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Chris Cardoso

Hotel Telecommunications Strategies - 6 views

www.hotel-online.com/...Mar03_Telecommunications.html

shared by Chris Cardoso on 28 Jan 12 - No Cached
  • No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. 
  • Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis.
  • ...18 more annotations...
  • Given the hotel’s advantage in quality over the guest’s portable devices, the proper packaging of services will lure even the most avid self-contained guest back to using the hotel’s telecom services.
  • Hotels are unable to compete on price with devices that the guest has brought with him.  What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure.
  • Attracting the Guests to Use the Hotel’s Telecommunication Services
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones.   All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax.
  • No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones.   All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax
  • No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
  • Attracting the Guests to Use the Hotel’s Telecommunication Services   Hotels are unable to compete on price with devices that the guest has brought with him.   What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure. No matter what cell phone the guest may carry or what service provider is used, no wireless connection is as good as a land-line connection
  • Guests had little choice back then but to use the guestroom phone and grumble about the cost.
  • Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis .
  • Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis
  • Another concern among hoteliers is what can be termed the self-contained guest
  • Another concern among hoteliers is what can be termed the self-contained guest
  • Theoretically, the self-contained guest needs no hotel telecommunications services .  
  • Theoretically, the self-contained guest needs no hotel telecommunications services
  • Guests had little choice back then but to use the guestroom phone and grumble about the cost.
  • Hotels are unable to compete on price with devices that the guest has brought with him.   What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure. No matter what cell phone the guest may carry or what service provider is used, no wireless connection is as good as a land-line connection
  • The early 1980s marked the beginning of an era of profitable hotel telephone departments.  The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level.  Guests had little choice back then but to use the guestroom phone and grumble about the cost. This era has come to an end.  With few exceptions, most hotels have seen between a 15 percent and 25 percent drop in telephone revenues over the last five years.  The main reason for this decrease is guest choice.  The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones.   All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax . A fax machine in the guestroom was considered a premium amenity for many years.  With the Internet explosion, however, the machines have seen less use.
  • weiwei lu on 28 Jan 12
     
    No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past. The early 1980s marked the beginning of an era of profitable hotel telephone departments. The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level.
  • ...6 more comments...
  • Qianlin Wang on 04 Sep 12
     
    Nowadays, people have many choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. Hotel guests are restricted by the largest telecommunications service providers from making long distance collect and credit card calls to countries other than their home country. The guest is not able to complete his desired call from the guest room telephone. In addition to frustrated guests, this generates absolutely zero revenue to hotels. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel's telecom infrastructure. The hotel can use some systems to reach this goal, such as the BBG Communications. It can increase revenue for every international operator assisted call. It assumes all responsibility for billing and collection of all calls. It has over 500 multilingual, live operators servicing customers. The most important thing is there is no cost and risk to the hotel, because the BBG assumes all associated cost and responsibility.
  • Shuqiong Huang on 05 Sep 12
     
    This article is talked about hotel telecommunications in the 21st Century. No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past. The early 1980s marked the beginning of an area of profitable hotel telephone department. Few years later, this area has come to an end. The main reason for this decrease is guest choice. Later on, guests have a variety of choices for communicating including fax over the Internet, e-mail, cell-phones, calling cards and even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone. With the time passed by, hotel telecommunications update and improve better and better. Nowadays, High-speed Internet access is fast becoming an expected amenity. This the revolution for hotel telecommunications in the 21st Century.
  • rebecca Bonet on 08 Sep 12
     
    This article that is written by Geoff Grisworld. Talks about how telecommications has changing in the 21st century. One of them being hotel. Hotel takes a big advantage in telecommication because there is always a change in the communication system. That is why hotel have to upgrade their system often. This is why hotelier organizes packaging deal when it comes to communication system from using the phone to HSIA. This is a few system that is always need to be change constantly, so the hotel can offer a better experience at a reasonable price while they are enjoying their stay.
  • Paige Hanna on 09 Sep 12
     
    This article speaks about the growth and development of telecommunication within the hospitality industry in the 21st century. "No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past," the article states. Since the 80s hotels utilized their telephone department to offer a service for a profit. Because there was little to no competition with communication, this was profitable as guest pretty much had no choice but to use the phone service provided at a set cost by the hotel. Today, however, we see a shift in technology now where everyone has communication at their disposal via smart phones, Internet and other communication tools. With this happening, "it is very difficult for the hotel to compete on a cost basis." (Griswold) It also explains how high-speed Internet access (HSIA) is almost seen as an amenity anticipated by the guest and has worked in the hotels' favor. The article goes on to describe the "self-contained guest" that carries a smart phone, small printer, notebook computer and technology of their own which allows them to virtually have no use in the hotel telecommunications services. So what does this article suggest for concerns as such? Hotels are to attract guests to use their telecommunication services. By offering packaged deals at affordable prices, Griswold believes hotels will be able to be the ideal option for telecommunications services. After viewing this article, I realize how hospitality industry workers think about those they serve all the time and should always display it. Even though the hotel is trying to make money by charging for Internet and phone services, they wish to market the service as the best option for the guest. The Internet connection would be faster provided by the hotel over a smart phone is one feature they wish to advertise. This type of mentality is smart yet should be withheld throughout the industry and always show that the
  • Ling Xiang on 24 Jan 13
     
    The early 1980s marked the beginning of an era of profitable hotel telephone departments, because guests had little choice back then but to use the guestroom phone and grumble about the cost. Nowadays, guest has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax. And high-speed Internet access (HSIA) is fast becoming an expected amenity in 21st century. Today hotels are unable to compete on price with devices that the guest has brought with him. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel's telecom infrastructure.
  • Karin Goodine on 26 Jan 13
     
    This article explains how much are creating incentives for hotel guest in an effort to get them to use the technology that the hotel provides.
  • Yawen Zheng on 26 Jan 13
     
    In modern society hotel need more attrahent thing increase revenue. The traditional way may lose competitiveness, like telephone services. Because almost everybody using personal cell phone and more and more people prefer to use internet to communicate such as email and skype. In my opinion if hotel build some telecommunications use internet such as physical skype phone and provide cheap service that may be attract more people to use that.
  • Chris Cardoso on 15 Sep 13
     
    With the emergence of "self-contained guest," hotel telecommunications departments must change its offerings because old strategies no longer apply. A self-contained guest is one that does not need the traditional amenities hotels would offer for telecommunications, such as fax machines and printers. Guests now look for a fast, free internet connection as an amenity. Some may not even need wifi, because they have a faster mobile service that they use. Even hotel telephones, guests no longer want to use the land line and pay hotel fees to make a call. Cell phones have eliminated that need (even for international calls). So hotels must not stay the same, and must change their strategies for producing revenue from their telecommunications department.
wenzheng guo

What Is a Telecommunications Network? - 1 views

www.wisegeek.com/telecommunications-network.htm

shared by wenzheng guo on 05 Sep 12 - No Cached
  • it is now understood to include Internet, microwave, and wireless equipment as well as the more traditional forms of telephony.
  • The main function of any telecommunications network is to provide efficient transmission of information from a point of origin to a point of termination.
  • Along with the PSTA, or public switched telephone network, that most people are familiar with, there is also the Internet, a medium that is increasingly used for both voice and visual communications. Private computer networks are a common tool in many businesses today, as well as many institutions of higher learning. These basic types are all classified into several categories, which include such options as wide area networks, local area networks, and virtual private networks.
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  • there are several basic types of telecommunications networks in use.
  • The main function of any telecommunications network is to provide efficient transmission of information from a point of origin to a point of termination.
  • A telecommunications network that is set up as a wide area network, or WAN
  • As communications in general continue to advance, the definition and scope of a telecommunications network will also continue to change and broaden. However, the core concept will likely remain the same.
  • With a local area network, or LAN, the focus is on providing the same secure communications as with a WAN, just on a smaller geographical area.
  • now understood to include Internet, microwave, and wireless equipment as well as the more traditional forms of telephony. There are several different classes of telecommunication networks, with each of them having a slightly different focus.
    • wenzheng guo
      wenzheng guo on 06 Sep 12
       
      New defination of Telecommunication Net work.As tme goes by, it becomes wider an more detail.
  • With a local area network, or LAN, the focus is on providing the same secure communications as with a WAN, just on a smaller geographical area.
    • wenzheng guo
      wenzheng guo on 06 Sep 12
       
      It is common in our daily life but we seldom recoganize.
  • As long as the form of communication allows for the real-time electronic exchange of audio, visual, and data transmissions, there is a good chance that method of communicating can be classified as a telecommunications network.
    • wenzheng guo
      wenzheng guo on 06 Sep 12
       
      It is the core of telecommunication and it will remain the same.
  • Yue Li (3011472) on 05 Sep 12
     
    A telecommunication network used to refer to the collection of switches of wirings used by telephone service; it is now include internet, microwave and wireless equipment as well as telephony. The main function of a telecommunication network is to provide efficient and effect transmission of information. A telecommunication network can set up as WAN and LAN. A telecommunication set up as WAN allows reliable communication between nodes that are geographically located across large distance. Hotels chains that located in different area would like to use this network model. With the same level of security, a telecommunication network set up as LAN is used on a smaller geographic area. It provides phone, data, and internet within an enclosed setting. One example is a hotel, where the phones and internet access are all routed through a network located within a hotel. As technologies continue to advance, the definition and the scope of the telecommunication network will also continue to change. But what will remain the same is the core concept. Before I read this paper, my opinion on a telecommunication network is always indicates telephone service, and now I understand it also include internet, microwave and wireless equipment. I have to say that technology have been changed very fast so that we must keep in mind to update our knowledge on these new technology as well.
Yaping Li

Telecommunication networks - parts of telecommunication network - types of telecommunic... - 0 views

www.wifinotes.com/...telecommunication-network.html

shared by Yaping Li on 07 Sep 12 - No Cached
  • Telecommunication network has many types like wide area network, metropolitan area network, local areanetwork, campus area network, personal area network, virtual private networks, client server network, peer to peer network, network computing
  • Yaping Li on 07 Sep 12
     
    This article is definition of telecommunication network. It introduces the basic segments of telecommunication network, and lists the types of telecommunication network. At the last, it also offers some example to show the telecommunication network. From this article, I can know the function of terminals, channels, processors, computers and control soft wares. And there are three main components in the structure of telecommunication network. According to the different geographic area, the telecommunication network has different types.
ypere044

Hotel guests spend more on telecom; 38% rise in past two years - USATODAY.com - 0 views

travel.usatoday.com/...1

hotel telecom Hospitality revenue

shared by ypere044 on 22 Jan 13 - No Cached
  • The way travelers communicate on the road has changed dramatically over the years, and these changes become evident when analyzing the revenue earned by U.S. hotels from their guests for use of telecommunication devices and services. In lodging industry parlance, "telecommunications revenue" includes monies received from the guest use of hotel room phones, fax machines, and internet connections.According to our research, telecommunications revenue at the average U.S. hotel in PKF's annual Trends in the Hotel Industry survey sample has declined by 79% since 2000.
  • Internet fees help drive growth in telecom revenue
  • Tiered Internet pricing: Here to stay?
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  • to tell us about the state of the industry's telecommunications revenue stream - a stream that includes Internet fees.
  • Dandan Mao on 22 Jan 13
     
    "The way travelers communicate on the road has changed dramatically over the years, and these changes become evident when analyzing the revenue earned by U.S. hotels from their guests for use of telecommunication devices and services. In lodging industry parlance, "telecommunications revenue" includes monies received from the guest use of hotel room phones, fax machines, and internet connections."
  • Siyu Ma on 25 Jan 13
     
    This year, travelers are on track to pay U.S. hotels an estimated $1.95 billion in fees and surcharges - an amount that includes unpopular Internet charges. With this in mind, Hotel Check-In asked Robert Mandelbaum, the Atlanta-based director of information services for PKF Hospitality Research, to tell us about the state of the industry's telecommunications revenue stream - a stream that includes Internet fees.
  • ypere044 on 21 May 14
     
    Over the years, with technological and telecommunication advances the way we communication while on the road or on vacation has changed. I remember going on vacation as a child and being able to call my grandma from our hotel room once a day because we didn't want to spend too much money on calling back home or getting a voicemail from family members calling while we weren't in the hotel room. Over the years, this has changed dramatically. Now I can go on vacation and call, text, send emails, pictures, and videos to all my contacts with the use of my cell phone or with the use of my laptop in a WiFi area. This article gives insight on the revenue provided by telecommunications as told by Robert Mandelbaum a director of information services. He tells us that internet fees help with the growth of telecom revenue, as use of in room phones has decreased. This is just one way that the changes in technology have affected the industry. In this case, telecommunication advances have had a negative effect on the revenue in telecommunications but its only a matter of time until something new comes around and attempts to restore profit production. 
Hanlu Hu

Hospitality industry can benefit from upgraded telecom tech | Subsidium Technologies - 0 views

www.subsidiumtech.com/...fit-from-upgraded-telecom-tech

hospitality telecom tech

shared by Hanlu Hu on 26 May 12 - No Cached
  • Businesses in the travel industry are often required to connect, collaborate and communicate with other entities all over the globe. Companies within that sector that specialize in hospitality services need to have particularly efficient telecommunication processes if they want to vie for an elite position among their competitors. Outdated telephony and collaborative platforms can be unreliable, and for businesses that provide a service that depends on optimum customer satisfaction, poor accessibility can make the company appear to be unprofessional.
  • Maestro PMS is a cloud-based hosted storage and backup system that businesses can integrate to replace their old physical, in-house servers
  • Businesses that are looking to improve their own telecommunication systems should first contact a professional technology consulting agency before beginning their implementation planning process. With their evaluation and unbiased advice, decision makers can rest assured that they are investing in the best possible solution for their company.
  • Hyeyoung Jang on 26 May 12
     
    In this article talk about hospitality industry has to upgrade to make more benefit for making more profit than now. There is more telecommunication technical solution that is able to hospitality telecommunication problem entities. Notrhwind, the inventor of the PMS software system in hospitality industry since 1987. Northwind offers PMS (Property Management System) in hotel software. Maestro PMS is a storage and backup system based on the cloud computing system and replace from their old data to in hotel server. Tim Belcher assitant general manger of Legacy Hotel and Conferences, one of the telecommunication companies, said that the problem of the telecommunication system could replace duties of their IT staff since maintain and resolve problems with storage provider. Business that are looking to improve their own telecommunication system, the company should contact a professional technology consulting agency before set up the implementation planning process.
  • Xue Yan on 07 Sep 12
     
    More and more companies in hospitality industry are focusing on telecommunication, for telecommunication system could help them better manage the company and enhance customer service. Before choosing the right system, companies have to consult a professional company and conduct lots of development and research work. Then they can find a right one for the company. A right telecommunication solution, like PMS in the article, could help reduce cost and time, as well as providing great customer service.
  • Hanlu Hu on 26 Jan 13
     
    This article is indicating that hospitality industry can benefit from upgraded telecommunication technology and hospitality serviced need to have particularly efficient telecommunication process if they want achieve success among their competitors.  A new system is introduced in this article: Maestro PMS. It is a cloud-based hosted storage and backup system that business can integrate their old physical, in-house servers. And the system backups and upgrades in secure network operation hosting facility, which could let operators focus their attention on guest service and revenue generating activities. This article also suggest that if company looking to improve their own telecom systems, it is better to contact a professional technology consulting agency before beginning implementation planning process.
anonymous

Telecommunications Equipment for the Hospitality Industry - 3 views

www.business.com/...t-for-the-hospitality-industry

telecommunications hospitality software

shared by anonymous on 09 Sep 17 - No Cached
  • In an ever more global society, many businesses are becoming progressively more dependent on telecommunications equipment. For the hospitality industry, this is an increasingly vital priority
  • Purchase hospitality telecommunications equipment that meets your needs and is easy to use Before purchasing your in-room telecommunications equipment
  • Use the proper lodging telecommunications equipment to provide for a wide range of Internet demands Some guests may only wish to stay connected with friends and family via email. Others may have a job dependent on reliable and data rich communications with their home base.
  • ...2 more annotations...
  • Choose a hotel telecommunications equipment supplier offering a secure and reliable messaging system A good hospitality messaging system covers a wide range of services to guests, such as voicemail, wake up calls, and general information messages
  • Determining appropriate telecom equipment for the hotel industry is becoming more and more complex. There are many companies focused on providing telecommunications equipment for the hospitality industry, however you must first determine the best equipment to fit your needs.
  • ruchit0622 on 09 Sep 17
     
    The article describes about the importance of telecommunication in the hotel industry. It also mentions the importance of choosing the right equipment, so the guest is connected to their friends and family. It also provide us an information that it is necessary to have an appropriate vendor so there is no problem once the equipment is installed in the properties. The equipment should also provide a wide range of network which would support all of its guest staying in the hotel.
  • lin081989 on 29 Aug 18
     
    Telecommunication has become the forefront in the hospitality industry, and it is a increasingly a vital priority for customers. Whether guests travel for business or pleasure, they always want to stay connected to their family and friends. In order for the hotel industry to choose the right telecom equipment that will fit the customers needs but also the hotels needs, they need to the following; effective and user-friendly telecom equipment, reliable and secure messaging software, and ample but dependable internet access. Hotel guests want the ability to feel right at home or right and their workplace when they are staying on hotel property, so having the best equipment available to a guest not only in their hotel room but also in other areas, such as library, conference room, pool area, restaurant, or even a bar. The guest wants to feel like they are handling their work business with no software or network interruptions, no matter what area in the hotel they decide to work from. With technology being such a top priority in the hospitality industry or any industry for that matter, ensuring customer satisfaction and repeated business, will anticipate a clients needs.Most importantly, before purchasing your in-room telecommunications equipment, it's best to have a good idea of your current and future telecommunication needs. Telecom equipment for the hospitality industry includes a variety of options. The most cost-effective approach is to acquire equipment with only the options you need or foresee a forthcoming need for.
  • tgood006 on 07 Jun 19
     
    Telecommunication is becoming more important in hotels in general. Choosing all the right equipment and stuff is great but if you dont have a great network to run all this equipment to allow your guess to telecommute. This will allow meeting planner to coordinate events for those not able to travel to meeting and still get the necessary information from the conference there colleagues are attending. It be very interesting to see where this will go.
Mohan Song

Telecommunications Equipment for the Hospitality Industry - Business Guides & Articles ... - 1 views

www.business.com/...the-hospitality-industry-12825

technology hotel hospitality

shared by Mohan Song on 03 Sep 12 - No Cached
  • In an ever more global society, many businesses are becoming progressively more dependent on telecommunications equipment. For the hospitality industry, this is an increasingly vital priority. Whether your main focus is family vacations or business trips, your guests want to stay connected. To ensure customer satisfaction and repeat business, you must anticipate their needs.
  • To encompass the telecommunications desires of most guests you will need to provide the following: Effective and user-friendly telecom equipment for the hotel industry Reliable and secure messaging software Ample and dependable Internet access
  • for the hotel industry is becoming more and more complex. There are many companies focused on providing telecommunications equipment for the hospitality industry, however you must first determine the best equipment to
  • ...1 more annotation...
  • you must anticipate their needs.Determining appropriate telecom equipment for the hotel industry is becoming more and more complex. There are many companies focused on providing telecommunications equipment for the hospitality industry, however you must first determine the best equipment to fit your needs. To encompass the telecommunications desires of most guests you will need to provide the following: Effective and user-friendly telecom equipment
  • martha villamizar on 03 Sep 12
     
    To ensure customer satisfaction and repeat business, it is very important that the hospitality industry determine what type of telecommunication equipment is going to optimize their guest experience. Our guests want to stay connected, either they are on vacation or in a business trip. Before installing telecommunication equipments in a hotel room, it is a good idea to know what type of customers your business handles. They could be a family on vacation or professionals on a business trip. There are a lot of companies that offer telecomunications equipments for this industry, and base on customer satisfaccion , the hotel industry needs to fit customer needs....
  • Jenna Rashbaum on 04 Sep 12
     
    This article definitely explains all of the uses that will benefit the guests in hotels. The first thing that it mentions is choosing a telecommunications equipment that meets all of the needs of the organization and is easy to use. This to me is the most important aspect because if you choose equipment that does not suit all of your companies needs it is not efficient at all to the company because you may then have to end up purchasing other equipment and spending more money in the long run. Choosing telecommunications equipment that is secure and has a reliable messaging system is also important because guests may need to relay messages to someone as well as employees may need to relay messages to one another. If the system is not reliable there is always a chance that messages will not be delivered to the proper person or in the proper time frame causing problems. If you can find a system that has all of these features in one it is definitely the best option for your organization. This is a great article because it talks about all of these issues which we may not realize exist.
  • Mohan Song on 25 Jan 13
     
    Optimize your guests' experience with hotel telecommunications equipment In an ever more global society, many businesses are becoming progressively more dependent on telecommunications equipment. For the hospitality industry, this is an increasingly vital priority. Whether your main focus is family vacations or business trips, your guests want to stay connected.
Qike Chu

New telecommunications technologies for the restaurant and foodservice industry - 1 views

www.restaurantcentral.ca/Newphonesystemfeatures.aspx

shared by Qike Chu on 05 Sep 12 - No Cached
  • The Automated Attendant is incredibly versatile, allowing callers to be answered by different greetings depending on the situation. If it’s after hours, your customers could hear something like, “Sorry, our restaurant is closed, but, if you leave a message we will get back to you shortly,” or if it’s during peak times, “Sorry, we are very busy attending at the moment but please leave a message at the tone.” If someone does happen to leave a message, the system can send a copy of the voice mail message out as a WAV file to your handheld.
  • Simply put, the Automated Attendant, voice mail to email, line appearances, paging, and portable phones will all make it easier to answer the call, book the next reservation, and run your business.
  • Qike Chu on 05 Sep 12
     
    Telecommunication is a kind of trasmission and information. In old times, smoke signal or colorful flags were used as telecommunications. Nowadays, telecommunication involves use of electrical devices such like telephones and videos.  I think there are lots of people among us working in restaurant right now. So I want to ask a question: Does it frequently happen  that the phone rings when you are crazy with customers' orders? I am always struggling in such crazy situation which leads me to bad working mood. In this article, it mentioned telecommunication method that help servers in restaurant handle with phone calls in rush hours. Instead of voice message, Automated Attendant will send voice messages directly to managers' emails, which means not have to pick up the phone to hear voice mails. It really makes sense because sometimes servers even have no time to listen to the voice mails in phones, which will let restaurant miss some important dinner reservations. So as a server in restaurant, I do think telecommunication is helpful and significant.
Dian Peng

what are the different types of telecommunications euipment. - 2 views

www.wisegeek.com/lecommunications-equipment.htm

telecommunications euipment type

shared by Dian Peng on 05 Sep 12 - No Cached
  • Dian Peng on 05 Sep 12
     
    This article introduces the telecommunication equipments. There are many types of telecommunication equipments, such as the telephones, computers and radios. All of these equipments transmit the signals by internet. Then, the article mainly talks about the switches and routers. They help to transmit process, amplify, and direct packets of information to their destinations. This type of equipment has a greater capacity and clearer signals. Newer packet switching telecommunications equipment technology has also increased the transmission capacity of each line. Another one is cable television industry. Cable technology is rapidly becoming more like telecommunications networks. Cable television is becoming an interactive medium, allowing customers to request information and receive real-time responses, much like the Internet or automated telephone systems. Private branch exchange (PBX) switchboards are a type of telecommunications equipment used by businesses to relay incoming, outgoing, and interoffice telephone calls at one location or organization. In the end, the article point that the advances in telecommunications technology means it may be difficult to find a telecommunications job for those providing operator services. In the future, the telecommunications equipment installers and repairers will be in greater demand.
  • Yaping Li on 07 Sep 12
     
    From your article, I think with the development of high technology, the customers can use more convenience system to get information and share the resource.
Sasha Bravo

U.S. Hotel Guests Hanging Up and Logging In | By Robert Mandelbaum - 0 views

www.hospitalitynet.org/...4059204.html

shared by Sasha Bravo on 25 Jan 13 - No Cached
  • The way travelers communicate on the road has changed dramatically over the years, and these changes become evident when analyzing the revenue earned by U.S. hotels from their guests for use of telecommunication devices and services
  • Not only has telecommunications become a minor revenue source, it now "costs" most hotels to provide telephone service to its guests.
  • he initial decline in telecommunications revenue during the period 2000 through 2009 can be easily explained by the increased use of calling cards, then cell phones
  • ...3 more annotations...
  • we believe it is an increase in the monies collected from internet connections that is driving the growth in telecommunications revenue that has occurred during the past two years.
  • more hotels are beginning to follow the successful paths of those chains that have always opted to charge for internet connectivity.
  • A tiered pricing structure based on connectivity speed is the current trend in hotel internet charges. While this practice will most likely not restore the profit-producing days of the old telephone department, it will most likely curtail the slide in telecommunications revenue until the next wave in communication technology comes along.
  • Sasha Bravo on 25 Jan 13
     
    this article goes over the on going change of the types of telecommunication technologies Hotel guests are using. The article mentions the shift from the use of in-room phones and faxes, to the now popular use of internet connectivity. Mentioning how nowadays it actually costs hotels more money to offer phone services to guests than what they actually make from these services. lastly, it also talks about how more and more hotels are charging internet access fees in order to balance out the loss of revenue from telecommunication services.
Adam Herrmann

U.S. Hotel Guests Hanging Up and Logging In - 0 views

started by Adam Herrmann on 26 Jan 13 no follow-up yet
Mirta Echazabal

Telecommunication - 0 views

www.bondcommunications.com/sub.aspx

shared by Mirta Echazabal on 26 Jan 12 - No Cached
  • Mirta Echazabal on 26 Jan 12
     
    Telecommunication is an area in the industry that has driven the productivity of all employees and the efficiency of processed information and future growth. One of the examples of telecommunication would be the PBX voice switch which can be used to facilitate data and video communication, enhancing security. Offering a competitive advantage the PBX has become more then just a voice switch, since its improvement housekeeping is able to moderate the room status directly from the room and guest can choose to checkout by dialing out in the room. Inclusively, systems can be interfaced with videophones which allow the user to see and decide on the visitors they would allow entering their room using VoIP (Voice over IP). VoIP provides cost efficiency, productivity, customer capabilities and enhancing access to information. Another useful form of telecommunication is wireless paging systems where it keeps employees from different departments accessible incase of any emergency. In my opinion, telecommunication has been a great advantage in the industry. It has improved in various ways through out the years and it continues to grow and allowing the customer experience to become a one of a kind with the efficiency that it offers. Guest is able to become more independent during their stay even when checking out of their rooms. Telecommunication has even provided employees with more ease at work by creating a system where housekeeping department is able to press a button on the phone of the room, which changes the status of the rooms immediately instead of having to inspect the room and then change status on the computer system. I still believe this new technology is great, but I stand firm that the older crowd (baby boomers) and those that do not speak the language (English) still prefer the human interaction for instance, at checkout time. The Y generation is more prone to be excited about all these new gadgets and independent ways of getting things done.
  • Jingyi Wen on 27 Jan 12
     
    Telecommunication provides many benefits for hotel. It makes the housekeepers' work easier by change the room status in room rather than on computer system. And each user have separate number, so the outside call will directly received without go through the operator. Hotel does not need to hire a telephone operator.
Ruoxi Wang

http://www.hospitalityupgrade.com/_files/File_Articles/Spr03-Telecom.pdf - 0 views

www.hospitalityupgrade.com/...Spr03-Telecom.pdf

hospitality telecommunication internet cellphone guests

shared by Ruoxi Wang on 11 Sep 13 - No Cached
  • Ruoxi Wang on 11 Sep 13
     
    The PDF can not be highlighted. Here is the summary. This article described the development of telecommunication skill in the hotel industry. It compared the telecommunication with the past communication skill. It told us what the telecommunication skill can bring to the industry, especially to the customers of this industry. At last, according to the development of the technology and the customers' need, hotels should come up with new plan of the service.
fotan001

5 changes coming in hotel financial reporting - 1 views

www.hotelnewsnow.com/...g-in-hotel-financial-reporting

shared by fotan001 on 06 Sep 14 - No Cached
    • fotan001
      fotan001 on 06 Sep 14
       
      I wanted to write about Telecommunications in the hospitality industry and found that most articles related to this where from 2003 to 2006 and there was very little on more recent years. However, I found this article interesting because it singles out Telecommunications as one of the Five changes coming in Hotels financial reporting. Telecommunications is no longer considered to be Other Operation Department but instead as a Minor Operating Department. I can tell you from experience that as a Minor Op, Telecommunications will run in the negative for most if not all hotels. Which is why I think it's important that there is a trend for a new line as Information and Telecommunications Systems Department. Depending on the hotel, there are many hotel  that generate very little from charges related to telephone and guest Internet usage. Having administrative and free-to-guest phone calls and Internet connectivity listed elsewhere will give a real view of cost and reviews from telecommunications in the P&L report (profit and loss). The reality is, there is very little money to be made of Telecommunications (everyone has a cell phone now, and Internet is almost always included), so why have it as an operating department at all? The reality is that it makes no money and just generates cost...a necessary cost. 
anonymous

Telecommunication Systems: The Strength Of The Hospitality Industry - 0 views

steemit.com/...th-of-the-hospitality-industry

shared by anonymous on 09 Sep 19 - No Cached
  • anonymous on 09 Sep 19
     
    Traveler's today have changed dramatically from the traveler of yesteryear. They are more knowledgeable of the industry and are quite aware of what products and services should be available to them. As a result of this telecommunications and networking have become an integral part of the hospitality industry. Telecommunication systems in the hospitality industry differ from those required for a domestic environment. The Telecommunication Systems: The Strength of The Hospitality Industry article outlines the major features of a telecommunication system that include room extensions, DECT handsets, voicemail, call accounting, compatibility and warranty. Each feature of the telephone system exists to provide ease, convenience and connectivity for the guest or user.
anonymous

Telecommunications solutions for the hotel industry - Solutions Site | Panasonic Business - 0 views

business.panasonic.co.uk/...lutions-for-the-hotel-industry

telecommunications solutions hotel industry business

shared by anonymous on 01 Nov 21 - No Cached
  • For the ultimate in guest convenience and comfort, Panasonic provides hotel solutions that cover every aspect of your business. From reducing your operational costs to improving visitor information, and from increasing security to cutting management complexity, our technology has the built-for-purpose capability to support everything you do
  • Panasonic systems work with a wide range of IP and digital handset devices, and support migration for four generations of handsets, including basic industry standard analogue. Panasonic solutions are very efficient in power consumption, some consuming over 54% less than previous generations of products.
  • Panasonic communications platforms have been designed to enable third-party applications like call accounting, property management systems and unified messaging to interface with standards-based Panasonic systems.
  • anonymous on 01 Nov 21
     
    The article breaks down how Panasonic has business technologies that can provide services for guest convenience and comfort to hotels. Their intelligent telecommunications have been designed to have hospitality specific features with tailored applications. Their telecommunications solutions also save money and reduce cost through a newer more power efficient digital handset devices.
khiyara_00

https://www.hospitalityupgrade.com/_magazine/magazine_Detail.asp/?ID=483 - 0 views

www.hospitalityupgrade.com/...magazine_Detail.asp

telecommunication hotel hospitality technology

shared by khiyara_00 on 30 Aug 20 - No Cached
  • The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level.
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax.
  • Cellular phones have become so widely used that some cell phone providers have had trouble keeping up with the demand
  • ...2 more annotations...
  • With more guests carrying laptops than ever before and Internet business activity rapidly increasing, the guest must have the best connection available. HSIA also relieves the congestion on the PBX caused by modem calls.
  • No matter what cell phone the guest may carry or what service provider is used, no wireless connection is as good as a land-line connection.
  • biancafavilli on 30 Aug 20
     
    With technology advancing, hotels are putting their best effort to keep up with new ways of telecommunication. As mentioned in the article, the fax machine used to be the most popular way of telecommunication back in the day. Now hotels have been trying to figure out the best ways to gain guest to use their telecom infrastructure since the fax machine has become outdated. The problem is guest don't want spend a lot of money making a phone call so the hotels have had to create packages for guests to use the phone. They would include unlimited calls and high-speed internet for a certain amount a day which could attract some guest but not all. Guest don't find the need to use their phones because mostly everyone has a phone, tablet, or pocket computer. Hotels can catch the guest attention by the internet because none of these devices are no good without internet connection. Making packages with unlimited calls and high speed internet is a start to reeling in guest. It all comes down to what can the hotel offer in means of telecommunication that a guest's device cant. One concept they have is the land-line has much better connection and speed. Having that speed and connection is very important to a guest. It is going to take time and trial and error but there are always alternate ways to reel guest in to use their ways of telecommunication.
  • khiyara_00 on 06 Sep 21
     
    This article discusses technology and how it can be upgraded for guest use. It also mentions how to appeal to guest because they may come with their own devices. It gives suggestions on service packages and bundles that can be given to aid their telecommunication.
Yi Sun

Back-of-house communication is key | Hotel Management - 0 views

www.hotelmanagement.net/-of-house-communication-is-key

hotel telecommunication communication management

shared by Yi Sun on 27 Jan 12 - No Cached
  • MTech tracks service orders and guest profiles for hoteliers via the Internet with its HotSOS software platform. HotSOS interfaces with the property-management system and keeps important guest information, such as any issues experienced during a previous stay, at the push of a button. If a staff member is walking the property and sees an issue, he can relay a message from a handheld device to a back-of-the-house employee who can alert the appropriate department and immediately get a resolution in the works.
  • “Guest requests are reported and the system figures out who should cover it,” said Luis Segredo, president and CEO of MTech.
  • MTech recently introduced REX (Room Expeditor), specifically designed for the housekeeping department. REX allows room attendants to track room status and assign cleaning duties via an iPod Touch handheld device. REX uses information in the PMS to notify room attendants when rooms need cleaning and helps them track issues.
  • ...3 more annotations...
  • Because a wireless network can support many applications, hoteliers are finding that adding services can be fairly inexpensive
  • Cameras can communicate wirelessly and video can be cached off site.
  • VoWiFi: Voiceover Wi-Fi is one way a mobile handset can be integrated into a voice-over-Internet-protocol network.Development kit: A software development kit typically is a set of development tools that allows a software engineer to create applications for a certain software package, hardware platform, computer system, video game console, operating system or similar platform.Browser-based: An application that is accessed via Web browser over a network such as the Internet or an intranet. Also a software application that is coded in a browser-supported language.Two-way: A radio that can both transmit and receive, unlike a broadcast receiver, which only receives content.RF: Radio frequency is a frequency or rate of oscillation, which corresponds to the frequency of alternating current electrical signals used to produce and detect radio waves.LAN: A local-area network is a computer network covering a small geographic area, such as a home, office or group of buildings, that consists of high data-transfer rates, a small geographic range and lack of a need for telecommunication lines.Mesh: Mesh networking is a way to route data, voice and instructions between nodes. It allows for continuous connections and reconfiguration around broken or blocked paths by “hopping” from node to node until the destination is reached.
  • Yi Sun on 27 Jan 12
     
    It says the sooner the service is provided to the guests, the guests will more satisfied with the hotel. The telecommunication can help to reach the goal, for example, the system will determine which room need to be cleaned or not, the security camera also is a telecommunication system.
  • Yi Sun on 27 Jan 12
     
    From my point of view, Mtech tracked service can really help the managers to save the cost on the management fees.
dstic005

Importance Of Telecommunication In Hospitality Industry | phone service for hotels - 2 views

phoneserviceforhotels.wordpress.com/...cation-in-hospitality-industry

technology hospitality software

shared by dstic005 on 31 Aug 18 - No Cached
  • zport003 on 31 Aug 18
     
    The article describes a telecommunication system required for all types of hotels, as good communication is very important for the hotel industry. The article proposes that hotels should install hospitality PBX, which is a telecommunication system that allows multi attendants to answer calls and allow multiple users to make calls. Installing this system in a hotel would help the hotel guests to easily communicate with the hotel staff without having to move from their rooms. The advantages of this system are that PBX can help a hotel to centralize PBX management, control, and standards, boost communication and interaction between the hotel staff and guests, and improve comfort for the guests for they do not require to go to the reception to ask questions or make orders. PBX also improves communication between the hotel staff and the between staff and managers as it provides several features such as call hold and allows making multiple calls.
  • dstic005 on 01 Sep 18
     
    The system, PBX (private branch exchange), is a computer that controls the communications on a branch line from the telecommunications company. It is the technology that allows lines to be shared and can save a company money.
  • tonycolon11 on 02 Sep 18
     
    The article talks about an important telecommunications system known as PBX (Public Branch Exchange) that connects guests and hotel employees in different departments with just the press of a button. I have had experience working with the PBX system personally in two of the three hotels that I have worked in; so I can understand both of the positive points and negative points of having a PBX system as well as not having a PBX system. When I was working at the Hyatt Regency in Coral Gables, we did not have PBX employees or a PBX department; all of the calls, outside and inside, the hotel came through to the front desk itself. We answered all calls and also transferred all calls to the respective departments if necessary. Despite not having a PBX department or employees, we still had the PBX system to make those transfers to the departments that were needed; otherwise we would take care of the guests and their issues ourselves. In addition, it helped those of us working within the hotel because it was the best way to contact managers and other respective employees. On the other hand, if someone is not trained to make the proper calls or transfers, then you are out of luck. I know that it is not exactly a hard job or task to train new employees on, but the fact still remains that the basic need to be taught and known as well as the other duties involved. For example, at the hotel I currently work at, the PBX employees not only handle phone calls, but they also packages coming to and through the hotel for guests and others in the hotel. Overall, I would see it as a vital piece of a hotel's inner workings/departments and it would be a major advantage when installed in any hotel.
Ting Li

How High-Tech Can Hotels Go without network and telecommunications? - 1 views

www.4hoteliers.com/4hots_fshw.php

hotel technology telecommunication

shared by Ting Li on 05 Sep 12 - No Cached
  • Ting Li on 05 Sep 12
     
    In the future, the technology in hotels are developing faster and faster, better and better, it will make guests control more by just touching the button or screen. Nowadays, guests plugged-in the hotels or restaurants by online reservation via the high-tech networks and telecommunications. There are a lot of aspects in the hotels guests using the networks and telecommunications to connect with hotels. For example, before guests come to hotels, they made a reservation online, it needs network; and then, when they get into the hotel, they will check-in by self-service or using the hotel computers, which is convenient to guests. In addition, taking the Aloft Hotels in Hong Kong as an excellent example, guests can use their SPG card to go to their rooms directly without front desk check-in, and then when they go into the room, they can connect their phones and computers whatever they want to the hotel TV. Furthermore, Las Vegas guests can use a touch button to require cleaning services,view room charges, or survey the International Flight Schedule, all of these are related to the high-tech networks, if there is no power or no network, all of these technologies are went out. To sum it up, networks and telecommunications are extraordinary significant to hospitality industry, it represents a kind of luxury and top level of a hotel, it can bring more and more guests for itself.
  • Shuqiong Huang on 05 Sep 12
     
    From what I read about this article, I think this high-tech brings benefits both to hotels and guests. It improves hotel's working efficiency. At the same time, it brings convenience to guests when they check in. As an old saying goes, kill two birds with one stone. This is worthy recommended technology.
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