Hospitality
is amongst the fastest growing sectors in India today, with domestic and foreign
tourism, and increased business travelers fueling this momentum. The sector
is known to hold as much promise for the country as the much touted IT, ITeS
and manufacturing industries.
India’s travel and tourism industry is expected to grow 8.4% this year
and 8% annually between now and 2016, according to the World Travel & Tourism
Council.
Conventionally having stayed away from technology, the hotel industry in India
is observing a sea change—in its objective and management’s role towards
delivering quality customer service. ‘Service’, related to personalized
care and hospitality, is finding a friend in advanced systems and gadgets that
enhance the service delivered.