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Melissa Binns

ULTRA Luxury Exchange Hosts Inaugural Conference for the Industry's Leading T... - 0 views

  • The nation’s top luxury travel advisors and suppliers attended the first annual ULTRA Luxury Exchange (ULTRA) at Turnberry Isle Miami June 2-4, 2013.
  • “There is a true shift in affluent travel trends and this group has helped us define it at this exclusive event.”
  • Attendees also took part in moderated panel discussions titled, Capturing and Capitalizing on the Millennial Luxury Traveler,
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  • Throughout the three-day program, a common theme within each discussion and panel surrounded the growth of the millennial generation within the luxury travel industry.
  • The art of personalized customer service and authentic experiences, play an increasingly integral role within the luxury market.
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    Here BusinessWire, via The National Post, discusses the Inaugural Conference for the travel industry's leading travel advisors. The conference was hosted by ULTRA Luxury Exchange, which is led by a staff of global travel industry experts with decades of experience in the luxury travel industry and event management. Behind the ULTRA Luxury Exchange, is Questex Hospitality + Travel who developed and curated the conference. Questex Hospitality + Travel is the world's largest multinational media, event and eCommerce company which serves the global and hospitality industry. The multi-day conference brought together the "greatest minds in the luxury travel advisor community," according to Ruthanne Terrero of Questex. New travel trends were discussed through key-note speakers, presentations and moderated panels. Topics included, "Capturing and Capitalizing on the Millenial Luxury Travel", "The Art of Customer Service", and "The Rising Trend for Butler Service in Luxury Hotels." The millenial generation was the main topic for discussion with a growth in buying power in the luxury travel industry. The privileged conference attendees will have exclusive access to the formal research presented in the conference to reference for the future.
Fei Qi

Four Seasons Hotels and Resorts Unveils New Website and Inaugural Luxury Trend Report - 0 views

  • The new fourseasons.com offers an immersive and user-friendly experience, combined with rich global content, impactful design and social media integration.
  • The Four Seasons Luxury Trend Report affirms that luxury consumers are not only embracing, but engaging with new technologies in ways that are changing the face of travel.
  • E-commerce is king. The luxury consumer is increasingly going online to research and make purchases. Four Seasons online bookings rose 10 percent from 2010 to 2011.
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    This article introduced the new website of the Four Seasons Hotel, what the new functions are added to the new website, and how the new website help the hotel attract new customers. There are some differences between the old hotel website and the new one. Six key features of the new website can respect the strengths of the new website which are Ease of booking, On the go, Access to review, Every property has a story, Location and Personalization. Four Seasons Hotel also unveils its Four Seasons Luxury Trend Report. Some of the insights from the report include: Luxury is back, Branding moves to the social sphere, E-commerce is king, The rise of the iPad. Nowadays, most customers choose to use website to get to know a hotel, so the website has a great meaning for the hotel. The website not only needs to have enough information, images, but some unique functions to attract customers and provide better service through the internet. Like the Four Seasons Hotel's new website, it allows for multi-destination, multi-hotel, and multi-person reservations, it will paint an authentic picture of the local culture, and it will collect guests' personal interests, related content and recommendations, this information will become available on a guest's next visit and over time, delivering a completely personalized experience. Four Seasons Hotel notices that E-commerce is the king, as Seventy-eight percent of the affluent participate in social networking sites, with more than half using social media to connect with a brand. The luxury consumer is increasingly going online to research and make purchases. It is important for the hotel the keep up with the latest technology such as the iPad. According to the Four Seasons Luxury Trend Report, One-third of wealthy consumers own a tablet or e-Reader. Four Seasons revenue generated from the iPad and other tablets has grown 200 percent from 2010 to 2011. The new technology has a close relationship with the hotel and the e-business.
Yongjoon Ji

Wi-Fi firm looks to hotels, universities|Business|chinadaily.com.cn - 3 views

  • The United States wireless network provider Meru Networks Inc is eyeing the Chinese market with the company expecting its revenues in the Asia-Pacific region to double in the next two to three years. The country's thriving hospitality industry and higher education institutes will be the biggest customers for Meru, which entered China two years ago.
  • the rapid-growing hospitality industry in China is likely to become another gold mine for Wi-Fi providers. The number of five-star hotels in the country hit 651 in January and there are another 500-plus luxury hotels waiting to open, data from the China Tourist Hotel Association showed. The number of top-tier hotels enjoyed a year-on-year increase of 15 percent over the past three years compared with the average increase rate of 6 percent in China's hospitality industry. The association estimated that the nation's five-star hotels could exceed 1,000 by 2015.
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    According to Meru Networks Inc, US wireless network provider, a wireless network market in the Asia Pacific region, especially Chinese, will be doubled in the next few years. The rapidly growing hospitality industry in China is part of the reason why the wireless network market has a need to grow. There are 651 five-star luxury hotels in the country as of now and 500 luxury hotels are waiting to be opened in the near future.  What we need to focus on are the customers who go to these luxury hotels. Nowadays, Wi-Fi is not just one of services that the guest enjoys. It is a part of life and a necessity. Providing high quality Wi-Fi service is a big portion of showing the quality of hotel. Therefore hotels strive to have a system that could offer the most reliable product with the lowest price. 
smaka004

Cornell Study: Sustainability Certification Boosts Hotel Performance - Business Travel ... - 0 views

  • Prior to certification, the LEED-certified hotels had an average daily rate that was $10 higher than the noncertified hotels. In the two years following the certification, that average premium jumped to $20, according to the study.
  • "The LEED hotels quickly made up the occupancy deficit recorded in the year prior to certification, and they outperformed competitors for two years following certification."
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    A recent study by the top-ranked School of Hotel Administration at Cornell University has found that certification by the U.S. Green Building Council's Leadership in Energy and Environmental Design, also known as LEED certification, actually provides a boost in revenue for hotels. The Council takes various factors into account prior to certifying a hotel, including "water efficiency, energy use, and indoor environmental quality. When compared to 514 non-certified hotels, the 93 hotels afforded LEED certification excelled in their gross income based on the average daily rate (ADR) standard. Over a time of two years, the LEED-certified hotels outperformed their non-certified competitors. In fact, LEED-certified hotels were able to match the levels of occupancy of non-certified hotels in a single year. Since LEED certification in the hospitality industry is fairly new, there is little empirical evidence to further back the conclusions of this particular study. Though LEED certification of hotels has actually declined since 2010, I believe that the more hotel controllers start to understand its benefits, the quicker we will see it adopted as an industry standard. It is worth noting that this study specifically focused on 93 upscale and luxury properties, but compared them to nearly five times as many hotels without certification. I think a more accurate study will divide up hotels based on their pricing category (budget, midscale, upscale, luxury, extended stay, etc.) and compare the benefits of LEED certification with that in mind. Lastly, it is unclear if the study found any higher level of consumer preference for LEED certified hotels. Instead, the benefits seem to come with the standards that LEED certified hotels must meet, in turn resulting in lower expenditures. Perhaps more sophisticated customers at luxury properties are more keen to environmental protection and stewardship, and thus take LEED certification into account. However, I believe that most of
Charlie Barrett

Four Seasons Hotels and Resorts Unveils New Website and Inaugural Luxury Trend Report - 6 views

    • Charlie Barrett
       
      This article talks about the inceasing use of technology in all aspects of hotel marketing, interaction and booking. There is a trend moving all business towards social marketing and social media. The Four Seasons has created a new website that caters to the new tech savy travelor. This new site is fully compatible with all tablets and smartphones. It allows the travelor to create a profile giving the guest a more personalized experience by anticipating guest wants and needs. The article also identifies the emergence of "The Luxury Trend Report." This report, generated through online research has identified growing technological trends in the market. Two of these trends are the rise of E-commerce and the increased use of iPads. The article clearly shows that the movement toward better hospitality technology is essencial for a brand to compete in this new age.
  • Personalization – After setting up a profile and indicating personal interests, related content and recommendations from Four Seasons will become available on a guest's next visit and over time, delivering a completely personalized experience.
  • The new Four Seasons website was thoughtfully designed in the same vein, to deliver an immersive and effortless experience tailored to every user.
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  • On the go – Fully optimized for mobile devices and tablets.
  • Access to reviews – Each of the 80-plus property pages feature user generated content direct from Twitter, Facebook and TripAdvisor.
  • The new fourseasons.com offers an immersive and user-friendly experience, combined with rich global content, impactful design and social media integration.
  • Extensive research around digital consumption of luxury consumers, both in the travel sector and across other categories, was conducted for the development of the new website. In addition, Four Seasons held focus groups globally to better understand guest and travel partner needs
  • The inaugural Luxury Trend Report highlights what we have learned about guest expectations in terms of high-tech balanced with high-touch, how they use social media to engage with brands, and other valuable information."
  • Branding moves to the social sphere. Seventy-eight percent of the affluent participate in social networking sites, with more than half using social media to connect with a brand. Four Seasons brings digital media to the forefront of marketing efforts to suit the ways guests communicate.
  • E-commerce is king. The luxury consumer is increasingly going online to research and make purchases. Four Seasons online bookings rose 10 percent from 2010 to 2011. The rise of the iPad. One-third of wealthy consumers own a tablet or e-Reader. Four Seasons revenue generated from the iPad and other tablets has grown 200 percent from 2010 to 2011. This number is predicted to grow significantly in 2012.
michelle suchecki

Definition: Luxury Travel | Travel Agent Central - 0 views

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    The definition of luxury travel keeps growing and changing; what's innovative one year becomes de rigueur the next. Travel Agent touched base with several luxury specialists (many of whom have appeared in our sister publication Luxury Travel Advisor ) to see what trends they've noticed and what agents need to know to sell a top-tier trip.
lkastwood

High tech and high class: How luxury hotels are embracing technology | Digital Trends - 0 views

  • The trend in luxury hotels across the globe is a simple touchscreenwith an easy-to-use graphic user interface that can control all your room’s amenities, such as lighting, air conditioning, TV, movies,and music. These systems also have the capability to handle communication with the front desk, housekeeping, concierge, and checkout.
  • Guests are greeted with a personalized welcome screen and a video from Krige explaining ICE, the Interactive Customer Experience.Once acquainted,you can control the room temperature or set lights at various levels from 100 percent to completely off. You can send messages to the front desk, request toothpaste from housekeeping, or ask the concierge for a restaurant reservation. Guests can arrange transportation or learn about the hotel, which just underwent a $450 million renovation. You can even check airlines and print boarding passes. A mobile ICE app in the works will be downloadable from the Plaza’s website, allowing you to do all these things before you even arrive.
  • “Hotels are using more technology to enable a higher level of service,”
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    I believe it is important for hotel brands to evolve with the people who are staying there. Nothing beats being at home; however, it is pretty awesome when you are staying away from home and do not feel as if you are missing out. This article covers just that, making a bold statement with their title; "High Tech and High Class: How Luxury Hotels are Embracing Technology". Modern hotels are on " a deeper level of connectivity than a simple iPod doc, or a reliable Internet connect". Many are using state of the art devices and software which allows their guests to control from the lighting in the room to even housekeeping. The article also talks about Shane Krige, General Manager of the Plaza in New York City. He purchased a few iPads for the hotel lobby for his guests to play with. The feedback led to the hotel putting an iPad in every room at the Plaza. The Star Hotel & Casino in Sydney Harbour now offers a Control4 systems which gives guests a touch screen control for the TV, lighting and temperature and even music. Even better than the touch screen control the suites all feature "a button labeled "Leaving Room" by the entry door that automatically places the suite in an energy-saving mode: With a single touch, it closes blinds, turns off lights and dials back air conditioners for energy savings. Should you forget to press this on your way out, after 30 minutes the system will sense there is no one and trigger the button automatically. Upon return your room will greet you by opening curtains, turning on the lights and displaying a welcome message". Greener might be more expensive; however, it pays for itself and saves the hotel money in the long run.
lethannelson268

Ultra-Luxury Sinclair 'Smart Hotel' Outfits Every Guest Room with LG OLED TVs | Digital... - 0 views

  • the first truly smart hotel in the United States. And, with top-of-the-line OLED hotel TVs from LG Business Solutions USA in every room
  • world’s first hotel to run almost entirely on Power-over-Ethernet
  • 55-inch LG OLED 4K UHD TVs in all 164 guest rooms and 65-inch LG OLED 4K UHD Wallpaper displays in 15 luxury suites and public areas – creating the ultimate digital guest experience.
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  • The difference between a traditional mirror TV and our smart mirror TV is that performing physical maintenance on the traditional version requires taking the whole mirror off the wall, which is a labor-intensive process. With Pro:Idiom integrated into the smart mirror, we now have a solution that is much simpler to install and service. It no longer needs to be removed from the wall. The service now happens through the software. Plus, it can even be powered through Power-over-Ethernet
  • The Sinclair Hotel’s use of Power-over-Ethernet (PoE) throughout the entire property is a leap forward in design and efficiency. All guest rooms and common areas run almost entirely on PoE, so there are very few 120-volt outlets or appliances. This technology enables the hotel to reduce its energy consumption by 30 to 40 percent while reducing the risk of electrical malfunctions
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    This article spoke about Marriott's new luxury smart hotel, which may actually be the first fully smart hotel in the U.S. The hotel is powered fully by Power of Ethernet which allows it to save about 30 to 40 percent on energy consumption. The hotel also has OLED TVs in every guest room, which consumes the least energy among televisions. Furthermore, the mirrors in the bathroom are smart mirrors which means that there is no need to remove the mirror to fix it, you can simply fix it online through the software.
mmilian

1 Hotels makes its Asia debut with a huge eco-luxury resort at Haitang Bay - 2 views

  • If your preferred holiday destination is somewhere in Europe or Southeast Asia, you could be forgiven for not having heard of 1 Hotels. Launched in 2015 with two properties in Miami and New York, it has since become a fixture among eco-conscious travellers across
  • In the mould of brands like The Sukhothai or Six Senses, the newly opened 1 Hotels Haitang Bay proposes a vision of luxury accommodation that is big on environmental and cultural sustainability. The property “draws inspiration from the rugged beauty of [Hainan Island]”, going beyond the now rather typical shtick of filtered water and fewer linen changes to give guests a tangible eco-conscious experience.
  • just some of the culinary destinations guests are invited to sample; all making use of the an off-site organic farm that supplies the hotel with Hainan’s best seasonal produce.
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    An article about an Eco Friendly luxury hotel. Its nice to see a company that focuses on green initiatives in their entire property, not just in the lobby, or in the public areas. The property in Miami Beach is amazing.
yiran DING

Luxury Hotel Leads Way in Green Energy Savings | The Green Travel Blog - 0 views

  • Green Energy Savings
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    Luxury hotel is a hotel group in British. It use a more environmentally friendly way to reduce their costs instead of raising bills. Several eco-attempts have been made.  Five years ago, Swinto Park installed a wood chip boiler and made the hotel carbon neutral from a heating perspective. It also use a highly efficient laundry system, which reduces the energy and water use by 30 percent.  The article also mentioned the US group of hotels called Green Hotels Association(GHA), an organization of hotel managers who dedicate in energy saving in hotels. 
anonymous

Hospitality Upgrade | Property Groups Leverage Maestro PMS's Sophistication at Award Wi... - 0 views

  • The same property management software (PMS) and the same central reservations and other systems let operators have one central reservations office, standardized data formats, and a consistent staff training program. Maestro works well for multi-property management companies that have independents in their portfolio.
  • Its branded portfolio is primarily select-service brands from Marriott International, Hilton and InterContinental Hotels Group. Its independent portfolio includes full-service hotels and luxury properties with the distinction of earning the Preferred Hotels designation and Condé Nast awards. 
  • We first implemented Maestro at Olympia’s independents
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  • Our decision was based on our requirement for a cloud platform that would easily interface with our integration partners,”
  • Today we have five properties on Maestro.
  • Maestro is the most flexible and responsive provider our team has worked with
  • Maestro hosts its five cloud systems and supports all our interfaces remotely.”
  • Maestro is a solid PMS platform used by many independent hotel groups
  • Independent properties rely on Maestro to communicate with a wide variety of tech partner systems that include the Silverware F&B POS, Elavon Fusebox credit card payment processing, call accounting, electronic key systems, voice mail and PBX systems, the ALICE app operations platform, Revinate CRM, IDEAS RMS, and Maestro’s ResWave direct booking engine. Maestro simplifies interface deployment thanks to its Genomi open API that supports deeper capabilities for complementary 3rd party system additions.  
  • Reliable 24/7 real-time system support is also a must for independent operators that do not have a ‘brand tech safety net.
  • ’  Maestro’s award-winning Diamond Plus Support is North American-based and always ready to help
  • The Maestro Property Management System delivers flexible and scalable deployment options with an identical full-featured web browser or windows solution available in the cloud or on premise
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    Maestro is the future of PMS in hotels! This cloud based system allows hotels with multiple properties to be fully integrated with one another. Hotel chains like Marriott International, Hilton, and InterContinental hotel groups are among of Maestro's customers. Hotels rave about Maestro flexibility, 24/7 support, and excellent customer service.
robfitzpatrick

The GDS=Good, Darn Sense | TravelDailyNews International - 1 views

  • by focusing primarily on increasing their direct bookings
  • Today, hoteliers
  • GDS
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  • bring in high-value, corporate guests or other guests who decide to book with travel agents?
  • been overlooked by many hoteliers, the GDS is still a very viable booking channel
  • hoteliers
  • put
  • on the back-burner
  • GDS
  • when
  • success of the online channel.
  • The use of travel agents is, once again, on the rise -
  • now highly valued
  • expertise
  • ability to build complex, multi-stop itineraries quickly, affordably and with little fuss
  • appeal to the luxury segment
  • best possible experience
  • r.”
  • taking home anything less than 100% of the revenue from each booking has become unacceptable,
  • here is a fee associated
  • effective distribution channels just because they have a cost of acquisition
  • they eliminate
  • smaller percentage than what most hotels pay in commissions to the top OTAs.
  • you still use them
  • about the OTAs
  • gripe
  • and pay the high commissio
  • you know it works.
  • GDS
  • opportunity
  • corporate bookings!
  • bulk
  • ravel agents,
  • visibility
  • cost of acquisition of a booking from the GDS/travel agents is lower (than the OTAs)
  • visibility
  • o a whole new segment of travelers: corporate and/or luxury travelers.
  • leisure travelers
  • book
  • corporate travelers are less concerned about the rate
  • primarily on price
  • business travelers typically spend more money on-site
  • break-even on GDS bookings because the higher room rates PLUS the ancillary revenues
  • GDS is, once again, a viable distribution channel for your property
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    The article's main point ties into the third question on this week's discussion: is there a need for the GDS today? Hoteliers have recently been focusing on the OTA sales channel, which leads them to ignore their high-value, corporate guests, and guests who like to use traditional travel agents. The main reason for this is because hoteliers do not want to pay the fees associated with GDS's; however, they are still paying commission fees to OTAs. On average, hotels pay a 20% fee to a GDS when a room is booked, which is typically less than what is paid in commissions to the top OTAs. So why do they still use OTAs and pay the fees? Because they work, and GDS's work also. By eliminating a tried and true method such as the GDS, you are shooting yourself in the foot by getting rid of an effective channel that was bringing in revenue. The author argues that a GDS is still useful in creating more visibility and increased revenues from bulk bookings, travel agents, and especially from corporate and luxury travelers. Corporate and luxury travelers are less concerned about price and typically pay higher rates. They also spend more on ancillary charges in the hotel, which leads to recouping some of that money spent on fees. Given this perspective, I would agree with the points made in the article and how the GDS is still a viable system to be used today. It is especially important to gain exposure to corporate travelers, which is a big market that you don't want to leave untapped.
smend120

Cyberattack on Luxury Resort Should Put Hospitality Industry on High Alert | Fisher Phi... - 0 views

  • Cyberattack on Luxury Resort Should Put Hospitality Industry on High Alert
  • Cybercriminals are finding new ways to hold their victims hostage
  • a recent cyberattack on a luxury resort should serve as a warning for your business.
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  • The Allison Inn & Spa, recently fell prey to a ransomware attack that left its employees’ and guests’ personal information exposed
  • the stolen information – which includes data from 1,500 employees and more than 2,500 guests, including dates the guests stayed at the hotel as well as employees’ birthdays, phone numbers, and Social Security numbers – was posted on the public internet in easily searchable form.
  • Typically, stolen confidential information such as this is only published on the “dark web” and is not as easily retrieved through any type of online searches.
  • New Tactic Reveals New Dangers
  • If affected devices cannot be removed from the network (or if the network cannot be temporarily shut down), secure the network by powering down infected devices to avoid any further spread of the ransomware infection;
  • the public release of the confidential guest and employee data may have been an “experiment” to see whether it could further ratchet up pressure on the business to pay out the ransom.
  • this new tactic may be a trend we see from cybercriminals looking to extort their victims in future ransomware attacks.
  • What Should Your Business Do?
  • be prepared to implement comprehensive cybersecurity risk management processes.
  • Determine what systems were impacted and immediately isolate them
  • they were hoping to force the business to pay them a ransom.
  • Triage impacted systems for restoration and recovery
  • Engage your internal and external stakeholders
  • Retain legal counsel to provide guidance
  • Retain a third-party incident response provider
  • Report the incident to law enforcement
  • companies should consider deploying multifactor authentication in order to gain access to company networks, provide robust cybersecurity training to all employees on an annual basis, and maintain offline, encrypted backups of all internal data.
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    Cybercriminals are constantly coming up with novel schemes to kidnap their victims. A recent cyberattack on a five-star resort should act as a cautionary tale for your company. In Oregon, the Allison Inn & Spa recently became the target of a ransomware assault that revealed the personal data of its staff and visitors. The stolen data was published in easily accessible form on the public internet and includes details from 1,500 employees and more than 2,500 guests, including dates of the guests' hotel stays as well as employee birthdays, phone numbers, and Social Security numbers. The "dark web" is typically the only place where stolen private information like this is released, making it harder to find through regular online searches. The goal of the cybercriminals was to coerce the company into paying a ransom. The public disclosure of the private visitor and staff information seems to have been an "experiment" to see if it would increase pressure on the company to pay the ransom. Cybercriminals may use this new strategy frequently in the future to demand ransom from their victims. The implementation of thorough cybersecurity risk management procedures should be considered by resorts. In the event of a cybersecurity attack, determine which systems were affected by the attack and immediately isolate them. Then, prioritize those systems for restoration and recovery. After which, involve internal and external stakeholders and retain legal counsel for advice. It is crucial that you hire a third-party incident response provider and notify law enforcement. Multifactor authentication should be used by businesses to protect network access, and they should also annually train all staff in cybersecurity best practices and keep offline encrypted backups of all internal data.
marylauren1717

OSF Global Services Completes Redesigned E-Boutique for L'Oreal Canada's Biotherm Brand - 0 views

  • IT professional services provider OSF Global Services announced today the delivery of a dynamic, redesigned and re-platformed webstore for L'Oreal Canada's luxury skin-care brand Biotherm.
  • The user-friendly e-boutique is based on the Demandware® Commerce platform, a robust cloud-based solution, and offers visitors a completely personalized shopping experience thanks to the integration of responsive designed webpages, comprehensive analytics and a new product reviews platform.
  • "L'Oreal Canada's ecommerce goals were an ideal match for our methodical, customer-oriented approach to platform migration and application development," said Gerard Szatvanyi, President and CEO of OSF Global Services. "Our forte is delivering scalable, customized solutions that result in a superior shopping experience for consumers while supporting exponential growth for our clients."
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    L'Oreal Canada is now utilizing OSF Global Service's eCommerce solutions to further their luxury skin-care brand, Biotherm. Their new e-boutique is based on the Demandware Commence cloud-based platform. This new solution will offer their target consumer a personalized shopping experience with the "integration of responsive designed webpages, comprehensive analytics and a new product reviews platform." With online shopping behavior constantly changing, integrating the appropriate platform is key for store and web-based companies. With added control over the products consumers view and purchase, shoppers are provided with deeper insight into Biotherm. I believe that L'Oreal Canada's advance approach to consumer shopping will bring added success to their products while enhancing their 30 brand portfolio. While meeting their customers' expectations, they are able to evolve their image.
Nicole Spencer

Luxury Ski, Spa, Golf and Yachting Resorts Select Maestro to Take them Beyond PMS to Mo... - 0 views

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    The San Francisco Chronicle released that Maestro Modules, a hotel software property management system of hotels, resorts and multi-property groups has been selected by Luxury Ski Spa, Golf and Yachting Resorts to upgrade to a better PMS for more profitable operations and high-touch guest service. Maestro has been selected by five independent resorts and hopes that this software will increase revenue, lower cost direct web bookings and greater operating efficiency. Maestro is the industry leading hotel software and reservation software and empowers hundreds of high-touch independent operators and hotel groups to stay ahead of competitive innovative technology. Maestro offers beyond a PMS it delivers revenue generating tools and expert services that allow operators to maximize revenue and increase productivity so guest can keep coming back.
yuzhu li

Mandarin Oriental, Miami Security Scores 98.8% in Independent Security Audit :: Hotel N... - 0 views

  • Mandarin Oriental, Miami expands from one SAMS™ module to five
  • InvoTech’s system makes our property significantly safer and our security operation more effective and efficient,” said Ballester
  • can adapt to their specific security and budgetary needs to automate a variety of security department functions that include
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  • Mandarin Oriental, Miami expands from one SAMS™ module to five
  • The property recently scored 98.8 points out of 100 on an independent ‘Safe and Sound’ security audit. “SAMS™ made this possible
  • Control keys, radios, and equipment Manage patrols and assure all check points are properly scanned Process visitors, print badges, and daily log review Control and automatically log all security officer dispatches Document and properly record all incidents on property Process lost and found items and accurately track and return found items Control employee lockers and locks
  • Tighter security comes from our knowledge of exactly which keys are checked out every hour of every day
  • system has the ability to scan each contractor’s driver’s license to capture the ID information and photo and create a record of when the person entered and left the hotel’s property
    • yuzhu li
       
      what if some emergency accidents happened in the contract company, it is no longer the original person come to the hotel. The SAMS still  can recognize him/her??
  • “InvoTech’s system makes our property significantly safer and our security operation more effective and efficient,” said Ballester
    • yuzhu li
       
      It is an impressive article that a security system could be literally so sound and impregnable. It can monitor and assure all the check points, especially it can scan the contractor IDs while access to the property. As we know the hospitality industry is a meeting ground, labor-orinted and customers diversified, easy to be liable for negligence. There is a news I read in the newspaper years ago, the front desk person accidentally assigned the room key to a guest that has been given to another guest in advance. And that leads to the second guest lost his $5000 in his suitcase. The court decision was the hotel was liable and compensated for the loss of the second guests. The hotel is not only has loss in money but also in the reputation. If the hotel could have the InvoTech's system, it would check all the keys, this situation would never happened. And for the system can automatic scan contractor IDs, all I can say is amazing, it not a easy thing from my eyes.Especially for some luxury hotels, there will have some VIPs, or VVIPs, their security is the top one task for the hotel. 
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    It is an impressive article that a security system could be literally so sound and impregnable. It can monitor and assure all the checkpoints; especially it can scan the contractor IDs while access to the property. As we know the hospitality industry is a meeting ground, labor-orinted and customers diversified, easy to be liable for negligence.  There is news I read in the newspaper years ago, the front desk person accidentally assigned the room key to a guest that has been given to another guest in advance. And that leads to the second guest lost his $5000 in his suitcase. The court decision was the hotel was liable and compensated for the loss of the second guests. The hotel is not only has loss in money but also in the reputation. If the hotel could have the InvoTech's system, it would check all the keys, this situation would never happened. And for the system can automatic scan contractor IDs, all I can say is amazing, it not a easy thing from my eyes. Especially for some luxury hotels, there will have some VIPs, or VVIPs, their security is the top one task for the hotel
Rui Zhu

How to Start Your eCommerce Business in China | Forrester Blogs - 0 views

  • For many businesses, the growing spending power of high-income consumers and the middle class in China has become a compelling growth engine. For luxury brands, China is already a huge growth market, and many Western companies have had a brand presence in China for many years, albeit often with counterfeit products and even whole counterfeit stores. But as the economy grows in China and consumer thirst for foreign brands increases, companies will be compelled to consider an online direct-to-consumer presence due in-part to the following factors:
  • eCommerce in China is growing very quickly. Online spending in China is poised to more than double over the next four years, growing to more than $356.1 billion by 2016*.
  • Driven by both new consumers online and by increased spending by consumers already online, it is expected government reforms will make it easier for both domestic and foreign companies to sell online and for consumers to transact.
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    ECommerce business has rapidly increased in Chins and it will be a strong incresing point fro Chinese economy. The reasons that drive the development of this new economy pattern in China can be defined in three parts. First, the growing purchasing powe of high-income and mid-class in China has become the most powerful growth strive in China. They have enough money to make their lives more stylish and elegent whcih motivate them to seeking more worldwide brands. Second, some foriegn brands have been aware of this ttrend and begun to spread their business to this fantastic market. An obvious example it that China has become the largest consumer of luxury products although some of the upscale brands have not hully enterd Chinese market. Most of them are planning to grab their own segment strategically in China, which will insentive the development of ECommerce here. Last, online spending will be double increased in the following four years under a positive forecast. It is a more convenient and secure shopping style for young generations. For these reasons, sterting an ECommece business is a good choice for both local entrepreneurs and international corporations.
anonymous

Eco-Travel Might Be Cool With Floating Resort | Gadling.com - 0 views

  • In the future, eco-travelers may have a green cruise option in the Solar Floating Resort (SFR) concept. Powered entirely by solar photovoltaic panels that cover it like a skin, this sleek boat/resort/luxury submarine is just the sort of place Italian industrial designer Michele Puzzolante imagines. "Solar energy technologies such as photovoltaic panels could provide a third of the world's energy by 2060 if politicians commit to limiting global warming," says Puzzolante on her Solar Floating Resort website. Puzzolante's SFR relies entirely on non-polluting solar power and uses modular manufacturing techniques currently being used in the naval and automobile industries, kind of like LEGO pieces.
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    Designed by Michele Puzzolante, the floating resort touts to be eco-friendly, self-sustaining and non-polluting. It will harness solar energy for power and use modular manufacturing methods as a way of building the resort more efficiently. I whole-heartedly agree with the theory of the floating resort as an alternative to the travel carbon footprint, but do not believe this particular model is going to make a huge difference. It is targeted toward the luxury market, only holds 6 people in the resort, and does not explain the full effects its presence will have on the ocean.
anonymous

Before You Book, Beware the Hotel Photo Fakeout - ABC News - 0 views

shared by anonymous on 17 Jun 12 - No Cached
  • Oyster.com allows you to search for hotels and see photos and reviews submitted by actual travelers and secret reviewers.
  • As ABC News found, what you see in those pretty pictures isn't always what you get.
  • Hotels around the world potentially are misleading travelers
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  • posting images to their websites of breathtaking views and enticing pools that sometimes owe a lot to the marketer's imagination or reflect additional luxuries not necessarily found in the real hotel rooms.
  • "photo fakeouts
  • Misleading pictures are why the undercover researchers at Oyster.com take their own pictures.
  • hotel review website tries to capture the gritty reality behind those glittering hotel ads by posting their images side by side with the hotels'.
  • You don't get to vacation all that often, and you show up and it's not exactly what you were expecting or what you were hoping for,"
  • "They've manipulated you in some way. ... That's not OK."
  • On the Hyatt Regency Capitol Hill's website, a photo makes it look like the hotel is practically next door to the U.S. Capitol. It's close but not that close: The Capitol is about a quarter of a mile away.
  • a room that looked spacious on the hotel's website actually measured a little more than 8 feet at its widest point, and there was a wall just 22 inches from the bed.
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    This article, although posted in March of 2011, focuses on the misleading ads posted online by hotels. "Photo fakeouts" present "breathtaking views that sometimes owe a lot to the marketer's imagination or reflect additional luxuries not found in the real hotel rooms." Oyster.com has undercover researchers book into these hotels and take photos of the what the rooms and views really look like and then they post them on the website. Although what the hotels are doing is technically not illegal, this is a prime example of invalid information and why what you see on the Internet is not all valid.
imontenegro

Fyre Festival Organier Seneneced to Six Years in Federal Prison - 0 views

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    The organizer, Billy McFarland, 26, was also sentenced for running a sham ticket-selling business - but that fraud was run-of-the-mill compared with the Fyre Festival, which had been promoted by A-list social media influencers but imploded just as publicly on Instagram and Twitter. Mr. McFarland had promised an event with luxury accommodations and performances by bands like Blink-182. But the festival never took place, leaving attendees wandering unfinished sites on the island of Great Exuma in the Bahamas.
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    Then in July, Mr. McFarland pleaded guilty to two more counts of fraud related to another company that he ran while out on bail that sold fake tickets to fashion, music and sports events and was said to have cost at least 30 victims a minimum of about $150,000.
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    Prosecutors said that the music festival, which was to have taken place in 2017, was the product of an elaborate scheme. The festival's website identified its location as Fyre Cay, a fictional place that was described as a private island that had once belonged to the drug lord Pablo Escobar.
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    In a sentencing memorandum, prosecutors had asked for a prison term of at least 11 years. They called Mr. McFarland "the consummate con artist," adding: "He betrayed and deceived his investors, customers, and employees while he was living the high life at his luxury apartment, traveling to exclusive locales, staying at luxury hotels, being chauffeured in his Maserati, and entertaining himself and his friends at restaurants, bars, and casinos."
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    Summary: Billy McFarland utilized all of the tools available to hype up an event that had no validity or credibility by solely relying on social media influence to promote a lie.
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