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YUE LI (3325307)

Hotel management corporation upgrades online booking system | Hotel Management - 1 views

www.hotelmanagement.net/...es-online-booking-system-17538

hotel upgrades online booking system

shared by YUE LI (3325307) on 07 Sep 12 - No Cached
  • YUE LI (3325307) on 07 Sep 12
     
    This news tells us that the hotel management corporation upgrades online booking system. Oriens Travel & Hotel Management Corp., is an International Boutique Hotel Brand Operator operating hotels world-wide. On September 6th, it announced they had completed to upgrade its Online Booking System. As all we know, online booking system is an easy to use, web-based internet reservation system used internationally by a diverse range of accommodation providers. The upgrades included payment gateways for processing credit cards, PayPal payment solutions, Google Payment Solution, 128bit security encryption, and a more user-friendly backend platform being used by hotel revenue managers on a daily basis. What's more, the mobile App is being integrated into the system. These upgrades will make the booking progress more seamless and easier.
duyt tran

Why now is the time to upgrade your POS system | PizzaMarketPlace.com - 1 views

www.pizzamarketplace.com/...ime-to-upgrade-your-POS-system

Point Of Sale system techonology

shared by duyt tran on 29 Jan 14 - No Cached
lumduan roth liked it
  • The point-of-sale has traditionally been one of the last updates made by a restaurant operator. Updates occur every six or so years on average. But the future has caught up, and outdated POS systems are not just inefficient, they're a competitive disadvantage.
  • "If you're not keeping up, you are losing business to your more connected competitors. And you're spending more to handle the same number of orders," said Jennifer Wiebe, marketing manager at SpeedLine. Some concepts, for example pizzerias, are now generating more than 40 percent of their sales through web and mobile ordering. POS systems should be able to handle these newer channels.
  • duyt tran on 29 Jan 14
     
    The author stated that "now is the time to upgrade your POS system" for many reasons: 1. This will bring you a competitive advantage, when you are more connected compared to others. Because more than 40 percent of sale has been generating through web and mobile ordering, with these ordering will not only cut the cost but also improve customers' satisfactions.  2. Because of PCI compliancy standards, the POS update is not a need but a requirements for most businesses. With the new POS system, all the information regarding customers' identification, credit card, etc. or owner's data base will be well protected to reduce a risk of data breach. Important issue is that, many manager recommended to upgrade your hardware instead of software, since many error will be continued without changing new hardware. 3. The initial cost of upgrading POS is definitely an investment, but to gain advantage over your competitors and cutting the cost in the long run are worth it. 4. Some key features to look at when considering an POS upgrade : Fit to the business, connections, and business insight.
noreen1

The Property Management Puzzle | Top Stories | | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...roperty-Management-Puzzle87632

shared by noreen1 on 07 Feb 15 - No Cached
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • ...70 more annotations...
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • . “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • . “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • “One of the promises of the cloud is that it becomes easier to integrate, so you can go more best-of-breed in your solution choice, but you still have issues with data structure and architecture.”
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • “One of the promises of the cloud is that it becomes easier to integrate, so you can go more best-of-breed in your solution choice, but you still have issues with data structure and architecture.”
  • “One of the promises of the cloud is that it becomes easier to integrate, so you can go more best-of-breed in your solution choice, but you still have issues with data structure and architecture.”
  • If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • next year.
  • next year.
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • Hotel management systems are shifting from on-property to cloud-based, from tethered to mobile, from data-heavy to insight-rich.
  • A significant chunk of hotel IT budgets -- 19% -- is spent on property management systems (PMS)
  • Some are ready to embrace cloud-based solutions; others want to expand their mobile capabilities; and others are excited about the possibilities rich data can provide in personalizing the guest experience
  • I think it’s really about the ability of the PMS to grow with the changing need. What we need today isn’t what we needed just two years ago
  • Both Nickelson and Yelley are experiencing different symptoms stemming from the same challenge: better integration between systems.
  • Every vendor and most of the hoteliers HT spoke to predicted that property management systems would eventually migrate to the cloud.
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,”
  • “Just because they’re in the cloud doesn’t make it easier to integrate,
  • I agree, from a PMS standpoint, that I want to know everything about a guest when they show up at the front desk. I should be able to see that you’ve stayed with me, and if you posted about our hotel in our social space, and if it was a complaint.
  • noreen1 on 07 Feb 15
     
    Hoteliers are expecting a lot more out of their PMS's such as data acquisition, integration with other systems, mobile capabilities, and social media. This article describes some of the different directions hoteliers are taking based on their specific focus and desired results. Some of the advantages and disadvantages of cloud based PMS's are discussed such as mobility, internet connection redundancy for rural vs. urban areas, and multiple system integration. The increasing role of social media is also explored and the degree to which it should be utilized by the hospitality industry. There are many possibilities including using social media posts to mine guest reviews, as well as the ability to book your hotel on Facebook and receive a confirmation via text. I apologize for the diminishing hi-lighting towards the end, my tool bar is having some issues!
Gyujin Chae

Why upgrade? HVAC and PTAC maintenance | Hotel Management - 0 views

www.hotelmanagement.net/...vac-and-ptac-maintenance-15453

hotel HVAC PTAC

shared by Gyujin Chae on 15 Apr 12 - No Cached
Wei Ding liked it
  • We’ve definitely been more diligent in replacing the [climate controls] in our HVAC systems in order to be more efficient
  • Large, modern commercial HVACs can automatically throttle down its power output as a room becomes comfortable, which saves a large amount of money on unnecessary power costs that you avoid with proper controls
  • inefficient A/C makes guests angry and raises costs
  • ...4 more annotations...
  • For smaller hotels that are unable to afford the large machinery of an HVAC, there is PTAC maintenance
  • Dawes has recommendations for hotels that are actively replacing obsolete PTACs: purchased machines that use transcendental wheel technology over fan blades, which work to reduce noise
  • With transcendental wheels you can lower the overall noise, which we are proponents of
  • There are state and local rebates available for upgrading to modern HVAC technology, and it is a good time to upgrade
  • Gyujin Chae on 15 Apr 12
     
    This article emphasizes the importance of HVAC for hotel properties. Hotels have to work diligently on replacing the climate controls in HVAC systems and to make sure HVAC systems work properly in order to be more efficient and provide hotel guests with comfortable environment, resulting in guests' overall satisfaction. Large and modern commercial HVACs can save a large amount of money on unnecessary power costs and constant maintenance with proper controls. However, there are many hotels that cannot afford the large machinery of an HVAC, so this article introduces PTAC, Packaged terminal air conditioner, which is a type of self-contained heating and air conditioning system, for small-sized hotel properties. Generally, PTAC generates negative sound and visual impact on a room. Randy Dawes, corporate director of facilities at Select Hotels, advices hotels with PTACs to use transcendental wheel technology over fan blades, which reduces noise. This article also urges hotels to upgrade or replace their old HVACs for state of the art HVACs now. Since there are state and local rebates available for upgrading to modern HVAC technology, it is a good time to do so.
Hanlu Hu

Hospitality industry can benefit from upgraded telecom tech | Subsidium Technologies - 0 views

www.subsidiumtech.com/...fit-from-upgraded-telecom-tech

hospitality telecom tech

shared by Hanlu Hu on 26 May 12 - No Cached
  • Businesses in the travel industry are often required to connect, collaborate and communicate with other entities all over the globe. Companies within that sector that specialize in hospitality services need to have particularly efficient telecommunication processes if they want to vie for an elite position among their competitors. Outdated telephony and collaborative platforms can be unreliable, and for businesses that provide a service that depends on optimum customer satisfaction, poor accessibility can make the company appear to be unprofessional.
  • Maestro PMS is a cloud-based hosted storage and backup system that businesses can integrate to replace their old physical, in-house servers
  • Businesses that are looking to improve their own telecommunication systems should first contact a professional technology consulting agency before beginning their implementation planning process. With their evaluation and unbiased advice, decision makers can rest assured that they are investing in the best possible solution for their company.
  • Hyeyoung Jang on 26 May 12
     
    In this article talk about hospitality industry has to upgrade to make more benefit for making more profit than now. There is more telecommunication technical solution that is able to hospitality telecommunication problem entities. Notrhwind, the inventor of the PMS software system in hospitality industry since 1987. Northwind offers PMS (Property Management System) in hotel software. Maestro PMS is a storage and backup system based on the cloud computing system and replace from their old data to in hotel server. Tim Belcher assitant general manger of Legacy Hotel and Conferences, one of the telecommunication companies, said that the problem of the telecommunication system could replace duties of their IT staff since maintain and resolve problems with storage provider. Business that are looking to improve their own telecommunication system, the company should contact a professional technology consulting agency before set up the implementation planning process.
  • Xue Yan on 07 Sep 12
     
    More and more companies in hospitality industry are focusing on telecommunication, for telecommunication system could help them better manage the company and enhance customer service. Before choosing the right system, companies have to consult a professional company and conduct lots of development and research work. Then they can find a right one for the company. A right telecommunication solution, like PMS in the article, could help reduce cost and time, as well as providing great customer service.
  • Hanlu Hu on 26 Jan 13
     
    This article is indicating that hospitality industry can benefit from upgraded telecommunication technology and hospitality serviced need to have particularly efficient telecommunication process if they want achieve success among their competitors.  A new system is introduced in this article: Maestro PMS. It is a cloud-based hosted storage and backup system that business can integrate their old physical, in-house servers. And the system backups and upgrades in secure network operation hosting facility, which could let operators focus their attention on guest service and revenue generating activities. This article also suggest that if company looking to improve their own telecom systems, it is better to contact a professional technology consulting agency before beginning implementation planning process.
da7327

3 Reasons Why Now Is the Time to Upgrade Your POS | Hospitality Technology - 0 views

hospitalitytech.com/-why-now-time-upgrade-your-pos

hospitality business technology POS software

shared by da7327 on 10 Oct 17 - No Cached
  • In particular, cloud-based POS systems can radically improve the way owners manage their restaurant: from scalability to security to ease of use (and not to mention significantly less burdensome subscription costs).
  • Hardware hiccups
  • Not only do cloud-based platforms offer more efficiency, but also more reliability to boot. Data will always be safe and encrypted, and hardware can be easily replaced in the event of damage or failure, leaving these hiccups in the past where they belong.
  • ...5 more annotations...
  • Unified experiences
  • Today’s restaurant management POS systems still offer third-party apps, but these resources are perfectly implemented into the core POS software, offering a seamless workflow that allows users to access restaurant inventory, sales and other key data at all times, while maintaining an experience that is user-friendly and on-brand.
  • Security, security, security
  • These credentials immediately tell the system which features to enable and which to protect, so no employee can accidentally alter key settings or information.
  • these security measures improve accountability,
  • da7327 on 10 Oct 17
     
    This article introduces three reasons to upgrade POS system. Most restaurant owners think traditional POS system is good enough to use because they already used to the system and it has not bothered their business seriously. Even though there are some malfunction problems on POS machine, they just chose to keep using them. However, below three reasons support why restaurant owners need to upgrade POS system. First, owners sometimes neglect small hardware malfunctions such as fuzzy monitors, printers, or connectivity issue. Yet, it will not be fixed automatically and it might cause the worst scenario which affects business negatively. Not only this reason but also the advantages of cloud-based POS system can give more efficiency and safety. By easily replacing the hardware in the event of damage or failure, information can be stored safely. Second, upgraded POS provides the unified system. Even though it still needs third-party apps, these resources are well unified into the core POS software and owners can operate system seamlessly based on user-friendly, and on-brand manual. Third, it is a security issue. Traditional POS system requires simply login/password combination, but advanced system can be protected with stronger security system such as fingerprint scanner or ID card logins. Therefore, important business information can be secured safely and it can prevent the possibility employee accidentally change key settings or information. To sum up, customers demand is changing fast and technology is developing fast to meet the new trend, so it is the time for restaurant owners to check their POS system and update it when it is needed.
Joshua Frost

Onity releases firmware upgrade, mechanical cap for its locks to address hacking vulner... - 0 views

www.securityinfowatch.com/...s-lock-upgrades-following-hack

hospitality hotel technology

shared by Joshua Frost on 01 Nov 12 - No Cached
  • Onity provides lock upgrades following hack
  • Black Hat cyber security conference in Las Vegas
  • According to a story published by Forbes, the hacker, using less than $50 worth of equipment, was reportedly able to exploit a port located underneath each lock to read their memory and find a decryption key, at which point he was able to gain access to the lock’s firmware.
  • Joshua Frost on 01 Nov 12
     
    As close to home as this hits, with a security breach at my hotel recently, I'm happy to see that companies are upgrading their systems. The Black Hat cyber security conference in Vegas had a hacker present how easy it was to gain access into a hotel room. He had less than $50 in equipment that he used to infiltrate the locks on the hotel doors. In response to this, Onity, the company whose locks were tested, came out with a plan for a "two-tier" security upgrade. This makes me feel a little bit better but at the same time, it seems like hotels aren't being proactive about protecting their customers, so maybe more hotels needs to be exploited.
  • Michael Anthony on 02 Nov 12
     
    I don't see this how it make anyone feel a little better, all the company is doing is giving price discounts and tightening up some locks, make it harder to pick apart. The problem is the avg their or experienced theif can take a part a lock in minuets if not seconds. Chances are you wouldn't even hear it if you were asleep, on the phone, watching TV. The system isn't very good if it can be hacked with up to 50$ of equipment
Sungoo Kang

Independent Hoteliers Facing Mandated PMS Upgrades Seize Golden Opportunity to Improve ... - 1 views

www.hospitalitynet.org/...4054063.html

independent Software mobile solution hotel

shared by Sungoo Kang on 17 Feb 12 - No Cached
  • Independents turn to Maestro PMS for Complete All-In-One Solution; Integrated Web and Mobile Technology Backed by Industry’s Leading Diamond Plus Service
  • Sungoo Kang on 17 Feb 12
     
    According to the article, independent operators are taking advantage of vendor-mandated property management system upgrades to review alternative systems that offer more value for their investment. Rather than defaulting to a system upgrade, many independents are evaluating solutions that provide greater mobile versatility, loyalty functionality, and social media marketing capability. Maestro Enterprise Property Management hotel software is developed to provide a suite of business tools and services to meet the needs of independent hotels, resorts and multi-property groups. Maestro's Diamond Plus Service reduces operating costs, keeps staff productive and generates revenue. Diamond Plus Service also includes on-demand training, live webinars, PCI assistance, lifetime version upgrades, management strategies, property productivity audits and online marketing services to increase profitability.  Moreover, Maestro offers mobile-capable ResWave Booking Engine that enables guests to book reservations from virtually any directly from social media sites like Facebook to increase revenue and lower reservation costs. 
lkastwood

ASSA ABLOY Hospitality Upgrades Guestroom Security at Renaissance Toronto Downtown Hote... - 0 views

www.hospitalitynet.org/...4083436.html

technology business hospitality hotel security software tech solution RFID Visionline

shared by lkastwood on 08 Oct 17 - No Cached
  • ASSA ABLOY Hospitality today announces the successful upgrade and implementation of its VingCard Classic RFID door locks at the Renaissance Toronto Downtown Hotel
  • By upgrading its previous ASSA ABLOY Hospitality-based room access platform to include VingCard Classic RFID door locks along with the Visionline locking solution, the property ensures against the latest security threats while offering state of the art convenience.
  • With the implementation of VingCard Classic RFID, the Renaissance Toronto Downtown Hotel gains a contactless solution that provides the latest in anti-cloning technology.
  • ...2 more annotations...
  • By using an online-based security access platform, guests can be re-assigned to a different guestroom or have their stay extended without ever having to visit the front desk.
  • Properties equipped with Visionline can also provide guests with the ability to use the same keycard for different areas of the hotel, enhancing the guest experience, while reducing costs. With RFID technology, hoteliers also gain the opportunity to provide guests with an array of key format options, such as wristbands, keychain fobs or stickers in order to better cater to individualized needs.
  • lkastwood on 08 Oct 17
     
    Hotels are constantly trying to find ways to make their guests safer. In an article written for Hospitalitynet Renaissance Toronto Downtown Hotel upgraded their guestroom security by adding advanced RFID solutions. This hotel is located in the Rogers Center which is home to the Toronto Blue Jays which sees a lot of high-profile guests. "By upgrading its previous ASSA ABLOY Hospitality-based room access platform to include VingCard Classic RFID door locks along with the Visionline locking solution, the property ensures against the latest security threats while offering state of the art convenience". By adding this technology, the hotel gains "a contactless solution that provides the latest in anti-cloning technology". This technology has proven itself as the future technology for hoteliers. The online-based security access platform allows guests to be re-assigned to different guestrooms or extend their stay without going to the front desk. The visionline feature also allows guests to use their same keycard at different area in the hotel. This reduces cost as it eliminates the need for multiple keycards. The VingCard Classic RFID door locks along with the Visionline locking solution sets the bar for guest security and increase the guest experience.
nashalsiddiqi

Why is it important to keep my IT systems up to date? - 0 views

www.digitallyaccurate.com/...my-computer-systems-up-to-date

solution Technology Software tech

shared by nashalsiddiqi on 06 Oct 21 - No Cached
  • software upgrades are essential for continued operation. On the technical side of things, these upgrades provide fixes for known issues, provide new enhanced features, and often resolve and fix major security flaws or other types of flaws inside of software that could put your company and your company’s data at risk.
  • very important to keep track of updates and test them whenever possible before deploying them to a production environment. On some complicated infrastructures, applying something as small as a small security fix could bring down multiple integrated Line of Business applications. In an event like this it could cause huge problems!
  • ignoring security updates could leave a huge security hole that could be exploited by a virus, or malicious piece of software and infect many of your systems.
  • ...7 more annotations...
  • is when it comes time to do larger upgrades, or migrate systems to new servers, the migration/implementation time could be multiplied 2-10 times just because you haven’t kept your systems up to date.
  • In situations where you do have a valid good warranty from a recommended vendor, you can often have hardware replaced under warranty by the next business day, minimizing downtime.
  • Equipment Age – They need to purchase new equipment, since replacement parts aren’t available anymore, and the equipment’s warranty has expired.
  • Consumer Grade Equipment – Some IT Solution providers, and/or IT staff feel they can build their own servers, or purchase off-the-shelf consumer grade equipment for business use.
  • Vendor Warranty – We are called in to resolve an issue on a new server environment, but it turns out the equipment just came off warranty after 3 months.
  • Security and critical updates need to be applied urgently when possible. Upgrades or updates that increase features, functionalities, and correct software flaws are also important, but not as important as security/critical updates.
  • Hardware should be upgraded when either the equipment is coming off warranty, or when you need to upgrade for performance/capacity reasons.
  • nashalsiddiqi on 06 Oct 21
     
    the article emphasizes the importance of conducting constant updates and upgrades on software and hardware, as it will help to protect the company data and systems from any possible hacks or viruses or data loses.
ianpmyers

Honolulu resort upgrades financial-accounting process | Hotel Management - 0 views

www.hotelmanagement.net/...-upgrades-financial-accounting

honolulu upgrades accounting

shared by ianpmyers on 06 Feb 19 - No Cached
  • Kahala Hotel & Resort in Honolulu installed Aptech Computer Systems’ PVNG enterprise accounting to upgrade its back-office financial processes. The browser-based system simplifies accounting operations and safeguards data in the cloud. 
  • PVNG's user interface is built on an easy-to-navigate architecture. Its functionality and platform is completely new. The system expands on processes that use Aptech’s legacy application,
  • ianpmyers on 06 Feb 19
     
    A company in Honolulu upgraded its accounting systems to a more secure and cloud based system. This system is user friendly, custom to each company, and easy to navigate.
rderonville

Library - Diigo - 1 views

www.diigo.com/rderonville

Guest Experience Management GEM PMS Technology CRM Solutions Hospitality tech

shared by rderonville on 03 Jun 17 - No Cached
  • rderonville on 03 Jun 17
     
    A PMS system's purpose is more than just doing the mundane tasks of booking and data mining. It's main purpose is to optimize customer experience with efficiency and accurate data. For employees this allows for quicker and more productive work. In this article, the author points out the major keys that have helped top-performing hotels and resorts, which includes PMS systems. According to the article, "GEM is a long-term, multi-pronged initiative that encompasses virtually all aspects of a property and having the right technology infrastructure is critical". PMS upgrades are one the the top largest investments that hotels and resorts are pouring into. PMSs are providing customers and employees with efficient ways to complete routine tasks such as check-in/out, managing reservations, guest information look up and etc. Hotels that upgrade their PMSs are taking advantage and using this to boost their customer experience. PMSs are capable of capturing guests' preference information and housekeeping assignments and much more. The article also talks about CRM (customer relationship management) and how it is an "essential component of a hotel's guest-centric technology infrastucture". With the PMS data, CRM can help marketing and sales in regards to their target market. In my opinion, this is a fantastic approach that the industry is investing in. PMSs have been helping the industry for a long time and constant upgrades can only boost business efficiency and increase customer satisfaction. Customers want an easier way to check in and out. They want to see their preference of room temperature or favorite snacks in the fridge. This can be done by using a great PMS. For managers and employees, the PMS systems makes it easy to capture these details and allows them to understand trends and take actions based on the information collected.
jmore044

Award-Winning Naples Grande Beach Resort Selects Cloud5 for Hosted Telephony - 0 views

www.hospitalitynet.org/...4082129.html

network

shared by jmore044 on 15 Sep 17 - No Cached
  • cloud-based telephony system for guests and staff, and future-proof its voice network. T
  • Naples Grande Beach Resort now enjoys integrated voice communications with enhanced call routing across the property, PMS integration for seamless guest service, and a future-ready infrastructure, featuring a cloud-based system that will not depreciate or degrade over time
  • "With Cloud5's hosted solution, our systems are always current with the latest software functionality, without the need to purchase future expensive upgrades or interrupt hotel operations. We're always operating with the most advanced features that allow us to deliver fast, reliable guest service across our expansive resort. This upgrade has even reduced monthly telecommunications expenses which adds value directly to our bottom-line."
  • jmore044 on 15 Sep 17
     
    Naples Grande Beach Resort (a personal competitor for my property) has upgrades its PBX system and chosen Cloud5, a cloud based system that allows for on-going integration that does not degrade over time. As stated in the article, "With Cloud5's hosted solution, our systems are always current with the latest software functionality, without the need to purchase future expensive upgrades or interrupt hotel operations. We're always operating with the most advanced features that allow us to deliver fast, reliable guest service across our expansive resort. This upgrade has even reduced monthly telecommunications expenses which adds value directly to our bottom-line.". This very statement intrigued me as I recall when my property transitioned to HotSOS for our PBX software. Like most other softwares, integration with Opera our rooms system was a challenge and it was not without hiccup and initial challenges. Because it is not cloud based, the property does need to purchase upgrades and re-install in individual areas throughout the property. Our Sales team does however, work off an internet based software - Salesforce - and it allows not only for easier and seamless integration, but it also allows us to access it from home. It will be interesting to see how Cloud5 changes the guest experience for those at Naples Grande and how many other companies will begin moving towards this format of system.
ldevaul

Making the Move to a Cloud-Based Restaurant POS - 0 views

upserve.com/...cloud-based-restaurant-pos

POS hospitality cloud-based restaurants technology business decision-making mobile Software solution Tech

shared by ldevaul on 16 Sep 19 - No Cached
  • The beauty of the cloud-based POS format is how scalable and customizable it is—it can work for single-location full service and quick service restaurants, multi-location restaurants, and restaurant groups alike.
  • Most cloud-based POS systems also update with new features as technology improves across the industry—something you’re unlikely to get with a legacy POS system.
  • Cloud solutions facilitate faster, easier, and more extensive business insights, which can help you make strategic decisions. By connecting what’s happening in the back of the house to the front, restaurant operators get a holistic picture of how the business is running
  • ...26 more annotations...
  • Real-time data means real-time solutions to situations before they become problems. Just think of the time and money you’ll save by identifying issues before they blow out of proportion
  • Instead of printing out lengthy reports for every shift, now you can access your insights from any smart device—such as your computer, phone, or tablet—and get updated sales, inventory, customer feedback, and more, no matter where you are. 
  • Legacy systems only allow on-premise access to data, which means you have to be in your restaurant in order to access the information on your POS system.
  • If you anticipate growth or change, a cloud-based POS system is better enabled to grow with you. 
  • While buying up all of the necessary technology to get a cloud-based POS system off the ground may seem expensive, they tend to have cheaper operating costs in the long run and some, like Upserve, offer free support 24/7/365. 
  • With a cloud-based restaurant POS, you have the ability to add on a mobile POS unit that provides a number of benefits.
  • That decrease in time spent waiting for their check or credit card to return to the table also increases guest satisfaction, boosting your reputation. A mobile restaurant POS also provides contactless payments with a built-in EMV reader, minimizing the exchange between servers and guests – something that is particularly important in this moment.
  • Cloud-based POS systems update automatically and for free, just like the apps on your mobile device, while traditional POS systems require manual updates that can be labor intensive and costly. 
  • The beauty of the cloud-based POS format is how scalable and customizable it is—it can work for single-location full service and quick service restaurants, multi-location restaurants, and restaurant groups alike. 
  • Whether it’s updating your menu on the regular, launching new or improved loyalty programs, or requiring more precise inventory tracking, the more your needs will shift over time, the more sense it makes to opt for cloud-based.
  • If the internet ever goes down, the system that your legacy POS relies on will be offline and non-functional. Luckily, on a cloud-based restaurant POS system you have the option of switching to offline mode as a back-up. You’ll stay up and running until the internet is able to connect again.
  • Thanks to the cloud and its encrypted online storage, there’s no risk of hardware or software incompatibility or failure, no viruses or driver hiccups, and no risk of a hard drive accidentally deleting a weekend’s worth of sales reports. It’s all backed up, automatically. 
  • Plus, younger generations of workers—think millennials and Gen Zs—will be able to get right on board with a cloud-based POS solution with little-to-no training.
  • Customers will feel good knowing their credit card information is secure and encrypted with the most up-to-date technology. 
  • No matter what type of establishment, your cloud-based POS can track every last drop of product, allowing you to spot discrepancies in an instant and fix gaps before they become problematic.
  • Hardware costs are separate from service, and maintenance and support services often come with a hefty fee. 
  • While traditional POS systems certainly have lower start-up costs, they tend to come with plenty of hidden costs that reveal themselves over time.
  • upfront costs are kept to a minimum and monthly subscription fees are lower. 
  • Best of all, instant free upgrades mean no lost revenue from downtime or inconvenient hardware upgrades as your business grows. Instead, plans can be upgraded or downgraded at will, and most providers don’t even charge a fee for the trouble. 
  • If you have existing setups in place, many third-party vendors have upgraded apps for cloud POS systems to help you maintain your current rewards and promotions planning. 
  • Most studies are showing that those who switched are sticking with a cloud-based solution, and that legacy POS systems will only decline moving forward.
  • After over three decades with a legacy POS system that only slowed them down, they made the move to a cloud-based POS to bring their restaurants into the future.
  • “Our restaurants are chef-driven, so we have specials that change every day. We need to add buttons every day. We change pricing every day. Having to stop and reset all the terminals because it’s not instantaneous was a headache.”
  • Not only did constant resets of the system create roadblocks for the team at Homegrown Hospitality, but service was also less than stellar and cost more than what it was worth.
  • We went through a lot of pain—our system would crash all the time, credit cards wouldn’t spool, and data would be lost. Our IT department would spend numerous hours a week just trying to recover data,” Simon explained.
  • “That was pretty much the breaking point: we were at the point where we needed to upgrade, but it would have cost us several hundred thousand dollars. So we decided to source something new. The functionality and capability of Upserve won us over.”
  • mmadar on 16 Sep 19
     
    This article takes you through why your restaurant may want to switch to a Cloud-Based POS. There are many positive attributes associated with making the switch, such as; data accessibility, cheaper operating costs, easier upgrades, less frequent downtimes, increased security, and adaptability. If you are a growing business, the Cloud would grow with you.
  • shannaton on 29 Jun 20
     
    Cloud based POS systems can be apprehensive at first, but we are always satisfied once we are able to se the technology work to keep the business safe, effiecient and also more profitable. Cloud based POS systems are speedy and saves a lot of time which frees up staff to do other things in the establishment.
  • ldevaul on 11 Sep 21
     
    This article discussed the benefits of switching from a localized POS system to a cloud-based restaurant POS. The article touched on how cloud-based systems provide real-time data and how that instant data could provide a management team real-time solutions. You can save so much time and money by identifying issues before they even arrive. I found it very interesting that with cloud-based systems you have the "ability to add on a mobile POS unit that provides a number of benefits." With this option, your servers do not have to run back and forth to a POS station. They simply have the option in the palm of their hands. It also decreases the time spent waiting for a check or credit card to return to the table. This not only increases guest satisfaction, but helps with table turnover. The article also touched on how cloud-based POS systems are "better enabled to grow with you." They are super adaptable and the article mentioned that restaurants can update their menu whenever, launch new loyalty programs, and help with more precise inventory tracking. This article also touched on setup, increased security, staff accountability, and the ability to make better business decisions due to the cloud software being able to provide extensive business insights. Finally, the article touched on POS cost and how " upfront costs are kept to a minimum and monthly subscription fees are lower." It also ended with a case study about Homegrown Hospitality Group and their switch from Aloha to Upserve Cloud-based POS. It was very interesting and I'd recommend everyone read the brief two paragraphs about how the switch changed their business trajectory.
Scott Kane

Campus begins updating security cameras (Nov. 15, 2012) - 0 views

www.news.wisc.edu/21266

shared by Scott Kane on 19 Nov 12 - No Cached
  • The newer cameras can count the number of objects or people, including tracking motion through an exit – going the right or wrong way.
  • he biggest impact, though, comes from the clarity of images, upgrading from fuzzy, black-and-white pictures to high-definition color.
  • “Really good pictures have helped us solve a lot of crimes -- identity theft, people stealing things inside buildings, or break-ins to the residence halls,” says Banuelos. “You can’t cover it up, because we have the video footage.”
  • Scott Kane on 19 Nov 12
     
    University of Wisconsin at Madison has partnered up with Physical Plant and the UW police department to upgrade their security system. Instead of the traditional hardwired cameras the university has switched to wireless cameras which should offer more benefits. The wireless cameras will allow all the cameras to be seen at one location instead of at the specific buildings or nearby locations. The new cameras are now color instead of black and white and have a highly upgraded motion sensor compared to the old ones. I think these cameras will help the university and help them bring the crime rate down around campus.
Diya ZHAO

New Openwars RFID and NFC locks allow for future upgrades | Hotel Management - 0 views

www.hotelmanagement.net/...llow-for-future-upgrades-18346

Hotels locks new openwars

shared by Diya ZHAO on 24 Feb 13 - No Cached
  • OpenWays is unveiling a new, cost-effective solution for making a hotel's existing electronic locks new. Mobile Key Trio with Triple Play Reader combines CAC (Crypto Acoustic Credential), Pure NFC and RFID card reading capabilities. The integrated solution enables hotels using older magstripe locks to upgrade to a triple play reader while gaining the benefit of Mobile Key for guests and Mobile Master Key for staff.
  • Mobile Key Dual with Pure NFC is the only front desk bypass solution on the market that enables guests to avoid lines at check in and use any cell phone in the world as a mobile key, and it adds NFC features while allowing hotels to remain mobile carrier and lock provider independent.
  • It will take several years before any NFC phone critical mass is truly reached. As a result, offering multi-technology reading capabilities is the only way for hotels to enjoy now the true benefit of Mobile Key front desk bypass and build a competitive advantage while ensuring their technologies are future proofed.
  • Diya ZHAO on 24 Feb 13
     
    Mobile Key Trio with Triple Play Reader is giving hoteliers the ability to upgrade the major electronic-locks on the market while significantly increasing security and creating new service opportunities for hotels and guests," said Pascal Metivier, OpenWays Founder and CEO. "Today, less than 0.05 percent of the 6.5 billion mobile phones on the market are NFC enabled.
rebecca Bonet

Keeping hotel locks safe | Hotel Management - 1 views

www.hotelmanagement.net/...keeping-hotel-locks-safe-18180

shared by rebecca Bonet on 02 Nov 12 - No Cached
  • Our Classic magstripe locks do not store critical security information within individual locks, such as master key information, and any service device must authenticate itself through diversified encryption methods to gain access to the lock software
  • VingCard Elsafe’s locks can also detect tampering and work to alert hotel security staff using the company’s VISIONLINE system. “[The VISIONLINE system] incudes alarms to alert the hotel front desk if someone attempts to tamper with a door lock as well as providing real time alerts to the hotel’s security staff when activity is detected that a card is being misused,”
  • Other alarms include detecting that a door is forced open, left open, or ‘mule tool’ intrusions when a door is opened from the inside handle without an occupant in the room.”
  • ...18 more annotations...
  • VingCard Elsafe provides comprehensive training on the technology for the hotel staff and encourages everyone who will have interaction with the locks to participate
    • TIANJIAN ZHANG
      TIANJIAN ZHANG on 03 Nov 12
       
      Nowadays, locks security is an essential issue in hospitality industry. Actually, most hotels upgrate their locks systems with advanced technology. The role of technology in the security sector is fundamental, but despite the rapid technological progress, one thing has remained constant: the importance of trust. Whether hoteliers wising up to the fact that they've bought what could be called a flawed security system will be willing to trust the supplier of said equipment for a fix.
  • After installation, hotels must work to keep their staff trained and their system upgraded to keep pace with the latest security issues. 
  • As hotel locks become increasingly automated, preventing them from becoming vulnerable to security concerns has become a top priority for hoteliers.
  • As hotel locks become increasingly automated, preventing them from becoming vulnerable to security concerns has become a top priority for hoteliers.
  • When VingCard Elsafe moved the industry towards RFID technology, security was one key driver, and our primary focus was to add additional security to the RFID card to prevent cloning. To that end, VingCard Elsafe hotel locking systems do not work with cards that have no anti-cloning capability.”
  • As hotel locks become increasingly automated, preventing them from becoming vulnerable to security concerns has become a top priority for hoteliers
  • , preventing
  • As hotel locks become increasingly automated, preventing them from becoming vulnerable to security concerns has become a top priority for hoteliers
  • As hotel locks become increasingly automated, preventing them from becoming vulnerable to security
  • “  Our Classic magstripe locks do not store critical security information within individual locks, such as master key information, and any service device must authenticate itself through diversified encryption methods to gain access to the lock software ,” Shea said. “  When VingCard Elsafe moved the industry towards RFID technology, security was one key driver, and our primary focus was to add additional security to the RFID card to prevent cloning. To that end, VingCard Elsafe hotel locking systems do not work with cards that have no anti-cloning capability.”
  • VingCard Elsafe’s locks can also detect tampering and work to alert hotel security staff using the company’s VISIONLINE system. “[The VISIONLINE system] incudes alarms to alert the hotel front desk if someone attempts to tamper with a door lock as well as providing real time alerts to the hotel’s security staff
  • VingCard Elsafe’s locks can also detect tampering and work to alert hotel security staff using the company’s VISIONLINE system. “[The VISIONLINE system] incudes alarms to alert the hotel front desk if someone attempts to tamper with a door lock as well as providing real time alerts to the hotel’s security staff when activity is detected that a card is being misused,”
  • For instance, a ‘wandering intruder alert’ warns hotel security personnel when a card is presented to a number of different doors.  Other alarms include detecting that a door is forced open, left open, or ‘mule tool’ intrusions when a door is opened from the inside handle without an occupant in the room.”
  • After installation, hotels must work to keep their staff trained and their system upgraded to keep pace with the latest security issues.  
  • VingCard Elsafe provides comprehensive training on the technology for the hotel staff and encourages everyone who will have interaction with the locks to participate ,”
  • As with any hotel upgrade, hoteliers understand that renovation and upgrades are a regular part of running their business
  • Looking past RFID solutions for instance, VingCard Elsafe has made our RFID locks compatible with next generation technologies, like Near Field Communications (NFC), providing our customers with an easy upgrade path at reasonable cost.”  
  • Michael Anthony on 02 Nov 12
     
    This article discusses the security issues with room keys. These hotel locks will not open with cards that are read as duplicates or duplicatable. The locking mechanism has been specifically designed to alert the front desk and secuirty departments in the event these locks are tampered with. I'm sure at one point or another we have all experimented with our room key and tried to open other doors. A system like this will prevent activity like that.
  • ...2 more comments...
  • Yingjie Cao on 03 Nov 12
     
    VingCard Elsafe, the global leader in hospitality security and part of the ASSA ABLOY Group, announces that it has phased out the use of brass metal plating and painting in the manufacture of its locking systems, opting instead to use a more eco-friendly process to color stainless steel. VingCard Elsafe has adopted a new method of metal coloration called physical vapor deposition, or PVD, an environmentally friendly process that involves vaporizing an alloy onto stainless steel within a heated vacuum. PVD requires no chemicals and produces no waste or hazardous materials of any kind, resulting in no environmental impact whatsoever. The PVD process has other added benefits, as well. PVD-treated surfaces have high wear resistance for discoloration, and the stainless steel adds enhanced anti-corrosion properties. Besides eliminating the negative environmental effects of the brass plating process, the move by VingCard Elsafe to simplify its lock manufacturing process has had other related green benefits. By doing away with the need for secondary surface treatments of the locks, new product components are now supplied directly from metal stamping to the point of use in the assembly line. This means less shipping and transportation is required for product manufacture, resulting in a diminished carbon footprint.
  • Xue Yan on 03 Nov 12
     
    VingCard Elsafe is a new kind of lock system, which contains RFID technology and is compatible with the Near Field Communications. It has several advantages compared to traditional magstripe locks. First of all, it can add security to the RFID card and prevent cloning, which is much safer than the traditional key card. Another is that it can detect tampering and know when and where staffs use the lock. It can send alert to the front desk. Moreover, the front desk can know when the door is forced open. However, before using the lock system, training program should be provided. So this new kind of lock system brings safety to the guests and to the hotels.
  • rebecca Bonet on 03 Nov 12
     
    This article talk about the issue that hotel are having with their security system lock for guest room. These cards are easy to duplicate. The new system will alert front desk or security if the lock has been tampered with. Other alarms include detecting that a door is forced open 'mule tool' instruction when a door is open from the inside handle without an occupant in the room.
  • Gaby Belardo on 04 Nov 12
     
    This article discusses the current state of hotel lock safety. Monitoring safety has changed as these locks become more automated. The article states that, "Hotel Management corresponded with Tim Shea, president of ASSA ABLOY Hospitality, for ways in which vendors are keeping hotel locks secure." Through VingCard Elsafe's locks, hotel security and safety has increased. VingCard says, "Our Classic magstripe locks do not store critical security information within individual locks, such as master key information, and any service device must authenticate itself through diversified encryption methods to gain access to the lock software." This is just one of the ways the locks increase security. The article also states that the system is cost-effective for hoteliers.
bbguy09

Making the Switch: Converting a Copper Network to Fiber in Six Steps | News | Hospitali... - 0 views

hospitalitytechnology.edgl.com/...x-Steps-%E2%80%93-Part-1108788

Technology Hospitality Fiber Optic Network VOIP IPTV Physical Plant

shared by bbguy09 on 27 Feb 17 - No Cached
  • many hoteliers might be interested to learn that the most common concerns about fiber have been addressed in recent years, making it a viable alternative to copper cabling
  • fiber is not a new technology at all
  • fiber is actually stronger and more flexible to work with than copper
  • ...7 more annotations...
  • consider what his typical guest requires and expects the hotel to provide
  • it makes sense to consider making the change to fiber is if the hotel is considering upgrading its copper cabling, which typically happens every 10 years, during a remodel
  • Hoteliers might remember a time when fiber optic cables were very expensive to install. However, in the past 10 to 15 years, quite a bit of cost shifting has occurred
  • "It wasn't until I could use the terminology and talk about fiber with confidence that the quotes started to align better. If I hadn't spent the time learning about it, I could have spent three times what I did."
  • instead of having to install three separate cables to each hotel room, they only have to install one
  • fiber optic cables tend to last 10 to 15 times longer than copper cables
  • Hotels must know early on anything and everything that will be tied to the network so that the appropriate interoperability testing can occur and issues can be resolved early on.
  • bbguy09 on 27 Feb 17
     
    Many of the concerns that a hotelier might have regarding the upgrade of the physical hardware at the base of their information technology system, their cable network, to fiber optic wiring have been addressed in recent years. Fiber has been around since the 70s, and the cable is stronger and more flexible than copper alternatives. In order to determine whether or not a fiber upgrade is right for a specific property, one should first consider the technological needs of the hotel and be sure that the increased bandwidth and speed are really needed. The hotelier should also consider when the switch will be most cost effective and time efficient. This usually coincides with a hotel remodel. Finally, while the cost /foot of fiber installation has become comparable with that of copper over the years, one should educate himself regarding the terminology and mechanics of a fiber network before shopping installation quotes. A solid understanding of interoperability and terminal needs will keep the costs at a minimum while limiting the need to reinstall cable in the future.
Marla Baldomero

GuestLogix Releases Upgrade of Airline Industry's Most Popular Onboard Point-of-Sale Mo... - 0 views

www.marketwatch.com/...-sale-mobile-device-2012-03-29

technology hospitality travel upgrade airline

shared by Marla Baldomero on 30 Mar 12 - No Cached
  • helps airlines perform transactions faster, in a PCI-compliant and secure environment
  • As airlines grow their onboard retailing programs, the need to process transactions more securely and faster requires technology such as the new XPDA-SP to support this
  • upgraded to provide improved processing power, communications and security.
  • Marla Baldomero on 30 Mar 12
     
    GuestLogix provides technology for airlines that require onboard store and merchandising solutions. It creates, manages and controls onboard retail for airlines and other travel operators by tailoring to their needs and their passengers. Their main focus is ensuring onboard transactions are conducted in a secure and trusted way. It recently upgraded its onboard handheld POS device to help airlines perform transactions quicker in a PCI-compliant and secure environment. These handheld devices include features such as a barcode scanner, integrated printer and magnetic stripe reader while improving processing power, communications and security.
Diana Sardina

Do the Math | Past Issues | Lodging Magazine - 0 views

www.lodgingmagazine.com/...2588.aspx

shared by Diana Sardina on 15 Sep 12 - No Cached
    • Diana Sardina
      Diana Sardina on 15 Sep 12
       
      Upgrading is a marketing strategy that has been used for years and it has always been an effective way to maximize profits. We need to train our front desk employees the same way we train our sales staff. They are an important sales team to hotels
  • Creating upgrades and offers for guests to take advantage of is a simple solution that can turn into big profits for hotels.
  • Upselling refers to revenue potential that goes above and beyond a traditional guest booking
  • ...8 more annotations...
  • The current trend in upselling is not only about presenting a guest with an upgrade or an offer, but also finding the offer that is right for that particular guest
    • Diana Sardina
      Diana Sardina on 15 Sep 12
       
      We can utilize information stored in property management systems to upsale rooms and services in the hotel
  • all at a cost to the guest
  • It’s one of those channels that we know is creating incremental sales for hotels.”
    • Diana Sardina
      Diana Sardina on 15 Sep 12
       
      If guests are checking their reservations in their smart phones, hotels can use that technology to upgrade and increase profits.
  • “It’s about doing it in such a way that it doesn’t feel like an upsell,” McGuire says. “It’s a balancing act between keeping the guest happy and driving revenue and profits
  • It’s about determining what that guest is interested in at that particular moment.”
  • iPods and iPads has really changed the opportunity to effectively communicate with a guest at any given moment.”
  • FrontDesk Upsell, which is part of the Nor1 platform, prompts front desk personnel with a sales script and a personalized offer through the hotel’s property management system (PMS) when a guest checks in. This scripted approach takes some of the guesswork out of the upselling equation and gives the staff more confidence when offering an upgrade.“For front desk personnel, this isn’t like a hard sell—it’s not like a used car salesman,” Buckhiester says. “This is about providing options. Those options may or may not be of interest to a guest, but in many cases they are.
  • There is that customer experience element, if you’re using the analytics in the right way, to make sure the offer is not only profitable to you but relevant to the customer.”
    • Diana Sardina
      Diana Sardina on 15 Sep 12
       
      Exceeding guest expectations is the key of sucess. If the information stored in the pms about the guest provides clues, then the front desk can upsale, and the guest will leave the hotel happier, will return and will recommend it to his or her friends.
  • Diana Sardina on 15 Sep 12
     
    This articles is a wake up call to many hotels that are looking for ways to increase profit. The concept of upsale has been around for a very long time. It is time for hoteliers to go back to basic marketing concepts but utilizing the latest technologies. Property management systems contain so much valuable information about the guests. Hotels need to utilize this information to offer unique experiences.
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