Group items tagged

A telecommunication network used to refer to the collection of switches of wirings used by telephone service; it is now include internet, microwave and wireless equipment as well as telephony. The main function of a telecommunication network is to provide efficient and effect transmission of information. A telecommunication network can set up as WAN and LAN. A telecommunication set up as WAN allows reliable communication between nodes that are geographically located across large distance. Hotels chains that located in different area would like to use this network model. With the same level of security, a telecommunication network set up as LAN is used on a smaller geographic area. It provides phone, data, and internet within an enclosed setting. One example is a hotel, where the phones and internet access are all routed through a network located within a hotel. As technologies continue to advance, the definition and the scope of the telecommunication network will also continue to change. But what will remain the same is the core concept. Before I read this paper, my opinion on a telecommunication network is always indicates telephone service, and now I understand it also include internet, microwave and wireless equipment. I have to say that technology have been changed very fast so that we must keep in mind to update our knowledge on these new technology as well.

This article gives a brief summary of Blue Mountain Networks offering new clod telephony management system software, which will enable Metaswitch's MetaSphere platform to bring carrier-grade VoIP services all the way to the hotel guestroom.On the one hand, this new technology will provide a robust suite of hospitality features and interfaces that enhance the carrier's portfolio by providing new cloud-based capabilities for the hospitality market. On the other hand, it extends beyond software to enable its ILEC and CLEC Carriers to offer "Pay-As-You-Go" occupancy based rates for the hotel sector as well.  This unique feature gives hotel properties an economical path to purchase state-of-the-art communication services as well as utilize a robust hotel feature set based on Metaswitch Networks' MetaSphere platform that enables hospitality to reside in the cloud. Besides this new benefits, it also innovate the PBX systems, which expands their services portfolios with a new set of revenue-generating services geared toward the hospitality industry. As general analysis from author, we can clearly see how dramatic that the technology influences our hospitality industry, every second, things goanna be changed and this new trend will put more weight on hotels' revenue related to unique features set of the industry.

This article talks about the full integration between Hotel Concepts' Integrated Distribution Property Management System (IDPMS), the Brilliant PMPRO property management platform and the 3CX Hotel Module, a comprehensive PBX telephony system designed specifically for the global hotel industry. The 3CX is an add on that turns the 3CX phone system into a full featured hotel PBX, and with this new integration, it can directly interface with hotel concepts 'IDPMS or Brilliant PMPRO. this is one of the inexpensive ways/means to carry out property operations when compared to other PBX providers who charge high premiums, making it very affordable along with the VoIP technology. since the hotel and travel market is on an upward trend , integrated technology solutions like these can make those operations cost-efficient, as making calls all over the world is so expensive, and along with this, also streamline the operations by combining the extensive telephony experience with the knowledge of the global hotel industry, which will also set new standards in hotel management and communication.

With Hotel Concepts' Integrated Distribution Property Management System, hoteliers can now tie together the Brilliant PMRO PMS and the 3CX telephony system. Unique features of the 3CX Hotel Module now integrated with IDPMS and PMPRO include:1. the ability to automatically reset the guest PBX upon check-in and checkout, adding or removing the guest's name on the voicemail system and deleting any leftover recordings; 2. the option to block external calls to and from particular guestrooms upon request; 3.the scheduling of automated wakeup calls; 4.Guests' names are displayed to receptionists when making in-house calls; 5.Call billing automatically integrated into guest folios; 6.The ability for housekeepers to deliver status updates and execute minibar charges through guestroom PBX phones. With these special hallmarks, 3CX hotel module specified PMS in room amenity aspect and provide a lot of convenience and considerate design for customers as well as improve standard service quality of a hotel. Meanwhile it also bring revenues and profits without large costs for hoteliers. This will be a trend for hospitality development and technology enhancement.

Naples Grande Beach Resort (a personal competitor for my property) has upgrades its PBX system and chosen Cloud5, a cloud based system that allows for on-going integration that does not degrade over time. As stated in the article, "With Cloud5's hosted solution, our systems are always current with the latest software functionality, without the need to purchase future expensive upgrades or interrupt hotel operations. We're always operating with the most advanced features that allow us to deliver fast, reliable guest service across our expansive resort. This upgrade has even reduced monthly telecommunications expenses which adds value directly to our bottom-line.". This very statement intrigued me as I recall when my property transitioned to HotSOS for our PBX software. Like most other softwares, integration with Opera our rooms system was a challenge and it was not without hiccup and initial challenges. Because it is not cloud based, the property does need to purchase upgrades and re-install in individual areas throughout the property. Our Sales team does however, work off an internet based software - Salesforce - and it allows not only for easier and seamless integration, but it also allows us to access it from home. It will be interesting to see how Cloud5 changes the guest experience for those at Naples Grande and how many other companies will begin moving towards this format of system.

An unssuspecting person check into a hotel like any normal person would. The ever so common exchange, credit card for room key took place. The only difference was that the person that checked had done so with other intentions. The "guest" utilized an IP Telephone that was in this hotel room to hack into the hotel credit card database and steal credit cards, transmit them to a foreign country and then have money transferred to his offshore bank account. This happened but at the hands of Jason Ostrom, aa Vigilar senior security consultant. Ostrom was able to unplug teh telephone in his room, plug in the phone's ethernet canle into his laptop and hack away. Of course, he did this as part of his job in testing a company's security agaisnt viral hackers. His company offers free security testing using a downloadable software called VolP Hopper This article was extremely interesting because as a frequrnt traveler as well as a perosn in the hospitlaity industry I was very shocked at the ease that the credit card information could be stolen. When it comes to credit card security it is of the utmost importance for companies to be PCI compliant and spend whatever it is necessary to safeguard the information of their customers. The detrimental damage that a security breach can have on a person can be debilitating as leaders in the hospitality industry we must do everything possible to prevent attacks like this from happening. made me become extra cautious about using my credit cards.

In this article talk about hospitality industry has to upgrade to make more benefit for making more profit than now. There is more telecommunication technical solution that is able to hospitality telecommunication problem entities. Notrhwind, the inventor of the PMS software system in hospitality industry since 1987. Northwind offers PMS (Property Management System) in hotel software. Maestro PMS is a storage and backup system based on the cloud computing system and replace from their old data to in hotel server. Tim Belcher assitant general manger of Legacy Hotel and Conferences, one of the telecommunication companies, said that the problem of the telecommunication system could replace duties of their IT staff since maintain and resolve problems with storage provider. Business that are looking to improve their own telecommunication system, the company should contact a professional technology consulting agency before set up the implementation planning process.

More and more companies in hospitality industry are focusing on telecommunication, for telecommunication system could help them better manage the company and enhance customer service. Before choosing the right system, companies have to consult a professional company and conduct lots of development and research work. Then they can find a right one for the company. A right telecommunication solution, like PMS in the article, could help reduce cost and time, as well as providing great customer service.

This article is indicating that hospitality industry can benefit from upgraded telecommunication technology and hospitality serviced need to have particularly efficient telecommunication process if they want achieve success among their competitors.  A new system is introduced in this article: Maestro PMS. It is a cloud-based hosted storage and backup system that business can integrate their old physical, in-house servers. And the system backups and upgrades in secure network operation hosting facility, which could let operators focus their attention on guest service and revenue generating activities. This article also suggest that if company looking to improve their own telecom systems, it is better to contact a professional technology consulting agency before beginning implementation planning process.

Two Companies have come together to provide services to hotels at a cost efficient price that can provide features, control, and reporting capabilities of an expensive system. Frontdesk Anywhere Inc. will provide their software capabilities with RingCentral's telephone services. Frontdesk Anywhere Inc. provides web- based hotel management software that enables hotels and hotel groups better manage sales and guest interaction processes. RingCentral is a business phone system provider that offers cloud- based systems that can be accessed from anywhere via softphone desktop software, allowing access to any room from anywhere and in particularly their front desk. These two companies combined services will allow hotels to focus on their guests rather than their IT needs. I think this is a great investment for hotels. Most people spend a lot of time trying to figure their systems out rather than putting their extra effort into their guests. I believe that having the ability to access these services from anywhere also offers them a great advantage. And, most importantly it comes at a low monthly rate.

The basis of this article is to show the advanced and applications that proper networking can have on the hospitality industry. Cisco systems, a very well known networking company, along with hotel 1000 have begun taking leaps towards the future of the hospitality industry. Cisco's new Connected Hotel idea is being implemented at Hotel 1000 and consists of a system which stores client information and can also be customized to each guest. Other applications and features include group calling, improved voice quality, one touch valet service,  and many more. This article is just one look at how networking can help hotels to expand and grow into the coming age.