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Heqing Zhu

The Advantages of Having Property Management Software | Real Estate Articles - 0 views

www.realestatearticles.org/g-property-management-software

advantages property management software hotel technology

shared by Heqing Zhu on 19 Feb 12 - No Cached
  • Property management is a term used to describe the different processes and operations involved in acquiring, controlling, maintaining, utilizing and disposing property. This task was used to be done manually until recently, but a type of management software has made everything a lot easier.
  • Some if the benefits that most hoteliers get from such hotel management system are: The amount to work involved with managing data is significantly reduced.
  • the overall efficiency of the hotel staff and the entire management system is increased.
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  • Clients can now also book rooms and avail of other hotel services through the hotel\’s site, directly.
  • A lot of other hotel-related tasks such as a database for a back office, the scheduling of hotel events, efficient staff management, hotel tasks and jobs and other hotel services can be controlled and monitored through a single system.
  • Heqing Zhu on 19 Feb 12
     
    This article has written a good conclusion about the outstanding advantages of having property management software in the hotel business. With the help of PMS, the hotel-related tasks to hotel staff can be reduced easily by the single software entity, so that their daily jobs seem to become much simpler. Moreover, it also provides more convenience for clients to make reservation online.
Matt Turner

Hotel Technology and the Importance of the IT Manager - 1 views

voices.yahoo.com/importance-manager-617781.html

Technology hotel hospitality

shared by Matt Turner on 19 Sep 12 - No Cached
  • Matt Turner on 19 Sep 12
     
    After the tragic events of September 11th, 2001, the travel business was damaged for many years. Profits became much lower in the hotel business, but were not nearly as bad as airline profits. As a result, many larger hotel chains began innovation on their websites in order to streamline promotions, advertising, reservations and bookings. In the hotel industry, there are individuals who create hotel technology platforms and there are IT professionals that make sure they work properly when needed. Some of these IT professionals, for smaller businesses, work from remote locations. At larger hotels, however, they are often times required to be onsite. Onsite IT professionals are an important part of the hotel's staff. Some hotels, however, assign IT duties to hotel management, as well as other key employees, in order to not have to invest the salary of an IT manager. The author of this article, Christine Cadena, states that it is a better idea to invest in an IT manager with specific education and training, than just assigning duties to hotel management. She also touches on how many hotel chains fail to promote education and certification in IT, resulting in hotel managers learning the IT processes by trial and error or hands on experiences. As the hotel industry continues to recover, there has been an emphasis on improving technology onsite. Many hotel managers, however, are lacking the education necessary to help with technological improvement. When hotels begin to invest more in IT education and certification, they should see an improvement in levels of service, as well as profits.
  • Jenan Williams on 20 Sep 12
     
    Great Article Matt- I struggle with not having an IT department on site and not being too techie. Its a great advantage when you ring that extension, someone answers and can quickly identify why the credit card machine is not working or the projector has fuzzy lines right before a big conference. Too many times, we find ourselves being place on hold for countless minutes usually 10 or more for someone from support services to identify the problem. I'm a foodservice manager not the IT manager, so talking technology to me is like talking French. If companies invested in a manager with the proper training and skill level to fullfill the position of running the hotel, then the same should be done for IT.
jackyreis

10 Hotel Management Software Tools To Boost Efficiency - 0 views

www.socialtables.com/...hotel-software

shared by jackyreis on 24 May 20 - No Cached
  • Finding the right software to run operations such as automated check-ins and concierge services is a big key to hotel efficiency.
  • In fact, EZee Frontdesk is rated among the fastest growing softwares in the property management realm. Plus, it makes linking of smart devices such as tablets and smartphones possible, which adds its versatility.
  • Hotelogix is used in over 100 countries worldwide
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  • Hoteliga is a cloud-based hotel management software that makes invoicing, hotel reservation, revenue control and customer management as easy as possible.
  • Maestro offers hotels and hospitality establishments a host of cloud-based solutions spanning front desk, hotel reservations, POS, and event management.
  • Additionally, the software is available in nine languages and allows the integration of third-party software such as Jovago and TripAdvisor.
  • FCS Cosmo tools give hoteliers the power to create a seamless flow of data used for reservation confirmations, front desk operations, and real-time monitoring of resources. That’s why it’s a great choice to optimize room-assignment efficiency and simplify check-in.
  • Cloudbeds is a hotel management software designed to simplify hotel operations management via its integrated management suite.
  • That suite includes reservation management, room assignment, accounting, and housekeeping tools.
  • Tracktik is an intuitive piece of software that allows hoteliers to manage perhaps the single most important resource in any business: the workforce. It lets your management keep track of your teams and makes sure the business stays efficient.
anonymous

Event Planning - Technology Solutions - Using Cloud Storage for Meetings and Events - S... - 0 views

www.successfulmeetings.com/...torage-for-Meetings-and-Events

event planning cloud storage technology hospitality

shared by anonymous on 13 Nov 12 - No Cached
  • All your data lives in multiple places, so it can never be lost or deleted. For a fee, an individual or organization can claim a certain amount of storage space from these server farms which they would access through an internet connection. Part of the initial thought behind cloud networking was to help small business owners manage their networks more easily. Instead of buying all the equipment to run an entire network, along with the IT staff to manage it, the small business could buy network space from a cloud service and have a fully functioning network without the startup and upkeep expenditures, including a staff to manage and troubleshoot it.
  • Cloud networking options have sprung up all over the place, but two have moved to the head of the class: Box.net and Dropbox. Both platforms operate on the same storage principle, but provide different features for users.
  • Yue Li (3011472) on 13 Nov 12
     
    Meetings and events are now stepping to cloud storage. Although cloud-based storage is very popular, there are people who believe cloud storage is not secure, thus important information such as information from meetings and events should not be stored on the cloud. However, cloud storage is safe. And it is even much safer when a company need to back up a large amount of information. A company that stores all information in their property may lose all of it if something unexpected happens. An event or a meeting always involve multi-users, therefore technology must fulfill the need of sharing information among these uses. For example, you will share information between all your devices, colleagues, facilities, and supplier partners A manager should always consider the followings when buying a cloud service for your meeting. The amount of free space provided; the ability to manage concurrency issues with multiple users. and the ability to share folders and documents seamlessly with others on another platform.
galca008

Why you need a great event management tool - 0 views

expert.services/...-an-event-management-tool.html

Hospitality software

shared by galca008 on 27 Mar 18 - No Cached
  • What is an event management tool? It's software that can handle all of your registrations, resources, payments, reporting, and promotion IN ONE!
  • What about payments? Well... What if I told you that the software can take credit card payments AND integrate with your invoicing system, such as Xero or MYOB. I KNOW! The system generates invoices for you and sends them to the delegates themselves, how awesome is that? You can also include the conference code in there so when they payments are made, the accounts team will be able to see exactly where the money is charged to.
  • What is this reporting section? You can instantly download all of the reports from your conference. How many people have registered, what their contact details are, if they have or haven’t paid. Through Google Analytics you can even look to see how many people have clicked your conference page, and then compare it to how many people have registered for your conference.
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  • How can I contact my delegates? Did you want to just send an email to those that are going to day one, workshop four? Easy! Through the email marketing section of the software, you can segregate who you want to send email marketing to, and design it however you like
  • What other benefits do you gain from this?
  • Having event marketing software means that you can pull reports
  • All of your information is in one place.
  • Collect your payments through a secure device
  • galca008 on 27 Mar 18
     
    This blog post about event management software highlights how it's use is beneficial to your organization. One of the perks is that the software holds everything in one place, from registration to reporting, to payments and promotions. The payment section is also able to integrate with your invoicing system, and processing payments is also done securely. The software also has e-mail capabilities, in which allow you to send correspondence to your delegates, also with ease of grouping them to your liking. They also are able to provide a selection of reports that you may need. To conclude, EMS is a great tool to organize any and all events.
Qike Chu

Gibson Hotel iPad App - 0 views

www.visrez.com/gibson-hotel-app.html

meeting room app IT hotel ipad event planning

shared by Qike Chu on 15 Nov 12 - No Cached
  • "iPad - The Perfect Sales Tool"
  • 3D images are used to showcase the Gibson Hotel meeting and event facilities helping to communicate the scale and style of the venue.
  • The intended use for the app product is to help close large conference, meeting and event sales. For this we focused on creating a clean, simple interface to showcase the hotel’s large open spaces and facilities.
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  • The application also includes Video, Interactive Maps, Case Studies and many other features to give the sales team everything they need to conduct the most effective presentations.
  • Qike Chu on 15 Nov 12
     
    This website shows a meeting room app which is very helpful for hotel meetings and events. Planning meetings and events is not a easy task. Conference managers or sales directors have to introduce their meeting space and explain how they are going to hold an event or a meeting.  By using this application, managers can show the meeting rooms' features by 3D images or videos directly to clients, which is absolutely much easier for them. What's more, the usage of smartphone and tablets like iPad is increasing very fast. More and more people are owning their wireless devices and are drenched in IT persons.  Therefore, I think using different kind of APPs will be a good way for hotels to sell rooms and services. 
Yanique Coach

How to Negotiate with a Hotel - 7 views

eventplanning.about.com/...negotiatehotel.htm

shared by Yanique Coach on 29 Apr 12 - Cached
  • Depending on an event planner's circumstances, these tips will help achieve some measure of savings with guest rooms, meeting services, and catering.
  • Yanique Coach on 29 Apr 12
     
    Event planners has to negotiate with hotel sales to lower some of the expenses.  This article speaks of ways to save money which is by hosting most of your  events at the same property throughout the years; this will get clients to  return. Hotel sales manager should discount guest rooms offer because they offer  great profit margin than any other event service. Sales planners should compare  prices and try to secure the best price.  It's best to try and negotiate food  and beverage requirements because hotel managers and event planners will always  try to keep their guests happy. Negotiate the audio and visual expense by asking  for discounts and expenses to be waived if possible. Also be flexible on time,  space and dates. 
yan xie

Event Management Giant Cvent Scoops Up Seed Labs To Help It Go Mobile | TechCrunch - 0 views

techcrunch.com/...seed-labs-to-help-it-go-mobile

shared by yan xie on 30 Jul 12 - No Cached
  • Cvent, which offers web-based software for meeting selection, online event registration, sourcing, management, email marketing and web surveys to corporate and government clients, has been looking to expand beyond B2B.
    • yan xie
      yan xie on 30 Jul 12
       
      Event B2B e-commercial in event field. It like the eved that discussed on blackboard, it also do the online event registration, sourcing management, email marketing and so on, but the different is Cevnt is web-based software, the Eved is cloud based.
  • In 2012 alone, Seed Labs created 82 apps for 38 events, all of which include interactive schedules, maps, calendars, bios, image galleries, videos, and notifications — features that aim to enhance the consumer experience of events. Cvent wants to take these features and Seed Labs’ mobile infrastructure and carry it into new markets.
    • yan xie
      yan xie on 30 Jul 12
       
      In the current e-commercial business, the technique development is the dynamic for business developing. Seed labs created 82 apps for 38 event, this will increase the customers using experience than others. I used the Cvent, and I also checked the Eved, I think the Cvent is better than Eved.
Qianlin Wang

Data Security Basics: Five Security Issues All Hotel Operators Need to Know | hospitali... - 0 views

www.hospitalityupgrade.com/...magazine_Detail-ID-581.asp

security data hotel

shared by Qianlin Wang on 14 Feb 12 - No Cached
  • This article looks at the top five issues facing hotel operators and what actionable steps can be taken to decrease the likelihood that your business will be stung by data thieves.
  • Franchise operators need to be aware, however, that an improperly configured RMA is vulnerable to data compromise attack by hackers. 
  • Transaction volume, brand recognition and the potential for sensitive data retention are all factors that make hotels (particularly franchise networks) juicy targets for hackers seeking to exploit insecure networks via the Internet. 
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  • Hotel operators need to know that passwords, designed to keep criminals out, can also be a vulnerability in the absence of proper controls
  • Thanks to wireless networks, guests can speed though the check-in process, expedite valet parking and send room service orders directly to the kitchen.  At the same time, hotel operators should recognize that criminals can leverage improperly secured wireless networks to steal cardholder data and should implement strategies to thwart these efforts. 
  • Despite all best efforts, data compromise events can occur and every hotel operator should have a plan in place. Prompt action must be taken by hotels or restaurants that have experienced a suspected or confirmed security breach to help prevent additional exposure of cardholder data and ensure compliance with the data security requirements. 
  • Ruth James on 14 Feb 12
     
    The article discusses five issues that hotel operations are facing, and how to decrease these issues in regards to data thieves. The first security issue discussed is "Remote Access", the article states "Many hotel operators and franchisors use remote management applications (RMAs)". This enable easy access to manage multiple locations downloads; conduct sales polls, and other systems within multiple companies. A advices to remote control issues are to change vendor default settings, in which you can create unique user IDs and complex passwords. Another advice is to "Configure the RMA", in which users are only allowed to connect to known MAC/IP. I personally don't think that creating a unique ID or account password may solve this issue, but allowing connection capability to a set IP/MAC is a wise intake. Although being able to just connect to a set MAC, will cause a limit on where and when you connect. The second security issue is "Network Security", many transaction volumes are being exposed, brand recognition as well; and that attract hackers. In order to reduce this problem, it is suggested that companies need to install and maintain a fire wall at all time. I agree with this other suggestion which is to Use outside resources to help identify new security vulnerabilities. This is great, because a company will be able to receive an outside outlook in regards to security. The last three issues that are on this list are: Password Management, Wireless Security, and Incident Response Plan. Overall it's evident that any system that has a password requirement is causing a major attraction towards security thieves. The suggestions within this article are great, but from my observation; many companies will have to put in time to track and monitor their systems. Systems can't allow to be left open without monitoring, and the internet is a lead way to all this, so any system that requires the internet must be monitored, and protected.
  • Qianlin Wang on 30 Oct 12
     
    Technology enables service. That's the idea, anyway. In the hotel industry, thousands of companies worldwide provide hundreds of software applications to help hotels and hotel companies manage operations to provide better guest service. However, the hospitality industry continues to find itself targeted for damaging data compromise events by hackers. There are some good ways to decrease the attack of hackers. For example, Remote Access, many hotel operators and franchisors use remote management applications (RMAs).  Their ease of use in managing multiple locations makes them ideally suited to disseminate business downloads, conduct sales polls or survey inventory. RMAs are often packaged from vendors with default or blank passwords. Creating unique user IDs and complex passwords can reduce the risk of data compromise and help facilitate compliance with the Payment Card Industry Data Security Standards (PCI DSS). Another example is about Network Security, transaction volume, brand recognition and the potential for sensitive data retention are all factors that make hotels (particularly franchise networks) juicy targets for hackers seeking to exploit insecure networks via the Internet. The hotel can install and maintain a firewall at all times.  Disabling a firewall can put a business at heightened risk of Internet attacks and potential system compromise.
Marla Baldomero

Raleigh Event Planner Launches New Website - 0 views

www.sbwire.com/...sbwire-135594.htm

raleigh event planner launches website technology hospitality business

shared by Marla Baldomero on 13 Apr 12 - No Cached
  • Their new website was built in the search engine friendly WordPress content management system (CMS) allowing Jennifer and her staff to easily manage their events gallery, website content updates, blog posts, and track internet leads.
  • serves as a valuable resource for potential clients and business partners to learn about Jennifer’s event planning services
  • The site has several features including an on-site blog, lead generation form, and an easy to update events gallery
  • Marla Baldomero on 13 Apr 12
     
    This article describes a new website created by TheeDesign Studio, a web design agency in North Carolina that specializes in creating interactive marketing websites for companies located in NC. They recently celebrated the launch of a web design project for a local party planner, Jennifer V, a premier event planning company that provides that provides services for any type and size of party, wedding, corporate event and religious celebrations. The new website was built using WordPress to allow the company to easily manage their events gallery, website content updates, blog posts, and track internet leads; all vital items for companies to be successful in this technologically advanced world. The website serves as a valuable resource for potential clients and business partners to learn about the company's event planning services by featuring an on-site blog, lead generation form, and an easy to update events gallery to showcase their portfolio. It is important for companies to have the latest technologies and techniques in web design programming and internet marketing as well as maintain user-friendliness to be ahead of their competitors. I checked out Jennifer's web page and I found it very user-friendly and inviting.
kabir joshi

What's Driving 2011 Event Mgmt Trends? | News | Hospitality Magazine (HT) - 2 views

hospitalitytechnology.edgl.com/...g-2011-Event-Mgmt-Trends-53544

shared by kabir joshi on 22 Feb 12 - No Cached
  • kabir joshi on 22 Feb 12
     
    Through this article we can understand how the trends in event management industry taking shape. By having the knowledge of such trends in the event industry ,hotels can modify their strategies accordingly. Increasingly tech-savvy and eco-conscious clients will drive continued change in meetings and events management in the year ahead, according to meetings management, logistics and event company, Publicis Meetings USA (PMUSA). Technological advances are expected to be at the core of several trends in the meeting industry in 2011. Customizable mobile apps One trend is the use of mobile devices and customized applications to promote audience engagement, interactivity and networking. Mobile apps are now being developed for individual events and programs, allowing organizers to communicate with attendees before and during the meeting, especially regarding time-sensitive subjects like changes of itinerary, maps and other announcements. Hybrid meetings In today's cost-conscious business environment, PMUSA forecasts that new technologies will also drive continued growth in hybrid meetings. By incorporating hybrid components into their meetings, clients are saving money, achieving higher attendance rates and promoting sustainability. Incorporating technology, such as live broadcasts and video streaming, allows clients to conduct and attend meetings from a remote location. PMUSA believes that the cost savings is a major factor in this trend, along with the importance of a meeting's environmental responsibility." Comprehensive "green" meetings Meeting clients have increasingly been requesting "green" events, but it's the comprehensive nature of these requests that PMUSA sees as the most important trend for the coming year. Increasingly, clients are expecting every aspect of a meeting to include an environmental component, from biodiesel vehicles and biodegradable materials to the use of locally sourced food and reusable plants for centre pieces in lieu of cut flo
  • Yu Zhai on 23 Feb 12
     
    Yes, what you mention is the trend of technology using in event planning. I used to search information about the green concept of meeting. Now more and more planners consider this trend when plan meeting. It's a comprehensive one when implement.
Qianlin Wang

Event Planning Software | Event Marketing | Event Promotion - 1 views

www.functional-marketing.com/event-planning-software.html

technology hotel software event

shared by Qianlin Wang on 13 Nov 12 - No Cached
  • Qianlin Wang on 13 Nov 12
     
    As people say over and over again, technology has changed the way we live our lives. While these technologies have affected each and every individual, certain professions and hobbies have been altered in very major ways. Among others, event planners have had to adapt the way in which they work and live. This is not to say that social media has had a negative influence on event planning, merely that it has had a significant effect on it. One of the major changes in the fields of meetings and events this year is the introduction of Smartphone technology to business. There has been a rapid development in Smartphone mobile app for event management. By using such platforms businesses are turning themselves into tech savvy, eco-conscious enterprises. Today the trend of using mobile applications for event management has led the Smartphones to increase the technological and interactive aspects of a meeting or an event. There are various audience response and networking apps that helps in accomplishing tasks like customizing program agendas, and messaging.
anonymous

What's Driving IT Investment in 2011? | News | Hospitality Magazine (HT) - 2 views

hospitalitytechnology.edgl.com/...ng-IT-Investment-in-2011-73634

shared by anonymous on 06 Feb 12 - No Cached
  • “Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates,” says Craig Mathias, principal, Farpoint Group. “With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.”
  • Elevating the guest experience
  • The Motorola Solutions 2011 Hospitality Market Barometer reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business.
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  • Enabling operational efficiency
  • Empowering the mobile worker
  • Fifty-six percent of hospitality organizations plan to raise mobile investments to better equip their workforces, improve operational efficiencies and enhance the customer experience.
  • Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates,” says Craig Mathias, principal, Farpoint Group . “With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.”
  • Improved guest experience is the top driver for mobility investments, cited by 76 percent of hospitality venues surveyed. Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others. Sixty-one percent of respondents plan to deploy some form of video capabilities, including video surveillance, video conferencing and streaming video, in public access areas such as lobbies. Fifty-eight percent of surveyed hospitality organizations deploying mobile technology today see improved customer satisfaction. 
  • Key facts from the survey
  • A recent Motorola Solutions, Inc. study uncovered that information technology (IT) spending in the hospitality industry is expected to increase in 2011, with guest experience cited as the top driver for investment.
  • The Motorola Solutions 2011 Hospitality Market Barometer reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business.
  • Elevating the guest experience
  • Improved guest experience is the top driver for mobility investments, cited by 76 percent of hospitality venues surveyed.
  • Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others. Sixty-one percent of respondents plan to deploy some form of video capabilities, including video surveillance, video conferencing and streaming video, in public access areas such as lobbies.
  • Fifty-eight percent of surveyed hospitality organizations deploying mobile technology today see improved customer satisfaction. 
  • Empowering the mobile worker
  • Fifty-nine percent of respondents currently deploying mobile and wireless technology witnessed an increase in employee productivity and efficiency, while 55 percent saw improved sales results.
  • Currently, the most popular applications on two-way radios are project management (51 percent) and collaboration (41 percent). Unified messaging and remote management/monitoring have the highest rate of planned deployments into 2012.
  • Among survey respondents, tablets and VoIP handsets are the top two mobile devices planned for new deployments by 2012.
  • Enabling operational efficiency
  • Seventy-five percent of hospitality organizations surveyed already have wireless LAN (WLAN) installed in their facilities.
  • “Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates,” says Craig Mathias, principal, Farpoint Group. “With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.”
  •   More than one third of survey respondents represent companies exceeding $1 billion in revenues. Responses came from the executive suite, IT functions and managers closest to the day-to-day implementation of mobile solutions.
  • kabir joshi on 06 Feb 12
     
    "The Motorola Solutions 2011 Hospitality Market Barometer reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business. As a result, hospitality venues are investing in new technology, as well as powerful wireless networks to handle greater data volumes and increasing demands for high-speed access from the customer and mobile workforce. "
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  • kabir joshi on 06 Feb 12
     
    This is a survey from The Motorola Solutions , it reveals how IT investment is gaining pace in hospitality industry. The resuults reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business. As a result, hospitality venues are investing in new technology, as well as powerful wireless networks to handle greater data volumes and increasing demands for high-speed access from the customer and mobile workforce.
  • ning sun on 22 Mar 12
     
    Widely utilization and application of IT technology especially wireless and mobile technology are expected to increase in recent years.More and more hospitality organizations are realize the important role the mobile investment played in improving operational efficiency and enhance the customer experience. With wireless devices, hospitality organizations can save time of doing guest/attendee check-in, table-side order/payment or event ticketing which will improve operation efficiency and customers' satisfaction. According to survey results, tablets and VoIP handsets are the top two mobile devices planned for new deployments. Furthermore, right IT investment will increase revenues and have a good sales.
  • Prince Wayne on 25 Mar 12
     
    Motorola Solutions, Inc (MS) conducted a study and discovered that IT (information technology) spending is expected to rise in the hospitality filed in the years to come, practically in 2011. The main reason for the increase in spending on IT is because of the guest experience. According to MS, fifty- six percent of hospitality establishments plan to increase mobile investment to better outfit their workforces, advance operational efficiencies and boost the customer experience. The survey main facts included three areas; One, to elevate the guest experience Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others. Two, to empower the employees by giving them the correct tools, fifty-nine percent of respondents currently deploying mobile and wireless technology witnessed an increase in employee productivity and efficiency, while 55 percent saw improved sales results. Finally, to enable operational efficiency, improvement, reliability, and extending range of current wireless data networks are the top three drivers behind 802.11n WLAN adoption - all critical network features to meet greater data volumes and increasing demands for access from the customer and mobile workforce. Seventy-five percent of hospitality organizations surveyed already have wireless LAN (WLAN) installed in their facilities. In North America, approximately one third of these venues have 802.11n, while European venues predominately have 802.11b/g.
  • Yichen Yang on 23 Oct 12
     
    This article is introducing a survey about information technology in the hospitality industry. It shows that there was a speedy increasing in IT investing which is aiming to improve customers' satisfaction and experience. Almost fifty-six percent of hospitality organizations plan to equip IT devices inside their organizations. Also, ninety-one percent of the hospitality decision makers have realized the importance of the mobile and wireless technology. There are three key facts that show the outcome of the survey. The first is to elevate the guest experience. The hotels are investing mobile and wireless technologies, also the video capabilities to improve customer satisfaction. The second one is to empower the mobile worker. The managers, security personnel and customer services all needs some applications to ensure the work efficiency and keep the management productive. The third one is to enable operational efficiency. It shows that the hotel wants to expand the ability of wireless and data transportation.
  • Yue Li (3011472) on 24 Oct 12
     
    IT investment becomes a big part of the investment in the hospitality industry. A research had been done in 2011 to find what factors drive IT investment in the hospitality industry. There are three main factors, which are elevating the guest experience, empowering the mobile worker, and enabling operational efficiency. Management finds that improved guest experience is the top driver for mobility investment, and over half percentage of the respondents witnessed an increase in employee productivity. IT investment also enables operational efficiency and it is said that 3/4 of the hospitality organization have WLAN installed in their facilities. In my opinion, I believe it is the trend to invest in IT, because people cannot live without modern technology nowadays, and even if you do not want to change, your competitors will do so, which will ultimately makes you out of the market. So IT investment is very important, and businesses in the hospitality industry need to take more concern on IT investment.
  • Minghui Zheng on 25 Oct 12
     
    The Motorola Solutions, Inc. study exposed that information technology spending in the hospitality industry is expected to increase in 2011, with guest experience cited as the top driver for investment. Mobility investments can elevate the guest experience by handling wireless email, guest check-in, tableside order/payment or event ticketing. Managers can empower the mobile worker by using smartphone. Installing the wireless LAN (WLAN) can enhance operational efficiency. Motorola Solutions conducts market research and provides indicators of the opportunities and challenges that mobility poses to hospitality enterprises.
  • Kelly Baptist on 26 Oct 12
     
    This article shared information from a Motorola Solutions, Inc. study predicting that information technology (IT) spending in the hospitality industry would increase in 2011, with guest experience cited as the top driver for investment. The study revealed that 91% of hotel decision makers recognized the importance of mobile and wireless technology and that they would be focused on enhancing guest experience, empowering the mobile worker, and enabling operational efficiency. Motorola Solutions conducts independent market research and collected surveys from 161 qualified participants. I found this article relevant because guests are now expected the hotels they stay at to be able to meet their technological needs. I attended a conference just this week and heard multiple attendees ask if the hotel had wifi and how/where to access it. Nowadays, it's more of a necessity than an option for hoteliers to make the decision to invest in technology. Not only does this investment meet guests' needs and increase satisfaction, but it also benefits employees. According to the article, over half of the survey respondents who use wireless and mobile technology in their workforce saw increases in employee productivity and efficiency. Often times, if employees are able to be more productive and efficient on the job, there is a positive correlation with guest service and satisfaction. Thus, IT investments are crucial for hoteliers to make.
  • Shuqiong Huang on 26 Oct 12
     
    This article is talked about the IT trend in hospitality industry. From a recent Motorola Solutions, Inc. study, it showed that information technology(IT) spending in the hospitality industry is expected to increase in 2011. What is more, 91% of hospitality decision makers realize the increasing important of mobile and wireless technology. Then it introduced some key facts from the survey. They are elevating the guest experience, empowering the mobile worker and enabling operational efficiency. Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates. Successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience. This is the information technology trend for hospitality industry. And IT will become an indispensable part in hospitality industry.
  • anonymous on 27 Oct 12
     
    Just like the saying in the article, in 2011, the investment is mostly focus on the mobile investments. As we know that with the development of the internet, more and more people can not live without the internet. So, it is very important for hotel or hospitality industry to put investments on this section. It is become the necessary part of the hospitality industry. So, increase the investments of mobile and internet will bring a strong advantages for your business and make you stand on the market.
  • cbespinel on 28 Oct 12
     
    The hospitality industry is investing in new technology to satisfy guests demands, it is important for hotels to provide wireless connections that are fast and reliable, this now also considered part of the guest experience.
  • Mohan Song on 07 Mar 13
     
    A recent study uncovered that information technology (IT) spending in the hospitality industry is expected to increase in 2011, with guest experience cited as the top driver for investment. 56% of hospitality organizations plan to raise mobile investments to better equip their workforces, improve operational efficiencies and enhance the customer experience. 91% of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business. Based on elevating the guest experience, empowering the mobile worker and enabling operational efficiency, a survey about this was set up. With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.
  • Hana Musilova on 10 Mar 13
     
    Nowadays more than ever does technology make a difference in how we run our operations, how effective our operations are which results in how satisfied our customers are. The article What's Driving IT investment in 2011 talks about the advances in the hospitality industry providing us with some important statistics in IT investments. According to the article, technology spending is expected to increase with the focus on customer experience. Fortunately, the statistics shows that 91 percent of hospitality decision makers realize the importance of mobile and wireless technology. As stated in the article, hospitality venues invest in new technologies to improve operational efficiencies and to enhance customer experience. As the survey shows, customer experience is the number on priority and driving force for implementing new technology. Hospitality properties also invest in technologies that enhance the check in procedures, wireless e-mail or table side orders and payments. After implementing new technologies, 59% of respondents to the survey taken could see improve employee efficiency and 55% saw improved sales results. According to the survey that was filled out by 161 respondents representing variety of hospitality enterprises, 58% saw improved customer satisfaction. Even though this article does not state which technologies in particular yielded these results, it is still important to see that investing in IT technologies does make a difference in customer satisfaction, employee efficiency and sales improvement. Many properties are afraid to invest new technologies, as they are unsure of the final results of the investment. I am strongly convinced that in order to keep up with the competition and the supply in the market, business had to take the technology route and use it to their fullest advantage.
  • Ruoxi Wang on 23 Oct 13
     
    The article analyzed why hotels do investment to It in 2011. It concluded three main reasons, which are elevating the guest experience, empowering the mobile worker, and enabling operational efficiency. It's already 2013 now and things can become different. Hotels should invent carefully according to its specific necessary and customers' necessary.
  • anonymous on 22 Sep 15
     
    Dear team! I found an article, very old but to me, very actual and interesting about how the Internet Technology is improving and progressing, and the investment bring benefits only. In 2011 , only 4 years ago, we can see that the companies were having a clear plan to improve the communication system. By introducing wireless, tablets, WLANs , to improve network reliability... Today we have it all on hands. We are using all the devices online , wireless and with no problem to access. No cords on the floor, no telegrams ... Internet technologies is a big progress in our century and is developing and growing, by leaving some of us behind. :)
amoon008

Artificial Intelligence for Hotels: 9 Trends to Know | Cvent Blog - 0 views

www.cvent.com/...ficial-intelligence-for-hotels

intelligence hotels

shared by amoon008 on 28 Mar 21 - No Cached
  • using artificial intelligence for hotels is “not just a matter of gaining a competitive advantage; it’s imperative in order to stay in business.
  • “94% (of C-level executives) reported that artificial intelligence would ‘substantially transform’ their companies within five years
  • 49% of survey respondents say that the hotel industry ranks right in the middle at a grade of “C” for artificial intelligence implementation
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  • Hyperdynamic pricing allows booking engines to automatically search social media, past user data, and even world news to display rates that maximize earning potential.
  • Improve revenue management and help save the environment with energy, water, and waste-monitoring tools.
  • Chatbot translators can quickly identify languages used by website visitors based on their location. They can also translate scripts on the fly and manage simultaneous guest inquiries from all over the world
  • AI is already changing the guest experience across the travel lifecycle, including the on-property experience
  • Artificial intelligence is used in the hotel industry for revenue management, guest experience, and the automation of daily operations.
  • Hotels such as the Radisson Blu Edwardian in London and Manchester use artificial intelligence concierges to check guests in or out, order room service, and answer questions 24/7
  • Consider chatbots for your hotel if you’d like to create consistent guest experiences and free up time for front desk staff to provide the best possible service for guests who are physically present. 
  • Cvent Passkey for Hoteliers uses smart technology to maximize the sales potential of existing business, improve the booking experience, and seamlessly organize all related departments.
  • Machine learning (a subset of AI) makes it easy to automatically collect, store, and analyze data from across a variety of online sources. 
  • "Wow" event planners with products such as Cvent Event Diagramming — an intuitive tool used to create 3D diagrams of event spaces.
  • Hilton and IBM teamed up to create Connie (named after Conrad Hilton), the first in-person customer service robot for hotels. The AI model can learn from guests and adapt over time while answering questions, fulfilling simple booking tasks, and improving its own speech over time. 
  • Hospitality recruiters are using machine learning to hire hotel employees in ways that go beyond the outdated resume model. Using personality profiles of existing team members and gamification-based tests, IHG and other top hotel brands have recruited thousands of employees. 
  • Keep an eye out for the tools, gadgets, and platforms that aren’t available now but are set to create a noticeable impact on the industry
  • Look out for passports with guest health information built in so medical professionals on or offsite can quickly access information such as their medical history, current medications, and allergies in an emergency.  Stay tuned for star ratings for hotel guests so properties can see information about their past stays. Look forward to robots as support staff to help ease the burden of late-night shifts and the effects of a high turnover industry. 
  • While AI robot concierges, room service delivery, and cleaning machines have the potential to replace 25% of today’s hospitality workforce, experiments such as Henn na Hotel in Japan
  • jiayi017 on 28 Mar 21
     
    This article mainly describes the current main trends of artificial intelligence in revenue management, guest experience, and daily operations. AI's concierge service, chat robot translator, ultra-dynamic pricing, forecasting utility, team booking software review data collection, intelligent function charts, and intelligent recruitment are the main manifestations of future technological development. Through these artificial intelligence, the hotel can simplify some service procedures, provide more personalized and improve the guest's staying experience. But at the same time, we must also realize that intelligent technology cannot completely replace employees.
  • amoon008 on 07 Feb 22
     
    "AI is already changing the guest experience across the travel lifecycle, including the on-property experience."
Karyn

How AI is Transforming the Event Planning Space One Conversation at a Time - 0 views

www.forbes.com/...ace-one-conversation-at-a-time

Event Planning AI technology

shared by Karyn on 25 Jun 20 - No Cached
  • Karyn on 25 Jun 20
     
    This article discusses the use of AI technology in the event planning sector, concluding that AI can be used as chatbots interfaces, data collection tools, and recommendation engines for event planners, to make the event planning process much faster and easier.
  • ...2 more comments...
  • Karyn on 25 Jun 20
     
    Used properly, AI technology can lead to enhanced experiences for guests and a more streamlined and efficient process for event planners, and extremely useful feedback data. AI technology is increasingly being utilized by many businesses and investments in smart technology is increasing across industries. The article states that by 2020, about 80% of business plans will include the use of chatbots and the event planning industry will do the same.
  • Karyn on 25 Jun 20
     
    Here is why and how: --AI technology is easy to implement at a low cost --They are easy to "plug" in and incorporate and suitable for any size events --A chatbot is a great solution for engaging with guests easily at lower cost and complexity, although it seems the idea of creating a dedicated app for a smaller event may not seem necessary --Consider that a chatbot build for marketing purposes will cost small and medium sized enterprises about $3000-$5000 --However they can then be implemented for any event format within a particular business niche, so consider the investment may be worth it --Especially since they can be quickly trained to engage guests and answer frequently asked questions or to direct guests to the correct solution or person, 24 hours a day, so the need for support staff 24 hours a day is eliminated, or it allows a better experience if, for any reason, a guest needs help during non-business hours, and can even escalate guest situations at any time to management. --It can provide insightful information for guests, such as matching a guest with the best sessions for them, based on their interests, contacts, or any other useful information, taking away the need for the guest to analyze and plan their day based on an overwhelming complicated schedule --Eliminates the need for the guest to carry around a large schedule and try to plan their day accordingly --Not only can the AI technology automate recommendations for the guests, it can also automate recommendations for planners, taking away the need for planners to manually sift through a variety of sources, send outreach emails, etc.
  • Karyn on 25 Jun 20
     
    On that note it makes it easier to match planners with appropriate vendors as well. Both of these are considered the AI matchmaking function. The chatbot can also unite fellow guests with similar interests or experiences and give them a place to virtually meet each other, and Facebook has launched chatbot extensions. A company called PubNub allows a business to build its own chatbots from scratch.
  • Karyn on 25 Jun 20
     
    Instead of having to download yet another app, chatbots allow users to connect through apps they've already downloaded (like facebook messenger), or other popular apps. And of course all of this data and interaction is collected and can be analyzed by event planners to streamline and enhance business, increase revenue, and increase guest satisfaction based on recommendations from the AI technology.
anonymous

HITEC Wrapup - Guestroom Energy Management Innovations Grab Most Attention :: Hospitali... - 0 views

www.htrends.com/trends-detail-sid-100655.html

Back in June companies attended HITEC the lodging industry's leading trade show. At this event about 400 exhibitors came to show off their technology. Several of them had same ideas when innovations. They were all focused on creating programs and systems

shared by anonymous on 07 Feb 19 - No Cached
  • The following is a summary of the HITEC announcements having some type of “green” connection:
  • INNcontrol 5 energy management and guestroom automation control system.
  • INNcontrol 5 gives hotel operators better insight on how to optimize energy use by generating historical trend reports on room usage, seasonal fluctuations and other factors.
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  • The INNcontrol 5 system provides the open data exchange platform for Internet of Things (IoT) integration with centralized electronic locks, property management systems, in-room entertainment and other systems. INNcontrol 5 is also an entry point for consolidated Alexa voice control of compatible HVAC lighting, drapery and, amenity controls.
  • Honeywell also debuted and demonstrated its new Spectre guestroom solution that merges smart thermostat technology with guestroom lighting controls. Spectre combines Honeywell’s e7 occupancy-detection wireless thermostat with intelligent, programmable wall outlets and lights to extend energy savings to guestroom lighting. The thermostat senses when guests enter the room and instantly communicates with lighting controls via a 2.4GHz RF to activate a “welcome” environment. When the room is unoccupied, the lights and outlets are turned off within a 30-minute time period to save energy.
  • For hotel owners, the data and analytics supported by Honeywell Sentience and displayed in INNcontrol 5 helps make properties more energy efficient. For operators, artificial intelligence enabled by Honeywell Sentience can predict heating, ventilation, and air-conditioning problems before they occur.
  • Telkonet, Inc., creator of the EcoSmart platform of intelligent automation solutions, announced the release of its Symphony commercial IoT platform. Some of the key highlights of Symphony’s capabilities include the ability to see all room devices, including door locks, lighting, mini bars, shades, etc.
  • Just prior to HITEC, SONIFI Solutions announced a collaboration with Telkonet, Inc. to make hotel rooms smarter and more connected, by combining energy management solutions with in-room guest entertainment systems. Guests have the ability to change in-room environmental settings via SONIFI’s STAY Interactive Television interface.
  • Evolve’s New Evolve Guest Interface
  • a simple, yet powerful device that enables guests to control in-room climate, lighting, shading and drapery, as well as other functions to increase efficiencies for both guests and staff.
  • The eGI consolidates devices such as the guest-controlled thermostat, special devices for lighting and shading control, IoT gateway, USB charger, alarm clock, and platform for Guest Services applications—all within the device.
  • CIRQ+ & Its ‘Smart Room for Smart Guests
  • Mode:Green, a company focused on hospitality, specializing in technologies, including: HVAC, lighting, video surveillance systems, television, audio and voice on demand, motorized shading, Wi-Fi and networking, door locks, and more.
  • Verdant EI Energy Management
  • The system continuously analyzes changing conditions in each room—occupancy, temperature, humidity, weather, etc. and adapts in real time.
  • When hoteliers subscribe to Verdant EI, a dedicated energy management expert is assigned to the property with a simple goal in mind: monitor the Verdant system 24/7 and maximize energy savings.
  • Amana expanded on its guestroom energy management system with its new DigiWatt system that can control virtually any electrical circuit in a hotel room. Using a DigiSmart occupancy sensor to determine if a room is unoccupied, the system can shut off power to virtually any 115 volt non-critical electrical circuit(s) that are predetermined during design and construction.
  • INTEREL’S Guest Room Management Solutions
  • The Water Management System delivers precise digital water controls and enables the property or brand to set water flow and temperature policies. Guests can control multiple water outlets through one touch panel.
  • Site 1001 can monitor a building’s water supply system and warn when it detects a leak or conditions favorable to bacterial, viral or parasitic agents.
  • wireless control of temperature; smart LED light; instant-on alarm clock; Wi-Fi (ZigBee, Zwave); thermal occupancy sensor; Bluetooth speaker and Hi-Fi audio; 120 V AC and USB 2.1A charging plugs with optional (Qi) wireless charging; hotel services; and more.
  • AspirEnergy, an energy solutions company, was on hand to help commercial properties increase long-term value by reducing operating costs through sustainable solutions. AspirEnergy offers many services—ranging from lighting retrofits to energy management systems to assistance with renewable energy systems and energy procurement.
  • Coway USA, Inc. its Airmega and Aquamega air and water filtration systems. The Airmega includes a pollution sensor to show the air quality in real time.
  • When the air quality in the room remains good for 10 minutes or more in Smart Mode, Airmega conserves energy by shutting down the fan.
khadija2050

5 Key Steps to Managing Restaurant Theft and Fraud | QSR magazine - 0 views

www.qsrmagazine.com/...ing-restaurant-theft-and-fraud

key steps managing restaurant theft fraud magazine

shared by khadija2050 on 05 Jul 20 - No Cached
  • Employee theft accounts for around 75 percent of restaurant losses
  • The National Restaurant Association estimates that employee theft accounts for around 75 percent of restaurant losses.
  • MonitorNumbers never lie. Find a way to track transactional data from your Point of Sale (POS) and Back-of-House (BOH) systems. Through ancient spreadsheet methods or with an external system that integrates data from all sources, you need to collect and monitor your data.
  • ...9 more annotations...
  • With your data, pinpoint odd situations
  • This information should be flagged because it's potentially problematic.
  • MeasureTrack the incident for prevention and reference.
  • RouteOnce you have detected a possible incident, depending upon your position, whether it’s a restaurant manager, district or regional manager, inform the appropriate management.
  • Managing fraud is a continual process, and you need the tools to record events and the data to keep track of unresolved issues.
  • The solution should automatically route possible issues to the person most capable of investigating them. As they do the investigation, the system should allow them to record the resolution they feel is best for the situation. And the system should give you an up-to-the-minute account of where all the detected issues stand.
  • Numbers never lie. Find a way to track transactional data.
  • As a restaurant operator, you must realize that your employees may be behind your recent food and beverage losses or the POS manipulation scheme you can't seem to pinpoin
  • if you have a comprehensive loss management system in place, there is a higher chance theft will be deterred and detecte
  • khadija2050 on 19 Oct 20
     
    the article highlights major keys that managers should keep an eye on in order to identify theft fraud at restaurants
sherylehlers

AI in Hospitality: The Impact of Artificial Intelligence on the Hotel Industry - 1 views

hoteltechreport.com/...ai-in-hospitality

intelligence hospitality technology

shared by sherylehlers on 01 Feb 23 - No Cached
  • AI in Hospitality: The Impact of Artificial Intelligence on the Hotel Industry By Hotel Tech Report Last updated January 25, 2023 9 min read Revenue Management Systems Livechat & Chatbots TABLE OF CONTENTS Hotel Operations Hotel Revenue Management Hotel Marketing Hotel Sales & MICE Guest Experience Human Resources and Labor Large Chains
  • estimated that 14% of jobs across 21 countries are at high risk of automation.
  • rtificial intelligence (AI) can greatly improve hotel operations by automating repetitive tasks such as booking and contactless check-in processes, freeing up staff to focus on providing personalized service to guests.
  • ...21 more annotations...
  • AI can also assist in setting dynamic pricing based on demand, occupancy and other factors, increasing revenue by charging more for rooms during peak periods and less during off-peak periods.
  • AI will play a role in identifying and targeting the most effective influencers for hotel campaigns, and assist hotels in monitoring social media platforms and identifying customer feedback, sentiment, and brand mentions to respond promptly and improve the guest experience
  • Hoteliers who do not educate themselves about artificial intelligence (AI) risk falling behind in the hospitality industry.
  • will also enhance safety and security by monitoring for potential threats and proactively providing guests with the services and amenities they desire. Additionally, AI will be integrated with virtual reality and augmented reality to provide guests with immersive experiences such as virtual tours, virtual room selection, and virtual events.
  • AI could potentially double annual economic growth rates by 2035
  • 800 million jobs could be displaced by automation by 2030,
  • AI can automate repetitive tasks, allowing hotel staff to focus on more strategic activities such as building relationships with key clients and providing personalized service to guests
  • Hoteliers who understand how to leverage AI tools to become more efficient and effective will become more valuable than ever
  • AI can identify opportunities for upselling and cross-selling to guests
  • AI-powered chatbots and virtual assistants will allow hotel staff to interact with guests in real-time and provide personalized recommendations and assistance
  • bring in more business travelers by leveraging predictive analytics to forecast future demand for group sales
  • AI can assist in real-time analytics to track the performance of group sales and identify areas for improvement, and in optimization by making real-time decisions based on market conditions, guest behavior, and other factors, and identify new revenue opportunities
  • AI can be used to enhance the safety and security of employees, by monitoring for potential threats and alerting hotel management in case of emergency
  • develop more effective marketing strategies and make data-driven decisions
  • Personalization
  • Smart room technology will be integrated with AI
  • Predictive maintenance
  • Inventory management
  • Automation will be one of the key areas where AI will be implemented, as it can automate repetitive tasks such as data entry, inventory management, and customer service, freeing up hotel staff to focus on more strategic activities such as building relationships with key clients and providing personalized service to guests
  • optimize energy efficiency by managing lighting, heating, and cooling systems, resulting in reduced energy consumption and costs
  • increased profitability, improved guest experience, and a competitive advantage over other hotels
  • mabbate on 01 Feb 23
     
    AI will be a major focus in the hospitality industry within the coming years. This article describes the many benefits and few troubles with this technology. Keeping up with technology as a hotelier is a must in the coming years.
  • shineal on 05 Feb 23
     
    This is quite an insightful article, for example, Al could potentially double annual economic growth rates by 2035 thus adding $15.7 trillion to the global economy by 2030. The world is changing, technology is rapidly advancing; therefore, it is paramount that companies try to remain updated, otherwise customers would always choose the property which renders the most efficient and best experience. A very strong point was made concerning hoteliers; if they do not understand how to leverage AL tools to improve their business operations, they would find themselves in very challenging situations.
  • sherylehlers on 29 May 23
     
    The capabilities of AI in the hotel industry are significant in both large hotel chains and small independent ones. If your hotel is not thinking about how to use AI in the near future for revenue management, marketing, personalization, and automation of repetitive tasks then it's going to get left behind. The studies show that AI is going to play a significant role in the economic growth of the global economy with potentially adding $15.7 trillion by 2030.
Yookyung Kim

Online Tool Streamlines Event Management | Case Studies | | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...eamlines-Event-Management80447

shared by Yookyung Kim on 08 Nov 12 - No Cached
  • For venues, there’s no charge for listing space; a 10 to 13 percent commission is charged when the venue receives a successful booking. Sign-up and creating a listing was a simple process; after adding a description, pricing, photos, space sizes and availability, Heartland’s information was approved and is now readily viewable to potential customers 24/7. The tool has resulted in an immediate savings in labor for Heartland Brewery, and noticeable increases in bookings.
  • Yookyung Kim on 08 Nov 12
     
    In the event booking business, timing is crucial. The problem the today's event teams face is in managing the volume of inquiries, and responding promptly so that the planner doesn't choose another venue. According to the article, to safeguard against losing business, a solution for the Heartland Brewery company was implementing New York-based Imbookn.com which is an online database to give their potential customers immediate result. Party planners can use the online tool to search and book event venues at no cost. Heartland now has not only more dynamic data, showing a venue's most accurate availability, prices and package offers but also increased revenue and higher guest satisfaction
shoss003

It Takes Two to Tango! Relationship Management Between Hotels & Planners - Social Table... - 1 views

blog.socialtables.com/...gement-between-hotels-planners

shared by shoss003 on 07 Oct 14 - No Cached
  • RFPs are submitted online into a nameless, faceless centralized database. As the planner, if you don’t have all the info then don’t source out your RFP to 100+ hotels and feel that each one should get back to you.
  • Menus, for example, are a great way to make accommodations on a tight budget. Menus can be adjusted to work with just about any budget.
  • Again, communication is key. Be open and willing to talk. Know what’s going on at the hotel and how/if it will affect your meeting or event
  • ...2 more annotations...
  • Don’t leave this all up to the hotel – its up to the planner to keep track of their room block and the number of rooms that have yet to sell. Push this information out to attendees, get them to sign up under the room block.
  • Schedule a walk through. Walkthroughs are great, not only in the early stages of planning, but to meet with hotel staff to wrap up final details and setup. Ensuring that everyone is on the same page
  • shoss003 on 07 Oct 14
     
    Great article that links the management side with the planners point of view. It gives a planner some insight into where they should push and pull at the hotel and when to let the process work. Sometimes when you are planning an event you believe your event supersedes another other and you "deserve" the hotels undivided attention. Those are unrealistic expectations. They give tips how to utilizes the hotel properly, how to communicate effectively with the hotel so everyone walks away with a great event.
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