company's response to that epic security bug has two parts-a quick fix, and a more rigorous one, both of which it plans to make available by the end of August: First, it's issuing caps that cover the data port Brocious's hack exploited, which can only be removed by opening the lock's case. To further stymie hackers who would try to open the locks and remove that cap, it's also sending customers new, more obscure Torx screws to replace those on the cases of installed locks. The safe issue became the most important issue of the new products. It will cost more money of each hotel and it is really safe or not is still a question. 
jie shen

Advantages & Disadvantages of E-Marketing | eHow.com - 0 views

www.ehow.com/-disadvantages-emarketing.html

shared by jie shen on 06 Nov 12 - No Cached
  • It obtains a greater and immediate return on your advertising dollars per client when implemented correctly
  • jie shen on 06 Nov 12
     
    This article talks about the advantages and disadvantages of E-Marketing. It is really quick return on your investment. It can market your company worldwide with a reasonable cost.  While the technology is changing quick that it needs a lot of upgrade. Security issues is another important disadvantage.
Godelieve Olibrice

Delphi Unveils One-On-One Sales Tool For the Drive Thru - Restaurant News - QSR magazine - 0 views

www.qsrmagazine.com/...-one-one-sales-tool-drive-thru

shared by Godelieve Olibrice on 08 Oct 13 - No Cached
  • Godelieve Olibrice on 08 Oct 13
     
    This article is about a new revolution software in the Quick service industry especially in the Drive-thru area to increase speed of service and customer satisfaction. The new technology called Emprise allows the digital menu board to become a one-on-one sales tool for the quick service provider. Also Emprise has the ability to recognize guests' preferences, personal information and based on that, recommend menu items for customers.
mannypinto

5 Visions For The Future Of POS - Retail TouchPoints - 0 views

www.retailtouchpoints.com/...-visions-for-the-future-of-pos

shopping technology POS POSsystem future retail stores hospitality

shared by mannypinto on 02 Jun 18 - No Cached
  • mannypinto on 02 Jun 18
     
    This article was very interesting. It is a short read but it talks about the future POS systems and it is a very cool and definitely increase customer satisfaction. The article mentions five examples which are image scanning, quick sales/mobile POS, RFID, Biometrics, and digital product tracking. Image scanning would recognize items on a conveyor belt so it will eliminate human error like double scanning and will speed up the process. The implementation of quick sales/mobile POS will also speed up the process of check outs by allowing associates and customers the ability to purchase anywhere in the store. RFID will ensure accurate scanning and product security. Instead of a tag on the garment a RFID transponder is printed directly into the cloth or packaging using biodegradable conductive inks. Biometrics will improve store operations and customer experience by personalizing the experience for each customer. Digital product tracking will eliminate the need for checkout lines. This will be done through the customers' mobile device, tracking the items on there and then transferred to the POS or self-checkout. Then a digital receipt will be sent to the mobile device. This article at the end is exciting because of what the future holds for POS systems.
shoss003

Speedy Check-In Lets Hotel Guests Bypass Front Desk - 1 views

www.nytimes.com/...-guests-bypass-front-desk.html

shared by shoss003 on 29 Aug 13 - No Cached
  • The hospitality industry is moving toward more automated check-in systems
  • “Customers are used to A.T.M.’s at the bank instead of tellers, checking in for airplane flights online, and they are now looking for that same efficiency when they arrive at a hotel,” Mr. Craig said. “No one wants to wait in line for the front desk anymore.”
  • an upset customer posting to Twitter, Facebook or TripAdvisor can easily share bad impressions with a wide group of people.
  • ...8 more annotations...
  • automated check-in was also a plus for hoteliers who wanted to assign additional duties to the front desk staff. “When a guest checks in late at night and the same employee can make sure the check-in goes smoothly and also sell them something to eat,” he said, “the hotel has saved money on staffing, increased its revenue and increased customer satisfaction.”
  • The different check-in methods are meant to provide options for guests, not to supplant any,
  • “Leisure guests here for shopping, dining and culture may want the opportunity to talk with our front desk associates to get some quick recommendations, versus a person here on business who may prefer to check in though the Web or self-check-in kiosk,
  • welcoming, like coming to a friend’s house
  • remove the physical barriers between the guests and the staff
  • hides the technology but uses it to prepare for and personalize each check-in.
  • orientation takes place at the same time as check-in
  • “There’s a lot of preplanning, technology and communications going on behind the scenes, but humans are the most important part of hospitality, so we keep the technology parts hidden
  • Ashlee Livingston on 29 Aug 13
     
    This article is giving the reader a look into the new check in procedures being implemented by hotels across the world. This "speedy check-in" allows for guests to by pass the traditional front desk check in and instead opt for check in via kiosks located in the lobby or even checking in before arrival. The automatic check in trend began as a way to relieve guests from having to wait in long lines when arriving at their hotel to check in . The option for speaking with front desk associates is still there but would rather serve as more of concierge, with suggestions on restaurants and questions regarding any leisure activities within the city or hotel itself. Some hotels are also taking the approach of personal greeters who approach the guest upon arrival, making the check in process more like a welcoming into a friends home. Overall I love the idea of being able to bypass hotel lines, especially during holidays when lines tend to get quite long or when arriving to a hotel fairly late in the night. Being able to arrive and head straight to the room allows for smoother check-ins and more efficient use of front desk associates. The personal greeters also provide more of an at home feeling. Guests can feel like they are personally being cared for as opposed to just being another occupied room. 
  • shoss003 on 02 Sep 14
     
    As we move into a technology focused society hotel needs to follow the trend of what travelers want and how to streamline using technology. This article describes how hotels are implimating kiosk in their lobbies to offer their guest a quick and easy way to check-in without having to make the line at the front desk. The hotels goal is to leave the "hotel embassador" and/or front desk for guests that have special requests or questions about their stay. They reference a hotel in Boston that has taken the electronic checkin a step further. They email the guests prior to arriving at the hotel two codes. The first code is to be used at the front door to enter the hotel, and the second code to enter into their hotel room keypad. They interviewed President and General Manager of NCR Corporation's travel business about these types of services. He stated that they offer travelers the same speed and quick services as ATM machines at banks or kiosks at the airport for quick checkin. He went on to say that they expect that type of service when traveling. Mr. Craig even touched on how a travelers feedback is even more important due to social media. One bad review can affect the hotel instantly after they tweet, post, etc. In the article they also interviewed Glenn Haussman, editor of the online trade magazine Hotel Interactive. He stated that with the use of the kiosk and express check-in the front desk staff can offer a more personal experience by doing other tasks. For example they mentioned a late check guest might want a snack or something to relax after a tough flight. By the staff not needing to check them in can go get the guest a coffee, or something to eat; this making the experience feeling more personal. The article states the Hyatt chain has implemented their kiosk in almost all their properties in major cities. They still offer a more traditional check-in as well. They went on to say some chains are using greeters with ipads to check guests in as they ente
tjcamino

Five ways hotels can use technology for a better guest experience - Insights - 2 views

insights.ehotelier.com/...-for-a-better-guest-experience

technology hospitality hotel

shared by tjcamino on 15 Jan 20 - No Cached
  • 70s when there was no internet and travelers would make hotel bookings through travel agents or phone calls.
  • made via phone prior to their arrival was tentative and not confirmed
  • , they were forced to look elsewhere
  • ...31 more annotations...
  • hotel was full
  • amaged the hotel’s reputation all over the Internet through negative reviews and posts.
  • rise in Millennial travelers who are highly dependent on their smartphone.
  • preparing their own itinerary and replacing the traditional travel agents.
  • hey are able to use technology and provide value-added services, comfort and convenience to their guests which was not the case in the past.
  • five viable technology solutions that can help hotels serve their guests better and personalize the experience:
  • today’s era:
  • ne in four hotel bookings comes from a mobile device and Millennials alone add up to 38% of these bookings.
  • convenient option to book
  • pre-arrival through mobile apps
  • Tablets are growing in popularity among the new-age generation
  • Front desk
  • tablets at the front desk to check-in/out the guests and take their quick feedback.
  • digital signage
  • digital marketing strategies.
  • Rooms:
  • After Wi-Fi, guests are expecting hotels to provide tablets in the rooms. Seeing this rising demand, many hotels have started investing in tablets and are installing third party apps to give their guests the control of room lights, AC, TV and more.
  • Restaurants/bars/spas
  • point of sale
  • New-age travelers
  • Self check-in technology can play a role in providing convenience to the guest
  • check-in via tablets or phones using a QR code
  • Checking-out the guest can also be done via smartphones or tablets
  • ne of the best ways to connect with a potential guest.
  • n increasing sales while providing a convenient platform for interaction.
  • Engaging potential guests through this feature will make them feel valued and can convert lookers into bookers.
  • decisions are purely based on convenience
  • room doors using a mobile.
  • code on their mobile app through which they get control to their room door.
  • concierge or security.
  • Millennials are a dominating segment that often looks for hotels that offer quick services and technology allows hotels to deliver what they expect. So, strike the iron while it’s hot!
  • tjcamino on 15 Jan 20
     
    Going back to the 70's when internet connections did not rule our minds and travelers would make hotel booking directly with the hotel or use travel agents. When there were no email confirmations, TripAdvisor reviews and when we had to use maps to find the locations. This article talk about five ways hotels are starting to use more technology to connect with the guest. 1) Mobile bookings. 2) Quick check-in with tablets. 3) Self check out. 4) Live chats to help turn lookers into bookers. 5) Door opening with Technology. I choose this article because all these new technology need to work on storage and software and there is no better way than to use cloud computing to run these programs safely.
  • anonymous on 15 Jan 20
     
    Things have certainly since the 70s, I am glad to have self checking rather than waiting in line. I cannot wait to get my cell phone to give me a key to access my room. With self checking, and room access, I will be glad to bypass all the waiting and processing and get to my room. I'm usually tired from traveling and so it would eliminate any aggression. Get article and great use of technology for hotels.
kenziemoody

Technology in the Hospitality Industry - Have We Gone Too Far? | By Court Williams &amp... - 3 views

www.hospitalitynet.org/...4092507.html

technology hospitality travel

shared by kenziemoody on 16 Jan 20 - No Cached
  • The hospitality industry is changing, and is rapidly becoming super high-tech.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      The hospitality industry is changing, and is rapidly becoming super high-tech.
  • On arrival at their destination, guests no longer need to wait in line for the key to their room. They can now check in and out using electronic kiosks, online and mobile check-ins. Automated payments and the use of smartphones for keyless entry, making requests, online purchases, or even placing room service orders makes self-service an attractive option.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Arrival technology - On arrival at their destination, guests no longer need to wait in line for the key to their room. They can now check in and out using electronic kiosks, online and mobile check-ins. Automated payments and the use of smartphones for keyless entry, making requests, online purchases, or even placing room service orders makes self-service an attractive option.
  • With the advent of technology, however, many activities previously performed by live humans have been replaced by automated methods, mainly in the attempt to streamline functionality and improve service
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      With the advent of technology, however, many activities previously performed by live humans have been replaced by automated methods, mainly in the attempt to streamline functionality and improve service
  • ...23 more annotations...
  • With the rising popularity of online reviews, hospitality guests now have the ability to research any venue to see what others have posted.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Pro:With the rising popularity of online reviews, hospitality guests now have the ability to research any venue to see what others have posted.
  • Both review websites and social media platforms have become active gateways to global opinion, and travelers use these extensively to help them decide where to book
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Pro:Both review websites and social media platforms have become active gateways to global opinion, and travelers use these extensively to help them decide where to book
  • Technology is shaping how lodgings and restaurants are found and booked
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Technology is shaping how lodgings and restaurants are found and booked
  • Improving a guest's experience depends on the ability to identify the individual guest's preferences. The best way to determine these is by collecting data from first-, second- and third-party sources, combining and analyzing it effectively.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Data has enhanced guest experience: Improving a guest's experience depends on the ability to identify the individual guest's preferences. The best way to determine these is by collecting data from first-, second- and third-party sources, combining and analyzing it effectively.
  • Theoretically, it should improve the customer experience, particularly through the use of data collected by using the various technologies
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Theoretically, it should improve the customer experience, particularly through the use of data collected by using the various technologies
  • We have also seen the emergence of cost-saving technologies that not only focus on guest loyalty but also reduce fixed costs and overheads.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Pro: We have also seen the emergence of cost-saving technologies that not only focus on guest loyalty but also reduce fixed costs and overheads.
  • statistics that show an undoubtedly positive response to technology,
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Technology in the industry is well received
  • Biometric authentication offers the most secure method of proving identity that's currently available, and the hospitality industry has been quick to realize the need for this level of safety.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Technology has improved security: Biometric authentication offers the most secure method of proving identity that's currently available, and the hospitality industry has been quick to realize the need for this level of safety.
  • guests can now control all the functions of the room from a single device
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      Pro: guests can now control all the functions of the room from a single device
  • two-thirds of U.S. hotel guest respondents felt it was either "extremely important" or "very important" for hotels to continue investing in technology to enhance the guest experience.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      two-thirds of U.S. hotel guest respondents felt it was either "extremely important" or "very important" for hotels to continue investing in technology to enhance the guest experience.
  • it seems travelers of all ages are keen to make the most of online hotel reservations and reviews
  • hey understand the need for (and value of) using technology to support the guest experience, and although they are rapidly embracing many aspects of this brave new world, they still need to be able to consult with a human being if required.
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      They appreciate t hey understand the need for (and value of) using technology to support the guest experience, and although they are rapidly embracing many aspects of this brave new world, they still need to be able to consult with a human being if required.
  • it seems travelers of all ages are keen to make the most of online hotel reservations and reviews
    • kaylaabad
      kaylaabad on 29 Feb 20
       
      it seems travelers of all ages are keen to make the most of online hotel reservations and reviews
  • he experience is now facilitated by technological factors,
    • cleon087
      cleon087 on 13 Jul 20
       
      The key word is facilitates, I think that technology has enhanced experience but should never replace the hospitality warm feeling aspect.
  • Baby Boomers who look set to remain the most prolific travelers for the next two to three years, and see if the numbers support the theory that technology has improved the hospitality experience.
    • cleon087
      cleon087 on 13 Jul 20
       
      I think that technology is becoming a necessity in the hospitality industry. There is a need to be up to date. Especially if you want to attract the new generation of travelers.
  • But is it really an improvement, or has the industry gone too far? Do these changes enhance the guest's experience, or have we forfeited the true meaning of the word "hospitality" in the process?
    • cleon087
      cleon087 on 13 Jul 20
       
      I think that the industry is just simply evolving with the times.
  • how much is it taking away from the guest's personal experience?
  • shows the reviews for companies in the hospitality industry are considered 48% more important and valuable than in other industries, which indicates the target audience takes online reviews exceptionally seriously
    • cleon087
      cleon087 on 13 Jul 20
       
      I think that this just leads to different opportunities. Now you can show off on your social media how great your hotel is and its advantages. The only negative is how easily someone can write a negative review that might not even be true.
  • from notifications about special deals to managing their loyalty program account.
    • cleon087
      cleon087 on 13 Jul 20
       
      Investing in a well designed app for your company is crucial now.
  • The benefits of automation will soon become crystal clear.
    • cleon087
      cleon087 on 13 Jul 20
       
      This just helps improve the service and you will still need someone at the front desk.
  • Guests can stream SHOWTIME shows for free through the app, without needing to input credentials or create a subscription. Anyone who prefers not to download the app can operate the same controls using a simplified, in-room remote device.
    • cleon087
      cleon087 on 13 Jul 20
       
      I feel like this just enhances the experience and makes it more personal.
  • These have taken off extensively, with research showing one half of millennials, 26% of Gen Xers and 12% of Baby Boomers consider themselves "travel hackers," which means they believe they know all the best ways to use technology for good deals. Chatbots on booking websites enable the user to ask questions without even getting up from the sofa.
    • cleon087
      cleon087 on 13 Jul 20
       
      People are spending more time looking for the perfect hotel and for the best price. I know I do this whenever I travel and most of the time becoming a member for something like the Marriott, will end up being the best deal.
  • e, for example, the system can automatically send the conference itinerary and a map of the meeting spaces to his or her device.
  • augu010 on 16 Jan 20
     
    The Hospitality industry have been greatly impacted over the years by the advancements made in technology. Customers have everything assessable by the click of a button or utilization of an app. Various software is being created to provide for quick and easy service but in turn takes away from the personal experiences.
  • ...1 more comment...
  • kaylaabad on 29 Feb 20
     
    "All of this indicates that while a hotel offering a truly connected experience is likely to be full of very happy, empowered guests, we can't quite replace the human touch completely just yet." Though technology is taking over the industry, it is important that we not lose or completely replace the humanity of the industry. While technology has enhanced the employee experience and guests do appreciate it, they also like to know that they have a human waiting for them should they have any issues. All in all, technology has improved the industry by enabling a more personalized and empowering experience and increasing the safety of the guests and employees.
  • cleon087 on 13 Jul 20
     
    This article is about the new advances in technology and investing whether it has been taken too far. It analyzes the new advancements such as apps where reservations are made. These new technologies have been made to enhance experience but not replace the warm feeling that hospitality gives you. The article concludes that we haven't taken it too far, instead it has made guest experience better. Especially when it comes to checking in, and not having to wait a huge line when you just want to get to your room.
  • kenziemoody on 30 Aug 20
     
    As we learned this week, technology is impacting the hospitality industry. As the article states- "improving a guest's experience depends on the ability to identify the individual guest's preferences." This reminded me of the Smart Bar video we watched this week. Technology can enhance the quality of experience. However, depending on the businness/ company- most people would be unwilling to put a an investment into tech unless they see a significant uptake from the technology. Even though technology plays a major role in the industry, it has not completely took over human interaction.
vsain011

HOW CLOUD-BASED HOTEL SOFTWARE IS CHANGING THE HOSPITALITY INDUSTRY | by Datamate India... - 0 views

medium.com/...pitality-industry-eb814caa4812

shared by vsain011 on 01 Sep 20 - No Cached
  • loud-based systems are hosted by a vendor’s server and give hoteliers a single, scalable system that’s flexible and easily updated.
    • vsain011
      vsain011 on 01 Sep 20
       
      These systems are quick and easy to use. Would be great for trainings, etc.
  • Eliminate the need for manual data sharing and processingGive staff more mobility and accessibility around the property (i.e. staff can view and update housekeeping status in real time)Take advantage of frequent software updates and enhancements instead of waiting to download and install new versions of their softwareAccelerate hotel check-in / outEasily integrate their PMS software with third-party tools and services
    • vsain011
      vsain011 on 01 Sep 20
       
      Cloud Software can make things happen faster and in real time. Thinking about the situation that we are in today and dealing with COVID-19 real time updates is a good thing to have in your system to better help not only guests but employees as well.
  • cloud-based systems are hosted by a vendor’s server and give hoteliers a single, scalable system that’s flexible and easily updated.
    • vsain011
      vsain011 on 01 Sep 20
       
      These systems are quick and easy to use. Would be great for trainings, etc.
  • ...7 more annotations...
  • c1loud-based systems are hosted by a vendor’s server and give hoteliers a single, scalable system that’s flexible and easily updated.
    • vsain011
      vsain011 on 01 Sep 20
       
      These systems are quick and easy to use. Would be great for trainings, etc.
  • But hoteliers are increasingly looking for better service and more integrated technology options, and factors like these are just some of the benefits that cloud-based software can provide.
  • next two to three years hoteliers are expected to invest seven to eight percent more on cloud technology
  • can provide updated data in real time.
  • has the ability to host a property management system (PMS) from a remote location, allowing hoteliers to access their property data from anywhere in the world with an internet connection.
  • 1c1loud-based systems are hosted by a vendor’s server and give hoteliers a single, scalable system that’s flexible and easily updated.
  • eliminates the need for hoteliers to be physically present at their property to be able to check in on daily management operations.
  • vsain011 on 01 Sep 20
     
    The hotel industry has experienced a lot of change and cloud based hotel software continues to do so.With a good understanding of this technology it will make it easier to interact with guests. It provides real time updates and data that will keep people up to date, keeping things quick and efficient.
laura kaczkowski

Uniform Marketing New Restaurant Technology of the Future - 0 views

www.qsrmagazine.com/...ould-your-crew-wear-mobile-ads

shared by laura kaczkowski on 09 Nov 12 - No Cached
  • When Superior Uniform Group (sug) began manufacturing uniforms in 1920, chances are no one in the company ever thought it would launch a media division more than nine decades later.
  • Through a licensing agreement with Eyelevel Interactive, the division offers advertising panels with mobile action codes that can attach to uniforms with Velcro. Customers can scan the mobile action codes, or MACs (similar to the QR codes that many quick serves are including with marketing materials) with their smartphones using popular apps like Microsoft Tag, Android’s ZXing, and various iPhone apps.
  • “What we’re doing is taking the uniform, which is [traditionally] a utilitarian item used to identify employees, and turning it into a flexible and effective point-of-purchase advertising system,” says SUG CEO Michael Benstock.
  • ...3 more annotations...
  • Of course, the interaction encouraged by such a uniform amounts to more than just looking. Customers would have to wave their phones in the vicinity of an employee’s uniform (in many cases, the employee’s back) to scan the MAC. It’s safe to assume a few customers and employees might find this kind of interaction a little uncomfortable, but de Mattei says none of the brands he is negotiating with have raised serious concerns.
  • McDonald’s would not confirm to QSR whether it is working with SUG or planning to roll out interactive uniforms. Subway spokesman Les Winograd says the company believes the concept of interactive uniforms has “merit,” but “they are not something we are actively looking at right now.” Chipotle spokesman Chris Arnold says the Denver-based chain isn’t exploring the option, either. It remains to be seen whether interactive uniforms make sense for quick-serve restaurants. The glaring concern is an obvious one: crewmembers strive to serve their menu items quickly, and having customers scanning employee uniforms may slow down service
  • “My overall opinion of QR codes is really favorable,” he says. “I’m completely convinced that they are very powerful in what they can do for a brand. It’s a big opportunity, but I wonder if uniforms are the place where we’ll see this pop in [quick service].”
  • laura kaczkowski on 09 Nov 12
     
    In the article "Would Your Crew Wear Mobile Apps?" it talks about a new way of advertising through uniforms. On the back of a crew members uniform there is a QR code and the customer just has to scan the code it shows them coupons and deals the restaurant is promoting. I feel that this way of advertising is easy and fun; people love using technology and what better way to incorporate it then by using your Smartphone! In the article they asked different fast food restaurants if they would use this product and although they thought it was a good idea they felt that it would be taking away from a fast paced environment. In the article it states that traditional media is not what it use to be, ""There are billions of dollars being spent on it, and [traditional ads] are driving consumers to the stores, but at that point consumers still don't know what they're going to buy." Overall, I feel that this product would bring in a lot of customers and it's a great way to advertise things on the menu, I'm all for this idea!
marylauren1717

Aptech BI, Accounting, and Forecasting Systems Selected by 4 Hotel Companies - 0 views

www.hospitalitynet.org/...4059589.html

accounting forecasting systems hotel

shared by marylauren1717 on 26 Feb 13 - No Cached
  • Aptech is the only provider of a fully integrated enterprise accounting, business intelligence, and planning hotel software suite to the hospitality industry. Its solutions enable quick, accurate decision-making and the ability to be proactive operationally and financially.
  • "A growing number of single and multi-property operators are opting for Aptech's remotely-hosted ASP (application service provider) platforms for BI, budget and forecasting, and back office accounting. It makes good financial sense,"
  • Execuvue enables hotel companies to make informed decisions based on accurate, current data. It gathers and utilizes data from third-party source systems including PMS, time & attendance, general ledger, Smith Travel Research, and guest service scores into a single datamart for 'right-time' reporting and individual investigation.
  • ...2 more annotations...
  • When Aptech hosts its solutions, the property focuses on running their operation instead of the system. We maintain data security, system updates, and maintenance. Plus, the operator's management team can access data with password authority remotely anytime."
  • Aptech Computer Systems, Inc., the leading provider of hospitality software for business intelligence and enterprise financial accounting, announced 4 hotel companies representing 17 properties selected its financial solutions to manage by the numbers for greater profitability.
  • JIACHEN LI on 26 Feb 13
     
    This article is talking about the Aptech computer system. Aptech is a all-round system that includes the accounting, forecasting and planning system. The Aptech system costs less money and less maintenance. Customers can easily operate this system for data backup or finance activities. Using this system people do not need to calculate the operation statement, the long-term plan and business budget by hand. They can use the Aptech system to do these conveniently and easily.
  • marylauren1717 on 26 Feb 13
     
    Aptech Computer Systems is the leading provider of hospitality software for business intelligence and enterprise financial accounting. On February 25, 2013, 4 hotel companies (Alps Group Inc., Magnolia Hospitality Group, Gemini Real Estate Advisors and the Acqualina Resort and Spa) with a total of 17 properties, chose Aptech's solutions to achieve greater profitability.  With solutions to enable quick and accurate decision-making, Aptech has been distinguished as the only provider of a fully integrated accounting, business intelligence and planning hotel software suite available to the members of the hospitality industry. 
Tracy Kohn

Top 2013 Restaurant Trends Affecting Quick Serves | QSR magazine - 0 views

www.qsrmagazine.com/...5-things-watch-2013

technology hospitality software Business mobile

shared by Tracy Kohn on 29 Jun 13 - No Cached
  • Tracy Kohn on 29 Jun 13
     
    The quick-service industry will continue to evolve in 2013, and these five trends will have the biggest impact. Last year was marked by continued economic uncertainty, the rapid expansion of the fast-casual segment, a devastating drought, and innovative new menu items and promotions. The five top trends that will affect restaurants in 2013 are: 1. Competing with Fast Casual: The Quick-Serve Empires Try to Strike Back 2. Labor Costs: Uncertainties Create New Opportunities 3. Pricing: The Conflict Continues 4. Mobile: It's More Than Following Food Trucks 5. Technology: Ordering in HD While this article does not only talk about POS systems, it addresses the topic, as well as, the trend of mobile apps.
Caroline Hardenbergh

Enhance Your Knowledge: Increasing Website Traffic - 5 Quick Ways to Do It - 4 views

knowledgelights.blogspot.com/...site-traffic-5-quick-ways.html

knowledge website website traffic quick ways solution

shared by Caroline Hardenbergh on 17 May 12 - No Cached
  • Caroline Hardenbergh on 17 May 12
     
    This is a good tutorial of how to increase visibility of your business, product, or service. I appreciate seeing this because if gives a basic outline of the options available for those who are not especially internet or marketing savvy. Although posted on the Linkedin: Event Peeps: For Live Event Industry Professionals news articles, it is relevant to all hospitality professionals in their marketing efforts. The first suggestion is to create a blog, and points out that having a RELEVANT blog is the key to getting attention, and then traffic and interest in your product. Next, it is important to keep the blog current and up-to-date, and that it must be posted on a three times weekly basis. Once the blog is generating traffic, the next suggestion is to make the most of the specific keywords which get responses, or even use the keywords from within the responses to the blog. This will indicate the topics and content that are creating the most interest, and will in turn re-create more traffic. The next strategy is to write articles and submit them to article directories, which generate high-quality traffic. This of course leads to the next suggestion, which is to get your business name and/or your name out into the public's awareness. This starts with articles and blogs, but has to be enhanced by participation in industry forums, which will bring you into the limelight if peers acknowledge that your articles and blogs are informative and demonstrate your expertise. Lastly, utilize methods other than online sources. All forms of marketing enhance each other, so don't neglect to send the local market your business card, and be sure to offer hard copy details on your blogs and articles. Using both online and offline contact methods will increase traffic to your website, and site visitors should be promptly contacted in as personal a manner as possible to initiate a successful customer relationship.
Yookyung Kim

Digital Signage Gives Burger Joint a Boost | Case Studies | | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...ives-Burger-Joint-a-Boost81541

hardware hospitality signage

shared by Yookyung Kim on 02 Sep 12 - No Cached
  • Affordable and customizable communication
  • “We are able to share with our customers more products that we have every day because those are the most important products for us,” co-owner Zach Steffens says.
  • Quick solution for quick serve restaurant
  • ...1 more annotation...
  • “We can show more items. With the daily specials, instead of changing out those plastic letters, we can just upload it and it runs. If we want to change it midday, it’s really easy to do, which is important because we want the majority of our employees’ focus to be on customer service.”
  • Yookyung Kim on 02 Sep 12
     
    The owners of a Culver's franchise decided to install a digital signage to provide more menu information quickly because the menu board couldn't communicate enough with customers for a short time to select menu in the fast food restaurant. The challenge was how the small business owners and franchisee would handle their budget for the investment and added cost.  The problem was solved by selecting EzSign TV from LG Electronics which displays branded messaging and shows broadcast television or input content at the same time. Furthermore, the software offers a choice of more than 50 templates that can be customized with images and text. Therefore, the business can highlight the items with pictures and deliver their daily specials more efficiently.  Installation is easy, and daily specials menus can be replaced by simply clicking. The digital signage looks cleaner than old fashioned menu board, and saves more time to change menus. By implementing a system that requires limited attention from staff, Culver's can focus on customer service and deliver value. That was a good decision adopting a new technology fits in the quick service restaurants.  
Qianqian Kang

Training Your Hotel Staff On A New PMS Should Take Minutes, Not Days | By Jos Schaap - ... - 1 views

www.hospitalitynet.org/...4086777.html

technology Hospitality

shared by Qianqian Kang on 17 Feb 18 - No Cached
jmelilli liked it
  • The hospitality industry has long been known for high staff turnover rates and a high volume of employees fitting a younger demographic.
  • Some studies measure the turnover between 31% and 34% as the industry norm. Other studies show employee turnover rates level among non-management hotel employees are up to 50%. This places additional importance on the on-boarding process each hotel has in place, demanding systems and processes that are easy for new staff to learn and master as they embrace their new role.
  • The new generation of PMS software is easy to use and created specifically to streamline processes such as front desk demands, rate management, reservation, housekeeping and financials. This helps to increase revenue, reduce costs, increase guest service and increase staff efficiency, all whilst also ensuring that your PMS software can connect to all technology partnerships that your hotel has in place (web booking APIs, channel management software etc.), or hopes to implement in the future.
  • ...2 more annotations...
  • This means the emphasis of modern-day software and technology should be usability — hoteliers need a system which enables fast implementation, quick learning curve, great support and comprehensive training materials to support ongoing adoption.
  • Ultimately, your employees want to feel supported, and providing them with the right tools will not only enable them to do their best work, but will help to increase internal morale, job satisfaction and productivity as they feel confident and well-equipped in their role.
  • Qianqian Kang on 17 Feb 18
     
    This article brings us main issues about PMS. When it comes to the operation efficiency, time is nevertheless valuable. Then on the top of the head, calling for new technology which can operates smoothly would be very important. The author brought out the detailed reasons why we need PMS tools. Firstly, high turnover needs PMS tools that make onboarding easy. Secondly, to support the team with ultimate ease-of-use would not only make hoteliers enable fast implementation, support ongoing adoption, but also allow staff enhance customer services to a large extent. At last, the author conclude few essential factors to choose PMS system: instinctual and easy to learn; speed; quick implementation and setup; mobile and cloud access; easy integrations; reliability without disruptions.
  • jmelilli on 21 Feb 18
     
    Great article! Training (and re-training) is such a large investment of labor. It is particular difficult for properties located in destinations that tend to have seasonal staff. Every year at least once a year, we have to go through a time-intensive on boarding process that is a big investment for a smaller property. It also keeps us from making some staffing choices because of the difficulty in getting a replacement shift ready. Thanks for sharing!
Qianqian Kang

Somi Data Reveals Their SuiteServer Application - An Integration App for Point of Sale ... - 0 views

www.restaurantnews.com/n-app-for-point-of-sale-system

shared by Qianqian Kang on 25 Feb 18 - No Cached
  • To alleviate the issues that come with this process, Somi Data has developed software that allows restaurant employees to easily enter a customer’s order directly from the table to the POS system with just a push of a button; SuiteServertm (from their SuiteOrderstm division).
  • Full POS synchronization with automatic updates for menu item availability and pricing, eliminating a time-consuming and tedious uploading/transferring process. A list of modifiers that can be added to a specific food item, to accommodate to a customer’s exact preferences. A table-side payment option; employees can swipe a customer’s payment method using the tablet/mobile device, saving time from having to return the POS terminal. A ‘Quick Order’ option, giving employees the ability to search the name of a food item, which then brings up a list of food items that match what is typed. The employee can then select it from the list of suggested items, eliminating the process of sifting through different sections of the menu to find the correct item. Instead of typing the order, an employee can also ‘write’ the order on the device with a stylus, and the SuiteServer software will interpret the writing and bring up a list of menu options that match what was written.
  • Qianqian Kang on 25 Feb 18
     
    Somi Data has released the newest method related to POS for restaurants. Only by downloading the APP to the current POS, it can solve the existed problems, which happen sometime such as the traditional, error prone and tedious restaurant ordering process. Some of the important features are: automatically updates for menu item availability and pricing; adding modifiers which can be applied to a specific food; a table-side payment option; a 'quick order' option. With this advancement, customers could no longer worry about whether their order has been sent in, and at the meantime, it could lead to higher satisfaction and faster table turns.
anonymous

Impact Of E-Commerce On The Hospitality Industry | YOSAKI - 0 views

www.yosaki.com/ce-on-the-hospitality-industry

technology hospitality eCommerce

shared by anonymous on 10 Sep 19 - No Cached
  • E-commerce has now become a very important and basic part of people’s lives and since it is the selling and buying of products and services via the internet it has not only impacted on the business industry but the hospitality industry as well.
  • The hospitality industry being one of the most essential industries must move together with the evolving world in order to fully satisfy consumers and this has brought an unavoidable combination of E-commerce and hospitality.
    • anonymous
      anonymous on 10 Sep 19
       
      Society is constantly changing and a big part of that change is due to technological advancements. In order for the hospitality industry to move forward and keep up with society it must stay up to date with these changes and make constant improvements in the system.
  • E-commerce creates quick access to the hospitality industry as it markets the best services so that people don’t have to waste too much time looking for where the best hospitality services are.
    • anonymous
      anonymous on 10 Sep 19
       
      People want to be able to access what they are looking for or what they need quick and easy.
  • ...19 more annotations...
  • As tourists look for the best places to tour on the internet they are also provided with hospitality facilities such as accommodation (hotels), social functions, foods and cultural attractions among many others  that are displayed all over the internet.
    • anonymous
      anonymous on 10 Sep 19
       
      The hospitality industry and tourism seem to almost work hand in hand through eCommerce as this example shows.
  • From a mobile phone or computer it is now very simple for to look up for where they can find the best services
  • The hospitality industry is majorly dependant on wildlife and natural scenes which are very easy to advertise through E-commerce
    • anonymous
      anonymous on 10 Sep 19
       
      Being advertised through the internet gives them a better chance of having more people find them and want to use their services. People expect to find everything online.
  • Since customers can know whatever they need to know through internet, all extra costs have now been eliminated yet made everything more convenient and thus leading to a really drastic rise customer satisfaction.
    • anonymous
      anonymous on 10 Sep 19
       
      eCommerce makes transactions faster by allowing guests to pay immediately for their services and since all information is available online they can have anything they need to know available for them right there. Thus it is understandable why customer satisfaction has increased.
  • When using the internet it is super fast and easy for a customer to get into contact with the supplier of the particular service or product that they need. Using emails and different social media app chats communication which is one of the key issues in developing the industry has greatly been simplified.
    • anonymous
      anonymous on 10 Sep 19
       
      For customers it is very important as well to get in touch with their suppliers for any questions or concerns that they may have. When they contact them they expect to be able to do so fast and just like that they also expect a quick response from them.
  • Through the various web services, customers have been motivated to try out the most famous hotels and inns no matter how far they are and also people who were never interest in travelling are encouraged to go to destinations far away.
  • Everyone loves to have various options to pick from in order to have their needs perfectly satisfied and that is exactly what e-commerce has brought into the hospitality industry
  • All a company needs to reach out its ideal customers is create a website through which it can offers its services directly to customers, display each and every service they offer and also the necessary conditions and requirements without having to pay extremely high costs for it.
    • anonymous
      anonymous on 10 Sep 19
       
      This reduction in cost makes more hospitality industry want to try eCommerce. Then with this extra money that was saved up, the company can invest it in something else to improve their services or to add things to their inventory.
  • Most of the companies that deal in hospitality services now allow customers to have their places of stay booked earlier, they make the payments online and have all of the details including where to find tickets, how they will be welcomed, what is required of them and so much more.
    • anonymous
      anonymous on 10 Sep 19
       
      Now that all the information is available online it makes it easier for the guests to be informed beforehand and have some knowledge as to what to expect. eCommerce makes finding information about the services effortless.
  • Much as they work hand in hand with other industries it is now an independent industry of its own
  • Each and every company puts out their rates in the open giving customers the advantage of comparing prices before they can actually go on to spend the money.
    • anonymous
      anonymous on 10 Sep 19
       
      This a very important thing for customers. People like being able to compare prices in order to choose the one that saves them money. They also want to be able to make the right choice in terms of what is really worth their money. But of course this means more competition within the hospitality industry.
  • Through the bookings and reservations done from the internet customers end up giving out way too much information something that has become overly dangerous as it exposes innocent customer’s information to unauthorized that end up using it for in wrong ways and for the wrong purposes.
    • anonymous
      anonymous on 10 Sep 19
       
      Some people may also have their concerns and preoccupations about eCommerce and how safe it is. Nobody wants their personal information to end up in the internet for everyone to see and possibly steal/use.
  • E-commerce has created a world where it is extremely easy to rob, steal, kidnap and even more criminal offences such as killing among so many others.
  • The owners of such places must put strict security and warning on such attractions or else suffer with the unruly members who may use them recklessly.
  • Marketing countries with overly attractive facilities has become a threat as it has overly attracted the wrong crowd, not everyone that travels into a country come into the country with the best of intentions.
    • anonymous
      anonymous on 10 Sep 19
       
      This is another possible side effect of advertising in the internet. Everyone nowadays has access to the internet and therefore can see all this information and as is mentioned here not everyone has good intentions and could turn something pleasant into something offensive and hateful. One just has to be very careful with these things.
  • The internet attracts all sorts of people since it puts out way too much information and the same way hackers get into other online businesses they have also managed to get into the hospitality industry and caused innocent countries to face huge problems with such people.
  • Since the customer never gets to meet personally with the owner of the service, a seller can easily provide them a service different from what they actually wanted, some do this by mistake while others do it intentionally due to lack of ethics.
    • anonymous
      anonymous on 10 Sep 19
       
      This a very common things that does happen maybe very often depending on how well the communication between the customers and the suppliers goes. Sometimes customers end up paying for a service that wasn't exactly whet they wanted or whet they needed. This then leads to customer dissatisfaction and to poor service.
  • Service providers need to check their services to ensure that they deliver customer satisfaction
  • In conclusion, e-commerce has increased the popularity of the hospitality industry through the different ways of marketing its facilities and making them more accessible to the customers who are mostly tourists and people who enjoy lives of leisure and luxury.
  • anonymous on 10 Sep 19
     
    This article talks about both the pros and cons of eCommerce in the hospitality industry. It talks about how it has changed and helped the industry but also the side effects that it may have.
dyaniroberts

McDonald's Announces a Major Investment in Restaurant Technology - Linga POS - 1 views

www.lingapos.com/tment-in-restaurant-technology

technology hospitality AI POS software mobile business solution tech

shared by dyaniroberts on 30 Jan 20 - No Cached
  • McDonald’s noticed a juicy opportunity to upgrade their drive-thru technology, which drives 70% of their business, and swiftly bought the group that makes the AI software.
  • Golden Arched giant and its franchisees to increase average check, cash flow and quickness of service.
  • Self-service kiosks are also making their way into the spotlight and have been warmly welcomed by customers everywhere.  The most attractive aspect is that new cloud-based POS systems are able to be updated with a press of a button, and no restaurant downtime.
  • ...5 more annotations...
  • As casual-dining and fast-casual chains are quickly finding ways to add value and enhance customer experience, ordering your favorite restaurant meals is becoming easier. This is mainly due to the advent of online ordering apps, which have allowed more businesses a way to offer timely and affordable delivery options to their hungry customers.
  • The nations biggest quick-service chains have noticed the changes and are investing heavily to take advantage. “Technology is playing a bigger and bigger role in the restaurant industry,”
  • In the past, the ability of large fast-food chains to make these investments has given them a bigger sales edge over smaller quick-service companies.
  • A rise in upgraded POS options and features has encouraged many business owners to invest in technology in order to keep up with the competition.
  • The good news is that with restaurant technology developing so quickly many of these new features are going to be accessible
  • dyaniroberts on 30 Jan 20
     
    Unattended POS systems in fast food restaurants like McDonalds can significantly improve their efficiency and remove the pressure from their staff. Restaurants like these are often short staffed. They feel significant impact when they do not have enough staff to support the amount of business that comes through their doors. The cashier often will have to assist in making orders as well, causing a further delay in the line. Adding this and their new drive through initiative, McDonalds will be able to maximize profit, produce more orders in one day and keep their customers waiting minimal amounts of time.
  • ggara004 on 31 Jan 20
     
    This article focuses on the enhanced technology that fast food chains such as McDonald's are embracing to enhance their service and increase their productivity. An example of this is the self-service kiosks that many McDonald's have installed inside their restaurants. Consumers have adapted well to this technology because data shows that this has increased revenue over time, therefore proving how the unattended POS technology is helping companies be more cost efficient and increase sales.
1 - 20 of 230 Next › Last »
Showing 20▼ items per page