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Hasan, H., & Pfaff, C.C. (2006). The wiki: an environment to revolutionise employees' interaction with corporate knowledge. OZCHI. 11(24-26). Pp377-380. Retrieved 19th March 2012 from http://www.ozchi.org/proceedings/2006/sessions/short-papers/social/hasan-p377.pdf This article focuses on collaborative social software, such as wikis, being used by members to communicate and collaborate electronically within corporate organisations. The authors use the term Knowledge Management (KM) to describe the ways in which wikis can be used within these organisations to share knowledge, create content, distribute documents and edit files. The advantages of using wikis within corporate organisations are that knowledge can be shared quickly and efficiently, allowing editing of pages to be recorded and information to be kept up-to-date. New pages are able to be created and old ones deleted. Editing of pages and knowledge contribution is relatively easy when employing a wiki, even for the novice user. Overall the "wiki takes advantage of the collaborative efforts of all members of the organisation to create an effective library of knowledge" (p.378). Major corporations such as IBM, the Disney Corporation, and British Telecommunications, are three major organisations that have been noted to employ wikis to assist with KM amongst workers. However, some corporate organisations choose not to employ wikis to organise KM for a number of reasons. Wikis may appear to change the organisational structure within companies such that "senior executives may be reluctant to share power with their subordinates" (p.379). There are issues surrounding intellectual property and quality control of information. Privacy concerns also come into play, and conflict may arise if workers are contributing more information or less information to the wiki than other employees. However the authors note that through offering corporate incentives, implementing revision control, and employing u

Corporate knowledge pertains to the inside information that companies need to operate. Internal wikis allow companies to coordinate and collaborate their internal information to streamline the normal business processes. This also allows businesses to spread their business network across many areas and still work cohesively on a common task. Wikipedia can be considered one enormous organization that serves the single purpose of supplying information to the entire globe through the detailed and yet at the same time brief articles. Global networks like this are true representations of collaboration and how steps can be taken in an effort to allow and access the knowledge of crowds. The knowledge of crowds is an idea that there is a bank of information that can be attained by taking the small pieces that each person in the crowd holds. Can corporations use wikis effectively to store information? Who holds the power? With any type of wiki it is important to remember that someone must be in charge of moderating and filtering the information. Or if a wiki is used inside a corporation does that remove the need for a person in charge of filtering? Either way a wiki can be an effective tool in allowing businesses to collaborate without the need to be in the same geographic location.

This is an extremely interesting article as it focuses on the ways in which wikis have excelled in enticing people into contributing and exciting them about making contributions. Businesses and organizations can learn a lot from this article as it also illustrates ways in which a wiki can be used to increase the rate, amount and quality of contribution. The precise nature of Wikipedia is one of the greatest advantages it has over other information sources. People looking for information find their topic and the information provided is in a formatted style that is maintained throughout the site. The limited security measures on Wikipedia allow people to contribute what they wish with minimal restrictions. The question is however can a wiki such as Wikipedia be used effectively to add value and increase collaboration within a business environment? Wikipedia does allow users to contribute information and remove the barriers and restrictions of both geographic and social status. This can allow bias or ill-informed information to be present in articles. Within a business structure there is little to no chance of purposely misleading information being presented to the articles. This does remove one of the major problems that Wikipedia faces as the integrity of information is assured. So with this in mind does a wiki remain a great resource for collaboration within a business environment?

Overall, this article provides a nice summary of how businesses and corporations can employ wikis in their knowledge production, highlighting some of the advantages and disadvantages and discussing some troubleshooting problems. Yeo (2010) notes that an added benefit of using wikis in businesses is that multiple people can work on a document at once, allowing multiple editors to work on different sections of the wiki at the same time. However where companies may struggle is with the layout and formatting of the page. Hasan and Pfaff (2006) note that IBM, the Disney Corporation, and British Telecommunications are just some of the major corporations that have successfully implemented the use of wikis into their business structure. The Shell Corporation is yet another business that has successfully employed the use of wikis in their organisation (Hendrix & Johannsen, 2008). Similarly, the revision history and ability to track editing changes made to pages is a common advantage running across all of these studies. Although this article offers a nice description of how wikis can be used in businesses, it does not delve into the world of knowledge management and using wikis as a knowledge sharing platform, as discussed by Hasan and Pfatt (2006). They also fail to provide strategies to motivate employees to make use of the wiki and participate in knowledge contribution, as mentioned by Hendrix and Johannsen (2008). Nevertheless, the article makes us aware about wikis and how they can be incorporated in businesses, noting some of the advantages and limitations. Additional References: Hasan, H., & Pfaff, C.C. (2006). The wiki: an environment to revolutionise employees' interaction with corporate knowledge. OZCHI. 11(24-26). Pp377-380. Retrieved 19th March 2012 from http://www.ozchi.org/proceedings/2006/sessions/short-papers/social/hasan-p377.pdf Hendrix, D., & Johannsen, G. (May 16th, 2008). A knowledge sharing and collaboration platform. Inside Knowledg

This article related to my topic discussed about how Wikipedia as one of the popular online collaborative encyclopedias allows everyone to write and read its article for free and there are large numbers of businesses all around the world who edit and publish its articles (Yeo, 2010). According to my own studies, Wikipedia will be good for small businesses? Wikipedia as a popular online community can help small businesses to have an article there. Of course, everyone can make a page in Wikipedia, but, having a page for businesses can bring more customers for them, for example, Zip's Drive-In has article in Wikipedia which gives information to people about its fast foods. Tekserve, sales Apple products in New York, has a Wikipedia article to gives beneficial information about their new products and absorb them on their own blog. Or even "Hollywood-based Roscoe's House of Chicken and Waffles" has article in Wikipedia (Mcgee, 2009). But why businesses want to have an article in Wikipedia? They can have great exposure of their new products: when a company has article in Wikipedia that means more people all over the world can read their information that brings them more exposure. They can manage their information and their through Wikipedia and people know Wikipedia as a trustable resource. Moreover, Wikipedia gives permission to businesses to update their articles, and with the help of Talk page they can read customers wishes and suggestion (Mcgee, 2009). However, businesses must aware there in Wikipedia there will be some angry customers and they may edit their articles, so, businesses should aware to correct any untruthful information which added by others and it is a truth that monitoring can be very time-consuming for them (Mcgee, 2009). Mcgee, M. (17 september 2009). Should a small business have a Wikipedia article? Available online at: http://www.smallbusinesssem.com/should-small-business-have-wikipedia-article/2311/

As with any critical research involving new technologies the acknowledgment of a 'lack of concrete academic scrutiny and scientific evidence' (Boria et al, 2008) is important. In this article it acts as a timely reminder that mobile devices are still a currently evolving technology. This point serves the reader well when they are trying to position the use of mobile devices and their abilities in sourcing information. There are a number of important points highlighted throughout the article that are directly linked to this evolution. Firstly the evolving role of the consumer that is emerging empowered, sophisticated, critical and well informed. Secondly the developments towards effective leveraging and deriving value from social media-based tools and thirdly the continual shift in consumer behavior away from 'corporate communication' and towards 'peer reviews', ultimately affecting buyer intentions (Boria et al, 2008). Taking the fore noted current evolution of mobile devices into account, a small suggestion that we are 'in the process of replacing phones…' (Boria et al, 2008) all together, can be best understood with reference to traditional mobile technologies. They could not access the Internet. Although this is the only direct reference to a mobile device there is extensive analysis into the sourcing of information by consumers. With out mentioning the Smartphone but accepting its general mainstream adoption, it is easy to assume that consumers sourcing and contributing product information could do so easily from their mobile devices whilst in the act of shopping.

Reference: Boria, Constatinides and Romero. 2008. Social Media: A New Frontier for Retailers?. Retrieved from http://www.utwente.nl/mb/nikos/publications/ecpapers/constantinidessocialmedia.pdf

This article is beneficial because it touches on key issues relating to the retail industry's lack of adaptation and understanding of online technologies. It highlights the future potential of online shopping, identifies non-adaptation of new technologies as a threat whilst pointing out the potential risk in adopting them. There has been a lot of media coverage about this topic in recent months and whilst this paper was written in 2008 it is not until now that many retail giants are utilising online platforms, take David Jones for example. The study mentions the lack of academic resources relating to Web 2.0 technologies, this is similar to the Twitter paper by Burton & Soboleva, 2011 where there is also little research relating to understanding the real value in the adaptation of Twitter by businesses. "Lack of concrete academic scrutiny and scientific evidence is a warning to businesses to be cautious when engaging in Social Media as marketing tools." (Boria et al, 2008). The article also mentions that retailers could misjudge available tools. This to me expresses the uncertainty that many had and might still have in jumping into these technologies and that there may be a general notion of not understanding their real value. Overall the shift in power from the organisation to the consumer is evident and the ubiquitous nature of the Internet through mobile usage adds to this shift. Crowd sourcing here plays a part because consumers have access to other consumers' opinions and recommendations. Web 2.0 is key, when a consumer has a question others can answer it, instead of the business itself, consumers trust other consumers. An attempt of crowd sourcing by retailers is also is evident here, examples are shown where retailers have tried to get customers to become co-producers or creative contributors, this also serves as a way to create stronger customer engagement. Additional referenc

The poster child of collaboration? A bold statement but is it that far off the truth? Every day Wikipedia helps people around the world find information that is both detailed and related to the topic they have searched. The modern internet is filled with incorrect and purposely misleading information that users can freely access. The user has no idea that the information they are receiving is incorrect so it is quite often trusted. Wikipedia's system of article moderators allows the information to be supplied by anyone but filtered by people considered to be well educated in that chosen field. This means that the information is not as random as other information available throughout World Wide Web. The progression in the Web 2.0 era has been at an exponential rate and Wikipedia has been at the fore front of the revolution as it allows users of the World Wide Web to contribute which is what separates Web 1.0 and web 2.0. So I don't completely agree with the idea that Wikipedia is the poster child of collaboration, however I would suggest that it is the poster child of the Web 2.0 era as it encompasses all that makes the new era so exciting.

I found this article was an interesting read as it discusses Wikipedia's journey in becoming a successful and reliable encyclopedia. While I do consider myself a Wikipedia supporter I did find the article to be incredibly bias in favour of Wikipedia as it speaks extensively with Sue Gardner the Executive Director of the Wikimedia Foundation. The article does briefly touch on some negative points about Wikipedia in hearing from Robert McHenry, author and former Editor-in-Chief of Encyclopedia Britannica (Wikipedia's largest competitor) but soon turns back in favour of Wikipedia explaining that its scientific articles are of similar accuracy to that of Encyclopedia Britannica (Solon, 2011). As this article suggests, Wikipedia is evermore becoming a reliable source of information however people still seem to question Wikipedia's reliability. Here are somethings that I found in my own research that can suggest people's lack of confidence in Wikipedia's reliability: * Wikipedia articles that cover obscure and unusual topics tend to present more inaccuracies and errors than those covering mainstream topics - this is because obscure topics receive less traffic and therefore there is less likelihood of errors being corrected (Ball, 2007). * Wikipedia is not an accurate representation of a vast and diverse crowd, in fact "the encyclopedia is missing the voices of people in developing countries, women and experts in various specialties that have traditionally been divorced from tech" (Manjoo, 2009). * Wikipedia has in the past been subject to vandalism with hoax and defamatory article updates (Ball, 2007). Reference: Ball, P. (2007, February 27). The more, the wikier. Nature: International weekly journal of Science. Retrieved from http://www.nature.com Manjoo, F. (2009, September 28). Is Wikipedia a Victim of Its Own Success? Time Magazine. Retrieved from http://www.time.com/time/magazine Solon, O. (2011, January 11). A Decade of Wikipedia, Th

This article provides quite an interesting overview of Wikipedia and how it started off as a "dirty little secret" for some in the earlier years, with its use progressing to be an "accepted part of daily life in the developed world" ten years after its launch. In addition, higher education facilities (Grossek, 2009; CCNMTL, 2008) and companies (Hendrix & Johannsen, 2008; Hasan & Pfaff, 2006) are beginning to discover the advantages of employing wikis in their respective institutions. We are beginning to see that the 'wisdom of the crowds' and 'knowledge management' are important factors in larger organisations. Thus what once started out as an online encyclopaedia and a "dirty little secret" is now branching out and weaving its way into larger businesses, organisations, and educational institutions. Although Wikipedia has suffered its fair share of editing glitches and is not completely error free, as mentioned in this article, Wikipedia has come a long way since its introduction into the Web 2.0 world and is becoming a more commonly used tool. In addition, it has shown us the effects of the 'wisdom of the crowds' and how collaboration can be so important. Speakers at the New Media in Education Conference (CCNMTL, 2008) note that wikis provide such a valuable communication and collaboration platform that they essentially create a virtual classroom- an interactive platform where students can share ideas, edit documents, and collaborate on group projects. Inevitably I do agree with the title of this paper and think that Wikipedia is "The Poster Child for Collaboration", with Wikipedia and wikis weaving their way into educational institutions (Grossek, 2009; CCNMTL, 2008) and companies (Hendrix & Johannsen, 2008; Hasan & Pfaff, 2006) who use them as a collaborative tool. Additional References: CCNMTL (Nov 3rd, 2008). Promoting Collaborative Learning using Wikis. [YouTube Video]. Retrieved 22nd March 2012 from http://www.yout