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Jocelyn Workman

Yates, D & Paquette, S. (2010) Emergency knowledge management and social media technolo... - 2 views

www.sciencedirect.com.dbgw.lis.curtin.edu.au/...S0268401210001453

Net308_508 social media knowledge management disasters emergency wikis collaboration

shared by Jocelyn Workman on 24 Mar 12 - No Cached
  • Jocelyn Workman on 24 Mar 12
     
    This article looks at the value of social media as a knowledge management platform for managing emergency responses by organisations to disasters, based on a case study of the 2010 Haiti Earthquake. The US was a major stakeholder in coordinating the emergency response to this humanitarian crisis and had, prior to this event, relied on manually intensive and centralised knowledge management systems. This was the first time the U.S. Government "relied on social media to coordinate knowledge and action between cooperating agencies" (p. 7). Data was gathered by one of the participating authors assigned to AFCAT (U.S. Air Force Chief of Staff's Crisis Action Team) to configure social media tools. SharePoint, newly introduced to the organisation, provided a new basis for knowledge sharing. Previously, the only opportunity for staff to find out what others were doing was during information briefings. The SharePoint platform supported mechanisms for knowledge sharing within the team, and Haiti specific wiki pages were developed by participating agencies using a common government MediaWiki platform. Together, these social media tools increased the flow and form of knowledge as they allowed knowledge to be: o shared - it was now visible and accessible within and between agencies o reused as new knowledge o verified and usefulness rated o removed duplication of effort o facilitated collaboration and cooperation between groups Conversely, this study found that the uncontrolled uploading of information to wikis required organisations to put systems in place to manage and monitor the content of wikis. Accuracy of information for emergency response by organisations is critical. This peer reviewed article provided a theoretical framework for social media as it applies to disaster management. I found it took several readings to absorb the content and it was difficult to work out what social media tools were actually created beside wikis.
Jocelyn Workman

Social Media and Disasters: Current Uses, Future Options, and Policy Considerations - 17 views

This CRS (Congressional Research Service) Report for Congress by Lindsay, provides an organisational perspective of how social media have been and might be used to improve emergency response and re...

Net308_508 Twitter social media community collaboration Wikipedia Crowd

started by jessica_mann on 26 Mar 12 2 follow-ups, last by Jocelyn Workman on 07 Apr 12
Jocelyn Workman

Expecting the Unexpected: The Need for a Networked Terrorism and Disaster Response Stra... - 14 views

Stephenson and Bonabeau's article (2007) proposes an alternative strategic approach for emergencies that utilises the concepts of 'swarm intelligence' and 'netwar' (2007, p. 2), a combination of co...

Net308_508 collaboration community social media Twitter Wikipedia Disaster Management Crisis Response

started by jessica_mann on 26 Mar 12 2 follow-ups, last by Jocelyn Workman on 07 Apr 12
Jocelyn Workman

Conflict and Disaster Management in a Hyper-connected World - 18 views

Collins article is a useful resource as it discusses the need to increase hyper-connectivity in civil-military responses, with government and non-government organisations engaging with the wider ne...

Net308_508 collaboration social media disaster volunteering crisis movements microvolunteering communication twitter texting technology

started by ruenhongo on 23 Mar 12 1 follow-up, last by Jocelyn Workman on 07 Apr 12
ruenhongo

Crisis in a Networked World: Features of Computer-Mediated Communication in the April 1... - 9 views

This article relates to "Connected Giving" by Torrey et al. (2007) because they both talk about the two different kinds of communication. In this article, the authors discuss how an "unofficial bac...

Net308_508 collaboration community organisation Twitter Facebook Crisis Response Disaster Management

started by jessica_mann on 26 Mar 12 1 follow-up, last by ruenhongo on 02 Apr 12
Jocelyn Workman

http://www.cs.colorado.edu/~palen/vieweg_1700_chi2010.pdf - 1 views

www.cs.colorado.edu/...vieweg_1700_chi2010.pdf

social media situational awareness natural hazards emergency management Net308_508 twitter microblogging collaboration

shared by Jocelyn Workman on 25 Mar 12 - No Cached
  • Jocelyn Workman on 25 Mar 12
     
    Vieweg, S., Hughes, A., Starbird, K & Palen, L. (2010). Microblogging During Two Natural Hazards Events: What Twitter May Contribute to Situational Awareness. Retrieved 15 March 2012 from http://www.cs.colorado.edu/~palen/vieweg_1700_chi2010.pdf Individuals affected by the emergency events of the Red River Floods and the Oklahoma Grassfires in North America during the Spring of 2009, posted information about their respective situations via the microblogging service, Twitter. In this study, the authors analyse "situational update" information tweeted by individuals experiencing these hazards 'on the ground' to see how these people used the tweets to inform and develop an awareness of the current situation within their community. Twitter is seen as a commonly used social tool increasingly used for emergency communications "because of its growing ubiquity, communication rapidity, and cross platform accessibility", and are "a place for "harvesting" information during a crisis event to determine what is happening on the ground". From the analysis of collected data, coding was allocated by geo-location, location referencing and situational update information. Findings indicated Tweeters broadcasted similar types of information in both emergency situations, and tweets of high Tweeterers during emergencies were 'content rich' and displayed 'big picture situational awareness', with retweets indicating important updates. This study confirms how individuals facing a crisis rely on social media for their own safety and use the tool for altruistic purposes by providing current awareness of the crisis. In addition, the authors developed a Microblog-Enhanced Situational Features for Emergency outline of information categories for use in emergency response. They suggest this outline be used to assist with the development of system s
  • ruenhongo on 02 Apr 12
     
    This article relates to the article by Sutton (2010) because it talks about how micro-blogging in the time of disasters is one of the easiest ways for individuals to retrieve, produce and spread information through social networking sites such as Twitter. Sutton (2010) states that Twitter can bring people together in disasters which not only prompts micro-blogging but also can involve micro-volunteering as well. Online communities such as Twitter are decentralized which brings about self-organization and mobilization of information. The two articles are linked in that they both discuss how micro-blogging during disasters is about how information such as warnings, evacuations and peoples locations is shared online by different individuals in the community. Both articles had images implemented to show the readers where the location was that they were discussing as well as graphs to compare the data that is being focused. This made it very reliable to the topic and the range of references also showed how different perspectives were used in this research. I found the article relevant in showing how Twitter had an impact in disaster management and how micro-blogging can actually make a huge effect on how people communicate during a crisis. The graphs and images in the article were very useful because that provided evidence which complemented the text. The article is very valuable for this project because it shows how Twitter is evolving from being used for just a social medium to disaster management. References: Sutton, N. J. (2010). Twittering Tennessee: Distributed Networks and Collaboration Following a Technological Disaster. Proceedings of the 7th International ISCRAM Conference. Retrieved from http://www.jeannettesutton.com/uploads/Twittering_Tennessee_FINAL.pdf (Accessed 16/03/2012)
jessica_mann

Japan's social safety net: Facebook's Disaster Message Board - 7 views

This article addressed similar themes to the articles that I included in my own research on collaboration and disaster management. Of particular relevance is the article titled, 'Crisis in a Networ...

Net308_508 collaboration social media technology volunteering disaster twitter facebook crisis mobile phones google Japan community victims

started by ruenhongo on 23 Mar 12 1 follow-up, last by jessica_mann on 11 Apr 12
Mitchell Houwen

What Wikipedia Can Teach Businesses About Collaborative Authoring - 15 views

www.cmswire.com/...aborative-authoring-008463.php

Wikipedia business tools usability collaboration

shared by Mitchell Houwen on 25 Mar 12 - No Cached
  • Mitchell Houwen on 25 Mar 12
     
    This is an extremely interesting article as it focuses on the ways in which wikis have excelled in enticing people into contributing and exciting them about making contributions. Businesses and organizations can learn a lot from this article as it also illustrates ways in which a wiki can be used to increase the rate, amount and quality of contribution. The precise nature of Wikipedia is one of the greatest advantages it has over other information sources. People looking for information find their topic and the information provided is in a formatted style that is maintained throughout the site. The limited security measures on Wikipedia allow people to contribute what they wish with minimal restrictions. The question is however can a wiki such as Wikipedia be used effectively to add value and increase collaboration within a business environment? Wikipedia does allow users to contribute information and remove the barriers and restrictions of both geographic and social status. This can allow bias or ill-informed information to be present in articles. Within a business structure there is little to no chance of purposely misleading information being presented to the articles. This does remove one of the major problems that Wikipedia faces as the integrity of information is assured. So with this in mind does a wiki remain a great resource for collaboration within a business environment?
  • ...2 more comments...
  • Dean Strautins on 25 Mar 12
     
    The paper seems idealistic. Presenting all the good points of Wikipedia as has applied to the the vast amount of contributors does not translate well to corporations. The paper does not mention the impact of business culture, hierarchies, specialist knowledge and a smaller base of contributors. I think if you want to destroy working relations in a company then deploying wikis would be a good start.
  • FARNAZ SHAMS on 02 Apr 12
     
    This article related to my topic (Wikipedia). Wikipedia as one of the popular online collaborative encyclopedias allows everyone to write and read its article for free and there are large numbers of volunteers all around the world who edit and publish its articles. For most of the businesses doing something for free is painful, but in Wikipedia publishers enjoy to publish articles for free. The base structure of Wikipedia is each articles consist of some pieces, so, editors never face with file- lock during their editing, because, articles are chunking and editors can edit each part of an article in a same time, but they cannot work on the same piece of article in a same time. In addition, against HTML, which is a computer language that this technology cannot support chunked articles, XML largely can support chunked articles and Wikipedia created by XML technology to give permission to volunteer to edit article/articles in a same time. Moreover, XML allows writers to choose their desire heading level, for example, they can choose level-1 heading and the system will automatically obey it. Wikipedia's can also choose the format, text size, color and font of their text and XML will automatically add the number of each page in cross- references and make it nice for printing
  • Sian Cooper on 05 Apr 12
     
    Overall, this article provides a nice summary of how businesses and corporations can employ wikis in their knowledge production, highlighting some of the advantages and disadvantages and discussing some troubleshooting problems. Yeo (2010) notes that an added benefit of using wikis in businesses is that multiple people can work on a document at once, allowing multiple editors to work on different sections of the wiki at the same time. However where companies may struggle is with the layout and formatting of the page. Hasan and Pfaff (2006) note that IBM, the Disney Corporation, and British Telecommunications are just some of the major corporations that have successfully implemented the use of wikis into their business structure. The Shell Corporation is yet another business that has successfully employed the use of wikis in their organisation (Hendrix & Johannsen, 2008). Similarly, the revision history and ability to track editing changes made to pages is a common advantage running across all of these studies. Although this article offers a nice description of how wikis can be used in businesses, it does not delve into the world of knowledge management and using wikis as a knowledge sharing platform, as discussed by Hasan and Pfatt (2006). They also fail to provide strategies to motivate employees to make use of the wiki and participate in knowledge contribution, as mentioned by Hendrix and Johannsen (2008). Nevertheless, the article makes us aware about wikis and how they can be incorporated in businesses, noting some of the advantages and limitations. Additional References: Hasan, H., & Pfaff, C.C. (2006). The wiki: an environment to revolutionise employees' interaction with corporate knowledge. OZCHI. 11(24-26). Pp377-380. Retrieved 19th March 2012 from http://www.ozchi.org/proceedings/2006/sessions/short-papers/social/hasan-p377.pdf Hendrix, D., & Johannsen, G. (May 16th, 2008). A knowledge sharing and collaboration platform. Inside Knowledg
  • FARNAZ SHAMS on 10 Apr 12
     
    This article related to my topic discussed about how Wikipedia as one of the popular online collaborative encyclopedias allows everyone to write and read its article for free and there are large numbers of businesses all around the world who edit and publish its articles (Yeo, 2010). According to my own studies, Wikipedia will be good for small businesses? Wikipedia as a popular online community can help small businesses to have an article there. Of course, everyone can make a page in Wikipedia, but, having a page for businesses can bring more customers for them, for example, Zip's Drive-In has article in Wikipedia which gives information to people about its fast foods. Tekserve, sales Apple products in New York, has a Wikipedia article to gives beneficial information about their new products and absorb them on their own blog. Or even "Hollywood-based Roscoe's House of Chicken and Waffles" has article in Wikipedia (Mcgee, 2009). But why businesses want to have an article in Wikipedia? They can have great exposure of their new products: when a company has article in Wikipedia that means more people all over the world can read their information that brings them more exposure. They can manage their information and their through Wikipedia and people know Wikipedia as a trustable resource. Moreover, Wikipedia gives permission to businesses to update their articles, and with the help of Talk page they can read customers wishes and suggestion (Mcgee, 2009). However, businesses must aware there in Wikipedia there will be some angry customers and they may edit their articles, so, businesses should aware to correct any untruthful information which added by others and it is a truth that monitoring can be very time-consuming for them (Mcgee, 2009). Mcgee, M. (17 september 2009). Should a small business have a Wikipedia article? Available online at: http://www.smallbusinesssem.com/should-small-business-have-wikipedia-article/2311/
Mitchell Houwen

The Wiki: an environment to revolutionise employees' interaction with corporate knowledge. - 0 views

www.ozchi.org/...hasan-p377.pdf

shared by Mitchell Houwen on 21 Mar 12 - No Cached
  • Sian Cooper on 21 Mar 12
     
    Hasan, H., & Pfaff, C.C. (2006). The wiki: an environment to revolutionise employees' interaction with corporate knowledge. OZCHI. 11(24-26). Pp377-380. Retrieved 19th March 2012 from http://www.ozchi.org/proceedings/2006/sessions/short-papers/social/hasan-p377.pdf This article focuses on collaborative social software, such as wikis, being used by members to communicate and collaborate electronically within corporate organisations. The authors use the term Knowledge Management (KM) to describe the ways in which wikis can be used within these organisations to share knowledge, create content, distribute documents and edit files. The advantages of using wikis within corporate organisations are that knowledge can be shared quickly and efficiently, allowing editing of pages to be recorded and information to be kept up-to-date. New pages are able to be created and old ones deleted. Editing of pages and knowledge contribution is relatively easy when employing a wiki, even for the novice user. Overall the "wiki takes advantage of the collaborative efforts of all members of the organisation to create an effective library of knowledge" (p.378). Major corporations such as IBM, the Disney Corporation, and British Telecommunications, are three major organisations that have been noted to employ wikis to assist with KM amongst workers. However, some corporate organisations choose not to employ wikis to organise KM for a number of reasons. Wikis may appear to change the organisational structure within companies such that "senior executives may be reluctant to share power with their subordinates" (p.379). There are issues surrounding intellectual property and quality control of information. Privacy concerns also come into play, and conflict may arise if workers are contributing more information or less information to the wiki than other employees. However the authors note that through offering corporate incentives, implementing revision control, and employing u
  • Mitchell Houwen on 25 Mar 12
     
    Corporate knowledge pertains to the inside information that companies need to operate. Internal wikis allow companies to coordinate and collaborate their internal information to streamline the normal business processes. This also allows businesses to spread their business network across many areas and still work cohesively on a common task. Wikipedia can be considered one enormous organization that serves the single purpose of supplying information to the entire globe through the detailed and yet at the same time brief articles. Global networks like this are true representations of collaboration and how steps can be taken in an effort to allow and access the knowledge of crowds. The knowledge of crowds is an idea that there is a bank of information that can be attained by taking the small pieces that each person in the crowd holds. Can corporations use wikis effectively to store information? Who holds the power? With any type of wiki it is important to remember that someone must be in charge of moderating and filtering the information. Or if a wiki is used inside a corporation does that remove the need for a person in charge of filtering? Either way a wiki can be an effective tool in allowing businesses to collaborate without the need to be in the same geographic location.
Emily Lloyd

A knowledge sharing and collaboration platform. - 33 views

A Knowledge Sharing and Collaboration Platform provides a good summary of some of the advantages wikis provide for businesses. Written by Dr Donna Hendrix, and Griet Johannsen, both part of the She...

Net308_508 wikis education corporations collaboration

started by Sian Cooper on 21 Mar 12 2 follow-ups, last by Emily Lloyd on 06 Apr 12
Jocelyn Workman

IGI Global: Fire, Wind and Water: Social Networks in Natural Disasters - 0 views

www.igi-global.com.dbgw.lis.curtin.edu.au/...article.aspx

social media social networking technologies natural hazards Twitter Facebook Flickr microblogging collaboration Net308_508

shared by Jocelyn Workman on 25 Mar 12 - No Cached
  • Jocelyn Workman on 25 Mar 12
     
    Freeman, M. (2011). Fire, Wind and Water: Social Networks in Natural Disasters. Journal of Cases on Information Technology,13 (2), p.69 -79. A study of the increasing adoption of social networking tools (SNTs) as a channel for critical communication during disasters in Australia, is the platform used by the author to look into how society is accepting the use of SNTs as a whole for emergency management. Using recent natural disasters, the use of SNT's is traced from their limited use during the Victorian Bushfires in 2009 to their increased use and the reliance on SNTs by authorities and individuals, during the Queensland Floods of 2010/2011 and Tropical Cyclone Yasi in 2011 (February). During the fires of 2009, Twitter was used by the ABC radio station 774 Melbourne to provide as much coverage of the fires as possible. Followers increased from 250 to 1200 indicating the popularity of this form of communication, and offering an sight for future use. Two years later, the Queensland Police Service used Twitter and Facebook extensively to broadcast accurate information to those affected by the floods and correct misinformation. The same tactics were employed for Tropical Cyclone Yasi. Technologies are discussed as a medium of communication for accurate and timely information during disasters and for the sharing of knowledge, increasingly coming from the bottom up, but also utilised appropriately from the top down when required. Although this article was easy to understand, the author's discussion of the disasters and technologies, the extensive discussion of qualitative research, followed by a presentation of the case, lead to a repetition of information about the disasters. A more succinct and structured presentation of the results of this triangulated approach to research would have made it easier to appreciate the benefits of SNTs to communities.
Dean Strautins

How small businesses can get a link from Wikipedia. - 33 views

Yes certain links provide excellent SEO value like links from a .edu website. I always asked for a link from an educational institution in exchange for a discount. I managed to get 4 links in to Wi...

Net308_508 Wikipedia Business collaboration

started by FARNAZ SHAMS on 16 Mar 12 2 follow-ups, last by Dean Strautins on 25 Mar 12
Dean Strautins

Internet Based Collaboration and Organisation in Education Institutions - 20 views

I will post not much to try to draw these papers to the top of the list in an attempt to attract comment as it now is listed as 85 of 86 posts.

Collaboration in Higher Education

started by Dean Strautins on 22 Mar 12 1 follow-up, last by Dean Strautins on 07 Apr 12
Dean Strautins

Good collaboration - The result of structured fighting - 22 views

Structured Fighting. Clay made it clear that the Internet on it's own is not going to bring World Peace. The more people get together the more they can disagree and fight. By applying a structure f...

Linux Shirky OpenSource Collaboration structure OpenedSystems StackOverflow StackExchange

started by Velia Torres on 24 Mar 12 1 follow-up, last by Dean Strautins on 25 Mar 12
ruenhongo

Connected Giving: Ordinary People Coordinating Disaster Relief on the Internet - 10 views

Torrey, C., Burke, M., Lee, M., Dey, A., Fussell, S., & Kiesler, S. (2007). Connected Giving: Ordinary People Coordinating Disaster Relief on the Internet. Human - Computer Interaction Institut...

Net308_508 collaboration social media technology community connected giving online internet volunteering donate support relief

started by ruenhongo on 23 Mar 12 no follow-up yet
Jocelyn Workman

Distributed Networks and Collaboration Following a Technological Disaster - 13 views

Sutton's article discusses the use of Twitter following a technological disaster on 22 December 2008 at the Tennessee Valley Authority's (TVA) Kingston Fossil Plant where a coal waste containment p...

Net308_508 collaboration social media technology twitter community mobilization Wikipedia recovery crisis disaster management organisation microvolunteering

started by ruenhongo on 23 Mar 12 1 follow-up, last by Jocelyn Workman on 07 Apr 12
Mitchell Houwen

A Decade Of Wikipedia, The Poster Child For Collaboration - 4 views

www.wired.com/...1

shared by Mitchell Houwen on 25 Mar 12 - No Cached
  • Mitchell Houwen on 25 Mar 12
     
    The poster child of collaboration? A bold statement but is it that far off the truth? Every day Wikipedia helps people around the world find information that is both detailed and related to the topic they have searched. The modern internet is filled with incorrect and purposely misleading information that users can freely access. The user has no idea that the information they are receiving is incorrect so it is quite often trusted. Wikipedia's system of article moderators allows the information to be supplied by anyone but filtered by people considered to be well educated in that chosen field. This means that the information is not as random as other information available throughout World Wide Web. The progression in the Web 2.0 era has been at an exponential rate and Wikipedia has been at the fore front of the revolution as it allows users of the World Wide Web to contribute which is what separates Web 1.0 and web 2.0. So I don't completely agree with the idea that Wikipedia is the poster child of collaboration, however I would suggest that it is the poster child of the Web 2.0 era as it encompasses all that makes the new era so exciting.
  • Tamlin Dobrich on 05 Apr 12
     
    I found this article was an interesting read as it discusses Wikipedia's journey in becoming a successful and reliable encyclopedia. While I do consider myself a Wikipedia supporter I did find the article to be incredibly bias in favour of Wikipedia as it speaks extensively with Sue Gardner the Executive Director of the Wikimedia Foundation. The article does briefly touch on some negative points about Wikipedia in hearing from Robert McHenry, author and former Editor-in-Chief of Encyclopedia Britannica (Wikipedia's largest competitor) but soon turns back in favour of Wikipedia explaining that its scientific articles are of similar accuracy to that of Encyclopedia Britannica (Solon, 2011). As this article suggests, Wikipedia is evermore becoming a reliable source of information however people still seem to question Wikipedia's reliability. Here are somethings that I found in my own research that can suggest people's lack of confidence in Wikipedia's reliability: * Wikipedia articles that cover obscure and unusual topics tend to present more inaccuracies and errors than those covering mainstream topics - this is because obscure topics receive less traffic and therefore there is less likelihood of errors being corrected (Ball, 2007). * Wikipedia is not an accurate representation of a vast and diverse crowd, in fact "the encyclopedia is missing the voices of people in developing countries, women and experts in various specialties that have traditionally been divorced from tech" (Manjoo, 2009). * Wikipedia has in the past been subject to vandalism with hoax and defamatory article updates (Ball, 2007). Reference: Ball, P. (2007, February 27). The more, the wikier. Nature: International weekly journal of Science. Retrieved from http://www.nature.com Manjoo, F. (2009, September 28). Is Wikipedia a Victim of Its Own Success? Time Magazine. Retrieved from http://www.time.com/time/magazine Solon, O. (2011, January 11). A Decade of Wikipedia, Th
  • Sian Cooper on 05 Apr 12
     
    This article provides quite an interesting overview of Wikipedia and how it started off as a "dirty little secret" for some in the earlier years, with its use progressing to be an "accepted part of daily life in the developed world" ten years after its launch. In addition, higher education facilities (Grossek, 2009; CCNMTL, 2008) and companies (Hendrix & Johannsen, 2008; Hasan & Pfaff, 2006) are beginning to discover the advantages of employing wikis in their respective institutions. We are beginning to see that the 'wisdom of the crowds' and 'knowledge management' are important factors in larger organisations. Thus what once started out as an online encyclopaedia and a "dirty little secret" is now branching out and weaving its way into larger businesses, organisations, and educational institutions. Although Wikipedia has suffered its fair share of editing glitches and is not completely error free, as mentioned in this article, Wikipedia has come a long way since its introduction into the Web 2.0 world and is becoming a more commonly used tool. In addition, it has shown us the effects of the 'wisdom of the crowds' and how collaboration can be so important. Speakers at the New Media in Education Conference (CCNMTL, 2008) note that wikis provide such a valuable communication and collaboration platform that they essentially create a virtual classroom- an interactive platform where students can share ideas, edit documents, and collaborate on group projects. Inevitably I do agree with the title of this paper and think that Wikipedia is "The Poster Child for Collaboration", with Wikipedia and wikis weaving their way into educational institutions (Grossek, 2009; CCNMTL, 2008) and companies (Hendrix & Johannsen, 2008; Hasan & Pfaff, 2006) who use them as a collaborative tool. Additional References: CCNMTL (Nov 3rd, 2008). Promoting Collaborative Learning using Wikis. [YouTube Video]. Retrieved 22nd March 2012 from http://www.yout
Chin Sing Wong

Incentives in Bit Torrent Induce Free Riding - 27 views

As most of my readings are focusing on analyzing the operating status of BitTorrent world, in this task, I found more readings are relevant to the issue of free-riding. This paper again take notes ...

Net308_508 collaboration community BitTorrent

started by owen_davies on 25 Mar 12 2 follow-ups, last by Chin Sing Wong on 10 Apr 12
Dean Strautins

911.gov: Community Response Grids - 7 views

Yes the One-To-Many communication that social networks facilitate could have benefits for an emergency call centre to decrease the need for the same incident being reported multiple times. Maybe al...

Net308_508 collaboration community social media

started by jessica_mann on 26 Mar 12 1 follow-up, last by Dean Strautins on 26 Mar 12
Dean Strautins

How organisations framed the 2009 H1N1 pandemic via social and traditional media - 5 views

This paper dazzles me with non stop cramming of terms and references. I simply can not hold all those reference points in my head at the one and same time to be able to come up with insightful lear...

Net308_508 community social media Crowd participatory technology

started by Jannicke Rye on 25 Mar 12 1 follow-up, last by Dean Strautins on 25 Mar 12
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