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Olga Bykova

The future of customer relations | Conversation Management - 0 views

www.theconversationmanager.com/...e-of-the-customer-relationship

future customer relations

shared by Olga Bykova on 06 Aug 14 - No Cached
  • Olga Bykova on 06 Aug 14
     
    Customer relations are in transformation! Pre-sales, sales & after sales are changing at high speed. Companies need to figure out the current customer journey, the role of self service, their data strategy and much more. A little while ago I conducted a global study on the future of customer relationships in collaboration with data collection company SSI and translation agency No Problem!. The study looks into all aspects of a modern customer relation.
Vladimir Antonov

After Investing In A Local Services Startup, Google Turns Around And Builds A Competito... - 1 views

www.forbes.com/...rounds-and-builds-a-competitor

Technology Clash of Titans Economy centralization Big Data Digital Monopoly No Middle Man

shared by Vladimir Antonov on 12 Feb 16 - No Cached
  • Google is working to create a new product in the home services market
  • Calif.-based technology giant is working on an offering through its ads team that will allow customers to connect with roofers and repairmen and put it in direct competition with Thumbtack and Amazon.com
  • As Buzzfeed reported, there will likely be some integration with Google Ad Words, which will likely create targeted ads for users searching for certain services that will allow them to receive direct quotes.
  • ...2 more annotations...
  • This isn’t the first time that Google’s investing has created a possible conflict of interest. In February, Bloomberg Businessweek reported that Google was developing an Uber competitor in anticipation of the launch of its self-driving cars. The search company, through its venture capital arm Google Ventures, had previously invested $258 million in the ride-sharing service in Aug. 2013, with Google chief legal officer David Drummond taking an Uber board seat
  • Google is extremely wary of the expansion of the vertically-integrated tech giants into other spaces, said sources, and it’s not staying still with Amazon announcing its entry into a local services market that some experts estimate does more than $400 billion in business every year.
  • Vladimir Antonov on 12 Feb 16
     
    Big tech companies expansion // to be added to the 'clash of giants' trend
Maria Gurova

Academic conference on 'Love and Sex with Robots' abruptly cancelled after being declar... - 0 views

www.techrepublic.com/...d-after-being-declared-illegal

Technology science robotics Humanization of Robots Ethics software human vs computer AI Transformative

shared by Maria Gurova on 23 Oct 15 - No Cached
  • Humanoid robots are now being introduced into nursing homes, and as therapists, for example. The new Hello Barbie toy will be a "friend" to children, holding conversations with young boys and girls. Robots are even getting married in Japan.
  • A perfect example of the backlash against human-like machines happened last Friday, when Adrian David Cheok and David Levy were forced to cancel their second annual Congress on Love and Sex with Robots, set to be held in Malaysia next month.
  • The case of the cancelled conference is just the beginning of the kind of obstacles intellectuals and researchers may encounter in the pursuit of academic study of humanoid robotics—an increasingly controversial field as the line between fantasy and reality gets blurred
  • Maria Gurova on 23 Oct 15
     
    Two academics decided to hold a conference for a controversial matter of human robot interactions, the conference with a provocative name and a highly scientific content was banned in a very conservative and religious country of Malaysia 
evgeny lavrov

LEGO.com Parents Child Development : Conflict Play - 0 views

parents.lego.com/...conflict-play

lego parents KE development conflict

shared by evgeny lavrov on 01 Jul 13 - No Cached
  • research shows that even very young children understand the distinction. Kids as young as four or five years old understand that it’s against the rules to turn aggressive play into real aggression.
  • As they grow older, children begin to develop an understanding of good and evil
  • Youngsters between the ages of 6 and 7 can better interpret characters’ emotions and motivations
  • ...7 more annotations...
  • even in the absence of information about the character’s past.
  • The age of 8 has been identified as a watershed at which children become measurably more likely to act out aggressions after watching violent behavior on television
  • . The children recognize that in the real world it’s impossible to fly without a plane or to be born with skin that deflects bullets. 
  • By age 10 or 11, children will make fairly complex judgments about characters’ motivations and they regularly distinguish between justified and unjustified violence
  • One study also found that if you ask children between the ages of eight and ten who they most want to be like, they are far more likely to cite superhero type characters than everyday folks like their parents.
  • but conflict play continues to provide a unique transitional space for children to explore and express their own tensions
  • We also aim to develop conflict play scenarios where children can experience the benefits of cooperation. With the fate of the world (or even the entire universe) hanging in the balance, children must learn how to build teams, trust in others and work together towards common goals. In those pretend situations, developing social skills may be the only way to overcome the lords of evil!
alexbelov

Podshare is like a hostel and hotel combined - Tech Insider - 0 views

www.techinsider.io/stel-and-hotel-combined-2016-5

housing cheap hotel lifestyle economy sharing Social

shared by alexbelov on 12 May 16 - No Cached
  • Guests get their own bunk with a TV, towel, outlets, and more for between $40 and $50 a night, depending on the location. They can also share the community fridge, food, bathrooms, toiletries, and work space areas.
  • Four years after launch, Podshare has hosted over 5,000 guests and has a loyal fan base. The company has a near-perfect five-star review on Yelp, 4.5 stars on TripAdvisor, and 16 members love it so much they had the logo tattooed on their body. Keep reading to see what it's like inside.
  • alexbelov on 12 May 16
     
    Podshare provides cheap and really small accommodation space to its customers who get their own tiny place to sleep and access to shared community space, which includes fridge, food, bathrooms and working area.
Maria Gurova

Trunk Club Would Like You To Dress Better, Increase Your "Style Aptitude," Have More Se... - 1 views

www.fastcompany.com/...r-style-aptitude-have-more-sex

personalisation customization on demand DCP clothing Social social networks wardrobe management maker movement Economy e-commerce

shared by Maria Gurova on 01 Jul 16 - No Cached
  • ay you’re a time-starved man with a hankering to dress better. Just sign up on Trunk Club, one of whose style experts will call or email you shortly after to talk about your vision for your wardrobe. A few days later, a bemused FedEx employee shows up at your door bearing a trademark "trunk" (made of cardboard), which contains 10 or so items of clothing.
  • Finding someone who knows style is less important than finding someone who understands sales and relationship management
  • We have between 40 and 50 now, and 90% are women. They tend to have a background that includes sales, but rarely retail.
  • ...1 more annotation...
  • Hey, is it cool if I friend you on Facebook to see what you do, and what you like?" It’s a powerful tool to help us get the right clothes your way
Maria Gurova

The Public Costs of Private Distribution Strategies: Content Release Windows as Negativ... - 0 views

www.project-disco.org/...dows-as-negative-externalities

Theatrical windowing strategy Political policy legal Copyright content production piracy Pirates don't Surrender

shared by Maria Gurova on 08 Jun 16 - No Cached
  • “copyright extremism” – a term he used to describe extended delays in content distribution, which often result in content reaching foreign markets months after it is released in the United States.
  • Essentially, “extremism” is another way of saying that piracy is more a business model problem than a policy problem. 
  • The strategy of windowing has long been practiced because it is believed to maximize revenue opportunities for a given film.  By giving successive distribution channels exclusive rights to the work, a film distributor aims to extract maximum revenues from licensees in each channel.
  • ...7 more annotations...
  • Even if film distributors were to reject the conventional wisdom of windowing, those windows are jealously guarded by their respective sectors.  The theatrical exhibition window is particularly so
  • announced in September 2014 that they would distribute a sequel to the 2000 hit Crouching Tiger, Hidden Dragon simultaneously via Netflix and IMAX theaters worldwide, movie theater chains swiftly circled the wagons and announced a boycott of the Weinsteins’ film.
  • “value of ownership for the consumer” is a euphemism for “consumer willingness-to-pay.”  The longer a consumer must wait before they can watch a movie on their Netflix subscription, the likelier that consumer is to pay for a DVD
  • numerous industries have attempted to insulate themselves from disruption by persuading lawmakers to prescribe their exclusive industrial role in public laws, including auto dealers and beer distributors
  • windowing has been widely criticized as contributing to piracy, and “leaving money on the table.”  Empirical evidence bears that out.  Content producers are not unaware of this data; their calculus is that the revenues attributable to aggressive windowing (and avoiding friction with their distributors) exceed losses associated with piracy.
  • Windowing alienates consumers and arguably undermines respect for copyright in countries that receive content late
  • In the content distribution example, compensation might involve repayment for government resources expended on attributable piracy, perhaps based on a user-fee model that various government agencies already have.  If the windowed release distribution model generated more revenue than the costs it incurs, it would continue, taxpayers would be made whole, and the externality would be “internalized.”
Maria Gurova

HBO NOW Pushing the Cord-Cutting Trend - App Annie Blog - 3 views

blog.appannie.com/pushing-the-cord-cutting-trend

Technology entertainment KE VOD cable TV TV Networks Entertainment as Service Theatrical Cord-cutting HBO Netflix Hulu Video Streaming Copyright Storytelling adjustable entertainment Market Digital Consumption Digital vs Physical

shared by Maria Gurova on 12 Aug 15 - No Cached
  • In 2007, Netflix changed the landscape by introducing streaming on PC, allowing customers to instantly watch shows. By 2010, Netflix video streaming became available on additional platforms, including iOS devices. Today, video streaming services Netflix and Hulu have a strong hold among combined iOS and Android Top US Apps.
  • These convenient apps have set the stage for a preferred entertainment delivery. A whole generation of consumers have grown up with video streaming, rather than (or in addition to) paying for cable television: cord cutters and cord nevers. Major premium cable networks, HBO and Showtime, are now after a piece of the pie Netflix and Hulu have carved out
  • Both HBO NOW and Showtime are taking different approaches to standalone streaming partnerships. HBO NOW has gotten more traction in part to a heavy promotion from Apple, resulting in positive metrics. Showtime’s success is less clear, being married into Hulu’s already strong performance
  • ...2 more annotations...
  • Netflix isn’t being left in the dust completely, kicking off their original film initiative with “Beasts of No Nation”, which will launch both in theaters and streaming video on October 16th. HBO, Showtime, Netflix and Hulu will still need to compete with each other to retain users in a new “entertainment as a service” landscape where retention is not a given, but an earned currency.
  • Cable provider Comcast hasn’t felt the heat from the cord-cutting trend, having its second best Q2 in nine years. Comcast is also in an advantageous place as a broadband provider, with 22.3 million total customers in Q2. Good quality video streaming relies on broadband internet, meaning cable providers that offer bundled internet service will still be valuable
  • Maria Gurova on 12 Aug 15
     
    the rise of streaming services and how cable networks are competing with video streaming services on their battle field 
Maria Gurova

The Movie Theater Of The Future Is All About Big Screens And Big Data - 2 views

www.ibtimes.com/t-big-screens-big-data-2347076

Theatrical Technology Economy infrastructure devices screen In-Theatre Experience big data Barco Escape IMAX premium format

shared by Maria Gurova on 01 Jun 16 - No Cached
  • With huge-flat screen TVs becoming more affordable — and more original TV content being produced — cinemas have to step up their game to keep pace in the arms race with home theaters. That’s why theater chains are coming out with better food, reclining chairs, and more supersized screens like Imax to take full advantage of the special effects in many tentpole blockbusters.
  • The theater, which opens to the public Friday night, now has a lobby that’s part of the show (and soon, a camera-based audience data gathering tool to go with it), and a cinema equipped with the showpiece Barco Escape, which combines three screens in a U-shaped pattern that gives the viewer almost a cockpit-type perspective of the action.
  • “The Maze Runner” and its sequel, “Maze Runner: Scorch Trials,” were the first — and only — two films with scenes optimized for Barco Escape, but with dozens of Imax films coming out every year, there needs to be a much broader pipeline of content to compete with other large format
  • ...7 more annotations...
  • Hoddick said he wants to develop three additional films this year, then eight in 2017 and then 12 a year after that
  • The Barco Escape costs exhibitors $100,000 with an additional fee per movie.
  • there are currently 21 Barco Escape theaters in the world — 16 in the United States, two each in Europe and China, and one in Mexico.
  • the plan is to have more than 100 by the end of this year, and 1,000 within three to five years. Oh, and they want an additional 1,000 just in China, soon to be the world’s biggest movie market — and one where Imax is in the process of opening hundreds of its own screens
  • Hoddick said while Barco Escape is only for 2D films at this point, he imagines it’s only a matter of time before 3D comes to the platform
  • it’s currently about 4 percent more expensive to produce a movie for Barco Escape, because the work has to happen in post-production, Hoddick said new cameras from manufacturers including Sony that can film in the 7:1 aspect ratio necessary for the medium will slash costs significantly
  • the theater will soon install a camera-based surveillance system to analyze demographics and customize which “lobby dominations” go live — think superhero trailers going up when a crew of high school kids walks in
Maria Gurova

Leaders Need To Bridge The Generation Gap - Forbes - 0 views

www.forbes.com/...d-to-bridge-the-generation-gap

Social workforce workplace HR trends digital natives wisdom of the elders Millennials diversity generation gap generation cohort

shared by Maria Gurova on 03 Apr 16 - No Cached
  • Now, it is the Millennials’ turn to be the whipping boys, and girls. Their attitudes are in sharp contrast with those of the Boomers who are increasingly running the organizations where they work. While Boomers believe strongly in the value of experience and working your way up, Millennials are seen as feeling entitled and over-pampered by parents only too well aware of how challenging the workplace has become for those who are not sufficiently prepared
  • Millennials are significantly more likely to ask for a pay rise and a promotion than their counterparts in either of the preceding generations
  • they are also rather more likely than their elders to complain of long hours.
  • ...4 more annotations...
  • challenging as Millennials can be to manage – managers cannot shrink from embracing them and their attitudes. After all, as he points out, they and the generation following on from them will account for more than half the workforce within 10 years.
  • Among the Millennials’ attributes are a willingness to collaborate, a tendency to do extensive research before making a decision and an eagerness to network.
  • The research by Accenture referred to above mentions the need for organizations to adapt to the increasing numbers of women in management positions.
  • businesses need to ensure they are adapting their strategies to recruit, reward and retain these talented and valued leaders.” Then there is the matter of businesses becoming genuinely ethnically diverse
al_semenchenko

Chatbot lawyer overturns 160,000 parking tickets in London and New York | Technology | ... - 0 views

www.theguardian.com/...arking-tickets-london-new-york

Technology lawyer london artificial intelligence chat bot

shared by al_semenchenko on 28 Jun 16 - No Cached
  • An artificial-intelligence lawyer chatbot has successfully contested 160,000 parking tickets across London and New York for free, showing that chatbots can actually be useful.
  • The bot was created by the self-taught coder after receiving 30 parking tickets at the age of 18 in and around London. The process for appealing the fines is relatively formulaic and perfectly suits AI, which is able to quickly drill down and give the appropriate advice without charging lawyers fees.
  • al_semenchenko on 28 Jun 16
     
    Digital lawers already here.
Ekaterina Nurieva

Russia seeks skilled workers, tweaks migration laws - 1 views

http://rbth.ru/politics/2013/08/05/russia_seeks_skilled_workers_tweaks_migration_laws_28659.html

3.5 million illegal foreign workers in Russia; Vacancies will be offered to local residents during the first month all Russians second and only after that foreigners;Before they were either fined or deported; now both penalties apply social Political

started by Ekaterina Nurieva on 05 Sep 13 no follow-up yet
Irina Marchenko

Russia starts censoring internet suicide content after passing child protection law - 0 views

www.theverge.com/...s-down-on-online-suicide-pages

Legislation Kids Safey

shared by Irina Marchenko on 06 Aug 13 - No Cached
  • Irina Marchenko on 06 Aug 13
     
    Last year Russia passed a law giving the government powers to control and blacklist certain websites that it deemed to be harmful to children Outgoing FCC chairman Julius Genachowski has said the legislation signals "a troubling and dangerous direction" for the internet in Russia, and speaking to the Times, journalist Anton Nosik called the laws "absurd, harmful, and absolutely unnecessary" - while playing down the likelihood of a broader enforcement across the web. The government, for its part, argues that the bill was designed to protect children from harm by blocking pages on drugs, suicide, or child pornography.
evgeny lavrov

Google's Got a Plan to Make the Mobile Web Less Slow | WIRED - 0 views

www.wired.com/...plan-make-mobile-web-less-slow

Global Technology Society Content Internet

shared by evgeny lavrov on 07 Oct 15 - No Cached
  • it’s clear that in the future, tech companies—not publishers—will be the chief distributors of the news we consume.
  • Google’s AMP
  • is a continuation of that trend
  • ...7 more annotations...
  • AMP aims to ensure that web content loads just as instantly, and looks just as sleek as it would in a native app.
  • This is about making sure the World Wide Web is not the World Wide Wait
  • The hope, among publishers, is that faster, cleaner content on the web will drive engagement. Attention spans on the web are short, after all, and there are plenty of other articles to read.
  • Google is opening this format to all publishers
  • It will also be interesting to see how Facebook responds to the news
  • While Facebook is onboarding publishers one by one
  • But now, more than ever, these platforms are not only determining what news matters to us, they’re determining the best way to present and publish it, as well
evgeny lavrov

Web Fashion Retailer Yoox Net-a-Porter Rises on Trading Debut - Bloomberg Business - 0 views

www.bloomberg.com/...-porter-rises-on-trading-debut

EMEA Economy Fashion e-com

shared by evgeny lavrov on 05 Oct 15 - No Cached
  • Yoox Net-a-Porter SpA climbed on its debut after the Web distributors of Prada totes and Burberry trenchcoats combined to create the world’s largest online luxury retailer
  • Yoox agreed in March to buy Net-a-Porter from Cie. Financiere Richemont SA in an all-stock transaction.
  • competition intensifies in Web retailing of luxury goods
Maria Gurova

The first around-the-world flight in a solar airplane will launch this March | The Verge - 0 views

www.theverge.com/...ght-around-world-solar-impulse

Technology science sustainable energy environment solar energy air travel Solar Impulse

shared by Maria Gurova on 22 Jan 15 - No Cached
  • In around two months, the team behind the solar-powered aircraft Solar Impulse 2 will attempt the first ever around-the-world flight powered only by sunlight.
  • After taking off in Abu Dhabi, the Solar Impulse 2 will make stops in Oman, India, Myanmar, China, the US, and Southern Europe or North Africa before landing back in Abu Dhabi sometime in August.
  • The Solar Impulse 2's across-the-world flight should clock 500 hours total flight time and around 21,748 miles
anna_nelidova

Exclusive: Wal-Mart seeks to test drones for home delivery, pickup | Reuters - 2 views

www.reuters.com/...xclusive-idUSKCN0SK2IQ20151027

Economic Wal-Mart on demand commercial drone use new distribution system home delivery retail logistics transport infrastructure access vs ownership

shared by anna_nelidova on 05 Nov 15 - No Cached
  • anna_nelidova on 05 Nov 15
     
    After conducting indoor tests of small unmanned aircraft systems Wal-Mart applied for permission to test drones outdoors for home delivery, curbside pickup and checking warehouse inventories.
Vladimir Antonov

Refugee camps are the "cities of tomorrow", says aid expert - 0 views

www.dezeen.com/...erview-humanitarian-aid-expert

refugee social Technology Economy environment segregation

shared by Vladimir Antonov on 26 Nov 15 - No Cached
  • Governments should stop thinking about refugee camps as temporary places
  • "These are the cities of tomorrow,"
  • The average stay today in a camp is 17 years. That's a generation."
  • ...9 more annotations...
  • lack of willingness to recognise that camps had become a permanent fixture around the world
  • "We're doing humanitarian aid as we did 70 years ago after the second world war. Nothing has changed."
  • He believes that migrants coming into Europe could help repopulate parts of Spain and Italy that have been abandoned as people gravitate increasingly towards major cities
  • "Many places in Europe are totally deserted because the people have moved to other places," he said. "You could put in a new population, set up opportunities to develop and trade and work. You could see them as special development zones which are actually used as a trigger for an otherwise impoverished neglected area."
  • "It creates tons of jobs, even for those who are coming in now. Germany will come out of this crisis."
  • that aid organisations and governments needed to accept that new technologies like 3D printing could enable refugees and migrants to become more self-sufficient.
  • With a Fab Lab people could produce anything they need – a house, a car, a bicycle, generating their own energy, whatever
  • my god, these are just refugees, so why should they be able to do 3D-printing
  • We have to get away from the concept that, because you have that status – migrant, refugee, martian, alien, whatever – you're not allowed to be like everybody else.
  • Vladimir Antonov on 26 Nov 15
     
    Refugee camps are the "cities of tomorrow", says humanitarian-aid expert. The main idea is those people could be relocated to the abandoned areas in Europe and start a better life with their communities, but governments should provide them with these opportunities and stop thinking about those cities as permanent relocation places.
Maria Gurova

5 | 5 Visions For What Families Will Look Like In 2030 | Co.Exist | ideas + impact - 2 views

www.fastcoexist.com/...amilies-will-look-like-in-2030

social family Technology

shared by Maria Gurova on 04 Dec 13 - No Cached
  • As more people move into cities, natural resources decline, climate change heats up, and the "sharing economy" continues to pick up steam, our notions of family will continue to shift.
  • five different types of families of the future: the Multi-Gens, the Silver Linings, Ruralites, the Tandem Tribe, and Modular Movers. The firm also work out how different brands might service each family type
  • The Multi-Gens are exactly what they sound like--multiple generations of families living together.
  • ...6 more annotations...
  • with a "cloud-based family hub" that allows family members to divvy up chores and financial transactions
  • the local Marks & Spencer department store (this is the U.K., after all) has been converted into a combination cafe, store that both shares and rents items, and maker-space outfitted with the requisite 3-D printer
  • The Silver Linings families live in community-centric villages for active older people that offer amenities like yoga and fitness classes
  • The Ruralites are families living in rural areas that live at the cutting edge of technology--using 3-D printers to get replacement parts for household items and "video walls" to communicate with friends and family
  • Dragon Rouge refers to single parents sharing a family home as members of the Tandem Tribe. In this vision, energy and resources are tracked individually and a larger micro-community offers shared resources, including tools and vehicles.
  • Finally, there are the Modular Movers--professionals who hop from one megacity to the other, exploring the world while they work and opting to walk and use bikes whenever possible. Like some of the other family types, this group relies on shared resources and subscription plans.
  • Maria Gurova on 04 Dec 13
     
    what would families look like in 20 years
Oleg Batluk

Web-mad Hongkongers have digital dementia - and we're losing our memories | South China... - 1 views

www.scmp.com/...gital-dementia-and-were-losing

Social digital zombie digital dementia multitasking teens survey digital natives digital immigrants Samsung Medical Center digital infants

shared by Oleg Batluk on 18 Dec 15 - No Cached
  • Frequent use of digital devices is causing memory loss among Hongkongers
  • brain health experts have even coined a name for the condition: digital dementia.
  • correlation between more frequent usage of digital devices and self-reported memory loss in daily life and at work.
  • ...15 more annotations...
  • the cognitive challenges and attention problems that result from overuse of digital technology.
  • Almost all respondents (95 per cent) owned at least two digital devices
  • bio-behavioural sciences
  • Respondents who spent more than six hours daily on their digital devices were more likely to report experiencing forgetfulness in the past month compared to those who spent fewer hours
  • the survey for first time shows this connection between overuse or higher use of digital devices and more complaints of memory disturbances in Hongkongers
  • "digital immigrants"
  • In his 2008 book iBrain, Small talks about "digital natives"
  • The survey also found poor dietary and exercise habits among the respondents
  • The term digital dementia was coined a few years ago in South Korea, after doctors reported seeing young patients with memory and cognitive problems, conditions that were more commonly linked to brain injuries.
  • Samsung Medical Centre in Seoul, South Korea: "As people are more dependent on digital devices for searching information than memorising, the brain function for searching improves whereas an ability to remember decreases
  • Dr Manfred Spitzer, a German neuroscientist and author of the 2012 book Digital Dementia: What We and Our Children are Doing to our Minds,
  • warns that children who spend too much time on electronic devices could experience irreversible deficits in brain development.
  • multitasking teens
  • The devices are not all bad," he says. "It's really about content, context and dose
  • balance the online time with offline time
  • Oleg Batluk on 18 Dec 15
     
    Digtal overdose and multitasking digtal natives with "Inspector Gadget Syndrome" ((c) Batluk) can lead to medically diagnosed digital dementia which can be avoided by offline online balance
  • Oleg Batluk on 18 Dec 15
     
    Digtal overdose and multitasking digtal natives with "Inspector Gadget Syndrome" ((c) Batluk) can lead to medically diagnosed digital dementia which can be avoided by offline online balance
  • Oleg Batluk on 18 Dec 15
     
    Digtal overdose and multitasking digtal natives with "Inspector Gadget Syndrome" ((c) Batluk) can lead to medically diagnosed digital dementia which can be avoided by offline online balance
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