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Zeng Yue

Lodge Reservation Software provides a better booking system « Hotel Managemen... - 0 views

  • Lodge reservation software allows and helps the lodge owners to find updates of every activity happening in the lodge, related to the departments in the lodge management system. This provides an actual figure and picture of the occupancy and lodge reservation status.
  • Lodge reservation software
  • Being a lodge owner, your main concern would be better reservation facilities for the guests. Often, in the absence of a good reservation system lodge owners loose a good number of guests due to misinformation. Misinformation, here in the lodge management system is mainly concerns with the actual position or status of the rooms in the lodge.
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  • In any case, the automated system of lodge reservation allows the guests to check the status online
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    This article talks about lodge management system, which beyond to a software, is mainly deal with reservation system and the updates of every activity in the lodge, make sure information that guests required is accurate and fast, this article mainly tell about the function of the lodge management system and the different between the earlier lodges.
kabir joshi

Hotels taking steps to improve data protection - 2 views

  • This being the case, it is encouraging to see some hotels are making moves to lock down their data security practices. There is clearly a great deal of work that needs to be done, but if a hotel can demonstrate it is capable of protecting customer information, it may be more likely to inspire confidence in consumers, which, in turn, could afford the hotel a competitive edge.
  • According to a 2010 Wall Street Journal report, the most common security vulnerability in hotels is point-of-sale software. Often, hotels do not require employees to change the default names and passwords of these programs, making it easier for hackers to break in and steal customer information. To overcome some of these and other concerns, McBeth said hotel operators are applying the best practices detailed by the Payment Card Industry Data Security Standard (PCI DSS), which aims to address data security for businesses that handle payment cards. However, he admitted that the task of ensuring protection throughout an organization is difficult, given the number of channels where vulnerabilities could be uncovered.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
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  • This type of situation was brought to a head earlier this year when marketing services giant Epsilon experienced a massive breach to its email systems. According to a SecurityWeek report, among those impacted by the breach were several hotel operators, including Hilton, Ritz-Carlton and Marriott.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a 2010 Wall Street Journal report, the most common security vulnerability in hotels is point-of-sale software. Often, hotels do not require employees to change the default names and passwords of these programs, making it easier for hackers to break in and steal customer information
  • According to a 2010 Wall Street Journal report, the most common security vulnerability in hotels is point-of-sale software. Often, hotels do not require employees to change the default names and passwords of these programs, making it easier for hackers to break in and steal customer information.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a 2010 Wall Street Journal report, the most common security vulnerability in hotels is point-of-sale software. Often, hotels do not require employees to change the default names and passwords of these programs, making it easier for hackers to break in and steal customer information
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • Hotels
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • otels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • Hotels
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
  • According to a USA Today report, a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators recently told an audience at the LodgeNet’s Customer Technology Symposium in Chicago that protecting customer data is becoming their top priority.
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    This article is related to IT security in hotels. Around six months back a panel of IT executives from Starwood Hotels, Hilton and other lodgings operators met at the LodgeNet's Customer Technology Symposium in Chicago to discuss on how protecting customer data is becoming their top priority. This type of situation was brought to a head earlier this year when marketing services giant Epsilon experienced a massive breach to its email systems. According to a SecurityWeek report, among those impacted by the breach were several hotel operators, including Hilton, Ritz-Carlton and Marriott. According to a 2010 Wall Street Journal report, the most common security vulnerability in hotels is point-of-sale software. Often, hotels do not require employees to change the default names and passwords of these programs, making it easier for hackers to break in and steal customer information. To overcome some of these and other concerns, McBeth said hotel operators are applying the best practices detailed by the Payment Card Industry Data Security Standard (PCI DSS), which aims to address data security for businesses that handle payment cards. However, he admitted that the task of ensuring protection throughout an organization is difficult, given the number of channels where vulnerabilities could be uncovered. This being the case, it is encouraging to see some hotels are making moves to lock down their data security practices. There is clearly a great deal of work that needs to be done, but if a hotel can demonstrate it is capable of protecting customer information, it may be more likely to inspire confidence in consumers, which, in turn, could afford the hotel a competitive edge.
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    Its a tough task to monitor this, because at the end of the day, the responsibility is at the property level to ensure that data is secure across the board. So training employees on the importance of data security and what a breach means could go along way.
chunxia gao

Green Initiatives: Cost, Achieving ROI Challenge Hotels · Environmental Manag... - 1 views

  • The biggest challenges or barriers hoteliers face in implementing green lodging practices: 1. Having enough capital to invest
  • The biggest motivations for implementing green lodging practices: 1. Environmental benefits and building guest loyalty (tie)
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    This is a three year old survey on Green Intiatives by American Hotel & Lodging Association. It talks about : (a) Challenges or barriers faced by hoteliers. (b) The biggest motivation for implementing green lodging practices. (C) The top ten things hotels are doing well relating to green initiative. (d) Top ten green things hotels can improve on.
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    The American Hotel & Lodging Association's Green Assessment Survey results reveal the top 10 green initiatives hotels are enacting, the top 10 motivations for implementing green lodging practices, the top 10 green things hotels are doing well and top 10 green things hotels can improve on. In the challenges and barriers part, the biggest one facing in implementing green lodging practices is having enough capital to invest; in addition the whole world is in financial crisis now. Money is a big problem. As we know, before implement green practices, hotels need large amount money to buy equipment and need a lot of time to train employees to use it. In high season, they are busy to serve guests, to earn money. In low season, they may have time but no money. In the motivation part, environmental benefits and building guest loyalty rates to first place. But I think most hotels deciding to implement green practices are because financial savings. In addition, implement green practices can preempt government regulations and improve hotel reputation. It is also a good way to advertise. To do and not to do lists, hotels should keep and improve their recycling and reuse program and pay more attention to the power save program.
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    This is a great article that collected all top 10 related to GREEN. It makes me realize what we are doing well and what we need to improve in the future. And also it lists the top 10 challenge that we are facing. I agree with you that implement green practices can preempt government regulations and improve hotel reputation.
yijingyang

Another POS breach at White Lodging - will EMV save the day? | PhocusWire - 0 views

  • White Lodging has been hit by another POS breach which has affected travelers who made purchases at its restaurant and bar operations within 10 hotels.
  • The company is clearly trying to reduce its continued vulnerability,
  • we took various actions to prevent a recurrence, including engaging a third party security firm to provide security technology and managed services. These security measures were unable to stop the current malware occurrence on point of sale systems at food and beverage outlets in 10 hotels that we manage.  We continue to remain committed to investing in the measures necessary to protect the personal information entrusted to us by our valuable guests. 
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  • The vulnerability remained even after hiring a third-party security firm, which is something of concern to any hotel brands seeking to deploy additional security measures and analysis by third parties.
  • The thieves pretty much had everything they needed to make fraudulent purchases off guests' cards, and were able to access this for over 7 months.
  • The key to successfully managing the risks is to regularly monitor systems for any breaches and updating to the latest software.
  • But the Washington Post did some research that shows a rapid recent increase in fraud across the European continent.
  • White Lodging has been transitioning its POS to tokenization, which replaces sensitive information such as the card number with a non-meaningful token for transmission.
  • Even so, tokenization is an effective means of protecting sensitive transaction data.
  • EMV is the technology that is supposed to make credit card fraud more difficult.
  • Beyond that, insurance is available to protect against costs for data breaches — a solid measure of last resort that reduces the financial burden of a data intrusion.
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    POS breach at White Lodging, huge important personal information was stolen and was able to access for over 7 months. White Lodging hire third party security firm to protect customers.The key to managing the risks are keeping monitoring systems and updating software. Besides, insurance is available to protect against costs for data breaches.
mtedd003

Bringing on content and the network effect for GDS hotel platforms | PhocusWire - 1 views

  • It’s an understatement to say that the global distribution companies have evolved away from their traditional airline focus to bring accommodation into the mix.
  • reveals that the GDS “had lost share in lodging distribution” 
  • Sabre had developed the platform in response to demand for more content and functionality from both the supply and demand side.
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  • deal boosted its accommodation offering by 30%.
  • interesting theory of whether GDSs can create their own network effect.
  • “We have increased our beach, resort and leisure content which allows us to be a much more attractive content sourcing partner to retail agencies and other online channels so it has expanded our customer base enormously.”
  • GDSs are investing in their lodging content but with travel distribution it’s rarely a case of just integrating content.
  • Waters says Amadeus has five million representations of hotels on its system but over a million unique hotels.
  • normalizes the data so it is only displayed once and travel sellers can see the same room, hotel and date and then compare prices and see what margin or commission they might make from a booking.
  • the standardization is driven by artificial intelligence
  • Sabre, which cites a similar figure for properties available via its new lodging distribution technology, has also worked on normalizing the data
  • The GDSs continue to see opportunity and growth in their hospitality divisions
  • Waters says the ambition is to continue growth and “become the default hotel platform for B2B channels.”
  • biggest, professional metasearch with bookability platform in the industry.” AmadeusBooking.comSabre
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    GDSs continue to lose market share so they need to step up their game to pick it back up again. With airlines and hotels constantly trying to get bookings direct they are losing out. They need to try and get their networks in sync. Companies like Sabre are trying to improve their platform to make it more user friendly and better content. The GDSs are trying to get on board as many accommodations as possible to increase the customers choosing their networks to use to book. The more bookings they get the more attractive they look to providers.
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    Sabre Travel Network, a large GDS company is responding to loss in lodging distribution. Sabre is accomplishing this by competing with rival GDS platforms who have made deals with booking.com. The deals have afforded rival companies such as Amadeus 30% more in accommodation traffic. Amadeus increased their market visibility by expanding their customer base for those looking for beach, resort, and leisure content. Sabre is looking to stretch their lodging distribution by normalizing data with usability studies which is help agents make faster booking decisions. The belief is that the decision will eventually expand Sabre as the default GDS platform.
sharlabrunsvold

Best Practices for Sustainable Hospitality from Florida's Green Lodging Program - 2 views

  • Once awarded, the designation is good for three years, and to maintain it, properties have to submit environmental performance data on water, waste and energy every year.
  • In addition to the recognition, Green Lodging properties get preference for state-run meetings and conferences.
  • Florida is fortunate to have an entire program focused on sustainable hospitality and eco-friendly best practices. With incentives for state business and statistics on how sustainability saves money, the program makes eco-friendly practices a win all around.
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    This article provides in-depth information regarding Florida's Department of Environmental Protections' Green Lodging Program which "recognizes lodging facilities that make a commitment to conserve and protect Florida's natural resources." The program has four tiers and pays close attention to communication and education, waste reduction, water conservation, energy efficiency and indoor air quality. This program not only benefits the planet, but it benefits the hotel industry by cutting back costs.
lderi004

Sabre to Add GDS, Aggregator Content Into New Hotel Booking Tool | Travel Agent Central - 0 views

  • Travel agents using the new lodging solution will be able to access content from the three companies under the new agreement.
  • Having aggregator content integrated with traditional GDS hotel content makes travel agents and corporate booking tool providers more efficient, effective and confident in the increased depth and breadth of lodging offerings they are able to bring to their travelers,"
  • The new lodging solution will allow a more seamless shopping experience that will display the new content at the room and rate level, side-by-side, for more efficient comparison
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  • The solution will not only drive more efficiency and revenue with increased lodging choice, but will also extend tools and enable improved optimization capabilities to better manage chain, property, and rate-level preferred content, Sabre said.
  • We're dedicated to driving business for travel agencies by offering them the widest range of the best hotels under exclusive terms and conditions, and partnering with Sabre furthers that commitment
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    I found this article interesting, as technology is constantly advancing, and this supports just that. Sabre has announced it is introducing a new lodging solution that will allow travel agents to access content from three different companies in one, thanks to a new agreement with Sabre. This solution will allow for an easier shopping experience, with a wider range of the best hotels and rates side by side. Overall, as Christian Gerron says in the article, "it is to provide their customers with the best choice and flexibility." At the end of the day, that is just what any hotel, travel agent, and any other sectors of our industry want, what is best for our customers. 
Lu Zhang

Hotel Security in an Insecure World | Past Issues | Past Issues - 0 views

  • For the last nine years, the concept of heightened security has guided our nation ever since we witnessed the terrorist attacks of 9/11.
  • With the violent November 2008 hotel attacks in Mumbai, India, the September 2008 attacks in Islamabad, Pakistan, and the July 2009 Jakarta, Indonesia, bombings of American-branded hotels, the need for a new security awareness is now finding widespread acceptance across the U.S. lodging industry.
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    The cases of terrorist attacks of hotels increasing. To reflect this situation, the American Hotel & Lodging Association (AH&LA) cooperate with Department of Homeland Security to classify the security situation and work on security environment of lodging. To improve the security environment, the AH&LA had meetings discussing about attacks alert, security apparatus, and practical and logistical aspects to hotel security. For many years, AH&LA provided e-mail notices to its members alerting hoteliers improve the immediate security environment. With more and more terrorism and tremendous risks, AH&LA coordinated media and government, and produced security training to help hoteliers to protect and guard the hospitality industry.
marylauren1717

Indigo Sky Casino and Hotel Selects Software Suite from Agilysys - 0 views

  • Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative information technology and hospitality software solutions, today announced that Indigo Sky Casino and Hotel in Wyandotte, Okla., has selected a comprehensive software suite from Agilysys, including solutions for property management, point-of-sale and inventory and procurement.
  • "Casino-hotels that want to be successful in a competitive market must implement technology that helps them strengthen operations across the entire property," said Jim Dennedy, president and chief executive officer of Agilysys.
  • "Our comprehensive and feature-rich solutions for property management, point-of-sale and inventory and procurement will help Indigo Sky maximize staff productivity, enhance efficiency and increase revenue. Moreover, these systems will help streamline guest service from arrival through departure."
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    Indigo Sky Casino and Hotel, one of the largest casinos in NE Oklahoma, will be implementing a "comprehensive software suite" by Agilysys, a leading developer and marketer of proprietary enterprise software, services and solutions to the hospitality and retail industries. The Agilysys software suite will consist of a Lodging Management System, InfoGenesis POS and Stratton Warren System.  The Lodging Management System will help automate all hotel operations. InfoGenesis POS will manage any combination of dining, bar service and retail operations. The Stratton Warren System will help maximize purchasing power and reduce operational costs by automating the procurement process. Combined, these Agilysys solutions will help Indigo Sky "maximize staff productivity, enhance efficiency and increase revenue." 
Joshua Frost

Survey Says Green Practices and Tech Offerings Top Concerns for Hotels | News | Hospita... - 0 views

  • The American Hotel & Lodging Association (AH&LA) 2012 Lodging Survey polled more than 52,000 U.S. hotel properties regarding in-room amenities, security and technology features, food and beverage options, guest services, sustainability, property offerings, and much more. 
  • Eco-friendly practices remain important
  •  
    More than 52,000 surveys were completed by the American Hotel & Lodging Association regarding various concepts of hotels. As for this weeks theme: Hotels report that ecofriendly practices are still a top priority. According to the website, water saving programs are in use at 75% of properties and about the same about have a linen and towel reuse program. Although a short article, the results from the survey were able to be found. The numbers prove that the hospitality field is clearly moving towards a greener foundation; whether that is because of political pressure of because they actually care about the environment is till up for grabs.
Sungoo Kang

New Guest Review System For Hospitality - Industry First - 2 views

  • The Guest Review System enables hospitality companies to manage and display consumer reviews on their own websites and blogs.
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    This article talks about Guest Review System from Lodging Interactive. It is a cloud-based system enabling a website to collect guest reviews directly, manage & reply to guest reviews from one easy system, receive real-time guest review alerts, and view & download online reports. Besides, it enables travelers to share their reviews on Facebook with their network of friends. The price of Guest Review System is $750 per year. In addition to its Guest Review System, Lodging Interactive's Chatter GuardTM Service helps hoteliers monitor what people are saying about their brand 24/7.  Nowadays, many cloud-based programs are coming out and it actually has brought lots of benefits to companies but users still need to be aware of the risks of cloud computing system such as possibility of data spill when it's hacked, impossibility of data control when server goes down.
angelamenoher

Green Lodging Designation Application | Florida DEP - 0 views

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    There are many posts about Green hotels. If you are interested in the process for your hotel in Florida please go to the Florida Green Lodging website and click on the designation application link. There are also helpful links to Best Practices, Designated Properties, and Webinars. I was fortunate to sit in on their meeting with the AHLA in Miami with Professor Scanlon and I learned a wealth of information most of which can be accessed on this website. Start your green team today! Angela Before You Apply [PDF - 94KB]Review this document before beginning the application to learn more about the Florida Green Lodging Program. Application Instructions [PDF - 67KB] [DOC - 31KB] Please follow these instructions when completing the Designation Application. Designation Application [PDF - 1,388KB] This application is a comprehensive evaluation tool that details the requirements of the Florida Green Lodging Program.
espence13

About Global Distribution Systems (GDS) and Travel - 0 views

  • Global distribution systems (GDSs) are computerized networks/platforms that centralize services and provide travel-related transactions. They cover everything from airline tickets, to car rentals, to hotel rooms, and more. Global distribution systems were originally set up for use by the airlines but were later extended to travel agents. Today, the systems allow users to purchase tickets from multiple different providers or airlines. Global distribution systems are also the back end of most Internet-based travel services.
  • To see how global distribution systems work, take a closer look at one of the largest—Amadeus. Amadeus was created in 1987 as a joint venture between Air France, Iberia, Lufthansa, and SAS and has grown considerably over the past twenty-five years.
  • There's no doubt that global distribution systems will play an important part in the travel landscape for many years to come, but their traditional role is changing and being challenged by all the changes taking place in the travel industry. Two important considerations impacting the role of global distribution systems are the growth of online travel websites that offer price comparisons and the increased push from airlines and other travel service providers to encourage consumers to make bookings directly via their websites.
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  • While such changes will definitely impact the future growth opportunities for global distribution systems, there will continue to be a role for them as they evolve to meet the needs of travel planners, travel websites, airlines and groups of individuals.
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    Global Distribution System (GDS) is a system operated by an organization that empowers automated exchanges between travel specialist organizations for mainly airlines, lodgings and vehicle rental organizations and travel agencies. Travel agencies generally depended on GDS for administrations, products and rates so as to provision travel related administrations to the end consumers. A GDS can connect services, rates and bookings uniting items and services over every one of the three travel segments: i.e., aircraft reservations, hotel reservations, vehicle rentals. The biggest global distribution framework is Amadeus. GDS is not the same as a PC reservations framework, which is a reservation framework utilized by the specialist organizations also known as vendors. Essential clients of GDS are travel specialists both online and office-based to reserve spot on different reservation frameworks kept running by the sellers. GDS holds no inventory; the inventory is hung on the merchant's reservation framework itself. A GDS framework will have constant connect to the merchant's database. For instance, when a travel office asks for a reservation on the administration of a specific carrier organization, the GDS framework courses the demand to the proper aircraft's PC reservations framework. This empowers a travel specialist with an association with a solitary GDS to pick and book different flights, lodgings, exercises and related administrations on every one of the merchants working in a similar course who are part of that GDS network. There's no uncertainty that global distribution frameworks will have an imperative influence in the travel landscape for a long time to come, yet their conventional job is changing and being tested by every one of the progressions occurring in the travel business. While such changes will affect the future development open doors for global distribution frameworks, there will keep on being a job for them as they advance to address the issue
berkley7

8 Best Hotel Management Software | Global Hospitality Portal - 2 views

  • What makes a hotel management software best in the business?
    • berkley7
       
      I have experience working with My Cloud PMS and compared to some of the other software systems I have experience with, such as Opera, this is hands down one of the most convenient PMS software I have used. It truly makes it easy for every department to edit, update and stay connected within the hotel and other departments.
  • There are a lot of hotel management software but myCloud PMS is trying to retain the innovative edge within the hospitality industry.
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  • A competitive hotel property management software provides you with financial and business reports regarding your hotel business. You can learn about room occupancy ratios, the duration of stay of your guests, payment collection methods, and similar statistical forecasts about your hotel.
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    Module 2: Hardware/Software (Berkley Alessandrini) The following article compares the current top/trendy management software programs within the hospitality industry - specifically within lodging operations. Obviously manually updating your hotel's information is no longer an effective way to do things. The following article breaks down certain software programs like; My Cloud PMS, Oracle, roomMaster, etc, and gives information on each that differentiates them. I can relate to the article because I have experience working with a few different types of software programs and I know first-hand how important it is to have a software that is convenient, organized, and user friendly. Depending on the program, they have the ability to be customised based on needs of the hotel and can even add certain features if necessary. After analysing the article, I believe that it is vital to compare the different programs available to find a PMS that fits best for your specific hotel. In some cases, maybe your property will not benefit from the "top" management software system; therefore you must compare and find one that will work best with your needs, requirements, budget, etc. It is important for the Lodging Industry to take full advantage of the technology that is provided to them and as technology is constantly evolving - you must (as a business) evolve with the changes and update your current technology to lead and stay ahead of the trends. Having a software that provides your hotel with the best features, availability, etc. is a must!
Qianqian Kang

Energy Savings Tips for Small Businesses: Lodging | ENERGY STAR Buildings and Plants | ... - 1 views

  •  
    Implementing some physical plants in small lodging hotel can also save both money and energy. But only if the company tailor their own plan related to different situation. There are variety amenities and services can be operated for energy savings. This article came with three main sections of basic operation in hotel, which can help hotel achieve energy-performance goals: Lighting, heating and cooling, as well as housekeeping, maintenance and management.
drbucky

THE PASSAGE FROM AIRLINE RESERVATION SYSTEMS TO GLOBAL DISTRIBUTION SYSTEMS - ProQuest - 0 views

    • drbucky
       
      This is ridiculously inefficient compared to the amount of time researching today.
  • INTRODUCTION
  • (CRS)
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    • drbucky
       
      The CRS is still in use today but, from my experience, it is accessed less by travel agents than by the end user (the traveler) directly.
  • airline company managers
  • Consumers also seek immediate confirmation of the reservation;
    • drbucky
       
      One of the smart things about the evolution of the GDS is that designers keep the end user (the traveler) in mind and continue to make sure the systems are user friendly and provide assurances to the traveler. This is significant to remember because there are several GDSs out there performing similar functions so, designing customer friendly systems become competitive advantage.
  • GDS also uses the tourism
    • drbucky
       
      A big benefit for organizations that have strong GDSs: This is an excellent opportunity to collect traveler/guest data. GDSs can be used as an amazing marketing tool in providing information to users in real time and collecting data to help learn how to "speak" more effectively with the users
  • Since there are far more young people
  • Through automation, the efficiency of this process has increased tremendously, while valuable information is being supplied to the customer.
  • Even a relatively standardized hote
  • For instance,
    • drbucky
       
      Perhaps one of the strongest reasons GDSs remain popular in the lodging industry is that these systems are built to be incredibly flexible, reflecting variations in seasonal rates for rooms and for different room types.
  • 1. INTRODUCTION
    • drbucky
       
      The reason I was attracted to this article was that the authors provide an interesting history lesson about the role of the travel agent before the advent of modern-day GDSs, including online travel websites, including Travelocity and Expedia.
  • travel agents spent up to 80% of their time doing things that prepared them for making reservations, and only 20% actually making them. But, due to the commission that tourism providers and travel agents relied on, only the 20% generated revenue.
    • drbucky
       
      Important to note that although this article is specifically written about the airline industry, the entire concept relates directly to the GDS of the lodging industry.
    • drbucky
       
      These systems tend to attract younger users - is this a missed opportunity to attract older users or are businesses intentionally ignoring older travelers who may still depend on more traditional travel agent services?
    • drbucky
       
      Costs to use these systems are high but the ROI may be higher than traditional methods because, used correctly, these systems market and sell themselves.
    • drbucky
       
      This section describes how the lodging industry started to incorporate GDSs into their own businesses.
Kristen Kaminski

Travel Channel's "Hotel Impossible" visited the Telemark Lodge; No PMS! - 0 views

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    The Telemark Lodge, located in Cable, WI, was visited by Anthony Melichorri (host of Hotel Impossible). It was in dire need of serious makeover. Although the Telemark resort "had architectural greatness in its bones, a unique history and a world-class fitness center that trained Olympic hopefuls, it lacked the most basic of systems to run a commercial establishment." This establishment was running its business from a homemade Property Management System (PMS). In other words, it had none. Their PMS consisted of pencil and paper, which had been detrimental to the success of the resort. Melichorri threatened to go back to New York if this problem was not fixed. Fortunately for the Telemark Lodge, Anthony and his crew were able to revamp the place. Most importantly, a PMS was created and installed.
Siyu Ma

Green Initiatives - 0 views

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    The American Hotel & Lodging Association's Green Assessment Survey results reveal the top 10 green initiatives hotels are enacting, the top 10 green programs hotels can improve upon, motivations and challenges for implementing green lodging practices, and quantifiable measurements of green action being taken around the nation.
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    The biggest challenges or barriers hoteliers face in implementing green lodging practices: 1. Having enough capital to invest 2. Achieving ROI 3. Ability to find vendors/suppliers offering the products they need 4. Having enough time 5. Limited knowledge/resources 6. Garnering support from government or local organizations 7. Possibility of negative guest reactions
Ted Rood

Hotel Lenders and Investors at Ease With Direction of Investment Market - MarketWatch - 0 views

  • Lower interest rates, revenues that are outpacing expense growth and below average supply additions are combining to give lenders and investors a greater comfort level with the U.S. lodging investment market,
  • "Double-digit profit growth, coupled with the low cost of capital and limited supply growth, make hotel real estate an attractive option to commercial real estate investors," said Scott Smith MAI, vice president in the Atlanta office of PKFC
  • "Institutional investors and private equity funds are showing a bias towards full-service and resort hotels in the major markets, where profit growth has been the greatest,"
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  • Survey results show that there currently is a significant gap between the price a buyer is willing to pay and what a seller is willing to accept.
  • Hospitality bankers and mortgage companies responding to the Hospitality Investment Survey reported that mortgage terms have remained virtually the same from 2011 to 2012.
  • The 2012 Hospitality Investment Survey also identified the increasing use of Small Business Association 504 loans, a program most frequently offered by local and regional banks to investors purchasing limited-service properties in secondary markets
  • Investments in the hospitality industry will continue to become more attractive due to the expected continued improvement in industry performance and the continued availability of cheap capital.
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    The article discusses how hotel lenders and investors have found success with the direction of the investment market. According to the 2012 edition of the Hospitality Investment Survey, lower interest rates along with revenues that are outpacing expense growth are combining to provide investors with a greater level of comfort in regards to the U.S. lodging investment market. According to Scott Smith, vice president of PKF Consulting USA, the double digit growth of profits along with low capital and limited supply growth has made hotel real estate much more attractive to commercial real estate investors. Smith notes that institutional investors as well as private equity funds are more inclined to invest in full service hotels existing in the major markets, which has shown the most profit growth.  According to the text, investments in the hospitality industry will continue to remain attractive to investors due to the expected continued improvement in industry performance along with the availability of cheap capital. 
yessica henriquez

Green Lodging News - 0 views

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    Lodging's Leading Environmental News Source
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    The American Hotel & Lodging Association and TripAdvisor, the world's largest travel site, have joined forces on their sustainability initiatives to encourage the hospitality industry to adopt more eco-friendly practices. this partnership will effectively educate consumers about green practices incorporated by the lodging industry in their operations, and it aligns these two important industry programs.
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