Skip to main content

Home/ Hospitality Technology/ Contents contributed and discussions participated by TIAN LIU

Contents contributed and discussions participated by TIAN LIU

TIAN LIU

The HRIS solution - Express Hospitality - 0 views

  • Future of human resources analysis has to be linked to other key performance indicators such as revenue and profitability. HR professionals must understand the organisation’s business plans and the operational, financial and customer-facing goals they are expected to achieve. Then they should associate these goals with the existing workforce metrics. In many cases, HR information is scattered, which leads to non-systematic hiring, training, measurement data which is essential these days, as globalisation, tight labour markets and an aging workforce are causing many businesses to more closely inspect the performance of their largest investment, i.e. the workforce whose compensation represents 60 per cent to 70 per cent of the entire expenses of the organisation. New business intelligence technologies offer HR departments the ability to invest in Human Capital Management analytics solutions designed to yield the insights essential for making informed decisions on HR. Business intelligence allows HR departments to become a strategic asset within the organisation. It helps the HR department make key decisions around recruitment, planning, and budgeting to support the strategic goals. More than ever before, HR professionals are being asked to show how their company’s workforce policies affect the overall business plan. Investing time and money in software solutions is the need of the hour.
  •  
    The Hospitality industry is known to have very high attrition rates. This makes it all the more critical to have a robust HR information system (HRIS) in place. HRIS has emerged as among the most crucial aspects of hospitality IT. No hospitality management system can be considered complete without an effective HRIS system. An efficient HRIS system manages the recruitment, staff-shifts, time & attendance, and many other aspects of your hospitality HR requirements. It should be able to drill down to history files and provide e-leave application & training management. Immerauf has partnered with Greytip software to bring you one of the industry's best Folklore HR software to suit all your HR needs including a resume bank to store a active database of prospective employees.
TIAN LIU

Tech-Laden Hotels Call for Modern Disaster Plans - 0 views

  • the plan has assumed a new life as both a disaster prevention and action schematic for all physical plant systems, computer systems, appliances and all normal uses of the facility. The plan revolves heavily around backup generators and battery power for electricity, as well as services that run on electrical power.
  •  
    The duty engineer is also supposed to walk through all machinery spaces to check for any flooding or hazardous conditions. If the outage is of an unspecified "long duration," the duty engineer is also bound to continually check the fuel level of the emergency generator and request that the manager call the contractor for more fuel when the fuel level reaches half-full.
TIAN LIU

Online Marketing - Fancy a career in Hotel Internet Marketing? | The Hotel Internet Mar... - 0 views

  • The future promises to be bright for this growing niche in the hotel industry…so if you’re among the rare breed of hospitality professionals that gets a glint in your eye every time the Internet is mentioned…you may just want to consider hopping on to the online marketing bandwagon!
  •  
    The future of e-commerce in the hospitality industry is guaranteed to be a bright one. And the savvy hotel emarketer has a lot to gain, including room to grow, experiment and "wow" (from SEO to SEM, blogging to social networking, there's plenty to keep the eager hotel eMarketer busy experimenting). But what about those in the industry just climbing on-board, especially employees in hotel operations and those struggling to make sense of the opportunities and challenges presented by the Internet? What can hotel eMarketers do to ensure interest and support at hotels? How do you create a culture of understanding and mutual growth? The answer is simple…create interest, excitement and buy-in at your hotels. 
TIAN LIU

Social Media Recipe for Event Planning - Technology - Event Marketer - 0 views

  • Take your event beyond the four walls of a convention center with a discussion on how to identify your target audience online, how to determine where they’re already gathering and communicating, and how you can extend your event through social media channels. This free webinar will discuss how to utilize social media as a cost-effective way to engage your target audience, find the right social media audience for your brand, find key influencers in order to create event evangelists, engage with your online audience, utilize Facebook and its registration tool on your site, integrate social media into your existing marketing and measure success.
  •  
    On the event day, one of the most important things is checking in guests. Created by Charity Happenings, this app eliminates the need of paper guests list. Available for your iPads, iPhones, Android devices and on the web, this app comes with 50 free guests and is perfect for private and corporate events. Moreover, it has a feature that tells you when important guests
TIAN LIU

Hotel tech trade association offers best practices for reducing payment card risk - SC ... - 0 views

  • "The result allows hotels to complete the process of removing all payment card data from all of their systems, dramatically reducing the cost of PCI (Payment Card Industry) compliance," according to the framework's executive summary. "Because hotels have no obligation or reason to tell customers if a breach of useless data occurs, the cost and impact of remediation, and the effect on brand reputation, are minimized."
  • In addition, according to HTNG, guests' credit card numbers typically are shared with a number of third parties during the booking process. As well, many hotels are independently owned and operated, and these franchisees often lack the technical resources to ensure security and compliance.
  •  
    Security is absolutely a big issue for the hospitality, it include a lot of content, not only keeping the guest safe in hotel's room. But also preparing the attached form internet to protect the guests' property. This system is designed to enhance payment card security and compliance across an industry that has been hard hit by hackers. Specifically, the framework provides guidance on implementing tokenization, a technology that substitutes card data with unique identifying symbols.
TIAN LIU

Investment in Hotel Technology Pays Off with Increased Group Revenue - Charmed by Hospi... - 5 views

  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  •  
    Further analyses of our data suggest that as industries become more competitive, the effect of IT on profitability increases. IT investments also had a greater effect on profitability in the service sector than in the manufacturing sector. A possible explanation for this finding is that services allow greater IT-enabled customization and professionalization. One key takeaway from our research: All other things being equal, executives should accord higher priority to IT projects that have the potential for revenue growth over those that focus mainly on cost savings.
TIAN LIU

What Accounting Software Features Matter Most to SKY Hospitality & Widewaters Hotels? |... - 0 views

  • KY assessed several performance management systems to identify a financial system that best supported the company’s expanding needs. “We felt the Profitvue solution and Aptech’s support and service team were superior to the other systems we evaluated,” says Bush. “SKY will have Profitvue and Execuvue fully deployed in nine Microtel Hotels by the end of the first quarter 2011.  We will interface Profitvue with our property management systems for a seamless data exchange and greater efficiency.”
  •  
    After owning and developing properties for Hilton, Marriott, and Starwood, Widewaters recently launched its own management company. "Aptech has a track record of supporting hundreds of hotels and multi-property groups," says Arigo. "They also have experience with the largest chain flag operations.  As we expand our management organization, we can rely on Aptech to provide systems that support our growth and are easy to use." Profitvue handles single hotel operations, and multi-property and multi-company accounting.       Profitvue is available as a standalone application or as a thin-client Internet-enabled ASP hospitality back office solution.  Aptech hosts the application at its secure data center and manages responsibility for data backups and system maintenance. Hotel operators require only a PC and Internet connection to manage all their property financials, corporate accounting, and reporting needs.
TIAN LIU

Juice Bar and Cafe Biz Collaborates With Turnkey POS System | News | Hospitality Magazi... - 0 views

  • which provides PFC clients a turnkey solution, including a reliable all-in-one point-of-sale system, optional above-store reporting via the mymicros.net business intelligence and reporting platform, and easy installation, training, and support from MICROS’s distribution and service network.   The single vendor solution delivered by MICROS offers PFC clients an affordable POS system with all of the functionality required to successfully operate a business, including managing customer orders, labor and productivity, restaurant operations, and inventory. The addition of MICROS’s mymicros.net extends the ability for management to make decisions across the business based on live data pulled directly from MICROS e7.
  •  
    Point of sale typically refers to the software solution that is used at the point of purchase by the sales clerk. The advantages of having a point of sale solution is that it allows the store to simplify the checking process.  Not only does point of sale software simplify the entire process but also tracks it. Managers can log in and analyze sales, customers, and trends.  By using a point of sale software solution you will simplify your business operations, gather valuable data, and improve your flexibility. In the long run a point of sale solution should save you time, money and headaches.
TIAN LIU

ZDirect Integration to Apple's Passbook Sends Confirmations from PMS to iPhone | Produc... - 0 views

  • ZDirect attaches Passbook files to emails or creates a link to download the “pass” from a confirmation email or SMS text message. The look and feel of the hotel's "pass" can be customized for each hotel and configured for any PMS. Once the "pass" is stored on the mobile device, a data connection is not needed to retrieve it, so roaming charges are not assessed.
  •  
    When considering mobile technologies, many hospitality managers are not convinced of the potential benefits resulting in enhanced guest engagement, improved customer satisfaction, and increased consumer spending. The common goals of mobile technology implementation are acceleration of guest traffic, heightened interactivity, promotion and sales of goods and services, and gathering of feedback relative to the guest's experience. Mobile services include special website configurations, fluent marketing campaigns, location-based activities, digital couponing, and point-of-sale settlement. Currently, the fastest growing segment of m-commerce service is mobile payments featuring cashless and cardless payment platforms. If not already in place, hospitality management should consider business payment choices of coin and currency, credit and debit card, and mobile options.
TIAN LIU

Technology Integration Lets Hotels Be Green and Efficient | Products | Hospitality Maga... - 0 views

  • The common belief is that optimal energy savings only needs a property-management system interface. While exchanging critical guest data through a PMS is an important means for effective energy management, hotels have discovered that to attain maximum efficiency and visibility, interfacing INNcontrol™ 3 software with systems such as SynergyMMS provide far more operational efficiencies.
  •  
    Deploying a monitoring and control system as part of this project offered many advantages, including: Showing the public the impact of investing in a renewable energy project Providing an effective means of assessing the long-term performance, determining maintenance needs, and maximizing the ROI of the project Enhancing the project's educational value for students. Overall, the project has reaped important benefits for education, business, and industry: The green home illustrates the use of renewable energy and supports its benefits with solid performance data. The project demonstrates how educational institutions can extend their reach throughout the country and around the world, conducting long-term research, bringing short-term real-time data into the classroom, and educating and training the future technology workforce. The systems exemplify the influence of sophisticated, electronic tools such as Web-based portal software.
TIAN LIU

40% of corporate negotiated rates are not visible on the GDS | News | Hospitality Magaz... - 0 views

  • a hospitality e-commerce and e-distribution provider, has conducted research on more than 200 hotels worldwide. The findings demonstrate that 40% of corporate negotiated rates are not visible on the hotel global distribution system (GDS), highlighting that this sector is poorly serviced by suppliers. The corporate sector evolution is referring to are those independent hotels who receive a large proportion of their corporate customers via the GDS.
  •  
    Hotel companies can use its advantages. The system allows measuring the number of visitors, or the reservations that have been made. In this manner, a hotel's efficiency in marketing and other activities can be estimated faster and at lower costs  Alongside the system's advantages, there are also disadvantages. One of the most important disadvantages is its dependence on new technologies, and the high entry costs evidenced by high membership fees. And the article also mention a very significant problem that almost half of the corporate negotiated rates are not visible on the GDS, so it not perfect , still need correction and improvement.
TIAN LIU

New App Creates a Network of Brands and Concierge Expertise on iPads | Products | Hospi... - 0 views

  • More than 100,000 users have experienced the app to select wine and food pairings. In the initial project, a Personal Sommelier was delivered on an iPad that can help consumers expertly explore wine and food pairings even before they dine at a restaurant. The results were positive for large brands and independent operators alike.
  • Promotion through the Apple App Store – more than 2 billion apps are downloaded every month, making a mobile app strategy more important than an Internet advertising strategy. Uptown gives mid and high tier brands superior access to this exploding distribution channel.   Cloud based back-end which enables world-wide seamless updates of new brands and content.
  •  
    Mobile users are not just playing Angry Birds or checking the local weather, 38% have used their mobile devices to plan a trip and 60% of respondents said they have downloaded travel apps on their mobile devices, according to a TripAdvisor survey. While travelling, 62% of travelers said they use their mobile devices to research restaurants. 51% check their flight status and 46% research attraction, 28% have checked in to a restaurant, hotel or attraction using their mobile device while on a trip, according to TripAdvisor. (travelmole, May 2011). A research conducted by PhoCusWright shows that 75% of frequent business travelers (those making at least five trips a year) are smartphone owners. About half of frequent leisure travelers have smartphones. There's more than enough evidence for the hospitality industry to use mobile apps, and some hotels have already started and are successfully doing it.
TIAN LIU

Hotel software pioneer heads to the Cloud - 3 views

  • When Cloud computing first appeared on the technology horizon, protel realized early on that the future of IT is mobile and in the Cloud. So as early as 2009, protel acquired the first "Cloud clients" for bookatonce, their brand-new web-based property management software (PMS).
  • When Cloud computing first appeared on the technology horizon, protel realized early on that the future of IT is mobile and in the Cloud.
  • Today, already more than 4,000 clients use Cloud solutions by protel. All of them enjoy a newly-won piece of independence because web-based applications can be accessed through an Internet browser on different types of devices regardless of operating system or native language.
  • ...1 more annotation...
  • Hoteliers who cannot or do not yet want to move into the Cloud, however, do not have to completely forego its benefits. protel offers a continuously increasing number of web-based modules to extend the on-site protel PMS solutions
  •  
    Could computing is the most productivity and advanced toll for collect the information and data analysis. Hospitality industry is based on the information of the guest and data of the operation to improve the their management, so the could computing technology is very needful for hoteliers. Though the article, we can learn something form the Protel hotel software company, that we need to know what are our customer need, so we can get to it and make them satisfaction. How can we know that, data base and information collecting can show us about the experience of the guests lived in hotel, and via this resource we can find the problem and solution more easier, so using the advanced software in hotel operation is very necessary.
TIAN LIU

Lessons from Apple & Google Teach Operators to be Leaders in Hospitality | Top Stories ... - 0 views

  • Hospitality leaders need to become pioneers.  Let’s iterate, take bold risks and be okay with failing fast so we continue to progress and deliver on improving travel experiences.  The next generation of travelers is looking for the creative thought leaders to anticipate needs that travelers don’t even know they are looking for yet.  
  • 1) Add a new product, feature or service into your portfolio every year. 2) Change what you’re doing or who you partner with. Are you successfully operating in Mexico? Add Central America. Cater to the business traveler? Go leisure. 3) Kill the product, then do one better. Not making money in F & B? Close it out at one location and perfect concierge service. 4) Eliminate some of the laborious and outdated notions of a traditional hotel.
  •  
    The article was talking about how the hospitality firm can learn something from other industry, technology. As we all know the leader of the IT industry are Google and Apple inc. What is the most successful strategic to attract the customers? Through the article we can obviously find out the chrisma of the product is the most significant thing they have, the customer always expect some new things and improve at their new product, next version, this is the most important point of them to catch the customers' attention.  For the hotel industry, their have a lot similar things with technology area. The invariable system can not have any attraction in modem life, the hospitality leaders need to find out what is wrong with current system and operation and then find the solution. They should substitute some fresh thing for the old one, looking forward for the performance of new version, so the customers will have more increase in greenness and exception of the  new product in the future.
1 - 0 of 0
Showing 20 items per page