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Brian Massey

The Product Page 2012: 7 Must-Test Elements - 0 views

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     @TheGrok  says "Test your product headline to be benefit oriented as opposed to just product name." I hadn't considered that. Good lists always tell you something you hadn't thought of and Bryan has such a list for Online Stores and Publication sites who feature their offerings on Product Pages. Product pages are the money pages on your site, and are one of the first places to look for optimization opportunities.
Brian Massey

A New Way to Create Urgency and Social Proof on Product Pages « Get Elastic E... - 0 views

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    While this article focuses on urgency and social proof, take a look at the way this Ruby Lane product page is designed.

    Price is prominently displayedAdd to Cart button is high on the pageShipping is handled before entering checkoutThe product description is near the hero shot (and well written)Several high-quality photos are provided.All are above the fold or close to it. Are you working this hard to help your visitors buy?
Brian Massey

Conversion Optimization 101: Pricing Tables - Ecommerce - 0 views

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    Bryan Eisenberg is a great teacher and is one of the fathers of conversion science. In this post, he asks his audience to make recommendations on pricing tables, those pages that ostensibly help us to choose the right product for us.

    Here are my suggestions.

    The main purpose of a page like this is "Help me choose." Choice, as it turns out, is a conversion killer, so these pages can be very helpful. This page needs to tell me which is "The best value." A badge would be helpful, probably on the most expensive item.

    The little "signal bars" are unique and may be helpful, but don't really tell me at a glance what I want to know.

    The copy is unhelpful. Instead of "Essential productivity..." how about "Great system for a tight budget." Instead of "Yield better results..." how about "Good value ready for your network." Instead of "2nd Generation Processor..." how about "This system has the power to do heavy number crunching, video editing and graphics."

    There are too many prices here -- four to be exact. I say, pick two: Savings and total price. Crossing out "Starting price" is a proven way to communicate value.

    Finally, put the coupon code near the "Customize & Buy" buttons to give those transactional shoppers an extra push.

    What do you find frustrating about this page?
Brian Massey

SaaS Pre-Launch Strategy: How We Got Our First 100 Paying Customers - 0 views

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    This is a great example of creating a MVNP (Maximum Viable Non-Product) to test your market and marketing.
Brian Massey

7 Things Highly Productive People Do | Inc.com - 0 views

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    We focus on conversion marketing because it lets us spend our limited resources on the things that will move our business forward. However, when you first start your conversion optimization process, you are going to have to do MORE work until you get the data on what programs to kill. So, I thought I would pass along some very effective tips that have worked for me to find more time in my already crowded day. Enjoy. 
Brian Massey

A Unique Home Page Split Test Experiment on TimeDoctor.com | Biz 3.0 - 0 views

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    In my book Your Customer Creation Equation I talk about the two conversions that online services have:Conversion from visitor to trialConversion from tryer to buyerI recommend that online services find ways to get the visitor started as soon as possible. Online services have the advantage that we can try the product right there online.

    This article is further proof that getting the visitor engaged with questions is a more effective way to find more tryers and buyers than the typical home page.
Brian Massey

Why You Need a Data Scientist on Your Team - 0 views

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    While Data Scientists are in demand, the ability to manage them to productive ends and incentivize them to drive the company forward are skills that managers will need to develop before they see ROI.

    Data scientist agencies, like Conversion Sciences will thrive until internal management gets up to speed on what to do with these new brainiacs.
Brian Massey

What The Highest Converting Websites Do - KISSMetrics - 0 views

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     @KISSMetricsYou want to have a high-converting website. You really do. I'm not kidding.

    It makes all of your marketing much cheaper by turning more of your paid and organic traffic into sales. It grows your business more efficiently because your visitors are finding what they want. It gets you off of the "more traffic" treadmill so you can focus on providing great products or great services.

    Here is another awesome summary of the things you could be doing to make your site convert better.
Brian Massey

Content Ideas For An Ecommerce Site - 0 views

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     @gaspland The customer equation for an Online Store seems to be the least content intensive, with online proprietors being satisfied with manufacturer stock photos of products. High converting online stores, however, take pains to help the visitor "touch and taste" their wares. Here are some great ideas on how to generate content for your online store.
Brian Massey

Learn How To Increase Your Conversions From These 5 Consumer Psychology Studies - 0 views

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     @KISSMetrics - You don't have to be a psychologist to create good messages and strategies for your business, but it really helps to know the subtle things that make people more comfortable taking action. This article summarizes some of my favorite research on buyer psychology.

    If you offer a trial of your product, use email to deliver "mints" of helpful information. This will increase the likelihood that they will buy. See #4.

    Design your pricing in clusters around your most profitable offering. See #5.

    Be specific in your calls to action. See #3.

    Community involvement and social proof are also covered. See #1 and #2.

    I hope you enjoy this as much as I do.
Brian Massey

Marketing Study Shocker: QR Codes & Social Media Have Little Impact for Shoppers | Mark... - 0 views

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    When considering how much to invest in social networks, the important question is not "Are my customers using social media?" They are.

    A better question to ask is "Are my customers using social media to make decisions about my product?" Odds are, they aren't.

    This paradox is most evident in the "fastest growing" segment of social media: those over 55 years of age. This segment is large, but it does not generally make buying decisions using social media. That's an important distinction.
Brian Massey

Infographic: Tips To Avoid Shopping Cart Abandonment - 0 views

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    I hope you know your abandonment rate. Take the number of purchases you get on your site divided by the number of people who put a product in your cart. This is your cart conversion rate. Subtract this number from 1 and you get your abandonment rate, or the percentage of people who abandon their shopping cart.

    If your abandonment rate is high (expect it to be over 70%) there are some things you can do about it. Here is a great infographic from Monetate that will show you some reasons people leave full carts.
Brian Massey

Seth's Blog: "Our biggest problem is awareness" - 0 views

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    @sethgodin says awareness isn't a scalable problem to solve. As website optimizers, we couldn't agree more. He continues. "The solution lies in re-organizing your systems, in re-creating your product or service so that it becomes worth talking about." ...or in making your website so intuitive that it isn't worth complaining about. --Brian
Brian Massey

Why online retailers should enclose the checkout process | Econsultancy - 0 views

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    "Enclose" the checkout process.

    This means to create a distraction-free bubble when your visitor has decided to take that bold step and buy your product.

    The psychological thing you're working against here is that, when asked to let go of something of value -- like our money -- we are more than happy to delay that decision.

    Maybe we'll just shop a bit more. Maybe we'll check one other place for the right price.

    That is why any distraction in your checkout process can be an out for a buyer, an out that they may never return from. I've seen checkout processes that have social media icons in them.

    Really? Is this the right time to remind someone that they need to check Facebook?

    Go buy something on your site and just look for all of the distractions you find. You might feel a bit embarrassed.
Brian Massey

Science of Distraction: Why Your Audience May Be Missing Your Message - 0 views

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    We tracked the eyes of 22 people as they watched three kinds of video: Talking head video, webinar-style slide video and hand-drawn whiteboard-style video.

    What we found out was that a human face is magnetic. Even when props were added, the viewers' gazes returned quickly to the face.

    This article on how onscreen talent can hurt your product demo videos echoes our findings.

    Yes, humans love human faces. We gaze at them and examine them. Unfortunately, this is a problem when we want someone to look at something else.

    The Penn and Teller magic video in this article is worth the trip.
Brian Massey

7 Conversion Lessons Learned From Eye Tracking - 0 views

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    @neilpatel collects some of the most interesting eye-tracking images available and provides seven insights that can help you design your pages and choose images. We have done our own eye-tracking study of business video and you can get the full report now. The report offers similar conclusions for the use of video in a landing page. It includes over 30 minutes of embedded video that you can watch yourself.

    Neil's conclusions include:Be careful you you use [images of] peopleThat people love media (especially on search results pages)That men and women look at images differentlyThat simple images can be more effectiveThe power of the left side of the pageThe power of facesThat people love hand-written notes (my favorite)Enjoy the images he provides.
Brian Massey

http://publications.mediapost.com/index.cfm?fuseaction=Articles.san&forwarddg=1&art_aid... - 0 views

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    Shimon Sandler offers some tips for linking phone orders to search campaigns, ranging from simple (using a pay-per-call provider) to more involved (setting up a database of unique promo codes tied to specific keywords).

    You can create a unique landing page for each product that features a different phone number for each of the engines, or add a promo/reference code to each product page and train your phone sales reps to ask for and record this code for every order.

    Sandler says that you can also put a printable coupon on each landing page that consumers need to redeem in-store, or try an IVR phone system that tracks phone calls and their sources. - Read the whole story...
Brian Massey

ZURB - Kick Ass Conversions and Traffic: Lessons from Marketing Verify - 0 views

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    Interesting positioning of product Verify and how they defined their market.
Brian Massey

The Four "Productivity" Personality Types and How to Write for Each One | Copyblogger - 0 views

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    The key insight that I got from this @copyblogger post is that, regardless of our "resting" personality type, we are different when doing different activities. My Myers-Briggs type pegs me as generally an "Environmental" type. However, when I'm researching, I'm generally "Fantastical" (and I'm not just complimenting myself). When I'm writing I'm getting my "Structural" on. In short, we can't treat people as one personality type. We change from channel to channel. What are the four personality types when people are solving the problems your business solves?
Brian Massey

How Images Improve -or Destroy - Conversion Rates - 0 views

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    Stock photography is the lazy designer's crutch. Ironic considering that most pages miss a most basic marketing truism: "Show the product." This post offers some great insight into proper use of images on your Web pages.
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