This is one area where fast-food chains are in the forefront.

Why wait in line if you can file your order at a kiosk immediately, and then sit down and relax?

This may be the biggest technology leap coming in the next year, as nearly 100 percent of restaurant owners say they plan to have a Facebook presence by next year.

This is a fairly low-cost add-on to make, and it has the potential to grow sales, which always gets a restaurauteur's attention.

Diners

Hand them a restaurant iPad they can self-checkout on where their card doesn't leave their sight, and they're happy.

it even suggests additional items to order, and the company reports it cuts 7 minutes off the average diner's stay.

Watch for fast-food restaurants to change menus more often, because digital menu boards make it so much easier than manually changing prices and items.

Digital signage also allows quick-serve restaurants to provide entertainment and interactivity while you wait in line

Tech-savvy diners expect elegant solutions that work

restaurants that can get it right, integrating technology that makes customers happy and turns tables faster will be a no-brainer.

Gaming industry sources report McDonald's is projecting gesture-enabled games onto restaurant floors for kids to play while they wait for Happy Meals

More restaurants are using digital coupons, and diners gobble them up

the brand seeing 30 percent of users who received the promotion using it more than once.

make it possible for us to see the conversion rate of a visit

loyalty app, to reach those fans and deliver relevant offers.

Proximity marketing was selected to build in-depth relationships with our customers and to introduce to them our new set of coffee products

it?s important to send relevant offers to users and not just spam them

Each time a Shopping Genie user entered the beacon-enhanced premises, he or she would receive a mobile coupon prompting them to purchase one coffee and receive a beverage from the new drink line for free.

tailor users? promotions to their pre-selected likes.

easily able to measure conversion rates, as well as consumers? interest in the new products.

also able to deduce which customers did not use their offer

able to pinpoint that 20 percent of the loyalty app?s users identified themselves as interested in receiving the types of offers that McDonald?s was testing, while 30 percent who received a promotion used the offer more than once.

This aided the brand in figuring out which consumers were repeat customers, in addition to when and where they walked in from.

they wanted to advertise a product that they had just introduced, and they used beacons to identify customers who were at the point of purchase and change their behavior

get sick, 128,000 are hospitalized, and 3,000 die of foodborne diseases.

utilizes AI to optimize ingredient handling and cooking.

CookRight is an advanced AI platform that incorporates machine learning, sensors, and computer vision to allow cooks to track a food item on a grill and monitor cooking time automatically in order to deliver precision-level cooking.

The idea is to simplify kitchen and inventory tasks while doing away with outdated methods of cooking, which include monitoring cook times via wall clocks or relying on employee experience to know when items are done cooking.

In addition to consistency and precision in cooking applications, the platform also leverages powerful analytics to improve food quality, drive efficiency, and save money by closely monitoring for supply chain issues. Robots may be coming for jobs in fast food, but for the time being, human augmentation seems to be the easier sell.

post-COVID environment, customer expectations are changing, new labor challenges have emerged and POS now applies to both sides of the counter.

78% of customers are keen to return to the restaurant experience.48% of customers want to reduce wait times by ordering ahead on mobile.66% of customers prefer to order directly from the restaurant.73% of customers prefer cashless payment.

One of the biggest impacts of the pandemic was the 40% growth Mastercard experienced in contactless transactions

Mobile orders are 20% higher than in-restaurant purchases.

Research indicates 54% of casual dining, 48% of family dining and 50% of fine dining restaurants launched QR codes in 2021.

44% of diners prefer to use kiosks at their favorite restaurants, and 71% would rather use a self-service kiosk at QSRs than engage with staff.

70% lift in meal delivery spending.

labor shortage, a challenge that preceded the pandemic but has exacerbated it.

One of the goals of technology is to give customers more control of the guest experience

A POS today should include the following functions: omnichannel experience, integrations and extensions, frictionless checkout, contactless EMV payment and data reporting.

The order management system should include a kitchen display system, an order status board, text alerts and a QSR automation interface.

The business integration system should include the following: third party delivery, back of house, digital signage, ticketing, stored and loaded value, loyalty, payments and financial systems.

Integration of different technology providers is a challenge that many restaurants now have to face

"Technology enhances our digital guest connectivity, supports our virtual brand growth and improves our in-restaurant dining experience."

many leading quick-service restaurants are embracing digital transformation to capture greater market share.

39 percent of quick-serve guests placed their meal orders using a smartphone app.

Even though these add-ons increased the price of the selections, customers appreciated the ability to create items that were uniquely their own.

important trend in quick service is connected commerce

Connected commerce leverages the latest technology to bring added value to the consumer and the merchant alike.

mobile application enabling customized food selections.

28 percent used a kiosk and 27 percent used a tablet to place their order.

Many quick-serves are introducing self-service ordering kiosks to allow customers to control their own ordering experience instore

31 percent

have used a kiosk

54 percent

expect to use a kiosk within the next year.

kiosks in general have a higher margin than counter orders, delivering an average lift of 15–30 percent per check.

leveraging of customer data and analytics to lower the cost of customer acquisition.

Quick-serves today are increasingly focusing on the opportunities presented by digital transformation.

Many are embracing technologies that enhance the quality of the customer dining experience, delivering more of what consumers are clamoring for

are rapidly changing the workplace

expected to erase or greatly change half of all jobs within the next 20 years,

This,

may lead to a worsening of social and economic tensions

Some of the robotic changes are already in plain view worldwid

automated cooking pots have replaced chefs

robots have replaced bartenders and waiters

Those who will be particularly affected by changes in the way we work

are low-skilled, part-timers in the gig-economy or the young

tremendous impact machines have had on job loss.

The OECD Employment Outlook does not envisage a jobless future. But it does foresee major challenges for the future of work

An antidote to this, suggests the OECD, is more training and governments increasing worker protections