A human resources management system is a software that runs a company’s human resources functions, including recruitment, training, payroll, benefits and performance analysis for the purpose of increasing overall efficiency.

Flexibility and responsiveness of human resources management systems make it possible for various departments within the company to interact with each other cohesively, leading to strong intra-company relationships as well as a stronger relationship between the business, its customers and other stakeholders.

Functions carried out by human resources management systems include job analysis, staffing, performance appraisal, managing reward programs, and employee training & development. All these tasks must be well-executed in order for the business to profitably manage its most powerful asset.

Mangal says that all hotel employees need to be aware of cyber security threats. “It's in the interest of every employee to look out for their guests’ well-being,” she says. “As much as [guests] expect a physical building to be secure, they also expect that their data would be kept secure.” While protecting guests is paramount, an additional reason for hotel professionals to care about cyber security is that breaches hurt a hotel’s brand. “If you compromise your data, you're also, to an extent, tarnishing your brand name. It's everybody's job in the hotel environment to be a hotel brand ambassador.”

Mangal encourages hotel operators to be careful when they store data and to make sure their information storage systems are up to the task. She says that in many cases, hotels’ systems are no longer adequate. Hotel operators are often reluctant to overhaul their systems because of the cost.

It's not a foolproof system, but it definitely does make it safer,” she says. She adds that hotels should foster of a culture of data security and establish policies and procedures to protect data. Training employees to follow best practices is also important.

When using a computerized accounting system the on computer, input screens have been designed for ease of use.  The main advantage is that each transaction needs only to be inputed once, unlike a manual double entry system where two or three entries are required. The computerized ledger system is fully integrated.  This means that when a business transaction is inputed on the computer it is recorded in a number of different accounting records at the same time.

To alleviate the issues that come with this process, Somi Data has developed software that allows restaurant employees to easily enter a customer’s order directly from the table to the POS system with just a push of a button; SuiteServertm (from their SuiteOrderstm division).

Full POS synchronization with automatic updates for menu item availability and pricing, eliminating a time-consuming and tedious uploading/transferring process. A list of modifiers that can be added to a specific food item, to accommodate to a customer’s exact preferences. A table-side payment option; employees can swipe a customer’s payment method using the tablet/mobile device, saving time from having to return the POS terminal. A ‘Quick Order’ option, giving employees the ability to search the name of a food item, which then brings up a list of food items that match what is typed. The employee can then select it from the list of suggested items, eliminating the process of sifting through different sections of the menu to find the correct item. Instead of typing the order, an employee can also ‘write’ the order on the device with a stylus, and the SuiteServer software will interpret the writing and bring up a list of menu options that match what was written.

The hospitality industry has long been known for high staff turnover rates and a high volume of employees fitting a younger demographic.

Some studies measure the turnover between 31% and 34% as the industry norm. Other studies show employee turnover rates level among non-management hotel employees are up to 50%. This places additional importance on the on-boarding process each hotel has in place, demanding systems and processes that are easy for new staff to learn and master as they embrace their new role.

The new generation of PMS software is easy to use and created specifically to streamline processes such as front desk demands, rate management, reservation, housekeeping and financials. This helps to increase revenue, reduce costs, increase guest service and increase staff efficiency, all whilst also ensuring that your PMS software can connect to all technology partnerships that your hotel has in place (web booking APIs, channel management software etc.), or hopes to implement in the future.

"Guests set their room temperature the way they prefer and the system maintains their comfort level. When a guest leaves his or her room each day, the INNCOM system lowers the temperature to conserve energy. When the guest returns, the INNCOM door sensor detects their entry and the Smart Digital Thermostat reinstates the guest's temperature setting."

Seagate's energy management implementation is networked with the property's front office system to reduce unnecessary energy use, especially when hotel occupancy rates are low. When a guest checks in to the hotel, the system changes that guest's room to 'rented/occupied' status and cools the room for a period of 10 minutes, ensuring the room is comfortable before the guest arrives.

n addition to the INNCOM Energy Management System, Seagate Hotel & Spa installed several other room automation controls including an INNtouch Door Bell System, lighting controls that enable remote control of room ambience, bedside controllers and an entry-door switch monitor. These controls add to the overall luxurious environment guests expect when they stay at the Seagate Hotel & Spa.

Please don't misunderstand, compset data plays a big role in Revenue Management decisions (logically, those prices are what forms the market situation at any given moment) but one should never ignore the importance of internal hotel data like booking pace, group business on the books, number of vacant rooms, etc. It is impossible to build optimal pricing strategy without having this data on hand.

While many of those pricing intelligent tools offer valuable insights on the regional market situation, they shouldn't be used by hoteliers as a direct guidance for setting their room rates.

31% of clients claimed having posted a favorable review on the social network about the experience they had while visiting a restaurant, focusing on the food or drink they got.

72% of millennials post their experience in social networks - the most frequent social network used is Facebook with 86%, and Instagram, with 46%.

“More and more people decide on the restaurant based on the reviews of their friends and acquaintances on the social networks. So it is not surprising that 83% of restaurant owners consider that these networks have a positive impact on their business and that they significantly influence how they present the dishes of their menu," stated the survey authors.